El cliente no dejó un comentario.Paul R.
Customer Reviews for U-Haul Moving & Storage at Central
Albuquerque, NM 87108
(NE Of San Pedro and Central)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 3:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Carlton B.
Have enough gas in the vehicle to get to a gas station. Don't charge for items not used like handcart.HARVEY W.
El cliente no dejó un comentario.Robert A. | First Impressions
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.Robert A.
El cliente no dejó un comentario.Dominique B.
Basically the rental agent handed me the keys and had me walk down a long ally with a dolly that didn't work to get the rental truck... Very disappointed.MARIA M.
El cliente no dejó un comentario.Jonathan S.
I can't think of any improvements right now; your company UHAUL has very professional, courteous, and kind employees; whenever I had questions your staff answered and resolved each question immediately; I will most definitely go to UHAUL the next time I need to rent a vehicle; customer service satisfaction exceeded my expectations (from 1 to 5, 5 STARS ! ) THANK YOU VERY MUCH !Lecia W.
Brenda is the bestErendira N.
I booked this storage unit online weeks in advance. It was the only uHaul facility in town with a 10'x15' storage unit. I reserved it when there were a few left. I get here and the man didn't even know if this facility had any and then put my in a 10'x10' unit with nothing more than a $8 lock for free as compensation. Afterwards he said that he "thinks" they have 10'x15' units just none available but he wasn't even sure because he apparently didn't know how to use the computer system that tells him what they have. If I wanted a 10'x10' unit I could have chosen a more convenient facility than that one. I chose that one because it was supposed to be the only one in town with 10'x15' units. I do not like having to stack boxes so high. One, I'm short, 2 if they fall, my stuff is broken and it's on my dime to replace it. As a disabled veteran on a fixed income I can't afford to replace my things. When I turned in my 6'x12' enclosed trailer he just said he would send me an email for the return and I have yet to receive said email.martin m. | First Impressions
The guy working the front desk was super helpful and very nice. A+ for him!ANTHONY J. | Overall Experience
I had trouble with communication with the office they kept putting a lock on my storage without permission while I was in the process of moving out after I told them to leave it off and I had my own lockEboney C. | Overall Experience
I cannot think of anything at this time.Elizabeth S.
Office staff is not on the same page with the other dealers. I had to rent pads from another location (only location that had them) but I could not return pads to the location where I rented the trailer. I had to drive across town to return them. The dealer there said the original location could have taken them. Frustrating. I had trouble with a reservation I had made at yet a 3rd location (San Mateo in ABQ, NM) and will not go back there for my rentals. The office staff (female I dealt with for the rental) was just rude and played the "blame game" with me since the equipment I reserved was not available. She kept saying it was "my fault" that the equipment was not there.Lester H.
Free candy.Amanda T.
El cliente no dejó un comentario.wilbur g. | Overall Experience
Great customer service. Very friendly staffSamantha M.
The drop off experience was perfect and very quick and easy!!!Cinda M.
The truck was a little bit hard to brake but it was fine.Shelley B.
This U-Haul location is in a bad part of town I understand that but when we picked up the truck there was broken glass all over the parking lot including underneath the tires... people obviously breaking into your trucks but I would appreciate having that swept up before I pick up a vehicle. Other than that the service was excellent and promptRobert N.
The Eubank store set me up with a trailer that could not be used on the highway then found a trailer that could at a different store. Not Nice, Bad Work,caused me to lose time.Dennis M.
El cliente no dejó un comentario.Andra B.
We like how much we like the serviceTHOMAS L. | First Impressions
Service was fantastic! Thank youMatthew L.
I called customer service to extend my rental and she charged me the fee. And then the uHaul location called telling me that there were no notes on my account and I had to pay the fee AGAIN. I don't know who messed up, but that is unacceptable.Ishtar R.
El cliente no dejó un comentario.Robert N.
The truck we rented was damaged. They let us know beforehand and we accepted the truck anyways due to availability constraints but it was frustrating to pay so much for a damaged truck.Theresa E.
My vehicle wasn't available at the location I originally rented so I had to get a different ride at a different time to go to one further out of the way. Then when it came to returning it, although I came during business hours and someone was there, they weren't able to take the return at the desk so I couldn't pay on the card I wanted to pay on, so it defaults payment to the credit card I used to hold the reservation.Kristen R.
El cliente no dejó un comentario.Nancy O.
El cliente no dejó un comentario.John A.
Great customer service!MICHELLE L.
El cliente no dejó un comentario.STEVE R.
Theft, theft, and the possibility of my belongings getti g stolen constantly. Management has done nothing to secure the large storage units off of San Pedro. In the few months we were storaing our belongings there, many of the units were broken into. When I approached management, got excuses about hir8ng private security, that never happened. Put up a fence for crying out loud. I will never store anything at Uhaul ever again. The truck rentals are flipping awesome, stick to that.Sean H. | Overall Experience
Not a thingtheresa K.
you guys were great; professional, personable, and efficientDavid B.
El cliente no dejó un comentario.Courtney B.
Dirty windshield and mirrors,no washer fluid. Nothing at location where ordered. Truck in Albuquerque dolly in Sante Fe( really?). No pads at these locations, never advised of changes to p/u locations in advance... Manager at 6th St location helped solve problems. Other locations made no effort.Barry J.
El cliente no dejó un comentario.Melanie B.
First of all I ordered a van I didn't get no call or anything to let me know that I was going to have to get upgraded because the van was being kept for a little more time I'm a small person I cannot drive big old trucks that's why I always get a bath they could have called me and told me it might have to take a little while longer I would have waited instead I go show up and find out that I got moved up to a truck and I just have to take the truck because that's all that is available not cool not satisfied with my experience this time on top of that they tell me to go get the truck in the back on n and my truck lines up being on o they didn't even know where their trucks were parked I mean it was just a very bad experience I had to drive a truck that I could hardly even see over the dashboard it was horrible I did not like it I wanted a van I even reserved the van the prior day the day before I went to go get it I reserved the van but it was just a horrible experience I wish next time that I go to the you guys you guys have your stuff in order and you guys should start giving people a call to let them know that if the vehicle they've reserved is not going to be available let them choose if they want a truck or if they want to wait for the van don't just automatically assume that they drive a truck I'm a tiny woman I couldn't drive the truck it was very hard to see over the dash the seat didn't go upward it went forward and back but it didn't go upward so I couldn't get any taller it was just horrible I hope next time I come in it's better and I hope that you guys start calling people or come up with some kind of system to let people know that what they reserved the day before is not going to be available or either that it is going to be available just at a later time keep us the option not automatically assume we're going to be able to drive a big ass truck.samantha E.
El cliente no dejó un comentario.Gwen H.
El cliente no dejó un comentario.JEANETTE L.
They had good customer service and keep up the good work.Juan H.
GraciasADELINE O. | First Impressions
El cliente no dejó un comentario.nancy s. | Overall Experience
El cliente no dejó un comentario.Matthew V.
El cliente no dejó un comentario.Tracy B.
El cliente no dejó un comentario.francisco D.
El cliente no dejó un comentario.steve B.
El cliente no dejó un comentario.MICHAEL D.
Keep up the great work!Melanie B.
Great peopleChristopher N.
El cliente no dejó un comentario.Stevan S.
El cliente no dejó un comentario.shatoya J.
El cliente no dejó un comentario.Nick S.
We were able to get the truck quickly and the staff was nice. They explained everything.Gweneth G.
El cliente no dejó un comentario.Edgar S.
Brenda and Joseph were very professional, effective, and helpful in processing my application, working with me through the duration of the storage, and after my stay. Great customer service. They deserve my highest accolades!Bedemoore U. | Overall Experience
Pick up and drop off was so smooth. The staff was very helpful. Will rent from this location again!Beatrice W.
El cliente no dejó un comentario.Rick E.
The door seal was bad and the hnges were worn out. The door needed to be lifted to line upCraig P.
The tires on the trailer were very bald. We had to pull over for rhe rail because of safty concerns.JORGE N.
El cliente no dejó un comentario.Mark S.
We have rented thru this location a few times now - been pleased! thank you..anna A.
Cannot think of anything at this time.Elizabeth S.
a job well doneBenjamin C.
El cliente no dejó un comentario.Dodi S.
Great serviceStephen W.
El cliente no dejó un comentario.SHEILA F.
My unit was broken into twice in a 3 week period. It is the least secure storage facility I have ever used and do not recommend it all.SusanJo D. | Overall Experience
El cliente no dejó un comentario.Andrew D.
I was given a truck with ~1/8th a tank of gas which promptly warned me I had less than 50 miles of gas with just a few minutes of driving. Worrying about gas issues should be the least of my concerns on a moving day so I am not very appreciative of the bare minimum gas provided. I returned the truck with 1/4 a tank (7 gallons added) so hopefully the next customer will have a better experience.Thomas B.
El cliente no dejó un comentario.Mark T.
There was only one person there to help customers and answer phones.Kellby M.
It's centrally located but neighborhood is sketchyBrendon G.
The guys in the office are working hard for you guys! I recommend a pay raise when it's time for their review. Extremely helpful and very patient and I appreciate them very much. I will recommend this place to anyoneDwayne M. | First Impressions
Nightmare. Don't go here. Get storage at a storage facility. Uhaul specializes in overpriced moving trucks and extorting people with excessive hidden fees. Worst experience ever!!megan j. | Overall Experience
Stop advertising that you have free storage for a month and available storage units and hire employees who aren't rude, hateful and terrible. I spoke on the phone to one who told me that by renting a truck I was eligible for a month of free storage. I rented a truck twice this month and they charged me tons in fees and mileage. I had to rent a truck twice because my old job and new job both scheduled me to work my days off and made my move a living hell. I was sleep-deprived, weak, dizzy and not doing so good. I asked for moving help and the people at this Uhaul location were extremely rude and hateful to me. They took my money and didn't refund me when I decided to go to a different location for storage because they refused to give me free storage and wanted to charge an ungodly amount. They probably charged me several additional days on the truck. And they told me they had available storage units then told me no there were none left just a few minutes later. They wasted my time and energy and money, when I had very little left. I hope I never need a moving truck again, but if I do, I will go out of my way to avoid using Uhaul. I filled that gas tank to 3/4 tank full and somehow they still keep charging me extra! Anyway, stop the false advertising and be honest. The free storage thing really made my day a lot harder and I have had to ask friends and family for money because the moving experience was so much more expensive than I thought. And I thought I planned and had enough to cover it all. Anyway if you're moving, go anywhere else but Uhaul unless you feel like being verbally abused by lazy rude assholes. They told me that they had a large storage unit but it was out of order because it had a huge hole. They said that the website inventory doesn't match the actual inventory. They also said they don't give free storage and that they don't care what the website says they charge full price. I'm just glad to be done moving and that I don't have a storage unit through that place.megan J.
The truck I rented was in the back lot behind some sheds. It would have been great if my truck had been in the front lot. There were trucks parked in the front lot.AL K.
El cliente no dejó un comentario.David T.
Could be a bit more PoliteDebra N.
El cliente no dejó un comentario.Kevin C.
El cliente no dejó un comentario.ANDRE V.
That was quick return.Takae B.
El cliente no dejó un comentario.Steve S.
i love this place over all a+Timothy R. | Overall Experience
El cliente no dejó un comentario.William R.
Truck was on empty, we were afraid it wasn't going to make it to the gas station to fill it upBrent N.
Nothing you guys are awesome!john U.
On my particular truck, I recommend you seriously check the brakes. Going downhill with a full load was very difficult to stop even at a slow speed. I forgot to mention this to the person that checked me out when I returned the truck because she was there all by herself and someone was waiting in line. The driver side visor needs to be replaced or fixed, it keeps falling down. The mirrors do not seem to adjust properly. They seem to only go in predetermined increments, so when you look in the mirror you either see half of the truck or none of the truck if you push it too far out. This truck may just need to retire.Katherine D.
Awesome service! ThanksBruce F.
El cliente no dejó un comentario.Ernest N.
El cliente no dejó un comentario.Madelyn R.
El cliente no dejó un comentario.Sofia T.
It is nice to deal with a live person at pick up and drop off.Dustin K.
Very nice truck. I will continue to use this location for my moving needs.Christopher N.
The location was fineâ€¦ the problem I had was a supposed guaranteed reservation, but when I got there they didn't have the car dolly I reserved and said they were already reserved and then up charged me for a car trailer. Not the best customer experienceMichelle M.
Consistently reliable. Thanks!Trish T.
El cliente no dejó un comentario.Sebastian R T.
El cliente no dejó un comentario.Basil R.
El cliente no dejó un comentario.James E.
Courteous, efficient, and professional.David B. | Overall Experience
The truck I got was very rattle and loud. Absolutely no guts. I was scared a couple of times because it was so loudMary S.
I did not drop off in New Mexico. I dropped in Fort Worth at original locationBrent P.
El cliente no dejó un comentario.Andrew S.
Vehicle had a slow tire leak. Sort of annoying on a long haul driveCraig L.
El cliente no dejó un comentario.Ashley T.
El cliente no dejó un comentario.Colleen M.
Great Customer Service, just a bad part of town... Other than that! Great Service and Staff!Sean S.
El cliente no dejó un comentario.Catherine G.
The people were great. The area is a bit sketchy with a lot of homeless.Christopher N.
El cliente no dejó un comentario.margaret W.
El cliente no dejó un comentario.Tecla L.
I have rented from U-Haul in the past and it has always been a phenomenal experience!! If needed in the future I will rent again . M. GoodwinMarian G.
Gracias David T. | Overall Experience
Too hot inside the storage facility area and was disappointed that patrons had to use the stairs to reach the higher floors. Not ADA compliant.MONIQUE W. | Overall Experience
El cliente no dejó un comentario.DANIELLE T. | Online Move In
El cliente no dejó un comentario.Floria J. | Overall Experience
The staff was polite and courteous. We appreciate the time they took to help us with our storage needs.Federico P. | Overall Experience
only leaving because I moved to another facility closer to my houseMark T. | Overall Experience
Everything was fine except, they kept sending me Bills two weeks after I move my storage out.TONY D. | Overall Experience
El cliente no dejó un comentario.Elnora K. | Overall Experience
El cliente no dejó un comentario.Elnora K. | Overall Experience
in a span of four months, my rent went up twenty dollars...marc h. | Overall Experience
El cliente no dejó un comentario.Kori V. | Overall Experience
El cliente no dejó un comentario.sam R. | Overall Experience
NaKori V. | First Impressions
The door was stuck around 8pm to the outside entranced I called the oncall manager he never called back and I asked he even call me back the next morning to let me know the door was fixed he never called back. I even sent an email. The people working at the front desk where nice. But the managers Customer service is terrible. Luckily after about 50 tries.jonathon g. | Overall Experience
The facility, had problems with the door, sometimes the key would not give access. The area needs a fence around it for safety and key accesses. While the floor is clear of Debris, a device to scrub the floors would be advised. Especially with COVID. I have discontinued my storage in Albuquerque only and getting notice need to pay?Angel G. | Overall Experience
Central facility at Albuquerque NM. No security gate, the facility floor and ground are in need of a cleaning. Security, there is no fence surrounding the property, this means the property is at risk. The staff , only have good thing to say, Courteous and professional. This is near a military installation, and making good money on storage; however, it is a disappointment (because of Maintenance and security), which there's no excuse for ;because, making good money on government storage. My trailer attached had also not had not had a proper safety check and look as though had been repaired( however, door came undone at destination). I will be seeking another storage facility in ABQ, I don't feel safe and because of COVID-19 Cleanliness is a needed priority. This will create an inconvenience to me and cost me money. Because of the facility condition had no choice, but to carry insurance. I feel when a service is involved there are expectations for safety and cleanliness. .Angel G. | First Impressions
They have carts to help you move your stuffcassandra l. | First Impressions
El cliente no dejó un comentario.Andrew L. | Overall Experience
El cliente no dejó un comentario.Akshai S. | First Impressions
El cliente no dejó un comentario.Faith C. | First Impressions
The staff were very helpful, nice and freindly. Very understanding . thanks alot....cordena b. | First Impressions
El cliente no dejó un comentario.Joe G. | Overall Experience
El cliente no dejó un comentario.Thomas B. | First Impressions
I would definitely recommend this place. Employees were the best!delma v. | Overall Experience
El cliente no dejó un comentario.Charlotte W. | First Impressions
El cliente no dejó un comentario.ROY W M. | Overall Experience
Would appreciate more instruction on how to use access code.Jakeline L. | Online Move In
Was repeatedly harassed about this unit. Never moved in and had the unit transferred to a different location. Was still billed for 3 months and then a lein was placed on said empty unit. Overall poopy experience. Never will I deal with this shady excuse for a business!RAYMOND W. | Overall Experience
The Problem I had was not your people. It was the Homeless. Someone was trying to Steel the tow Dolly, I used to pull my car. Someone bent my lock to get the tow Dolly. I told your office to put a fence around it.VIDAL M. | First Impressions
I was plz to say everything was safe Why my stuff were there I waito i was so happy never had to worry about my stuff They were friendly n respectfull Everytime I went in if I needed help they were there for that So I give em 💯% on everything Thank you guys have a wonderful Xmas And happy new year 🎆🎆🎆cecilio r. | Overall Experience
El cliente no dejó un comentario.Michael H. | Overall Experience
Office never had change (not coin). I'd often try to pay my storage rent with $100 and seeing my rent was $95 I wouldn't think $5 in return would be huge strain but I was always treated like I was a nuisance. Items for towing, moving, storage and renting storage units are available to purchase but regardless no change. I found syringes in the elevator while visiting my unit on more than one occasion. Also my rent was going to be increased which prompted me to look at other facilities. Come to find out that I was paying much more compared to other Uhaul locations and with the increase at this location I was able to rent a bigger unit at a different location with better amenities. Other than the only Lady that works in the office the rest of the staff were unpleasant, unhelpful, rude and lazy. Never moving from in front of the computer screen or doing anything to genuinely assist customers. I'd never recommend this facility.adrian j. | Overall Experience
El cliente no dejó un comentario.terry E. | First Impressions
Will ALWAYS use Uhaul for my moving and storage needs!Jessica M. | Overall Experience
Unit was extremely dirty, when I pointed it out to the clerk nothing was done about it. Good thing a broom was one of my items I was putting in storage.Ruth G. | Online Move In
El cliente no dejó un comentario.jessica m. | Overall Experience
The facility is almost always clean but recently (on July 22nd) I visited to pick up some belongings and the elevator had a sticky floor, there was garbage in the halls, and there were numerous visible cockroaches in the space. When I returned yesterday to move out, the conditions were again improved. But late July was a horror show!!Sandra Kae H. | Overall Experience
El cliente no dejó un comentario.Deborah G. | First Impressions
The service I received was very satisfactory and I would recommend UHAUL. Gracias.lois e m. | Overall Experience
Thanks for making this moving experience easy! Moving is always stressful enough.Michael H. | First Impressions
El cliente no dejó un comentario.Jennifer P. | Online Move In
El cliente no dejó un comentario.Gerald W. | Overall Experience
El cliente no dejó un comentario.Jonathan L. | Overall Experience
El cliente no dejó un comentario.Holly C. | Overall Experience
I don't know I never used my storage and it was only 10 days and cannot get a partial refund since in ever used the storage I'm upset the manager still hasn't called me or emailed me to see if I can get some money? I paid a lot of money and ended up getting an apt faster than I thought I would so I know longer needed andbeen trying EVER SINCE the 5th of June and still no responseAnnette G. | Overall Experience
El cliente no dejó un comentario.Benjamin B. | Overall Experience
I always come to this store for my moving and storage needs. The employees are friendly, helpful, and honest. I've never had an issue with anything at this store. I highly recommend these guys!Juan G. | First Impressions
Great location with great service; they always make everything easier than expected.Phillip R. | First Impressions
The customer service was excellent! After 2.5 days of driving from the east coast, Juan, who was in training, provided excellent service and was very patient with showing me how to get to my storage.Tracie M. | First Impressions
My experience has been good so far😊LANTHIA LOUISE m. | Overall Experience
I’ve used the Uhaul on central many times because the staff is friendly and helpful and the storage units are clean, convenient and easily accessible.ELIZABETH S. | Overall Experience
The woman who was working that day was very understanding and helpful with our storage move-in. Outstanding service.Joel G. | First Impressions
This U-Haul is always great and easy, both for rentals and storage.David H. | Overall Experience
This was the BEST service from Uhaul! We experienced difficulty at our original point--incorrect truck, poor service. So we were SO VERY HAPPY with the service we received from Central!! Thank you!!Ruth T. | First Impressions
Prompt, the guys where on time waiting. Hard workers who had a 26' truck unloaded in about and hour. Highly recommend them. Great customer service.Michael S. | First Impressions
The staff at this facility was always professional and courteous. I would recommend them to anyone I know. We had to pick up a truck at another location and the service did not come close!zora l. | Overall Experience
Big Joe H was amazing At ABQ UHAUL and he did everything to make it Right & helpful daughter returning to Albuquerque for college getting moved in and so he helped Make everything perfect At U haul!!!Richard Alan M. | Overall Experience
Thank you so much!Mara S. | Overall Experience
goodbruce j. | Overall Experience
Pleasant experience all around. no complaints and cheaper then other storage places.jason f. | Overall Experience
Graciasphilip v. | Overall Experience
good polite servicebruce j. | First Impressions
Very courteous and kindVenice G. | First Impressions
Staff and manager were very helpfulDeb I. | Overall Experience
Space is too tight to store a sofa. Difficult to move from,storage unit around corners and into freight elevator.tom m. | Overall Experience
The fat guy with the beard was disrespectful and was not friendly or had any good customer service!!!! Wasn’t even welcoming And that why I toke money some where else!!!Tyrone G. | Reservación
Staff is very helpful but tight corners and turns in storage space make it difficult to move items from freight elevator to unit.tom m. | Reservación
The men there were less than forthcoming with assistance.The one man, Joe, seemed as if I was troubling him when I asked for assistance with removing the lock on the back of the trailer & opening it.johnson lavoria c. | Reservación
Thanks you were amazingalyssa r. | Overall Experience
My card never worked in the RIGHT slot. Great big nasty guy didn't believe me and made me walk back and forth across the lot several times instead of just letting me swipe RIGHT inside store.Amy H. | Overall Experience
I had wanted to get my truck at Central because I am familiar with their service, but UHaul had set me up with Pete's Auto. I wasted 2-3 hours trying to get a truck. Finally back to Central took 5 minKATHERINE R. | Reservación
The worker got my name wrong on record even when given an ID, she still could not input the name correctly. The key card access was also difficult to enter because there was a long delay to open.brain c. | Overall Experience
The unit was conveniently located. When I had difficulty with opening the door, a service person was prompt in helping me out.nancy f. | Overall Experience
We had alot of problems getting our u-haul but staff for u-haul is greatAlyssa H. | Reservación
Storage unit was adequate for my personal items. The staff wasn't friendly and didn't greet me or have much interaction beyond the transaction of making payments. The customer service was terrible.michelle j. | Overall Experience
Friendly staff. Very helpful.Denis M. | Overall Experience
Very professional, thank you!William C. | Overall Experience
Ridiculous how many times I had to call, leave messages, and go to the store to get my storage rental closed out! Removed my stuff on 6/2, yet the records say it was 6/15. Obnoxious & unprofessional.ariella t. | Overall Experience
.Elizabeth T. | Overall Experience
Servicios adicionales en esta ubicación
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¡Tenemos la mayor cobertura en América del Norte!
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¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
¡Servicio de propano entregado directamente en tu puerta!
¡Tenemos la selección más amplia de la industria!