Your system for returning is TRASH! Your website was down, the chat line would not work and the wait time on the phone was horrible. In fact, no one ever picked up after 40 minutes. You just lost a customer! If uhaul is that hard up for $20, you need to be out of business!!GREGORY M.
Customer Reviews for U-Haul Moving & Storage at Covington Hwy
Decatur, GA 30035
(1/4 Mi Outside I-285)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MARK S.
I suggest no changes everything was excellent and I'm very pickyKIMBERLY S.
El cliente no dejó un comentario.Karl G.
I would definitely recommend this location to friends and family for the experience of excellent customer service. Though the vehicles are in need of maintenance service and repairs. Hopefully this location will get those needed vehicles serviced very soon.TOMMY W.
I want to personally thank Asejuâ€¦ I know that's probably not his name. Young, Handsome, Black guy with locs. I know that's probably not your name I apologize. Anywho, he was super friendly and even though I encountered him at the end of his shift, he conducted himself as if it was his first hour. AMAZING! He was patient with me even though I was asking redundant questions and he was able to accommodate me even though I chose the wrong truck for my needs. He was great at reassuring me that I wouldn't be responsible for previous damage to the truck, as I was skeptical that returning after hours would make me some how liable. Keep up the great work. There isn't much good customer service left in â€œmy areaâ€ so it was refreshing to see it! Gob well done.Tierrica C.
El cliente no dejó un comentario.Richard J.
Very courteous gentlemenCOREY B.
Customer service was great and I was very pleasedElvis H.
Always friendly and helpfulandera S.
El cliente no dejó un comentario.Eric H.
Honor a customer reservation that they made a month in advance. Make sure your trucks are within compliance safety standards before renting them out to your customers. I will be filing a formal complaint.Tamara P.
Always a great experienceLeon C.
Double check your trucks I got a truck with the check engine light on and the parking break light on even though the parking break was released also the break Patel I had to push so hard down to get the truck to stop that's is dangerous I could have rammed someone in the back. The staff was good but the maintenance on the truck was horrible dirty cup holders with crumbs in it and on the floor a whole tortilla chip on the floor next to the passenger seat not good at all.Erika W.
Don't charge your costomer full price after failing to provide working equipment n having your costomer take Uber home after being stuck on the side of road for 2 n half hoursTariq M.
El cliente no dejó un comentario.Leonardo C.
The people working at the store were incredibly helpful and nice. Overall a great experience!TODD B.
Personal amabletashbina R.
Love this U-Haul. So friendly. My neighborhood uhaulâ€¦and it's not even the closest one to me! Keep up the good work.Jessica H.
El cliente no dejó un comentario.KENYA W.
El cliente no dejó un comentario.Tom M.
El cliente no dejó un comentario.Rex M.
I am a consistent renter and it always a pleasurable experience at this location.Leon C.
El cliente no dejó un comentario.BEN R.
Excellent customer serviceDexter B.
Great job!Antonio T.
El cliente no dejó un comentario.tyana C.
The reservations that I made was not accommodated I had to get a smaller unit! I was under the impression that I was getting the 1st month free which did not happen and was told that because it was the last unit that I couldn't get my one month free! I ended up having to take the unit because I had nowhere to put my things! I had to pack this storage to the door no in and out to find things that I need until I can move out! I have used U-Haul very frequently in the past and this is the only location that my 1st free months wasn't honored! For this reason I don't think I'll use U-Haul again!Queena M.
El cliente no dejó un comentario.Mary B.
El cliente no dejó un comentario.Leon C.
El cliente no dejó un comentario.Nicole A.
El cliente no dejó un comentario.Sharod A.
Quick, efficient, easy. Can't ask for more than that!Clayton C.
Had problems downloading damages to the truck prior to renting. Uhaul employees should be doing that.ERIC J.
El cliente no dejó un comentario.Nichole E.
Guarantee my reservation. I could not get a truck until 13 hrs after I scheduled it. I had to cancel my movers because I couldn't get a truck. I spoke to 5 different people and they all told me different things .SARAH R.
El cliente no dejó un comentario.james H.
Very good customer serviceANNIE M.
El cliente no dejó un comentario.James S.
The employees lacked professionalism and customer serviceTaquez W.
El cliente no dejó un comentario.SANASHIOUS G.
Always a great experience at this location.Leon C.
Young man at counter was awesome !! Name starts with O 5stars from me!!!CHESTER A.
There weren't any appliance dollies or furniture pads available. I requested this in my reservation but had to do without the items.Chiquita L.
El cliente no dejó un comentario.Michael F.
El cliente no dejó un comentario.Elvis S.
Complete customer satisfaction and serviceYediydeYAH Anu Y.
El cliente no dejó un comentario.Joline W.
El cliente no dejó un comentario.Valerie R.
This location has been extremely helpful to our business, when our work vehicle broke down. The associates are well-informed, courteous, and very professional. We will continue to rent from this location when needed, in the future.Melanie P.
No comments at this time,Audrey M.
Make sure gas is in the truck rental. My husband received a 26" ft truck that was on E. He wasn't sure he was going to make to the gas station. We requested two dollies on the reservation that we made weeks in advance but nothing was in the truck and they were out of dollies when we did the mobile checkin. Truck was not in the best shape and dirtyAnthony K.
El cliente no dejó un comentario.Ruth C.
El cliente no dejó un comentario.Devon B.
El cliente no dejó un comentario.MICHELLE L.
5 star experience & serviceDARWIN M.
Customer Service was excellent. She was personable, willing to help and explained in layman terms.Alethia W.
El cliente no dejó un comentario.Linda R.
Awesome experienceLeon C.
Be clear on the truck size. Let customer know that a 15 foot includes the Attic if there's oneJOSEPH P.
The vehicle could have been washed...other than that it was fineAntoine S.
The people at this location are awesome!Joanne R.
Tried to use the app for the return, but it wouldn't add the picture of the odometer. Eventually switched to the web version to complete return. Phone: Samsung S21 ultra.Chris G.
El cliente no dejó un comentario.Yvette H.
Continue with your fine servicejohn E.
Fast and easy check out and in and the employees were very helpful and kind thx UhaulKenneth C.
El cliente no dejó un comentario.Alejandro V.
El cliente no dejó un comentario.Decarera W.
Make sure customers have all of the tools and equipment they purchased loaded onto the truck.Gegel B.
I need to speak to someone about the movers (Roman Empire) you referred....they damaged my darn furniture!!!!!LaTonya A.
El cliente no dejó un comentario.Dante D.
El cliente no dejó un comentario.cam A.
The associates at this location were extremely helpful and knowledgeable. I was impressed with their customer service and the quality of the vehicle.Melanie P.
The truck smelled like mold and mildew. Stinky, stinky, stinky!! Te truck's engine light was on and the shocks in the truck was non-existent! The truck needs to be taken out of inventory. DANGEROUS!Linda W.
El cliente no dejó un comentario.Demetrius L.
The front desk was excellent and very helpful...keep up the same work ..I surely recommend this particular location to my known people...Hitesh D.
Attendants are very professional, courteous, and helpful.Cleveland H.
They are awesome on Covington hwy nice and friendlycamelia g. | Overall Experience
Hello, I rented on Saturday 4/2 and was very disappointed in my rental being so filthy. Not sure if it was because it was a last minute accommodation - which I appreciated - but it was just nasty. Hoping this will not be an issue with my next rental. Thank you, Dami SaliuRashidat S.
The Uhaul employee that processed my transaction did not seem customer service friendly. He hardly looked at me while he typing information in your system. When he did ask questions of me, I could not understand what he was saying in some cases so I asked that he repeat the question. He seemed irritated and impatient when answering. Perhaps he was having a bad day or was just tired, I don't know. That was the only negative thing I can say about my consumer experience.Kenneth T.
El cliente no dejó un comentario.Alaba A.
Walked into the store only to have the only employee present greet us and walk out. Then someone else came in who argued with me about the conversation I had with u-haul customer service, even though I was correct.Adam A.
El cliente no dejó un comentario.Rudena M.
Extraordinario servicio al clienteLATEACHIA L.
El cliente no dejó un comentario.Brenda G.
El cliente no dejó un comentario.Tamya L.
Customer service great and friendlyCECILIA D.
Truck was very dirty and almost empty from gas. I been transferred twice to different locations due to trucks unavailable. Very bad experience overallferas A.
Duane and his staff are awesome! My move-in process was extremely easy and I will definitely recommend this location to others.Shanice S. | First Impressions
Nothing everything was greatVALERIE G.
Nothing just hired me as wellNATHANIEL L.
The gentlemen working on the day I went were awesome to work with!!Joanne R. | First Impressions
The guys here were awesome!Joanne R.
Please make sure that the cup holders are clean and free of debris other than that the vehicle was cleanESTHER W.
great seeviceCharlotte R.
El cliente no dejó un comentario.Arianna H.
El cliente no dejó un comentario.Regina T.
El cliente no dejó un comentario.Lashyne B.
Location can't seem to remember what equipment they check in or out, received several calls trying to locate there equipment when they checked it in.ANTONIO S.
I'd recommend just checking out all the functions on your trucks such as the fan motor, etc before renting them out. And it's difficult trying to reserve a truck on the website as well. But the is doing a outstanding job otherwise.Calvin M.
El cliente no dejó un comentario.Zanetta C. | Overall Experience
Nothing! Keep up the good work! Okeshi, the person who waited on me was polite, prompt, and professional. It was a wonderful experience. Thank you! If need be I will return to this U-Haul.RICHARD M.
The manager was the bestINGRID R. | First Impressions
But if they take the lock off your storage unit you shouldn’t have to pay for it or if you have to pay for that should give the lock do you freeLinda B. | First Impressions
El cliente no dejó un comentario.Zakesia D. | Overall Experience
El cliente no dejó un comentario.TRACY W. | First Impressions
Extended hours for Access to storageJermaine S. | Overall Experience
El cliente no dejó un comentario.Miguel R. | Overall Experience
No problemBarbara C. | Overall Experience
El cliente no dejó un comentario.ASHLEY B. | First Impressions
El cliente no dejó un comentario.Erica F. | Overall Experience
El cliente no dejó un comentario.Diana B. | Overall Experience
El cliente no dejó un comentario.Karen K. | Overall Experience
Customer service was amazing. Transactions was smooth and easy.KASHYRA T. | First Impressions
El cliente no dejó un comentario.Emma H. | First Impressions
Great Staff!!!!!FAITH B. | First Impressions
El cliente no dejó un comentario.Ben C. | First Impressions
El cliente no dejó un comentario.Courtney W. | Overall Experience
Duane and his staff are the best and have always given me the best customer service. They are responsive and natural problem solvers whenever I need their help. Most Recommended U-Haul!Milton B. | Overall Experience
El cliente no dejó un comentario.Ariane D. | Overall Experience
El cliente no dejó un comentario.CRYSTAL H. | Overall Experience
Okeshi mainly provided me services and was exceptional in assisting me every time he did help.SHARQUNDRA A. | Overall Experience
El cliente no dejó un comentario.Mark W. | First Impressions
The storage u it says for 1 bedroom and half of my stuff did not fitTrevis L J. | Online Move In
El cliente no dejó un comentario.Laurice K. | Overall Experience
U Haul is giving out false information just to secure sales.Theresa S. | Overall Experience
I had roaches in all of my boxes they was awful I am so disappointed in that storage place. That's my first time going through this experience.Tatiana P. | Overall Experience
Rate was great for what I needed to move & got a storage included for free.JAMILA G. | First Impressions
Employees were very helpful and nice.LINDA C. | Overall Experience
El cliente no dejó un comentario.Rachel T. | Overall Experience
Poor customer service. I reserved storage unit weeks in advance with a credit card on file. When I got to the storage facility, the unit I requested was not available which cause me to have to take the next size unit at a higher cost. Rep said take it or leave it. How can I leave it if I had a moving company moving my property. No consideration what so ever. I would not recommend anyone to this location or to uhaul if this is the service you render to customers. If you reserve a unit that unit should be held if credit card is on hold to reserve it. They were not trying to resolve the issue. I have this unit, take it or leave it.debra w. | First Impressions
El cliente no dejó un comentario.Jermaine S. | First Impressions
Very clean, excellent customer service! I would definitely recommend this facilitycassandra c. | Overall Experience
They gave me a Unit where someone belongs was still in the unit but the lock was cut off unit was not clear out. Staff needs to do better and check things out before moving forward also staff was eating at front desk very unprofessional.Andrea B. | First Impressions
The young lady at the front desk was very knowledgeable and helpful. She should be considered for management.Rachel T. | First Impressions
We kept our storage unit about 3 years and had no issues. It was more expensive than we thought it would be though.Kristie R. | Overall Experience
El cliente no dejó un comentario.Abdella S. | Overall Experience
Great customer service especially from Okeshi and staff!Marlene F. | Overall Experience
When I told the worker that I was supposed to get a free month, he said he wasn't sure his manager was still doing that Eventually he said that I did qualify ( not sure why things would be changed 🤔 from the call center)Shirley M. | First Impressions
El cliente no dejó un comentario.Yalonda M. | Online Move In
El cliente no dejó un comentario.Shaleka F. | Overall Experience
The only issue I had was trying to reach someone in the office onsite. I moved out my storage on May 14th and I had just moved into my home. I did not hey chance to go back to the unit because I also had surgery scheduled. I had been trying to reach the location before and after my surgery to let them know the unit was empty and to find out of I could send my daughter to sign any documents needed.Yolander C. | Overall Experience
El cliente no dejó un comentario.KEO C. | First Impressions
El cliente no dejó un comentario.Jamila C. | First Impressions
Staff was knowledgeable only problem not wearing any massMARCIA D. | First Impressions
The fees are a bit muchMARCUS M. | Overall Experience
El cliente no dejó un comentario.MALIK A. | Overall Experience
Facility refused access for the POD delivery.. Had to (last minute) redirect to another Uhaul facility. The change resulted in the storage cost tripling from the originally agreed upon contract. The entire ordeal was frustrating.Karen K. | First Impressions
The manager is rude! I really don’t want my stuff at this storage because of how unfriendly he isMark L. | First Impressions
Staff always helpful with any concerns I had. Facility and lot was always clean and accessible. They even received a UPS package for me from my job. I definitely appreciated that!Edsell H. | Overall Experience
El cliente no dejó un comentario.Arizona L. | First Impressions
Uhaul is the worst. Straight cold hearted. Uhaul didn't even work with me during this crisis. All types of delays and scams that made my funds late and or stuck, and all Uhaul did was hound me about payments and add on late fees. Never ever will I do business with uhaul.Venus P. | Overall Experience
The Store mgr and his employees are the best and I'm so forever grateful Thank you again uhaul familySHANEKA M. | First Impressions
Love the customer service fast and friendly! All the staff were excellentChris J. | Overall Experience
Staff was very interested and attentive to my needs.pamela t. | First Impressions
Because of the severity of my inconvenience, I presume U-Haul service is either completely incompetent or predatory, or maybe even both. I have no faith in U-Haul's service system after my personal experience, and if I am fortunate I will never have to depend on their service again.Asher R. | First Impressions
They just need to add a grace period for being lateRaquel B. | First Impressions
Great serviceAntoinette J. | Overall Experience
El cliente no dejó un comentario.DeLace B. | First Impressions
El cliente no dejó un comentario.brenda H. | Overall Experience
I would have given a better score, but unfortunately I was given a second floor storage unit rather than the 1st floor unit for the price as agreed, and never mentioned whether the units were climate controlled or not when I reserved by phone. ¡Gracias!Oscar M. | First Impressions
Love U HALL, they serve all my moving and storage needs.Mary A. | First Impressions
El cliente no dejó un comentario.edward k. | Overall Experience
The workers was very friendly and helpful. I will recommend.asia c. | First Impressions
there was a leak in my unit , no body got in touch after reporting itMohammed L. | Overall Experience
The staff were great.Davian W. | First Impressions
The staff was very helpful and the facility was clean and easy to access.TIffany K. | Overall Experience
Staff is very friendlylafandra c. | Overall Experience
The guy that was assisting me was texting on his phone the entire time he was helping me. It was so bad that when I asked him a question he told me to hold on (until he finished texting). Look at camTwanda W. | First Impressions
The staff could be a little more professional when handling customers. Also, they could be more respectful.Kendra T. | Overall Experience
One of the best U-haul facilities that I've ever seen.Tangela R. | Overall Experience
The CSRs were very helpfulSTANLEY W. | First Impressions
Pre-registration is the best thing to do. The staff moved quickly and efficiently and made this part (truck rental and storage) not as stressful as everything else. Thanks Aaron -_-Shani S. | First Impressions
The gate key didn't work for that particular weekend so they had to let me in and I couldn't get in after 7pm.Darnell H. | First Impressions
I will always use your services in the future and will recommend it to everyone.Lillian M. | Overall Experience
The employee was very knowledgeable and respectful thank you.JESTINA A. | First Impressions
good serviceWILLENE J. | Overall Experience
Staff member who opened account was courteous and professional. Kind gentleman staff member assisted with lock placed on unit prematurely and assisting with card access. Nice attitude.Sherrie t. | Overall Experience
Very helpfulMARCUS M. | First Impressions
I have nothing but good things to say about this location.Used them since I moved here in 2015. I dealt with GM Danny Quinn and now GM Rodrigo Guerrero. Both and all the other employees are awesome.Julia J. | First Impressions
No commentAlthera M. | Overall Experience
No specific concerns or problems in the more than one year of using this facility.Corliss J. | Overall Experience
OkAbdella S. | Overall Experience
Great customer services thanks you.BONITA N. | First Impressions
N/aSHAQUAN J. | Overall Experience
Customer Service was wonderful and helpful.Derrick B. | Overall Experience
The manager is passive-aggressive, rude and does not follow through. Staff were rude and behaved as if you were bothering them, so I avoided the office unless I absolutely had to go in there.Mia M. | Overall Experience
Fast and Easy process. Very safe and clean environment. GraciasArinthia M. | Overall Experience
storage units was delivered in a friendly and professional manner which I truly appreciate itwanda k. | Overall Experience
I will highly recommend this UHaul facility for new clients!Maurice T. | Overall Experience
The staff was great and professional would definitely recommend this location. Please keep up the good workKiana W. | Overall Experience
Friendly and polite staff especially Shameka and Dewayne.Geraldine T. | Overall Experience
I am very pleased with the services I receivedBANIKA B. | Overall Experience
Not especially polite. Just indifferent.Loumeecha G. | Overall Experience
The staff was extremely helpful and I would recommend everyone to this locationAYESHA D. | Overall Experience
This was a great location, clean, secure, well lit and 24hr access. It allowed me to move my things when I got off work. The only negative is there was no light on the inside of the unit.Olympia O. | Overall Experience
They were extremely professional and helpful with my needs and I would most definitely use this location againAYESHA D. | Overall Experience
This facility has had poor service, since I have relocated to Georgia and placed my belongings at this facility. The only reason I have not moved is because I lack manpower and I cannot do it alone.Mia M. | Overall Experience
Need more man power short of helpLenita T. | Reservación
always good customer service,,,,,,,Joseph S. | Overall Experience
Great Staff, Keep up the good work!!!!SIDNEY F. | Overall Experience
Would use this facility again in the future if needed. Staff was always helpful and inside storage facility was clean and easily accessed.PATRICA P. | Overall Experience
Customer service was excellent and helpful.Sherna S. | Reservación
The service was quick and the staff was courteous.Loumeecha G. | Reservación
The staff was very friendly and helpful. I did experience one problem when I notice the roof of my controlled temperature unit was leaking. Management took care if it quickly.ANITA B. | Overall Experience
Good overall, just need to lower pricesRachelle P. | Overall Experience
Uhaul is my place for storage,but the property need more parking space for customers.Debra a. | Overall Experience
The storage was fine but we returned a trailer on Sunday 1 day early and was charged an extra day because staff didn’t check it in until the following day after 3pmRonald Y. | Overall Experience
Servicios adicionales en esta ubicación
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