Customer Reviews for U-Haul Moving & Storage at Coors & I-40

1,087 comentarios

1801 Atrisco Dr NW   Albuquerque, NM 87120
(Behind the walmart on Coors and I-40)

(505) 349-5471

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(505) 349-5471

1801 Atrisco Dr NW
Albuquerque, NM 87120
(Behind the walmart on Coors and I-40)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

We had no problems and will be using you again in about three weeks. Gracias

Joyce D. 
Clasificación:
4.0

Agent was knowledgeable and competent.

Juan V.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Edwin H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSE O. 
Clasificación:
5.0

Desk agent was very helpful and knowledgeable during registration. Expedited check in/ and check out, and I was on my way.

JUAN NEPUMUSENO V. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHERYL S.  |  Overall Experience 
Clasificación:
5.0

Excellent pickup and drop off service.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

maria f.  |  Overall Experience 
Clasificación:
5.0

The staff was beyond professional.

THOMAS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay J.  |  First Impressions 
Clasificación:
4.0

Everything went well. Spine Savers were great!

tamar G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN S. 
Clasificación:
4.0

Gracias

PAMELA SUZETTE M.  |  Overall Experience 
Clasificación:
4.0

Excellent service. The truck it was clean for in and out side.

MARIA V. 
Clasificación:
3.0

They charged me for an extra day after I left the keys in the drop box. The next time I rented from them they gave me a 26' truck with less than 1/4 tank of gas.

JOSEFITA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON W. 
Clasificación:
5.0

Excellent customer service!!!

Amy S. 
Clasificación:
5.0

Excellent customer service! Very friendly, helpful people working there.

CHRISTINA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

Customer service was excellent upon both check in and check out! Very impressed and will recommend

AMY S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Blanca M.  |  Overall Experience 
Clasificación:
5.0

Great service. Nice staff.

Carlos G.  |  First Impressions 
Clasificación:
1.0

Clean your trucks used mask and trash inside of truck is unacceptable

Matthew A. 
Clasificación:
5.0

One of the security safety chains was missing its rubber locking strap and they did not have a replacement on hand!

JUNE P. 
Clasificación:
5.0

Online and in store need to be on the same page

JERROD W. 
Clasificación:
5.0

Customer Service was very helpful and Professional. Thank You.

THERON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DWAYNE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROCIO R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dimitra S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angie D. 
Clasificación:
5.0

This location was wonderful! Every staff member helped make this process as smooth as possible!

Heidi P.  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

Ishmael S. 
Clasificación:
2.0

The windows were dirty and the inside needed some cleaning. I feel the truck was just brought in and they didn't have time to clean it properly.

ELAINE W. 
Clasificación:
1.0

Who ever decided to have custumers pickup a rental vehichle with only a 1/4 tank of gas and try to return it with the same amount needs to be kicked in the balls. Pick it up full return it full you #%cking idiot.

JOHN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew L. 
Clasificación:
5.0

Manager Eric is a great helpful person. Him and his crew do there job really well

Gary m.  |  Overall Experience 
Clasificación:
5.0

Very clean truck and very positive overall experience.

Larry C. 
Clasificación:
5.0

No issues! My belongings were secure and safe. Never had an issue. Closed out my agreement in seconds! Will use again if needed. Thanks! Monica

monica l.  |  Overall Experience 
Clasificación:
4.0

Everything went well except I had several issues with my unit being locked for no payment but I was using it for a free month. Then when I vacated the premises I got a few calls/emails stating that I owed money and had a late fee. Other than that everybody was really helpful and able to assist me with my problems I just wish I didn't have the problems to begin with.

Abigail T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGUERITE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom F.  |  Overall Experience 
Clasificación:
3.0

Check trailers of all scenarios, rain on drive to destination, all boxes were wet! Leaking trailer!

KRISTIAN V. 
Clasificación:
5.0

Erik and his team do an amazing job at this facility. Although my wife and I moved to Washington State in Decemeber, I felt safe knowing that is unit so secure. The only thing I would have like to been able to do was provide a credit card authorization to have one of our friends who picked everything up OR utilize the credit card that was already on file since we were being auto-debited each month.

John V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Martha S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leroy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laura Q.  |  First Impressions 
Clasificación:
5.0

Great service and fast

Priscilla P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN F. 
Clasificación:
4.0

Only issue is that no employee was at the customer counter when we went to pick up rental van. Took about 10 minutes before a person showed up to counter and we were assisted.

Thomas E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carolynn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELBY E. 
Clasificación:
5.0

Can't think of any improvements. Service was excellent.

Kelvin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne V. 
Clasificación:
3.0

I rented a 5 X 5 unit, then immediately upgraded to the next size (5 X 10). This process was easy. My first visit was very good. The associate was super friendly, fast and totally helpful. My second visit to upgrade went very well (associate helpful) but the second unit that I was upgrading to had floors that were dusty/dirty and riddled with rat/mouse poop. Also the floors by the lighting fixtures (corners) had a lot of dead insects. Also there are not enough carts available.

Enrique R.  |  First Impressions 
Clasificación:
5.0

My experience here was so good!!!! I haven't seen Costumer Service like this in a very Long Tine. First thing first I just moved her to Albuquerque from Michigan 4 days ago. The place where I actually had to drop my Uhaul at did not have any storage space, so I came across 1801 Atrisco Dr and I meet Joseph!!! He is wonderful!!! First he was so welcoming to us being newbies here in Albuquerque. And he was even able to let us check our truck in at this location. When he showed us our storage space he was very thorough. He also gave the customers in front of us that same treatment so I know he does it with everyone. The next day he was even more helpful along with his coworker Isiah. Joseph needs employee of the money and a bonus. He is top notch and our family really appreciated him.

LAQUALA T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAQUALA T. 
Clasificación:
3.0

El cliente no dejó un comentario.

andrtadina C.  |  First Impressions 
Clasificación:
5.0

The staff at the Atrisco location we're professional, helpful and friendly. We highly recommend the Atrisco location

Isabelle Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB S. 
Clasificación:
1.0

No hablan español y no son atentos llegue como 20 min después de la hora que tenía que entregar y me querían cobrar un día más

Alma E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isaac T. 
Clasificación:
4.0

The small metal bars at the edge of th loading dock are trip hazards. Otherwise all good

kent m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

christina r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria B. 
Clasificación:
5.0

Great place easy in and out!

Thomas F.  |  Overall Experience 
Clasificación:
1.0

Worst experience i have had with u-haul i will never want to pick up from that location again

Rodolfo A. 
Clasificación:
5.0

El cliente no dejó un comentario.

charity K. 
Clasificación:
5.0

You're all great

DEBRA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRIC F. 
Clasificación:
5.0

Thank you for your kindness and understanding.

Janet H. 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie G. 
Clasificación:
5.0

Great customer service in and out we're recommended to anybody

malisa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lacey C. 
Clasificación:
4.0

Because my contract involved a number of different facilities in a move to another state, there wasn't good communication regarding different aspects of the process. Different sites gave conflicting info. Despite giving a credit card that appeared on line I was unable to make payments at different points in the process. This was the biggest headache. It was expected I would be present to pay in person. I am not in the state the box was delivered to.

Russell R. 
Clasificación:
4.0

Overall good

MARC R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald M. 
Clasificación:
3.0

My only problem was i reserved on line save was told my first month was free apon checking in they said their facility wouldn't honor it. This was very upsetting wasn't prepared to have to post 200 to move in. I feel like this is false advertisement why give this offer when the facility won't honor it

Tammy D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FELISHA S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

GINA A. 
Clasificación:
5.0

Everything was great with truck rental and self storage we didn't have any issues at all thank you

VALERIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominic C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Victoria P.  |  Overall Experience 
Clasificación:
5.0

The local service was wonderful. The employees at this location were very helpful. I did however have some trouble with your call center. I called to find out if I could get an extension of one hour on my rental and was told by customer service representative Ryan that in order to get an extra hour I would have to pay for a full 24 hours. I called back to try and file a complaint and was told by the representative on that call that there is a one hour grace period. Also when I returned the equipment the employees at the local pickup told me that I could have kept the rental on an extension until tomorrow morning for free. According to Ryan that was not the case I was told that they would have to charge me for another 24 hours he didn't say anything about the grace period he basically kind of blew me off and said that's just how we do it. Needless to say everyone else that I talked to was also very surprised. I won't let this sour me to using U-Haul but I think that somebody needs to know that maybe your call center employees could use a little bit of extra training.

PABLITA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
4.0

Kick out distracting customers that curse towards customer service. Number 1 it's so difficult to hear my guy speaking and number 2 you don't need that kind of customer. My pickup rented was clean clean clean and very comfortable.

Eric G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DORIS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDY B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly O. 
Clasificación:
5.0

Jerry Garcia checked me in. He was professional, helpful, and thorough.

Lorelei K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco M.  |  First Impressions 
Clasificación:
5.0

I DO NOT REMEMBER THE GENTLEMENS NAME BUT WHO EVER WAS WORKING THE DESK LAST NIGHT AROUND 6 PM WAS AWESOME. HE WAS SO FRIENDLY AND ANSWERED ALL MY QUESTIONS WITH EASE. 10/10 WOULD RECOMMEND

Jocelyn H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENE B. 
Clasificación:
5.0

Didn’t deal with staff but everything went great.

Pauline A.  |  First Impressions 
Clasificación:
5.0

Great job! Very helpful and professional.

LISA V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Porschia S. 
Clasificación:
5.0

Very helpful and patience you get a cookie and I will tell everybody good and clean place to go

Patricia H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn M. 
Clasificación:
5.0

After a misunderstanding on how much fuel the truck had initially and not getting all the furniture pads that I paid for, the GM comped me for both. I will certainly use this location again!

CHRISTOPHER N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S.  |  First Impressions 
Clasificación:
5.0

No improvements, customer service, service quality, and efficiency were excellent.

Hannah A. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATALIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

The two gentleman that helped me were fabulous very nice and respectful

Sandra T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard I. 
Clasificación:
5.0

Once we arrived to their location staff was awesome and took care of our storage needs and trailer return highly recommend this place and u-haul in general for making our move so easy. thanks guys

ALAN M. 
Clasificación:
2.0

I rented a storage online and when I got there the storage was too small so I asked for larger storage which they were able to give me. I asked them to close the small one online. After moving out they told me I had to storages. They never close the smaller storage and charge me for it. One of the employees that had owner on their badge said that he would not reimburse me for the smaller storage even though it was never open the tag was still on the door. I was pretty upset about it. It was an employee mistake and they're making me pay for it. That is why I am very unhappy with the service I got from this so-called owner manager. All of their employees in your facility were really great. One suggestion is the alarm keeps going off every time somebody opens their storage. This is very annoying no one cares That the alarm is going off because it goes off constantly so people just ignore it. You might want to do some thing about it because it is very annoying to hear this go off all day long. Thank the other employees for a good service and your storages are very nice. Sincerely Chris Bundy

Christina B. 
Clasificación:
3.0

Staff wasn't friendly. Seems to be the norm at uhauls different locations. The truck I rented was dirty and had some damage. When I pointed it out ,the employee mumbled something . After I left with the rental , I received a message about checking the truck before I leave. Bit I was already on the road. Perhaps this was what the employee said ?? But at the end , I was happy with the equipment. But not the staff. They always seem like they're in a bad mood.

RICHARD S. 
Clasificación:
5.0

I think it was over priced I understand accident fees but I rented one day and only went 87 miles added the fuel back and it came to over 200 for one day. Not what you advertised. 19 a day is very untrue too many hidden fees.

Wendy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy D. 
Clasificación:
3.0

Had a problem accessing the unit, because there was no "access authorization" for my alternate user, and the person there would not let him or my movers into the unit. The online paperwork did not ask for that.

Pam P.  |  Online Move In 
Clasificación:
2.0

Alarms are too loud and ring way too often. Are you trying to ruin our ear drums?

James B.  |  Overall Experience 
Clasificación:
5.0

These guys are great people. Great service took really good care of my needs. Will return when needed.

Norman W. 
Clasificación:
5.0

Ninguno

Jeffrey D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ABEL D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michele D. 
Clasificación:
2.0

The steps need for a smooth process was not explained. I believe I have been over charged. I have not received a detailed receipt to confirm the charges.

jesica M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZABRINA J. 
Clasificación:
4.0

The cargo box leaked during a rainstorm last night

MICHAEL A T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan M. 
Clasificación:
5.0

Great customer service, friendly staff and clean facility!

Arron M. 
Clasificación:
5.0

The movers were great too.

Greg S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLENE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIAM H D. 
Clasificación:
5.0

After hours return too complicated

CAROLINA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTY T. 
Clasificación:
4.0

Jonathan was the person that helped me he was very very pleasant and was willing to work with me his customer service was excellent

sandy t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne A.  |  First Impressions 
Clasificación:
5.0

Best in town!!!!

rodney s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W.  |  First Impressions 
Clasificación:
4.0

It’s hard to get big items through the little door when the sliding door gets locked, after office hours, etc…

Bree o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles F.  |  First Impressions 
Clasificación:
3.0

Last time I used uhaul was July 2020 had no problems renting a truck with my DX card issued to my by the federal govt for my retirement benefits to be monthly deposited . I thought all locations were managed within the same boundaries ; however I have learned this is not the case. When I went online to reserve a truck I used the same process I used the last time I used uhaul got the same prompts saying that I couldn't use my DX card to rent the van but I was able to rent a small truck with my DX card. This time I reserved the truck ,went on the day of pickup and without running my card my form of payment was denied . So for the first time in over 30 years I left without getting the truck . When I got home I called my Son's widow my failure to getting the truck because of their "NEW" rental requirements she had to call a friend to pick her up to bring her to U-Haul to pay for the rental . The bottom line is this uhaul should have plainly stated all the requirements needed to rent U-Haul equipment on the U-Haul home page and not have a runaround !!! I had no problem reserving the truck with my DXCard but it was denied as payment . What kind of run-around is that.

Stephen L.  |  First Impressions 
Clasificación:
1.0

We arrived at the storage facility a few minutes before 9 am as we had scheduled movers to come at 9 to help us move the contents of an apartment. We were not able to enter with our access card. There was another man who had been waiting there since 7 am also, unable to enter. When that man saw an employee, he asked to let him in. The employee yelled back from the parking lot " just swipe your card" when the man responded that he had, the employee said "you probably didn't pay". At that point I said,"I can't get in either", to which he yelled "did you pay?' I said yes, to which he said sorry I have to move these trucks, you're just going to have to wait. When my movers arrived, I again implored him to open the facility, since the movers were paid by the minute. The employee then did open the main door, and said if you open your unit it's going to alarm, and I can't deal with it until later. We moved out our things, and when we were getting close to the end, I went to the front office and joined a long line of customers, and when I arrived at the service counter, I asked to close the account. The same employee asked if I was finished moving everything, and when I responded we are almost done, He said you can't close it until you are completely finished. I asked "would I have to wait in line again while my movers stand by waiting?" He said, yes. The fact that your storage facility is supposed to open at 5 am according to the sign, but didn't open until after 9am, and the rude unhelpful behavior of the staff is why I'm giving a poor rating.

Andrew K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful and through!! Would definitely recommend!

Vanessa K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa T.  |  First Impressions 
Clasificación:
5.0

Everyone was so helpful and extremely nice. Loved the great customer service - that is key to a successful business. Thank you for employing such great staff!

geraldine t.  |  Overall Experience 
Clasificación:
5.0

Isaiah was extremely kind and helpful. Took his time in finding us the right unit and staying patient with us. He also went above and beyond to get us the uhaul truck we needed same day. Very happy to do business with you.

Alexis R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick G.  |  Overall Experience 
Clasificación:
5.0

Telephone customer service for those without internet should be easily accessible!

Jerald S.  |  First Impressions 
Clasificación:
5.0

Great customer service workers were very friendly keep up the great work

Jennifer D.  |  First Impressions 
Clasificación:
4.0

Uhaul made my experience from moving one state to another state very pleasant

Ed D.  |  First Impressions 
Clasificación:
5.0

Staff are friendly and knowledgeable. The facility is well taken care of and secure.

SARAH O.  |  Overall Experience 
Clasificación:
5.0

Staff were AMAZING. I was a bit flustered and under caffeinated. They gave clear instructions and answered all of my (kind of weird) questions. The facility is both convenient and tucked away (good for security). It is also SUPER clean. Before the move (when I was searching for options) the staff were also incredibly helpful. So helpful I chose this facility over an equally close, rather less expensive option (the guy who answered the phone there was a tool).

Amber G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn R.  |  Online Move In 
Clasificación:
4.0

I didn't read my emails completely so when I got there I didn't know where to go for my unit or how to get in.. The entering of my code when I leave is gonna take some getting used to however... other than that it's a nice place..

Krystle T.  |  Online Move In 
Clasificación:
1.0

We disarmed our unit but the code went let us inside. It said, denied - are not allowed. It was only 9 PM

Danielle T.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamie B.  |  Online Move In 
Clasificación:
5.0

Very satisfying. Very nice facility. Very helpful and courteous staff.

ARTHUR A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio A.  |  First Impressions 
Clasificación:
5.0

Eric and his staff were professional and VERY helpful.

debbie R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Ariel M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bobby M.  |  Overall Experience 
Clasificación:
3.0

Was told my unit didn’t have water damage done to it but it unfortunately did have water damage to some of my items.

William D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin S.  |  Overall Experience 
Clasificación:
5.0

They were really helpful with me finding directions, setting up my storage and extension on my trailer

Timothy W.  |  First Impressions 
Clasificación:
4.0

Was impress with vehicle

Filimon P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MARION ERNEST M.  |  Overall Experience 
Clasificación:
5.0

Fantastic customer service!!!!!

Samuel W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis M.  |  First Impressions 
Clasificación:
1.0

We were promised access to our unit but the Uhaul facility was not properly working and there was no access to get in. There were about 15 trucks outside. I called Erik, the general manager, and was very disappointed with his customer service. He denied helping all of us get access and said that we could come back tomorrow if we wanted. Some people had to leave because they had to return their rental trucks. We were outside of the building for about 2 hours calling customer service and trying to figure everything out until the manager finally decided to show up and open a door for everyone. We had to fit our very large furniture through a normal sized door... It was a complete nightmare. I am never using your services again and will make sure to let everyone else know as well.

Nicholas S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLOTTE LYNNE S.  |  First Impressions 
Clasificación:
5.0

The staff is always very helpful! I haven't come across a single issue. Very reliable and pleasant.

rudy A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brooke W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH O.  |  First Impressions 
Clasificación:
5.0

Very quick and easy. Very reasonable rates and terms.

Angela M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

josie r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

johnny a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paolo E.  |  First Impressions 
Clasificación:
5.0

Great service, great facility and staff. Thanks.

Bob H.  |  Overall Experience 
Clasificación:
5.0

Friendly staff. Efficient service. Highly recommend.

Samuel W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T.  |  First Impressions 
Clasificación:
2.0

It took over twenty minutes to find a storage unit. The unit is very dark had to use a flashlight and that's not helpful. Elevator was extremely slow. Staff not friendly and they could not stop looking at their cell phone while talking with me. Very rude behavior.

Edwin H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Damon W.  |  Overall Experience 
Clasificación:
5.0

very satisfied overall

Francisco b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james P.  |  First Impressions 
Clasificación:
4.0

I was promised a month free and told that is what will happen. I can't get my items into the place because off all the piles of pallets in the way. So I left and went back after closing and some decent rest. But pallets were still there and the big door wouldn't open. I hope I am not charged another day for my truck. But the service was great. Friendly and lots of people ready to go.

ANNALISA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa D.  |  First Impressions 
Clasificación:
5.0

VERY CLEAN AND WELL MAINTAINED. I WILL BE USING THIS STORAGE FACILITY AGAIN WHEN NEEDED.

LAURA A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark W.  |  Overall Experience 
Clasificación:
5.0

They are the best Uhaul Crew I have ever rented from. Would highly recommend them.

Beverly M.  |  First Impressions 
Clasificación:
5.0

I have used uhaul for the past 30 years for local moves and the service and equipment has always been great. This time i moved across the country. The associates were outstanding at both pickup and dropoff locations and the staff at the dropoff and storage were simply amazing. They were so very polite and helpful. The epuipment was A1 top of the line. This experience solidifies uhaul as the best in my rankings as i have used other services when helping someone else move. Uhaul is the best. I highly recommend that if you need to move or just move something, Uhaul is the way to go. I would also like to thank Jerry at the storage facility for his help and expertise. He explained everything so well i had no questions about anything, good job Jerry. Thankyou all, i will continue to use uhaul exclusively. T.C. Albuquerque NM

Timothy C.  |  First Impressions 
Clasificación:
5.0

Staff very professional, helpful, and knowledgeable.

ARTHUR N.  |  First Impressions 
Clasificación:
5.0

Great and friendly customer service

Kourtney D.  |  First Impressions 
Clasificación:
5.0

I had some bad luck with the shipping of my U-Box and Erik proactively gave excellent customer service from the gate. Things in life don't always go smoothly and accidents happen but when a company treats you like a valued customer and tries to make it up to you when things go badly on their watch it really makes all the difference.

Colin S.  |  First Impressions 
Clasificación:
4.0

Staff is very courteous, friendly and professional! The facilities are very nice

MARION ERNEST M.  |  First Impressions 
Clasificación:
5.0

Excellent and quick Customer Service.

WESLEY C.  |  First Impressions 
Clasificación:
5.0

Great prices. Staff was knowledgeable. And I the overall online to the in person process was fast and easy & you could get a free . Thank you U-haul for letting us store our belongings between our move. Tahseeanna

Tahseeanna H.  |  First Impressions 
Clasificación:
4.0

Only downside is there is only one elevator

ANDREW P.  |  Online Move In 
Clasificación:
5.0

Jerry was amazing, went above and beyond and I was so pleased with the property grounds and ease of renting. I will be a repeat customer and refer others.

DANIELLE S.  |  First Impressions 
Clasificación:
5.0

Great and easy process

MAURICIO T.  |  First Impressions 
Clasificación:
5.0

Outstanding facility and staff. They will go all out to help you.

Murthy K.  |  Overall Experience 
Clasificación:
5.0

Excelente atención al cliente siempre resolvieron mis preguntas y volveré a rentar con uhaul cuando nesecite y por supuesto lo recomendare con familiares y amigos

Lorena A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lidia L.  |  First Impressions 
Clasificación:
5.0

Great experience getting onboarded for storage. Did not have to wait for a CSR. Conveniently located unit on the first floor was reserved for us as we had requested online. We are looking forward to start moving our boxes in this weekend. We will also buy our moving boxes there and are considering the U-Haul portable storage units for our upcoming cross-country move in September.

Steven B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwen H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M.  |  First Impressions 
Clasificación:
5.0

Great staff and clean facilities.

David R.  |  Overall Experience 
Clasificación:
1.0

The day I picked up the key was The worst I thought I would never experience. I had already been there for an hour waiting for the phone to be answered by a customer service representative and finally when I had to lie and say that I was in an accident or something and got a hold of someone he could not even figure it out and the whole process took me three hours and I did not get to move that night I'll start my move which I really need to do because the next day was more like the worst day having to run around back-and-forth between the three jobs that I have been trying to get everything moved out so I don't have to pay more than one days dues and now You're telling me $96 is what I owe and that is way too much if you don't want to be free for me after what I had to go through

Mikal c.  |  First Impressions 
Clasificación:
5.0

Very reasonable prices. Early 5am access to storage perfect when you have insomnia.

LAURA A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy C.  |  First Impressions 
Clasificación:
5.0

Gracias

Ana K M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua J.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Stephanie B.  |  Online Move In 
Clasificación:
4.0

they made sure i didn't get the free month for moving into a new unit

Denise P.  |  First Impressions 
Clasificación:
5.0

Very great experience boarding with them. The prices were reasonable, the unit was clean, and they had several services available that were very helpful. I highly recommend storing with them.

Cailey W.  |  Overall Experience 
Clasificación:
5.0

Wow so nice and On it!,!!!

Erin L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Litzy C.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and helpful. Facility was clean and well maintained. Felt safe and secure. Our storage unit was on the third floor but the elevator made the access painless.

Mark S.  |  Overall Experience 
Clasificación:
5.0

Moving was easier, they let us use their dollies!

Andrew S.  |  First Impressions 
Clasificación:
5.0

Friendly staff, quick and easy to achieve what I needed.

danette p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRONNE A.  |  Online Move In 
Clasificación:
5.0

I felt secure storing my belongings at Uhaul. Everyone was very helpful. Gracias.

Brenda S.  |  Overall Experience 
Clasificación:
5.0

Jonathan was a great help, very professional and was an amazing help when needed.

Ann M.  |  Overall Experience 
Clasificación:
5.0

Gracias.

Patricia C.  |  Overall Experience 
Clasificación:
5.0

Staff well informed, helpful and courteous

Mark S.  |  First Impressions 
Clasificación:
5.0

The staff is so helpful and friendly. Facility is very clean. Love the area its in only 15 mins from my home.

Bobby L.  |  First Impressions 
Clasificación:
2.0

We secured the rental online. When we got there the unit number wasn't working with the alarm system. We Ended up having to go into the office and get assigned a new unit. The large double sliding doors do not work with our code only the single door, which makes it difficult to use any type of moving device such as a dolly, or cart or mover anything large through the single door. The 3 day we went to the rental there was a tag in the unit which said we were denied access due to non payment. Obviously that wasn't correct as we had just secured the unit with a full months payment 3 days before. Again Had to go to the office to gain access to our unit. Only then we're we told that we had to use the provided lock, not a personal lock which we had placed in the unit. The security seems good, but hoping we have no more problems and it would be nice if the double sliding doors would open with our code.

Joseph R.  |  Online Move In 
Clasificación:
5.0

This place treated us great! Not every u haul dealer does that. Gracias

Bill L.  |  Overall Experience 
Clasificación:
5.0

Very nice and the place looks great.

Jennifer J.  |  First Impressions 
Clasificación:
5.0

I had just moved down from Denver and the guys that where at the front desk where very helpful! They helped me with all my needs. They where quick and neat with the entire process! They explained everything very clear.! Great service and will be returning with any of my uhaul needs! 

SERGIO B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen L.  |  Overall Experience 
Clasificación:
5.0

very helpful staff!

Bill L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry K.  |  First Impressions 
Clasificación:
5.0

The gentleman who worked with me did an amazing job. He was very well knowledged and was very helpful during our crazy and stressing situation. I feel much safer having my stuff stored at this location. Great job with your team.

John V.  |  First Impressions 
Clasificación:
5.0

It was very busy for a Tuesday.

holley w.  |  First Impressions 
Clasificación:
5.0

Erik was very professional and friendly.We even got to chatting about snowboarding.... Robert the service rep that initially checked me in was super helpful.. I even ended up getting a storage unit there because of how friendly the entire staff was. Kudos to Erik A and rhe rest of the staff at the facility...

Nicolas L.  |  First Impressions 
Clasificación:
5.0

Thank you for making it work for me at the end of my transaction.

Yudiesky G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PATTY H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marla R.  |  Online Move In 
Clasificación:
4.0

Daniel is very professional and goes above and beyond to make sure the customers are satisfied. Very pleased.Very grateful.

Melody G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICKA F.  |  First Impressions 
Clasificación:
3.0

I bit understaffed. Took awhile of waiting for assistance and then, guy explained some things , spoke really fast, completed paperwork and took off. I didn't understand if I was supposed to follow him or not, norbabout the alarm and had to kind of figure out the process on my own. Been a really long time since I had used a self storage and would have appreciated a little extra courtesy. Otherwise, I would rate average. Is very clean and appreciated access to carts at entrance to building.

Michelle A.  |  First Impressions 
Clasificación:
5.0

Every thing went good with the paper work and moving in.

David A.  |  First Impressions 
Clasificación:
5.0

Gracias

YVETTE Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew K.  |  First Impressions 
Clasificación:
5.0

All staff were professional , friendly , knowledgable and helpful.

christine a.  |  First Impressions 
Clasificación:
5.0

Extremely nice facility and staff. ¡Los recomiendo!

steven h.  |  First Impressions 
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