Customer Reviews for U-Haul Moving & Storage at Cleveland Avenue

1,219 comentarios

2866 Forrest Hills Dr SW   Atlanta, GA 30315
(1/8 mile off Cleveland Ave College Park/Atlanta)

(404) 768-0781

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(404) 768-0781

2866 Forrest Hills Dr SW
Atlanta, GA 30315
(1/8 mile off Cleveland Ave College Park/Atlanta)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Thank you! I stored my things here for 4 years and am grateful. Unfortunately, my gate didn't close properly and when I returned the unit was full of mice and cockroaches. I'm sure that's not unusual, though. It seems that over my rental period the gates all around mine were replaced with new ones. It would have been nice if they would have replaced mine as well. Otherwise, the facility is convenient. The staff was always very nice and communication was consistent and polite. Thank you! If I need storage in the future, I'll be back!

George B.  |  Overall Experience 
Clasificación:
2.0

Surprise pricing and unorganized. I was sent from one location to the next and paid more than expected.

Queen B. 
Clasificación:
3.0

I reserved a Van, only to arrive and be put into a 10' ft. Truck. I was than changed 30% more⁉️ There while NO Considerations for my inconvenience…..

RUSSELL L. 
Clasificación:
4.0

The location has everything, but the space is very tight

Gregory B. 
Clasificación:
5.0

Everything was good.

SORITA M. 
Clasificación:
5.0

Everything was good !

SORITA M. 
Clasificación:
5.0

Great Customer Service!!!

Melvin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHARON B. 
Clasificación:
2.0

The location that I used (7866 Forrest Hills Dr, Atlanta, GA), could not have been more unprofessional. My box arrived here in June. I scheduled a pickup for my box on Saturday 8/7, many days in advanced. 2 hours before pickup, I get a call from this location saying they don't have a forklift driver. I was frustrated because this should have been planned for in advanced. I Saturday is when I had off from work and could move into my new home. UHaul should have planned for a forklift drivers on a Saturday weeks before. The lady on the phone was unapologetic and unprofessional. I then move into a new home on Sunday 9/19. My movers show up at UHaul to get my box but UHaul tells them “it's unavailable” with no information. Because this UHaul location didnt answer my numerous phone calls, I had to drive 30 minutes to the location to speak to them and they said they didn't get the box from the back of the storage room. I had placed my moving order 3 days before!!! There's no reason this should've happened and the fact that they can't call to let me know with proper notice! THEN I reschedule my movers for the next day, and my movers have to spend 90 minutes waiting for UHaul to get my box because my order shows canceled in the system!? Garnicia (the new general store manager) was not helpful as she said she didn't know what she was doing because she was new. I didn't cancel it, I had no refund, and it showed as active in the system. This was such a frustrating experience, I will not be using UHaul again. They were EXTREMELY difficult to get ahold of on the phone or chat consistently (from June to September I only got ahold of them on the phone twice)

Priya S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karim N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Debbie Q. 
Clasificación:
1.0

I was charged for fuel, even thiugh i brought it back at the same level as when i got the truck. The guy in the office was very rude, stating he had his personal life and didn't have time to check me in. I want the fuel charges returned to me asap.

Avery G. 
Clasificación:
5.0

Rachel and the manager were extremely professional and helpful. Would highly recommend this location.

Katie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ebony P. 
Clasificación:
3.0

The lady was by herself and got stuck in the back of the facility missed the main entrance and she can't help luckily employee from Uhaul was walking and he helped us. Thanked him for that without him there on that moment I don't know what will happen

Villamaria A. 
Clasificación:
1.0

Why was I charged for a second day?

CRAIG C. 
Clasificación:
1.0

I picked up the unit at noon, i rented the unit for a day…. I returned the unit at about 630pm that same day…. the agent was gone so I dropped my keys on the drop box… when I got my receipt I was charged for a second day???? Why

CRAIG C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

Lesson wait time

herbert M. 
Clasificación:
5.0

Both reps were very nice, kind and helpful.

Shadonna O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nellie P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeteree H.  |  First Impressions 
Clasificación:
5.0

The two girls there were very polite and helpful They check me in relatively quickly and were very kind. The gentleman I deal with when I come back was the same spirit: very cool and nice Overall super experience The truck was clean and worked well

HAmed L. 
Clasificación:
5.0

This was actually the last location I visited and the customer service was awesome. Ms.Garnerica was very polite & knowledgeable. The other two locations I visited prior to the last location was awful,rude,and need to be properly trained people skills on dealing with the public.

ERICA W. 
Clasificación:
3.0

I would rated this location a 5 star. Because of the great experience I had returning the vehicle. Checking out the vehicle was a whole different story. The associate working that day was too quick to check me out and these are results of a good/bad review. 1. The contract indicated a full tank. It had less then 3/4. 2. The mileage on the contract indicated over 77,000 miles. It had a little over 66,000 miles. When I brought these findings to the associates attention. She dismissed me by saying. “Just take a picture.” REALLY!

DEBRA R. 
Clasificación:
4.0

Parking was difficult, not much space to maneuver when returning a van/truck. Otherwise, great staff and service!

Andres C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS SAMUEL F.  |  Overall Experience 
Clasificación:
5.0

They were very helpful with helping me remove my car from the tow dolly. I could not have done this myself and their staff knew exactly what to do. They went above and beyond.

Ann M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick G.  |  Overall Experience 
Clasificación:
5.0

Erica and the staff at this location are always very helpful and professional, and operate their location as such. Been a customer for a few years now, i won't be going anywhere anytime soon

Derrick G.  |  First Impressions 
Clasificación:
5.0

Staff was very professional and friendly. Definitely would recommend to others.

Donna F M. 
Clasificación:
5.0

The staff was very professional and kind. Honestly just keep doing what you're doing.

Donna F M. 
Clasificación:
5.0

Much nicer well maintained and more professional than my first storage facility so I'm a happy customer and your attendees where extremely helpful and kind.

briale j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA J. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROY S. 
Clasificación:
5.0

Great customer service and helpful made the horrid task of moving somewhat bearable

BRIALE J. 
Clasificación:
5.0

Very helpful staff great customer service I'll definitely be coming back and referring people made the horrid task of moving somewhat bearable

BRIALE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candise W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

medford D. 
Clasificación:
5.0

Always a pleasant experience at this location.

DWAYNE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra T. 
Clasificación:
5.0

El cliente no dejó un comentario.

terry S. 
Clasificación:
5.0

The Manager at this location was very helpful, knowledgeable, kind, and demonstrated great customer service.

monquallo B. 
Clasificación:
5.0

Continue doing what you all are doing.

Lucas B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MILES W. 
Clasificación:
4.0

Store too crowded with boxes and stuff. Always a little chaotic and disorganized. No place to park.

Luis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS MICHAEL C. 
Clasificación:
5.0

Erica Young was very professional. I've been in customer service for 23 years. I used to be a customer service manager for AT&T. She is handling rude and entitled customers from all walks of life. I sat there and watched. She does her job very well. This needs to be taken into serious consideration. You are lucky that she stayed with your company. Please do more for her than just a simple pat on the back. You need her to help run your company. Thank you kindly.

WILLIAM M. 
Clasificación:
5.0

The manager Erica was a great help and very friendly.

Robert B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra T. 
Clasificación:
4.0

Dropped it off after hours and used the AP. Worked fine..Thanks

Robert S. 
Clasificación:
5.0

Erica Young is a rockstar. She and the female that was in training provided exceptional service and was able to rise above the rude, disrespectful, unreasonable and out right crazy customers before me. I'd like to commend her on the level of professionalism and courtesy she and the trainee showed me, the undeserving customers ahead of me and the customers that were there when I returned the truck. Employees like these two make customers want to come back. Keep up the good work Erica and trainee who's name I forgot. And congrats to Uhaul for having caring employees. Until I come back to steal these two for my business.

damon J. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEILSA M. 
Clasificación:
5.0

Very friendly staff

JOHN R. 
Clasificación:
5.0

Erica was awesome.. up her pay!

DARTANYON M. 
Clasificación:
5.0

Erica is the absolute best!!! The one woman is more efficient then some fully staffed Uhaul locations.

ABU W. 
Clasificación:
1.0

The truck was in horrible condition and not clean. I will never rent from that location again

SHAWATA B. 
Clasificación:
5.0

So glad Erica is back. This one woman runs a whole operation better then moat fully staffed Uhual locations. Absolutely the best!!

ABU W. 
Clasificación:
5.0

Highly recommend this facility

Hettie S.  |  Overall Experience 
Clasificación:
1.0

Was overcharged

MICHAEL S. 
Clasificación:
5.0

MAKE SURE YOU KEEP ERICA ON YOU GUYS TEAM SHE'S A OUTSTANDING EMPLOYEE

Devin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damien W. 
Clasificación:
5.0

Erica and the other staff are awesome thank you so much for all your knowledge and help.

MICHELLE M. 
Clasificación:
5.0

They gave me the service i needed also cumster service was great

Master M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela J. 
Clasificación:
5.0

Kendrick and Ricardo were helpful resolved my concerns.

Jennifer R. 
Clasificación:
4.0

El cliente no dejó un comentario.

david m.  |  Overall Experience 
Clasificación:
5.0

again the people at the location were fine but Uhaul dropped the ball again. i was given no info on where i could drop off my truck and to call Uhaul is pointless because you are put on hold forever and then you are talking to someone in New York. For a huge company you are piss poor at best. I WILL NEVER USE YOU AGAIN.

frederick D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
5.0

Erica was amazing!!!!!!! Sad to go because of her. But happy to be reaching new heights! Thank you Erica, I will only ever recommend this location because of your impeccable service! Thank you! Thank! Thank you! You're amazing. Uhaul is lucky to have you.

Olevey G.  |  Overall Experience 
Clasificación:
4.0

Just keep serving the customers like you are doing with respect and a smile

SABRIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sugat P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Burnett P. 
Clasificación:
2.0

El cliente no dejó un comentario.

BENJAMIN F. 
Clasificación:
5.0

I didn't get her name but she checked us on and out. She was incredible. The best personality to encounter in such a stressful situation like moving. Thank You

Ashlei T. 
Clasificación:
3.0

Same location as confirm

JOONHO L. 
Clasificación:
5.0

Give them the same professional service that I was given..NO IMPROVEMENT NEEDED..VERY PROFESSIONAL & knowledgeable..and super sweet and kind...

ALFREDIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin D. 
Clasificación:
5.0

Erica Young was very nice and went beyond the call of duty to get us the exact cargo van we needed and when we needed it. Thanks Erica! Because we looked everywhere in Atlanta for a cargo van to rent!. Erica came through for us!

Darrien G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F.  |  Overall Experience 
Clasificación:
4.0

Ms. Erica Young was always accommodating, and I appreciate all of her help over the last year. When I was moving out of my storage unit on Friday, May 14th, Kendrick Moody was in the office. Kendrick insisted on ringing up the white guy that came in after us first. Even though the gentleman told Kendrick that my Fiancée and I were there first and Kendrick should help us. Kendrick still helps him before us. My Fiancée and I were still being patient after he rings up the gentleman, but next, Kendrick runs out of the store to help someone else. When Kendrick comes back, he asks us this time if he could help another person. We politely tell him no because we are moving items out of our storage unit today, and we were on a schedule. We want to rent the van so we can get started. Kendrick says "okay" and proceeds to help someone else still. When he comes back to help us finally, I asked him to remove a dolly from the service equipment contract because there were two dollys listed. Kendrick said he did, but when I received the print out both dollys were still there.  Again thank you to Ms. Erica Young for fixing it and helping me and my Fiancée

VENITA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Earnest H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ben C. 
Clasificación:
5.0

El cliente no dejó un comentario.

IBUKUNOLUWA O.  |  Overall Experience 
Clasificación:
5.0

The entire staff portrays outstanding customer service skills that are both impeccable, and hard to find in many businesses. Ericka however is one of the best I have ever dealt with in my life . I was in the process of losing many of my possessions due to unemployment, also losing my mind . I could hardly communicate let alone describe the services I needed at the time. Ericka took charge,and with patience I would have to compare to a saint silently arranged my moving truck ,and my storage needs leaving me in awe at how fast my worries were resolved. Thank you Ericka,and the entire uhaul staff for the services you all provide

CEDRICK C. 
Clasificación:
5.0

The original place where u was scheduled to return the trailer was closed and run down. I went to this location and it was open and very clean. The lady that helped me could not have been more accommodating or pleasant to deal with.

MAX B. 
Clasificación:
5.0

I didn't get her name but the you g lady that was working the desk was very helpful. We were having trouble with the self drop off feature in the app and she came out and assisted with no problem. Very friendly and has a wonderful personality

RYAN R. 
Clasificación:
1.0

Get professional workers that knows how to talk to any diversity, employees that are mindful not to smell like an arena of smoke and knows how to talk to customer even if it's in a finesse business situation

PHYLLIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TEAONDRA G. 
Clasificación:
5.0

I thought it couldn't be better than my experience in Oklahoma City, but I was wrong !! A+++

Ross A. 
Clasificación:
5.0

Erica, the manager, was just wonderful. She and the customer service lady I spoke to (I didn't get her name!) saved what could have been a terrible situation (the equipment I'd reserved at another location didn't exist there and the location was closed anyway) and made it delightful

ROBIN S. 
Clasificación:
5.0

How are more managers like Miss Erica she was very polite respectful and she also was patient with me doing a very challenging situation,Thanks again and continue on delivering great service

ALPHONSO F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON L.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service and help from all staff members!!!

Brandon L.  |  Overall Experience 
Clasificación:
5.0

Erica was kind, accommodating and efficient. I'll come here again for sure

Lateesha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT M. 
Clasificación:
5.0

Great service

mariom V. 
Clasificación:
5.0

El cliente no dejó un comentario.

herbert m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQULIAN F.  |  First Impressions 
Clasificación:
5.0

I was able to move everything into my new home without a problem.

Malina S. 
Clasificación:
5.0

HIRE MORE MANAGERS LIKE ERICA YOUNG! EXCELLENT EXCELLENT CUSTOMER SERVICE. THANKS.

DILENGO H. 
Clasificación:
5.0

I recently rented a pick up from Uhaul for a small move. I was initially running behind and contacted the store. Erica answered and was extremely helpful. Upon arrival, I met Erica and she was so pleasant, she was the only one on property and was assisting numerous guests with a wonderful and helpful demeanor. I have only rented from Uhaul once before. But her hospitality and genuine want to assist was so needed. Moving can be extremely stressful and she really helped to make the process smooth. Your location is lucky to have someone like this as the point of contact for guests

THEANNA G. 
Clasificación:
1.0

El cliente no dejó un comentario.

BERNADETTE W.  |  Overall Experience 
Clasificación:
1.0

I am being charged for a dolly & pads that I never received. My original reservation was modified at the location because my original truck wasn't available. The accessories were never given to me but I am being charged. I called the store 5 times today with no answer.

JAMES C. 
Clasificación:
5.0

The place is nice but they need better parking

SHARON B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
5.0

Something did not go through with the automated 24/7 application. So I would just say that troubleshooting that might be of use. But the location was more than happy to take care of things.

Wanda W. 
Clasificación:
4.0

I can say i didn't have a problem èverthing with well thank you for everything in my needs Thank you God bless

ETHER C. 
Clasificación:
4.0

Yall have good service

ASHLEY R. 
Clasificación:
5.0

Everything was very professional and handled correctly

BRANDON L. 
Clasificación:
5.0

El cliente no dejó un comentario.

cedrick c.  |  Overall Experience 
Clasificación:
2.0

I was shuffled to three different locations after every location failed to keep my reservation even though I arrived on time. It took us 3 hours to find new rental vehicles every time we were turned away. We waited over 45 minutes at one location for an attendant to arrive to the office while 10 plus customers waited and were pushed over an hour past their pick up time. This was the most stressful moving day I've ever experienced and almost entirely due to UHauls failure to operate correctly. I hope I never have to move again.

Alivia B. 
Clasificación:
5.0

The lady that waited on me was nice & she done everything that she could to make sure things were like they was suppose to be & im sorry I don’t know her name

Lashana D.  |  First Impressions 
Clasificación:
5.0

Excellent personnel, check-in was fast and easy. Only problem is the very small check in/parking area. Other customers blasted their horns at me while I was waiting to check in a trailer.

ERNEST K. 
Clasificación:
2.0

Needs to work on custom services.

SHERRI S. 
Clasificación:
2.0

The next time I rent a UHaul, Can you all make sure it's a good driving truck, Cause the last three UHaul I rented was very raggèd and all three was hard to turned. Thanks, Ms. Dorothy Manns

DOROTHY M. 
Clasificación:
1.0

the side door didnt work...I had to pay 20 bucks to fix the side door becouse it was needed not only I was waiting for sales person to finish renting another truck how dare he charge me for extra day he would not give me my invoice he said that his phone doesnt work

jaroslav Z. 
Clasificación:
3.0

We not very friendly. Both on duty reps were on the phone when I cam in, which at first I could not tell, So I stood there and no one even looked at me. I would expect, I will be right wit you. After they both good off the phone, they went right into a dialog with each other. Again, nothing was said to me. Finally one of them said to the other, will you check him in !!!

Frank N. 
Clasificación:
3.0

No comment.

VORISE S.  |  Overall Experience 
Clasificación:
5.0

Ms. Erica was truly a blessing towards making my moving experience bearable by relocating from out of state. Keep doing what you're doing! God bless

Pamela S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lacey m.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jason M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AJIB A.  |  First Impressions 
Clasificación:
5.0

Ericka the manager was great she picked the absolute perfect size for my storage needs

Abu W.  |  First Impressions 
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