Customer Reviews for U-Haul Moving & Storage at Dixie Hwy

7111 comentarios

4425 Dixie Hwy   Elsmere, KY 41018
(S Of Airport Rd)

(859) 342-8170

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(859) 342-8170

4425 Dixie Hwy
Elsmere, KY 41018
(S Of Airport Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
3.0

El cliente no dejó un comentario.

AUTUMN G. 
Clasificación:
2.0

Stop charging more than what you tell your customers. Stop charging after hours charges when your employees are there when you return what you rented and your employees checked it back in. I rented a transport trailer for 24 hours, had it back within 7 hours, then get charged an after hours charge, then get a call from one of the employees the following day saying the trailer you rented was due back at 11 am. How much longer are you gonna need, I explained that I returned it the day before that their employees unhooked it and the lady was very rude and hung up on me. I will never rent from that location again.

BRANDON L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly O. 
Clasificación:
3.0

Donna through customer support on the phone was EXCELLENT, she listened, understood my point being a customer. She assured me the issues with the truck return errors would be notated.

MARSHALL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAUNA D. 
Clasificación:
3.0

The return location was 40 miles away so I had to pay extra mileage.

Patricia W. 
Clasificación:
2.0

The whole experience was bad. Not necessarily this store. I made online reservation a month in advance. I had email confirmations of my dates, times, pick up location two minutes from my house. The day before I just had a gut feeling I should call to confirm. I was told my truck would be ready in a town that I had no clue where it was.....over an hour away in opposite direction of where I was moving, and I'd have to return truck there . So they made me call another number and that lady told me they would not have truck for me at my CONFIRMED location from a month ago!! Imagine if I had not called Saturday to check and just showed up Sunday morning when I had five people lined up to help me move! They changed location to somewhere I was familiar with, but still a 43 mile drive. Then I was told I'd get cheapest rate. Now I had already reserved truck and two dollies a month in advance with a flat rate of $142 in my confirmation email. So the new pricing total ended up $177 because I was being charged mileage! I should never have been charged for the mileage from pick up location back to my house because Uhaul failed to honor my confirmed reservation at the original location. Also, I was supposed to have the online check in and drop off. Pick up was at 9am. It was 10:45 when I got the truck! One girl working and a line to the door. I was on your website and app and both were taking me in circles trying to get the online check in. Kept telling me I was already signed up for it, but there was no option to click pick up. By the time I got waited on at the counter, another guy had started working with the girl and the lady behind me said she was there to return her truck and could not access the online/app option either. The whole process was extremely stressful, held up my entire move when I had people, some who took a day off work, at my house waiting on me and almost and hour drive back when I did get the truck. When I saw my final charges, I was sick. I did not get a cheaper rate and should not have paid for the trip to my house when my original confirmation was a mile from my house. I will not use uhaul again and I have been a return customer for 20 years.

KIMBERLY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY G. 
Clasificación:
3.0

El cliente no dejó un comentario.

THEODORE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY M. 
Clasificación:
5.0

Best location I've been to and I use them frequently. Trailer this time had something wrong with the door but we already had it hooked up so I just dealt with it.

THOMAS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRATIK C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jonathan M. 
Clasificación:
1.0

Everyone does not have Ways to check in there by their phones . I checked in my equipment before time that the equipment had to be returned and then I get charge $20. I would never recommend U-Haul to anyone and Word of mouth will hurt you in the long run I'm really disgusted in this company would not refer this company to a dog.

JOHN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE L. 
Clasificación:
4.0

Again the return website sucks.

Nancy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
3.0

Customer service has gone down at this location. Previously I was very impressed with the service as I have rented on multiple occasions over the past several years. This time was not as positive an experience, but the equipment needed was available.

BRIAN JOSEPH J. 
Clasificación:
5.0

thanks everything

KHUSNIDDIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve G. 
Clasificación:
2.0

Took forever to get the rental and tried calling in the lady that answered the phone was really rude then had to wait for 5 times to reset the system

JAMES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROL S. 
Clasificación:
5.0

Nada

Thomas B. 
Clasificación:
1.0

See email sent from mendykelley@outlook.com on 7/20/21 to service@uhaul.com. Both the service rep, Joyce Tyree and the GM, Jeannette Dean were disgusting rude and should NOT be in the positions they have representing UHaul. Your competitors will get my business in the future.

MELINDA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK N. 
Clasificación:
2.0

Gas was not full. I took picture and sent it in but they say it didn't take. So I'm charged gor gas. Not happy

LISA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle D. 
Clasificación:
4.0

None of the items on my reservation were available at the time of pickup. This is not the fault of this specific location, but a problem with U-Haul's reservation practices and logistics as a whole.

Luke M. 
Clasificación:
5.0

The young lady was very friendly, very helpful and had me on the road very quickly

MATTHEW V. 
Clasificación:
1.0

Female workers was extremely rude. Only one person working while place was packed, and she kept walking away. Customers inside also getting mad. Checked in online, so all i needed Was the key so i could leave, but had to stand in-line for 45 minutes just to receive it. Terrible, rude employees. Will not return to that location. U-Haul smelled incredibly bad.

Lindsay Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN W. 
Clasificación:
3.0

overcharged me $54 for extra day because they screwed up the check in time.

Daniel C. 
Clasificación:
4.0

They've always had what I needed, when I needed it! I use they're LP service as well for my Class A - easy “in and out” fueling lane and a very helpful staff! ðŸ'

Victor H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH B. 
Clasificación:
3.0

This location was great! But the original location in Milford, Ohio which did NOT have the equipment we wanted available was very different. Lead employee very rude to fellow employees. Acted polite to customers but it was obviously faked….which made it very uncomfortable. Also clueless as to where the alternate locations were since we had to drive 45 minutes or more to a location that actually had the 6x12 trailer we rented

Paul B. 
Clasificación:
4.0

El cliente no dejó un comentario.

AMY B. 
Clasificación:
5.0

Really liked the echeck in approach. It was a very easy process and worked quickly. I have a busy life and this made the process easy

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy Q. 
Clasificación:
3.0

You need more than one person at the counter, especially on Saturday. Clerk could not find the key to the truck. Friendly staff though.

JEFFREY RYAN T. 
Clasificación:
5.0

Everything was great, Jeanette was very helpful. Would recommend to everyone.

JOHN B. 
Clasificación:
4.0

The check in process after hours is horrible. The app would not accept pics to do return. Took a 30 min call on hold for me to be able to check in. Horrible.

DANA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUKE A. 
Clasificación:
5.0

I would use this location again. Everyone was friendly and all went smooth. I like that they do the billing online so I didn't have to walk in the building again. The only negative was that it rained and some of the rain leaked in and got a mattress wet. We had a 10 ft. truck. I did an online reservation and that makes all easier.

THERESA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN E. 
Clasificación:
5.0

Clean location and efficient staff. Easy drop off

TIMOTHY Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONI R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony B. 
Clasificación:
5.0

The location and help in person was great…I never ever got anyone on the phone & called 3 times, once waiting for almost an hour before hanging up. Terrible phone service…This is likely a Uhaul problem and not a local store issue

EVAN H. 
Clasificación:
5.0

The pleasant demeanor of the associate helping me made for a stress-free rental experience. Good job!

DAVID K. 
Clasificación:
3.0

El cliente no dejó un comentario.

DEANDRE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana D. 
Clasificación:
3.0

Your staff is rude, tries to correct you between car dolly or tow dolly. Then says we have two different ones. Auto transport or tow dolly. What's it matter..

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL T. 
Clasificación:
3.0

El cliente no dejó un comentario.

DARRELL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA B. 
Clasificación:
5.0

Everything was fine

GABE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

jim S. 
Clasificación:
3.0

This has been the worst experience all around. Not the location but Uhaul in general. Horrible service and no follow through from uhaul

CHRISTOPHER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKIE T. 
Clasificación:
5.0

Location attendant was excellent. Friendly and easy setup. Quick in, quick out. Drop off was also quick and easy. Gracias

Regis N. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
1.0

Not charge an additional 50% of the rental fee for the trailer for dropping off 5 minutes early. What ADDITIONAL work wascreated by the trailer being on location when your employees were finishing their cigarette in their car as opposed to once they were at their post? None. The answer is none. I have never been charged for dropping off after hours and trust me, I wl never pay Uhaul another fee again.

JONATHAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN C. 
Clasificación:
4.0

Took about 5 minutes before someone came back to their desks to assist me. Maybe I arrived during lunch.

Steve D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY A. 
Clasificación:
3.0

This location was able to get me a truck after my 1st reservation had to be cancel because of my 26ft truck not being returned then they didn't have any but a 10ft....The 29 ft truck meant 2trips instead of 1and as it turned out the truck had a leak apparently and my mattress and a few boxes were wet when we went to unload everything. It always seems to be something.

WILLIAM H. 
Clasificación:
5.0

The First time I use U-Haul I was a little skeptical about using their Trucks. However, I have used the services since the 10 Additional times of which were long-distance traveling and did not have any problems. Their Trucks were very clean, ran really well, and the trucks did not disappoint me. Great company to rent for hauling. Good Job. RB.

ROBERT B. 
Clasificación:
1.0

Everyone was unpleasant to deal with and when provoked for help, got snarky with customers. Joyce was terrible to deal with and got upset with customers for simple procedures in the store. If I could give no stars, I would.

BRENDAN C. 
Clasificación:
4.0

The original pickup location was closed, had to travel to other location. Was over charged 30$ for I assume insurance since I never got a final bill! I originally signed for 160.00, not 190! I didn't want or request additional insurance.

Jerold B. 
Clasificación:
2.0

I apologize for bothering you It won't happen again

DAVID P. 
Clasificación:
5.0

First time in a long time that the location actually checked the equipment out with me and assisted in hook up! Good people at this location!

ARMAND A. 
Clasificación:
5.0

El cliente no dejó un comentario.

jaime N. 
Clasificación:
5.0

The lady who helped me was very pleasant.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN W. 
Clasificación:
5.0

Janelle is the best

BENITA R. 
Clasificación:
5.0

The wait in line was the only inconvenience. Not much you can do for that as I see it. Neddy was excellent service agent. Had as good of a time as can be had moving equipment. Much more comfortable ride than my old F350 is. Actually I may sell it and use U Haul for my truck needs.

THOMAS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANNA G. 
Clasificación:
3.0

Our promised tow dolly was not there when we arrived.

MICHAEL M. 
Clasificación:
1.0

Not charge for something you didn't use. dolly. Did not reserve a dolly, charged for it. Wasn't even on the truck. On hold for over 45 minutes to fix your mistake. Will never use again.

ANTHONY Z. 
Clasificación:
5.0

Nothing. All was great! They were kind, attentive & thorough.

MARY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett M. 
Clasificación:
5.0

Good service nice people

Terry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

There is poor communication by phone

Oscar A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

megan R.  |  Overall Experience 
Clasificación:
4.0

The ladies and the gentleman was extremely amazing and pleasant everyone willing to be extremely helpful.

JANICE P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rhonda P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina M.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful. The use of the carts made my move in and out much easier. I have been a customer at this location since the late 80's, early 90's. Keep up the good work!

cindy s.  |  Overall Experience 
Clasificación:
5.0

Very pleased

Michael M.  |  First Impressions 
Clasificación:
4.0

The lady who checked me in was very friendly and knowledgeable.

minnie w.  |  First Impressions 
Clasificación:
5.0

Best storage facility that I have ever used price wise and cleanliness.

mary h.  |  First Impressions 
Clasificación:
5.0

Nattie is an awesome employee!!!!

Derrick B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick B.  |  Overall Experience 
Clasificación:
5.0

office staff was extremely helpful. Nattie did an excellent job on explaining how to get to storage unit

Derrick B.  |  First Impressions 
Clasificación:
5.0

no comments

TONY R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

peter w.  |  First Impressions 
Clasificación:
5.0

Staff was GREAT!!! And very helpful. I've rent here twice in two weeks and will never go anywhere else. The ladies there are always pleasant and helpful

BRANDENT E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

summer b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd F.  |  First Impressions 
Clasificación:
5.0

Really helpful people. Jumped right up to help

Leslie D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LOUIS M C.  |  Overall Experience 
Clasificación:
5.0

U Haul has always been excellent.

Georgejana F.  |  Overall Experience 
Clasificación:
5.0

The staff was very amazing and helped us throughly. I will keep using them for times to come.

Krystal A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tasha M.  |  Overall Experience 
Clasificación:
5.0

Great store! Employees all very helpful and friendly,

David C.  |  First Impressions 
Clasificación:
4.0

I had a good experience with uhaul. Everyone that works there is great, except maybe the guy who always answers the phones. He could use a bit of training in customer service. But everyone else is super helpful! I would reccommend uhaul to friends or family.

Emily H.  |  Overall Experience 
Clasificación:
5.0

Storage Manager Christy was a great help with informing me of her knowledge in the storage field. I didn't have to ask any questions because she informed me with the walk through & showing of units.

C.J. A.  |  First Impressions 
Clasificación:
5.0

Personnel were very helpful and gave me a lock and 1 month free.

James B.  |  First Impressions 
Clasificación:
5.0

Na

Debbie H.  |  Overall Experience 
Clasificación:
4.0

Staff very helpful, facility very clean. Would not hesitate to recommend to others. If I ever am in need for a storage space again, I know where to come to!!! Thx for everything!!!

Brian R.  |  Overall Experience 
Clasificación:
5.0

The staff are amazing! I highly recommend this Uhaul

Kristy (ID REQUIRED) M.  |  Overall Experience 
Clasificación:
5.0

Staff was always friendly and helpful.

Bonnie G.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff! Christy is great!

Marc M.  |  First Impressions 
Clasificación:
1.0

Storage locker got robbed. Someone jumped the retaining wall between the lockers and went thru all of my stuff. Not so secure! Middle of an insurance claim and police reports... Heartbroken

Debra R.  |  Overall Experience 
Clasificación:
4.0

really nothing to add

STEVEN P.  |  Overall Experience 
Clasificación:
5.0

Was s great experience thanks for the love

Barbara Ann R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba