Customer Reviews for U-Haul Moving & Storage at Center Point

2661 comentarios

1632 Center Point Pkwy   Birmingham, AL 35215
(Next door to O'Reiley's)

(205) 854-7763

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(205) 854-7763

1632 Center Point Pkwy
Birmingham, AL 35215
(Next door to O'Reiley's)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

The only problem I have is when you try to call no one never answer the phone. They need to put more than one employee working during the day and night for safty and customer time the lines get long and customers are waiting way to long. But over all just fine. Thanks for being there for all my moving needs. You guys made it so easy for me state to sate. 

Patricia H.  |  Overall Experience 
Clasificación:
3.0

when I pick the trailer up that I rented and loaded it one of the back tires on the rear axle was flat took it back to the place where I picked it up and the gentleman said he was too busy to look at it just keep air in it and he'll fix it when I bring it back and he didn't even hook it up to my truck for me I had to a little piss poor if you ask me

STEPHEN K. 
Clasificación:
5.0

Sanitized vehicles

BINYAMIYN Y. 
Clasificación:
2.0

I originally rented from a place much closer to the airport, the rental changed to this location which was 20 minutes away and it also changed from a 10' Truck to a 20' Truck. I also did not receive the moving blankets I had reserved and I have not received any receipts from this transaction.

Matt H. 
Clasificación:
5.0

Quick and easy

JAMES R. 
Clasificación:
5.0

Everything for me was great

STEPHANIE Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEROY B. 
Clasificación:
1.0

Windshield wipers did not work. No one there wanted to help.

STEVEN C. 
Clasificación:
5.0

I had great experience from the beginning March the 25 til May

LEONA B. 
Clasificación:
5.0

the same as you did for me. a wonderful experience, no problems at all. thank you. very helpful.

DIANNE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

IRANETTA W. 
Clasificación:
3.0

I was suppose to have a dolly with my rental but I never received them

Elizabeth G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kaleb W. 
Clasificación:
1.0

I was never able to contact anyone in store and were they called me they were rude and very unprofessional. I will NEVER use that facility again!!!

Meshanta M. 
Clasificación:
3.0

I only saw a lady helping another customer. A lot of people were waiting to be helped.

Brian B. 
Clasificación:
5.0

But uhaul messed up my order. Made me go to 5 different uhaul places before this one. It was on my moving day. Everything was delayed. Very disappointed. Booking reference: 25607546

KUSHAL P. 
Clasificación:
5.0

They went above and beyond since the dolly was out. They let me use a trailer hitch and and brake connector switch and extended my 4 hour time to closing. This was outstanding service! Will definitely do business again!!

WILLIE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Recia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia B. 
Clasificación:
5.0

Excellent customer service

RONALD F. 
Clasificación:
2.0

Trailer had a flat tire. There was only one person working. Although he was helpful and got another trailer he was beyond frustrated at being so swamped.

JOSEPH S. 
Clasificación:
5.0

Staff was very helpful and courteous! Wood use again!

DEBRA C. 
Clasificación:
5.0

Have the sale representative smile just a little. Try to be more friendly. She did a good job. But grudgingly.

Julius T. 
Clasificación:
3.0

Passenger seat was soaked from rain due to the window being left down

TRINA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERGIE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell E. 
Clasificación:
5.0

Great customer service!

JOANNE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN K. 
Clasificación:
4.0

Good customer service. The bathroom was very clean. The truck I rented could have been cleaner but it was ok. My only complaint was that I was not told I needed to either have a passport, some type of proof of residency, or an alternate person they could call before I was able to rent the truck. So that took a while to get someone to the phone, :-O

Carla J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANETTA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
1.0

No dolley on truck. truck was nasty with food all in the back

JERMOND C. 
Clasificación:
3.0

Make sure the back is clean and free of debris I had to line it with plastic prior to placing balloons in there

TARA C. 
Clasificación:
3.0

Online rental hard to use! Truck had trouble shifting gears and was loud! Only one person staffwd to help a long kine of customers. Expensive rate

laura W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawnderrick B. 
Clasificación:
2.0

I just find it crazy when I show up to a place of business and the employees are surprised that customers are even around and don't even know how to help them. The entrance is unclear and we ended up going through a mechanic bay because we didn't know where to go and got yelled at by the employee. And the turn in process was just not simple. And while I'm at a U-Haul charges way too much compared to the competition that's on me for not checking out the competition and seeing who would be the most affordable but I paid a lot to rent my U-Haul. And I don't really feel like getting scammed over like that again sure you guys have the cool little fact on the side and you have the easy rides and make them a little bit better to drive apparently but it's just not worth all the money I could've got in a different box truck for much cheaper only difference is it doesn't have a cool fact about Wyoming on the side and the easy ride whatever that means. Take care God bless.

MACKENNA Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha P. 
Clasificación:
1.0

The ramp did not work when i moved an it was hard without it

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley S. 
Clasificación:
5.0

Everything and the people were great

DAVID L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Audrey C. 
Clasificación:
4.0

I had difficulty finding the office and I called a number if times to get verification of pick up directions and I wasn't able to talk to anyone thru the auto phone system. There was lots of rental trucks. I feel like u could've come anytime abs been able to get what unneeded

Hoyt E. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEE H. 
Clasificación:
5.0

Friendly helpful

ANNIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHANIEL H. 
Clasificación:
1.0

Stop over charging & finding reason to charge people card 2 & 3times after the rental is returned

NA'KAYSHA K. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIDGETT L. 
Clasificación:
5.0

N/C

Jessica W. 
Clasificación:
2.0

El cliente no dejó un comentario.

SANTRICIA J. 
Clasificación:
3.0

No comments

Felesha B. 
Clasificación:
2.0

The young lady MaKayla lied about a lot of things, such as the truck LS's gas, the appliance dolliy being on the truck, which both incidents cost me a lot of time I didn't have. I would never use this location again

SONYA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD A. 
Clasificación:
5.0

Everything was great, I was able to get a box truck instead of the pickup truck I wanted within a short distance. I was told the price was the same, it was for the rental rate but wasn't told that the mileage rate was .20 per mile higher than the pickup truck rate. This was an unexpected amount that I hadn't budgeted into the cost.

Janet S. 
Clasificación:
1.0

She was busy by herself so she just told us to leave the keys to the uhaul and I still haven't received my money back from the deposit .

DALLAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA N. 
Clasificación:
4.0

Curbside drop-off should still be available so long as covid-19 is a problem. I have health conditions that make me shy away from in person indoors appointment for anything.

RONALD S. 
Clasificación:
1.0

I was billed for a truck that I never picked up!! How is this possible. The bill was in my name. I never came to this facility to pick up a truck. This is very wrong. I won't recommend this location to any of my friends unless they want to be erroneously charged.

CEDRIC M. 
Clasificación:
3.0

The Uhaul was muddy on the outside and dirty on the inside.

SANDRA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittney W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Herbert T. 
Clasificación:
5.0

Faster customer service at location but overall the service was good..

JOSEPH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lavetta H.  |  Overall Experience 
Clasificación:
2.0

Stop ripping people off take that 19.99 of the truck because you all know it will never be that. I will never patronize this place again!!!!

Sherita Z. 
Clasificación:
5.0

Personnel were very helpful and knowledgeable

TIMOTHY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Belinda H. 
Clasificación:
5.0

I must give Robert credit for the time he has been at this location. He has certainly made a difference. This young man has been the most efficient and service oriented person I have dealt with in the past several years. This store has a reputation. Robert made it work trying again.

Harold E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
4.0

Lots of issues with booking my truck. Once my son got involved, the rental went much more smoothly.

JADE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clark S. 
Clasificación:
4.0

El cliente no dejó un comentario.

LINDA K. 
Clasificación:
5.0

Over priced and over charged. Staff very friendly and helpful. Corporate hidden fees are astronomical.I paid almost 200$ for a 10ft truck for 6 hours. That's almost 33$ an hour not the 19.99$ as advertised.

Jessica W. 
Clasificación:
5.0

The young lady working on 2/6 and 2/7 was extremely nice and very professional.

VANESSA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

KERRY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOTTIE M. 
Clasificación:
5.0

I liked turning it in, so quick and easy now. Awesome service.

ROBERT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARHONDA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

April C. 
Clasificación:
5.0

One of the employees were very rude and unprofessional

LEEANN M. 
Clasificación:
1.0

My credit card was charged twice, I went to the store on two different occasions to get this resolved the first time I was told my money would be refunded back to my card by Monday, we'll Monday came and my money still wasn't refunded to my card I waited for about an hour at the store the person who was supposed to help me never showed up to resolve this for me.I ended up calling customer service and the representative over the phone helped me still haven't received my money back in my account she said I have to wait 3-5 business days I won't be going back to this location.

VERA W. 
Clasificación:
5.0

In and out quickly. Great customer service! Not sure how they could have done anything better.

Donald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sidney L. 
Clasificación:
5.0

Customer service world class

MARVIN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela O. 
Clasificación:
5.0

Truck tire pressure light and maintenance light was on. It drove like a bouncy house.

TAWANDA S. 
Clasificación:
4.0

The truck was clean however it was old and difficult to drive. Some of the tires were also near bald. My new house is on a hill. This caused the truck to slide a little going up the drive way but it made it up. Please retire that truck. In all this, the customer service was great.

MARIO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

EBONY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SPENCER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iranetta W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAVANNAH H. 
Clasificación:
5.0

Nada

Arlinda D. 
Clasificación:
5.0

Vacuum the cargo van seats

MICHELLE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DERICK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elise P. 
Clasificación:
4.0

If all your trucks don't come with a ramp, have your workers to ask if they require a truck with a ramp. I thought that all trucks had ramps and the one that I was given did not and that would have been an additional help.

COLETHIA W. 
Clasificación:
5.0

Staff are so efficient and patient. Ashley is valuable employee.

KENDRA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON J. 
Clasificación:
4.0

i feel i should of been refunded $300 .

PIERRE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD M. 
Clasificación:
5.0

Staff friendly and responsive to any questions.

Floyd A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lavetta H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Valencia M.  |  First Impressions 
Clasificación:
1.0

Very Rude Customer service coming from the Manager! Ms. Rachel could not reach over the box so she kept tossing my Daughters driver license and storage key back to her instead of giving it back to her like how my daughter gave it to her. Ms. Rachel was very non understanding when it came to bad situations leaving me in a financial deficit because she did not stick to her word of the one month free. I WILL NEVER GET STORAGE AGAIN THERE AS LONG AS MS. RACHEL IS THERE! Ms. Ashley was very polite and understanding I rate her a 10/10! There should be more workers like her in there.

Juanita C.  |  Overall Experience 
Clasificación:
5.0

The two Guys that were in there when I came on 05/02/2020 they were very brave to me I didn't have to wait long I didn't have any problems I will always recommend this store to family and friends I forgot their name I know their face thanks for your help

Katrina W.  |  First Impressions 
Clasificación:
1.0

This is not Carrie please look at the email address again

Carrie C.  |  First Impressions 
Clasificación:
5.0

N/a

AMY B.  |  First Impressions 
Clasificación:
2.0

Staff not really helpful

Raheim T.  |  Overall Experience 
Clasificación:
4.0

I would have loved to have my own key and access to my storage. That was inconvenient to me.

sharon b.  |  Overall Experience 
Clasificación:
5.0

I like The Employees Attitudes!!!!!

whearlee c.  |  First Impressions 
Clasificación:
1.0

All of my items where over taken by roaches! The storage was also rained in which mold most of my items. I was terrified of the thousands of roaches. It was sickening.

Levorica S.  |  Overall Experience 
Clasificación:
5.0

Everything was excellent and very professional.

Kenneth C.  |  Overall Experience 
Clasificación:
5.0

Excelente

Wyceithia H.  |  First Impressions 
Clasificación:
1.0

Had to make several trips, to try to get them from taking money out of my account for a unit I didn't have. It appears that the customer is always wrong. Finally went and removed items and closed ac

william c.  |  Overall Experience 
Clasificación:
3.0

N/C

Pam B.  |  Overall Experience 
Clasificación:
4.0

The staff went above and beyond. Thanks

tamika j.  |  Overall Experience 
Clasificación:
3.0

My mattress and mirror got wet. Manger rold me nothing would about cause I should took out insurance

Sharron B.  |  Overall Experience 
Clasificación:
5.0

James was a great help concerning my move. He has changed my mind about using Uhual again. After June I was never going to use again because the customer service rep over the phone messed up my move.

Latisha L.  |  Overall Experience 
Clasificación:
4.0

If I should need to move again, I will certainly use U Haul.

Joseph F.  |  Overall Experience 
Clasificación:
1.0

I wish I was notified about the storage that was available. I needed a 10 by 10 (at least) and I was given two 5 by 10. That was NOT going to work. The system should've moved me or said none available

Curtisha R. | Reservación
Clasificación:
4.0

The staff was very friendly and helpful. I also call on the same day that I needed to rent a truck and they had one available.

shontae s.  |  Overall Experience 
Clasificación:
5.0

Great experience!!

Phadra R.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

Phadra R. | Reservación
Clasificación:
4.0

N/a

burnells t.  |  Overall Experience 
Clasificación:
2.0

Was out to lunch at my drop off time and had to wait for lunch to be over to complete drop off when I had a million other things to do.

Jennifer S. | Reservación
Clasificación:
3.0

N/C

Andrew C. | Reservación
Clasificación:
3.0

N/C

Shirley G.  |  Overall Experience 
Clasificación:
5.0

Great customer service. Great guys

Carmen F.  |  Overall Experience 
Clasificación:
1.0

I was VERY DISAPPOINTED with the their service once I moved out. I WILL NEVER USE THEM AGAIN & NOR WILL I RECOMMEND THEM (CENTER POINT LOCATION NOR PELHAM LOCATION-PAUL'S STORE AS HE CALLED IT)

tonia w.  |  Overall Experience 
Clasificación:
1.0

Did nothing but keep going up on the price. Nobody knows what they are doing, the manager just leaves when there is a problem. I would not recommend this location or U-Haul.

WAYLON M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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    Propano

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