Comentarios de los clientes para U-Haul Moving & Storage at Central Ave

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Central Ave

Clasificación general:

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Zenola M. | First Impressions |
Clasificación:

I met Ms Migueon at UHaul, Central Ave Capital Heights Md. She greeted professionally yet humorous. Not only did she presented EXCELLENT customer service, Ms Migueon followed-up just as she mentioned she would. I am overwhelmed with her actions to assure I was satisfied and receive enough space for the items I need to store. I would like to personal say Thank you Ms Migueon ( I hope I spellled your name correctly) and UHaul. Zenola

Charlie W.
Clasificación:

El cliente no dejó un comentario.

JACKSON A.
Clasificación:

The lady and the guy that served me did an excellent job. They provide awesome customer services. Than you.

JAMES J.
Clasificación:

Lower The Per/Mile Pricing

stanley c. | Overall Experience |
Clasificación:

The facilities need more dollies to move items upstairs to the second floor 3 isn't enough. I had to carry all my items by hand

MARK B.
Clasificación:

I always receive excellent service at this location .

Helen P.
Clasificación:

El cliente no dejó un comentario.

SAMUEL S.
Clasificación:

El cliente no dejó un comentario.

Samella K. | Overall Experience |
Clasificación:

The Manager Corey us awesome! He listened and helped me with my situation when we couldn’t get to the unit the night I moved in. He came from his home and helped me. He continued to do the same throughout my rental process! What a great Manager! An awesome staff as well! I love to see this in our community!

NICHOLAS H.
Clasificación:

El cliente no dejó un comentario.

Sacha G.
Clasificación:

The service was fine. But there were issues with the charges and I ended up being charged $58 bucks more than supposed to. It caused my to overdraft.

MELINDA H.
Clasificación:

El cliente no dejó un comentario.

FRANCISCO B.
Clasificación:

El cliente no dejó un comentario.

Willard M.
Clasificación:

El cliente no dejó un comentario.

MARJORIE B.
Clasificación:

El cliente no dejó un comentario.

DELITA S.
Clasificación:

El cliente no dejó un comentario.

DENNIS B.
Clasificación:

My truck had gum and straw paper inside

JAPHIA H.
Clasificación:

El cliente no dejó un comentario.

KENNETH D.
Clasificación:

El cliente no dejó un comentario.

BEVERLY L.
Clasificación:

I rented a truck on 1/2/22/21 and one of the employees stole my firestick out of the truck and is currently using it. I am filing a report with the corporate office. Stop hiring dishonest, thieving employees.

ERIC P.
Clasificación:

El cliente no dejó un comentario.

FREDDIE B.
Clasificación:

El cliente no dejó un comentario.

Khalid S.
Clasificación:

The General Manager Corey Weaver was extremely knowledgeable and helpful. He provided me with excellent customer at the going rate. Let's say I was extremely satisfied.

DARNITA W.
Clasificación:

El cliente no dejó un comentario.

Osvaldo P.
Clasificación:

first the lady tell me only 6 hours but the contrac said 24 hour the person check only the signal and brake when come nite time not ligh in the trailer am try to drive whit the flasher and try to get back the fass i can but the state trooper stop me because the lighs take me out the hwy i have to call uhal customer service at 1;30 am i have to fix my self the ligh to i can make back is wass freezing out side ad thad time .and in this location nobody help you to hook the trailer you have to hook you self and then the people come to take pictures.

ANTHONY S.
Clasificación:

Great customer service - will continue to USE this location and recommend it as-will.

SHAWN M.
Clasificación:

Being able to use multiple ways of payments in the store

AUSTIN O.
Clasificación:

El cliente no dejó un comentario.

MICHAEL B.
Clasificación:

The truck was clean but the tire maintenance system was malfunctioning. The attendant said that the system has a short in it and don't pay any attention to it. I wouldn't rent equipment that wasn't in top shape due to liability issues. Not good.

CHARLES S.
Clasificación:

Expedite, friendly, great experience.

GINA U.
Clasificación:

El cliente no dejó un comentario.

sherraine R.
Clasificación:

This location is awful. Cory is nice but useless. Why wouldnt he know all the light adaptors for the trailers were broken. All the towing equipment was broken. The manager had to buy a part from homedepot to hook up my hitch. No workers, except for one little boy who was so lost. My trip was one way. When I dropped off the hitch that was towing a car, the uhaul store manager said where did you get this thing from, where are the chains to secure the vehicle in addition to the tire straps. I could have been killed, that car I was towing could have crashed into the back of my truck.

DANIEL D.
Clasificación:

the customer service was top notch but i would retire the truck i used. i could tell it was on its last legs.

Jennifer J. | Overall Experience |
Clasificación:

I always use this location when its time for me to move.

VASHTI M.
Clasificación:

El cliente no dejó un comentario.

NICOLE M.
Clasificación:

Corey and his team were the best! I forgot the young lady name who assisted me, but she was great!!!!! Thanks you all!

DARRELL H.
Clasificación:

El cliente no dejó un comentario.

Alfrieda H.
Clasificación:

El cliente no dejó un comentario.

KIMBERLY G.
Clasificación:

Awesome customer service picking up and when I returned the truck. Everyone was very professional and knowledgeable of the Uhaul products. Job well done.

PAULETTE J.
Clasificación:

El cliente no dejó un comentario.

MUYIWA O.
Clasificación:

Charging $7:50 per gallon of gas is ridiculous, I used less than 2 gallons they changed me $30 for what? For my whole trip is less than 30 miles, how many miles are in a gallon of gas? Gas is $2:44 out there, and on your form, I was told that they charge $4:00 if you don't fill it up before returning it, how many gallons of gasoline did I used to total of $30:00? This is a reap off.

Damien H.
Clasificación:

El cliente no dejó un comentario.

james H.
Clasificación:

El cliente no dejó un comentario.

CHARLES W.
Clasificación:

Nothing. My experience with U-Haul was great. Staff were courteous , professional and very knowledgeable. I was able to ask as many questions to relieve my anxieties. The Staff provided wonderful Customer Service.

CARLOS P.
Clasificación:

El cliente no dejó un comentario.

Coryne L.
Clasificación:

El cliente no dejó un comentario.

JANNITTA G.
Clasificación:

I had no issues and was very impressed with the level of customer starting from picking up the truck to dropping it off. I will highly recommend. Thank you very much!

Andrew H.
Clasificación:

Very Pleased With Their Customer Service and It Was Convenient Definitely A Recommended Location To Do Business With.

Keisha R.
Clasificación:

Stop charging my card twice every time I rent from this location my card gets charged twice

Victoria B.
Clasificación:

The problem started with your customer service, then to 3900 Whitetire Road then to your Capitol Heights location, the whole day was terrible.

TREVA B.
Clasificación:

Better parking spaces very busy parking lot alot cars parked outside but few people inside. Personnel was pleasant and friendly.

Benjamin L.
Clasificación:

I rented a car trailer from this location. When I arrived the staff was polite and prepared to help. The first trailer was issued did not have any tags on it. The only other trailer has a broker wire harness but the staff immediately fixed it and compensated me for my time. Yes there were some issues but the staff worked everything out.

JOHN H.
Clasificación:

El cliente no dejó un comentario.

BRYAN D.
Clasificación:

Fast and wasy

Julie C. | Overall Experience |
Clasificación:

My boxes were covered with mice or rat poop. It’s unfortunate to pay so much a month to have rodents poop all over your belongings.

JERRY C. | First Impressions |
Clasificación:

The Lady that helped me and my Husband with our truck was Amazing she was soo thoughtful...she made sure we were well takin care of and her Customer Service Skill were very Good! I will definitely be sending friends and family to this location!! Happy Customer...

Ricardo P.
Clasificación:

The counter people are great the lot person needs more personality

TRAVIS C.
Clasificación:

Need to be more personable.

LaVonda b. | Overall Experience |
Clasificación:

The amount of rodents is overwhelming.. The amount of rodent droppings is overwhelming. If u put anything in with value please wrap it or put it somewhere else. Unless you want mickey and his friend to have it to. Also staff was 50 50 nice and rude...

stanley c. | First Impressions |
Clasificación:

I had an appointment with public storage to rent a 5x - 15x unit from them but when the staff takes to me and the customer service was so great I canceled that public storage unit and rented a bigger unit for the same price

TINA G.
Clasificación:

El cliente no dejó un comentario.

Chelsea J.
Clasificación:

El cliente no dejó un comentario.

Brittany M.
Clasificación:

El cliente no dejó un comentario.

FRANKLIN J.
Clasificación:

El cliente no dejó un comentario.

Jacqueline B.
Clasificación:

El cliente no dejó un comentario.

TANYA M.
Clasificación:

When returning vehicle more than one person to assist .

Anthony M.
Clasificación:

El cliente no dejó un comentario.

Kevin P.
Clasificación:

El cliente no dejó un comentario.

CONSTANCE A.
Clasificación:

They over charge and how you don't catch it. Hire new owner except the manager.

Donovan B.
Clasificación:

El cliente no dejó un comentario.

AUDREY S.
Clasificación:

Nothing at this time

Carolyn W.
Clasificación:

According to your reservations have more staff assisting customers.

Jabari W.
Clasificación:

The customer service rep at the counter had great customer service, matter of fact it was excellent

KAMEYEL A.
Clasificación:

El cliente no dejó un comentario.

Linda T.
Clasificación:

A stepper for the pickkip truck.

DARRIN C.
Clasificación:

El cliente no dejó un comentario.

William B.
Clasificación:

cory the manager was excellent!

KELVIN C.
Clasificación:

This was good if not better than the pick spot. These guys cared about my time while answering questions that I had. Thank you guys great job.

RODERICK G.
Clasificación:

El cliente no dejó un comentario.

Phillip L.
Clasificación:

El cliente no dejó un comentario.

ELSIE C.
Clasificación:

El cliente no dejó un comentario.

Shelia M.
Clasificación:

El cliente no dejó un comentario.

Carlos P.
Clasificación:

Making sure the vehicle has more than 0-1/16 tank of gas, although I was given a credit, it was scary seeing the gas gauge on E and the light on. Cleaning out the bed of the truck from the previous renter. Bed was dirty as it looked like the last person was hauling trash in the truck bed. A quick rinse could have fixed this.

WILLIAM H.
Clasificación:

El cliente no dejó un comentario.

roderic W.
Clasificación:

Hire employees who k ow how to smile and thank customers for their business. The employees at this location were horrible. Mean, ghetto acting, abrasive in tone.

LAYUNDA M.
Clasificación:

The lady at the counter was very rude to the customer she was helping. The guy ended up leaving without a rental. The lady that helped me was very helpful but the fee rental on the side of truck does not reflect real price. Especially if you're going one way.

Darryl W.
Clasificación:

El cliente no dejó un comentario.

DARLENE N. | Overall Experience |
Clasificación:

The Manager was the Best! I was feeling well and he got me a chair to sit in and got me out quickly.....Best service ever!!

CASSANDER G.
Clasificación:

Customer Service was bad..

Renee E.
Clasificación:

Customer service was excellent- very informative; very patient; and very efficient

SILAS S.
Clasificación:

Great customer service and the process was easy. I'll recommend UHaul to all my friends.

Yvette H.
Clasificación:

The team at the Central Avenue location is the best, love working with them. We are a local nonprofit that provides food and other essential items to our client base sometimes very last minute. They have always been accommodating and easy to work with, I recommend them to anyone that asks.

Silas S.
Clasificación:

The process was smooth and the rental was great. Looking forward to my next rental already.

KENNETH J.
Clasificación:

El cliente no dejó un comentario.

Amanda W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

REGINA M.
Clasificación:

*Watch out for double payments from your banking accounts! * I was charged twice for another payment. That I did not AUTHORIZED!!! Which devoured my account at the bank!. They called it a computer error! I delt with this a few years ago, the same thing! What's up with that? Why haven't they taken care of this problem or are we randomly selected to be given this treatment? Me I am going to stop give my bankcard..and find a card where they can only get the amount they are to receive. This looks bad from my perspective; of a company that is STEALING from you; when they have *NOT FIXED THAT PROBLEM!!*

Donna R.
Clasificación:

El cliente no dejó un comentario.

kwame r. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Natosha R.
Clasificación:

El cliente no dejó un comentario.

DOMINIQUE F.
Clasificación:

El cliente no dejó un comentario.

LINDA D.
Clasificación:

The counter check in space could be larger so that other customers don't hear your personal private information.

CHARLES S.
Clasificación:

El cliente no dejó un comentario.

cecil C.
Clasificación:

Everything was Great.

Byron G.
Clasificación:

El cliente no dejó un comentario.

eric G.
Clasificación:

El cliente no dejó un comentario.

OLAMIDOTUN O.
Clasificación:

El cliente no dejó un comentario.

martin t. | Overall Experience |
Clasificación:

The GENERAL MANAGER Mr. COREY was SUPER PROFESSIONAL and displayed ABOVE and BEYOND CUSTOMER SERVICE!!!!

richard f. | First Impressions |
Clasificación:

Thanks

lakesha m. | Overall Experience |
Clasificación:

When I went to get my belongings out almost everything had rat or mouse droppings on it. I could not believe my eyes I was heart broke.

CLARENCE T.
Clasificación:

El cliente no dejó un comentario.

Robyn S. | Overall Experience |
Clasificación:

Storage unit is rather pricey for the size.

shelia N.
Clasificación:

El cliente no dejó un comentario.

MICHELLE M.
Clasificación:

I have to rate this location poorly because 1) the truck was dirty inside when I picked it up. 2) Due to the service I received after the return of my vehicle. First, I used the contactless option for pickup and return; however, on the return I was approached by an employee who asked for the keys. I was a little surprised because i thought the store hadn't opened yet. I asked for ID and the employee's response was with resistance. I had no way to know this was an employee because they weren't wearing any Uhaul gear (and I thought the store was closed). I finally got presneted with ID. Three days after my return, someone decided to charge me for an extra day of rental and insurance costs. Three days after that, I was charged a $30 late fee (although the email said late fee would be imposed on 18th) and then 8 days later, my card was charged for this total amount. Now, almost 3 weeks after renting, I am still trying to get my money back. I reveived a message from a manager that the refund was approved; however, the amount indicated is not the full amount. I responded back to the manager to ask why and it's been several days, and still no response. At this point, I just have to go through my credit card company to dispute the transaction. All of this after a different Location did not have the truck I reserved a month in advance, so I had to pay extra rent days because I couldn't get a truck that day. With the extra time and money I've spent with this move dealing with Uhaul, I will pay the extra money upfront to use a truck from one of their competitors where the cost is higher, but they have much nicer vehicles and service.

tawanna J.
Clasificación:

Everyone was friendly and very helpful

Nicole T.
Clasificación:

My reservation was rescheduled from the store I selected to another store, which was much smaller and not very clean. Also the store I picked up the truck from, didn't have my order right or the appliance dolly I reserved. I had to go to another store to get the dolly. The moving company I used thru Movinghelp.com was EXCELLENT! I highly recommend that company. Kenny and Andrae were great! They can help me move anytime! I give them 5 ⭐️! Thanks for your service

Endesha M. | Overall Experience |
Clasificación:

Corey Weaver was very helpful. He helped with my storage and vehicle rentals. Great customer service!

SHIRLEY W. | Overall Experience |
Clasificación:

Each time I rent a storage unit everyone treats me as family. If I need help lifting heavy items the guys are always available to help out and that’s why I keep coming back!! 🙏❤️

Marjorie L. | Overall Experience |
Clasificación:

The unit was infested with rats there was feces all over my belongings.I had to throw away a lot of items including a big sectional and furniture and sofa so tell me the policy on reimbursement of damaged items.

Edwanna J. | Overall Experience |
Clasificación:

I am 69 years of age, reside in Montgomery County but have found it very comfortable using this uhaul rental/storage. Particular due to the staff. Very well knowledge in the service uhaul offer, conveient and inexpensive way to reach my goad and just basic good old manners toward me and elderly and a female not knowing what and how to meet my goal. Thanks central avenue Uhaul staff, front line, supervisor Mr. Cory, and staff outside and around. Ms. Jones PS my husband says thanks as well, he could not help due to being a front line health care worker. :)

Denise B. | Overall Experience |
Clasificación:

Mice got into some of my belongings so I had to get rid of some of my things.

Sabrina W. | First Impressions |
Clasificación:

Staff was Very Helpful

THOMAS H. | Overall Experience |
Clasificación:

Great Service by UHaul Associates... Great Storage Facility... Thank You!!!...

Lorenzo s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

allene g. | Overall Experience |
Clasificación:

Corey, the Manager at Uhaul should be rewarded for going extra mile to accommodate his customers. He was always prompt in responded to all issues and concerns regarding my storage bin.

LINNIS W. | Overall Experience |
Clasificación:

Corey and team were excellent and professional to me. I would recommend this location to anyone who needs storage needs

winford j. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

ebony s. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

cynthia g. | Overall Experience |
Clasificación:

There were some hiccups in my move in process. But due to the superb service of the managers Robin & Corey everything was rectified.

LaVelle T. | Overall Experience |
Clasificación:

My first encounter at this U-Haul was with a lady at the counter named (Minyan) who was extremely rude, unprofessional and disrespectful. She showed me to my storage space, but never mentioned that I needed a code to enter. She complained the entire time that she was helping me. Several times I went to the storage space and never needed a code to enter; I just walked through the door. Anyone could do the same, there was no security as far as accessing the store area. My move-out process was completely different. The young lady (Jasmine) was very helpful and professional.

gbadamosi o. | Overall Experience |
Clasificación:

Great overall experience. Thanks a lot! No complaints at all

marquita c. | First Impressions |
Clasificación:

Customer service was EXCELLENT!

calvin s. | First Impressions |
Clasificación:

There were problems with the computer and it was very busy. Regardless of the situation everyone maintain control and was very efficient in the process.

dijon s. | Overall Experience |
Clasificación:

Staff is always helpful and kind. The storage unit area, is clean (on the outside) but there's a bad rodent problem. My belongs was damaged do to mice inside my unit. I had to discard 30% of my furniture. My unit was located inside temp control and was affected. Disappointed. I've had to store my belongings , before and never had/experienced an issue like this. Please correct this issue as soon as possible.

Teresa F. | Overall Experience |
Clasificación:

Good value and the staff was awesome friendly and very helpful.

Anissa N. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

gregory e. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

CATHY R. | Overall Experience |
Clasificación:

Had storage unit broke into by persons who worked there, this was verified by other staff. Storage facility refused to take action and no resolve. Mice infestation that resulted in ruined books, showed to saff and was told that there was nothing that could be done. The 1 800 customer service person made promises to have someone from corporate call me, this never happened. If you have nice things, do not use.

Thomas J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

estraleita m. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

LASHAWNDA S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Terri W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

THEREASA L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Brady M. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

britt h. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

LASHAWNDA S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Ndikum T. | First Impressions |
Clasificación:

I would have love to have a 24hr access but i was told access time closes at 10pm

AISHA W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

YVONNE S. | Overall Experience |
Clasificación:

I rented my unit for several years and for the most part, my experience was not bad, sometimes the employees could be a little rude however, I found it interesting that on my move out day after closing my account with the manager (Cory Weaver), and receiving my receipt from him, I made the comment to him "it might be nice for you to thank me for my year's of service", he looked at me like I had three heads and kept doing what he was doing, not saying a single word. I thought to myself, WoW!!! So, just keep in mind, decent place, not the world's greatest customer service.

Karen M. | Overall Experience |
Clasificación:

Very helpful, personable. Great customer service. Thanks and Stay Safe!

harry g. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Teri C. | Overall Experience |
Clasificación:

I received phone calls all the time from rude and unprofessional staff. My move in was a mess mixed up into 3 units with no compensation or condolences. The elevator well smelled of urine.

gina c. | Overall Experience |
Clasificación:

Staff always on point Great Service and organized and Clean

Shani A. | Overall Experience |
Clasificación:

Mr. Weaver, As you were informed, our unit was infested with mice and a lot of my property was destroyed. There were mice droppings, urine and dead mice mixed in my belongings. I will be filing a claim today as you advised, and looking for the refund that you offered.

Beverly B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Any S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Gloria G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

thomas w. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

evelyn a. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

james c. | Overall Experience |
Clasificación:

The RATS where outrageous I had things that were damaged and I had to clean and wash the things that was worth saving.

Jamie W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

daraile c. | Overall Experience |
Clasificación:

Terrible staff

mario f. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

RAMONA F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CARDELL S. | Overall Experience |
Clasificación:

At all times everyone was friendly and thanks for the time I really needed you!!!

Gloria G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

mamie d. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Damion D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

TORRANCE L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

victoria l. | First Impressions |
Clasificación:

Love that the staff was very nice and helpful and the storage area and space was very clean

mildred b. | First Impressions |
Clasificación:

At the time that I had applied for the storage space they were a bit over whelmed so with a little patience they were able to make it happen.

AKINSOLA A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Christina G. | Overall Experience |
Clasificación:

Bugs were all in my things

satonya e. | Overall Experience |
Clasificación:

The manager Corey Weaver are always professional!!! His evaluation should always be an A+!!! Keep up the good Corey you will go along way. 👍🏽

Willa D. | Overall Experience |
Clasificación:

When my belongings were removed from the storage unit (#1948), there were a LOT of mouse droppings all throughout. I will have to launder all my blankets, comforters, bedspreads, and clothing. I'm not happy with that at all, because it will just be an added expense for me. A female and male employees said they would clean out the unit because there were a lot of droppings on the floor. I'm hoping I won't find holes in my items!! I wouldn't recommend anyone to store things at your facility for those reasons.

JAMES C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

john joseph b. | Overall Experience |
Clasificación:

Top shelf

tamika h. | First Impressions |
Clasificación:

Jasmine was really helpful with getting us set up with our storage unit. Very informative and full of energy. Her sense her humor was very good. I recommend anyone getting help from Jasmine

Dominic R. | First Impressions |
Clasificación:

Customer service was great. The area that is marked for unloading and loading was full with personal park cars and no room for those that were loading and unloading. Space was clean

cassandra j. | Overall Experience |
Clasificación:

I closed my account about 2 weeks ago and I’m being told I still owe and I can’t get knew refunded since I wasn’t in there for a full month. The staff is rude and slow. They have favorites

Jeffrey B. | Overall Experience |
Clasificación:

Easy moving access

Channon G. | Overall Experience |
Clasificación:

Well kept and very nice staff. But a lot of mice droppings all inside my unit. Just hoping I didn’t bring any home with me.

lisa d. | First Impressions |
Clasificación:

the ladies who worked Tuesday, December 17th between 5pm and closing WERE THE BEST! Their customer service was extremely excellent.

dexter r. | First Impressions |
Clasificación:

Great Customer Service

RAMONA F. | First Impressions |
Clasificación:

Service was slow due to lack of staff to service customers. The store had one representative working by herself. Despite the slow service, the representative did an excellent job handling everyoine.

DEBORAH W. | Overall Experience |
Clasificación:

good service

Janice B. | First Impressions |
Clasificación:

Jasmine was very helpful and understanding.

bakri b. | Overall Experience |
Clasificación:

The staff!!!!!! Excellent people explained everything!!! You have gems at this location!!!!

M'Shai D. | Overall Experience |
Clasificación:

The front desk staff was just as helpful when I rented the unit as when I cleared it out after buying my home. They always offered helpful suggestions based on what I needed each time. Great location.

LYNETTE S. | First Impressions |
Clasificación:

Great Service!

RAMONA F. | First Impressions |
Clasificación:

Well organized, clean and safe environment for my items. Friendly staff who knows there responsibility is to serve the customer.

janeth k. | First Impressions |
Clasificación:

N/A

bakri b. | First Impressions |
Clasificación:

Top notch staff!!! Courteous Kind and willing to answer all questions!!!! Really great people.

SUSAN M. | Overall Experience |
Clasificación:

I am a special needs retiree on a fixed monthly income who was always broke by your company's due date of the 23rd of every month.

sarah r. | First Impressions |
Clasificación:

The staff was very efficient and helpful. They made the process easy when I needed to switch to a bigger unit. I appreciate them showing me the unit and answering any questions that I had.

Dennis J. | First Impressions |
Clasificación:

The customer service young lady was very pleasant and knowledgeable...

Tyrone M. | Overall Experience |
Clasificación:

My wife didn't understand some of the information that was being explained to us about the unit, and asked a few questions. The worker was very rude and disrespectful towards my wife.

MARK H. | Overall Experience |
Clasificación:

I will never do business with u haul again and I won’t recommend any one as well

Sanovia S. | Overall Experience |
Clasificación:

There were roaches in my sofa. They were not there when I placed my furniture there. I just threw it away. I didn't want to bring them home. Rodent ate holes through my towels.

Tameika D. | Overall Experience |
Clasificación:

I found a dead rat in my storage bin. One of my chairs was completely ripped to shreds (Assuming by the rat). I was charged another month after I moved out! Completely unacceptable. No food was stored

Tammy S. | Overall Experience |
Clasificación:

The staff was helpful and knowledgeable about the facility. They help my mother and I with our items. They were professional. I will recommend this storage to family and friends.

Rose J. | First Impressions |
Clasificación:

I have talked to someone in your office. This a.m. on the phone for 30min

Nellie L. | First Impressions |
Clasificación:

Office was very busy that day but it all end well.

Kenneth L. | Overall Experience |
Clasificación:

Well run facility

christine s. | First Impressions |
Clasificación:

Horrible experience. Got charged for items I did not borrow. Manager credited me for those charges and someone reversed the charges . Unable to get a hold of anyone that knows what’s going on !!!

ALONZO M. | Overall Experience |
Clasificación:

Corey and the rest of his crew was very professional and available. I would recommend this location to all of my friends.

LOFTON W. | Overall Experience |
Clasificación:

I rate it average cause why would u rent a storage room u can't ever get to. They park all the large truck right in front of the loading dock ever day so the customers are always inconvenience

JANICE J. | Overall Experience |
Clasificación:

Manager Cory, staff member Johnice and other staff members were so helpful and kind. Thanks so much to them all for the Outstanding help they provided me with on renting a truck, and a storage unit.

TODD R. | Overall Experience |
Clasificación:

Loading dock is never accessible due to overcrowding of unused uhaul trucks parked there.

Destane R. | Overall Experience |
Clasificación:

rude employees. the manager is never available. the assistant manager was very lovely and helpful. due to poor infrastructure in the facility my items were damaged. mice ruined many of my items

james h. | First Impressions |
Clasificación:

Great service

Mario R. | First Impressions |
Clasificación:

Great staff, even when it was crazy busy they where quick and super courteous

GEORGE P. | Overall Experience |
Clasificación:

The only negative I have is that the posted U haul climate temperature of 45 to 85 degrees seems off. I think 45 is too cold and 85 is too hot. I think somewhere between 55 and 75 is more tolerable

demitrius b. | Overall Experience |
Clasificación:

My experience was good with this location.

DAMIEN G. | Overall Experience |
Clasificación:

My storage unit had mice droppings inside and mice went through all my belongings. Office staff are young, inexperienced, and and rude. I wouldn’t recommend this location if it was the last uhaul on e

JANICE J. | First Impressions |
Clasificación:

The OUTSTANDING service and help that I received during an urgent unexpected time was breathtaking. 5 stars and thumbs up to Marquita Briggs, Johnice Rucker and their team. My #1 UHaul location.

Robert J. | First Impressions |
Clasificación:

I had an easy time with Move-in and finding the unit was nice. Clean facility.

Yolonder C. | Overall Experience |
Clasificación:

Charge cheaper rates

carry s. | Overall Experience |
Clasificación:

The staff assistance was great.

kenyetta s. | First Impressions |
Clasificación:

THANK YOU VERY MUCH.

lynn w. | Overall Experience |
Clasificación:

My storage unit was infested with mice and water bugs, my property was damaged.. The parking area was always over capacity with uhaul trucks and became extremely difficult to access my storage unit.

lynetta w. | First Impressions |
Clasificación:

Thanks to everyone

Jerica S. | Overall Experience |
Clasificación:

Most of the staff was helpful when asked, including the manager Corey. I noticed mouse droppings and dead bugs everywhere so pack tightly. It doesn't appear anything was chewed through.

patricia o. | Overall Experience |
Clasificación:

Will definitely use Uhaul again, as needed. Thank you!

charles j. | First Impressions |
Clasificación:

Awesome! Customer service ***** Very Satisfied

Camile H. | First Impressions |
Clasificación:

Keep cleaning very good

DARRYL W. | Overall Experience |
Clasificación:

The WORST

Malik H. | Overall Experience |
Clasificación:

Thank you

James D. | Overall Experience |
Clasificación:

Good service

Kyle L. | Overall Experience |
Clasificación:

registers are a little crowded with the hanging merchandise but overall 5 stars

Sharon L. | First Impressions |
Clasificación:

Very professional and timely with hands on helping

TAWANNA B. | Overall Experience |
Clasificación:

Thank you to all the staff at Central Avenue Uhaul It’s been a looooong what 5 or 6 years it almost feels like loosing a friend due to relocation you hate to see them go but life moves on. Thanks CW.

LAMAR J. | Overall Experience |
Clasificación:

It was a lot of dead mice in my bags and stuff

Dawn C. | Overall Experience |
Clasificación:

I would rent a storage unit and recommend Uhaul to anyone who needs a storage unit and a rental. Thank you for all your help! Dawn Cyrus

SHERIE B. | Reservation |
Clasificación:

The team located at Central Avenue was very helpful and thoughtful during my storage process. I have an issue with my knee and they were very strategic with the placement of my unit. Thank you, Ms.

MARK C. | Overall Experience |
Clasificación:

The only compliant I have was my storage unit had plenty of mice droppings. Other than that, Corey and his staff was awesome!

Don T. | Overall Experience |
Clasificación:

I don't like the fact if I cancel my storage early. I won't get a refund even if I've paid for the entire month. I should get a refund for the difference.

sabrina l. | Overall Experience |
Clasificación:

Pro rate rental should be considered. I paid for a month but no refund for not using the whole month. Also set traps for mice, I had mice droppings all over my furniture

Karen T. | Overall Experience |
Clasificación:

Thank you very much for your time and help.

Natasha B. | Overall Experience |
Clasificación:

Good job

CAROLINA B. | Overall Experience |
Clasificación:

UHaul's location was so convenient. The staff was very helpful and friendly. I would recommend to anyone.

Clarence H. | Overall Experience |
Clasificación:

thanks

Lansana K. | Overall Experience |
Clasificación:

the manager was Corey was very good

otis w. | Reservation |
Clasificación:

couldn't locate my Reserve number

JACKIE C. | Overall Experience |
Clasificación:

Evidence of roaches, and mice

lasean r. | Overall Experience |
Clasificación:

All of my items I put into this storage unit was infested with pests and I am deeply saddened by this. I put brand new furniture into this unit, hoping that it would be safe. I guess not. Still no cal

john h. | Overall Experience |
Clasificación:

I'd like to give Mr Corey & his wonderful staff a big round of applause, for there excellent service. John Hines

MARGARET C. | Overall Experience |
Clasificación:

Great storage place

Clarice D. | Reservation |
Clasificación:

The staff on site August 31st was exceptional! I've never been more pleased with the customer service I received during a very stressful time. Keep up the excellent and professional work.

Fatmata A. | Overall Experience |
Clasificación:

Very friendly staff and good service. U couldn’t ask for anything better will definitely recommend this facility

olekanma e. | Overall Experience |
Clasificación:

A lot of rude and deceptive practice I will definitely encourage everyone to stay away from this location and if possible use other services. Very poor customer services

james l. | Overall Experience |
Clasificación:

Thank y'all

patricia o. | Reservation |
Clasificación:

Courteous customer service. Very pleased with staff and facilities

jean m. | Overall Experience |
Clasificación:

Someone broke the apparatus for the second level access, but my helper was tall enough to assist.

Crystal C. | Overall Experience |
Clasificación:

Symphony Love Was A Great Help; Greatest Part Of UHaul Was Working With Her.

robyn m. | Overall Experience |
Clasificación:

Sydney assisted me and he provided courteous and excellent customer service!

TOMEKO B. | Overall Experience |
Clasificación:

Mr. Corey and his staff was very friendly and helpful. Most of the time you are in and out in no time pending on the time you come in. And also trucks and storage is already available.

Jocelyn R. | Overall Experience |
Clasificación:

Didnt like the fact you dont prorate my stuff was in for a week and they still charge me over 200 dollars and I dont think it's fair I needed part of my money for moving purposes

patricia o. | Overall Experience |
Clasificación:

So much appreciation to Corey, the manager, and all the front desk staff for their patience, courtesy, and expertise...from beginning to the day I vacated!! If needed, I will continue to use UHaul.

Brian D. | Overall Experience |
Clasificación:

I was renting a truck and moving things out of my unit . The wait time was unacceptable. The staff was very polite and nice but to wait 45 mins to get a truck when you are paying movers is unacceptabl

KATYA V. | Overall Experience |
Clasificación:

Would definitely recommend!

Sovonya T. | Overall Experience |
Clasificación:

I love using this facility because the staff is very help, knowledgeable and friendly. I’ve used this location many times either for long time storage, truck rental or to purchase moving supplies.

Cheryl R. | Overall Experience |
Clasificación:

The prices for storage are a bit higher then other storage places

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