Customer Reviews for U-Haul Moving & Storage at Centerpointe Mall

6911 comentarios

3815 28th St SE   Grand Rapids, MI 49512
(Across the street from Texas Roadhouse)

(616) 942-6080

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(616) 942-6080

3815 28th St SE
Grand Rapids, MI 49512
(Across the street from Texas Roadhouse)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

BRADFORD J K. 
Clasificación:
5.0

Great job well done 👍

George C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donelle F. 
Clasificación:
4.0

A local UHaul franchise, National Storage on 32nd Street was HORRIBLE!! The worst customer service I have had from a business in years. Had a Sunday reservation there. TOTAL FAILURE while accepting NO RESPONSIBILITY. "Ashley" should be fired!!! "Gary" should be fired for dereliction of duty.

Tomas B. 
Clasificación:
5.0

Used the online option and everything went smooth.

SCOTT G. 
Clasificación:
1.0

Assuming that Saturdays are the busiest day of the week for customer volume, it would be positive customer service to have more than a single employee at this facility to attend to customers. The wait both to pick up and drop off equipment was well over 40 minutes. Completely unacceptable. I will never use this location again and will make sure I share this disappointing U Haul experience with friends, family and associates.

Thomas S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Mickael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE JOHN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA VICTORIA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY RICHARD N. 
Clasificación:
2.0

It was only Monday, and the young girl attending the desk was in not a good mood. She sounded like she was doing me a favor. Just before attending she said "I'll be back when I can" and just left. After more than five minutes I decided to do the check-in online, without realizing that I still needed to come back for the key. Later I realized she went to help a customer in the parking lot, but she never explained anything, simply disappeared. Of course, forget a smile, never was one. Customer service, zero. I will never rent from that location again.

Luis G. 
Clasificación:
3.0

Ensure the truck's horn works, truck need to have been cleaner, the counter and the debit card machine was not clean and appeared not to have been cleaned in a while and I didn't like the representative taking a photo of my driver's license with her personal cell phone. The representative that checked me in wasn't very friendly and her responses to my questions wasn't answered in a customer friendly way.

Dawnn B. 
Clasificación:
3.0

The customer service was fine, but the trailer that I got was a piece of junk. It was a Frankenstein trailer that was pieced together with parts and had been badly damaged in the past. It should not have been in service. Come on U-Haul, you can do better.

Richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott G. 
Clasificación:
3.0

Didn't check my trailer in property. Returned on a Thursday - Uhaul finally showed it checked in on Saturday.

Nancy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul K. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALENORMAN G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jack V. 
Clasificación:
4.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BONNIE M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bill S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy N. 
Clasificación:
5.0

Nothing I don't use your service much.

Delmontae G. 
Clasificación:
5.0

Quick service - in and out in short order

TERRY H. 
Clasificación:
2.0

There was only one employee working. There were several people in line and the wait was much too long. This occurred both during pickup and return. The truck was fine, but the service was terrible. I will look for another place to rent a truck next time.

EDWIN JOHANNES-C V. 
Clasificación:
3.0

Ensure equipment is clean before having the customer verify if it's clean.

Barton S. 
Clasificación:
1.0

Myself & another customer waited for over 15 minutes & again I had to go outside and find someone to assist in the store & they still were very slow at getting into store for assistance.

Anita M. 
Clasificación:
3.0

Overall good experience. The negative is that the climate controlled units are difficult to access and move things without hassling the staff. Also the units are small and had no lighting inside.

Nathan J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Mira D. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMIR SEFER C. 
Clasificación:
2.0

I have used this location several times and it is usually in good order. Drop off Sunday, it was understaffed (one guy outside and one guy inside), a line of customers and phone calls on hold for (20 minutes per the guy inside). Plus the guy inside said he had been sick to his stomach all morning and, while he had a mask on, it was not covering anything.

KENT ALLEN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lori H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pierre P. 
Clasificación:
4.0

Jeff Walker at the front desk was very professional and had a great attitude! Would not hesitate to come back. Scott in the back also had a great attitude and was very helpful hooking up the utility trailer

paul H. 
Clasificación:
4.0

from the nice Lady at the cashier window to Scott in the Pick up/ return area, Professional and courteous, all around

Andrew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neal M. 
Clasificación:
5.0

No issues. Staff was knowledgable and helpful.

wayne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN LOUESE P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy K. 
Clasificación:
5.0

I absolutely love UHAUL...I broke my foot the day before I was to turn the truck back in, and couldn't get it back in until 2 days later. The only thing I got charged for was the over mileage of $36. I have to say I will forever be grateful to UHAUL and I will continue to do business with them all the time.

TYLER Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
4.0

The guys were great even though I was frustrated by the issues that brought me there

DANIEL PETER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dakeisha C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig T. 
Clasificación:
5.0

Staff was great!

Christopher O. 
Clasificación:
3.0

I did not recently use your service, why am I receiving this?

STEPHAN MYLES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

I personally would like to see a running board or some kind of step for your trucks. You have them on vans and thats not as high a step as the tucks. May I add your rep, Jeff was extremely helpful and courteous give him a pat on the back.

Dorothy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen A. 
Clasificación:
5.0

Jess (I believe that was his name) checked me in and had the truck & trailer all hooked up. Super friendly and helpful.

PETER DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela R. 
Clasificación:
4.0

The only issue I had was that the fuel level was listed higher than what was in the tank

Martin B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scottrobert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID JAMES P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FOUZIA A H. 
Clasificación:
3.0

The staff was a tad bit standoffish despite my being friendly & upbeat throughout the experience. Woman handling the hookup was very competent & was more friendly at the very end.

AARON P. 
Clasificación:
1.0

Rude customer service person who like not to work. I rented 5x9 open trailer that had 8-12 inches of snow in it. When I asked won't you clean it? The answer was No. Nevertheless I need to rent the trailer and had to shovel all of it myself. I took the picture hoping to share but this review doesn't allow to upload. It is strange Uhaul expects customers to clean the equipment but they themselves don't care. Also the place / site can benefit from scheduling snow removal on the property.

BIR-INDER SINGH B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marcusdawayne R. 
Clasificación:
1.0

very rude customer service didn't give me the right hitch wires are falling down off my hitch because they didn't attach them correctly, and wouldn't fix the problem going to go to another store to see if they will fix the problem. on top of that didn't give me my paper work back. really need to have this problem solved hopefully from another store. very unhappy on the way i was treated at the 28th st. store.

Pamelerglen D. 
Clasificación:
3.0

Ninguno

Chandrea W. 
Clasificación:
2.0

Have the vehicle prepared for use. Full gas tank, not sandwiched between two other vehicles, and not in tow/haul mode unknownst to the customer.

Thomas V. 
Clasificación:
5.0

The rental agent I worked with was very friendly and went over everything thoroughly. I was very impressed.

Brian F. 
Clasificación:
1.0

I've literally rented dozens of vehicles from other companies and many in the winter in the past. Every time I rent one, the sales associate comes out with you, and goes around the vehicle rather than me taking pictures of anything that's disputable on the vehicle. The vehicle is always warm and running. The sales associate told me to go to row A, and nothing was marked. I had to walk all over the lot to find my vehicle. I had to shovel off all the snow and take the sign out of the window and warm it up myself. This took half an hour out of my rental time. And the person working at the desk was unfriendly. Felt like I was inconveniencing her from the second I arrived.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Len C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul V. 
Clasificación:
3.0

We have rented vehicles several times recently. The last few times the vehicles were covered in snow and the windshield had to be scraped. This feels like incredibly bad customer service. The rental was scheduled far enough in advance and we are paying enough for this to be done. U haul used to do this. Why can't it be done anymore?

GARY RUSSELL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

George W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christianrickers V. 
Clasificación:
1.0

Keep in the vehicles updated and maintenance

Dawan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

sara M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trent A. 
Clasificación:
5.0

The check out process was easy. The General Manager KaZya Murphy provided amazing service, was very quick and efficient. I will be recommending this location to everyone I know who needs to move. Jeffery Walker was quick and helpful during the check in process. From start to finish everyone I dealt with was pleasant and knowledgeable about the rental process. By far my favorite uhaul location!

Scott V. 
Clasificación:
2.0

Maybe be available/present/ even know a customer is in your store. upon customer scheduled arrival. I waited almost 25 min just to see someone who worked here.

Justin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
1.0

El cliente no dejó un comentario.

pameler D. 
Clasificación:
5.0

Great service! Thank you so much!!

James S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanleyrichard S. 
Clasificación:
4.0

Online check in is unnecessary if I have to do same things when I go to pick up Location. I'd already given credit card & drivers license numbers, truck protection etc online and Then had to do it all again at the location. Saves zero time! If you were trying to streamline the process you need to choose one or the other.

Lisasue V. 
Clasificación:
5.0

El cliente no dejó un comentario.

jason M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
4.0

El cliente no dejó un comentario.

John A. 
Clasificación:
5.0

The staff is extremely helpful and get to work with. I enjoy working with them.

Scott T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason F. 
Clasificación:
5.0

Very nice I highly recommend this place thanks

Chad I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan H. 
Clasificación:
2.0

Need more than one employee working on a Monday morning. 8 trucks in line blocking both driveways

Vickie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick L. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARMEN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samantha H. 
Clasificación:
1.0

Kazya Murphy was very rude and defensive when I told her that Jeffery Walker calculate my mileage and fuel gauge wrong. They did not want to correct the situation and Kazya yelled at my wife and I when I file a complaint. Thankfully another employee step in to resolve the situation. Kazya Murphy and Jeffrey Walker made the experience horrible for me. They were unwilling to rectify the situation, and making the situation worse. I would not recommend my situation be handle by these 2 employee.

Peter N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALI B. 
Clasificación:
4.0

I really appreciate the follow up calls from Lathunder(?) letting me know the status of my unit when my payments fell behind.

Tina W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Anqunette H.  |  First Impressions 
Clasificación:
5.0

thank you.

Angela J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Madelyn M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy F.  |  Overall Experience 
Clasificación:
3.0

I was told my first months rent was free but I still was charged and then I wasn't given my cash back from renting the truck. Things did not go as smoothly as they should have been.

Ana L.  |  First Impressions 
Clasificación:
5.0

The staff is friendly,knowledgeable and efficient. The storage unit was very clean and well maintained.

Carolyn H.  |  Overall Experience 
Clasificación:
5.0

Excellent service, facilities and wonderful staff.

Carolyn H.  |  First Impressions 
Clasificación:
5.0

Great crew at the Centerpointe Mall location!

KAREN G.  |  Overall Experience 
Clasificación:
5.0

Great customer service!

KAREN G.  |  First Impressions 
Clasificación:
3.0

Took a hot minute to process the reservation, having the system crash twice on us during check-in. The storage room was also on the third floor, in a nice hot warehouse. Not easy to access.

Dalton L.  |  First Impressions 
Clasificación:
5.0

Great service - speedy, friendly and efficient!

Noemie S.  |  Overall Experience 
Clasificación:
1.0

I will never spend another penny with Uhaul

MARTIN S.  |  Overall Experience 
Clasificación:
4.0

Friendly, professional

Michael B.  |  First Impressions 
Clasificación:
1.0

Storage room smaller than advertised , price more than posted.

SCOTT V.  |  First Impressions 
Clasificación:
5.0

Thanks for your wonderful service

LaToya B.  |  First Impressions 
Clasificación:
5.0

Could your good work🔆

Deborah C.  |  Overall Experience 
Clasificación:
5.0

Good place to store your stuff.

SHELLEY D.  |  Overall Experience 
Clasificación:
1.0

Have tried to get assistance on an ongoing fee for a rental unit I did not rent No follow up No call from manager Still not resolved

GLEN J.  |  Overall Experience 
Clasificación:
3.0

Communication was less than adequate. Cover put on wrong limiting access to UBox door. Boxes placed in area limiting garage access. Everything inside was safe though.

Kimberly P.  |  Overall Experience 
Clasificación:
3.0

There is no efficiency with staff there is always long lines in there

Kenya S.  |  Overall Experience 
Clasificación:
5.0

none

Mary P.  |  Overall Experience 
Clasificación:
1.0

You're policy of not prorating on final monthly payments and then rerenting the same space is stealing/double dipping.

Danielle W.  |  Overall Experience 
Clasificación:
2.0

My only complaint is on the day I moved out of the lockers I was in line in the office/store area behind two other customers for 25 minutes. 20 minutes of which there was no staff at all there.

LAURA H.  |  Overall Experience 
Clasificación:
2.0

The storage unit did not have a light in it

holly r.  |  Overall Experience 
Clasificación:
5.0

Everyone on the staff I spoke to was friendly, helpful, and nice. I would definitely recommend them.

James H.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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  • Ícono de remolque
    Remolques y remolcado

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    Autoalmacenamiento

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    Contenedores U-Box®

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    Suministros de mudanza

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  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

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    Propano

    Propane service delivered straight to your door!

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    Trucks for Sale

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