Comentarios de los clientes para U-Haul Moving & Storage at Davis Monthan AFB

Nothing needs improvement, the service was awesome, the truck was in good shape. I rate U-Haul a 10+

The customer service was outstanding but the trivk ots self was not in good condition. The cab smelt like cat urine. It was atrocious and hard to bare while I was driving. I have nevertheless experienced this before and after my clothes and belongings smelt like car urine. I am very upset about this.

Polite and professional.

Always helpful, professional, and efficient.

Extremely courteous and kind.

Always count on this location to have the 4x7 utility trailers which are perfect for carting around furniture, cabinetry and light loads behind my sedan. Staff and equipment are available, clean, and ready to go. Thank you!

Love the 24-7 access

Well, this was another experience where Uhaul did an awesome job! That's why I will keep coming back.

everything was very good and fast service

Excellent customer service. Very helpfu & nice.

Stop making people wears masks to rent a vehicle.

The only reason I closed out my storage locker was to consolidate with my finance's u-haul locker for the sake of convenience. Everyone there has been great. Keep up the good work!

Everyone there was very helpful and knowledgeable!

Levi was helpful and knowledgeable! Thanks sir!

Have some compassion and patience. The mexican guy was rude and kinda disrespectful toe when I mentioned the fuel gage wasn't the same on paper and got kinda huffy with me. The steering wheel was disgustingly sticky and tires were low presured. I get he has alot of people come in to the store but doesnt have to be rude to the one one who pays his way. They moved my pickup location to farther location then I wanted to pick up. Wasn't happy about that. Truck worked good.

Very helpful staff! The equipment was in good shape.

Everything was quick and easy.

Insurance claim was denied after the gate damaged my vehicle. Major issue for me. Otherwise, everything was fine.

I was on hold with the main UHaul reservation line for 25 minutes. I wish I had gone directly to the location. The person on duty was very competent, helpful, professional and quick. The telephone reservation representative seemed reluctantly helpful. I was pleasantly surprised by the efficiency of the representative at the Golf Links location.

Overall the company, not necessarily the location, needs to make it a readily available option to split payments. This location's employees were beyond amazing.

This truck was the best vehicle I have ever rented from U-haul

All my stuff got ruined by water leaks.. I understand my renters insurance will cover my losses but it doesn’t eliminate the fact that I paid for storage that I now realize I didn’t need. I’m giving an excellent because you guys were so kind and took care of me but just a heads up the roofs need to be fixed.. thank goodness my TVs weren’t in there....

Very different experience than my pick up location and the business was staffed and open on Sunday.

Everyone was super helpful and friendly

1. Offer to show how the truck operates 2. Interior was very clean but the windows and side mirrors were filthy. Several times I was unable to change lanes because the mirrors were so dirty.

Great service and equipment..friendly and knowledgeable staff...thank you

There was one young and extremely disrespectful employee on a power trip that was very rude and unhelpful to this 65 year old man that when another customer blocked my vehicle in your employee expected me to wait while that customer conducted his business. Your employee escalated an already unpleasant situation to a screaming match between him and me. I did not wait to get that employee's name I just wanted to get out of there after being treated like I meant nothing to Uhaul after they got all the money they could expect from me. They were acting like they were too busy getting the next customer's card numbers to be bothered with a prior customer who had already parted with his money.

I don't think I'd recommend Uhaul to anyone at this point. Why does no one ever answer the phone at ANY location? And to not have the trailer I reserved? Just a bad experience altogether. Guy that checked me in was great!

I've been using this location for years and never had any issues.

Nothing! It's the most efficient truck rental I've ever experienced, start to finish!

As Always Tyler and his epic team took care of me. You guys are a major asset to Uhaul. I hope they know that! See you next time!

Parking lot is super small

Nothing

supportive staff and great pricing

Levi takes tremendous pride in his work and the team. He's a keeper. Hopefully you have a development program for people like him.

Great job. Keep it up.

Ty.

Personnel are "user friendly" and its a pleasure doing business with them.

Quick and professional.

Great Service - See you next move ;-}

Can't add anything at this time. I had a really good experience.

The guy is so mean and rude . I am talking about the person who help me that day he is rude and means. I have been working with military for 11 years so far but we don't treat each other like that . I am highly recommend to be respect and nice to the costumers if you want to get more costumes

Super easy and very clean!

Clerk didn't mention anything about a. Safe towing charge, nor am I aware what it is or for

This is actually the site where my dad had his truck checked ahead of time to make sure his trailer hitch was good - its a brand new truck and we wanted to make sure it was all set up. Staff was very friendly and helpful

Lights on trailer did not work correctly. Employees were not wearing masks. In the future I will use a UHaul location that has better professional management.

The location is OK - it's a U-Haul, not the Ritz Carlton. Staff were helpful and friendly once we were acknowledged.

Everyone is always so helpful and eager to help

Both gentlemen were very nice

Top notch manager and people!

Ivan made my experience very fast and easy. I was in and out🙂

Had a great experience!

Reservation was wrong for the van pickup location!

Thank you for keeping my stuff safe for the last 5 years, you're appreciated!

I wish they would bring back 24 hour access

Great people, super helpful and friendly

Price went up for the unit 4 months into renting. Will definitely look at other storage options in the future.

The storage was small as they didn't have the size I needed but I did either it for the time being. The lady staff there was always rude. They were not in the office the times I went. I always had a tag to see management when my storage was paid for. Bathrooms were not available to customers but staff could use them?? Its a good place but I went to another storage company.

Everyone at UHAUL has been very helpful and courteous. Using UHAUL for my Moving and Storage needs give’s me peace of mind. Thank You so much 😀

Everyone at UHAUL has been very helpful and courteous. Using UHAUL for my Moving and Storage needs give’s me peace of mind. Thank You so much😀

Storage unit was awesome and everything we needed. Thank yo.

Small issue with autopay which was easily resolved.

The unit leaked and some of my items got wet

Unit is advertised as a "drive up" unit. It is NOT a "drive up" unit. My wife had to help me carry a 400# piece of furniture. As expected, she dropped it and it's not irreparably damaged.

Everything was good. I no longer need storage but don’t know how to vacate the space. How do I do that?

The manager is awesome

none

Customer service is the best I’ve seen in a long time at U-Haul. Everyone is friendly and helpful.

worst customer service I have ever experienced. the entire staff is rude and completely unhelpful.

Thank you

First all u-Haul needs to be clean like this storage, people's are very lovely they understand same people's from africa our English is not good like me . So l wish same uhaul to be like this guys .

Overall good experience

I had no issues and have recommended this place

Tyler, the manager, was extremely helpful dropping the trailer and setting up the storage unit for me. Kind, courteous, and professional.

I will always use this location.

Will recommend and would use again without hesitation

Easy, convenient, and friendly staff.

Uhaul has been a life saver this year over six times. Always wonderful! Tyler Delorenzo is an amazing manager and went the extra length to help me and make my situation so much easier. Thank you!!!!!!

Everything was Great!!!

Challenging a return customer and demanding 3 phone #s and multiple addresses is ridiculous. Stating to a customer that the phone number provided is fake, incorrect dialing the # - unprofessional.

VERY FRIENDLY

You raised my rental cost 50% in 3 months. Somebody at Uhaul is making assumptions an out the stupidity of the public.

Ive used uhaul twice in 2 different states and 3 cities in the last 2 weeks and have been extremely impressed at every location and with the service provided. Thanks for making my moves great!

Excellent storage facility and very helpful and friendly staff.

great service all questions answered. Had my unit in 10 min or less. great unit too Clean.

Service booked via phone representative. Was told 1st month storage would be free if I booked a trailer. When I arrived to storage facility I was charged. Staff member was also rude.

the door handle had exterior bolts which is not secure enough. anyone could have unbolted the handle and opened the storage unit making the lock useless and the security of my property nonexistent.

My unit was broken into twice from two different unit with items stolen. Although, the staff did give me new locks to replace the broken ones, I feel violated and unsafe.

Thank you Uhaul for your help in the storage and help. You are a great place.

The employee was polite and very accommodating!

They were very helpful

We used u-box to ship furniture from Seattle U-hay to Tucson U-haul. The U-box was placed on a special trailer at the Golf Links Rd U-haul and we drove it to our storage unit to unload. It was a great

There are homeless people living in some of the units and the mgmt. is aware There are homeless people sleeping inside the storage area. There are homeless people sleeping in the locked bathroom. DNR

I can't say enough good things about U-Haul and how they made my move, that I thought was going to be stressful, into a stress-free, easy experience. THANK YOU!!!

Everyone was very helpful and knowledgeable...Thank You very much.

Great facility, helpful staff.

Tyler the manager was amazing and always helped us when needing.

The staff were very helpful. The storage site was always clean and convenient.

good job

Incredible customer service, the entire staff is wonderful, at this location in particular. 4-5 interactions in less than 2 days and completely painless. Thank you all! Highly recommended!

I have had service for several years off and on .I notified you that I would be coming to Tucson from Oregon on 9-18-18 to empty my storage.I was upset because of fined late payment because of what

Kept a trailer there for 2 years with no issues. Cheaper than other places with similar facilities.

N/a

Tyler and team were above and beyond with customer service. I was there for about a year and a half and never had a bad experience.

There was a mix up on my order and everyone has been very helpful and accommodating while things get sorted out

I had 4 U-Boxes to reload at this facility. The manager, Travis, was very helpful in providing easy access for a large truck and making sure the boxes were ready on time. Highly recommended store!

My experience with U-Haul has been a pleasant one. Between a storage unit and vehicle space... I rented for approx 3 years with no trouble or concerns about the security of my property.

My unit was broken into 2 days after I moved my belongings into the unut. This was an awful experience for me.

The people at the wilmot location I dealt with directly and only wanted to deal with them. They were always terrific!

several times when I needed to speak to the office or needed a receipt, the computer system was down - that was a continuous annoyance

This U-Haul location was amazing.. All of the staff were very helpful, and friendly. Excellent job Davis Monthan AFB!!!!!!!!!!

Outstanding personnel and professional people working there. Teamwork excellent

Used this to store for a few months family stuff from my deceased parents. First tine I ever used a storage unit. It was easy and very accommodating. I felt the family treasures were secure.

Tyler was very professional and extremely helpful with our UBoX pickup.

Tyler, George, and the crew are awesome! Always!!

Tyler was outstanding-went above and beyond to make sure I was safe hauling my UHaul POD and made arrangements for easier drop off. I highly commend him-very valuable employee!!

It was a great stay

Very helpful staff.

It seemed okay at first but when we went to get all of our stuff. Some of the items inside storage, not in there when we went to pack up. No one should of got anything. These items R gone can't replac

It would have been nice to have a remote to open the gate. Also could have done without the constant presence of questionable individuals hanging around repairing their (many) bicycles.

Herroine junkies living in the units using the electricty and bathrooms to shoot up. Found several needles the few times we were there. The gate was broke, got locked IN for an hr TWICE. Never again.

Online connection was bad could never set up an account. We were happy with everything else.