Customer Reviews for U-Haul Moving & Storage at Central Ave

7,758 reviews

8671 Central Ave   Capitol Heights, MD 20743
(@ 495)

(301) 350-3544

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(301) 350-3544

8671 Central Ave
Capitol Heights, MD 20743
(@ 495)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

STUART W. 
Rating:
5.0

The staff goes above and beyond to ensure that the customers get the correct product needed. They were professional, courteous and kind. Please let them know to keep up the good work.

KELVIN J. 
Rating:
5.0

Keep up the good work

TARA R. 
Rating:
5.0

Make it Free.

ROBERT W. 
Rating:
5.0

Best Van I've rented so far 👌🏾

JABARI W. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE F. 
Rating:
5.0

Customer did not leave a comment.

LESLI J. 
Rating:
5.0

Great service as always.

Silas S. 
Rating:
3.0

too expensive, I will look elsewhere next time

KARIM F. 
Rating:
5.0

Customer did not leave a comment.

LASHUN R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Very freinly people they care about there job. Yes I'll recommend co workers there 7800 drivers in are fleet mayflower transit United van lines and unigroup same company

CARLOS G. 
Rating:
3.0

Took an hour to get a truck that was operable the first one was missing a headlight the second one was missing a passenger side mirror the truck should not be in service. Luckily I went at 7 AM that's the only thing that prevented me from being late

FRANKLIN R. 
Rating:
5.0

The people that work there are customer, friendly and very knowledgeable about their job!!

Clifford S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REGINALD B. 
Rating:
2.0

Customer did not leave a comment.

marquetta g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JABARI W. 
Rating:
3.0

The truck was in bad shape and sounded like it was going to blow up at any moment. over 100K miles on it.

Rod W. 
Rating:
4.0

Customer did not leave a comment.

YOLANDA A. 
Rating:
5.0

Great customer service

TRACEY G. 
Rating:
5.0

Customer did not leave a comment.

TORI D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TORI D. 
Rating:
5.0

Customer did not leave a comment.

RENEE M. 
Rating:
4.0

Customer did not leave a comment.

THELMA G. 
Rating:
5.0

The manager Mr. Corey has a well trained team of professional staff, polite, helpful, and knowledgeable in the subject matter of customer service. They made my moving experience very pleasant. Thank you.

Hodge W.  |  First Impressions 
Rating:
5.0

The back was not properly cleaned, I believed the person that used the truck last probably used it to carry some Cement which was not cleaned b4 giving me to rent. The Cement or so residual stained all the boxes I used the box to carry.

Johnson A. 
Rating:
5.0

Great experience! The person working here was having to work with several customers at once, but she did an amazing job! Very professional and courteous in the process. The guy that worked with hooking up the trailer was very good too! For how busy it was, I was in and out in 15 minutes.

Jennifer S. 
Rating:
5.0

There was a girl that was working there on Sunday by herself oh my God she did over 50 people I have customer service is wonderful excellent I love her she was this Sunday by herself I can’t remember her name but she is everything how much Muslim do you want me

SHANEQUA E.  |  First Impressions 
Rating:
5.0

Keep doing what you're doing. Both times my experience was exceptional!!!

donna J. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
4.0

Excellent Customer Service

Paula H. 
Rating:
5.0

Customer did not leave a comment.

tasheeka H. 
Rating:
5.0

Corey and his crew did a great job and delivered great service.

CRAIG P. 
Rating:
5.0

Customer did not leave a comment.

VINCENT K. 
Rating:
5.0

Customer did not leave a comment.

ALLEN C. 
Rating:
5.0

Customer did not leave a comment.

ROBIN R.  |  Overall Experience 
Rating:
2.0

I reserved a uhaul and I had to walk to the back of the building to locate it. Then walk back up front get the key and walk back to leave with it. This is not the first time I had to encounter this another time I went in and did my order and when I got outside the young lady was like o it's over there and I was told I could pull the truck out when she clearly wasn't even doing anything. If the customer has to do the work why the hell are people there working. If this wasn't the closest location I definitely wouldn't use it. The people inside are generally nice tho don't think I've ever had any issues with them.

Angela W. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA G.  |  Overall Experience 
Rating:
4.0

I usually don't have an issue with the trucks. However, this time the truck drove HORRIBLE! The facility was clean , the truck was clean, staff was appropriate, but the vehicle itself as my worst experience.

CHARLENE L. 
Rating:
5.0

Excellent service.

DAVID J. 
Rating:
5.0

Great service and product. Always a pleasure doing business.

Silas S. 
Rating:
5.0

Professional, courteous and very helpful. Definitely recommend this location.

VERONICA P. 
Rating:
5.0

Customer did not leave a comment.

Lolita A. 
Rating:
5.0

Keep up the great work and stay safe

MAXIMO M. 
Rating:
5.0

Customer did not leave a comment.

ANDREWALLANTE F. 
Rating:
5.0

Customer did not leave a comment.

JOHNETTA R.  |  Overall Experience 
Rating:
5.0

All of the staff I encountered were friendly & helpful. Being knowledgeable of the products and services that I needed helped make my move a smooth one! Thanks!

GLORIA S. 
Rating:
2.0

Sales rep (Counter) had an absolutely disgusting, unprovoked attitude. Was not welcoming at all, just condecendingly dismissive. The van i rented had low tire pressure in the RR Tire (Right Rear). There was also no attendant at the area for picking up purchased supplies/ final inspection (so i never did get those furniture pads, i hastily took a dolly that happened to be there) and wasnt able to notify anyone of the tire pressure. The young lady's attitude was the worst part of my experience. Outside of that, it was pretty standard.

BRANDON B. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

MARIETTA P. 
Rating:
5.0

Customer did not leave a comment.

DONNA J. 
Rating:
3.0

staff need better Training

RENALDO M. 
Rating:
5.0

The vehicles could be a bit cleaner.

Kennith W. 
Rating:
1.0

The truck was clean, but some of the carts were broken and it made it harder to move things. The uhaul storage room smelled so strongly of moth bills, there was mouse feces on our stuff, and we had to air out all of our stuff for a few days to get rid of the moth ball smell.

EVAN O. 
Rating:
5.0

My experience was quick and smooth. I have absolutely no complaints and would not hesitate to use this location again.

WILLIE F. 
Rating:
5.0

The charge per mile it's much higher than any other locations

LAWRENCE R. 
Rating:
3.0

The truck was clean but needed maintenance. It shook when I used the brakes. The tire light was on and by the time I got back the oil light was on saying 0% left.

RHONDA R. 
Rating:
4.0

We were happy to be able to find a location for a one-way trip up to NYC from suburban Maryland, so this worked great for us. The 120V outlet on the dash was broken, so we had to buy a $30 charger set on the way to use the lighter plug, since what we had planned to use was broken. There was some trash in the back of the cab and front sides, also.

RYAN W. 
Rating:
5.0

Customer did not leave a comment.

VINCENT H. 
Rating:
5.0

Customer did not leave a comment.

ALICIA P.  |  First Impressions 
Rating:
5.0

The staff are helpful and respectful, I will come back at any time.

Mohamed B. 
Rating:
4.0

Customer did not leave a comment.

AHMAD L. 
Rating:
4.0

I made my original reservation for a different location That had the auto transport that I needed but the straps were broken and the employees at the chillum location never inspected the trailer prior to giving it to me. So I was sent 15miles further away from where I needed to go and on top of that I got charged more money because I dropped the trailer off at a different location when my inconvenience was not taking into consideration.

Yaneudis A. 
Rating:
1.0

I already spoke to the manager but basically I got Charged the extra miles I had on the vehicle because they changed the lock on my storage unit and even after I paid the fee . The manager didn't have the kid I needed to get into the storage so I had to wait the next day to take my things out of storage . Mind you I have to pay $.99 per Mike.. so what was suppose to be a 35 mil back n forth trip… was 95 miles and I I had to pay $100 extra

TIONNE P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rodney S. 
Rating:
5.0

Customer did not leave a comment.

jerry c.  |  Overall Experience 
Rating:
3.0

During opening time need at least 2 processors, took to long, but good service otherwise

TALIB A. 
Rating:
5.0

They were great

Linda R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELLIS C. 
Rating:
5.0

The customer service at this location is absolutely perfect. I honestly loved the energy soon as I walked in, nothing but smiles an laughs.!

TIANA W. 
Rating:
5.0

Customer did not leave a comment.

DEROHN B. 
Rating:
3.0

Rude

DESMON M. 
Rating:
4.0

Uhaul staff were quick, efficient and very knowledgeable. It is a busy location for sure. No issues.

KIMBERLY G. 
Rating:
5.0

Customer did not leave a comment.

WILBERT B. 
Rating:
5.0

Customer did not leave a comment.

KEONIA B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
5.0

Everyone was very professional. Just keep communcation open with your staff so they can continue to be the best they can be. Mrs. Johnson

PAULA J. 
Rating:
5.0

Customer did not leave a comment.

IMHOTEP Y. 
Rating:
5.0

The customer service was great from pick up to Drop off!

YOLANDA G. 
Rating:
5.0

I didn't like how public storage went up 100 Dillard's

ALICIA H. 
Rating:
5.0

Customer did not leave a comment.

HERMAN C. 
Rating:
5.0

Customer did not leave a comment.

CHIJIOKE O. 
Rating:
2.0

The truck they gave me wasn't good enough, it need tire alignment, because while I was trying to break, the truck keep on shaking, u can feel the strong vibration from the front tires. I couldn't drive enough speed. That truck need services ASAP before rating it to another customer. Safety first!

ANTHONY D. 
Rating:
5.0

I was so grateful for the after hours drop off.

TRACEY D. 
Rating:
2.0

Customer service was not good geto they know what thy are doing but people want your attention I don't want to here all talk about food an when I said I Have a little problem that was not nice that's a big problem like 275 I mit as well use a moving company thank God I went back an found the key only one key really.

VERNON J. 
Rating:
4.0

Just to keep up good work. The only complaint I would have is the tightness of the parking lot.

GERALD M. 
Rating:
5.0

Customer did not leave a comment.

BREONA W. 
Rating:
5.0

Have longer rental times

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

SHERETTE G. 
Rating:
5.0

The lady was extremely nice and when I returned the truck the guy was extremely nice also. There was a very good crew.

VERMALYN C. 
Rating:
5.0

Cashiers have very bad customer service not friendly at all

Elizabeth O. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS G. 
Rating:
5.0

Customer did not leave a comment.

frank S. 
Rating:
5.0

U-Haul was GREAT. When I finished with my rental. I was checked out right away and told my rental price, which I was satisfied with.

Filandus K. 
Rating:
2.0

Customer did not leave a comment.

Eugene R. 
Rating:
4.0

Customer did not leave a comment.

michael H. 
Rating:
2.0

Y'all took my daughter money three times so I'm mad as hell and will be getting it back all pending money

DANITA F. 
Rating:
4.0

Customer did not leave a comment.

Eric S. 
Rating:
4.0

Customer did not leave a comment.

Jon W. 
Rating:
5.0

Customer did not leave a comment.

Anthony W.  |  Overall Experience 
Rating:
5.0

The woman who helped me was working all alone unfortunately with no one helping. The store was very busy with lots of customers and should never be understaffed!! Still, the young woman provided exceptional service and was courteous under pressure and serviced each customer effectively. She didn't miss a beat, but she could use help, it's not fair to her or the customers. AND the Central Avenue location needs MORE and BETTER moving equipment for unloading from vehicles to moving into the bldg!! There were only a few all in use! PLEASE!! And the door is broken it doesn't appear to shut and lock

BONITA B.  |  First Impressions 
Rating:
5.0

Entire staff (from the counter representative who was Corey to the young man outside who made sure the rental was in exceptional condition) was very professional, efficient, and went overboard to ensure customer satisfaction. When I returned the vehicle the same gentleman helped me outside. It took about 2 minutes to check me out…wonderful set-up. Would absolutely recommend this location.

elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

TONCHE C. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
4.0

From the front desk person to the return person service we excellent

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

ANDRE W. 
Rating:
4.0

Customer did not leave a comment.

AMADU K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
2.0

The rental vehicle was clean, once we finally got it, but everything else was horrible. The young ladies at the front/computers were listening to music, talking loudly and joking, and eating while assisting customers. His location is beyond unprofessional and I'll be sure to not return again

CEDRIC D. 
Rating:
3.0

have a full staff on saturday mornings

RENARD K. 
Rating:
5.0

The staff appeared to be unbothered but when engaged they were always very helpful. If a mistake was made, they were apologetic and fixed the concerns/issued immediately. Everyone was knowledgeable about products required for the move and assisted me tremendously during this transition. I appreciate everyone there.

marie b.  |  Overall Experience 
Rating:
5.0

No comments

TANIA H.  |  First Impressions 
Rating:
5.0

The young lady who helped us was amazing! She knows how to get the job done and get you going. I would definitely rent from that uhaul location again.

PENELOPE J. 
Rating:
5.0

Customer did not leave a comment.

VICKIE D. 
Rating:
5.0

Customer did not leave a comment.

Margaretta T.  |  Online Move In 
Rating:
5.0

GOOD PEOPLE GOOD CUSTOMER SERVICE BE BLESSED U ALL AND THANKS

Sabrina W.  |  Overall Experience 
Rating:
2.0

I unloaded my Trailer in SE Washington DC and there was a U-Haul facility on south Capitol st. within one mile of my location. They would not accept my trailer and I had to drive 40 minutes in DC traffic to drop off the trailer in Capitol Heights. Then drive back 40 minutes to my destination. I do not think you should be using ME as YOUR delivery service. My time has value also. When I did arrive at the Capitol Heights location, I noted there were at least 8 other 6X12 trailers at this site and I find it hard to believe it was needed at that particular site. Very disappointed in the process and that your 800 number is so busy no one would answer it. I was on hold for over 15 minutes and finally was able to get help form the folks at the South Capitol St location. Hope I never have to rent from you again!

BRIAN F. 
Rating:
4.0

Customer did not leave a comment.

Coretta W.  |  First Impressions 
Rating:
4.0

I have been a customer with UHAUL for over 20 years, I appreciate the staff for all that you did for my storage needs over the years. You staff have always been respectful and helpful. May God bless you all! Blessings -- Joyce R. Bynum

JOYCE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dayna R.  |  Overall Experience 
Rating:
2.0

Still waiting for call back from Corey Weaver at Capital height, MD Message sent below Hi Corey, I scheduled a move out for today, subject to me getting a rental van. When I made the reservation, I received a call informing me that I would receive a call 48-24 hours before pick up if the truck was available. I never received a call. I changed my truck rental to next week, 10/8, I believe and will probably change it again to later in October. I am not moving out as scheduled and was NOT able to change the move out date. My bill is due tomorrow 10/2 and I want assurance that when I pay, my items are still secure. I can be reached at (240) 751-0573 BUT would prefer an email response. Best Regards, Simone Marshall-Campbell

Simpne M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ebony S.  |  Overall Experience 
Rating:
5.0

Thnx Mr Corey & Crew😀👍🏾

terina j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hubainatu D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Thelma L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jovon B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANGELA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nichole F.  |  Overall Experience 
Rating:
5.0

Cynthia Hagan was extremely helpful

Evelyn S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rosa j.  |  First Impressions 
Rating:
5.0

Tony helped me rent my cargo van and when I returned, he was extremely helpful, courteous, and professional when I needed a storage unit. I didn't know until I picked up my items that I would need storage so to have the transaction go so smoothly was truly a relief

Natasha M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nichole F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evelyn S.  |  First Impressions 
Rating:
5.0

Friendly and nice .

GNIEPY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lesly l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANNA P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Salahuddin R.  |  First Impressions 
Rating:
5.0

Corey was very patient and professional. He answered a phone call and spoke professionally on the phone. Let that customer knows that there is also another customer in front of him.

Hubainatu D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francis G.  |  First Impressions 
Rating:
5.0

Go Service

WAYNAE J.  |  First Impressions 
Rating:
5.0

Corey is a great GM he deserves a raise I forgot to call in to have them remove my locks I got all way there unloaded my truck with my storage unit's locked. Corey got outta bed at 10-10:30 at night to come open my units he's literally a life saver.

LARRY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rose S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William H.  |  First Impressions 
Rating:
5.0

Corey the manager and staff at Capitol heights U haul. Were helpful. And professional.

Melodie C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GARY A.  |  First Impressions 
Rating:
5.0

Corey is the best that I have come across in terms of management. This guy was super friendly and helpful. Walked me around the facility and making sure I was able to get what I need to be done. The gentleman at the drop-off location was super helpful. The entire service at this location is A+.

Abdul M.  |  First Impressions 
Rating:
5.0

Thank you very much for the service

Kimberly M.  |  First Impressions 
Rating:
2.0

They changed my unit. First unit was full of merchandise and the lock was broken . Second unit was locked. Got lost twice trying to find each unit. No one assist me in finding my unit. It was very frustrating.

darion b.  |  First Impressions 
Rating:
5.0

I met Ms Migueon at UHaul, Central Ave Capital Heights Md. She greeted professionally yet humorous. Not only did she presented EXCELLENT customer service, Ms Migueon followed-up just as she mentioned she would. I am overwhelmed with her actions to assure I was satisfied and receive enough space for the items I need to store. I would like to personal say Thank you Ms Migueon ( I hope I spellled your name correctly) and UHaul. Zenola

Zenola M.  |  First Impressions 
Rating:
5.0

The Lady that helped me and my Husband with our truck was Amazing she was soo thoughtful...she made sure we were well takin care of and her Customer Service Skill were very Good! I will definitely be sending friends and family to this location!! Happy Customer...

JERRY C.  |  First Impressions 
Rating:
5.0

Thanks

richard f.  |  First Impressions 
Rating:
5.0

Staff was Very Helpful

Sabrina W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

winford j.  |  First Impressions 
Rating:
4.0

There were problems with the computer and it was very busy. Regardless of the situation everyone maintain control and was very efficient in the process.

calvin s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terri W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TORRANCE L.  |  First Impressions 
Rating:
4.0

Customer service was great. The area that is marked for unloading and loading was full with personal park cars and no room for those that were loading and unloading. Space was clean

Dominic R.  |  First Impressions 
Rating:
4.0

The customer service young lady was very pleasant and knowledgeable...

Dennis J.  |  First Impressions 
Rating:
3.0

Office was very busy that day but it all end well.

Nellie L.  |  First Impressions 
Rating:
5.0

Thanks to everyone

lynetta w.  |  First Impressions 
Rating:
5.0

Awesome! Customer service ***** Very Satisfied

charles j.  |  First Impressions 
Rating:
5.0

Very professional and timely with hands on helping

Sharon L.  |  First Impressions 
No reviews have been submitted for this location.

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