Comentarios de los clientes para U-Haul Moving & Storage at College Dr

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at College Dr

Clasificación general:

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floyd H.
Clasificación:

Everyone was excellent thank you

Harry S.
Clasificación:

Very professional and helpful personnel.

Gerardo S.
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El cliente no dejó un comentario.

Clifford M.
Clasificación:

Nothing. Our experience could not have been quicker, easier and friendlier

John J. | Overall Experience |
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Thank 4 the help

Chrissy J.
Clasificación:

PLEASE CONTACT FOR LEGAL DEPARTMENT REQUEST

BARRY JOSEPH L.
Clasificación:

Didn't go into the facility because there was no need to. That was actually rather pleasant. Suggestion: We were allotted three days to keep the truck and a few more miles than we actually went. I would suggest to attract customers that you consider some kind of credit for us having returned the truck early giving you the ability to put it back in service for another rental sooner, for us having left the truck a little fuller than it was when we picked it up, and for us not having gone as many miles as you estimated we would.

NICANORA V G.
Clasificación:

Keep up the good work.

JAMES H.
Clasificación:

The facility is great. The Silvas are great. My truck has an exhaust manifold leak, and warped front brake rotors. Otherwise, it was good. The staff there is always helpful.

james h. | Overall Experience |
Clasificación:

My first time renting a storage space.

Gary B.
Clasificación:

Your website is unfriendly, to say the least. For instance, if a customer wants to rent a specific sized trailer to be picked up on a future date, the site will not provide the nearest pick-up location if that location doesn't have that sized trailer in their yard on the date of order. The work around is to call your nearest location and make arrangements. That's what I did and on the actual day of pick-up, they had two trailers of the size I wanted in their yard. Secondly, your site will not allow customers to return a rented trailer to their nearest franchised dealer, opting instead to provide customers with your preferred return choices, most of which are U-Haul owned sites, even thought they may be much further away. For instance, we have a franchised dealer (Woodchuck's) right here in Boulder City NV, but your website doesn't list this business as a return choice. Instead, your site directed me to a U-Haul owned site in Henderson NV which was a much further distance away.

Robert W.
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El cliente no dejó un comentario.

RODNEY K.
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El cliente no dejó un comentario.

Laura K.
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El cliente no dejó un comentario.

rod K.
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El cliente no dejó un comentario.

Vincent M. | Overall Experience |
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El cliente no dejó un comentario.

LYNETTA GAIL S.
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El cliente no dejó un comentario.

sandy l. | First Impressions |
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El cliente no dejó un comentario.

Jose A.
Clasificación:

I scheduled to have the u-box delivered at my Reno address on Oct 20. I called on Oct 19 and was told it has not yet arrived. Follow-up calls made on Oct 20 and was advised the box was arriving later that day. The box was delivered on the morning of Oct 21 and was promptly picked up the following day. I was given a claim number for the one day late delivery.

SAM DARREL J. | Overall Experience |
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The staff was phenomenal. I couldn’t be more pleased with the service thank you..

ERNEST FRANKLIN B.
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El cliente no dejó un comentario.

Stephen M.
Clasificación:

Fix u haul app otherwise a 5 star review

jack A.
Clasificación:

Nothing totally satisfied

Timothy F.
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El cliente no dejó un comentario.

RACHAEL S.
Clasificación:

First time, excellent service, clean and friendly.

Keisha G.
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El cliente no dejó un comentario.

richard G.
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El cliente no dejó un comentario.

ENRIQUE DANIEL E.
Clasificación:

Horrible experience. Made the reservation ahead of time and didn't have my rental ready nor in the location I made reservation at. This happened twice within a month. Employees and management seem not to give a shit about people equating more time and adding mileage to go and pick up in the other side of town and still charge you the extra miles. Tried to talk to manager he seemed like I was inconveniencing him and his “time”. I might have to consider to find other rental company to use from now on. Will have to let friends and family know about this horrible experience. If you look at your review online it's not just myself that they have done this to. Keep a close eye on the people you have working at your locations. Uhaul is not a bad company it's most likely bad management and team under there supervision.

DEBRA ANN Z.
Clasificación:

The two girls in the office we're amazing and very helpful. I've been coming to this location forever and prefer coming here.

Katelyn L.
Clasificación:

N/A

MARGO MARIA Y.
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El cliente no dejó un comentario.

MICHAEL B.
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El cliente no dejó un comentario.

ASHLEY P.
Clasificación:

Their computers kept crashing and glitching so dealing with my reservation took forever. Then on top of that Uhaul canceled my reservation and didn't notify me

Michael O.
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El cliente no dejó un comentario.

JOHN P.
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El cliente no dejó un comentario.

JUAN ANTONIO B.
Clasificación:

The person who hook the trailer was very good doing his job .........the young guy who disconnect the trailer pull the connector with out any care to the wires in my truck....... plus the people who answer phones in the volunteer location in henderson have no clue about her job and place the reservation of the trailer in the wrong time and and wrong phone number when we call again after she say that she suppose to send a text with the confirmation and didn't do it ....... we just find out that she place the wrong time and the wrong phone number in the reservation and I have to travel a long distance to get a trailer in this other location ......... because her mistake !........ so im not happy with who ever answer phones and make reservations in the volunteer location in Henderson !

Sherry M.
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Absolutely nothing. Quick and easy process from start to finish. Super friendly and helpful employees.

Ashanti S.
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I love this company always great customer service and I was late Scheduling my appointment and they're a great help thanks guys

ROSE ESTHER S.
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El cliente no dejó un comentario.

Cecilia R.
Clasificación:

Equipment was clean and running good, until we were on our way back, when starting making a sputtering noise, and it was shaking, definitely scared us. We thought we were not going to make it back to the storage, thank God we were just around the corner when that happened. The guys who received the truck were really nice and I was glad to have made it. I understand that this things can happen, overall I had a good experience. Everyone was helpful and I will definitely come back to this location in the future.

DAVID KARL B.
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I turned my truck in after hours. An email was sent for the receipt with it attached today. . I cannot open it to view as I do not have an app that I know can open up the .ping file.

EDWARD ANTHONY J.
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El cliente no dejó un comentario.

ALICIA MARIE S.
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El cliente no dejó un comentario.

Keith O.
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El cliente no dejó un comentario.

GARY LEE G.
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The u-haul website is a useless joke since it allows you to reserve equipment at locations that don't have it, and never had it, for example trailers. What good is booking online if what you reserve isn't available?

Robert S.
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El cliente no dejó un comentario.

ROBERT D.
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El cliente no dejó un comentario.

MARK JEROME K.
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El cliente no dejó un comentario.

Erica P.
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El cliente no dejó un comentario.

BRENT K. | First Impressions |
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Very clean facility.

Kathi R.
Clasificación:

Nothing really, just have enough customer satisfaction people to handle all the incoming calls!

JAMES M.
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El cliente no dejó un comentario.

RICHARD TERRANCE W.
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El cliente no dejó un comentario.

WILLIAM LEONARD W.
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El cliente no dejó un comentario.

John H.
Clasificación:

Excellent customer service and very polite

Hector P.
Clasificación:

Poor costumer service

Michael B.
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El cliente no dejó un comentario.

Jackie C. | Overall Experience |
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El cliente no dejó un comentario.

FRANK ERNEST F.
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El cliente no dejó un comentario.

Crystal B.
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Everyone at this location was friendly and helpful

Brian H.
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There was an issue with the gas gauge and the manager helped me out. Much appreciated. Thanks

KALI C.
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Jaeydon is a very good employee. Was articulate & honest super professional. Perfect person for management.

Walter K.
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El cliente no dejó un comentario.

Robert D.
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El cliente no dejó un comentario.

ANNIE LAURIE D.
Clasificación:

I would have rented a storage unit there but I did not because they would not give me a free truck for the move in to the unit like other storage companies.

ORA JANE R.
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El cliente no dejó un comentario.

CHAD EVAN C.
Clasificación:

Efficient and easy- will do business here again.

MICHAEL WAYNE W.
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El cliente no dejó un comentario.

BOBBY D. | First Impressions |
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Thank you for your help and being generous and helpful your staff and management team has been very grateful thank you again

MAURICE JOSEPH S.
Clasificación:

I hit my head at least 15 times on the trailer overhead. I can not afford to lose any more hair. please pad the ceilings of the trailers

Raynald O. | Overall Experience |
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Awesome service, professionals peoples. Deb she’s my preferred. Raynald Ostiguy

james h. | First Impressions |
Clasificación:

Courtesy of staff. Tattooed, smart alecks.

LEONEL SAMUEL G.
Clasificación:

Had a horrible experience with how my contract was handled. From getting charged $400 plus multiple times to having the owner Mike show up at my home demanding keys to truck or he was gonna call the cops. They didn't have the facts together or didn't take the time to research first. I had called and gave another credit card to add to file but nobody there checked. Also I accidentally looked keys in truck and took them 6 hours to come help me and showed up wanting to tow truck due to charge of $400 plus was declined, but little did they know it was charged twice. They would have known that if researched. I was told that if I kept truck for 30 days it would be better rate for me with miles included. Should have only been $1180 but was was charged $1500 plus. Horrible horrible experience. Will never go back

RONALD CARL H.
Clasificación:

Great customer service. I needed to swap types of trailers at the last minute and everyone was very helpful!

HENRIETTA CRANE S.
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El cliente no dejó un comentario.

Wattanie E. | First Impressions |
Clasificación:

So far so good.

JEFFRY MARK THOM S.
Clasificación:

Great staff to do business with

Joseph G.
Clasificación:

Internet was not working at this location. Had to complete the transaction little by little. The after hours check in and drop off was not available at the location indicated, verbal drop off and vehicle securement by the customer service rep were incorrect.

Mark B.
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El cliente no dejó un comentario.

Maria M.
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El cliente no dejó un comentario.

Evan L.
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Great customer service by the entire team. Only location open on Sunday.

Clinton K.
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El cliente no dejó un comentario.

Jason M.
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Long wait, no one greeted us. They kept us waiting and seemed irritated to help us. Definitely more interested in turning over vehicles than offering good customer service. Easy parking and good location though.

ROLANDO L.
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Customer service be polite don't just want to get a customer money kick-off customer out the place

William D.
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El cliente no dejó un comentario.

ROBERT WILLIAM S.
Clasificación:

What an amazing experience! My head is still spinning. I walked in on Thursday to get a van for Saturday and Jade handled the reservation in just a few minutes. On Saturday, Marisol had the van ready to go and I was on my way quickly. The service was so quick and efficient that I can only give this rating: 🤓👍👍⭐⭐⭐⭐⭐

Diana H.
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El cliente no dejó un comentario.

Dominick I.
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El cliente no dejó un comentario.

Letha D. | Overall Experience |
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El cliente no dejó un comentario.

Peter I.
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They unhitched the auto-transport for me . easy peasy !!

JAMES BERNARD G.
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El cliente no dejó un comentario.

RAEGENE J.
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Stood in line for 30 minutes, while agent argued with a previous (5 years ago) customer. Made me late meeting movers. Tank was not full of gas.

ALAN ROBERT E.
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El cliente no dejó un comentario.

Jason B.
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I think there should be a hourly rate for some equipment like I rented a trailer only needed it for a couple hours and had to pay for a full day

Anna K.
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El cliente no dejó un comentario.

Stacy O.
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El cliente no dejó un comentario.

FREDERICK EUGENE W.
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El cliente no dejó un comentario.

William W.
Clasificación:

N/A

Brian S.
Clasificación:

El cliente no dejó un comentario.

MARCELLA SUE H.
Clasificación:

I would never recommend return at the location designated. Tack and feed off of the highway in Kaufman. Return was a disaster and employees were very RUDE! The location tried to charge me for an extra day when they had no employees at the location to lock up the trailer. I will never set foot near this location again!!!!!!!!

Hector C.
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El cliente no dejó un comentario.

Jeffery W.
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El cliente no dejó un comentario.

ROSE MARIE H.
Clasificación:

I didn't received a credit on my account.

Pamela O.
Clasificación:

No issues with this pickup location. We have done a lot of business with them

STEVEN NELSON W.
Clasificación:

All good

Marvin S.
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El cliente no dejó un comentario.

DENNIS F.
Clasificación:

Staff was quick and professional in and out in no time.

Mike S.
Clasificación:

Horrible

Craig C.
Clasificación:

El cliente no dejó un comentario.

JESSE D.
Clasificación:

El cliente no dejó un comentario.

Kathie W.
Clasificación:

We went to great pains to set this ubox to be delivered on time. This was my handicapped sisters belongings including handicap aids that she needed when she arrived. We were assured it would be delivered by 10/3/20. While they told us we needed to have it loaded by the 15th of september (as i remember) it sat in nevada for almost 10 days before being shipped to its destination in Minnesota. Once it finally arrived at the local uhaul on the 6th we were told they couldn't bring it out until the 8th. So in the end it was 5 days late as we were assured/guaranteed it would be delivered by the 3rd! This caused us a great inconvenience and scrambling to figure out what to do While we were in limbo for 5 days not knowing when it would arrive. Additionally this was a great hardship for my handi-capped sister. Uhaul needs step up to the plate to make this right! And i would recommend they stop making guarantees if they cant deliver on promises! Customer action file case # 2886529

Autumn P.
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El cliente no dejó un comentario.

Chevette H. | Overall Experience |
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MIke, Emily, Marisol and the Entire are AWESOME. Every visit every time.

Laura E. | Overall Experience |
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Manager (Mike) went above and beyond to assist me.

Neal M. | Overall Experience |
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Manager Mike runs a great establishment and goes above a beyond to satisfy his customers Thank you, Mike

TOM M. | First Impressions |
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Staff has always been friendly and helpful over the years

Alexandria W. | First Impressions |
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El cliente no dejó un comentario.

John C. | Overall Experience |
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Excellent : you’re doing good, thanks ..

Mark B. | Overall Experience |
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We stored our camper at the facility. Absolutely filthy. Looks like a junkyard.

amy w. | Overall Experience |
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El cliente no dejó un comentario.

Peter L. | Overall Experience |
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They need help all around there not happy with them at all!!!

Tom C. | Overall Experience |
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El cliente no dejó un comentario.

Sharifa W. | Overall Experience |
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They lose payments they as a whole have the worst customer service down to the Regional Manager. Never again will I use Uhaul services

JONATHAN F. | Overall Experience |
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El cliente no dejó un comentario.

Ronald G. | Overall Experience |
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Manager does less then the minimum.

MICHAEL L. | First Impressions |
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They were needing trucks back for the next customers. Huge summer demand. We turned the truck in three days early and the attendant wanted to charge us for a late turn in. We reminded him that we were 3 days. No apology came from him.

tina h. | First Impressions |
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El cliente no dejó un comentario.

jamna k. | Overall Experience |
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El cliente no dejó un comentario.

Lissette B. | Overall Experience |
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El cliente no dejó un comentario.

Michele C. | Overall Experience |
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Staff were ALWAYS awesome. I appreciate the kindness they showed me when I needed anything. Thanks again, Michele Campos

FRANK M. | Overall Experience |
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I found the people here very friendly and helpful. Especially the folks like Alexander who helped us secure the trailer hitch and get us safely on the road.

Kelly S. | Overall Experience |
Clasificación:

I'm sure you have heard this many times but making a customer pay an entire month when only using for a few days at the beginning of the month without offering a pro-rate or refund on unused time is plain and simple extortion and a good way to ensure customers will not use you again in the future.

Jacob R. | First Impressions |
Clasificación:

As usual, it was perfect.

MONICA D. | First Impressions |
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Everyone was nice and helpful. The facility looked clean and we'll maintained.

Michael D. | Overall Experience |
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El cliente no dejó un comentario.

Russell A. | Overall Experience |
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El cliente no dejó un comentario.

Jeff n. | Overall Experience |
Clasificación:

Way to high priced for a closet.

Andrew M. | Overall Experience |
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Trailer broken into. When brought up to staff they were aware of multiple break ins. It’s a normal occurrence here and no foreseeable prevention plan in place. Several storage areas appear to be lived in. Sketch.

John W. | First Impressions |
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El cliente no dejó un comentario.

Dennis C. | Overall Experience |
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El cliente no dejó un comentario.

tina h. | Overall Experience |
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There is a lot of junk stored at this facility. It could use a good clean up!

jamna k. | First Impressions |
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El cliente no dejó un comentario.

Sandra H. | First Impressions |
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The staff expedited everything I needed in a very professional way..Thanks so very much..S. Henderson

Aaron B. | Overall Experience |
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I noticed a short brick wall separating the lot from the backyard of a house. Wish the wall was taller and more lighting

James H. | First Impressions |
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El cliente no dejó un comentario.

Michael J. | Overall Experience |
Clasificación:

I have been storing my travel trailer with Uhaul for several months at this location. My wife told me numerous times we should not have it there it is not safe. The appearance of outside storage is that of a salvage yard. There are a few select nice units, other than that there are cars that are stripped, broken windows etc. I assured her that with the security of the place with cameras and other methods the trailer is going to be safe. This past Wednesday (5-13-20) we found all my wife's worries to come true. We went to pick up our trailer and found it had been broken into. Upon noticing I went directly to the office to alert them, and I was told by the staff that "not to make things better, but other storage companies in the area had a recent problem with this as well". Further once police arrive and we enter the trailer, we find it was not only broken into, but someone was living in it and had been for months!!! Shame on you uhaul!! You should at minimum have someone walking the storage lot at a minimum of once a month if not once a week. This is totally unacceptable business practice for people that are thinking they are "securing" their property in your storage lot. Once police left, I had the wonderful task of clearing out the trailer. I had two garbage bags full of this persons trash. I went to the front office and asked about throwing these away in a dumpster on site. The old man in the hitch shop said we cannot allow customers to throw trash in our dumpster. I explained to him the situation and he laughed in response. This type of response is completely unprofessional and makes me think this must happen everyday if he is just laughing it off. I would and never will recommend this place to anyone. Uhaul you did not handle this properly as a company and should be ashamed of your business practices.

Juan E. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

DEAN S. | Overall Experience |
Clasificación:

Some of the staff are friendly, others are quite off-putting. It is constantly chaotic in the sales area. I am very unhappy with the security of the RV storage area. My RV, and several others, were broken into and damaged. Little was done, I have asked several times if they found anything on the video and have gotten no response. They also are continuously raising their rates. I would rather stick my RV on the road where I know I will be able to keep an eye on it.

kathi l. | Overall Experience |
Clasificación:

Very reasonably priced for the area.

Vincent W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

marcel l. | First Impressions |
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El cliente no dejó un comentario.

Christopher S. | First Impressions |
Clasificación:

Even though they were nice. They charged me for extra days. Charged me for lock because they said they only allow theirs in the unit. Even though I had my own. The alarm kept going off while i was loading into the unit. And was about to get charged for having 24 hour access to my things for almost pushing the closing the time back. I will be out of this unit asap.

ENRIQUE O. | Overall Experience |
Clasificación:

Manger is not friendly and is know to lie about claims from customers. I was told he and some of the employees have given out access codes to get in and out and I think that is why my trailer was stolen. I was told He will not let the police see the video of the night my trailer was stolen and tells them it’s up to corporate. I was a customer since 2013 and never missed my payments. When I needed to move out of one of my spots the manager and a employee failed to inform me I will not get my payment back for the storage since I was in the spot for three days past when I paid for the month. Both the manager and employee put someone in my spot on the same day I pulled my boat out on the third day after I made my payment for the month. There are other issues I had with the manager with my credit card being charged for my storage when I had auto pay in my account. When he took over as manager things in the storage yard have been a mess. He allows junk collectors to store in storage spots intended for boats, campers and vehicles. Again I will never rent anything associated with U-Haul and my fellow Veterans in the Veterans Organization will be sent a memo on how U-Haul treats Veterans.

Lawrence F. | First Impressions |
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El cliente no dejó un comentario.

Ellen L. | Overall Experience |
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El cliente no dejó un comentario.

Charles Z. | Overall Experience |
Clasificación:

It worked out great for short term storage during are move.

Tom C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Michael K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Charles Z. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Terry R. | Overall Experience |
Clasificación:

Thank you for helping me decide what was the beat fit for my situation. Can imagine there are other people like me that have a crisis and are able to have relief that you people are able to help and understand.

Terry M. | Overall Experience |
Clasificación:

facility and staff met all possibilities.

Corinna S. | Overall Experience |
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El cliente no dejó un comentario.

leah h. | Overall Experience |
Clasificación:

I did not want to leave but my job is no longer paying for storage for my samples as a rep. Thank you for everything, it was an awesome experience while I was able to rent space!!

Timothy D. | First Impressions |
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I think the storage fees are fair. Employees were nice, but I was given an open slot and then after parking my big vehicle in a tight spot I was told I had to go move it to another one.

Sally M. | Overall Experience |
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The vehicle I had stored was broken in to and I had a couple of items stolen.

Courtney U. | First Impressions |
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Great service from the 2 gentlemen that helped me.

Art P. | First Impressions |
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I was under an immense time crunch, had a moving crew waiting outside at $300 an hour. Your rep Allison got us completely signed up with a unit and a lock in 10 minutes. Amazing service!

Shawn Martin Y. | Overall Experience |
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Always helpful and patient

Johnny D. | First Impressions |
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Easy & Professional!

sabrina B. | First Impressions |
Clasificación:

Excellent customer service from all staff members.. Interaction was Pleasant even at the end of the day..

kathi l. | First Impressions |
Clasificación:

The reservation I had to talk to three different phone agents and none of them could confirm the reservation when I drove over to the office the agent behind the counter was excellent

Carol H. | Overall Experience |
Clasificación:

Very hard to slide lock. I had to use a tool to open it. Otherwise VERY nice place.

William S. | Overall Experience |
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No rent proration.

Tom and Mary W. | Overall Experience |
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My only concern was that you are not warned when your online payment option is about to expire. As a senior we sometimes forget to update new payment cards. As a result we are charged a late fee .

Chrissy J. | First Impressions |
Clasificación:

Multiple contacts to location to discuss the overage in mileage that was recorded at pick up. Multiple contacts to extend that was not recorded by local office. Unable to receive invoice

walter B. | First Impressions |
Clasificación:

Everyone there are so friendly and helpful

Byron J. | Overall Experience |
Clasificación:

The staff members were kind & helpful during my stay. Thank you for your support! 🙏🏽❤️❤️❤️🙏🏽

ELMER J. | Overall Experience |
Clasificación:

Professional employees at this location thank you guys

Lori M. | First Impressions |
Clasificación:

Fast Friendly and clean

Lazaro M. | Overall Experience |
Clasificación:

They give me the wors truck knowin that I was doing a big move from Las Vegas to Washington D.C. me and my family almost got in the ancident cause the truck that they give me have the tired in bad

Teri D. | Overall Experience |
Clasificación:

The only Suggestion is an employee parking lot on several occasions my unit was blocked and had to have cars moved

James R. | First Impressions |
Clasificación:

Great Service!

Thom F. | Overall Experience |
Clasificación:

Very well kept up and clean facility!!

wanda m. | Overall Experience |
Clasificación:

Only problem I had was using the card key and putting in my code it never work

Abbas R. | Overall Experience |
Clasificación:

Nice place to store your stuff, Clean , just the price was little bit High for me.

PETER P. | First Impressions |
Clasificación:

Great job by everyone who helped me. A+ excellent servuce

Tommy U. | Overall Experience |
Clasificación:

I have always enjoyed your storage facility. Very convenient.

amanda j. | Overall Experience |
Clasificación:

The Ubox storage warehouse does not have any lighting or security locked door upon entry and does not remain enclosed. Anyone or any insect, animal, etc can get inside the Ubox and the warehouse.

elizabeth m. | First Impressions |
Clasificación:

All staff very pleasant, helpful, knowledgeable, great service even when assisting many customers, handled rude customers gracefully and professionally.

Beverly B. | Overall Experience |
Clasificación:

Great service and my stuff was kind of clean versus other places. I moved out on June 30th but due to an emergency I forget to come by the office.

BRENDA D. | Overall Experience |
Clasificación:

Great experience

John K. | Overall Experience |
Clasificación:

Everyone and everything was superb. From ALL of the employees to the WHOLE environment I was always treated with courtesy and professionalism.

Mickey H. | Overall Experience |
Clasificación:

I felt very safe and secure with my storage unit I would do it again if I had to. The staff was always very nice and helpful .

Corinna S. | First Impressions |
Clasificación:

Camrone was very nice and helped me with finding a unit close to the door. He was patient with me trying to find the information he required (names, address') Thank you for your help.

Larry S. | First Impressions |
Clasificación:

Everyone was very helpful.

Michael M. | First Impressions |
Clasificación:

This rental experience has been fairly quick and painless. This facility and the people have been very helpful.

Jim M. | Overall Experience |
Clasificación:

All went as expected and very happy with the staff.

STEVEN N. | Overall Experience |
Clasificación:

Had a Box Delivered and Picked up. Never went to the Facility. The experience was great. I'd use them again in the future.

Frank G. | Overall Experience |
Clasificación:

Was the worst time of my lifetime

Steven P. | Overall Experience |
Clasificación:

It was great

LARA S. | Overall Experience |
Clasificación:

I liked everything about this storage facility except for the initial price quote not including 24-hr access.

Christina R. | Overall Experience |
Clasificación:

Very clean and secure

maralyn r. | Overall Experience |
Clasificación:

Excellent

Anthony F. | Overall Experience |
Clasificación:

Excellent facility for the time I needed it.

Landin D. | Overall Experience |
Clasificación:

Friendly and helpful staff. Great service.

jamell j. | Overall Experience |
Clasificación:

Worst service ever. I’m sure they owe me money for the time it took to correct their mistakes but I’m just satisfied I’m done with them

vivian s. | Overall Experience |
Clasificación:

Great storage facility. Very clean, convenient, and well-lit. Thank you!

Lynell H. | First Impressions |
Clasificación:

Everything went just great

Claire B. | Overall Experience |
Clasificación:

They don't answer their phone, which is how they said to contact them, and it made it hard to communicate. And my empty POD sat in my driveway for two additional days while we waited for pickup.

Edgar H. | Overall Experience |
Clasificación:

The delivery personnel was very friendly and helpful.

John & Josie B. | Overall Experience |
Clasificación:

One stop shopping. Trucks, equipment and storage. The team there was very polite and helpful.

Michael G. | Overall Experience |
Clasificación:

No comments

Michael G. | Overall Experience |
Clasificación:

The staff was very polite.

James R. | Overall Experience |
Clasificación:

The drivers are very professional and friendly. The service was very economical, efficient and on time. I will use Uhaul for any future moves

celia m. | First Impressions |
Clasificación:

I like to thank the staff, everything went smooth got all my questions answered in a timely manner.

Sheryald C. | First Impressions |
Clasificación:

All of my questions were answered with much knowledge and kindness. The process was quick and painless. Customer service representative was patient and helpful.

Russell A. | First Impressions |
Clasificación:

I received prompt and excellent service. Also the unit was very clean.

Kurt E. | Overall Experience |
Clasificación:

Box was not picked up for 5 days - but it wasn't a problem.

Leon E. | Overall Experience |
Clasificación:

Great people. Just had a hard time with trying to reach an employee by phone.

Dennis Mark W. | Overall Experience |
Clasificación:

it was good.

Steve S. | Overall Experience |
Clasificación:

A1 staff and facilities

DONALD D. | First Impressions |
Clasificación:

Very nice facility clean and well equipped. Employees where very nice well mannered and knowledgeable of their jobs. Overall great experience.

freddy c. | Overall Experience |
Clasificación:

Great service!

Crystal C. | Overall Experience |
Clasificación:

Great experience

bill k. | First Impressions |
Clasificación:

Excellent service and support. Thanks for helping us with a smooth move to Vegas. Cheers!

TERRY W. | Overall Experience |
Clasificación:

Customer service agents are great.

Kratina F. | Overall Experience |
Clasificación:

warriors survey questions basically answer to everything that need to be said as a comment but I'll just have to overextend how proud I am that they're friendly people

Naomi & Dennis M. | Overall Experience |
Clasificación:

Very clean and convenient. The staff was great. The only down side was the price, very expensive for the limited space offered.

Salvador A. | Overall Experience |
Clasificación:

Communication was a big part for me. First time using the service of a U-Box. It was Great! They always kept me posted with when the U-Box from the drivers and via the web page. *****

willie j. | Reservation |
Clasificación:

Great

Ronald M. | Reservation |
Clasificación:

We received excellent service. Employees were friendly and courteous.

Weylin F. | Overall Experience |
Clasificación:

Facility well above par!

Sharon K. | Overall Experience |
Clasificación:

Everyone was helpfull especially Mike Silva. The unit was clean and the layout organized. Best storage unit I have ever used.

Elizabeth L. | Overall Experience |
Clasificación:

Enjoyed staff interaction - everything from buying boxes to renting a storage unit to renting a truck - always friendly & helpful.

LARA S. | Reservation |
Clasificación:

We reserved a drive-up unit for our move-in date and not only was it given away to someone else, it was the last remaining drive-up unit within a reasonable radius from our home. Not pleased.

Casara S. | Overall Experience |
Clasificación:

the best experience

Casara S. | Reservation |
Clasificación:

the best moving experience

Patty R. | Overall Experience |
Clasificación:

Excellent service and very convenient.

STEVE M. | Reservation |
Clasificación:

Smooth ride, able to load and unload easily.

HARRY S. | Overall Experience |
Clasificación:

Excellent services & secure location. Personnel staff are professional & knowledgeable in all moving or storage matters.

Robert B. | Overall Experience |
Clasificación:

One of the best run facilities I've rented from Clean efficient well run.

maxine m. | Reservation |
Clasificación:

They were great all around from the front desk staff to the people who you return the truck to.

Tony C. | Overall Experience |
Clasificación:

Nice large facility. Clean and well kept. Friendly staff.

DAVID B. | Overall Experience |
Clasificación:

I sent in a letter. I moved out because of bad treatment by the Manager.

Warren S. | Overall Experience |
Clasificación:

Trevor was great as always. He was very professional and quick with everything.

Debra M. | Overall Experience |
Clasificación:

Friendly people and great service!

Debra M. | Overall Experience |
Clasificación:

Friendly people and great service!

Debra M. | Overall Experience |
Clasificación:

Great people and great service!!

Debra M. | Overall Experience |
Clasificación:

Nice people and great service!

Debra M. | Overall Experience |
Clasificación:

From office responses to delivery and pick up of containers, they were respectful and on time!

Darrell M. | Overall Experience |
Clasificación:

The U Box personnel were professionals and efficient. I have aleady recommended the service to friend that is moving.

tamara b. | Overall Experience |
Clasificación:

Your truck caught fire and we lost everything

Carol G. | Overall Experience |
Clasificación:

No problem at all

Patty C. | Overall Experience |
Clasificación:

U Haul storage was a great place to store our Motor Home - clean plenty of space - secure - price was right. thank you

Roman Andre W. | Reservation |
Clasificación:

Very professional Thanks.

Nicole Alexandra F. | Overall Experience |
Clasificación:

Very nice would recommend

Ronald C. | Overall Experience |
Clasificación:

This facility messed up my UBox order so badly that I had to get corporate involved to fix it. I still don't think they understand how what they did was borderline criminal. Stay away!

Michelle B. | Overall Experience |
Clasificación:

UBox was late, there 3.5 days before I was notified, even though I called every day and was told it wasn't there. Too busy to pick up empty box on time. But credits were given for the late days.

Michelle S. | Overall Experience |
Clasificación:

I would not recommend this facility to anyone. Staff and owner were awful. There was one employee (I think his name was Nathan ) that was a pleasure to work with.

Clara R. | Overall Experience |
Clasificación:

Been with this UHaul store 21 months to park the RV. They are so kind, helpful and professional--both on the phone and in person. They give rock solid advice about the equipment we need.

Barbara B. | Overall Experience |
Clasificación:

Veryhelpful & friendly.

John and Sheri L. | Reservation |
Clasificación:

Trevor provided great customer service

Mike T. | Overall Experience |
Clasificación:

Very poor customer service. Called and left messages for 5 days straight with no return call. Poor communication or I should say no communication. Contacted corporate several times no help. Will never

Justin T. | Overall Experience |
Clasificación:

Had a minor issue with my credit card being expired that was handled promptly and everything else went silky smooth.

Artis S. | Overall Experience |
Clasificación:

The customer service was awful! I will never use U-Haul again

nia b. | Overall Experience |
Clasificación:

I have reached out numerous times through phone calls, left messages and no one has reached out. Its been 3 weeks now!!. Enter our phone numbers 702.445.0675 or 702.525.1991 to understand.

ROBERT H. | Overall Experience |
Clasificación:

Great staff, took care of all my moving and storage needs in a friendly and efficient manner.

Carol M. | Overall Experience |
Clasificación:

We only left because we are now storing our trailer where we stay in Calif.. We're getting older and it's all getting too hard for us. Thank you U Haul.

KAT K. | Reservation |
Clasificación:

No comment needed

Gary & Sharon D. | Overall Experience |
Clasificación:

Spk w/Andrew or Antonio he had no clue how to handle the call he keep clicking on the computer ignoring me. I finally had to spk loudly to get his attention&?Him if he was able to help me he said no

Humberto L. | Overall Experience |
Clasificación:

Nice service

Amanda C. | Overall Experience |
Clasificación:

Everyone that I interacted with was friendly and helpful. They helped to reduce the stress around this part of my move. I would 100% recommend working with Uhaul to my friends and family.

Lynn Y. | Overall Experience |
Clasificación:

I wish I could afford a storage locker permanently so I could continue working with these guys. I will definitely use them for all my future storage and moving needs.

Gary D. | Overall Experience |
Clasificación:

You can't get thru direct to this facility,they have their phones on forward,when the customer service at the 800number they could not get thru and had to email for Mike the mgr to call never did

Brien C. | Overall Experience |
Clasificación:

Another great experience with the UHaul team at 989 S. Boulder Highway...thanks for all of your help in getting resettled in Henderson!

DAVID H. | Overall Experience |
Clasificación:

Storage rates increased twice in a two year period, stating that they were doing a wonderful job. Wrong. i removed my trailer from that property for that reason. 16 days left on the month, no refund.

louise w. | Overall Experience |
Clasificación:

The staff was great in explaining everything and right there to inspect the units when I moved out.

David H. | Overall Experience |
Clasificación:

Keep up the good work,

Kevin D. | Overall Experience |
Clasificación:

I have used this facility many times over the past years and have always had a good experience. The staff and manager have always been helpful and very professional - keep up the great work!

Charles M. | Overall Experience |
Clasificación:

okay or very good

Joe M. | Overall Experience |
Clasificación:

Very nice staff there. They were very helpful. I couldn’t lock my unit and someone came quickly and showed me how to shut it properly..I would use them again. Very clean and pleasant.

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