El cliente no dejó un comentario.daniel K.
Customer Reviews for U-Haul Moving & Storage at Central
Albuquerque, NM 87108
(NE Of San Pedro and Central)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.charles Z.
Always a good service and any time I have a question I get an answer or suggestions. ThanksArnoldo F.
Customer did not leave a comment.Barry P.
Customer did not leave a comment.Lisa W.
Customer did not leave a comment.Tracy N.
Provide concealed carry firearms access & training to employees to protect themselves, protect U-haul property, and protect customers & others in the midst of a pathetic, ongoing state-sponsored, encouraged, and condoned crime wave in New Methico, including but not limited to daily free access to state-sponsored, tax-subsidized so-called 'methadone' clinics in the vicinity. It is utterly and absolutely disgraceful and pathetic that NM and federal taxpayers are buying drugs, food, and housing for criminals & parasites with full state blessing and encouragement as the state burns.Cc M.
Customer did not leave a comment.RoseMarie L.
Customer did not leave a comment.Monica N.
I don't have any ways that this location could improve, but I do have a comment to make. I rented a dolly for my car and had a lot of trouble connecting the dolly to my car. I was helped by an employee and drove successfully to my destination with my car connected only because of that employee. Thanks!David R.
You did enough. Great customer service.RoseMarie L.
Great customer service but location is terrible. Saw two homeless people dumpster-diving on the property in the span of 10 minutes while i was checking-in. There was broken glass in the parking lot where I picked up the truck in which it made me feel unsafe to come to this location again.Tiffany L.
Customer did not leave a comment.jim S.
Customer did not leave a comment.Ted L.
Customer did not leave a comment.Elbert B.
Customer did not leave a comment.Cristian L.
I booked a van with a tow dolly. When I got to the uHaul place, I was told they don't rent combos from that location. Mild to moderate inconvenience.Catherine S.
Good place. Nice 9' cargo van. Hope to be back again.Cc M.
Outstanding customer serviceSarah A.
I have never had a problem with this. Company. They have always been very curtious and transparent with me. I will always do business when need with this companyleon C.
The staff was friendly, efficient, and very competent at their jobs!Allen K.
Customer did not leave a comment.Gwendolyn H.
I was amazed how quickly they checked me in and out for my 26' U-Haul truck rental. My wife and I have always had a great experience at this location. The easiest move I've ever had. Thanks!!!Jeff E.
Customer did not leave a comment.Deborah P.
Customer did not leave a comment.Lisa C.
Overall great, but Interior could have been a bit cleaner and smelled better. Like public restrooms (great examples of Communism in action), community rental trucks on average can be only as clean as the dirtiest prior renter using them. Cigarette smoke, perspiration, body odors, and pet odors are the most common issues among rentals everywhere. Quick upholstery cleaning with dilute solutions of Nature's Miracle or Simple Green and power washing the cargo bay between rentals would make all the difference: https://www.naturesmiracle.com/ https://simplegreen.com/products/ Maybe have a two-tier system with dedicated clean and dirty options with renters paying $10-20 more for the "just-cleaned" option. Due to hordes of unpunished criminals, meth addicts, & auto-thieves residing in New Mexico, it would understandably be very difficult to leave trucks ventilated overnight to prevent mildew or mold after cleaning, but fresh air is always helpful as well.Cc M.
Too hot inside the storage facility area and was disappointed that patrons had to use the stairs to reach the higher floors. Not ADA compliant.MONIQUE W. | Overall Experience
The folks in Albuquerque are exceptional. I made it! Had all the right answers all the right supplies - and everything went well. Thank you.Chris P.
We were supposed to get a hitch installed and they called the day before and told us that it would be two more weeks. We were already packed and ready to move the very next day and had to make arrangements to go elsewhere to get a hitch installed. Once we picked up the trailer, the locking mechanism was broken and would not allow us to lock the trailer of the entire trip. Very dissatisfied.Gwendolyn B.
Customer did not leave a comment.Loren D.
Customer did not leave a comment.Gwendolyn H.
Customer did not leave a comment.julie lynn F.
This is one of the best locations I used. Request this one if you can!Stacy M.
Customer did not leave a comment.RALPH A.
Needs to be able to provide all servicesSpencer S.
Customer did not leave a comment.DANIELLE T. | Online Move In
Customer did not leave a comment.mandi lorine B.
Customer did not leave a comment.MICHAEL S.
The service and equipment were all great!Bill G.
Customer did not leave a comment.Kimberly B.
Customer did not leave a comment.MICHELLE A.
Customer did not leave a comment.Christopher C.
Easy, convenient, pleasant transaction. Thank you!patricia a T.
Customer did not leave a comment.autumn C.
Fast and friendlyBeatrice W.
The location was fine. The lot was spacious and easy to navigate. I tried to use the U-Haul app on my smartphone, but it didn't function properly, either for pickup or return. The location staff straightened everything out with my rental.Joseph M.
Customer did not leave a comment.Lauren V.
Customer did not leave a comment.PKeith G.
I made reservations for a truck, car dolly, blankets, and a dolly a month in advance and confirmed my requirements 3 times before pick up. When I went to pick up, they did not have the blankets or dolly. Why the heck do I make reservations if they do not ensure the equipment promised is not available. Very difficult to load up a house without a dollyâ€¦. Not acceptable.PAUL N.
Customer did not leave a comment.Floria J. | Overall Experience
Customer did not leave a comment.FRANCIS B.
This truck had over 177k mile on the odometer. Not sure when these are taken off the line, but his truck should not be rented any longer, as it is unsafe. I tried to exchange this truck and was denied after several attempts in speaking with Uhaul customer service and roadside assistance, who only offered to try and find a tech to come to my location to inspect the truck, which was unacceptable. See below issues w this rental truck- -The truck headlights do not operate properly, therefore we had to stay 2 nights in a hotel during our trip from New Mexico to Wyoming. The low beams are very dim, not adjusted correctly and one of the big beams is not working at at all. Very unsafe to drive at night, -The front end shakes very bad at speeds over 40mph. This is not due to the load or lack of load in the truck, which roadside assistance told me, there are actually issues w the front end suspension and alignment. Not safe and very uncomfortable to drive. -The power steering wines and makes alot of noise when turning at low speeds and each day when warming up the truck. -The truck smokes excessively when accelerating up hills, smoking out other drivers behind you and obviously buring alot of oil. -The window seal on the drives side door is horrible. Very load at freeway speeds, especially while driving over 700 miles. -Battery is very slow to turn over each morning and sometimes after getting fuel. Battery and charging system is questionable at best. Unfortunately while we have rented from Uhaul for years, after being charged nearly 2k for this unsafe rental and no help when trying to exchange the truck, we will not rent from Uhaul every again and will never recommend any friends and family rent from Uhaul. John FloranceJOHN F.
Great staff!Catherine B.
The truck ran fine and was exactly what I needed. However, the interior smelled like tobacco and was pretty nasty and the outside of the truck was very dirty and needed to be cleaned. Windshield was also filthy.FRANCIS F.
Customer did not leave a comment.GERALD K.
Customer did not leave a comment.THOMAS M.
Customer did not leave a comment.Patricia P.
Your manager at the location pick up cussed at us & made us feel completely uncomfortable. I believe it was racially motivated that he was so condescending. I will never use uhaul again after this experience. If I could rate 0 stars I would. Absolutely horrific!!!! I should call an attorney!NADIA N M.
The best place to rent a truck 🛻 or a Van 🚐 the best people all over the world 🌎. I had a very good experience in there. And I recommend to you all also. Thank you so much 😊ahmad K.
The staff was polite and courteous. We appreciate the time they took to help us with our storage needs.Federico P. | Overall Experience
Very helpful staff and very pleasant to deal with. I will rent from this location in the future. Thanks CraigCRAIG C.
Every thing from the website to the employee worked as expected. Overall a great experience.EDWARD E.
Customer did not leave a comment.JADE H.
Thank You for your help. You guys are great.FEDERICO P.
Customer did not leave a comment.Alex P.
the agent at the location was awesome, friendly and efficient, which is why i would recommend the location. Having the customer walk a block to the truck seems unreasonable especially given the neighborhood. The truck had zero moving blankets in the pouch and the truck was not clean and smelled of cologne.KATHLEEN B.
only leaving because I moved to another facility closer to my houseMark T. | Overall Experience
Customer did not leave a comment.CHAD W.
Customer did not leave a comment.RICHARD A.
Customer did not leave a comment.CLARISSA F.
Customer did not leave a comment.MELODY P.
The woman couldn't even be bothered to give me my final receipt. And this location is the one charging me because the other location gave me a damaged truck. I will most definitely be disputing this charge or any further charges made. Again, this has been the most horrible experience I have ever had moving.Rene T.
Everything was fine except, they kept sending me Bills two weeks after I move my storage out.TONY D. | Overall Experience
Customer did not leave a comment.MICHAEL JOSEPH R.
Very accommodating help.GINA J.
Jose was great. Made check-out easy. I was off to start my move in no time. Check-in upon return was just as easy. Awesome customer service. I did use 2 Guys and a Dolly and 2 Gals and Tape, from the U-haul list of labor. Worse moving experience ever. Owner promised 4-5 movers. This was an inter base move on Kirtland AFB, NM. Owner was advised as to what requirements were need for crew to be provided access to base. Showed up with 3 guys, one of which was not allowed access to base. Of the remaining 2, one guy could not lift over 10 lbs (owner knew this and sent him anyway). Owner was also made aware well in advanced there would be a gun safe and Tempur Pedic bed and premium base that would need to be moved to second floor. Again, owner did not provide enough help and while he was given access to base, he never showed up at job site. Some of my furniture received damage due to improper packing on U-haul by his crew. Owner refused any responsibility for damage and even blamed me for my lack of supervision of crew. Would not recommend this company for your next move in the Albuquerque area.DENNIS S.
XLNT company rep, very courteous, helpful, but didn't catch nameâ€¦VICTOR D.
Keep the person at the counter happy. He really takes care of uhaul. Cant remember his name. Sorry and thank you!Edward M.
Customer did not leave a comment.Elnora K. | Overall Experience
Customer did not leave a comment.Elnora K. | Overall Experience
Easy check-in.PAUL E.
Was met in parking lot when we pulled up to return trailer. The only questionable item was there was no paperwork or receipt offered to confirm I indeed dropped the trailer off on time and in clean condition. I even asked if I needed something that confirmed I returned clean equipment. Apparently there is nothing, just a thank you, have a good day. I really wasn't comfortable dropping it off with no confirmation, but did anyway.JAMES S.
rep was not very helpful she loaded the trailer but gave me very short answer when asking questions about trailer . She seemed to be really quick to go back in the uhaul building so she could get back on her personal phone .RONALD T.
Customer service lacks. Truck smelled horrible. Will never return here again.JAMES K.
Customer did not leave a comment.ANGELIQUE C.
Hire more people like the woman at the counter. Her name was Brenda and she was extremely helpful and polite. She explained my rental agreement to me and I had a lot of questions but she was very patient with me. She even gave me some packing suggestions that worked out perfectly. Thanks again Brenda!JOSE D.
Add a TV and add coffee for the customers. Your management team is excellent, take every customer's as if they were the customers too.CHARLES R.
The guy working did as much as he could for being there by himself. Waiting a half hour to get a trailer I reserved prior to pick up was bullshit.JOHN AARON C.
Customer did not leave a comment.DIANE F.
Customer did not leave a comment.ERIC S.
Customer did not leave a comment.RICHARD A.
Customer did not leave a comment.Emeel S.
Start purchasing trucks with seats that can be raised. The seat options in these vehicles don't allow for seat heights to be raised, making it hard for shorter people to see over the hood of the vehicle. Some Uhaul locations have modern cargo vans with seats that sit high, so drivers can see over the dash. Wish this location had more of those.SARAELIZABETH L.
Customer did not leave a comment.JOSEPH K.
in a span of four months, my rent went up twenty dollars...marc h. | Overall Experience
Overall good service.COREY C.
Customer did not leave a comment.PENNY S.
Customer did not leave a comment.JONATHAN B.
Customer did not leave a comment.KAREN F.
Customer did not leave a comment.MILTON E.
Customer did not leave a comment.LISA N.
My reservation was switched to a different location and I didn't realize it but all of your reps were awesome as usual. I very much appreciate the Uhaul people in ABQ.ANDREA K.
Excellent customer service!AMBER M.
I know this is most likely a uhaul pricing policy but if the rental gets turned in 1 day+ 4.5 hrs instead of 2 days why isn't there a refund? Pricing is based on a 24hr bases and the company benefits from an early return- not the customer. Thank you for providing us with a needed rental to haul a disabled elderly womans belongings to her last home.Stephanie B.
Customer did not leave a comment.KAYCE C.
Honesty and transparency without deception! Vehicle communication with associate.review rented unit with customer(walk around)!DAVID S.
Customer did not leave a comment.Tamara F.
Great job all the way around. I only rent Uhaul when I need them.STEPHEN G.
Customer did not leave a comment.TAMMY K.
Customer did not leave a comment.Kori V. | Overall Experience
Customer did not leave a comment.sam R. | Overall Experience
NaKori V. | First Impressions
The door was stuck around 8pm to the outside entranced I called the oncall manager he never called back and I asked he even call me back the next morning to let me know the door was fixed he never called back. I even sent an email. The people working at the front desk where nice. But the managers Customer service is terrible. Luckily after about 50 tries.jonathon g. | Overall Experience
The facility, had problems with the door, sometimes the key would not give access. The area needs a fence around it for safety and key accesses. While the floor is clear of Debris, a device to scrub the floors would be advised. Especially with COVID. I have discontinued my storage in Albuquerque only and getting notice need to pay?Angel G. | Overall Experience
Central facility at Albuquerque NM. No security gate, the facility floor and ground are in need of a cleaning. Security, there is no fence surrounding the property, this means the property is at risk. The staff , only have good thing to say, Courteous and professional. This is near a military installation, and making good money on storage; however, it is a disappointment (because of Maintenance and security), which there’s no excuse for ;because, making good money on government storage. My trailer attached had also not had not had a proper safety check and look as though had been repaired( however, door came undone at destination). I will be seeking another storage facility in ABQ, I don’t feel safe and because of COVID-19 Cleanliness is a needed priority. This will create an inconvenience to me and cost me money. Because of the facility condition had no choice, but to carry insurance. I feel when a service is involved there are expectations for safety and cleanliness. .Angel G. | First Impressions
They have carts to help you move your stuffcassandra l. | First Impressions
Customer did not leave a comment.Andrew L. | Overall Experience
Customer did not leave a comment.Akshai S. | First Impressions
Customer did not leave a comment.Faith C. | First Impressions
The staff were very helpful, nice and freindly. Very understanding . thanks alot....cordena b. | First Impressions
Customer did not leave a comment.Joe G. | Overall Experience
Customer did not leave a comment.Thomas B. | First Impressions
I would definitely recommend this place. Employees were the best!delma v. | Overall Experience
Customer did not leave a comment.Charlotte W. | First Impressions
Customer did not leave a comment.ROY W M. | Overall Experience
Would appreciate more instruction on how to use access code.Jakeline L. | Online Move In
Was repeatedly harassed about this unit. Never moved in and had the unit transferred to a different location. Was still billed for 3 months and then a lein was placed on said empty unit. Overall poopy experience. Never will I deal with this shady excuse for a business!RAYMOND W. | Overall Experience
The Problem I had was not your people. It was the Homeless. Someone was trying to Steel the tow Dolly, I used to pull my car. Someone bent my lock to get the tow Dolly. I told your office to put a fence around it.VIDAL M. | First Impressions
I was plz to say everything was safe Why my stuff were there I waito i was so happy never had to worry about my stuff They were friendly n respectfull Everytime I went in if I needed help they were there for that So I give em 💯% on everything Thank you guys have a wonderful Xmas And happy new year 🎆🎆🎆cecilio r. | Overall Experience
Customer did not leave a comment.Michael H. | Overall Experience
Office never had change (not coin). I'd often try to pay my storage rent with $100 and seeing my rent was $95 I wouldn't think $5 in return would be huge strain but I was always treated like I was a nuisance. Items for towing, moving, storage and renting storage units are available to purchase but regardless no change. I found syringes in the elevator while visiting my unit on more than one occasion. Also my rent was going to be increased which prompted me to look at other facilities. Come to find out that I was paying much more compared to other Uhaul locations and with the increase at this location I was able to rent a bigger unit at a different location with better amenities. Other than the only Lady that works in the office the rest of the staff were unpleasant, unhelpful, rude and lazy. Never moving from in front of the computer screen or doing anything to genuinely assist customers. I'd never recommend this facility.adrian j. | Overall Experience
Customer did not leave a comment.terry E. | First Impressions
Will ALWAYS use Uhaul for my moving and storage needs!Jessica M. | Overall Experience
Unit was extremely dirty, when I pointed it out to the clerk nothing was done about it. Good thing a broom was one of my items I was putting in storage.Ruth G. | Online Move In
Customer did not leave a comment.jessica m. | Overall Experience
The facility is almost always clean but recently (on July 22nd) I visited to pick up some belongings and the elevator had a sticky floor, there was garbage in the halls, and there were numerous visible cockroaches in the space. When I returned yesterday to move out, the conditions were again improved. But late July was a horror show!!Sandra Kae H. | Overall Experience
Customer did not leave a comment.Deborah G. | First Impressions
The service I received was very satisfactory and I would recommend UHAUL. Thank you.lois e m. | Overall Experience
Thanks for making this moving experience easy! Moving is always stressful enough.Michael H. | First Impressions
Customer did not leave a comment.Jennifer P. | Online Move In
Customer did not leave a comment.Gerald W. | Overall Experience
Customer did not leave a comment.Jonathan L. | Overall Experience
Customer did not leave a comment.Holly C. | Overall Experience
I don't know I never used my storage and it was only 10 days and cannot get a partial refund since in ever used the storage I'm upset the manager still hasn't called me or emailed me to see if I can get some money? I paid a lot of money and ended up getting an apt faster than I thought I would so I know longer needed andbeen trying EVER SINCE the 5th of June and still no responseAnnette G. | Overall Experience
Customer did not leave a comment.Benjamin B. | Overall Experience
I always come to this store for my moving and storage needs. The employees are friendly, helpful, and honest. I've never had an issue with anything at this store. I highly recommend these guys!Juan G. | First Impressions
Great location with great service; they always make everything easier than expected.Phillip R. | First Impressions
The customer service was excellent! After 2.5 days of driving from the east coast, Juan, who was in training, provided excellent service and was very patient with showing me how to get to my storage.Tracie M. | First Impressions
My experience has been good so far😊LANTHIA LOUISE m. | Overall Experience
I’ve used the Uhaul on central many times because the staff is friendly and helpful and the storage units are clean, convenient and easily accessible.ELIZABETH S. | Overall Experience
The woman who was working that day was very understanding and helpful with our storage move-in. Outstanding service.Joel G. | First Impressions
This U-Haul is always great and easy, both for rentals and storage.David H. | Overall Experience
This was the BEST service from Uhaul! We experienced difficulty at our original point--incorrect truck, poor service. So we were SO VERY HAPPY with the service we received from Central!! Thank you!!Ruth T. | First Impressions
Prompt, the guys where on time waiting. Hard workers who had a 26' truck unloaded in about and hour. Highly recommend them. Great customer service.Michael S. | First Impressions
The staff at this facility was always professional and courteous. I would recommend them to anyone I know. We had to pick up a truck at another location and the service did not come close!zora l. | Overall Experience
Big Joe H was amazing At ABQ UHAUL and he did everything to make it Right & helpful daughter returning to Albuquerque for college getting moved in and so he helped Make everything perfect At U haul!!!Richard Alan M. | Overall Experience
Thank you so much!Mara S. | Overall Experience
goodbruce j. | Overall Experience
Pleasant experience all around. no complaints and cheaper then other storage places.jason f. | Overall Experience
Thank youphilip v. | Overall Experience
good polite servicebruce j. | First Impressions
Very courteous and kindVenice G. | First Impressions
Staff and manager were very helpfulDeb I. | Overall Experience
Space is too tight to store a sofa. Difficult to move from,storage unit around corners and into freight elevator.tom m. | Overall Experience
The fat guy with the beard was disrespectful and was not friendly or had any good customer service!!!! Wasn’t even welcoming And that why I toke money some where else!!!Tyrone G. | Reservation
Staff is very helpful but tight corners and turns in storage space make it difficult to move items from freight elevator to unit.tom m. | Reservation
The men there were less than forthcoming with assistance.The one man, Joe, seemed as if I was troubling him when I asked for assistance with removing the lock on the back of the trailer & opening it.johnson lavoria c. | Reservation
Thanks you were amazingalyssa r. | Overall Experience
My card never worked in the RIGHT slot. Great big nasty guy didn't believe me and made me walk back and forth across the lot several times instead of just letting me swipe RIGHT inside store.Amy H. | Overall Experience
I had wanted to get my truck at Central because I am familiar with their service, but UHaul had set me up with Pete's Auto. I wasted 2-3 hours trying to get a truck. Finally back to Central took 5 minKATHERINE R. | Reservation
The worker got my name wrong on record even when given an ID, she still could not input the name correctly. The key card access was also difficult to enter because there was a long delay to open.brain c. | Overall Experience
The unit was conveniently located. When I had difficulty with opening the door, a service person was prompt in helping me out.nancy f. | Overall Experience
We had alot of problems getting our u-haul but staff for u-haul is greatAlyssa H. | Reservation
Storage unit was adequate for my personal items. The staff wasn't friendly and didn't greet me or have much interaction beyond the transaction of making payments. The customer service was terrible.michelle j. | Overall Experience
Friendly staff. Very helpful.Denis M. | Overall Experience
Very professional, thank you!William C. | Overall Experience
Ridiculous how many times I had to call, leave messages, and go to the store to get my storage rental closed out! Removed my stuff on 6/2, yet the records say it was 6/15. Obnoxious & unprofessional.ariella t. | Overall Experience
.Elizabeth T. | Overall Experience
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