Customer Reviews for U-Haul Moving & Storage at Cave Creek

5,907 reviews

20618 N Cave Creek Rd   Phoenix, AZ 85024
(Cave Creek and the 101)

(602) 765-9600

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(602) 765-9600

20618 N Cave Creek Rd
Phoenix, AZ 85024
(Cave Creek and the 101)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

This looked like a high volume(busy) store. return process went smoothly and I was on my way

Bob E. 
Rating:
5.0

Customer did not leave a comment.

LEO K. 
Rating:
1.0

We used Uhaul twice during our move and was overcharged twice! The second time not only over charged but they double charged two cards

ALEX A. 
Rating:
5.0

Owner was a real nice guy & helpful

GERALD W. 
Rating:
5.0

I have used this location several times, always professional and quick!

DOUGLAS P. 
Rating:
5.0

Customer did not leave a comment.

Doug G. 
Rating:
5.0

Customer did not leave a comment.

JILL P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
5.0

Friendly, helpful service!!

Edna M. 
Rating:
1.0

Customer did not leave a comment.

Senaid M. 
Rating:
5.0

Customer did not leave a comment.

KELLY L. 
Rating:
5.0

The Location is excellent, new, clean, and very well lit. The U-Haul app needs to be improved to recognize location or allow after hours drop off with out location. I followed all online instructions and location services are allowed fro U-Haul on my phone and the app would not even attempt to locate. I just left the equipment.

Steven E. 
Rating:
5.0

So friendly and helpful!! Always get great service at this location!

JASON B. 
Rating:
4.0

Great service

LLOYD C. 
Rating:
5.0

Zipped right in, our agent was very courteous and friendly.

JONATHAN B. 
Rating:
5.0

Customer did not leave a comment.

Austin F.  |  Overall Experience 
Rating:
3.0

they did not know services provided they misinformed me.

BRIAN D. 
Rating:
5.0

Excellent customer service, much appreciated!

samuel C. 
Rating:
3.0

Customer did not leave a comment.

Julie Stanley I. 
Rating:
5.0

Your employees attitudes and demeanor. They have no customer service skills.

NANCY E. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
5.0

Very Polite and efficient! Clean and Quick!!

Martin T. 
Rating:
5.0

Customer did not leave a comment.

MIDHUNKUMAR S. 
Rating:
5.0

Keep up the excellent work!

ALDO A. 
Rating:
5.0

Customer did not leave a comment.

DARRELL W. 
Rating:
5.0

Customer did not leave a comment.

FRANK F. 
Rating:
1.0

Staff was rude and wasn't even wearing their uniforms when I went in. They forwarded their phones to voicemail and they weren't even closed yet. Another store got in touch with them for me. They also didn't apply my husbands employee discount after I asked and she replied with an attitude that she did. Receipt doesn't reflect discount. We rent pretty often but I will never rent from this location again.

NICOLE F. 
Rating:
5.0

Customer did not leave a comment.

HORTENSIA G. 
Rating:
5.0

Customer did not leave a comment.

NORENE M. 
Rating:
5.0

Customer did not leave a comment.

BRUCE W. 
Rating:
3.0

rental was fine until I turned it in and was charged for twice as much mileage as I actually used. when I questioned it he asked if I took picture of the odometer when I picked it up. He said if I had taken a picture he could have adjusted it. Since when is it the customers job to verify these things? Do they not keep accurate records? Customer beware!

WENDY G. 
Rating:
5.0

So quick in and out and super kind!

LINDA A. 
Rating:
5.0

I rented unit on 11-13-2021 not 11-7-2021

Laurel C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
4.0

Customer did not leave a comment.

CLINTON C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

REGINALD F. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
4.0

Staff was very kind. Truck was clean but wouldn't want to drive it long distance.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Jeff A. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
5.0

Huge facility clean and easy to get around

Peter B. 
Rating:
5.0

The staff was great they help me out to the trailer I had on reserved. I would highly recommended this location for anyone. Thank you for your great service

ALEXANDER H. 
Rating:
5.0

Customer did not leave a comment.

EVAN G. 
Rating:
1.0

Not helpful at all. Yes, blame it on the pandemic, I visited this location several times and the interaction with the staff was very unpleasant & they are not helpful at all. I live 5 min away from this location and I'd rather drive to a UHaul in Mesa than patronize this location.

LATARSHA B. 
Rating:
4.0

Customer did not leave a comment.

KYLE E. 
Rating:
5.0

I was having a terrible move and they went out of their way to help me in everyway!! Thanks again!!

REX H. 
Rating:
5.0

Customer did not leave a comment.

MARC K. 
Rating:
5.0

Customer did not leave a comment.

WOODROW W. 
Rating:
5.0

I used the U-Haul App which made checkout pretty easy. I had to make sure I got all the equipment that I ordered from the clerk but it was way easy.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

TERESE M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie K. 
Rating:
5.0

Great experience. Highly recommend!

Phillip P.  |  First Impressions 
Rating:
5.0

Personnel at this facility were awesome. They greeted me as soon as I arrived. Disconnected the trailer and I was on my way in less than 5 minutes. I told them they were the best part of my experience.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

LISA MARIE R. 
Rating:
4.0

A good product; dependable vehicles.

STEPHEN D. 
Rating:
5.0

Trailer was broom-clean, but needed to mop it out as still too much dust. Otherwise very good and smooth experience as usual for this location, very well run.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Jodi W. 
Rating:
5.0

Customer did not leave a comment.

Jodi W. 
Rating:
5.0

Customer did not leave a comment.

Jodi W. 
Rating:
5.0

The girl who attended me was so attentive, wasted no time and she made it so easy for me to get in and out very quickly. I will always come back with that kind of service!

GABRIEL C. 
Rating:
5.0

Efficient & friendly!

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

JANUSZ W. 
Rating:
5.0

Customer did not leave a comment.

Marie M.  |  First Impressions 
Rating:
3.0

The truck was terrifyingly loud, bouncy, she rough. I actually pulled over to inspect the tires because I thought one fell off. They tried to charge me extra for fuel even though I refueled it to the line that I received it in. It was a very poor experience

DOUGLAS L. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Emily at this location makes everything a breeze

PETER F. 
Rating:
5.0

Customer did not leave a comment.

MARIO S. 
Rating:
5.0

Fast, Friendly service. Excellent equipment. One thing I would point out that would be a benefit to customers renting your trailers with Mercedes (and perhaps other European vehicles). The trailer plug wiring is different on the Mercedes so lights did not work using a regular 7 pin round to 4 pin flat converter. Your tech advised that their store usually has a couple but did not when I was there. As I'd rented a motorcycle trailer which is narrow, my vehicle lights were clearly visible so I felt OK to use it. I went to OReillys to get an converter but they didn't have one, so I used the trailer in less than perfect conditions. I suggest that you have additional converters available, and/or, European converters available for purchase in your store. I would have happily purchased one. Your staff were all very friendly and helpful at pick up and drop off. Thanks, Russ

Russell H. 
Rating:
5.0

Customer did not leave a comment.

LARRY C. 
Rating:
5.0

Customer did not leave a comment.

JOEDOUGLASS H. 
Rating:
4.0

Very friendly, helpful, knowledgeable. Easy to use and drop off.

KELLY G. 
Rating:
5.0

Customer did not leave a comment.

Jessica K. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

ASA J. 
Rating:
5.0

Outstanding and friendly customer service from every employee at the location.

MATTHEW L. 
Rating:
5.0

Great service from the people. The only issue I have is that the lock on the storage unit is not working so I was not able to access it when I arrived. That thing needs to be fixed right away! The people there are fantastic but that lock issue is extremely inconvenient.

MARIE R. 
Rating:
5.0

The trailer got a flat on the way back and could not see any signs of a puncture once removed. Roadside assistance was fantastic. There was an issues with the app in allowing me to select my exact location. That could have been an issue. I selected a nearby place and luckily the driver saw me.

CHRISTOPHER C. 
Rating:
5.0

Keep up the friendly service. You guys did great. Nothing to improve here.

Philip M. 
Rating:
5.0

This location is the best I have ever gone they are friendly helpful overall great experience

ANTONIA W. 
Rating:
5.0

Customer did not leave a comment.

Carmel C. 
Rating:
5.0

Customer did not leave a comment.

ADRIENNE D. 
Rating:
4.0

Customer did not leave a comment.

JOSEPHINE J. 
Rating:
5.0

Customer did not leave a comment.

AARON K. 
Rating:
5.0

The staff was very helpful, they even told us how to avoid traffic. Even the equipment was very smooth.

REKHA S. 
Rating:
1.0

Trailer was not in good condition to be on the road so disappointing it was supposed to be a 45 minute travel it was 3 hours

ADRIAN C. 
Rating:
4.0

Great Thanks

KIM T. 
Rating:
4.0

Customer did not leave a comment.

suzanne R. 
Rating:
5.0

Customer did not leave a comment.

Thomas L.  |  Overall Experience 
Rating:
5.0

This is the best Uhaul location I've ever been to. Their employees are knowledgeable, friendly, and great communicators. Unlike some of the other locations whom I have had issues with frequently.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

Michelle P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMEIR J. 
Rating:
5.0

Customer did not leave a comment.

CAROLINE P. 
Rating:
5.0

Your staff is outstanding!!!

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY W. 
Rating:
5.0

This was a great place to rent a truck! Customer service was awesome!

EYDIE M. 
Rating:
5.0

Used this spot many times for short in city hauling, it's perfect

Brian K. 
Rating:
1.0

Stop asking for emails some people don't like this and some don't have emails

THOMAS Z. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Austin was a great representative of your company. Give him a raise.

MICHAEL M. 
Rating:
5.0

I have delt with this location many times in the past. Always very helpful and great customer service.

VICKIE W. 
Rating:
5.0

*****

JORGE G. 
Rating:
5.0

James was most helpful when my wife and I arrived from Chicago. I knew we and our belongings were in good hands. He set us up expeditiously so we could be on our way. Upon retrieving our belongings 4 months later, we needed to rent a truck and check out of our storage unit. Austin was extremely helpful and made us feel like we were the only customers that day!!! Thank you Cave Creek U-Haul!!!

Paul C.  |  Overall Experience 
Rating:
5.0

The staff was really nice and professional I would use you services again in the future

Katrina T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES S.  |  Overall Experience 
Rating:
3.0

Would you recommend this U-Haul storage facility to a friend? Yes, if the friend were rich.

jill w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris b.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

KEVIN Y.  |  First Impressions 
Rating:
5.0

Super helpful at this location after I dealt with a bunch of idiots at some of the other locations. These guys knew what they were doing!

Thomas L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SKYLER P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Belinda H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taylor R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudia M.  |  Overall Experience 
Rating:
5.0

Thanks for making our move easy and convenient!

Michelle P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MANUEL P.  |  First Impressions 
Rating:
2.0

I sent a friend to pick up a key card for me because I was arriving after store hours and she told me the person who helped her was super rude and condescending and not really helpful at all. This location also charged me a month earlier than both what they were supposed to and what was confirmed online, causing a $36 overdraft fee and draining my bank account while I was already having money deposit issues. I've also tried contacting the general manager for the Cave Creek location multiple times and no one has gotten back to me on anything even when they deign to answer the phone. They take a message and the call is never returned. I don't normally leave reviews, but I'm just really frustrated with my experience and that I'm basically being ignored.

Justine H.  |  First Impressions 
Rating:
5.0

Austin and his team are always super helpful with all of my storage needs! It's so refreshing to see upbeat, friendly faces during such a stressful time such as moving. Shout out to Char too for helping me out in a pinch when things took an unexpected turn in my move! These guys take "A-Team" to a whole new level!! I will recommend the Cave Creek and the 101 location to all my friends and family for their moving needs.

Taylor R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F.  |  First Impressions 
Rating:
5.0

James was so very helpful and went out of his way to assist me, as I have never needed a storage facility before. He is an excellent representative of the U-Haul brand. I was very pleased with his company based outlook. Thank you, James!! Paul Cancialosi

Paul C.  |  First Impressions 
Rating:
5.0

This is easily one of the best locations in the phoenix valley and I would highly recommend it above other sites. Great staff, clean units, just great all-around service

Jordan E.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Heidi R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WADE S.  |  First Impressions 
Rating:
5.0

Always professional, great staff and always there to help

LYNDAROUX J.  |  First Impressions 
Rating:
5.0

The girl that works there was most helpful. Answered all my question and was patient and kind. Two thumbs up!

Nathan P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elelizabeth f.  |  First Impressions 
Rating:
5.0

Good value for the money.

david m.  |  First Impressions 
Rating:
5.0

Well lit, very clean. Team at U-Haul exceptional.

Leigh R.  |  Online Move In 
Rating:
5.0

Abe was very Helpful!!!!! Very clean, easy access to our unit and carts were handy!!!

Holly R.  |  First Impressions 
Rating:
5.0

I appreciate the help & professionalism provided by Austin & Charlene.

Sandy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela M.  |  First Impressions 
Rating:
5.0

They staff was kind, courteous and got me set up on the spot. It was a very emotional situation and that level of customer service was the gift I really needed.

Valerie P.  |  First Impressions 
Rating:
5.0

BEST SERVICE EXPERIENCE I HAVE HAD IN A LONG TIME

john g.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top