Customer Reviews for U-Haul Moving & Storage at Citrus Park

5,245 comentarios

6111 Gunn Hwy   Tampa, FL 33625
(E Of Veterans Exwy)

(813) 962-7338

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(813) 962-7338

6111 Gunn Hwy
Tampa, FL 33625
(E Of Veterans Exwy)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Andrew V. 
Clasificación:
5.0

Nothing. Everything was great!

Sharon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd F. 
Clasificación:
5.0

Nothing to recommend.

Kenneth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK S. 
Clasificación:
1.0

My move through uhaul has been the worst experience I've had to deal with. The Gunn Hwy location employees are horrible. I went in to try and figure out where my stuff was and they originally couldn't find it. They claim they had no record on my ubox. Then they claimed they had it the whole time and refused to refund the storage fee (after losing my stuff). THEN my movers got there and they still claimed my stuff wasn't there…yet it was there? They have no idea what they're doing and nobody puts notes on anything.

Kendra S. 
Clasificación:
5.0

Nothing, Everything went well and employees were very helpful

BArbara H. 
Clasificación:
5.0

Luis at the counter that help us was amazing. He was very helpful and friendly. He also help to carry out the boxes.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
1.0

I rented a van that was at the location. Had to drive an additional 3 miles. Which put 6 more miles on the contract at .79 cents. I hired two movers through your moving help service and they didn't show. But moving help service charged by card $265.95. The worse experience ever.

Pasquale L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
4.0

need more parking spots. would have marked location as "Excellent" if there were more parking available.

Michael N. 
Clasificación:
5.0

Overall great experience. Would highly recommend this to others. Only suggestion is to improve the web experience and show more details and allow for more updates through the website. Had to call and transfer between departments for a delivery change which could have been done on the website. Other than that everything went perfect

Noah B. 
Clasificación:
4.0

Have truck rental ready at appointment time, or call and advise of being 2 hours late. So I don't waste my time, and gas to pick up what is not there.

Joel L. 
Clasificación:
5.0

Excellent!! Thanks

HUGO B. 
Clasificación:
4.0

El cliente no dejó un comentario.

mary N. 
Clasificación:
5.0

John is a great representative for your company!

PAUL C. 
Clasificación:
4.0

Rented to make big move, opted for extra days, just to be sure, when returning, was told no credit for 1 was rentals. Don't you think you should've said something at rental. We opted for extra insurance (rate by the day) turned in early, got nothing back. Could've used the truck and trailer for 3 more days, when I mentioned that, they quickly told me that it was already checked in.

Tra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMON M. 
Clasificación:
5.0

rental went very smoothly. Ver good experience.

Carlos A. 
Clasificación:
5.0

No comment

Terri M. 
Clasificación:
5.0

I left a small item in the back of the truck and they called to let me know so I could go back and get it. Above and beyond, so nice.

Helen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taja-Wana R. 
Clasificación:
3.0

The truck was in a quarter of a tank. Doesn't make sense for people who rent the truck to be quarter of a tank and pay for gas before even doing the mileage. Trucks should be full tank before even living the location and the customer should pay to maintain the full tank as they use it.

IRIS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

The back of the uhaul did have a lot of roaches.

Tara C. 
Clasificación:
5.0

Nothing. The experience was very easy and the employees were very helpful.

Kimberly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

cesar C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roshea K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele S. 
Clasificación:
5.0

This is the second time I use Uhaul and I am very satisfied. Thank you for a good customer service and good prices.

Amado Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARIEL T. 
Clasificación:
5.0

Everything was top notch from ordering the equipment online to speaking to the sales staff at that location. An overall great experience in a chaotic double house closing I was going through. Thank you UHAUL for helping me get my moving job done and extending the truck rental a day without any trouble. Definitely will recommend UHAUL

Dianna M. 
Clasificación:
4.0

Thanks for helping make a tough job easier!

JOSEPH W. 
Clasificación:
5.0

Great staff specially help from Jean

diana b.  |  First Impressions 
Clasificación:
5.0

Great customer service and easy loading and unloading area.

Ian B.  |  Online Move In 
Clasificación:
5.0

Easy, Breezy...Love U-Haul !!!

DONNA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

maria D. 
Clasificación:
5.0

Entire experience from check in to check out was excellent. Staff were excellent. Online check in easy. 5 stars guys

Robert N. 
Clasificación:
5.0

Courteous, friendly staff, easy access with ample space for maneuvering the trailer, and 24-hour returns. Great experience overall.

Wilfredo Z. 
Clasificación:
5.0

Service and rental was quick and easy.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
5.0

My experience in customer service was excellent. Associates explained everything before asking me to sign anything. Would use and recommend again.

Barbara F. 
Clasificación:
1.0

Would no rent from this location again, was given misinformation and now being charged a tow fee because of a simple misunderstanding. Truck was parked where the rest of them were but yet I'm being charged a fee.

Sean M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAYSIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abraham M. 
Clasificación:
3.0

I reserved the truck at a specific location in order to save money on the miles. U-Haul changed the pick up and drop off location without asking me first. I took an Uber to the original pick up location only to find out after id spent 12.00 to get there that I had to spend 20.00 on another Uber to go 18 minutes away to the new pick up location. I had to call uhual to find out what was going on. I was an hour and a half late getting to the rental because of this. I had to drive and pay for way more mileage then I could afford and had to borrow money to cover the costs. I have not received my remaining balance of 42.00 and change yet either. I will not use U-Haul again .

Ashley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA H.  |  Overall Experience 
Clasificación:
5.0

No coment

GUSTAVO P. 
Clasificación:
5.0

John was very professional and helpful with getting my unit.

debra m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH P. 
Clasificación:
5.0

Always a good experience. Thank you.

Louise P. 
Clasificación:
5.0

I was not very happy that a truck I reserved on Monday, 3/21 was not available at a location closer to where I was moving from on 3/26, where I made the reservation. Meaning I had to pay extra miles. However, the location at 6111 Gunn Hwy was great to work with. Customer Service was on point!!!

Kacey B. 
Clasificación:
3.0

Truck needed a new tire sensor

Andrew R. 
Clasificación:
2.0

was great till Gary started working there. He is rude and thinks he owns that place. Had rented there for 4 years. I will never. Rent there again as long as he works there.

carol S.  |  Overall Experience 
Clasificación:
5.0

Nothing all first class

DAVID W. 
Clasificación:
5.0

Polite and helpful staff. Thanks guys!!

Mark F. 
Clasificación:
4.0

Only one person at counter at 8:30 in the morning, 4 people waiting service. need more at counter at busy times.

Joel L. 
Clasificación:
4.0

The only issue I had was that the vehicle reeked of cigarette smoke as soon as I opened the door. I had to drive with the windows down the whole time because it made me nauseous.

Diane C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Victoria W. 
Clasificación:
5.0

Everything was good.

Dorelle R. 
Clasificación:
4.0

Only problem was that I reserved a 5x8 trailer weeks in advance and on day of pickup was told it was miles away and had to go get it myself. So, I took a smaller 4x8 and had to make do.

Paul B. 
Clasificación:
5.0

Stay consistent in your customer service. Right now, you have excellent staff. Keep them.

JesseM B. 
Clasificación:
5.0

The man was so nice, professional and accommodating. Went out of his way to help me after a stressful day. It's nice to deal with friendly professional people. Gracias.

Myra O. 
Clasificación:
5.0

The only concern I do have is, I did not receive my final receipt. This is something that needs to improve. Other than that, everything was great.

Oswaldo P. 
Clasificación:
3.0

Tire gauge light was on and smelled like cigarettes

Daniel E. 
Clasificación:
5.0

El cliente no dejó un comentario.

elenia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

wayne B. 
Clasificación:
1.0

I was billed for a cleaning fee when the vehicle was returned with no trash/mess left from me. I left it ad i got it. When I inquired to the store, i got no response.

Bryan R. 
Clasificación:
5.0

I can't imagine anything that could be improved. Both employees that I dealt with were extremely helpful and courteous. I had an issue in that I had accidentally reserved the wrong vehicle and when I realized that the vehicle I was given was not what I wanted, the swap was made seamlessly with no trouble at all

Debra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIFER G.  |  Overall Experience 
Clasificación:
5.0

I used to go to the location on N. Florida Ave. After my recent experience there where my guaranteed reservation was given out to the guest who was in-line behind me, and the poor attempt at customer service to resolve the issue, I'll from now on ONLY Go to this location on Dunn Highway. It's much farther out of my way, but the customer service is far superior anywhere else, especially some places I've been recently. Thanks gun Highway

Jason S. 
Clasificación:
5.0

Jayme and staff were amazing. Definitely helped us get what we needed for our move.

Carlos V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori G.  |  Online Move In 
Clasificación:
5.0

Keep smiling, providing great customer service.

Christian S. 
Clasificación:
5.0

Very efficient at this location. I was able to make my trailer return and be on my way in approx 5 minutes

Garold W. 
Clasificación:
5.0

Overall, the service was good for our second time using it. However, I think the truck could've been maintained better. The steering was very misaligned. It was difficult keeping control of the vehicle. The suspension felt bad too. It could've been a bit softer. But I will not stop using Uhaul because it's so convenient and affordable and the customer service is excellent.

Sandy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene L. 
Clasificación:
1.0

The customer service was horrible did not want to help out at all. 4 hrs I waited to get the keys for the truck. Worst customer service ever!!!!

kristin M. 
Clasificación:
5.0

Stay the same.

Hector H. 
Clasificación:
5.0

No

Lester L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
1.0

I specifically bought extra insurance and asked if towing was covered. I was told yes. The vehicle became disabled in sandy soil and then suddenly the insurance did not cover it. Not only that, but I was passed through numerous call centers with long wait times until I cancelled the tow from UHaul (which your system said had arrived hours after the fact, but had not) and paid for it myself ($100 cheaper than your charge). You are charlatans and I am disgusted. By the way, I was told it was u fortunate I wass given incomplete/misinformation. That's not good enough. Disgusting display of apathy and lack of customer service. The ironic thing v is if we had crashed the truck it would have been covered. Completely ridiculous and not what I asked for.

Chantelle C. 
Clasificación:
5.0

Awsome place

Keegan S. 
Clasificación:
5.0

Everything was ready for my pickup of the trailer. Extremely professional and friendly. This was my third time using this location and I highly recommend this facility.

Patrick N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aldo M. 
Clasificación:
5.0

Every time I use this location it's excellent very well organized very attentive employees.

MATTHEW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARIEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE S. 
Clasificación:
2.0

Staff was rude

Cedric H. 
Clasificación:
5.0

Great spot

LEIGH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lyndon M. 
Clasificación:
5.0

The facility I had storage in was great! Very clean, helpful, and convenient. However, the 800 customer care line was not helpful and was very rude; I had to speak to a manager due, which then my questions were finally answered. So if I could give 2 individually score I would give the Citrus Park facility and staff 5 starts and the customer "company" help line a 1/2 a star.

Lyndsay C.  |  Overall Experience 
Clasificación:
5.0

Very pleasant employees and efficient service; thank you!

BRIAN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUSTAVO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHELSEA M. 
Clasificación:
3.0

El cliente no dejó un comentario.

RUTH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori G.  |  Online Move In 
Clasificación:
5.0

It was an amazing experience. Everyone was super helpful and extremely efficient.

JOSEPH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip P.  |  Overall Experience 
Clasificación:
4.0

Employees are not friendly

ABDIEL H.  |  Overall Experience 
Clasificación:
4.0

I had no problems with the storage facility. I used one for years. The problem I have is with the lack of communication when renting a trucks.

DANIEL M.  |  Overall Experience 
Clasificación:
5.0

Good job Jasmine

STEVEN S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle l.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MARJORIE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen M.  |  Overall Experience 
Clasificación:
5.0

I loved it all ,very convenient and friendly staff

Rashid L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany S.  |  Online Move In 
Clasificación:
1.0

The mattresses, box springs and upholstered rocking chair were infested with bugs. I had to take them to the dump. When I went to the office to tell them about the issue, they said it wasn't U-haul's problem and they couldn't help me. The employee told me to call Repwest insurance. Repwest said they weren't responsible and they would refer my claim to U-haul corporate. I haven't heard anything and I am out two beds and a chair. This was a very bad experience.

Sheree Ann H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene Z.  |  Overall Experience 
Clasificación:
5.0

Staff was above and beyond pleasant..

CYNTHIA B.  |  First Impressions 
Clasificación:
5.0

Overall really great experience. This was our second time using a uhaul storage center so we knew what to do with the codes, but the first time we did it we were lost that one of the three boxes on the building was a check-in and then you used the code to get in. Maybe a video would be helpful.

Ashley H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL N.  |  First Impressions 
Clasificación:
3.0

Attempted break-in of trailer. Transients living on the property. Back gate is inconsistently locked and closed.

KYLE I.  |  Overall Experience 
Clasificación:
5.0

Best service ever. Very nice and friendly store.

ABDIEL H.  |  First Impressions 
Clasificación:
5.0

Good job.

Arsene L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cang N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

clarissa g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kirk G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B.  |  Overall Experience 
Clasificación:
5.0

They were very polite and efficient!

Maria M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline A.  |  First Impressions 
Clasificación:
5.0

Staff was AMAZING! Coming from Miami to Tampa to find such friendly and helpful people really made our transition that much better!!! Thank You! PS Icing on the cake was the coffee/food recommendations we got!

Maria Cecilia Z.  |  Overall Experience 
Clasificación:
4.0

Keep up the good work !

Arsene L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina D.  |  Overall Experience 
Clasificación:
5.0

super easy

Rashid L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RAFAEL R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Haley K.  |  Overall Experience 
Clasificación:
4.0

Nothing is perfect in life but as far as storage is concern, this is a pretty decent outfit. The elevator broke down (normal) from time to time, but other than that, it was nearly perfect for the 5 years plus I stored my stuff here. Clean and well maintained, good clean bathrooms, A/C. I recommend this place.

ENRIQUE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlon A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angeles C.  |  Overall Experience 
Clasificación:
5.0

Patrick is awesome! He is very friendly and professional

ANGEL R.  |  First Impressions 
Clasificación:
5.0

Great place. I would definetly recommend. Gracias.

Noelia M.  |  Overall Experience 
Clasificación:
5.0

All workers at the front desk was helpful and had me in and out quick

jay F.  |  Overall Experience 
Clasificación:
4.0

El gerente de esa localidad no fue cordial en las dos ocaciones que tuve contacto con el, no fue amable conmigo como cliente y abrió más tarde del horario que estaba establecido y teniendo mala actitud, gracias

Luis M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dakota W.  |  Overall Experience 
Clasificación:
4.0

The storage and truck cost more than I had reserved. I had reserved a ground level storage unit that the person in store said didn't exist, but he one I ended up with cost more and has insurance on it that I don't think is necessary. Overall, not convenient and not cost guaranteed for having reserved everything.

Angela C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angeles C.  |  First Impressions 
Clasificación:
5.0

I checked in on a Sunday morning with no waiting. Staff was friendly and helpful. Access to the climate-controlled storage building was easy and secure. We rented a UHaul truck so it was great that the storage building had a loading dock for the size of the truck that we rented. The carts were very helpful. I needed to switch to a larger unit and the staff was helpful in making this transfer.

Tony L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerman R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen V.  |  First Impressions 
Clasificación:
5.0

Easy, simple, no problems. was cool having my first month free but there wasn’t any military discounts :/

jay F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

bridget b.  |  Overall Experience 
Clasificación:
4.0

Telephone and office wait times longer than expected.

Frank T.  |  Overall Experience 
Clasificación:
5.0

Great group at the Gunn Hwy Store

Arleen L.  |  Overall Experience 
Clasificación:
5.0

I am a returning customer, and really appreciate this storage

Taiwana L.  |  Overall Experience 
Clasificación:
5.0

Service great for booking storage unit. Returned truck at same level. Was still chg for not having enough gas. $6 and some change . No big deal.

CARLOS L.  |  First Impressions 
Clasificación:
4.0

You have ignored my request for phone calls ONLY

Teresa H.  |  First Impressions 
Clasificación:
5.0

This location exceeds expectations every time you visit and is unlike any other location. The staff here are all professional unlike other locations

ANTONIO G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaterrica L.  |  First Impressions 
Clasificación:
4.0

I've had a unit there for 16 years. No major complaints. Always felt my property was safe and secure. Few minor concerns: Limited access hours especially on weekends unless you wanted to pay more. Very very difficult to reach storage building many times during the weekends due to heavy volume and movement of rental trucks. Overall very satisfied.

DARRIN D. D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sagrario H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

pete h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tarik H.  |  Overall Experience 
Clasificación:
3.0

The person who waited on me was talking on his phone, and I had to wait about 5 minutes for him to help me. He seemed like he didn't want to be there. And why do I need 2 extra people on my application? And I could barely read the space number, because he didn't tell me what it was. My daughter took a guess.

wanda d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Morena A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIKA J.  |  Overall Experience 
Clasificación:
5.0

Could not get ahold of anybody by phone on Monday 7/5/21,. Had to drive up to speak to some one.

David C.  |  First Impressions 
Clasificación:
5.0

I wish I can give a higher rate. I've been nothing but please with the service and staff.

frank s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DORIS R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Trina H.  |  First Impressions 
Clasificación:
5.0

Place was clean safe and the staff was very friendly and helpful thanks

Stewart m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia C.  |  Overall Experience 
Clasificación:
3.0

Not able to talk to store on the phone.

John V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Zolan A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather B.  |  Online Move In 
Clasificación:
3.0

One of the reasons I chose this location was the hours of access...The directions for the access codes are confusing.....there are three keypads!!!! I did manage to gain access for my first dropoff but am concerned if I'll be able to figure out when I bring another load.

Dawn D.  |  Online Move In 
Clasificación:
5.0

I had a trailer hitch installed a few months ago and the general manager, Patrick Walker made the transaction work on time and within budget, to our mutual satisfaction in spite of a couple of minor glitches. He also became involved in our storage rental unit agreement due to a conflict between our agreement with an on line agent and the policy of the company. He resolved the issue with no delay and fairly, according to our agreement, and to our satisfaction. The facility is clean and well maintained with easy access. The personnel at this 6111 Gunn Hwy location have been helpful and knowledgeable. I highly recommend this business.

Michael B.  |  First Impressions 
Clasificación:
5.0

Great facility. Clean and spacious.

Ellis D.  |  Overall Experience 
Clasificación:
2.0

I setup a reservation for a unit and everything seemed okay until I got there. I was told I would have 24 hour access but the hours on the door said differently. The Confirmation email didn't give clear directions on how to get into unit. My code didn't work to get into the door. I went in behind someone else and when I got to my unit (after I had to search and find it) I opened it and alarms started going off. I had already loaded a cart full of stuff and tried to call the front office for assistance but was transferred to customer service and placed on hold. There was no way to speak with anyone in the front and after being on hold for over 10 mins I loaded my things back into my car, went to the office and canceled my reservation. I received a full refund and will not be using uhaul storage or recommend it to anyone.

Marc C.  |  Online Move In 
Clasificación:
5.0

Thank you for the wonderful customer service!

Kristine B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DARLENE V.  |  Overall Experience 
Clasificación:
5.0

Very kind understanding and willing to accommodate every situation 2 Thumbs Up

CHANTELLE D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL B.  |  Overall Experience 
Clasificación:
5.0

Very happy customer! I've been using Uhaul for my storage unit for 3+ years and completely satisfied. I've never had any issues and have nothing negative to say. Would recommend to others! Great experience

ANDREW F.  |  Overall Experience 
Clasificación:
5.0

After driving a UHaul truck 3 hrs to Tampa I was exhausted. I had reservations at Extra Space after they "sold me" on the first mon the free. Unfortunately once I got there I discovered the Free didn't include hidden fees for Admin fee and required renters insurance and only their locks can be used. My "FREE" was close to $100. As tired as I was I couldn't let that happen! I called UHaul they also told me 1st month was free but this time it was REALLY FREE! :-). During this time of Covid, not working, not being able to afford my home any more and moving in with a friend I needed every break possibly. I was thrilled! I jumped back in the truck and went to 6111 Gunn Highway Tampa, FL Where there service was exceptional. I'm so happy I didn't just say OK and give those other guys my money! Save yourself the time and effort just go to UHaul!

Angela C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDETTE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie F.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly and helpful and the storage area was clean

Stewart m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly U.  |  First Impressions 
Clasificación:
5.0

Very clean and friendly staff.

MARK S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN S.  |  Overall Experience 
Clasificación:
5.0

Door of unit is very stiff and needs attention.

Todd W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda S.  |  Overall Experience 
Clasificación:
5.0

I was treated very well and my questions were answered.

Joan H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON D.  |  Overall Experience 
Clasificación:
1.0

My experience with this GM was my worst experience ever. He illegally charged my card without my permission at least 3 times. Fire the GM and change that illegal practice and it would have been a great experience.

Rickie S.  |  Overall Experience 
Clasificación:
5.0

Excellent experience! Excellent costumer service!

Francisco S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R.  |  Overall Experience 
Clasificación:
5.0

Very good

Franicsca M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lenore R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lioudmila p.  |  Overall Experience 
Clasificación:
3.0

the price online and on the wall in the store was $15 dollars less than what they told us in the store for the exact same unit. We had a reservation with the amount on it and they still would not honor the price.

Freddy R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G.  |  First Impressions 
Clasificación:
5.0

¡Gracias!

Tasha F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan H.  |  First Impressions 
Clasificación:
4.0

Nelson helped me get setup with my storage unit. He was super kind and knowledgeable. Climate controlled storage facility is very clean. I'd recommend it to anyone who needs storage

Joshua B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aqeel S.  |  Overall Experience 
Clasificación:
4.0

The staff and management and even the lady who cleans are all super nice! Due to COVID, I moved permanently into a large house and no longer have a need, but I could sell it at any time and once again have a need for storage.

ANDREW C.  |  Overall Experience 
Clasificación:
1.0

They GM very rude disrespectful, Always overcharging on things Never contacts when said he will Needs to be terminated immediately

tommy r.  |  Overall Experience 
Clasificación:
4.0

Not being able to leave the corridor lights on was very dangerous. I would be arranging boxes in mu unit and the lights would go off, I would have to move around outside the unit to activate the motion sensor.

RANDE F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GAIL W.  |  Overall Experience 
Clasificación:
3.0

I loved everything about the facility but I rented an air conditioned controlled unit and it was always 90° in there! Blankets and linens smelled moldy when I moved out. I wouldn't rent there again because it was too hot in the unit and the heat will ruin furniture!! Satisfied with everything else but not worth losing furniture. Would never rent there again or suggest anyone rent there unless you're renting an outside space or don't care how hot the unit is.

ANALISE G.  |  Overall Experience 
Clasificación:
5.0

The staff was outstanding. A lot of customers with needs including myself and the gentleman behind the counter was running around and multitasking like a superhero. It was getting late and extremely hot and the guys offered me some bottles of water and even let me refill right at closing time. Awesome experience.

Robert G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW T.  |  First Impressions 
Clasificación:
4.0

Expensive. I had a 5x5 and asked to upgrade to 5x10 for 91.00 a month. I moved to a newer facility and have a 10x14 climate controlled for 104.00 a month. Uhaul storage is extremely pricey compared to most others. It's still a well maintained facility and staff was always friendly.

SASHA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

edwin o.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Abraham T.  |  Overall Experience 
Clasificación:
5.0

Sara was extremely patient and helpful.

Owen M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Ebony D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Damaris R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RYAN O.  |  Overall Experience 
Clasificación:
5.0

Everything has been excellent. My reasons for leaving are due to my own personal situation or I would be glad to continue.

jim m.  |  Overall Experience 
Clasificación:
5.0

Never any problems after 9 years, thank you !

ROBERT B.  |  Overall Experience 
Clasificación:
5.0

GOOD EXPERIENCE ALL AROUND

JAmes K.  |  Overall Experience 
Clasificación:
5.0

The people in service were excellent, and help me with everything, thank you

JUAN M.  |  First Impressions 
Clasificación:
5.0

Had my remote checkin completed and i was in and out in 1/2 hr or so....very quick and knowledgeable staff.

Chris W.  |  First Impressions 
Clasificación:
1.0

I was sold a unit that didn’t have a lock removed from it so my movers had to leave me With time restraint had to move with my sister on a last minute fly in. Everything that can go wrong went wrong

cecilia b.  |  First Impressions 
Clasificación:
5.0

Very professional great customer service

pedro m.  |  Overall Experience 
Clasificación:
2.0

I got charged late fees every few months because this facility has a scam going on where they put the wrong zip code in so my payment would not go through, the bank confirmed this info

DOREEN D.  |  Overall Experience 
Clasificación:
1.0

Water leaked into my unit and damaged my $600 mattress. I went to the front office and the two associates didn't even care to come see it for themselves and told me I should have gotten the insurance.

Yousef S.  |  Overall Experience 
Clasificación:
5.0

Great service, team members where awesome!

jeffrey b.  |  Overall Experience 
Clasificación:
5.0

UHaul's standard is excellent service, clean and secure storage areas and friendly staff. I was very pleased with everything at the Gunn Highway location

CHERYL E.  |  Overall Experience 
Clasificación:
5.0

You have a wonderful place for storage.

JOHN M.  |  Overall Experience 
Clasificación:
3.0

The staff was friendly but provided incorrect information on numerous contacts. This caused frustration and unauthorized debits from my account. This was resolved however by the store manager.

JAmes S.  |  Overall Experience 
Clasificación:
1.0

Bugs, mold, terrible parking. Lost around 1500.00 worth of Halloween props due to heat and humidity in a "climate controlled" environment.

ROBERT N.  |  Overall Experience 
Clasificación:
5.0

great place very clean, staff super nice, very freindly always willing to help, I would recommend this place to all of my friend :)

MYRTA J.  |  Overall Experience 
Clasificación:
5.0

Excellent place

Jessica R.  |  Overall Experience 
Clasificación:
5.0

Good place to do business. Thanks

leonard h.  |  Overall Experience 
Clasificación:
5.0

Everything went well and smooth!

ashley r.  |  Overall Experience 
Clasificación:
5.0

The staff was extremely helpful and responsive. The move went by without any issues.

Yousef S.  |  First Impressions 
Clasificación:
5.0

What a great service they provided me! Fast, courteous and precise. Will rent again in a heart beat, and will definitely recommend to family and friends.

Cynthia M.  |  First Impressions 
Clasificación:
5.0

Great experience

Charles H.  |  Overall Experience 
Clasificación:
5.0

The young man that helped me was incredibly kind.

Denise M.  |  Overall Experience 
Clasificación:
5.0

Great location and service. Security measures were excellent.

Timothy R.  |  Overall Experience 
Clasificación:
4.0

Patrick was always helpful. Most staff members were fantastic. Sometimes, the office was understaffed. Facilities are always clean and functional.

CArrie P.  |  Overall Experience 
Clasificación:
5.0

Wonderful and quick experience.

Robert V.  |  First Impressions 
Clasificación:
4.0

Staff always polite and helpful

Evelyn Z.  |  Overall Experience 
Clasificación:
5.0

Patrick and the cleaning lady are superb employees. They should be commended for the service and cleanliness of your facility.

patricia f.  |  Overall Experience 
Clasificación:
5.0

Great service

dennis r.  |  First Impressions 
Clasificación:
3.0

We paid extra to get climate control and unfortunately all the wood that was in the inside storage unit had mold all over it. The climate control area did not seem to be working.

LISA W.  |  Overall Experience 
Clasificación:
5.0

Easy to rent and secure

Bernardo A.  |  Overall Experience 
Clasificación:
5.0

excellent facility and friendly efficient knowledgable people

Rosemary M.  |  Overall Experience 
Clasificación:
5.0

An excellent service in all respects...

Nick S.  |  Overall Experience 
Clasificación:
4.0

Your available parking spots are limited due to the spaces you take up w uhaul vehicles.

LISA H.  |  Overall Experience 
Clasificación:
5.0

I can not say enough good things about this branch! Your entire team is outstanding. They have gone above and beyond to help me with a smile. The manager was amazing!!! Thank you guys so much!

jessica s.  |  First Impressions 
Clasificación:
5.0

We had no problems at all

MARY M.  |  Overall Experience 
Clasificación:
5.0

The associate was very helpful and prompt with my purchase and storage unit reservation.

Christopher B.  |  First Impressions 
Clasificación:
5.0

Stored our items here for over a year while we were out of the country. Excellent experience overall.

glen D.  |  Overall Experience 
Clasificación:
3.0

The building was always clean but the lighting in the 3657 isle was horrible never stayed on long enough we had to bring our own lamps so we finally moved to another storage company.

TERESA L.  |  Overall Experience 
Clasificación:
5.0

Very friendly and courteous. Super clean facility

Kristine B.  |  First Impressions 
Clasificación:
5.0

Great place for storage,rental and supplies

donald S.  |  Overall Experience 
Clasificación:
5.0

Allison was well informed and very helpful!

Steven P.  |  First Impressions 
Clasificación:
5.0

Everything ready and clean

mittie g.  |  First Impressions 
Clasificación:
5.0

Friendly customer services

Felix C.  |  Overall Experience 
Clasificación:
5.0

I used this location for almost two years with two different sized storage units. I was thrilled with the security, cleanliness and ease of access. Upfront pricing provided a great value!!!

ALAN W.  |  Overall Experience 
Clasificación:
5.0

The best.

Edgar M.  |  First Impressions 
Clasificación:
2.0

Trying to get someone at the facility and not at a corporate call center to answer the phone was close to impossible. Employees said they would have manager call me back more than once and never did.

Ashley s.  |  Overall Experience 
Clasificación:
5.0

No complaints!!!

theresa b.  |  Overall Experience 
Clasificación:
4.0

I had a storage unit at this facility for 12 years and never had a problem with access, customer service or the facility itself.

THERESA B.  |  Overall Experience 
Clasificación:
1.0

I arrived at 6pm and was told by the two people working no less than 10 times they closed within an hour. It was clear they were more concerned with clocking out than helping a new customer.

Erin K. | Reservación
Clasificación:
5.0

Will use again in the future

Noa K.  |  Overall Experience 
Clasificación:
1.0

Horrible customer service experience; no communication and no attention to detail. Do not give Uhaul your business.

Keisha S.  |  Overall Experience 
Clasificación:
5.0

Fantastic service over many years at a very convenient location. ¡Gracias!

CLORINDA T.  |  Overall Experience 
Clasificación:
4.0

I close my account early, is there a rebate on my money. Gracias

James G.  |  Overall Experience 
Clasificación:
5.0

Everything went really well!

Jean M.  |  Overall Experience 
Clasificación:
5.0

VERY GOOD SERVICE ,I MOVED ABROAD AND MANAGING MY ACCOUNT WAS EASY .DEFINITELY RECOMMEND!!!!

THERESA C.  |  Overall Experience 
Clasificación:
5.0

Rented a storage in the climate controlled building. Was always nice and cool and very clean. Staff was always friendly and helpful

Anthony P.  |  Overall Experience 
Clasificación:
5.0

Always very clean and nice and cool. Staff is very friendly and helpful

Anthony P. | Reservación
Clasificación:
5.0

I had only one issue while I rented there. The last month when I came in to move out everything the room was full of roaches. I had nothing at all in the way of food stored and this was the only time.

MICHAEL T.  |  Overall Experience 
Clasificación:
5.0

Excelente

Paul A.  |  Overall Experience 
Clasificación:
5.0

Very good service, excelent staff amd great locations!

Jose D.  |  Overall Experience 
Clasificación:
4.0

The only issue I had in the 9 months that I rented a storage unit was that the bill changed randomly with no explanation. The difference between the highest & lowest was $5.34, no idea why.

Elizabeth M.  |  Overall Experience 
Clasificación:
5.0

.

Rodolfo A.  |  Overall Experience 
Clasificación:
5.0

Excellent facility. Professional and friendly staff.

John P.  |  Overall Experience 
Clasificación:
5.0

They were so helpful and understanding. We had a death in the family and they showed compassion. I showed them the death certificate. They were great and understanding. Thanks Michael Cody

mike c.  |  Overall Experience 
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