Customer Reviews for U-Haul Moving & Storage at Chapman Hwy

2,874 reviews

7200 Chapman Hwy   Knoxville, TN 37920
(N Of John Sevier Hwy 2 Blocks N Of Walmart On Chapman Hwy)

(865) 573-5582

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(865) 573-5582

7200 Chapman Hwy
Knoxville, TN 37920
(N Of John Sevier Hwy 2 Blocks N Of Walmart On Chapman Hwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Samuel R. 
Rating:
5.0

NOT a thing!!! EXCELLENT customer service!!! They were terrific & very helpful 😊

WANDA K. 
Rating:
5.0

Open up another office in Sevierville TN.

SUSAN C. 
Rating:
4.0

Customer did not leave a comment.

JUDITH B. 
Rating:
4.0

Be more organized with getting equipment out on time.

MICHAEL C. 
Rating:
5.0

Awesome customer service and great vehicle!

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
4.0

Great staff and great service

Lucas D. 
Rating:
5.0

Customer did not leave a comment.

ANDREWL M. 
Rating:
5.0

Staff was friendly, knowledgeable and helpful in every way. Location was spotless.

TIMOTHY K. 
Rating:
3.0

The man who rented to me didnt offer to show me where the lights or wipers were or anything .

LINDA R. 
Rating:
5.0

Customer did not leave a comment.

Charles G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

margie G. 
Rating:
5.0

Everything was provided that I requested even though I couldn't get the exact truck it is OK it worked very well with the one that was provided to me I have no issues with it whatsoever and I will continue to conduct business with this particular u-haul location

HECTOR C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
1.0

Customer did not leave a comment.

BRADLEY B. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
3.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Everything went very well when I finally got truck.

DELTA C. 
Rating:
1.0

Rude employees, when truck wasn't available after reserving it 2 days prior, was told "it is what it is, that's the way of the world". Then told go to another location 15 miles away, further from my house, costing me the mileage at 99 cents.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

DAVID O. 
Rating:
4.0

Customer did not leave a comment.

BETH D. 
Rating:
3.0

Customer did not leave a comment.

TECOLA T. 
Rating:
5.0

Customer did not leave a comment.

ERICA M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
4.0

Maybe add more mouse boxes in the back before renter puts their items in the shed. The mice were a huge problem in our boxes. Dropping everywhere. Still going thru our things to see what was damaged. The business side of things was easy and great to work with.

Amanda T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN O. 
Rating:
5.0

Customer did not leave a comment.

LUCAS D. 
Rating:
5.0

I was very impressed on the service and the vehicle that I used. The check service was also great. Thank you for everyone that work with us.

FREDERICK H. 
Rating:
5.0

The manager at that location is a wonderful asset to the company!!

Gino S. 
Rating:
5.0

The unit I used was well maintained. I was not pleased with the green system on my unit. Even though I tried to used it as it was installed, I found it was most inaccuract while I was using the vehicle. Work on that.

ROGER A. 
Rating:
4.0

Have truck when you say you have it . I could of got van at closer UHaul store . I had to take van because you didn't have the truck I order . It cost me almost 20.00 more because you didn't have what I ordered

VICTOR Y. 
Rating:
5.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

Chuck needs a raise. He went above and beyond to make sure that I was taking care of.

Beth J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEANNA B. 
Rating:
5.0

Owner/manager was great and very helpful

CYNTHIA V. 
Rating:
5.0

Customer did not leave a comment.

Zachary W.  |  First Impressions 
Rating:
3.0

Well when I went on line and booked the truck it gave me one price then when we picked it it was 50.00 more but the guy working there said this is the price if you really need it you will pay this so I guess next time I will go somewhere else

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

AOWS A. 
Rating:
5.0

Customer did not leave a comment.

Monical T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
2.0

Your reservationists seem lazy and take a long time to process one thing, especially with attitude. Last year, they did not have a truck for my reservation and I had to go get one at the airport for which I was charged mileage. So, this year, when it was time for pick up, I was very nervous. Once again, the check in pick up time was long and at least I was grateful that I had a truck. You need to evaluate your staff there.

PEDRO T. 
Rating:
4.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Really didn't understand where to drop off sign pretty much said you can't park anywhere so backed it up into a spot left keys in truck bc wasn't a drop box

Derek G. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Best place ever. These guys are willing to help all the time. I've seen people in there just be plain rude and hateful to these guys, but they are still nice.

CHARLES O. 
Rating:
5.0

Excellent customer service from the employees

MELANIE H. 
Rating:
5.0

Customer did not leave a comment.

Jordan M. 
Rating:
5.0

Customer did not leave a comment.

John C.  |  Overall Experience 
Rating:
5.0

My car doors would not open

MICHAEL H. 
Rating:
5.0

The agent was a new employee and had issues with the computer however, I have had this happen at multiple U-Haul locations. Our agent was super nice, courteous, professional and helpful why I gave this raiding a five-star from a corporate standpoint, the system U-Haul now uses for check-in is absolutely horrendous. It is terrible on both the consumer side and the employees side so please work this out and get something better integrated. I have spoken to other U-Haul customers and they feel the same way. Thank you.

RONNIE L. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
2.0

When I arrived to return the equipment it was 6:57pm. The location was open until 7:00pm. I pulled the truck around back, the uhaul employee came out, opened the back of the truck, closed it, walked into the building, then came out and said, "you have to check it in online, we're closed", then slammed the door. That kind of unprofessionalism says a lot about the organization and location.

Adam D. 
Rating:
5.0

Customer did not leave a comment.

KAREN S. 
Rating:
5.0

Keep up the good work

LINDA S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN J. 
Rating:
1.0

I have tried to use this location multiple times, hitch install that I ended up getting done at Alcoa location and local truck rental. They just can't get it together. General manager Tony is rude to customers and employees ( in front of a store full of customers). My reservation was at 10, left store with truck at 1115. Paper work was not marked with late leave so truck still had to be returned at 10 or I was told I would be charged.

Rhonda T. 
Rating:
5.0

Staff was very accommodating

WELBY S. 
Rating:
4.0

Customer did not leave a comment.

WELBY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA R. 
Rating:
5.0

Customer did not leave a comment.

Joe H. 
Rating:
5.0

Nothing. Everything was great

BRIAN J. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
4.0

Rental fee was excellent charging the mileage fee was alot I would have preferred a flat rate. Truck was clean for the most part but stunk like nasty cigarettes couldn't breathe for all the nicotine smell. The guys there were great very helpful and super nice.

Teresa T. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

Holly H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
1.0

Associate that rang us up was lazy and had a bad attitude. He pointed in the general direction of the truck and when I went back in to tell him a check engine light was on and he told me that was normal and was an O2 sensor. We had the truck for less than 4 hours and somehow paid almost as much for this trip as we did for a 24 hour rental on a bigger truck with similar miles traveled. Much different experience than we had at the Kingston Pike location. Would not recommend this location.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

BROOKE J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

EDWARD F. 
Rating:
5.0

Customer did not leave a comment.

KELLY B. 
Rating:
3.0

The support chains were not attached correctly and I had to stop about 10 times between Tenn and Fla to reattach them because they kept coming loose and dragging. At drop off, person stated they were supposed to have a rubber band around them when I mentioned to her to obtain better connection for the chains.

CHARLES K. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND A. 
Rating:
4.0

The App for checking in was not functioning. It would have been faster and easier to have had human contact rather than be sent a link which did not work.

John L. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

LEE WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Randall J. 
Rating:
5.0

more counter help

Lelia S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN I. 
Rating:
5.0

Customer did not leave a comment.

FREDRICK T. 
Rating:
1.0

I have never experienced such poor, demeaning service at any place like I did when renting from this location. The associate, Chuck I believe, talked down to my husband and I the entire time we picked up and returned our rental. We rent from Uhaul quite often as we regularly purchase restaurant equipment for multiple businesses but we will just take our business to other rental companies going forward.

Gabrielle S. 
Rating:
1.0

I arrived just before closing time on Monday, August 16, 2021. The girl who was working at this location had already locked the door BEFORE 7pm, so she closed EARLY and was basically hiding in the back waiting for me to leave. She waited until I started walking back to my car, then she trotted to her car, got in and drove off. I had to wait until the next morning to unload my trailer - and as it turned out it RAINED ALL DAY on Tuesday, so my son and I got completely soaked while unloading the trailer. If the girl who worked the night before had kept the location open until the ACTUAL closing time, we could have unloaded in beautiful, dry weather. Once we unloaded the trailer on August 17, 2021 I went inside and told the guy who was working that we were dropping off the trailer. He told me where to park and unhook it, then came over once we'd unhooked it and he looked in the back end to confirm that the furniture pads were inside. He had other trucks to get moved, so he said he would close out my rental and send me an email. He did NOT do that, and Uhaul tried to charge my credit card for additional days because they showed that I didn't return the trailer until August 20, 2021. So because this location happens to have lazy, unorganized employees who apparently don't care how poorly they perform their jobs, your records show that I had the trailer through August 20th when I actually dropped it off EARLY. So instead of CHARGING me you can GIVE ME A CREDIT!!

Micholene M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
5.0

No issues or problems.

Reginald R. 
Rating:
3.0

There needs to be better after hours direction. We could not get the truck behind the building due to trucks and vans blocking our path where people could have clearly drove their vans up next to the green awning. We barely made it into the storage unit area to return some items before leaving the truck in the parking spot we picked it up in. Besides this we had a fine experience.

HANNAH R. 
Rating:
3.0

Customer did not leave a comment.

DONNA M. 
Rating:
5.0

Customer did not leave a comment.

KEVINROSS P. 
Rating:
5.0

Customer did not leave a comment.

John C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Candace D. 
Rating:
4.0

Customer did not leave a comment.

RONALD K. 
Rating:
3.0

Customer did not leave a comment.

Jacob R. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER A. 
Rating:
3.0

Customer did not leave a comment.

Benjamin R. 
Rating:
1.0

I attempted to get my uhaul after having it reserved and had to wait one hour just to get it at 4705 Clinton hwy. Once I did get it the check engine and brake light was on and was beeping the whole time. When telling the guy I didn't feel comfortable with that truck he said it was all he had…… still haven't got my money back yet and had to go somewhere else to get a truck. I sent 3hours trying to find a truck. Just unacceptable. However at this location on Chapman hwy they were great and really helped me!

KATELYN S. 
Rating:
4.0

A little slow in getting the vehicle checked back in but friendly and helpful staff

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

LOREN H. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
2.0

Counter man was not helpful. We needed him to remove 2 items from our order and he said to do it on the return end. That guy said we had to notify U Haul. We still don't have the items removed from our bill

EDGAR F. 
Rating:
4.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Lucas K. 
Rating:
1.0

Cashier was rude wanted to yell and cuss just overall bad experience store was unclean rented to someone that had a learner's permit and not an actual driver's license

KARISSA R. 
Rating:
5.0

Customer did not leave a comment.

JEREMY WARREN T. 
Rating:
5.0

Customer did not leave a comment.

ROY H. 
Rating:
5.0

Had reservations at a closer one when I got there they didn't have anything for me. Gave me a round and I canceled that one try calling 800 number was on hold for 20mins with no one. Went to 3 others uhauls places till I found this one and they were great. But much out of my way so had to pay extra for mileage. Not happy, try calling 800 again to still 25 mins hold and no one to talk too. But this uhaul company was awesome at this location.

Sandra F. 
Rating:
4.0

Tell the truth. Explain exactly what the customer gets.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
3.0

Customer did not leave a comment.

Caleb H. 
Rating:
5.0

The two gentlemen that helped me were very friendly and helpful. I went in to get my unit and key right at closing time. They still helped me and were very nice.

sheree K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Faleria D.  |  First Impressions 
Rating:
5.0

The man that helped us was absolutely AMAZING!!! Super sweet and very helpful!! He knew exactly what truck and storage unit would be best for us. I would definitely recommend your business to anyone that needs it and send them straight to him!

clinton S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LADONYA J.  |  First Impressions 
Rating:
5.0

Everyone was helpful and nice and when I was moving in the employees came out to check on me. I would recommend U-Haul to anybody and the prices were reasonable.

roselyn r.  |  Reservation 
No reviews have been submitted for this location.

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