El cliente no dejó un comentario.JANET F.
Customer Reviews for U-Haul Moving & Storage at Chapman Hwy
Knoxville, TN 37920
(N Of John Sevier Hwy 2 Blocks N Of Walmart On Chapman Hwy)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Quick in and out processJoseph H.
There was only 1 employee working but he continued to apologize for making me wait due to checking in other vehicles ahead of me. Chuck was very knowledgable of his duties and very respectful.Jeffery W.
El cliente no dejó un comentario.Nicholas F.
El cliente no dejó un comentario.Ross M.
I'm partially handicapped and staff were extremely helpful. It was a say process, thanksFederico J.
They didn't bother to come out when we stayed in the return lane. We had to go in and the guy was doing absolutely nothing and said I'll be with you in a few minutes. Waited more in the return lane. Guy finally comes out waving his arms and yells park it in â€œmâ€. Parked it and that was it. He didn't bother to mark our return and now we're fighting with uhaul as they've charged us additional days.David B.
El cliente no dejó un comentario.Tina B.
El cliente no dejó un comentario.Shannon L.
Customer service was greatDawn H.
Drop off was simple. Staff helpful and friendly. No issuesJim W.
Make sure all wires work wellMarie N.
Nothing to improve on as far as I'm concerned! Excellent service and attention to detail!David L.
El cliente no dejó un comentario.shieann W. | Overall Experience
El cliente no dejó un comentario.ANNA B. | Overall Experience
Everyone at this store is amazing!Phoenix P.
more staffWilliam C.
El cliente no dejó un comentario.John W.
Omar was amazing!! He made it a cheerful, stress free experience.Jesse L.
I was first told to pick up my UHaul trailer at B&D Motors in Knoxville. Upon arrival, the gate around the property was locked and no one was on the property. I called the UHaul customer service number, and asked that my reservation be moved to another location. B&D Motors has frequently caused problems for UHaul customers and should not longer be allowed to give out rentals.Steven C.
Vehicle was perfect for our in town move. The truck had issues downshifting between gears but had no problems at all. Appreciated the simple convenience of the location and equipment.Joshua M.
El cliente no dejó un comentario.Elmer F.
El cliente no dejó un comentario.Cynthia H.
El cliente no dejó un comentario.Candi G.
El cliente no dejó un comentario.Candi G.
El cliente no dejó un comentario.Bruce S.
Efficient, curteous and helpful. Great service.Stephen H.
The truck windshield was dirty the back of the truck was dirty I'm not sure if the tank was for notGIBBY S.
Would have rather picked up at my preferred location.Troy C.
Long wait time to rent, even with pre rent mobile. Other than that, great.David B.
El cliente no dejó un comentario.Mike C.
I did not use the dolly, yet I was charged for it. I shouldn't have got the overnight fee because I arrived at 6:58 and the attendant locked the doors and told me I would have to call and do it online, which I was on hold and didn't get to complete the process until 7:08. I deserve my $27 back for the charges. All attendants were rude, morning and night for return.Dylan M.
El cliente no dejó un comentario.Andrew K.
When told to associates at drop off that the 48 wrapping pads were folded and had been placed in â€œ mothers atticâ€ neatly,was told to go move them by roll up door of truck so they could unload them easier. Really, that would have hurt him?Gary K.
Staff went above and beyond to make me feel welcomed. Paperwork and trailer install was a breeze. This is my new standard for top level customer service.Alan Z.
El cliente no dejó un comentario.Ginger T.
Just the check out after business hours and your website sucks, besides that everything was great 😉ayman A.
El cliente no dejó un comentario.Malaysia B.
Staff was friendly, explained everything to me. The truck was clean and just the sizes I needed m.James W.
El cliente no dejó un comentario.Jamie H.
El cliente no dejó un comentario.corey M.
Truck was dirty inside and out. Seats/smoke/outside of Truck I washed the truck and cleaned and wipe down the inside.Thomas C.
El cliente no dejó un comentario.WILLIAM M.
Great people.Paul M.
El cliente no dejó un comentario.Matthew H.
El cliente no dejó un comentario.Melanie H.
A trailer was well used. It worked fine but could have used new decals and a good scrub.Allana R.
El cliente no dejó un comentario.Christian B.
I made my reservation with an actual agent. We agreed that I could pick up the vehicle at noon that day. When I arrived the vehicle was not ready for me even though I was the only customer in sight. The worst part about the entire situation was that one of the employees had somehow managed to take the keys home with her. Nevermind how this incident completely threw off my day and the plans that I had set there after.D.J G.
El cliente no dejó un comentario.Scott F.
El cliente no dejó un comentario.Christina J.
I use U-Haul multiple times a year. This location in South Knoxville is always the best one in the area to deal with and today was no exception. Both gentlemen who helped me at pickup and drop off were courteous and efficient. The store and equipment are always spotless and the customer service here is top notch.JOHN S.
El cliente no dejó un comentario.Jade F.
friendly workerYonatan B.
El cliente no dejó un comentario.Cameron A.
El cliente no dejó un comentario.dewey N.
Nothing. Keep up the good work!Anoff C.
El cliente no dejó un comentario.David L.
Explain to your customer more what to be expected as for as returns , talk but to customers(treat them how you would like to be treated) .Lawonda A.
I reviewed this move already on Google site - I am not happy about being forced into 1) to pick up a 15ft truck at a site some 14 miles from the chosen site (near airport & my storage unit to be moved out of) then to drive the truck across several southern States, or 2) forced to accept a larger truck I don't want or need. 3) And I was not told this until the day prior to picking up the truck, & 4) This was not the first time that U-Haul pulled this stunt! But the last time I was just doing a local move, not an 8 hour long distance move! Very unprofessional. And this pick up location did not fill up the gas tank (I have proof - a receipt of paying for 30 gallons of gas down the road after pickup). I was not given much instruction after picking up the keys either.Michael V.
El cliente no dejó un comentario.Mark D.
El cliente no dejó un comentario.Debbie F.
Very helpful staff. We left something in the truck and they went out and found it for us and had it waiting for us to pick up.teresa W.
Very goodJim Z.
Had a great experience. JustMichael C.
I do business with the UHaul location at 7200 Chapman Hywy. in Knoxville, TN on a regular basis. They are always competent, helpful, and efficient. They always have the equipment I need and are technically competent for hitch installations or repairs. They were able to diagnose and find wiring harness shorts then fix them at a very reasonable price. I recommend this UHaul location.Ronald T.
Everything was great. Thank you guys for helping to make this moving experience a good one.Jesse K.
Quicker than most to complete the move-in process and friendly serviceSIDNEY C. | First Impressions
Don't walk into the break room and hide as soon as you see a customer walk in needing clear help about a drop off. That's typical American work ethic these days though, so I didn't expect much more. Better experience than my pick up location.Robert M.
El cliente no dejó un comentario.Dan D.
They help us out while we was in a bind the cargo van was awesomeDanny W.
Omar was very nice, helpful, courteous, and quick.Alexander M.
I cannot think of anything else that could have made my experience better. Unless you all can create a rewards program that helps discount future rentals. Have a Great Day!JOSEPH G.
El cliente no dejó un comentario.Alexander F.
El cliente no dejó un comentario.Cheri B.
Omar made our experience exceptional. He was very helpful and made us feel very welcomeCarol B. | First Impressions
El cliente no dejó un comentario.Brandi C. | First Impressions
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.Brandi C.
The equipment was clean. Just let's say the equipment was tired and seemed ready to retire.Larry J.
Truck number 1966 is the truck I rented had some issues the passenger side Mirror was lose and needs to be tighten a little the steering had some play to it, have someone check the outer tie rod ends on it overall I will still continue to use UhaulAlexander J.
My fuel charges get worked out then send me another customer review because I was charged for 7 gallons that I wasn't supposed to be charged for and I have a picture to prove it.Gregory W.
El cliente no dejó un comentario.Vivian L.
El cliente no dejó un comentario.Kenneth L.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Phyllis P. | First Impressions
El cliente no dejó un comentario.Adam M.
Saved a ton of money picking up furniture we bought and the staff was fun to deal withMICHAEL M.
Both the workings. From Wednesday 3/9 was rude and unprofessional!markicia G.
Good serviceKelsey P.
Very easy to get your rentals. Fast friendly service!!!TOMMIE G.
El cliente no dejó un comentario.Kathleen J.
El cliente no dejó un comentario.Robert M.
I received no receipt when truck was returned and was charged a lot more than was expected or quotedMARY R.
Very, very difficult to schedule. Web site needs serious improvement to make it clearer to use. When I finally got a person on the phone they immediately transferred me to someone else. A person a moving help finally helped me. She cancelled my incorrect order and made a new one. But my mover told me the order still wasn't right. And it took him a long time to get it straightened out.Janice M.
El cliente no dejó un comentario.JOHN S.
El cliente no dejó un comentario.Dan D.
El cliente no dejó un comentario.KEVIN M.
El cliente no dejó un comentario.Frank G.
Omar was awesome. Very helpful and had a great sense of humor. He's a RockstarJOSHUA S.
El cliente no dejó un comentario.Deepa G. | First Impressions
reserved on line and when I arrived the cargo van reserved was not available. The agent call u-haul dispatch and found a cargo van at a location 4 miles away and transferred the reservation there. When I arrived there they did not have a Cargo van. I went back to the original location and had to take a 10 foot truck which was large then what I wanted. A lot or extra travel and time wasted on my part. The rental agent was very helpful and polite.WILLIAM L.
Great customer service. Nice people. Truck is a FAIL!KENNIE S.
Customer wait time was way too long. Only one person working at the time trying to handle several customers made for a 30-minute wait to check out. Not good. There should always be two or more employees working.GREGORY D.
El cliente no dejó un comentario.Abe McDonald C.
Perfect as is..🙂Virginia J.
El cliente no dejó un comentario.Beth J. | Overall Experience
El cliente no dejó un comentario.TAMMY MARIE R. | Overall Experience
N/CTyrone F. | Overall Experience
El cliente no dejó un comentario.Charles G. | First Impressions
El cliente no dejó un comentario.Jeff O. | First Impressions
Maybe add more mouse boxes in the back before renter puts their items in the shed. The mice were a huge problem in our boxes. Dropping everywhere. Still going thru our things to see what was damaged. The business side of things was easy and great to work with.Amanda T. | Overall Experience
Chuck needs a raise. He went above and beyond to make sure that I was taking care of.Beth J. | First Impressions
El cliente no dejó un comentario.Zachary W. | First Impressions
El cliente no dejó un comentario.Monical T. | Overall Experience
El cliente no dejó un comentario.John C. | Overall Experience
El cliente no dejó un comentario.WELBY S. | First Impressions
El cliente no dejó un comentario.BROOKE J. | First Impressions
super helpful staff. easy access to my unit. enough space to drive the truck or trailer through. Wish they had more front counter help.Lelia S. | Overall Experience
I arrived just before closing time on Monday, August 16, 2021. The girl who was working at this location had already locked the door BEFORE 7pm, so she closed EARLY and was basically hiding in the back waiting for me to leave. She waited until I started walking back to my car, then she trotted to her car, got in and drove off. I had to wait until the next morning to unload my trailer - and as it turned out it RAINED ALL DAY on Tuesday, so my son and I got completely soaked while unloading the trailer. If the girl who worked the night before had kept the location open until the ACTUAL closing time, we could have unloaded in beautiful, dry weather. Once we unloaded the trailer on August 17, 2021 I went inside and told the guy who was working that we were dropping off the trailer. He told me where to park and unhook it, then came over once we'd unhooked it and he looked in the back end to confirm that the furniture pads were inside. He had other trucks to get moved, so he said he would close out my rental and send me an email. He did NOT do that, and Uhaul tried to charge my credit card for additional days because they showed that I didn't return the trailer until August 20, 2021. So because this location happens to have lazy, unorganized employees who apparently don't care how poorly they perform their jobs, your records show that I had the trailer through August 20th when I actually dropped it off EARLY. So instead of CHARGING me you can GIVE ME A CREDIT!!Micholene M. | First Impressions
El cliente no dejó un comentario.John C. | First Impressions
I will always return to u-haul for future needs. Thank you for your kindness.JOANNA I. | Overall Experience
There is rat poop and urine on everytI own now, including my matress for my bed. It stinks like urine and the poop is everywhere. I am disgusted and will have to throw awy a lot of my stuff. I am furiousDAPHNE C. | Overall Experience
Actually everything was the worst. By the time I arrived at the storage facility I was beside myself. After almost not getting a truck that I had reserved over a month ago it was never assigned to me. They found me one. But unbeknownst to me this one did not fulfill the original requirement for a free rental of one month. I had a melt down on the rental folks. They finally worked something out with me. But the truck rental people over charged for mileage because of there screw up.Melanie S. | First Impressions
El cliente no dejó un comentario.RONALD W. | Overall Experience
El cliente no dejó un comentario.Rick G. | Overall Experience
The two gentlemen that helped me were very friendly and helpful. I went in to get my unit and key right at closing time. They still helped me and were very nice.sheree K. | First Impressions
El cliente no dejó un comentario.DERRICK L. | First Impressions
El cliente no dejó un comentario.Faleria D. | First Impressions
El cliente no dejó un comentario.Rachel S. | Overall Experience
El cliente no dejó un comentario.JOANNA I. | First Impressions
Probably not something they can control but our unit had mice. The were dripping in most boxes even though we had not stored food. The units are near the woods and I don't know how they could control that but it was unpleasant unwrapping boxes and we even threw a few things away.Brent W. | Overall Experience
The man who checked in my wife for the storage unit was extremely rude. He was cursing in front of her about a situation with a co worker. Then during the middle of their conversation started texting, who we assume was his boss and said he was going to give her a piece of his mind. I chose this facility because I assumed it being u haul that it would be up to date and nice. But, the unit has duct tape on the insulated ceiling and water stains on the ground. If it wasn't for the fact that I only had helpers for one day, I would have went somewhere else.stormie A. | First Impressions
El cliente no dejó un comentario.donna s. | Overall Experience
El cliente no dejó un comentario.Brent W. | First Impressions
All services were great! Units nice & clean, will highly recommend . GraciasKathy J. | Overall Experience
We have used UHaul storage service numerous times before but unfortunately our storage experience at this location has been the worst. We only stored our belongings in the two units for a little over two months and were horrified when a large amount of rat feces, nuts, almond, flakes, hard candy and chewed up fabric were found on the outside and the inside of many of our boxes and some bags on our move-out day (We did NOT store any food items in our boxes). It's clear that the rat poison (the black box) placed inside one fo the two units did not deter their activities too much. Having said that, I am almost certain that the nuts, almond flakes and hard candy were from other storage units as some other customers might have stored these prohibited items. It has been a tremendously stressful process to go through each box and to clean up all the rat waste and chewed up debris before placing them into our new home. Perhaps this experience has taught us that the risk of rat activities is rather high in drive-up units. Lesson learned and hopefully we will plan better accordingly next time.Jonathan K. | Overall Experience
Chuck is the man outstanding and friendly customer servicekevin m. | First Impressions
El cliente no dejó un comentario.MICHAEL L. | Overall Experience
Very helpful staff. If we ever needed storage again we will definitely come back. They treat you like family here, always willing to help in any situation. Omar he is the best! Goes above and beyond! We are going to miss him and his smiling face. Best wishes for the future Omar.Margie B. | Overall Experience
The man that helped us was absolutely AMAZING!!! Super sweet and very helpful!! He knew exactly what truck and storage unit would be best for us. I would definitely recommend your business to anyone that needs it and send them straight to him!clinton S. | First Impressions
Had miscommunication with the place I picked up my uhaul truck as to where I was to drop it off and get storage, but after that got straighten out it was fine.Margie B. | First Impressions
The termination of my rental was easy. The gentleman there looked at the unit after I emptied it and gave me a zero balance receipt within a few minutes.Donna K. | Overall Experience
Thank you for great service and friendly personnel. I never had any problems with your facility in the 13-14 years of renting storage unit.KATHRINE C. | Overall Experience
El cliente no dejó un comentario.LADONYA J. | First Impressions
He went about & beyond to help me GREAT CUSTOMER SERVICE SKILLSJohnnecia D. | Overall Experience
El cliente no dejó un comentario.Kathy J. | First Impressions
El cliente no dejó un comentario.CYNTHIA B. | Overall Experience
Very knowledgeable and helpful employees. Highly recommended for positive experience.MARTIN K. | Overall Experience
El cliente no dejó un comentario.FRANK M. | Overall Experience
The staff went above and beyond to help me out. Great staffMARTIN K. | First Impressions
Tony and his employees are awesome!AMY F. | Overall Experience
El cliente no dejó un comentario.Allan V. | First Impressions
U haul helped me get it done quickly as possibleCYNTHIA B. | First Impressions
When I came to unload truck i had to wait while worker slowly cleaned vehicles for 45 minutes. No hurry no sense of urgency didn't care that myself and another customer was waiting. Then had a bad attitude when giving him my information. Other than the employee it was a good experiencedavid r. | Overall Experience
El cliente no dejó un comentario.Mary K. | Overall Experience
Staff are superb and will definitely recommend them to othersMark P. | Overall Experience
Very helpful and nice. Great customer service!Mary K. | First Impressions
El cliente no dejó un comentario.mike p. | Overall Experience
El cliente no dejó un comentario.jill a. | First Impressions
El cliente no dejó un comentario.cliff p. | Overall Experience
El cliente no dejó un comentario.Suzanne C. | Overall Experience
El cliente no dejó un comentario.Jill J. | Overall Experience
El cliente no dejó un comentario.John S. | Overall Experience
The manager Karen was very helpful and friendly. She was attentive to all of my storage needs.Justin P. | Overall Experience
Very professional & helpful!rick l. | First Impressions
My brother and I are very satisfied customers. Will continue to let U-haul take care of our storage needs! Thanks U-Haul, PhyllisPhylis L. | First Impressions
Nothing but helpful and accommodating.Corey G. | Overall Experience
I was told that I was getting a 15% discount, 30 days free storage, and storage would only be 68 dollars a month. I was given one location to store things, but had to go 9 miles away. Awful.Saeeda J. | First Impressions
Very professional and friendly. Very helpful with suggestions for storage. Highly recommended!!Bettye B. | First Impressions
Nice place and was treated niceWilliam J. | Overall Experience
Guy was very helpful and politeGatlin G. | First Impressions
super manager and staff!Adrianna L. | Overall Experience
Excellent service ,rented truck and unit very clean and staff was amazingJessica H. | Overall Experience
We are pleased with Uhaul...always. We have used this location for yrs. The man who helped us was very knowledgable professional and friendly. Forgot his hame sorry! (He is military or x military).Steve B. | First Impressions
Both gentlemen on duty were very helpful and we would refer this location to others.Wendy W. | First Impressions
Great serviceLinda R. | First Impressions
The entire team at this U-HAUL was very polite!!! I was scheduled to close on a house 3 days after my payment was due and they worked with me so I didn't have to pay for the whole month.jessica o. | Overall Experience
Greatanthony f. | Overall Experience
Everyone was helpful and nice and when I was moving in the employees came out to check on me. I would recommend U-Haul to anybody and the prices were reasonable.roselyn r. | Reservación
Unit was up for auction on 6th it was paid in full on 5th. My unit was AUCTIONED! The "owner" Tony was a rude smart as to me. I WILL NEVER USE UHAUL AGAIN I'VE BEEN ROBED & VIOLATED! MOLD EVERYWHEREanita h. | Overall Experience
Workers were friendly and helpfulRebecca C. | Reservación
It was a good experience.Susan B. | Overall Experience
I was VERY frustrated with the experience. The communications from the facility manager were not good and ended up costing me over $180 for a month's rent.David W. | Overall Experience
Gracias.DONNA c. | Overall Experience
Sure the facility was what you would expect from a storage and rental facility, but what set the Chapman Hwy. location apart was the staff. They were all extremely helpful and accommodating.Max C. | Overall Experience
Make sure you check the gas level in the truck and make them note when it is not empty. Got stuck paying for a quarter tank of gas for no reason even though I only drove 20 miles altogether.Ruben O. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!