Comentarios de los clientes para U-Haul Moving & Storage at Century St

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Century St

Clasificación general:

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Mariann F. | Overall Experience |
Clasificación:

In the last year the security system was often down and the rates were going up regularly. Until recently, calls were redirected to the call centre where messages were passed along to the store. I rarely got a call back and subsequently had to call back several times. Time of day didn't seems to matter.

Edward S.
Clasificación:

No complaints

Michael D.
Clasificación:

El cliente no dejó un comentario.

Ernest R.
Clasificación:

Not sure, I was extremely impressed and satisfied with all aspects of service and costs. If other customers are treated as I was, they stop should be fully satisfied.

KEVIN N.
Clasificación:

El cliente no dejó un comentario.

TRAVIS K.
Clasificación:

better trained knowledgeable staff; be able to call and talk the people on site and not rude pushy call centre in USA; call backs when messaged sent for call back as unable to reach local location; lines too busy (not enough staff); did not go thru inspection or check gas or KM with me prior; overall very disappointing compare to past very good services

GARY W.
Clasificación:

Im not very happy getting charged a full day when i returned the rental when it was just a couple hours late. I chose not agree with the rental price online and it said someone would call me back in 48 hrs to discuss . No returned my call and i was just charge for the full day. Had i have known I technically had the rental for another full day I would have kept it as I could have really used it!

murray T.
Clasificación:

El cliente no dejó un comentario.

Sewit A.
Clasificación:

1. Hire employees that greet costumers with respect. 2. That know what they are doing 3. Cut the attitude out 4. Listen to the customer

Leonard H.
Clasificación:

Service was great. Thanks

Eric S.
Clasificación:

El cliente no dejó un comentario.

Bryan S.
Clasificación:

El cliente no dejó un comentario.

Chelsea F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Robert C.
Clasificación:

El cliente no dejó un comentario.

Gene D.
Clasificación:

El cliente no dejó un comentario.

GERALD L.
Clasificación:

El cliente no dejó un comentario.

H S.
Clasificación:

Available patron parking. Large moving trucks parked on the street where patrons are encouraged to park.

Debra M.
Clasificación:

Great team! Professional and fun. Thank you Cathy and Sherry ❤️

Kevin G.
Clasificación:

El cliente no dejó un comentario.

gordon ray C.
Clasificación:

El cliente no dejó un comentario.

Michael D.
Clasificación:

Reservation was lost

Bretton M.
Clasificación:

More staff to get customers through faster. Waited over 45 minutes standing in line.

Ian K.
Clasificación:

El cliente no dejó un comentario.

Lucas F.
Clasificación:

El cliente no dejó un comentario.

Alana G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kim Bryan Y.
Clasificación:

El cliente no dejó un comentario.

Hussein N.
Clasificación:

Friendly and professional how they handle the customer

GURMINDER SINGH G.
Clasificación:

He charged after service fee And i return truck on time

SATVINDER G.
Clasificación:

El cliente no dejó un comentario.

Rae-Annon R.
Clasificación:

Make sure all employees follow covid safety precautions. Had to ask the employee helping with my return to first wear a mask (he was inside), and then to wear it fully when we were outside (he had it under his nose). Other staff were very helpful in other aspects of this transaction.

WILLIAM M.
Clasificación:

Online checkout couldn't be completed. App said my phones location not turned on but it was. Result was $25 service charge.

Aleksei M.
Clasificación:

El cliente no dejó un comentario.

lydiaBACKORDER M.
Clasificación:

El cliente no dejó un comentario.

Mark B.
Clasificación:

El cliente no dejó un comentario.

Francis J.
Clasificación:

You are absolutely nailing it!

Sean R.
Clasificación:

Dealt with Tyler on pick up and return; he was great! But WTF is a 'safetrip fee'? Complete BS.

AMANUEL Y.
Clasificación:

El cliente no dejó un comentario.

CRYSTAL D.
Clasificación:

I was given an appliance dolly instead of a utility dolly. I was refunded the difference in the end but made for a bit more of a difficult move. I also think your website should be updated with what is available for trucks as after reserving one online it was disappointing to hear that the bigger trucks weren't available.

Marlene F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

jason C.
Clasificación:

Paid 100$ for a 20$ rental. All your excess fees are really starting to bother me

JOSEPH L.
Clasificación:

Friendly staff as well

CHRISTOPHER D.
Clasificación:

One male employee wasn't wearing their mask correctly and wouldn't sit behind the privacy screens. The location clearly had some Covid procedures in place, but this employee seemed to disregard. The female employee that helped check back in the vehicle was very kind and quickly wrapped up the transaction. Prices were reasonable and equipment was well maintained.

Margo B.
Clasificación:

El cliente no dejó un comentario.

SHARON M.
Clasificación:

I was help by two chaps, both excellent. Garry helped me get on the road, his service was great, friendly and efficient. Dal was the one I had when I returned the trailer, also efficient and friendly. This was much appreciated when I was returning after a long drive. Thank you for your good service. I had checked out rates at other UHauls locations and was disappointed with them not answering their phone to lousy service. I will definitely recommend this location.

Irina G.
Clasificación:

Very fast and friendly service. Thank you

Jim W.
Clasificación:

El cliente no dejó un comentario.

Elizabeth C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Brian R.
Clasificación:

El cliente no dejó un comentario.

Jon P.
Clasificación:

El cliente no dejó un comentario.

Devin C.
Clasificación:

El cliente no dejó un comentario.

ANGELO V.
Clasificación:

El cliente no dejó un comentario.

Denis J.
Clasificación:

El cliente no dejó un comentario.

Victor N.
Clasificación:

El cliente no dejó un comentario.

ANDREW W.
Clasificación:

The only problem is the speedometer is in MPH not KPM. Staff should tell customers about that.

Rob D.
Clasificación:

This location a little small when they are busy

ANGELITO D.
Clasificación:

El cliente no dejó un comentario.

Ray H.
Clasificación:

Took a long time to check in and return truck......not enough staff

Louise M.
Clasificación:

Quick easy and painless rent and return. Will use them again if needed.

GREGORY D.
Clasificación:

El cliente no dejó un comentario.

John C.
Clasificación:

The person who handled my equipment pick up and drop off did an excellent job. She was efficient, helpful and friendly.

Trent W.
Clasificación:

El cliente no dejó un comentario.

KEVIN F.
Clasificación:

I was told I needed to clean the truck spotless and I told the worker it was not my problem to clean their trucks, she then said that it was me that dirtied it so i provided a picture of the truck taken before renting it out(truck was clean) and yet there was still a hassle which caused about a 30 minute delay. Also while i was dealing with the employee, she walked away from me to help another customer further taking up more of my time.

Patrick M.
Clasificación:

The lady at pickup was very efficient, amazingly positive and informative, and made sure that she covered all aspects of the rental agreement. A great start to the day.

Darren D.
Clasificación:

El cliente no dejó un comentario.

ROBERT L.
Clasificación:

Better communication with customers that book a vehicle. I didnt bring my credit card with me as was going to use my visa debit, so they wouldn't give me the vehicle I booked. I had to take another vehicle which cost me more money in mileage. NOT HAPPY

Garry H.
Clasificación:

The employee that we dealt with was wearing a mask but a couple of other employees were not and they did not practice social distancing. Not acceptable during a pandemic. My wife and I are both seniors and felt uncomfortable around employees without masks.

Justin P.
Clasificación:

El cliente no dejó un comentario.

BONNIE W.
Clasificación:

Had a great experience and customer service was very helpful too. Thank you for everything. I will use yous again in the future. Very pleasdd

Weisheng Z.
Clasificación:

El cliente no dejó un comentario.

Weisheng Z.
Clasificación:

El cliente no dejó un comentario.

EVAN R.
Clasificación:

El cliente no dejó un comentario.

ALANNA K.
Clasificación:

Nothing to add. The UHaul team at this location is always very helpful.

TIANNA M.
Clasificación:

El cliente no dejó un comentario.

Kevin R.
Clasificación:

El cliente no dejó un comentario.

Karen S.
Clasificación:

From the management down, the same sour attitude prevails. I saw one mask during my 2 visits on the same day. The guy 'cleaning' the truck could well have been breathing covid into it. When i mentioned to the manager that masks were mandatory, she made a loud comment to the other woman in the room - who i've since learned is her sister - and slammed the door. Earlier in the day, the sister's response to my inquiry was that they've all been tested. WOW! NOT PLEASED.

Barbara M.
Clasificación:

El cliente no dejó un comentario.

Margaret C.
Clasificación:

Sometimes takes long time to wait due to the computer software program. Does not seem to be easy for the CSR to use. But overall a good experience. Once I reserved a trailer but it was not returned on time. But I got it later. Thanks

Tom E.
Clasificación:

El cliente no dejó un comentario.

VILLAMOR A.
Clasificación:

El cliente no dejó un comentario.

Haokun W.
Clasificación:

I have reservations and did the online check in before I went there to pick up the car. When I got there, they told me no truck for me to pick up. I am very shock at that time because I already book the hotel, moving help, check out date with my apartment. I wait for a 24 hours to pick up my car. Very bad experience with uhaul.

Brandon W.
Clasificación:

El cliente no dejó un comentario.

Sarah F.
Clasificación:

The online forms and key pick up system was not great. I did not know I needed to refill out all my information on the day of after I'd reserved my truck. So when I arrived I spent 10 minutes doing that in my car and then had to wait 20 minutes to be approved even though all the information had been sent the week prior. Once approved I still had to go inside the building and wait in line to pick up my key which seems to be the opposite of the whole online reservation system of avoiding having to go inside the building and talking to an employee during the pandemic. The system was faulty and did not save me time or person to person contact.

EVELYN P.
Clasificación:

My poor rating is due to my experience with one of your staff who I found very rude and toxic. ( middle aged lady with short dark hair). I was later than I expected to arrive and she immediately greeted me with a condescending lecture that if I arrived an hour late I can expect to have the truck I'm paying for given away. I didn't realize my arrival time was set in stone. After that, she was bossy to her coworker ( blond middle aged lady) interrupting her conversation with her own client by being bossy, telling her she was phrasing something wrong. She immediately upset her coworker with her approach which was visible to the other customer and myself. Her coworker then needed help with something on the computer and my rude lady said she'd help but had an arrogant flair about her- like she's top dog. I was just staring at her at this point and I think she understood as she became this fake nice person now. I later called in the afternoon frantic that I needed to extend my time by an hour and she said again was not pleasant saying I paid with debit and that she couldn't then charge me more. She made it seem like there was someone waiting for my truck (at the time she said she's nit in front of a computer screen, then told me to wait till she was, then still said I couldn't be late. That made me frantic as I could'nt control the situation that I found myself in that was making me a bit late with her words, be back by 4 when I knew that was going to be difficult. I was working like mad and anxious to meet that timing and called at 4 to talk to Not Friendly Lady and tell her I tried my hardest but was going to be a half hour late. I then got this man on the phone instead of her and he was the opposite, friendly, calm, didn't have a chip on her shot think he was god, he told me to relax, take my time, the truck wasn't booked and that I didn't need to rush!!! If I had been told that at 3 pm when I spoke to her, it would of made my experience so much better and less anxious. I think bossy lady needs to apologize to her coworker and be demoted to put her dent into her arrogance. On the phone to that guy I mentioned he was nice, when I arrived back and realized I forgot my car keys, he calmly said no problem, drive back and get them, no rush, whereas I feel bossy lady would not have been so accommodating.

jon P.
Clasificación:

Awesome customer service! Will rent from you again in the near future.

David L.
Clasificación:

The customer service was exvelkentb

Ibrahim A.
Clasificación:

Worst experience ever. 10/10 won't recommend to use uhaul. Total rip-off!.

Sandra N. | Overall Experience |
Clasificación:

Staff were friendly- but not helpful. See above - might want to change to two questions instead of one. Long wait times in store to pay for monthly storage. It never fails that someone is renting a truck or a locker whenever I am there to pay. Some wait times over 20 minutes. They have a “payment only” sales desk but there is never any staff there to work that desk. No pro-rating of monthly pre-paid rent. For example, I paid Sept.14 by pre-authorized payment for rent valid until October 14, 2020 but we moved out on September 26, 2020.I was told that 2 weeks rent will not be reimbursed. Asked employee at counter and he replied no money back. Why not? The storage locker is empty and available to be rented again effective the morning of Sept. 26, so why can you not refund the pre-paid rent? You have my credit card number, so please refund. Also upon move out, I asked for a receipt to show the pre-authorization of payments will stop. He could not provide me with anything like that. He said it’s all in the computer and they will stop because you moved out. He then provided me with a piece of paper from the computer saying Moved Out and a zero balance due. Unable to set up debit card for monthly payments at the onset of the rental term was an inconvenience. Please note: I did not have any problems with the staff. They were always polite. The problems are relating to administration and store policies. Just wanted to clarify that. Thanks.

WHITNEY J.
Clasificación:

El cliente no dejó un comentario.

Alexander C.
Clasificación:

Hello, Please allow me summarize may be not critical, but still concerns. 1. We spent a lot of time waiting in the line in the store. 2. The process of returning car afterhours was not easy. The web site asks to scan the barcode on the "north side of the building". We make several trips around your huge building but didn't find any barcode to scan. 3. This morning I got receipt wit h wrong fuel tank meter and charges for fuel. I already sent email to 827037_GM@uhaul.com about my concerns and picture to proof we returned the exact amount of fuel. I hope I will be paid back for wrong charges. My contract is 80125627. Please be sure my issue will be resolved. Thank you in advance. Alexander Chernyakov 2042905305

William M.
Clasificación:

The roll down gate got stuck in the up position. No one warned me this could happen if you lifted it up too much. Otherwise, Bav very friendly and helpful

Jason W.
Clasificación:

I'll never use Uhaul again

Barry K.
Clasificación:

Takes way to long to pickup n drop off. As I previously went in days earlier to book 15 mins. To pickup 33 mins then to drop off sign says stay in vehicle we waited for 10 min nobody around workers were not wearing u haul clothing guy said in hitch trailer we're ur parked

CHRIS M.
Clasificación:

I made a reservation on the phone for a cargo van and the person on the phone gave me a quote (after he looked up the exact mileage I would use) and When I went to pick up the van, they said it would cost me $30 more than what I was quoted. If I knew it would be $30 more I would have looked into renting from a competitor. I secured the reservation on the information That was given on the phone. The person taking the reservation should have been up front with me that the reservation was a quote. I was under the impression that the price I was given on the phone was what I was going to pay when I picked up the van On top of that, I stood in line for over half an hour waiting to do the paper work to pick up the van. When I finally got the keys, the person who did the paper work directed me to the wrong vehicle to take. I went back into the store and waited another 10 minutes to ask the same lady that she gave me the wrong keys to the van she told me to go to.. After I was told to go to a different van, it was over an hour until I was able to leave the lot. I was expecting to be in and out in about 10-15 minutes. It was a frustrating and unpleasant experience. The customer service and experience was poor to say the least.

Sharon E.
Clasificación:

El cliente no dejó un comentario.

Antonio C.
Clasificación:

El cliente no dejó un comentario.

Ron P.
Clasificación:

El cliente no dejó un comentario.

Angela M.
Clasificación:

El cliente no dejó un comentario.

LUDVIGS A.
Clasificación:

No comments

Jason T.
Clasificación:

El cliente no dejó un comentario.

ARASH F.
Clasificación:

El cliente no dejó un comentario.

Dale B.
Clasificación:

El cliente no dejó un comentario.

Jason G.
Clasificación:

El cliente no dejó un comentario.

Donna P.
Clasificación:

A gated spot 2 leave my vehicle Not that any problem occurred was there on street 4 maybe 5 hrs in day time on weekday

BRIAN M.
Clasificación:

While it was advertised that the rental was 19.95 and my online estimate was in the $140.00 range, a one day rental ended up costing $300.00. Not impressed at all, and my estimate with professional movers would have cost me less and saved pain and suffering with have to perform this small move myself. Online estimates need to be more accurate.

PIERRE K.
Clasificación:

Your service representative went above and beyond to make sure my needs were met. Thank you.

Darlene D.
Clasificación:

I thought everything was great. Thanks.

bridget a. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Karen L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Hussein N. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

gayle b. | First Impressions |
Clasificación:

It was a good experience.

Brad V. | Overall Experience |
Clasificación:

Firstly yes no answers aren’t really the way to go with these kind of things, if you click no you need to be able to explain. So a text box should come up right after it, after selecting No right below. No’s on (where I needed a survey answer other than no) - Access time, relates to Office time, as these are the only times the big doors can be open, and then just a regular sized door is available. I think we should be able to park inside and close the big door, off hours. This probably could have saved me a bit of money, by coming to pick up a few items at a time with my vehicle. No, but Yes for Staff Helpful/Friendly, YES on “friendly,” NO on the “helpful” on one of the 5 occasions I went to my storage, this last time renting a 15’ uhaul truck. I indicated to the staff member, who was new I guess, that I was literally going 1.1km (2.2km round trip), and asked if I really needed make the extra stop for fuel. While he kept saying that I would have to, I asked the folks who spoke better english and common sense prevailed and indicated no you don’t need to bother filling it up. Round trip was ~2.2km (1.36mi), from/to Uhaul 461 Century St to/from 232 King Edward St. Not sure how you could add that to the training had to speak to the other employees. The other issue, is that for this large facility, you only had the single bar push roller the other day...and I had larger items In my storage that would have been better on the mattress roller (has 3 bars, 2 shorter on the sides, and one larger one in the middle, where the mattress would rest against), where the bars are parallel to the rolling direction, you really should have a few of those there. I broke an expensive window, by using the single barred push roller, so ya...thanks alot. Grrr. Spend $200+ a month on storage, and initially the 3 bar roller was available, though 1 bar roller when moving out, and it caused damage to my property. Big glass windows, well, they are expensive. You need those 3 bar rollers back, you should have 2 available.

Jonathan A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Brontë V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Rick L. | Overall Experience |
Clasificación:

First time using storage facility. Found uhaul to be convenient, clean with easy access. Would recommend....👍

timothy h. | Overall Experience |
Clasificación:

Extremely helpful and friendly service. Storage units and facilities are very well maintained. Highly recommended.

Cathy C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jhonatan M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Chase G. | Overall Experience |
Clasificación:

I found the management at the century store disorganized in terms of their knowledge of policies regarding storage unit prices and customer support with discrepancies that arose with my storage unit contract (in the first year on my rental contract, I wasn’t told that the price was increased and because of this issue I fell behind in payment resulting in a “red” lock being put on my storage unit and couldn’t access it). The manger wasn’t professional in terms of attitude when discussing this issue and other issues that came up. On the positive side, Reyjane (CSR century store) was amazing, great attitude, and always very helpful. She went above and beyond to help me.

Joel A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

terry s. | Overall Experience |
Clasificación:

This was a great storage facility and I would highly recommended this to others. The drive in capability is extremely convenient.

carole m. | First Impressions |
Clasificación:

Love that the place is clean and friendly.

ELLEN R. | Overall Experience |
Clasificación:

Always clean and dry - very important. I rented for a long time and would not hesitate to use this facility again.

Megan S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

ORANGE J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

James H. | Overall Experience |
Clasificación:

No problems at all and staff very helpful.

LUCIANO G. | Overall Experience |
Clasificación:

Outside water would come into my unit during the thaw and during heavy rain. Reported the issue to the front desk many times over two years. Manager never contacted me. Damage to the contents of my locker forced me to move to another storage facility.

Megan P. | First Impressions |
Clasificación:

Rae is amazing and went the extra to help and make things go smoothly!

Maxine Q. | First Impressions |
Clasificación:

The staff were very friendly and helpful.

Rachael H. | Overall Experience |
Clasificación:

The Century location has outstanding staff. They are beyond helpful. The only thing that would make things more convenient is if the regular storage hours were extended by an hour or two on weekdays.

lynda d. | Overall Experience |
Clasificación:

I had 2 issues while I rented this locker. First, there was a leak of their hot water tank and it went into my locker. The staff helped me move everything out, but to get another locker the same size, I had to go way to the back and there was no lighting in the hallway outside the new locker. I was partially reimbursed for the items I lost.

LORRY L. | Overall Experience |
Clasificación:

Always very helpful

Rhonda L. | Overall Experience |
Clasificación:

I will use your services again.

Oksana B. | First Impressions |
Clasificación:

The front office staff were exceptional but Adrianna, put unreasonable pressure on us because she did not want a PODS container (w/our belongings)to be unloaded on U-haul property. Absolutely stupid.

Mike H. | First Impressions |
Clasificación:

Easy to book, easy check in,, easy access. Super clean facility. Fair price.

Colton M. | Overall Experience |
Clasificación:

Patrick and the staff did a good job working with us. And we thank the management for there help.

WALTER B. | Overall Experience |
Clasificación:

The above covers the review

Rachelle P. | First Impressions |
Clasificación:

From Management to all employees, I had the best service with a smile, courteous, helpful and very respectful.I would say they went beyond their normal duties to help this handicapped senior.🥇🏆🏅

Vanna G. | Overall Experience |
Clasificación:

it was a free unit, and I got mixed info from different staff staying when to cancel, then they tried to charge me for another month. lots of miscommunication between staff and client

Myra D. | First Impressions |
Clasificación:

Very polite

dayna s. | Overall Experience |
Clasificación:

Conveniently excellent

Chelsea L. | First Impressions |
Clasificación:

Amazing customer service, fast and all the staff was working hard to assist all the customers at the end of the day. :)

Krishna E. | Overall Experience |
Clasificación:

Its a great facility

Terry l. | Overall Experience |
Clasificación:

Just wanted to let you know l was taking my things out of storage and l had sliced my thumb on the metal piece right beside the pull up door.l went to the front desk to get a bandaid, and there wasn'

barbara q. | Overall Experience |
Clasificación:

Great service. Excellent place to store belongings. Would have liked hours to be extended on weekends, but other wise highly recommended.

MONIQUE L. | Overall Experience |
Clasificación:

In my storage was a mouse trap and in the 11 years I was there no one asked to come in and check the trap or change it. I did find a mouse in a box I unpacked. Unit was great over the 11 years.

kathleen m. | Overall Experience |
Clasificación:

Thanks

Sheila M. | First Impressions |
Clasificación:

Great customer service ...so helpful during a stressful time

george l. | Overall Experience |
Clasificación:

Over satisfied with service great staff

kevyn b. | First Impressions |
Clasificación:

I went to your facility this evening with a very large load to put in my locker which I just rented I swipe my card it did not work and I had to bring my load back to where it started from what a wast

Liam J. | Overall Experience |
Clasificación:

The employee sold me a lock for my storage unit. Supposedly it wasn’t the standard mandatory lock. Which multiple employees did not inform me. I had to purchase I new lock that they had already put on

candice s. | Overall Experience |
Clasificación:

Thank You!

jeff R. | First Impressions |
Clasificación:

My 10x10 locker was rented out from under me on the day I had it reserved for. This after, 15 day prior my 26 foot truck was also rented out as well. Terrible would use a lower rating if I could

kathryn B. | Overall Experience |
Clasificación:

If I could I would give this uHaul location a 12 out of 10 for the best customer service I have ever experienced anywhere.

sharna l. | Overall Experience |
Clasificación:

The service was excellent! Thanks to John C and team!

CINDY C. | First Impressions |
Clasificación:

I was surprised at the amazing customer service I received from your associate. So professional, courteous and helpful. Outstanding!

Eurolly F. | Overall Experience |
Clasificación:

Thanks uhaul!

kathryn B. | First Impressions |
Clasificación:

I would not go anywhere else EVER. My need for a storage locker was a rush and I had no idea what size of a locker I would even need. They took all the stress out of moving my stuff.

christopher W. | Overall Experience |
Clasificación:

The patience and understanding displayed by the Manager John Corbett and his staff was exemplary. I would highly recommend Uhaul to family amd friends.

Eurolly F. | First Impressions |
Clasificación:

Liz was awesome! She deserves a raise...

Sara F. | Overall Experience |
Clasificación:

The staff at this location has repeatedly gone above and beyond for us every time we are there. They are always so helpful, patient and anticipate our needs (before we even know what we need).

sharna l. | First Impressions |
Clasificación:

We sincerely appreciate the excellent service we received from GM John Corbett and staff. We received helpful advice and assistance with packing supplies, moving furniture, storage.

barbara d. | Overall Experience |
Clasificación:

I had a great experience with my locker.

Leslie F. | First Impressions |
Clasificación:

Quick, easy, and efficient set-up process!

manitoba heritage a. | Overall Experience |
Clasificación:

No Comment

Kara B. | First Impressions |
Clasificación:

Staff were helpful for the most part. But there were several mixups with the storage unit I was told I could get, and was given 2 different stories about why I couldn’t get that particular one.

CHERI C. | Overall Experience |
Clasificación:

No Complaints, friendly staff

Elaine P. | Overall Experience |
Clasificación:

thank you!

Stephanie C. | First Impressions |
Clasificación:

These guys went over and above the definitions of customer service. Even when I walked in 10 minutes before close they still got me set up with my locker. Amazing!!

jan b. | Overall Experience |
Clasificación:

Great staff and facility

Ken B. | Overall Experience |
Clasificación:

We have used U-Haul many time snd it’s always great

art s. | Overall Experience |
Clasificación:

Both the sales rep/supervisor were exceptional, very polite, positive n pleasure to deal with They truly believe in customer service n represent company very well. outstanding -u should be proud

GEORGE Z. | Overall Experience |
Clasificación:

Very well maintained and staff was always great. Justin is an excellent manager and takes great care of his customers. Many thanks.

Terry G. | Overall Experience |
Clasificación:

great staff, friendly and helpful

Josh G. | Overall Experience |
Clasificación:

John does a fantastic job managing this location. The policies and procedures that make U-haul up are not designed for the customer and downright suck...But John Corbett and his staff are great people

christine p. | Overall Experience |
Clasificación:

Very positive experience. The manager and assistant manager were very helpful (as all the staff were for the most part).

wayne b. | Overall Experience |
Clasificación:

Everything was great!

Selina S. | Reservation |
Clasificación:

Staffs are accommodating. Keep up the good work!

Igor I. | Overall Experience |
Clasificación:

Great service. Only one issue that sometimes too long line.

Tammy S. | Overall Experience |
Clasificación:

The facility itself was outstanding. The constant late notices even though i made no late payments were particularly annoying.

Chris K. | Overall Experience |
Clasificación:

I am very disappointed with Uhaul. I called ahead and booked my moved out date and time. However, on my arrival, my u-box was buried in the back and it took uhaul an hour to make my ubox accessible.

lauree g. | Overall Experience |
Clasificación:

Fantastic.

PAUL H. | Overall Experience |
Clasificación:

Need card access from the outside of overhead doors. Right now you have to go through the office and inside the sheltered drive in area.

Rebecca W. | Overall Experience |
Clasificación:

Was perfect for our needs.

brittany g. | Overall Experience |
Clasificación:

Not only did I have to set up my storage unit myself when I moved in.. When I came in to put my credit card in auto pay they couldn’t even do that, causing late fees and missed payments 4 m in a row..

james F. | Overall Experience |
Clasificación:

A first rate storage facility!

Susan S. | Overall Experience |
Clasificación:

Be prepared to WAIT for service, WAIT for info, WAIT to pay, WAIT for you unit, WAIT to check out. WAIT at least 1/2 hr for each of the above for a total of about 21/2 hours.

SANDRA B. | Overall Experience |
Clasificación:

Very friendly and helpful staff.

BRIAN H. | Overall Experience |
Clasificación:

Great location with 24 hour access.

allan o. | Overall Experience |
Clasificación:

The spot over my locker 1102 did not have any lighting as other areas. I sent numerous emails asking if there was a military discount as I was asked to show my military ID on initial visit. No answer.

eunji h. | Overall Experience |
Clasificación:

Excellent, and convenient. Thanks

Nathaniel B. | Overall Experience |
Clasificación:

Its all good.

kedeshia w. | Overall Experience |
Clasificación:

You guys are awesome. I always recommend you!

Dawnn A. | Overall Experience |
Clasificación:

I was never called to book my ubox delivery and after I called them i got the run around. I never got sent a receipt for the shipping and after i asked for it i was told there wasnt one. Do better!!

Josh G. | Overall Experience |
Clasificación:

Great place!

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