Customer Reviews for U-Haul Moving & Storage at Commercial Ave

6,825 comentarios

5505 Commercial Ave   Raleigh, NC 27612
(Across from Townridge Shopping center)

(919) 781-3356

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(919) 781-3356

5505 Commercial Ave
Raleigh, NC 27612
(Across from Townridge Shopping center)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.

Testimonials From Recent Customers

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Overall Rating:

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Clasificación:
5.0

Thank you christie for all your help. Your awesome

Alvin J.  |  Overall Experience 
Clasificación:
1.0

I had 2 units at this location (110 and 186). The first unit was broken into and I was never notified, even after the management placed their own lock on the unit. It was only when I went to access the unit and saw the lock had been changed was I told about the break in by another renter to which I then called the store in Durham to report and ask how to get into my unit. Two days after this my second unit was broken into and burglarized with losses over $700. I immediately contacted the general manager by phone and was given the claim contact at RepWest. From speaking to both Derrick the GM, and other employees and renters this property has been under attack from thieves for some time and Uhaul has yet to improve lighting, security or cameras which is ABSOLUTE NEGLIGENCE! In addition, they are not notifying renters of break ins to their units as soon as they become aware. I cannot believe that this is the business model that UHAUL has sunk to. Derrick and Rachel at the main Durham store that manage this property have been kind and responsive, and I feel sorry that they have to deal with this at work EVERY WEEK! You really need to take care of your customers better. Simple fix: add lighting, add more security cameras, do a daily sweep of property in the morning to check for break ins and communicate immediately to your customers! I will not recommend this location to anyone and I am considering contacting media to inform the public since no one wants to tell the current renters they are at risk. I moved everything out and will not be back!

Amy O.  |  Overall Experience 
Clasificación:
2.0

I can't get access to my unit and no answer to any phone calls or email that I've sent. Moving soon and need access soon

Felicia W.  |  Online Move In 
Clasificación:
2.0

El cliente no dejó un comentario.

cynthia b.  |  Overall Experience 
Clasificación:
4.0

The actual storage facility was just what we needed. It was difficult to go to another location a bit away to fill out paperwork however.

SuzetteD F.  |  Overall Experience 
Clasificación:
3.0

My unit was clean but there was no lock in the unit as described. With a delivery truck and $4k worth of furniture I opened the unit to find no lock. When I called the main store in Durham on Hwy 70 Matthew told me I should have checked for the lock before receiving a delivery, blaming me for your error. He told me to drive to the office to pick up a lock. I had to leave my unit unlocked, drive 15min to pickup a new lock. Rachel greeted me with a smile and was happy to help me get a lock. She apologized for the missing lock and Matthews comments. She told me that she would have the General Manager Derrick call me, but I haven't heard from him yet. I was inconvenienced and frustrated by the experience, but Rachel was the one positive note.

Amy O.  |  Online Move In 
Clasificación:
1.0

This experience was horrendous. When we first got there the girl gave me such a nasty attitude that I asked if I had done something to her because I didn't understand what was going on. Then I got the 24 hour service (paid extra) and was locked out that night. When I call the after hours number that woman said she hasn't worked there in years. I had checked on my stuff a couple weeks later and they had a sign that stated that due to robberies we were only allowed entrance during certain hours but I was never notified and still charged the extra money for the 24 hour service. Got locked out again trying to get my stuff out of storage and still they haven't updated the after hours phone number. This was horrible and I would never recommed them to anyone.

Amber S.  |  Overall Experience 
Clasificación:
4.0

We weren't aware we had to go to a different facility to sign papers first. Could have done electronically but didn't know we needed to do it. Otherwise all was gteay

SuzetteD F.  |  First Impressions 
Clasificación:
2.0

Asked for an appliance dolley and only given a small dolley.

Chad B. 
Clasificación:
3.0

El cliente no dejó un comentario.

David S. 
Clasificación:
4.0

It stated online that I got a free lock. When I got to the unit there was no lock inside. Online also stated that I had 24hr access but I don't. Other than that everything else was great.

LINDA O.  |  First Impressions 
Clasificación:
1.0

For years this was my go-to U-Haul location for truck rentals, packing materials and bulk propane. They are now a shell of their former selves. Now you can only rent trucks there using the online Truck Share 24/7. The amount of hoops you have to go through, not only picking up but in returning the truck, is ludicrous. You basically become the rental agent and renter. They are using very fidgety, crappy locks to gain access to the truck box and relock after use. I will look to another company at this point if this is the future of U-Haul.

Greg M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Clint C. 
Clasificación:
3.0

First of all, the Uhaul app sucks. I tried to return the van and was literally stuck on the second step of the return which requires uploading a photo of the mileage and fuel gauge. The app would not recognize that I was uploading a photo and repeatedly asked me to do it again. I tried calling the 800 number for assistance and it was going to be a 40-50 wait to speak with someone at 6:00 PM! Finally, I got frustrated and was looking for the key drop to just leave the key and I saw the sign on the gate that referenced uhaul.com/share for returns. Thankfully, the website would upload my photos and I was finally able to complete the return, but only after I wasted almost a half hour messing with the app. This experience does not make me want to rent from another unattended location again anytime soon. Also, I entered credit card info when I made the reservation, then had to confirm it again when I picked up the van and yet again when I returned it. Did I mention that the Uhaul app sucks?

Gary S. 
Clasificación:
2.0

It cost me $60 plus to add two hours. Disgusting. Very unhappy

Neil S. 
Clasificación:
4.0

El cliente no dejó un comentario.

melody C. 
Clasificación:
3.0

Truck Rental Reservation # 25848039 3rd time renting at this location (Commercial Ave), this last time was not great. Apparently they switched over to no staff at check-in/check out. Never communicated this when I made reservation. I had U-Haul corporate help me on the phone to check truck out with padlock code to gain key access in back of truck. Very helpful. When I went to return truck at 10:10 AM (it was due back at 10:30 AM), again no staff, so i just reversed the process how I picked it up (left key in back and locked truck with same padlock). I called U-Haul corporate at 10:15 AM to tell them how I returned it. Manager at this location still charged me an "After Hours Service Fee" of $20 for some reason. Wasn't expecting that. Not sure why they did it. I returned truck on time and told U-Haul by phone what I did. Not sure what I could do as no staff was there to help me check it in. Maybe cameras show me on the lot in my designated time? That's the only knock I had on this rental.

Robert W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jonathan F. 
Clasificación:
5.0

The online only option is a real pain in the neck.. I know there are no people due to Covid, but would be nice to get back to the old way of doing business.

Bart H. 
Clasificación:
3.0

I closed out both storage facilities online on 11/29, however you are still trying to bill me. Now, online one unit has been closed out and the other storage facility is showing past due even though i moved out both facilities on the same date. I have called and spoke to a rep....a rep has called me and said it would be resolved. It still is not resolved.

Tracey A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY W.  |  Overall Experience 
Clasificación:
5.0

When returning the ride share the lockbox code displays for like 2 seconds and goes away. Which is not enough time to see it and use it. Very frustrating!!

Suzanne T. 
Clasificación:
1.0

The experience was the worst I EVER had as I arrived and the truck was not there. The customer service rep called the person who still had the truck a “douche” for not bringing the truck back on time and had an attitude me staying it's not his fault and there was nothing he could do about it. It was getting dark and the Justin then stated, It will be fine…. Despite me having to wait for a reservation that had not arrived and there being no alternatives. When the truck returned I was not given any documentation nor was the truck properly inspected. I have no indication of mileage or gas in writing. He then went on to say the location was closing when I asked for the corporate number to report this incident. I will NEVER use a Uhaul or store she facility again. I always paid my payments on time and should not be inconvenienced nor treated as if my frustration or time is not valid when I'm the one spending the money.

SHANEA C. 
Clasificación:
3.0

The storm drain above my unit was broken. Causing water to leak into the main door. There was no damage, but a lot of mud on my items stored.

Lisa I.  |  Overall Experience 
Clasificación:
5.0

Friendly and helpful staff. If I'm ever in need of storage again I will definitely come back here.

Crystal L.  |  Overall Experience 
Clasificación:
2.0

The employee Brandon that works at the location I picked the uhaul up is probably the worst person I have ever encountered in customer service. I would really rethink that guy ever communicating with customers. He is very unprofessional and should be an embarrassment to uhaul. He called me to ask me if I could return tne uhaul at 5 when my reservation wasn't until 6:30 even though I picked it up at 7. He said he gets off at 5 and isn't going to stay until 6:30 so he can see if it needs to be cleaned. Then he was really rude when I asked for the reservation to be extended and told me I would have to pay $50 if I didn't have the truck back my 6:30 Saturday. I asked why I can't t extend the reservation especially since that is an option. He said the truck needs to go to someone else and if not they get a $50 guarantee and he wasn't going to pay it so I was. I asked for a manager and he told me to call the 800 number. I called and explained what was going on. I have vlicemail of him saying he gets off at 5 and needs me to return the truck early. The first lady was nice and said I shouldn't have to pay $50 if I want to extend. She transferred me to the regional office location and that lady was just as rude as Brandon as. She said I should be charged the $50, never apologized for Brandon's behavior and followed suite with it. She even told me I would be charged an additional day but had to bring it back by 6:30am. I asked why 6:30 am if I'm paying for another day shouldn't it be 6:30pm when I originally picked it up. She hung up on me. I've never rented a uhaul for more than a day and this is my second time ever renting. I can assure you I will never do it again after the treatment I received. I don't know how you stay in business if that who you have representing you. I even got a call from uhaul which I have the voicemail and the guy told me to leave the key in the front seat with the door unlocked. This morning I get a call from Brandon asking where the key is. I told him where I was told to leave it and he said whoever that person is is incompetent and all I wanted to know is if the key is the truck and hung up. If I could formally complain on him I would but when I tried nothing was even said nor did anyone apologize. They stuck with the same attitude

Ashley K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN A. 
Clasificación:
1.0

I was ready to move my 2 bedroom into my storage unit on 11/11 just to find out the lady who assigned my unit #136 has already been assigned to someone else. Therefore, I was unable to move my things in. I called customer care and spoke with 2 reps and they both told me there was nothing they could do. I stood in the rain for over an hour trying to figure out what to do at 8pm. I was highly upset and livid! i will NEVER use uhaul again in my life nor recommend you guys! The worst experience in my life. Because the staff wasn't careful when assigning my unit what caused a huge inconvenience for me financially because I had to find another storage place fast and had to pay them $169 that I didn't have a that moment. I'm highly upset and I want this issue resolved!

Tanea T.  |  First Impressions 
Clasificación:
4.0

Justin was knowledgable and very helpful. Got me in and out quickly with what I needed. Great experience!

ROBERT B. 
Clasificación:
5.0

Gracias

JANICE E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

Service rep was very helpful, quick and friendly.

Donald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STANLEY H. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD L. 
Clasificación:
2.0

Truck made a knocking sound when steering and vibrated a lot. Inside of truck was very dirty and could not really see out of windshield (Cleaned windshield myself).

SHANE H. 
Clasificación:
5.0

We encountered an issue because apparently the oil had been changed prior to our rental. We encountered 3 different oil spills and had to have Uhaul support come out and find the oil filter had never been tightened and subsequently all the oil drained. I was fortunate to identify the issue and call roadside support who fixed the oil filter and filled oil and tested. I lost a whole day because of this.

THOMAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN V. 
Clasificación:
5.0

Nada

KIZZY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anna Marie M.  |  First Impressions 
Clasificación:
5.0

The young man that worked at this location was amazing. He went above and beyond to make sure I had what I needed. The name on the contract says Justin Corbett. I just wanted you to know that he is a great representative for your company.

TERUKO W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN O. 
Clasificación:
4.0

UHaul on line edits to a reservation were complicated and did not work for my reservation.

Andrew J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gordon J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONATA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
5.0

The Associate that assisted me was very kind and and knowlegeable.

SONYA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Unique T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LORENZO C.  |  First Impressions 
Clasificación:
5.0

Justin was very helpful and friendly. He took extra time to assist with my rental needs.

RANDY P. 
Clasificación:
5.0

Attendant extremely helpful and friendly.

JEFFREY H. 
Clasificación:
2.0

Pre-Reserved dolly and blankets were unavailable. Staff could not have cared less. Computers were down so the reservation could not be altered. Took over 30min just to pick up the truck.

STEFAN R. 
Clasificación:
3.0

You need another employee and more vehicles at this location.One person do not have the time and energy to help the flow of the the customers.

Erline M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
4.0

The gentleman that helped me was the only person working at this location. He was very busy, juggling many tasks and helping multiple customers. He was calm, friendly, polite and because of this man, if I need a Uhaul, I will come back to this location. I hope you are able to hire extra help soon.

Daniel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina G. 
Clasificación:
5.0

Jorge was excellent!!

Alexis J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
1.0

The customer service and meeting expectations. I opted for the 24/7 service to pick up at 7:30 and when I tried to pick up I was told it wasn't available until 9:00. I came back to pick up and they didn't have any of the equipment I bought. There still hasn't been a refund even though that has been promised. It was slow, it was stressful, and it was just horrible.

WILLIAM C. 
Clasificación:
1.0

I was given a Uhaul that was on EMPTY. On top of that your location prioritizes phone calls over in person customers. I was literally given the option of a van that needed gas or one that needed air in the tires. Completely unacceptable I made this reservation well in advance and the equipment should have been ready for me.

JAMIE H. 
Clasificación:
4.0

The team member at the location was great and helpful. My issue is the cost of the rental. The 19.95 rental is misleading to consumers. My rental for very few miles and 1 day (local use) was almost $60.00.

JASON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAYLIE B. 
Clasificación:
1.0

Worst customer service I've ever dealt with. The guy working wouldn't even open the gate for me to return the truck. Go somewhere else for your business.

donovan M. 
Clasificación:
2.0

I reserved a unit, yet when I got there no units of its size or similar were available, even though the site specifically stated there was. There was no lock in the unit as there was supposed to be.

Christopher B.  |  First Impressions 
Clasificación:
1.0

I filled up 10.00 of gas before turning on the truck and they charged me an additional 10.00 , that's 20.00 in gas to drive 70 miles, that's not right!

Danielle M. 
Clasificación:
4.0

El cliente no dejó un comentario.

robert B. 
Clasificación:
5.0

Interior needed work. Driver side visor broken and hanging diagnol. Wipers needed changing

THERESA V. 
Clasificación:
5.0

Customer service representative was outstanding—many thanks for his helpfulness and friendliness!

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAX G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STANLEY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTIN G. 
Clasificación:
5.0

Uhaul rep who handled transaction did an awesome job

DENNIS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARISOL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

YOLANDA J. 
Clasificación:
4.0

Tell customers where to park the truck when it is returned. The signs are misleading.

MELISSA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaylie B. 
Clasificación:
5.0

The staff on Commercial Ave was very friendly and professional they made sure i had everything i needed for my move and for my storage thank you

Sylvia W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANELL H. 
Clasificación:
5.0

Excellent customer service!

BRADLEY H. 
Clasificación:
1.0

I know pest control may be a great challenge but this is the first time where I have seen a number of insects including spiders, roaches and ants all on one visit. In fact this is the first time that I have used uhaul services and have witness a lot of pests in the truck and in the store unit

JOSHUA A.  |  Overall Experience 
Clasificación:
5.0

Excellent Facility that I always come back to.

Julias F.  |  First Impressions 
Clasificación:
4.0

The only problem we had was with bugs getting into our units. That was not a pleasant experience, other than that, everyone and everything was great! Thank you so much for your help. Jennifer MacCune

JENNIFER M.  |  Overall Experience 
Clasificación:
5.0

Grace was incredibly helpful!!! We reserved a unit online but never got any more information about how to move in online. Arrived at 7:30pm after driving from Savannah .. hot and tired and ready to finish our journey. We first called the emergency # posted but it was to a former employee. However she gave us Graces # to call. We did and she did everything necessary to get us into the unit that night. We were incredibly grateful. The morning manager was very kind and helpful as well when we came back to do a few more things - unfortunately I didn't get his name. Great staff at this location !!

Jamie A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Francesca B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERLINE M. 
Clasificación:
5.0

The staff was courteous, helpful and efficient.

GEORGE F. 
Clasificación:
4.0

El cliente no dejó un comentario.

OMARID R. 
Clasificación:
5.0

Staff was GREAT. Smooth process and friendly help. The truck however was very old (over 96k miles) and was a little scary to drive locally, engine blew hot on my right lower leg, to the point of discomfort and pain.

TONIA Z. 
Clasificación:
5.0

I always use this location, and will continue to do so. The people are nice and easy to work with.

Monica B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Crystal J. 
Clasificación:
3.0

have more staff, have the remote check in process go more smoothly so there aren't long lines to talk to the one staff member, have more reasonable rates. I really wouldn't rent from uhaul if there were any other options but for my move there weren't.

Byron R. 
Clasificación:
5.0

Keep your staff happy so they will keep doing a great job.

ARLENE R. 
Clasificación:
5.0

DAMMM GREAT CUSTOMER SERVICE.. Both Office. TAMPA Florida RALEIGH North Carolina/… that is a great customer service.

Alexander M.  |  First Impressions 
Clasificación:
5.0

THE BEST … EXELENT CUSTOMER SERVICE>>>>> MANAGER WAS SO DAMMMM AMAZING

Ruth M. 
Clasificación:
5.0

Nothing at this time. Vehicle was ready, check -in and return was quick and efficient. ¡Gracias!

Kevin K. 
Clasificación:
5.0

Friendly

JERRY W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY F. 
Clasificación:
2.0

El cliente no dejó un comentario.

AUSTIN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CRISTINA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie Ann S. 
Clasificación:
1.0

El cliente no dejó un comentario.

VINCENT B. 
Clasificación:
5.0

You need more pickup trucks to rent.

Stan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan O. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURENCE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Don D. 
Clasificación:
2.0

I thought an "in town" pickup meant I could drop it off anywhere in town. That is a confusing name, it should be called "same location" or something. I was not told that it had to come back to the same location even though I said I would be driving far away. At drop off, Android app didn't work. I could not upload a picture. Seems to be a well known issue, that is a serious problem. Luckily my wife was there with her iPhone, otherwise I guess I would have locked the keys in the van and hoped for the best. I was on hold with customer service for 30 minutes before giving up and realized I could use my wife's phone.

Timothy B. 
Clasificación:
1.0

Fuel levels were misreported by U-Haul personnel on both ends. Due to this misrepresentation, I was overcharged by $75. The employee at the dropoff location did not allow me the opportunity to sign and verify that THEIR reported fuel level matched the ACTUAL fuel level in the truck. Overall I am very disappointed with the experience and cannot recommend that anyone rent from either of these U-Haul locations.

JEFFREYDAVID N. 
Clasificación:
3.0

The gentleman at the counter was extremely disconnected and uninterested in speaking with me or assisting. Although it was relatively easy, the service support was rude and preoccupied with his phone (not his UHAUL phone)

ALLISON R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan B. 
Clasificación:
1.0

I wasn't aware there was a $20 charge for dropping off after hours. The fuel tank took 6 gallons to refill and I only drove 36 miles. The cost to value will have me shopping at Enterprise, Lowe's or Home Depot for one of their vans in the future.

JOSHUA A. 
Clasificación:
4.0

The person who helped me was very nice. I really appreciate her working with me.

Gerald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SELENA S. 
Clasificación:
5.0

Pickup and drop off were easy. The truck was clean and in good condition.

AYDIN K. 
Clasificación:
5.0

Customer service by the local rep was amazing

LIOR H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

Front end of the truck was trashed. Tire rod ends or whatever. 165K on the rig. Time to repair or retire it.

Jerry D. 
Clasificación:
4.0

The gentleman behind the counter was very professional cheery and helpful. When I had to extend my return time, the customer service lady on the phone was cry helpful as well.

LAURENCE V. 
Clasificación:
5.0

Friendly and easy !

JACOB G. 
Clasificación:
4.0

Truck cargo area was not swept out. Lots of leaves and gravel had to be swept out prior to loading. Had more options for truck size.

Robert C. 
Clasificación:
3.0

No semi access

Joseph A.  |  Overall Experience 
Clasificación:
5.0

Got my storage unit last minute but the staff was helpful and informative ! I knew my stuff was safe and secured.

Cassandra V.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Brittney V.  |  First Impressions 
Clasificación:
5.0

The staff made my experience awesome. They were friendly, helpful, and fast!

Jonae R.  |  First Impressions 
Clasificación:
5.0

The agent was nice and the manager was outstanding. Great experience!

BELENDABRIDGERS D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA Y.  |  Overall Experience 
Clasificación:
3.0

I was originally assigned the wrong unit - much smaller than what I had reserved. The employee working quickly fixed the problem.

Ashley B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

TIA E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah K.  |  First Impressions 
Clasificación:
5.0

Grace was phenomenal!! Definitely needs a raise! Was very professional and helpful and extremely patient. I Would recommend this facility bc of Grace, herself.

JENNIFER M.  |  First Impressions 
Clasificación:
2.0

I signed in ahead of time so I could get the free lock for the unit. The lock was not placed in the unit as I had been told. I went to the office to talk to them about it, and there was only one person working the desk with at least three or four customers waiting. I did not have time to wait, so I left, and had to leave the unit unlocked overnight until I could get my own lock. This office is severely understaffed and the free lock was not provided.

Virginia C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

STANLEY K.  |  Overall Experience 
Clasificación:
4.0

The storage unit was not clean (dry leaves from last fall inside the unit).

Ian W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

scott s.  |  First Impressions 
Clasificación:
5.0

I would recommend this location because of convenience, tons of moving supplies , staff and inventory.

GARY K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandy C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD F.  |  Overall Experience 
Clasificación:
4.0

This is our first time using a storage facility so I don't have anything to compare it to. We needed the storage facility for just over a year. We did not have the need to go there during the year so our experience with staff and the other aspects asked in the survey above were very limited. What I can say is that it was very convenient to our home and it was very convenient that they have trucks to rent there for when you need to move belongings in or out.

Andrew M.  |  Overall Experience 
Clasificación:
5.0

Workers went above and beyond to help me

KAREN T.  |  Overall Experience 
Clasificación:
4.0

Facility is tight to move around in with a truck and trailer, or large moving truck.

MIKE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ira D.  |  Overall Experience 
Clasificación:
5.0

The staff here is always pleasant, insightful and very informative. Great experience. Thank you

Kris F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne D.  |  Overall Experience 
Clasificación:
5.0

Ms. Mims provided me EXCELLENT customer service and went above and beyond to make sure ALL of my moving needs were met and that my transition went smoothly. I will be recommending this storage & U-Haul facility to my friends and colleagues. I would like to also add that the staff assisted me without any complaints even though the golf cart was broken and they had to walk and service EVERYONE by foot. I am a manager for a Fortune 500 company and I think it is a shame this company has yet to fix the broken golf cart or provide a new one for their staff. I will be investigating who owns this particular location so that I can let them know my thoughts as well. It's IMPORTANT to value and treat your employees well, especially when they are providing excellence and representing the company to and with the highest of standards. Moving forward I hope this matter will be addressed swiftly. Thank you, Jaquita Harvey jaquita.harvey7@gmail.com 346-240-5432

Jaquita H.  |  First Impressions 
Clasificación:
5.0

Devern was great!!!

Mark B.  |  First Impressions 
Clasificación:
2.0

I have my stuff in this facility for one year and a half , the access was always easy but all my stuff was covered in a thick layer of dust and mice poo. It seemed like there were a construction right above my unit. I had to throw away my couch, chair, wash three times my clothes and super clean the rest of my other furniture. Also, the stuff weren't friendly and neither helpful. Bad experience in this facility.

Alexy M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven K.  |  First Impressions 
Clasificación:
5.0

My experience with the service representative at the facility was excellent. He was courteous efficient and professional.

Deborah E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barnell M.  |  Overall Experience 
Clasificación:
4.0

I would have given y’all and excellent but my refund wasn’t returned yet!!

Nikkia W.  |  Overall Experience 
Clasificación:
5.0

thank you for always being there to assist us!

Lorraine W.  |  Overall Experience 
Clasificación:
5.0

I didn’t have to feel like my stuff was gonna be stolen, professional group of workers at this location, nothing got wet, nothing got moldy, very good experience here thank you!

Seth R.  |  Overall Experience 
Clasificación:
3.0

Hard to fit a 26 foot truck in the isles

Tracie R.  |  Overall Experience 
Clasificación:
3.0

We returned the truck and put the key in the box but original keys were lost during moving

rebecca t.  |  First Impressions 
Clasificación:
2.0

First of all my belongings got wet while they were in the storage unit and the customer service person told me I should have gotten the insurance. Secondly I keep getting these emails saying I owe money when I was supposed to get a free month of storage with a truck rental. My things were only in there two weeks, I rented truck both times and they still send me an invoice 30 days later saying I owe a late fee. This place is terrible no one seems to be running the show properly. I will never use this place again and can someone please look into my account to make sure they aren't reporting me to a credit agency for owing money. I don't owe any money

JEREMY C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sade B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Kerry C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katelyn T.  |  Overall Experience 
Clasificación:
5.0

Staff were very friendly and welcoming. They accommodated my needs throughout my visit.

Katelyn T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Ann M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ALEXANDER B.  |  Overall Experience 
Clasificación:
1.0

Dirty, mice droppings everywhere, poor lighting, poor service, would not let my moving truck in to pick Items Pricing on website said I owed nothing then I got hit with a late charge.

Barry T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jack M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

barry w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret D.  |  First Impressions 
Clasificación:
5.0

Much appreciated customer service

Lisa L.  |  First Impressions 
Clasificación:
4.0

Overall it was a good facility to meet my needs. The only issue I ever really had was that the access hours were changed away from the 24 hours a day we originally had, and couldn't get in one night

DAN F.  |  Overall Experience 
Clasificación:
3.0

My out date was actually 11/22 /19 !!!!

Stephania T.  |  Overall Experience 
Clasificación:
5.0

Great Business

Judy L.  |  Overall Experience 
Clasificación:
5.0

Friendly, fair, clean facility

GARY B.  |  First Impressions 
Clasificación:
5.0

The young man who helped us was very friendly, quick and knowledgeable. The storage unit was clean.

Elisa M.  |  First Impressions 
Clasificación:
2.0

Roaches rats spiders in and around my unit. I had to spend my money on traps and pesticides before removing my items!!! Horrible!!! Uhaul needs PROFESSIONAL PEST SERVICE!!! Not JUST A CAN OF RAID!!!!

Gary R.  |  Overall Experience 
Clasificación:
5.0

the people were friendly and very helpful they were able to make a very hectic day into an pleasant one

Sandra S.  |  Overall Experience 
Clasificación:
2.0

practice of doing a 4 day check out is so unfair. I was done with trip in 1 day. drove less miles. shouldn't have to pay the amount and it is cheating me out of money! I expect a more realistic bill!

Jeff S.  |  Overall Experience 
Clasificación:
5.0

We received an Excellent customer service. We had a reservation for a small storage unit but it was too small for all the things we had so the guy helped us immediately. He was very kind and accurate.

Alexy M.  |  First Impressions 
Clasificación:
5.0

worked for us

RUTH S.  |  Overall Experience 
Clasificación:
1.0

I got a storage unit, and they opened up the wrong one initially, and when they opened it it 100 roaches ran out all over that people stuff , so he opened another and more bugs. JUST NASTY !

tony T.  |  First Impressions 
Clasificación:
3.0

Adam was excellent. Uhaul is a nightmare.

kelley w.  |  First Impressions 
Clasificación:
2.0

they changed the doors but left a gap. Told me they'd install a spacer and didn't. Water damaged my box of old military and ruined them. All my belongings covered in pollen.

RONALD W.  |  Overall Experience 
Clasificación:
5.0

very friendly and helpful staff

Joao M.  |  Overall Experience 
Clasificación:
5.0

Great service

Cory S.  |  Overall Experience 
Clasificación:
5.0

Great service!!!!

Cory S.  |  First Impressions 
Clasificación:
5.0

Mr. Ken was awesome to work with. I had a few issues with my unit and Mr. Ken I feel was very understanding and very attentive to my concerns and addressing my needs. I am grateful for His service!!

TIONA W.  |  Overall Experience 
Clasificación:
5.0

Fast and easy booking

Carlotta K.  |  Overall Experience 
Clasificación:
5.0

They really went the extra mile and met my needs on an efficient and speedy basis. Ann

ann l.  |  First Impressions 
Clasificación:
5.0

Best experience

GLEB S.  |  Overall Experience 
Clasificación:
5.0

Ken Emerson always has great customer service.

BARRY W.  |  Overall Experience 
Clasificación:
5.0

Very happy

Craig M.  |  Overall Experience 
Clasificación:
4.0

Outstanding seevice

barry w.  |  First Impressions 
Clasificación:
5.0

Excellent courtesy service

Brian M.  |  Overall Experience 
Clasificación:
4.0

Another successful U-Haul moving memory.

James A. F. | Reservación
Clasificación:
4.0

Professional and polite staff

Ann S.  |  Overall Experience 
Clasificación:
5.0

Great experience!

TATSIANA Z.  |  Overall Experience 
Clasificación:
5.0

Very friendly

ANDREW S.  |  Overall Experience 
Clasificación:
5.0

It was a pleasure doing business with your location

Shantella W. | Reservación
Clasificación:
5.0

Nice storage area, all my stuff fitted in.

Carlotta K. | Reservación
Clasificación:
5.0

The manager and staff were always super nice and helpful.

Howard M.  |  Overall Experience 
Clasificación:
5.0

Outstanding customer service!

Angela M.  |  Overall Experience 
Clasificación:
4.0

Professional and friendly. Would use again.

Ann S. | Reservación
Clasificación:
3.0

feedback

Shea K.  |  Overall Experience 
Clasificación:
3.0

The service experience couldn't have been better. However I've waited too long multiple times to get in and out of the facilities due to traffic and moving trucks being in the way of the gate.

JAMES F.  |  Overall Experience 
Clasificación:
4.0

It was quick and easy to be able to get a storage unit

Jennifer G.  |  Overall Experience 
Clasificación:
5.0

The young lady that work here at this site went way beyond the call of duty to make everyone feel comfortable and at ease,she was very knowledgeable of her job.Everyone left with a smile including me.

Melanie N.  |  Overall Experience 
Clasificación:
4.0

Ken and Adam always made me feel safe & welcome at all my visits. They should be commended for their outstanding customer service approach.

Mary H.  |  Overall Experience 
Clasificación:
5.0

great

Marilyn H.  |  Overall Experience 
Clasificación:
2.0

Very hard to get out of. The rows are very narrow so you may be stuck if someone else has a truck for their unit. Even with the door locked, pollen, dust, and more were spread out throughout the unit.

CHRISTOPHER VINC W.  |  Overall Experience 
Clasificación:
5.0

Ken was so helpful and helped make a difficult move go smoothly.

Denise H.  |  Overall Experience 
Clasificación:
5.0

My family and I are always happy with the service we receive at Uhaul. The staff are friendly, helpful, and professional.

David L.  |  Overall Experience 
Clasificación:
3.0

Conveniently located for our Office. However, price was higher than most. This was one of the reasons when had to close them. Too Costly!

JASMEEN P.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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