Customer Reviews for U-Haul Moving & Storage at Center Point

2695 comentarios

1632 Center Point Pkwy   Birmingham, AL 35215
(Next door to O'Reiley's)

(205) 854-7763

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(205) 854-7763

1632 Center Point Pkwy
Birmingham, AL 35215
(Next door to O'Reiley's)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
2.0

More friendlier and knowledgeable staff.

Arshundria B. 
Rating:
4.0

Customer did not leave a comment.

ANTWAUN H. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
5.0

Customer did not leave a comment.

Sonchetta R. 
Rating:
5.0

Customer did not leave a comment.

SANDRA G. 
Rating:
5.0

Customer did not leave a comment.

Willie M. 
Rating:
5.0

Customer did not leave a comment.

NANCY W. 
Rating:
5.0

Used the Centerpoint facility to store mom’s things after she passed away in 2017. The facility was accessible, secure, convenient with online or auto payment. Never had any issue or concerns over security of contents. If you are in northeast side of Birmingham highly recommend

Jeff S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laloni K. 
Rating:
5.0

Customer did not leave a comment.

LEONA B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Merideth B. 
Rating:
3.0

I was quoted one price on Miles and didn't receive it. So yes I'm disappointed because you pay more on the Miles than the actual Rental ..

Bernadette S. 
Rating:
5.0

Thank you

DARRYL G.  |  First Impressions 
Rating:
5.0

The gentleman that checked me in was wonderful and professional.

DARRYL G. 
Rating:
2.0

General manager was great during pickup. However upon return, there were 2 ladies behind the counter, one was assisting someone else and the other lady looked at me. No greeting, no May I help you nothing. As I began to hand her the contact and key she said “all I need is the key”, which I laid on the counter past the plexiglass shield on her side. She pointed to the key and said I need the key, (which was on the counter). Then she pointed to the key and said I need the key. So, I picked it up and handed it to her. “Where you put it” was the next remark, to which I replied, “I parked it back where I got it”. The next response was you want to wait or go on about your day. Which was mumbled and unintelligible, so I ask ma'am to which she replied the same. I finally understood what she was saying so I asked wait for what, “for me to check it in”. I said I know I went over the miles and she said “so”, and I ask will it just be added to my card? It will be added when I check it in. So I said oh I'm sorry to have bothered you, and left. Her response was “whatever “. If there is anytime in the future Uhaul will be my last choice. I was unhappy from the get go because my reservation was supposed to be at the location at Crosston, I never got a call from Uhaul and had to live chat with Uhaul to find out where my reserved van was. It was at Centerpoint, which is 20 miles from my house as a opposed to the Crosston location whic

LARRY C. 
Rating:
5.0

Robert was great!!

JESSICA T. 
Rating:
5.0

nothing everything was very good and the clerk that help us was awesome

Davida M. 
Rating:
5.0

The girl was very nice!

Cathleen C. 
Rating:
5.0

Customer did not leave a comment.

Nahtika B. 
Rating:
1.0

Have the moving equipment available when picking up a vehicle. Let customers know if their vehicle does not have a ramp. Have more customer service reps available so hold times aren't 30 mins just to be transferred to someone else. Don't allow the website to offer booking vehicles that you know are not available. This was the worst moving experience ever.

LAUREN G. 
Rating:
5.0

The staff is always friendly and willing to help.

IRANETTA W. 
Rating:
5.0

Your telephone "customer service" center should be renamed the "customer hold" center. I have now called it 3 or 4 times. Each time I have called I have been on hold for 18 to 20 minutes. I assume it is your attempt to force me to go to your website. It is ridiculous to keep customers on hold this long. Hire a few more employees!

MARK C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

When I arrived the van was not available.. Luckily customer returned equipment while I was in line. Customer service rep gave me the key immediately without inspecting the van. I noticed the van was filthy when I got in it. However pressed for time because I am caterer and had a wedding I had to just deal with it .. I loaded the van with food for over 100 people including a wedding cake and time sensitive desserts.. in route to the event the front tire blow out and I lost control of the van!!! The roadside had a two hour wait time and I had to be at the wedding in 30mins .. I had no time I had to change the tire myself !!! But to find a huge screw was in the tire and on top of that the jack was broken !!!! This was a horrible experience!!! Uhaul was no help !!!

LAMAR L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Darryl H. 
Rating:
5.0

The employee's were very helpful

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
5.0

Customer did not leave a comment.

WADE B. 
Rating:
4.0

Do you employee was nice and courteous, but the computer system was slow and dragging it made it difficult for us to pull up our reservation and get our truck in a timely fashion.

Jermaine C. 
Rating:
5.0

Nothing to improve. My truck was ready. The staff were friendly and efficient. My experience was great! Thank you!

Paula A. 
Rating:
1.0

Customer did not leave a comment.

Linzie S. 
Rating:
5.0

Customer did not leave a comment.

Russell P. 
Rating:
4.0

The only problem I have is when you try to call no one never answer the phone. They need to put more than one employee working during the day and night for safty and customer time the lines get long and customers are waiting way to long. But over all just fine. Thanks for being there for all my moving needs. You guys made it so easy for me state to sate. 🙂

Patricia H.  |  Overall Experience 
Rating:
3.0

when I pick the trailer up that I rented and loaded it one of the back tires on the rear axle was flat took it back to the place where I picked it up and the gentleman said he was too busy to look at it just keep air in it and he'll fix it when I bring it back and he didn't even hook it up to my truck for me I had to a little piss poor if you ask me

STEPHEN K. 
Rating:
5.0

Sanitized vehicles

BINYAMIYN Y. 
Rating:
2.0

I originally rented from a place much closer to the airport, the rental changed to this location which was 20 minutes away and it also changed from a 10' Truck to a 20' Truck. I also did not receive the moving blankets I had reserved and I have not received any receipts from this transaction.

Matt H. 
Rating:
5.0

Quick and easy

JAMES R. 
Rating:
5.0

Everything for me was great

STEPHANIE Y. 
Rating:
5.0

Customer did not leave a comment.

LEROY B. 
Rating:
1.0

Windshield wipers did not work. No one there wanted to help.

STEVEN C. 
Rating:
5.0

I had great experience from the beginning March the 25 til May

LEONA B. 
Rating:
5.0

the same as you did for me. a wonderful experience, no problems at all. thank you. very helpful.

DIANNE B. 
Rating:
4.0

Customer did not leave a comment.

IRANETTA W. 
Rating:
3.0

I was suppose to have a dolly with my rental but I never received them

Elizabeth G. 
Rating:
3.0

Customer did not leave a comment.

Kaleb W. 
Rating:
1.0

I was never able to contact anyone in store and were they called me they were rude and very unprofessional. I will NEVER use that facility again!!!

Meshanta M. 
Rating:
3.0

I only saw a lady helping another customer. A lot of people were waiting to be helped.

Brian B. 
Rating:
5.0

But uhaul messed up my order. Made me go to 5 different uhaul places before this one. It was on my moving day. Everything was delayed. Very disappointed. Booking reference: 25607546

KUSHAL P. 
Rating:
5.0

They went above and beyond since the dolly was out. They let me use a trailer hitch and and brake connector switch and extended my 4 hour time to closing. This was outstanding service! Will definitely do business again!!

WILLIE A. 
Rating:
5.0

Customer did not leave a comment.

Recia P. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Excellent customer service

RONALD F. 
Rating:
2.0

Trailer had a flat tire. There was only one person working. Although he was helpful and got another trailer he was beyond frustrated at being so swamped.

JOSEPH S. 
Rating:
5.0

Staff was very helpful and courteous! Wood use again!

DEBRA C. 
Rating:
5.0

Have the sale representative smile just a little. Try to be more friendly. She did a good job. But grudgingly.

Julius T. 
Rating:
3.0

Passenger seat was soaked from rain due to the window being left down

TRINA H. 
Rating:
5.0

Customer did not leave a comment.

VERGIE F. 
Rating:
5.0

Customer did not leave a comment.

BRANDY R. 
Rating:
5.0

Customer did not leave a comment.

Russell E. 
Rating:
5.0

Great customer service!

JOANNE H. 
Rating:
5.0

Customer did not leave a comment.

PAMELA M. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
4.0

Good customer service. The bathroom was very clean. The truck I rented could have been cleaner but it was ok. My only complaint was that I was not told I needed to either have a passport, some type of proof of residency, or an alternate person they could call before I was able to rent the truck. So that took a while to get someone to the phone, :-O

Carla J. 
Rating:
5.0

Customer did not leave a comment.

LANETTA C. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
1.0

No dolley on truck. truck was nasty with food all in the back

JERMOND C. 
Rating:
3.0

Make sure the back is clean and free of debris I had to line it with plastic prior to placing balloons in there

TARA C. 
Rating:
3.0

Online rental hard to use! Truck had trouble shifting gears and was loud! Only one person staffwd to help a long kine of customers. Expensive rate

laura W. 
Rating:
5.0

Customer did not leave a comment.

Shawnderrick B. 
Rating:
2.0

I just find it crazy when I show up to a place of business and the employees are surprised that customers are even around and don't even know how to help them. The entrance is unclear and we ended up going through a mechanic bay because we didn't know where to go and got yelled at by the employee. And the turn in process was just not simple. And while I'm at a U-Haul charges way too much compared to the competition that's on me for not checking out the competition and seeing who would be the most affordable but I paid a lot to rent my U-Haul. And I don't really feel like getting scammed over like that again sure you guys have the cool little fact on the side and you have the easy rides and make them a little bit better to drive apparently but it's just not worth all the money I could've got in a different box truck for much cheaper only difference is it doesn't have a cool fact about Wyoming on the side and the easy ride whatever that means. Take care God bless.

MACKENNA Y. 
Rating:
5.0

Customer did not leave a comment.

Samantha P. 
Rating:
1.0

The ramp did not work when i moved an it was hard without it

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Everything and the people were great

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Audrey C. 
Rating:
4.0

I had difficulty finding the office and I called a number if times to get verification of pick up directions and I wasn't able to talk to anyone thru the auto phone system. There was lots of rental trucks. I feel like u could've come anytime abs been able to get what unneeded

Hoyt E. 
Rating:
4.0

Customer did not leave a comment.

LEE H. 
Rating:
5.0

Friendly helpful

ANNIE W. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL H. 
Rating:
1.0

Stop over charging & finding reason to charge people card 2 & 3times after the rental is returned

NA'KAYSHA K. 
Rating:
4.0

Customer did not leave a comment.

BRIDGETT L. 
Rating:
5.0

N/A

Jessica W. 
Rating:
2.0

Customer did not leave a comment.

SANTRICIA J. 
Rating:
3.0

No comments

Felesha B. 
Rating:
2.0

The young lady MaKayla lied about a lot of things, such as the truck LS's gas, the appliance dolliy being on the truck, which both incidents cost me a lot of time I didn't have. I would never use this location again

SONYA E. 
Rating:
5.0

Customer did not leave a comment.

RONALD A. 
Rating:
5.0

Everything was great, I was able to get a box truck instead of the pickup truck I wanted within a short distance. I was told the price was the same, it was for the rental rate but wasn't told that the mileage rate was .20 per mile higher than the pickup truck rate. This was an unexpected amount that I hadn't budgeted into the cost.

Janet S. 
Rating:
1.0

She was busy by herself so she just told us to leave the keys to the uhaul and I still haven't received my money back from the deposit .

DALLAS W. 
Rating:
5.0

Customer did not leave a comment.

VERONICA N. 
Rating:
4.0

Curbside drop-off should still be available so long as covid-19 is a problem. I have health conditions that make me shy away from in person indoors appointment for anything.

RONALD S. 
Rating:
1.0

I was billed for a truck that I never picked up!! How is this possible. The bill was in my name. I never came to this facility to pick up a truck. This is very wrong. I won't recommend this location to any of my friends unless they want to be erroneously charged.

CEDRIC M. 
Rating:
3.0

The Uhaul was muddy on the outside and dirty on the inside.

SANDRA M. 
Rating:
5.0

Customer did not leave a comment.

Brittney W. 
Rating:
5.0

Customer did not leave a comment.

Herbert T. 
Rating:
5.0

Faster customer service at location but overall the service was good..

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

Lavetta H.  |  Overall Experience 
Rating:
2.0

Stop ripping people off take that 19.99 of the truck because you all know it will never be that. I will never patronize this place again!!!!

Sherita Z. 
Rating:
5.0

Personnel were very helpful and knowledgeable

TIMOTHY R. 
Rating:
5.0

Customer did not leave a comment.

Belinda H. 
Rating:
5.0

I must give Robert credit for the time he has been at this location. He has certainly made a difference. This young man has been the most efficient and service oriented person I have dealt with in the past several years. This store has a reputation. Robert made it work trying again.

Harold E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

Lots of issues with booking my truck. Once my son got involved, the rental went much more smoothly.

JADE H. 
Rating:
5.0

Customer did not leave a comment.

Clark S. 
Rating:
4.0

Customer did not leave a comment.

LINDA K. 
Rating:
5.0

Staff friendly and responsive to any questions.

Floyd A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lavetta H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valencia M.  |  First Impressions 
Rating:
1.0

Very Rude Customer service coming from the Manager! Ms. Rachel could not reach over the box so she kept tossing my Daughters driver license and storage key back to her instead of giving it back to her like how my daughter gave it to her. Ms. Rachel was very non understanding when it came to bad situations leaving me in a financial deficit because she did not stick to her word of the one month free. I WILL NEVER GET STORAGE AGAIN THERE AS LONG AS MS. RACHEL IS THERE! Ms. Ashley was very polite and understanding I rate her a 10/10! There should be more workers like her in there.

Juanita C.  |  Overall Experience 
Rating:
5.0

The two Guys that were in there when I came on 05/02/2020 they were very brave to me I didn't have to wait long I didn't have any problems I will always recommend this store to family and friends I forgot their name I know their face thanks for your help

Katrina W.  |  First Impressions 
Rating:
1.0

This is not Carrie please look at the email address again

Carrie C.  |  First Impressions 
Rating:
5.0

N/a

AMY B.  |  First Impressions 
Rating:
2.0

Staff not really helpful

Raheim T.  |  Overall Experience 
Rating:
4.0

I would have loved to have my own key and access to my storage. That was inconvenient to me.

sharon b.  |  Overall Experience 
Rating:
5.0

I like The Employees Attitudes!!!!!

whearlee c.  |  First Impressions 
Rating:
1.0

All of my items where over taken by roaches! The storage was also rained in which mold most of my items. I was terrified of the thousands of roaches. It was sickening.

Levorica S.  |  Overall Experience 
Rating:
5.0

Everything was excellent and very professional.

Kenneth C.  |  Overall Experience 
Rating:
5.0

Excellent

Wyceithia H.  |  First Impressions 
Rating:
1.0

Had to make several trips, to try to get them from taking money out of my account for a unit I didn't have. It appears that the customer is always wrong. Finally went and removed items and closed ac

william c.  |  Overall Experience 
Rating:
3.0

N/A

Pam B.  |  Overall Experience 
Rating:
4.0

The staff went above and beyond. Thanks

tamika j.  |  Overall Experience 
Rating:
3.0

My mattress and mirror got wet. Manger rold me nothing would about cause I should took out insurance

Sharron B.  |  Overall Experience 
Rating:
5.0

James was a great help concerning my move. He has changed my mind about using Uhual again. After June I was never going to use again because the customer service rep over the phone messed up my move.

Latisha L.  |  Overall Experience 
Rating:
4.0

If I should need to move again, I will certainly use U Haul.

Joseph F.  |  Overall Experience 
Rating:
1.0

I wish I was notified about the storage that was available. I needed a 10 by 10 (at least) and I was given two 5 by 10. That was NOT going to work. The system should’ve moved me or said none available

Curtisha R.  |  Reservation 
Rating:
4.0

The staff was very friendly and helpful. I also call on the same day that I needed to rent a truck and they had one available.

shontae s.  |  Overall Experience 
Rating:
5.0

Great experience!!

Phadra R.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Phadra R.  |  Reservation 
Rating:
4.0

N/a

burnells t.  |  Overall Experience 
Rating:
2.0

Was out to lunch at my drop off time and had to wait for lunch to be over to complete drop off when I had a million other things to do.

Jennifer S.  |  Reservation 
Rating:
3.0

N/A

Andrew C.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba