Customer Reviews for U-Haul Moving & Storage at Cleveland Avenue

1168 comentarios

2866 Forrest Hills Dr SW   Atlanta, GA 30315
(1/8 mile off Cleveland Ave College Park/Atlanta)

(404) 768-0781

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(404) 768-0781

2866 Forrest Hills Dr SW
Atlanta, GA 30315
(1/8 mile off Cleveland Ave College Park/Atlanta)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Ebony P. 
Rating:
3.0

The lady was by herself and got stuck in the back of the facility missed the main entrance and she can't help luckily employee from Uhaul was walking and he helped us. Thanked him for that without him there on that moment I don't know what will happen

Villamaria A. 
Rating:
5.0

Customer did not leave a comment.

Nellie P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeteree H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCUS SAMUEL F.  |  Overall Experience 
Rating:
5.0

They were very helpful with helping me remove my car from the tow dolly. I could not have done this myself and their staff knew exactly what to do. They went above and beyond.

Ann M. 
Rating:
5.0

Customer did not leave a comment.

Derrick G.  |  Overall Experience 
Rating:
5.0

Erica and the staff at this location are always very helpful and professional, and operate their location as such. Been a customer for a few years now, i won't be going anywhere anytime soon

Derrick G.  |  First Impressions 
Rating:
5.0

Much nicer well maintained and more professional than my first storage facility so I'm a happy customer and your attendees where extremely helpful and kind.

briale j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CONNIE S. 
Rating:
5.0

Customer did not leave a comment.

Candise W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terry S. 
Rating:
4.0

Dropped it off after hours and used the AP. Worked fine..Thanks

Robert S. 
Rating:
5.0

Very friendly staff

JOHN R. 
Rating:
5.0

Highly recommend this facility

Hettie S.  |  Overall Experience 
Rating:
1.0

Was overcharged

MICHAEL S. 
Rating:
5.0

They gave me the service i needed also cumster service was great

Master M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela J. 
Rating:
5.0

Kendrick and Ricardo were helpful resolved my concerns.

Jennifer R. 
Rating:
4.0

Customer did not leave a comment.

david m.  |  Overall Experience 
Rating:
5.0

again the people at the location were fine but Uhaul dropped the ball again. i was given no info on where i could drop off my truck and to call Uhaul is pointless because you are put on hold forever and then you are talking to someone in New York. For a huge company you are piss poor at best. I WILL NEVER USE YOU AGAIN.

frederick D. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Erica was amazing!!!!!!! Sad to go because of her. But happy to be reaching new heights! Thank you Erica, I will only ever recommend this location because of your impeccable service! Thank you! Thank! Thank you! You’re amazing. Uhaul is lucky to have you.

Olevey G.  |  Overall Experience 
Rating:
4.0

Just keep serving the customers like you are doing with respect and a smile

SABRIA S. 
Rating:
5.0

Customer did not leave a comment.

Sugat P. 
Rating:
4.0

Customer did not leave a comment.

Burnett P. 
Rating:
2.0

Customer did not leave a comment.

BENJAMIN F. 
Rating:
5.0

I didn't get her name but she checked us on and out. She was incredible. The best personality to encounter in such a stressful situation like moving. Thank You

Ashlei T. 
Rating:
3.0

Same location as confirm

JOONHO L. 
Rating:
5.0

Give them the same professional service that I was given..NO IMPROVEMENT NEEDED..VERY PROFESSIONAL & knowledgeable..and super sweet and kind...

ALFREDIA W. 
Rating:
5.0

Customer did not leave a comment.

Devin D. 
Rating:
5.0

Erica Young was very nice and went beyond the call of duty to get us the exact cargo van we needed and when we needed it. Thanks Erica! Because we looked everywhere in Atlanta for a cargo van to rent!. Erica came through for us!

Darrien G. 
Rating:
5.0

Customer did not leave a comment.

Bill J. 
Rating:
5.0

Customer did not leave a comment.

Paul F.  |  Overall Experience 
Rating:
4.0

Ms. Erica Young was always accommodating, and I appreciate all of her help over the last year. When I was moving out of my storage unit on Friday, May 14th, Kendrick Moody was in the office. Kendrick insisted on ringing up the white guy that came in after us first. Even though the gentleman told Kendrick that my Fiancée and I were there first and Kendrick should help us. Kendrick still helps him before us. My Fiancée and I were still being patient after he rings up the gentleman, but next, Kendrick runs out of the store to help someone else. When Kendrick comes back, he asks us this time if he could help another person. We politely tell him no because we are moving items out of our storage unit today, and we were on a schedule. We want to rent the van so we can get started. Kendrick says "okay" and proceeds to help someone else still. When he comes back to help us finally, I asked him to remove a dolly from the service equipment contract because there were two dollys listed. Kendrick said he did, but when I received the print out both dollys were still there.  Again thank you to Ms. Erica Young for fixing it and helping me and my Fiancée

VENITA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Earnest H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ben C. 
Rating:
5.0

Customer did not leave a comment.

IBUKUNOLUWA O.  |  Overall Experience 
Rating:
5.0

The entire staff portrays outstanding customer service skills that are both impeccable, and hard to find in many businesses. Ericka however is one of the best I have ever dealt with in my life . I was in the process of losing many of my possessions due to unemployment, also losing my mind . I could hardly communicate let alone describe the services I needed at the time. Ericka took charge,and with patience I would have to compare to a saint silently arranged my moving truck ,and my storage needs leaving me in awe at how fast my worries were resolved. Thank you Ericka,and the entire uhaul staff for the services you all provide

CEDRICK C. 
Rating:
5.0

The original place where u was scheduled to return the trailer was closed and run down. I went to this location and it was open and very clean. The lady that helped me could not have been more accommodating or pleasant to deal with.

MAX B. 
Rating:
5.0

I didn't get her name but the you g lady that was working the desk was very helpful. We were having trouble with the self drop off feature in the app and she came out and assisted with no problem. Very friendly and has a wonderful personality

RYAN R. 
Rating:
1.0

Get professional workers that knows how to talk to any diversity, employees that are mindful not to smell like an arena of smoke and knows how to talk to customer even if it's in a finesse business situation

PHYLLIS S. 
Rating:
5.0

Customer did not leave a comment.

TEAONDRA G. 
Rating:
5.0

I thought it couldn't be better than my experience in Oklahoma City, but I was wrong !! A+++

Ross A. 
Rating:
5.0

Erica, the manager, was just wonderful. She and the customer service lady I spoke to (I didn't get her name!) saved what could have been a terrible situation (the equipment I'd reserved at another location didn't exist there and the location was closed anyway) and made it delightful

ROBIN S. 
Rating:
5.0

How are more managers like Miss Erica she was very polite respectful and she also was patient with me doing a very challenging situation,Thanks again and continue on delivering great service

ALPHONSO F. 
Rating:
5.0

Customer did not leave a comment.

BRANDON L.  |  Overall Experience 
Rating:
5.0

Excellent customer service and help from all staff members!!!

Brandon L.  |  Overall Experience 
Rating:
5.0

Erica was kind, accommodating and efficient. I'll come here again for sure

Lateesha B. 
Rating:
5.0

Customer did not leave a comment.

ALBERT M. 
Rating:
5.0

Great service

mariom V. 
Rating:
5.0

Customer did not leave a comment.

herbert m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACQULIAN F.  |  First Impressions 
Rating:
5.0

I was able to move everything into my new home without a problem.

Malina S. 
Rating:
5.0

HIRE MORE MANAGERS LIKE ERICA YOUNG! EXCELLENT EXCELLENT CUSTOMER SERVICE. THANKS.

DILENGO H. 
Rating:
5.0

I recently rented a pick up from Uhaul for a small move. I was initially running behind and contacted the store. Erica answered and was extremely helpful. Upon arrival, I met Erica and she was so pleasant, she was the only one on property and was assisting numerous guests with a wonderful and helpful demeanor. I have only rented from Uhaul once before. But her hospitality and genuine want to assist was so needed. Moving can be extremely stressful and she really helped to make the process smooth. Your location is lucky to have someone like this as the point of contact for guests

THEANNA G. 
Rating:
1.0

Customer did not leave a comment.

BERNADETTE W.  |  Overall Experience 
Rating:
1.0

I am being charged for a dolly & pads that I never received. My original reservation was modified at the location because my original truck wasn't available. The accessories were never given to me but I am being charged. I called the store 5 times today with no answer.

JAMES C. 
Rating:
5.0

The place is nice but they need better parking

SHARON B. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Something did not go through with the automated 24/7 application. So I would just say that troubleshooting that might be of use. But the location was more than happy to take care of things.

Wanda W. 
Rating:
4.0

I can say i didn't have a problem èverthing with well thank you for everything in my needs Thank you God bless

ETHER C. 
Rating:
4.0

Yall have good service

ASHLEY R. 
Rating:
5.0

Everything was very professional and handled correctly

BRANDON L. 
Rating:
5.0

Customer did not leave a comment.

cedrick c.  |  Overall Experience 
Rating:
2.0

I was shuffled to three different locations after every location failed to keep my reservation even though I arrived on time. It took us 3 hours to find new rental vehicles every time we were turned away. We waited over 45 minutes at one location for an attendant to arrive to the office while 10 plus customers waited and were pushed over an hour past their pick up time. This was the most stressful moving day I've ever experienced and almost entirely due to UHauls failure to operate correctly. I hope I never have to move again.

Alivia B. 
Rating:
5.0

The lady that waited on me was nice & she done everything that she could to make sure things were like they was suppose to be & im sorry I don’t know her name

Lashana D.  |  First Impressions 
Rating:
5.0

Excellent personnel, check-in was fast and easy. Only problem is the very small check in/parking area. Other customers blasted their horns at me while I was waiting to check in a trailer.

ERNEST K. 
Rating:
2.0

Needs to work on custom services.

SHERRI S. 
Rating:
2.0

The next time I rent a UHaul, Can you all make sure it's a good driving truck, Cause the last three UHaul I rented was very raggèd and all three was hard to turned. Thanks, Ms. Dorothy Manns

DOROTHY M. 
Rating:
1.0

the side door didnt work...I had to pay 20 bucks to fix the side door becouse it was needed not only I was waiting for sales person to finish renting another truck how dare he charge me for extra day he would not give me my invoice he said that his phone doesnt work

jaroslav Z. 
Rating:
3.0

We not very friendly. Both on duty reps were on the phone when I cam in, which at first I could not tell, So I stood there and no one even looked at me. I would expect, I will be right wit you. After they both good off the phone, they went right into a dialog with each other. Again, nothing was said to me. Finally one of them said to the other, will you check him in !!!

Frank N. 
Rating:
5.0

Nothing the young lady that help me was so wonderful very polite

TRACY R. 
Rating:
1.0

I was overcharged

ROBERT E. 
Rating:
3.0

No comment.

VORISE S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nicole M. 
Rating:
5.0

Everything was perfect staff was friendly and helpful

ASHLEY T. 
Rating:
5.0

Ms. Erica was truly a blessing towards making my moving experience bearable by relocating from out of state. Keep doing what you're doing! God bless

Pamela S.  |  First Impressions 
Rating:
5.0

I was so stressed Ms Erica Young was angel sent from heaven her and the staff was so Professional and so help threw out the hole time Me and my family was there Thanks again Ms Erica Young you are the best 🙏🏽

CASSANDRA M. 
Rating:
5.0

Customer did not leave a comment.

lacey m.  |  Overall Experience 
Rating:
5.0

I have been renting from U-Haul for the last 3 years with my business. This location is by far the best experience Iv had. Erika, The manager always goes above and beyond to make sure things run smoothly for my pick ups. She is the most efficient and proactive employee Iv ever encountered at any U-Haul location Iv ever rented from. I always come back to this store due to her professionalism and care she gives my business.

MENDEZ E. 
Rating:
5.0

Erica was a real pleasure to deal with she is an asset to your company. She was friendly and ready to help in anyway possible.

HENRY R. 
Rating:
5.0

Great customer service

ONESIA F. 
Rating:
5.0

Customer did not leave a comment.

MARSHA M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

This location was fine. However, it took us almost 4 hours to get a Uhaul as the first location was not able to fulfill our reservation. I was am not happy with the Uhaul experience and we currently have 3 different charges on our account that I will be calling to inquire about.

JOSEPH A. 
Rating:
5.0

I think two employees should be on duty at all times at this location.

RODERICK A. 
Rating:
5.0

Customer did not leave a comment.

QUINT'TERRIOUS S. 
Rating:
3.0

Customer did not leave a comment.

Jason M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JACINDA B. 
Rating:
5.0

Hyaat deserves a raise.

Jason M. 
Rating:
5.0

Hire more individuals like Erica Young and Darnell Byard. They have been extremely helpful and ALWAYS friendly.

LACEY M. 
Rating:
5.0

Customer did not leave a comment.

Lacey M. 
Rating:
5.0

Customer did not leave a comment.

Lacey M. 
Rating:
5.0

This location gives you a family friendly experience. The staff goes above and beyond to satisfy.

RODERICK A. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
3.0

Improve customer service

CORY E. 
Rating:
5.0

Customer did not leave a comment.

NYRON N. 
Rating:
5.0

there was a small hiccup where the agent and I discussed a 4 hour window, but my contract said 3 hours, however the agent upon my return kindly took care of the discrepancy. I came to this location after a reservation I had was not able to be honored at another location, the Uhaul agent I reached on the phone was so helpful and quickly found me a truck nearby. The agent who greeted me at the Forest Hills location, knew my name when I came in, she was awesome, even recommended some boxes as she saw me looking, which I purchased, the one hiccup with the hours was small oversight, but she was awesome. The agent on my return was great as well. This will be my preferred location from now on.

LISA W. 
Rating:
3.0

Customer did not leave a comment.

JOCYLIN B.  |  Overall Experience 
Rating:
5.0

Nothing I just wanted to say that the general manager at that location is very nice and awaya have a good attitude here name is Eric

KECIA W. 
Rating:
4.0

Customer did not leave a comment.

ANGELA N. 
Rating:
1.0

My unit was robbed. I'm retired Air Force attempting to relocate from a bad divorce only to lose most of my life because someone thought me and my children didn't deserve our things. The feeling of being victimized was made worse when the cop and manager on duty didn't seem to care. Thanks Uhaul for protecting my Stuff.

CHARLENE W. 
Rating:
3.0

Nothing. Personal were perfect. Thank you .

DENNIS T. 
Rating:
5.0

Expand your current inventory of pickup trucks.

JOSEPH C. 
Rating:
5.0

Erica is great, personally and everything. Thanks

TERRIANCE H. 
Rating:
2.0

Stop complaining about your job an if you can't just quit the whole time I was there the employee complained made me wonder

CYRIE B. 
Rating:
5.0

Customer did not leave a comment.

clarence G. 
Rating:
5.0

Fast, Friendly and Efficient service. All employees I came into contact with was personable, respectful and helpful. That is a rare these days! Being a customer service professional for over 30 plus years I too know the difficulty in producing this type of results. So I tip my hat off to you and whomever is the manager for this location. The staff or the body can only reflect that what the head is producing. Well done, well done and again I say we'll done!!!

LEE COPELAND M. 
Rating:
5.0

The front parking lot is very small and it was hard finding a safe place to park the truck.

ERIC B. 
Rating:
4.0

Have signs telling you where to park to drop off a trailer/truck.

Sarah R. 
Rating:
5.0

Awesome customer service. Prompt, friendly and extremely knowledgeable. Your employee made the rental and return a breeze.

TODD K. 
Rating:
5.0

Maintenance on the trucks can really be improved. My uhaul experience with customer service was excellent but my truck itself was the worst!!!! So many issues made my trip painful and unsatisfactory!

CARLA G. 
Rating:
4.0

Customer did not leave a comment.

LAVERNE C. 
Rating:
5.0

Customer did not leave a comment.

AJIB A.  |  First Impressions 
Rating:
5.0

Erica was extremely efficient and helpful. The office and storage spaces were nearly kept and well maintained.

BRITTNEY M. 
Rating:
3.0

Have hand trucks at location..

KIMBERLY S. 
Rating:
5.0

Keep hiring staff that cares about the customer. My agent made sure I was good hands.

James H. 
Rating:
4.0

Customer did not leave a comment.

Patrice G. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Very nice young ladies

APRIL W. 
Rating:
4.0

the only issue i could define for improvement is the entrance/exit gate. way to small!

Michael D. 
Rating:
1.0

The reservation and traffic department experience was awful. Worst I've every had. 4-5 reservations change or cancelled internally. You can call me at (770) 598-8900 to discuss.

NICHOLAS J. 
Rating:
2.0

Truck was dented in multiple locations. Staff didn't wear masks. Pricing system was confusing and misleading.

Christopher P. 
Rating:
4.0

Customer did not leave a comment.

IESHIA B. 
Rating:
5.0

Customer did not leave a comment.

KHELLIE A. 
Rating:
5.0

Erin did an outstanding job of getting us unhooked and checked out quickly.

James T. 
Rating:
5.0

Did not receive refund

ARIANNA D. 
Rating:
5.0

Customer did not leave a comment.

Tangenika C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tracey F.  |  First Impressions 
Rating:
5.0

Ericka the manager was great she picked the absolute perfect size for my storage needs

Abu W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

sharlotte P.  |  Overall Experience 
Rating:
5.0

I was thoroughly impressed by the level of customer service at this location. After a long trip across the country, the lady at the front desk was welcoming and very receptive--though busy and multi-tasking. She really helped to make this a seamless move. So thanks.

Nyan R.  |  First Impressions 
No reviews have been submitted for this location.

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