Customer Reviews for U-Haul Moving & Storage at Cave Creek

5,787 comentarios

20618 N Cave Creek Rd   Phoenix, AZ 85024
(Cave Creek and the 101)

(602) 765-9600

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(602) 765-9600

20618 N Cave Creek Rd
Phoenix, AZ 85024
(Cave Creek and the 101)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY A. 
Clasificación:
5.0

Austin and all were Great

DAVID S. 
Clasificación:
5.0

Excellent service from the minute I came in to reserve and pick up the truck to the minute I returned the truck. Attendants were nice and respectful. Thank you UHall!!!

MOHAMAD E. 
Clasificación:
5.0

The person who checked me in was patient and understanding, a valuable competency when customers engaging a myriad of moving logistics are often at less than their best. Well done!

RAMON F. 
Clasificación:
5.0

This is my go-to location, always first choice.

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES S.  |  Overall Experience 
Clasificación:
4.0

Trailer was very low to the ground after being put on hitch. almost looked like the wheels were tilted to have it face down, only one on the lot that looked like it did.

MATTHEW R. 
Clasificación:
5.0

Quick and easy return

Alan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHERINE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Al C. 
Clasificación:
5.0

Originally rented from a different lication and was bounced to the location I rented from, but I am too stupid and too lazy to look at the actual address listed on the rental contract and went to the location I thougjt I had rented. Luckily Sean was nice and professional and called the location for me. So if a lication is different from the one a customer tried to rent at a pip up confirmation of the change might be helpful.

Raymond L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendell E. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

I want to take a moment to recognize 2 people instrumental in the success of my move from Long Beach to Phoenix. Keeley, don't know last name, in logistics, for her diligence & service recovery when trucks weren't available. The rockstar was James Greathouse, manager at store #822025. Had to drive to Phoenix to pickup my truck due to no availability in CA. Needed 26' truck, got confirmed for 15' truck & 6x12 trailer, no bueno. Made Uhaul my first stop upon arrival, spoke with James and he was able to get me a 26' truck and relieved alot of stress. Accommodating, Professional, empathetic and friendly are just a few attributes James conveyed to me. Thank you Uhaul! Thank you James & Thank you Keeley!

Christopher F. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN J. 
Clasificación:
3.0

Would you recommend this U-Haul storage facility to a friend? Yes, if the friend were rich.

jill w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick W.  |  Overall Experience 
Clasificación:
4.0

I was quoted $69 online. But The total was $122 for 40 miles. Not sure how that happened. Also I had to input alot of information online to reserve. Then I had to do it all over again in person when picking up the vehicle. I spent about 20 minutes at the physical location just doing “paperwork”. Which delayed my project a few minutes.

NELSON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe P. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris b.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURIE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SAILE F. 
Clasificación:
5.0

Super helpful at this location after I dealt with a bunch of idiots at some of the other locations. These guys knew what they were doing!

Thomas L.  |  First Impressions 
Clasificación:
5.0

The staff at this location were friendly and efficient. I was in and out. Outstanding. The pick up truck was a beauty too. JD

JOHN D. 
Clasificación:
5.0

Excellent customer service.

ERIC M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARVEY H. 
Clasificación:
3.0

El cliente no dejó un comentario.

SKYLER P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE W. 
Clasificación:
5.0

Went above and beyond accommodating our difficult schedule.

BRUCE W. 
Clasificación:
3.0

The 26 ft truck I had reserved for over 3 weeks became unavailable the day I needed it. Uhaul has a terrible business model, overbooking, and leaving people hanging. Your inadequacy cost me over $1000. I will never use your company again, and will tell everyone I know how you do business.

DAVID K. 
Clasificación:
5.0

Staff is great at this location. Friendly, helpful, know what they are doing.

MAX B. 
Clasificación:
3.0

This was not the location I was told originally. I ended up there after going to the location I was supposed to pick up from who then had me drive across town to this one. At no point did anyone call me and let me know of the change.

ZACHARY S. 
Clasificación:
3.0

The Cave Creek location was fine, but we selected a different location (I-17 and Deer Valley) for pickup when we made our reservation and thought all was settled. I only was informed of the switch due to lack of availability of our selected model the night before via a phone call during dinner so I had no idea the pickup location was further out of our way than was really convenient (opposite direction) and I didn't have the presence of mind to ask for a discount for my trouble. For the inconvenience and the extra mileage we should've received some sort of accommodation or discount. I did raise this at pickup but clearly the clerk either didn't know what happened or was just determined to ignore me- maybe this is a regular occurrence? I also don't appreciate getting 3 separate charges which ultimately came to more than I thought I was going to pay. I am unlikely to be a return customer.

Abigail T. 
Clasificación:
5.0

Nothing.

CHRISTOPHER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA W. 
Clasificación:
5.0

Everything was seamless

GRACE H. 
Clasificación:
4.0

Close facility to my home, so can walk there. Easy pickup anddrop off.

Mark W. 
Clasificación:
5.0

Check out person was profeasional and smiled the whole time. Check in was friendly.

LILLIAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary G. 
Clasificación:
4.0

Getting a hold of customer service is hard.

DONALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN B. 
Clasificación:
5.0

Nothing more I can say. I always use this location and have never been disappointed.

Steve E. 
Clasificación:
1.0

You charged by credit card 84.24 and that was fine. Later you charged it 61.85. No explanation and I have been hold with your "customer service" line for about 20 minutes now. Horrible customer service. 1) Send out the details of ANY further charges 2) Answer the phone!

James A. 
Clasificación:
3.0

Check in/out process was smooth. The location did not have the dolly that I reserved online and I had to use an appliance dolly which did not work very well for moving larger boxes and containers.

Jim C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary G. 
Clasificación:
5.0

Way too expensive pimps! Y'all took my money and ran. Juked my ass in the process. Props to you tho, keepin up with the market and all but, fuckkkkkkkkkk boissssssssss!

JACOB M. 
Clasificación:
3.0

It was too far from my original pick up location, and I only went there because my original rental was rented the day before I got there forcing my hand towards other options such as this location.

Natalia O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris H. 
Clasificación:
5.0

The lady up front was nice. It had Air. Thanks for a awesome experience.

LINDA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA J. 
Clasificación:
5.0

Staff was extremely helpful and professional. Vehicle, van, was in top condition . Made this part of my move very easy. Highly recommended.

lillian R. 
Clasificación:
4.0

Price was much higher upon return

BRENT D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Belinda H.  |  First Impressions 
Clasificación:
2.0

If the condition of the truck is good enough to give a customer at one location it should be good enough to receive at another location.

PAOLO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAIPAL K. 
Clasificación:
5.0

The staff were most professional both on the pick up and return on my one day rental. They offered good advice and answered my couple of questions completely. Great staff and facilities.

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN M. 
Clasificación:
5.0

My original scheduling of the U-Haul was incorrect. Other than that it was a good experience

MICHELLE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
4.0

Not locations fault, but the app did not work when I went to take pictures of the odometer. I tried for a long time to continue after uploading the photos and it would not accept it.

Sean J. 
Clasificación:
4.0

Biggest drawback from my perspective was parking limitations for customers, not horrible but a little limited.

JOHN K. 
Clasificación:
4.0

Close to my house. Pretty easy to book online. Online or “touchless” is kind of a joke so make sure you are able to drop off during business hours or hook it up with your CSA. I have rented twice in two weeks and both times were straight forward since they can get you settled once you drop off with a handheld and you'll be on your way. It's a good location off the freeway and it was quick to get the truck rented.

KEVIN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

SAMANTHA W. 
Clasificación:
4.0

All good.

HARRY G. 
Clasificación:
3.0

I never received a receipt. I also never got a dolly and I suspect was still charged of it. I don't know if I received the $35 dollar credit for returning the truck to a different location.

Gregory D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD W. 
Clasificación:
5.0

Manager very friendly, outgoing, and helpful, positive asset, easily 5 stars+ other clerk women however seemed indifferent, snacking, sitting down, not very knowledgeable or willing, uncaring 1 star if even

BRYAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

John W. 
Clasificación:
1.0

El cliente no dejó un comentario.

ASHLEY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth O. 
Clasificación:
5.0

Very good customer service!

WILLIAM B. 
Clasificación:
5.0

Loved how easy things were

Jay L. 
Clasificación:
5.0

Service from beginning to end was exceptional and will definitely recommend and use this facility again.

MARK A. 
Clasificación:
5.0

The crew at this location was great! Special kudos to Austin, he was extremely helpful and the customer service was unlike anything I have experienced

DAMIR L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN B. 
Clasificación:
5.0

Your mobile version of the website sucks! Too many pages to flip thru, too many fonts, and Very confusing. Screwed around with it for 10 minutes then went inside and the guy at the counter had me entered in the system manually and my vehicle pulled up within 5 minutes! Check out Starbucks mobile app, that's a winner!

ANN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorian B. 
Clasificación:
5.0

Thanks for making our move easy and convenient!

Michelle P.  |  First Impressions 
Clasificación:
5.0

The equipment was poor and caused damage to my vehicle and the vehicle I was towing.

kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY K. 
Clasificación:
5.0

Very responsive and helpful!

SHELLY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS I. 
Clasificación:
4.0

I returned my truck yesterday afternoon and was told I would be emailed a receipt. I received it the next day. I have found it very difficult to call this location. Have to wait on hold for 15 to 20 minutes.

Ronald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCHELL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANCIS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL P.  |  First Impressions 
Clasificación:
2.0

I sent a friend to pick up a key card for me because I was arriving after store hours and she told me the person who helped her was super rude and condescending and not really helpful at all. This location also charged me a month earlier than both what they were supposed to and what was confirmed online, causing a $36 overdraft fee and draining my bank account while I was already having money deposit issues. I've also tried contacting the general manager for the Cave Creek location multiple times and no one has gotten back to me on anything even when they deign to answer the phone. They take a message and the call is never returned. I don't normally leave reviews, but I'm just really frustrated with my experience and that I'm basically being ignored.

Justine H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARMANDO B. 
Clasificación:
5.0

Perfect experience. Best uhaul location I've ever worked with. Thank you Austen and Nick!

MAREN M. 
Clasificación:
5.0

24/7 pick up process a little confusing. We were running about an hour late for our “appt” but there is no strong language that link will expire if you are not there right at pick up time. It was difficult to reach customer service to figure out what to do.

Misty E. 
Clasificación:
5.0

Great experience! Thank you!

LEONARD E. 
Clasificación:
5.0

Easy check in and friendly staff. They found and returned personal effects that I had left in the rental truck.

Earl B. 
Clasificación:
3.0

Check for maintenance on trucks prior to renting them

MICHAEL T. 
Clasificación:
3.0

Wash the vehicles. I did like a manager named Dave, he called me regarding my complaint of uhaul changing the vehicle pickup location at the last minute and he confirmed that the appropriate vehicle would be waiting for me at the prescribed time so I appreciated his call, he was sensitive and apologetic.

Alan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRANT H. 
Clasificación:
4.0

I'm from Tucson, but was picking up furniture from Phoenix. So I made reservations with the Phoenix location to pick up U-Haul at 11:00 and drive back to Tucson, I got a confirmation but when I arrived to the location they told me they had nothing available, they called a different location and said I could pick up from there once I got there they had nothing available either and sent me to a different location once I arrive there they did have a 20-ft truck but inform me that it was not a one-way vehicle and sent me on my way needless to say I had to take it upon myself to find something. 3 hours later I found a U-Haul place and rented one this was very stressful as I am not familiar with Phoenix. I will probably never rent a U-Haul again very unprofessional

DAVID F. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN K. 
Clasificación:
5.0

Austin and his team are always super helpful with all of my storage needs! It's so refreshing to see upbeat, friendly faces during such a stressful time such as moving. Shout out to Char too for helping me out in a pinch when things took an unexpected turn in my move! These guys take "A-Team" to a whole new level!! I will recommend the Cave Creek and the 101 location to all my friends and family for their moving needs.

Taylor R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP P. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERBERT M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan Z.  |  Overall Experience 
Clasificación:
5.0

James was so very helpful and went out of his way to assist me, as I have never needed a storage facility before. He is an excellent representative of the U-Haul brand. I was very pleased with his company based outlook. Thank you, James!! Paul Cancialosi

Paul C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARITA R.  |  Overall Experience 
Clasificación:
5.0

This is easily one of the best locations in the phoenix valley and I would highly recommend it above other sites. Great staff, clean units, just great all-around service

Jordan E.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Heidi R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

vincent w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

WADE S.  |  First Impressions 
Clasificación:
5.0

Always professional, great staff and always there to help

LYNDAROUX J.  |  First Impressions 
Clasificación:
1.0

Give people more information when they sign up. Prorate more than half a month checkout.

Shane H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carrie g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARITA R.  |  First Impressions 
Clasificación:
5.0

easy access, great location, appreciate the use of carts. Highly recommend!

Paul S.  |  Online Move In 
Clasificación:
5.0

The girl that works there was most helpful. Answered all my question and was patient and kind. Two thumbs up!

Nathan P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

irene k.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES J.  |  Overall Experience 
Clasificación:
5.0

Wonderful experience. Staff went above and beyond and units were well kept. I would highly recommend!

Elizabeth Ann G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance D.  |  First Impressions 
Clasificación:
5.0

All good

Iris P.  |  Overall Experience 
Clasificación:
3.0

I had 2 storages one in Anthem and one in the 101 and Cave creek. As I was moving out and the direct line to the storage was busy the online service respond I did ask for the dates it was due and after this they mix them up and I did move from the one I had more time and only few days of the other one . They will not give me extra time to stay and I have paid 20 days extra . It wasn't my fault I have used your storage for 4 years, never late. Not happy as I had to move ASAP and had to pay for moving in such a short time.

Maria R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie H.  |  Overall Experience 
Clasificación:
5.0

Immaculate buildings

william a.  |  Overall Experience 
Clasificación:
5.0

Great Customer Service I would drive a long way to use this location again!

Dorothy G.  |  Overall Experience 
Clasificación:
5.0

Thank you for going above & beyond and accommodating us. As always we appreciate your excellent customer service and your o going support and understanding while I moved my small business. Thank you again.

LISA A.  |  Overall Experience 
Clasificación:
2.0

Had to upgrade from 5x10 to 10x10 $200 because the 5x10 has a 36 inch door. Nobody seems to know or communicate the storage rules. Last storage I rented was $78 after tax and had a full 5 ft door so I didn't have extra space.

Shane H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

william a.  |  First Impressions 
Clasificación:
5.0

The staff here was amazing! They go the extra mile for you!

Dorothy G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

elelizabeth f.  |  First Impressions 
Clasificación:
5.0

Good value for the money.

david m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Glenn B.  |  Overall Experience 
Clasificación:
5.0

Nice agents, very professional

Deshawn T.  |  Overall Experience 
Clasificación:
5.0

Many needs over two months with a cross country move with storage, multiple truck rentals and tools. Great service .

ALEXANDER C.  |  Overall Experience 
Clasificación:
5.0

Well lit, very clean. Team at U-Haul exceptional.

Leigh R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER C.  |  First Impressions 
Clasificación:
5.0

Abe was very Helpful!!!!! Very clean, easy access to our unit and carts were handy!!!

Holly R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Glenn B.  |  First Impressions 
Clasificación:
5.0

I appreciate the help & professionalism provided by Austin & Charlene.

Sandy H.  |  First Impressions 
Clasificación:
5.0

I would remt here again. It would be nice to see offers from you about discounts on first month move in when you are a new customer with no previous rental history to get the first month free. Its just too hard to come up with the rental agreement number from 3 momths ago right after you have moved. That was the only bummer. and it took time to look it up and caised atress way too much for the first month

Amber N.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela M.  |  First Impressions 
Clasificación:
5.0

They staff was kind, courteous and got me set up on the spot. It was a very emotional situation and that level of customer service was the gift I really needed.

Valerie P.  |  First Impressions 
Clasificación:
5.0

BEST SERVICE EXPERIENCE I HAVE HAD IN A LONG TIME

john g.  |  First Impressions 
Clasificación:
5.0

Facility is clean and the move in was a lot easier than getting it all out of my house.

William G.  |  First Impressions 
Clasificación:
5.0

A very busy place. My attendant was very nice and patient.

Sharon M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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