Customer Reviews for U-Haul Moving & Storage at Cleveland Avenue

1,478 comentarios

2866 Forrest Hills Dr SW   Atlanta, GA 30315
(1/8 mile off Cleveland Ave College Park/Atlanta)

(404) 768-0781

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(404) 768-0781

2866 Forrest Hills Dr SW
Atlanta, GA 30315
(1/8 mile off Cleveland Ave College Park/Atlanta)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

sharon T. 
Rating:
5.0

Customer did not leave a comment.

EVAN H. 
Rating:
4.0

Customer did not leave a comment.

Tyshun R.  |  Overall Experience 
Rating:
2.0

Inspect the vehicles more efficiently

Tiana W. 
Rating:
4.0

Customer did not leave a comment.

Jamie M. 
Rating:
5.0

Customer did not leave a comment.

NICKEY H. 
Rating:
5.0

My reservation was switched to another location and canceled because I couldn't arrive within the 15 min window that I was never informed about! Garnercia Wagner made an difficult and stressful situation amazing with her professionalism and prompt response to the situation. I am so thankful to her and would like to say THANK YOU again! She is an amazing manager.

Martin E. 
Rating:
5.0

Appreciate the hospitality that they showed me.

ERNEST R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josu A. 
Rating:
5.0

Customer did not leave a comment.

TRACYIE A. 
Rating:
5.0

Customer did not leave a comment.

Jason J. 
Rating:
2.0

Nice facility. Moving because of staff who are argumentative and unhelpful

norred and a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tolmon M. 
Rating:
5.0

Customer did not leave a comment.

Shauna A. 
Rating:
2.0

We had one inside unit and one outside for many years. Very secure and easy. However we moved out because of staff. Unfriendly, rude , unhelpful and argumentative. Other than intimidating staff, good facility.

NORRED AND A.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

jordan U. 
Rating:
5.0

Customer did not leave a comment.

Jereith E. 
Rating:
5.0

Customer did not leave a comment.

Eddie H. 
Rating:
2.0

This is the location I choose to drop off and when getting there they told us we couldn't return the vehicle there, that I had to call and 800 number, so I did and then it got added. Then they tell us that we are returning a day early and now they can't take the truck and I had to call 800 number again. Just not acceptable to be treated like this. Haul has a big issue with the employees they are hiring and it seems all of them have attitude issues and do not care about their jobs,

Craig M. 
Rating:
1.0

This was my first time renting one of ur vehicles and it was a very bad experience for me I will never comeback or recommend it to anyone to get one. Because after I had one foe a day and a half the amount of money Y'll is charging me using the the van all my stuff I was getting was moving from one part of Atlanta to were I am now never went anywhere fare I put back gas in the van they charge me 129. And a week later there sending me and other bill saying own them 10142. Dollas it was a very bad experience for me I will never returned to them or recommend anyone the rent anything from them

Raquel W. 
Rating:
5.0

Focus on one customer at a time, from beginning to end, if possible. (Very busy location, especially weekends.) But the staff work well together and they know how to satisfy their customers. Thank you.

peggy P. 
Rating:
5.0

Chandra was very helpful and friendly. She went above and beyond to help me very professional.

LaTanya E. 
Rating:
4.0

Keep Tasha at front counter,cause she's the best!😘

Rebecca S. 
Rating:
4.0

Customer did not leave a comment.

bobbie T. 
Rating:
5.0

Customer did not leave a comment.

Beatrice D. 
Rating:
1.0

Whenever they tell you a manager will call you back, don't rely on their words. Although we had some very personal bad things happen to us during our rental, it was disheartening, to say the least, how unpleasant and unempathetic they were. Will never use this location again.

Miguel S. 
Rating:
5.0

Very helpful and patient when my info wasn't cooperating. Treated my daughter and me great. Helpful and funny.

tamera a.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KEARRA K.  |  Overall Experience 
Rating:
5.0

Good experience!

Lawana H. 
Rating:
2.0

Customer did not leave a comment.

Breanna W. 
Rating:
5.0

Great staff

CORINTHIANDWAYNE W. 
Rating:
5.0

Customer did not leave a comment.

Rodney P. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
4.0

vehicle was clean but there was an odor. I compliment the young lady at the service desk. She was very helpful, polite and had great customer service. I deal with the public also and I know a lot of people call to complain but seldom call to compliment. She possessed good people skills and I listened as she made every attempt to assist a customer before me. She was calm, polite but direct. I applaud her people skills.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia H. 
Rating:
5.0

EQUIPMENT WAS RENTURNED EARLY!! STAFF DID NOT KNOW, I RECEIVED A CALL ABOUT IT, CHECK BEFORE CALLING, THANK YOU!!!

gary S. 
Rating:
5.0

Customer did not leave a comment.

Shelby J. 
Rating:
5.0

Customer did not leave a comment.

Layla M. 
Rating:
1.0

Terrible customer service. Instead of cutting people off while they're trying to explain what is going on, listen to them. Also get off your personal phone and work so we can leave faster. You're making personal calls and being rude when there is confusion on YOUR part.

Terrence G. 
Rating:
1.0

They over charge me n wasn't very nice with customer Service when returning it.

Octavius S. 
Rating:
3.0

Customer did not leave a comment.

Casondra D. 
Rating:
1.0

To whom it may concern My belongings were removed from u-haul storage on Cleveland Ave on Sept 10th not the 14th as stated in this email. Once my belongings were removed I CALLED and spoke with the assistant manager advising her of my move out. Of course she didn't update her records and I was billed for another month when my belongs were out 3 days before the due date..NEVER given my month free even though I asked for it at sign in! I HATE U-HAUL! AND WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN!!

Bernita J.  |  Overall Experience 
Rating:
5.0

No improving. I feel like they were ready for us and very friendly. We received all the promised items and no issues.

Farel M. 
Rating:
1.0

The manager there is the worst U-Haul corporate office is the worst I would recommend y’all to anyone customer service and not return my call after a month you guys sucks

MICHAEL H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JANICE B. 
Rating:
1.0

Customer did not leave a comment.

TyRon P. 
Rating:
5.0

Customer did not leave a comment.

Quantisha B. 
Rating:
5.0

Customer did not leave a comment.

patricia W. 
Rating:
5.0

Customer service was awesome

Sharon A. 
Rating:
5.0

The staff and equipment was great. However, location is far from where we are. We did not rent from here but U-Haul changed it the morning of and this location is over 10 miles from my original rental location. Very inconvenient, especially when you charge extra per mile.

Andres F. 
Rating:
3.0

I will never rent from uhaul ever again. Worst rental ever. Customer service was not helpful. Prices were charged after turning in truck after the lady gave me a gas credit for the truck being on empty when I picked it up. Once again I will not recommend using uhaul to rent a truck

Khara H. 
Rating:
4.0

Customer did not leave a comment.

Melody C. 
Rating:
4.0

Only problem I had was when somebody hit my storage and I had to move under that storage.

JONATHAN W.  |  First Impressions 
Rating:
2.0

No one was available that new how to use the trailer lift in order to hook it to my vehicle. Luckily, another customer was there and knew how to do it and helped me get hooked up. Need knowledgeable and capable people working that know how to help the customer hook up the trailer.

ROBERT W. 
Rating:
4.0

Customer Service was great

Angela l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephan H. 
Rating:
5.0

Customer did not leave a comment.

Antonio W. 
Rating:
5.0

Customer did not leave a comment.

JANE G. 
Rating:
1.0

I was charged for a truck I didn't want because the young ladies didn't know how to detach the car trailer from the back. I'm very disappointed and upset. I was last for my movers because this place was so unorganized. Never again!

Yolanda R. 
Rating:
1.0

The rental agent was terribly rude and unhelpful. I don't appreciate being treated the way I was treated spending my hard earned money with uHaul.

Shaun G. 
Rating:
2.0

It was not enough people to support the customers. It was no where park.

Thomas J. 
Rating:
3.0

Customer did not leave a comment.

porshia P. 
Rating:
1.0

This was a nightmare experience. Not only was my pickup location changed 3 times, I was never once notified ab it. I actually called the n8ght before and we picked another location and still on my pick up date it had been moved somewhere else. Much further away. It more than doubled my price. I will be disputing the charge on my credit card. Will not use u haul again.

Chris S. 
Rating:
4.0

Customer did not leave a comment.

MARY B. 
Rating:
4.0

Customer did not leave a comment.

DEON H.  |  Overall Experience 
Rating:
5.0

Maybe better signage at the entrance to the road this facility is located on. Otherwise an excellent experience !! Thank You.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
4.0

Great customer service the only thing I didn't like was how tightly confined the area was especially dropping off car dolley

Vernis B. 
Rating:
5.0

Out of respect for the customer's time, don't tell the customer that you've confirmed a reservation for a piece of equipment that is only rented on a first come first serve basis. That was the case when I rented a dolly.

CARL G. 
Rating:
5.0

Customer did not leave a comment.

Luther B. 
Rating:
2.0

The staff at the actual location was helpful. But Uhaul as a company is very unorganized and adds on extra fess that are not consistent with their advertising.

Taylor C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEREMY N. 
Rating:
5.0

Everyone there so nice and very helpful

Dexter R. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
2.0

I felt like I was overcharged and I will never use them anymore

sherri S. 
Rating:
5.0

Customer did not leave a comment.

sencerea w.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Travers S. 
Rating:
1.0

Stick to your word and don't illegally charge additional charges on my credit card without consent!

STANLEY L. 
Rating:
4.0

Get new trucks because the truck that I got needed service transmission act like he was going out it didn't want to pool and overall experience took longer than expected due to the Truck moving slow it was a waste of money

Stacy A. 
Rating:
5.0

Customer did not leave a comment.

LYNN H. 
Rating:
5.0

Customer did not leave a comment.

TERVITT K. 
Rating:
5.0

Customer did not leave a comment.

YAT L. 
Rating:
5.0

Customer did not leave a comment.

Monica W. 
Rating:
3.0

The lady was nice, but the older gentlemen was pretty rude for Uhaul standards.

Gary C. 
Rating:
1.0

My experience today was extremely unpleasant!!! I will not recommend or use Uhaul again. I was lied to, put in an unsafe vehicle, kept on hold for over 20 minutes and overcharged when returning the vehicle after I precisely explained the issue with gas gage and showed photos and receipts documenting my ordeal of a day driving one way from Atlanta to Birmingham. I am requesting a supervisor from your Corporate Office to contact me immediately. Also, inorder to improve your service for the next customer: - please do not give them a 15 foot gas guzzling truck when the requested a 10 foot for an out of state trip -please do not give them a truck with barely any gas in it and with a check engine light clearly showing on the dashboard - please do not provide a truck with the check tire icon displaying - please do not assign a truck where you cannot adjust the rear view mirrors or seats to match your height. (I am 5'5 and could barely see out of either mirror) - please do not say a 10 foot truck is unavailable and then assign the truck to another client that booked after me. - please do not keep a customer on hold for 20 plus minutes - please do not lie to the customer and say their concerns need to be addressed at their final destination Uhaul facility when they say otherwise - please do not overcharge customers for their trip after you have agreed to credit the overage the are being charged in the 1st place. Lastly, please note the female agent at this facility is amazing and none of my comments are about her. She went above and beyond to provide me a charger because the vehicle was so old it didnt have a standard usb charger. This is about the company and how you operate. Uhaul needs to be more transparent about their pricing, provide more effective customer service instore and over the phone and better maintain their vehicles.

Cabriole B. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Jeremy G. 
Rating:
1.0

The experience I had generally was awful, the car's engine light came up 10 minutes into the trip. The truck had horrible acceleration and the RPM would go up to a very high number when I am not even accelerating which made it use more gas. This branch specially had beyond horrible service. First the entrance was very tiny that my towed car was in the street. I had to go around twice before I could get in. The agent that was there was less than helpful. I picked that location because I was told they will untow my car. However the lady made me unhook my car from the car transport although I had no idea how to do it, me and my wife had to go underneath the car to unhook it. She made me unhook the car transport from the car and she had me park it for her. When I returned the truck it had a bit less gas than when I got it, she charged me the less than 1/4 surcharge although the tank was definitely more than 1/4 of a tank. She refused to check the meter herself and had one of the employees take the truck before I could take a picture. She said I have to leave and refused to discuss it with me and said she will put the charge on hold until the manager will call me the next day which never happened.

Hassan A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNETTE K. 
Rating:
1.0

Customer did not leave a comment.

SHAWNAE B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jason M.  |  Overall Experience 
Rating:
1.0

The woman that worked there are soon was a manager offered no assistance in renting my truck I selected the counter pickup and she made me do the mobile pickup and which I was not able to facilitate until a younger staff member a female help me with her phone. The truck I received smell like marijuana and had a lot of dirt in the back with ants in it the truck should have been cleaned out, and it should have never been rented with that marijuana smell in it. The manager was rude and spent the whole time I was there speaking on her cell phone and doing a personal call she was very impersonal and I will never rent from that location again. These younger staff member was very helpful and had a very good people skills if it wasn't for her I would have left that location. And my honest opinion she should be running the whole operation. The older woman that is the manager that used to be post on some customer service skills also she needs to check her attitude at the door.

AbiYah Y. 
Rating:
3.0

The truck that I really rented was not clean it was dirty outside and inside and it looked like somebody had just brung it back

ROBERT J. 
Rating:
3.0

Customer did not leave a comment.

adriana D. 
Rating:
4.0

Customer did not leave a comment.

Symya E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisette R. 
Rating:
5.0

Yes I didn't use all of the mileage I paid for I think you all owe me a rebate could you please check this out and get back with me

Tammy H. 
Rating:
5.0

They need more parking space for the customers. But the place itself is always clean and well kept.

Sharon B. 
Rating:
5.0

Great guy, made it quick and easy to drop off both truck and trailer. THE TRAILER DID NOT WORK, THE TIRE STRAPS WERE OLD AND USELESS. I HAD TO STOP SEVERAL TIME TO MAKE SURE MY TRUCK DIDN'T FALL OFF OR SHIFT! I WANT SOMEONE FROM THE MAIN OFFICE TO CONTACT ME REGARDING THIS. I WANT A PARTIAL REFUND FOR A DEFECTIVE PRODUCT.

Paul S. 
Rating:
1.0

Fire rude employees

FIDELIS M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Very nice and friendly crew

rosetta B. 
Rating:
2.0

Staff were not responsive. When the desk agent asked her boss to sort out a problem with the online check-in, she had to go outside to peak with her while she sat in one of the U-Haul vans with the engine and A/C going while texting on her phone in order to get an answer, which didn't work. The whole experience was not what I expected compared to prior engagement with U-Haul locations in other regions.

John M. 
Rating:
3.0

Communication, effort, and organization.

Aushlynn T. 
Rating:
5.0

Customer did not leave a comment.

Eric M.  |  Overall Experience 
Rating:
1.0

Cedric Horton, the U-Haul representative at 2866 Forrest Hills Dr SW was very unhelpful, rude, and lied about putting an 1/8 of gas in the truck - when we received the truck it was empty. I never received a text from that location about pickup - originally my pickup location 3265 Glenwood Rd, Decatur GA 30032 and it took me several phone calls to try and talk with a live person about my pickup. Cedric also lied about sending me a text to confirm my drivers license. I would not recommend this location for pickup because of the awful customer service.

Chole V. 
Rating:
5.0

Customer did not leave a comment.

Frank T. 
Rating:
5.0

He is Very Nice and Open the door and Helpmed me to Place the Trailer .....

venkatsivaram N. 
Rating:
5.0

Customer did not leave a comment.

Johnny H. 
Rating:
3.0

Customer did not leave a comment.

ishmael J. 
Rating:
4.0

Customer did not leave a comment.

Shirley B. 
Rating:
5.0

Customer did not leave a comment.

Paul V. 
Rating:
3.0

The only thing that I think you need to change is when someone goes to rent a small truck for 6 days they should tell you the truck cannot be use for that long not wait until you get to the location and they inform you the days that you reserve cannot beheld that long that is unfair to the customer and the plans that they have already made assuming that they can have the truck as long as they need it that was the only bad experience I've had.

STELLA H. 
Rating:
5.0

Customer did not leave a comment.

Shondra A. 
Rating:
5.0

Customer did not leave a comment.

kossi T. 
Rating:
1.0

The lack of customer service at this store is horrible. The manager rude very nasty

Chasity H. 
Rating:
3.0

Customer did not leave a comment.

CONSSWALIA T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jeremiah J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEMETRIUS W.  |  Overall Experience 
Rating:
4.0

I paid my rental a week earlier than the 26 Feb due date. I moved out by 10:30 on the 26th of Feb. As a Retired Veteran rated 100% T&P Disabled + SMC-C For greater than 60+% more, & SSA Disability since 2015 and Medicare and TRICARE FOR LIFE 2 (Two) years later I can't afford to donate $127.90 to anyone, let alone a major Corporation like U/HUL. I need the refund of the month paid for in advance as I paid for a month ahead! Regards, Scott A Gaston, MSgt, USAF (Ret Combat Aircrew)

SCOTT G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Toni H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

NIKIA S.  |  Overall Experience 
Rating:
3.0

Everything was molded mattress clothes

Lynda B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMIKO P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher H.  |  Overall Experience 
Rating:
5.0

Great customer service

CARLOS T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDRENA TYREN B.  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Joyce E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Walter C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  First Impressions 
Rating:
4.0

Staff was very professional and showed good customer service.

JANAWA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shavonna D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michelle p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JESSE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

maisah W.  |  Overall Experience 
Rating:
1.0

I arrived to bring my things and move them in. I was using a Uhaul truck and had limited time on it so I was hoping to finish in a timely manner. When I get there the associate was on the phone with what seemed like a friend. The manager was busy with another customer. The associate told me that the storage I reserved was not there. I showed him my reservation and he said they didn't have any. So I lef t frustrated. 10 minutes into my drive trying to find another storage, the manager calls and tells me that they do have a lot of open units. I turn all the way back around. I go back inside and the associate is there. I was told my info would be pulled up but it was very slow. He finally was to show me where my unit was, but instead of waiting for me to get the truck, he drove off. I waited at the gate until he finally appeared and waved for me to come towards him. I get to my unit and he asks me if I have a lock. I said "no I didn't know I needed one. Do you sell them?" He says "yes". Which was more frustrating because if I knew that I would've bought it earlier while everything was processing. He then drove off and did not show me how to open the storage. I had to call the front office and the manager explained it to me. When I was finally finished I had to go all the way back to the front just to buy a lock and then go back to my storage to lock it. This should've been a 30 minute process. But it took up 1 hour 45 minutes of my time. Costing me money and time. The manager was nice and apologized. But this was the worst experience I've ever had! Moving is already stressful enough. Your employee made it 1 million times more stressful.

Tierra F.  |  First Impressions 
Rating:
5.0

The young man / sales person was a breath of fresh air. Truely a people person.

LINDA M.  |  First Impressions 
Rating:
4.0

Thank you! I stored my things here for 4 years and am grateful. Unfortunately, my gate didn't close properly and when I returned the unit was full of mice and cockroaches. I'm sure that's not unusual, though. It seems that over my rental period the gates all around mine were replaced with new ones. It would have been nice if they would have replaced mine as well. Otherwise, the facility is convenient. The staff was always very nice and communication was consistent and polite. Thank you! If I need storage in the future, I'll be back!

George B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nellie P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeteree H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCUS SAMUEL F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick G.  |  Overall Experience 
Rating:
5.0

Erica and the staff at this location are always very helpful and professional, and operate their location as such. Been a customer for a few years now, i won't be going anywhere anytime soon

Derrick G.  |  First Impressions 
Rating:
5.0

Much nicer well maintained and more professional than my first storage facility so I'm a happy customer and your attendees where extremely helpful and kind.

briale j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candise W.  |  Overall Experience 
Rating:
5.0

Highly recommend this facility

Hettie S.  |  Overall Experience 
Rating:
5.0

They gave me the service i needed also cumster service was great

Master M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

david m.  |  Overall Experience 
Rating:
5.0

Erica was amazing!!!!!!! Sad to go because of her. But happy to be reaching new heights! Thank you Erica, I will only ever recommend this location because of your impeccable service! Thank you! Thank! Thank you! You're amazing. Uhaul is lucky to have you.

Olevey G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul F.  |  Overall Experience 
Rating:
4.0

Ms. Erica Young was always accommodating, and I appreciate all of her help over the last year. When I was moving out of my storage unit on Friday, May 14th, Kendrick Moody was in the office. Kendrick insisted on ringing up the white guy that came in after us first. Even though the gentleman told Kendrick that my Fiancée and I were there first and Kendrick should help us. Kendrick still helps him before us. My Fiancée and I were still being patient after he rings up the gentleman, but next, Kendrick runs out of the store to help someone else. When Kendrick comes back, he asks us this time if he could help another person. We politely tell him no because we are moving items out of our storage unit today, and we were on a schedule. We want to rent the van so we can get started. Kendrick says "okay" and proceeds to help someone else still. When he comes back to help us finally, I asked him to remove a dolly from the service equipment contract because there were two dollys listed. Kendrick said he did, but when I received the print out both dollys were still there.  Again thank you to Ms. Erica Young for fixing it and helping me and my Fiancée

VENITA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Earnest H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IBUKUNOLUWA O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDON L.  |  Overall Experience 
Rating:
5.0

Excellent customer service and help from all staff members!!!

Brandon L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

herbert m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACQULIAN F.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

BERNADETTE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cedrick c.  |  Overall Experience 
Rating:
5.0

The lady that waited on me was nice & she done everything that she could to make sure things were like they was suppose to be & im sorry I don’t know her name

Lashana D.  |  First Impressions 
Rating:
3.0

No comment.

VORISE S.  |  Overall Experience 
Rating:
5.0

Ms. Erica was truly a blessing towards making my moving experience bearable by relocating from out of state. Keep doing what you're doing! God bless

Pamela S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lacey m.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jason M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JOCYLIN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AJIB A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tangenika C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tracey F.  |  First Impressions 
Rating:
5.0

Ericka the manager was great she picked the absolute perfect size for my storage needs

ABU W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

sharlotte P.  |  Overall Experience 
Rating:
5.0

Erica and the older gentlemen they were absolutely amazing, friendly they offered me a cup of water because I'm 9 months pregnant and it was extremely hot outside they went above and beyond what was expected

Jessica S.  |  Overall Experience 
Rating:
5.0

I was thoroughly impressed by the level of customer service at this location. After a long trip across the country, the lady at the front desk was welcoming and very receptive--though busy and multi-tasking. She really helped to make this a seamless move. So thanks.

Nyan R.  |  First Impressions 
Rating:
5.0

The staff is great!!

Quanesha J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katherine M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BRYAN C.  |  Overall Experience 
Rating:
3.0

Gate card was extremely inconvenient

shy m.  |  Overall Experience 
Rating:
5.0

Great Customer service no complaints at all

Anthony C.  |  First Impressions 
Rating:
5.0

I would like to commend the service rep LaKeshia she was supper nice.

April J.  |  Overall Experience 
Rating:
5.0

Thanks

Nathaniel H.  |  Overall Experience 
Rating:
5.0

No comment

QUINNES P.  |  Overall Experience 
Rating:
4.0

Though I was satisfied with the service I received, it was difficult and frustrating having to deal constant late fees because my due date could not be adjusted to coincide with my pay date.

Faith E.  |  Overall Experience 
Rating:
5.0

I am very happy for renting trucks from U-Haul many times in the past and this time as well. THANKS VERY MUCH, PATRICIA BAKER PARKER The dispute was taken care of the same day . 12-05-19

PATRICIA P.  |  First Impressions 
Rating:
5.0

IT"S NICE I RENTED A UHAUL AND A STORAGE THERE TWO YEARS AGO, I DIDN"T HAVE ANY PROBLEMS, THE STORE MANAGER WAS VERY NICE AND PROFESSIONAL AND ALL THE STAFFS WAS VERY HELPFUL, I LIKE THIS LOCATIONS..

Dorothy M.  |  First Impressions 
Rating:
5.0

Jamaad and the staff were Fantastic! Everyone was extremely helpful. Great customer service. My move was awful since my apartment fell through. But I'm so pleased I found this Uhaul location.

kimberly w.  |  Overall Experience 
Rating:
5.0

Every thing was ok

Monica C.  |  Overall Experience 
Rating:
5.0

I love this place and the staff

Cicelia P.  |  Overall Experience 
Rating:
5.0

One employee, Keesha, displayed poor customer service skills on more than three ocassions during my last year with UHaul. Other than that, the staff represented Uhaul exceptionally well.

ANDREA C.  |  Overall Experience 
Rating:
5.0

Keisha and "RaHeem" ( please forgive me, this young man was so helpful but can not remember his name, but it was something like that) made my Uhaul experience easy and worry free!

nicole W.  |  First Impressions 
Rating:
4.0

NA

Keyonna R.  |  Overall Experience 
Rating:
4.0

The service was great and the manager was very helpful and kind to me. They didn't give me any trouble whenever I came to check on the status of my stuff. I would recommend others to them. Thank you .

CYNTHIA P.  |  Overall Experience 
Rating:
1.0

I reserved a 10x10 via phone call. I got to the location and they had no units available. Very inconvenient and after driving 14+ hours here, I was treated with no respect.

Crystal T.  |  First Impressions 
Rating:
5.0

Who could ask for anything more, Jamaad and his staff went above and Beyond to make sure everything ran smoothly during our move. Thanks guys, Well done ❤️

Denise m.  |  Overall Experience 
Rating:
5.0

I had a wonderful experience w/U-haul on Forrest Hills Dr., Atl. The representatives are professional & accommodating and have a pleasant disposition & I love working w/them. I'm glad I chose them.

VALERIE A.  |  First Impressions 
Rating:
5.0

I was treated very fairly!!!Thank you for securing my items and if I ever need this U-Haul again will use it!!!!Thank you so much!!!

JOYCE G.  |  Overall Experience 
Rating:
3.0

Did not visit the location

Sonya W.  |  Reservation 
Rating:
2.0

My 1st unit had a damaged door that I asked the clerks 3 times to fix b/c it made my unit unsecure. No fix,someone used this defect to steal my 32" TV. Insurance did not cover, I was not reimbursed.

TROY J.  |  Overall Experience 
Rating:
3.0

Will not be using Uhual again. I've had too many bad experiences.

mylecia s.  |  Overall Experience 
Rating:
5.0

Managment is great.

ERIK K.  |  Overall Experience 
Rating:
5.0

Staff was great. Will rent from again. Thanks guys!

Andre H.  |  Overall Experience 
Rating:
1.0

The management at this location sucks the female worker is very rude! The male manager was not I. Charge like should be

TAkImA S.  |  Overall Experience 
Rating:
4.0

Customer service is great and the facility was clean. The unit I had was clean as well. I like almost everything about the facility. If the facility had 24 hour access, that would have been perfect.

Tyron J.  |  Overall Experience 
Rating:
5.0

We were very happy with the service.

Gregg H.  |  Overall Experience 
Rating:
5.0

Excellent!!!

SHATAVIA G.  |  First Impressions 
Rating:
5.0

great management

Prissiclla A.  |  Overall Experience 
Rating:
5.0

If needed, I would definitely use this service again. The delivery drivers were very friendly, professional and skilled. They were both customer oriented. Edna

etna s.  |  Overall Experience 
Rating:
2.0

Awful customer service, congested entrance & exit. Front desk lady needs more people training & knowledge with free rentals & eligible locations. The worst storage experience I have ever encountered!

BEATRICE J.  |  Reservation 
Rating:
2.0

Entrance blocked no parking; gate access blocked as rentals get inspected (but no one is inspecting) desk not friendly & limited knowledgeable. Unit not unlocked for customer use Stressful atmosphere

BEATRICE J.  |  Overall Experience 
Rating: