Customer Reviews for U-Haul Moving & Storage at Causeway Blvd

6,682 reviews

3800 N Causeway Blvd   Metairie, LA 70002
(At the foot of the Causeway Bridge)

(504) 837-4122

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(504) 837-4122

3800 N Causeway Blvd
Metairie, LA 70002
(At the foot of the Causeway Bridge)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

SUSAN P. 
Rating:
5.0

Nothing!

DANA C. 
Rating:
5.0

Always accommodating at this location! I rent here on a weekly basis and everyone is great!

ROLLIE R. 
Rating:
5.0

Hands down best Uhals location I've ever used in LA or TX. Equipment always in good condition. Team members a cut above typical Uhal experience. They really care about service here. You should model what they do here at other locations.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

THERESE W. 
Rating:
5.0

Customer did not leave a comment.

Joey M. 
Rating:
4.0

Customer did not leave a comment.

Deborah J. 
Rating:
5.0

Keep treating your customers with the up most respect, and it's just going to get better and better for your operation. Keep up the good work. I will be back.

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

MICISHA G. 
Rating:
5.0

Everything was great!

George L. 
Rating:
5.0

From the front counter to the guy who hooked up the trailer, everything about this rental was great for me. The trailer they recommended was perfect for the job ( local move of a really big and heavy desk) and the trailer itself was in good condition and easy to tow with my Sierra. overall, very good move for me.

JAMES L. 
Rating:
5.0

Please ensure the passenger side rear view mirror is tightened. I stopped several times to readjust it, but it repeatedly vibrated to a position that didnt view the right side of the van and in fact pointed off into never never land.

Jon R. 
Rating:
4.0

Customer did not leave a comment.

HEPING C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
3.0

Customer did not leave a comment.

ABDULMANNAN M. 
Rating:
5.0

Customer did not leave a comment.

DAKOTA J. 
Rating:
4.0

Customer did not leave a comment.

FOREST M. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
4.0

Customer did not leave a comment.

Grant C. 
Rating:
5.0

All went good, and appreciated the friendly staff we dealt with.

Michael J. 
Rating:
4.0

The check out person was rude. I did not use all the miles he told me a new total but I never received a new receipt or change to my charge.

ALFRED A. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
3.0

The attendant wasn't the friendliest, but all I did was drop the uhaul to this location.

CIELTIA A. 
Rating:
5.0

Customer did not leave a comment.

HAYYAN A. 
Rating:
4.0

Customer did not leave a comment.

JULES S. 
Rating:
5.0

Customer did not leave a comment.

Rose D.  |  First Impressions 
Rating:
5.0

When I rent at Home Depot I always ask them what they will sell the used equipment for because they charge so much for rentals that it is a worthwhile comparison, buy vs rent. I consider U-haul local rentals to be one of the best deals I have ever seen. Its just good equipment at a reasonable price. I would have to rent for 6 hours 200 times to be at break even with purchasing a used equivalent.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

Kellie L.  |  Overall Experience 
Rating:
5.0

Everyone was helpful and courteous!

CHARLES T. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
3.0

Damages that I wasn't aware of .Cost me a lot of money. Kinda disappointed..

BRANDON C. 
Rating:
5.0

Customer did not leave a comment.

PETERCOOPER H. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Always use this location; always extremely pleased with their service!

RAYMOND J. 
Rating:
1.0

The tow hitch they installed was not what i asked for and was so low that I had such difficulty hauling the trailer.

Nasir M. 
Rating:
5.0

The staff was very professional and nice. The truck was not in the best of shape but I don't hold that against the staff. They can only rent what's on the lot. I appreciate their effort. U-Haul needs a better fleet of trucks.

CHARLES F. 
Rating:
1.0

the manager of this location customer service sucks! He was upset because we were in the store after closing. I did not like the way I was treated at all and would definitely not recommend to anybody else.

Kendell H. 
Rating:
2.0

Better customer service, had to walk around side of building to find truck

JAKE S. 
Rating:
5.0

The 1st truck i rented didnt have a head light but other than they were absolutely wonderful

NICOLE W. 
Rating:
4.0

I reserved a truck 1 month prior to my move date of Nov.6 but there was no truck there for me. I spoke with Niah in the New Orleans transportation department and she found a truck available for me the next day Nov. 7th. She was very helpful but I was very disappointed that a truck wasn't available on the date I requested since I made the reservation far enough in advance.

JOSEPH B. 
Rating:
4.0

Improve costumer relations and maintain 2 people behind counter when busy. Most of your business seems to be reserved so you know when to add the other person. Overall very good!

Leonard T. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Service was very quick and easy.

edil S. 
Rating:
2.0

I had different pending amounts to my bank account which kept large amounts of money on hold from me. The staff was rude and confusing to deal with. I will not return and will definitely not suggest to friends.

Melissa T. 
Rating:
5.0

This rental was so easy from beginning to end

BARBARA A. 
Rating:
5.0

Maybe add some Sprinter Vans to the fleet

Jimmy F. 
Rating:
1.0

When I signed out and checked out my storage I found so many things have been stolen.

Gerald T.  |  Overall Experience 
Rating:
5.0

Thank you

Karen V. 
Rating:
5.0

Customer did not leave a comment.

WALTER B. 
Rating:
4.0

Even though the rental office was very busy the three people working there were efficient and helpful. Checking beck in was a breeze.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Salvatore A. 
Rating:
5.0

Customer did not leave a comment.

Megan L. 
Rating:
3.0

Customer did not leave a comment.

GUISSEPI V. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
2.0

Provide the actual vehicle that was reserved. I rented a 10' truck. The sister bumped me down to a van. That would not work. After much begging and pleading, they were able to rent me a pick-up truck. There were two 20' trucks on the lot. I was told those were rented. When I brought the vehicle back, those same trucks were still there on the lot. I was not happy. This change caused me much stress.

ANA T. 
Rating:
2.0

Customer did not leave a comment.

PAIGE P. 
Rating:
5.0

Customer did not leave a comment.

Randolph H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

a better way for the customer to know the reservation is good and to talk to rental location and not call center

MARVILIN L. 
Rating:
5.0

Customer did not leave a comment.

SEAN J. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW N. 
Rating:
3.0

More people behind desk during busy times. Had to wait forever to fetch a key.

Neil G. 
Rating:
5.0

Customer did not leave a comment.

MARQUISE B. 
Rating:
5.0

Customer did not leave a comment.

Armand A. 
Rating:
3.0

Customer did not leave a comment.

KANESHA K. 
Rating:
5.0

Nothing else. Well done.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Edwin M. 
Rating:
4.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Oneil W. 
Rating:
5.0

None, very friendly and helpful staff!

PAUL H. 
Rating:
5.0

Great organization

JOHN J. 
Rating:
5.0

Not a thing! One of the best locations I have ever seen!

JEREMY C. 
Rating:
5.0

Staff very nice and friendly!

cathy K. 
Rating:
5.0

Y'all the best

allen L. 
Rating:
3.0

I'm just thankful that I was able to operate the vehicle at the required speed limit and return it at a timely fashion unscathed. Thanks for the three hours that was needed U-Haul.

DEXTER C. 
Rating:
5.0

Owner has always been fair when you get a one on one talk in difficult times. Stored there many times over years! Renting uhauls has been a smooth transition.

NANCY R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHAN L. 
Rating:
5.0

Customer did not leave a comment.

JORGE C. 
Rating:
5.0

Customer did not leave a comment.

DIANNA P. 
Rating:
4.0

Customer did not leave a comment.

SYDNEY L. 
Rating:
4.0

The staff member who rented me the van had a bad attitude or didnt seem that she was interested in helping, the van was dirty on the inside, and the windshield was dirty

JOHN G. 
Rating:
5.0

Everyone at this location was very nice and helpful. However I cannot say the same if most of your traffic staff and management. On Friday, I called traffic to move my reservation up a day. I was told it was handled. On Sturday, I was a little behind calling the Causeway location to let them know when I was told my truck and car transport were in Picayune MS - an hour away. When I said this was not acceptable, U was directed to the 800 # where things went downhill. Your people were rude and completely uncaring of the mess made to my moving schedule by not having a truck at the reservation location and no communication that was the case. I asked for a truck to be delivered and was told you don't do that and I should have left my reservation on Sunday because there were no closer trucks on either day. The common denominator seemed to be to blame me for making an online reservation. But remember I spoke with a person in traffic the day prior who never said a word about a different pickup and my reservation in my account still indicated this location. I called this location to move my car transport back to it and made a plan for someone to drive me two hours round trip to get the truck in Picayune. When I called the 800 # to find the correct location in Picayune, I was told my truck was canceled. This agent was super nice letting me know she could reserve a truck at this location for me on Sunday with a 10 am pickup. The agents at this location were very accommodating to allow me to pickup the car transport on another day. All of the changes that had to be made to my scheduled moving help cost me an extra $200 which I think UHaul should cover as a credit back to me on my rental.

Debbie M. 
Rating:
5.0

Easy to do business with and a friendly staff

WARREN R. 
Rating:
5.0

Great service and much appreciation to Hayley Moore for outstanding customer service during my visit! Keep up the good work and setting the standardfor all to follow.

HERCULES M. 
Rating:
4.0

Customer did not leave a comment.

NISSEN D. 
Rating:
5.0

It was busy when I arrived, and the staff handled each party promptly and professionally.

William T. 
Rating:
4.0

I was called and told that they did not have a vehicle for me the day before I was to pick it up after having made the reservation 4 days prior. They said there were no vehicles at all in my area and they couldn't help me. I was not very happy as I had this rental for 3 days for work. I let them know I was extremely un happy that they let me know at the last minute and should have let me know when I made the reservation. Now I was going to be in a real jam! Miraculously about 2 hours later, I got an email saying they had a vehicle for me now. While I am thankful, this is not a good practice!

EMILY S. 
Rating:
5.0

Customer did not leave a comment.

APRIL G. 
Rating:
5.0

Customer did not leave a comment.

Paige R. 
Rating:
5.0

Customer did not leave a comment.

JOEY M. 
Rating:
5.0

At busier times on certain days, could use more than 1 person on the counter.

DANA C. 
Rating:
5.0

Customer did not leave a comment.

Wilmer E. 
Rating:
2.0

The space is too small

JOHNNESHA C. 
Rating:
4.0

Mention explain exact fuel charge on drop off

Remy M. 
Rating:
5.0

Customer did not leave a comment.

ramona s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICOLAS M. 
Rating:
3.0

Customer did not leave a comment.

Sayda N. 
Rating:
5.0

Very nice and helpful

MIRIAM M. 
Rating:
3.0

Customer did not leave a comment.

Camelia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

Jebessa A. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

Great service

Lawrence W. 
Rating:
5.0

Always clean, trucks and waiting area. Recently I've visited other U-Hauls and to my surprise they were filthy.

DANA C. 
Rating:
5.0

Customer did not leave a comment.

MEAGAN W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ariane L.  |  First Impressions 
Rating:
3.0

Yard man aggressive in shouting out orders!

Jimmy M.  |  First Impressions 
Rating:
1.0

I had my movers show up with a truck to unload and put in storage and the unit I rented had a lock on it. They double rented and I had to find somewhere else to go because nothing else was available.

roxann s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Susanne R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elijah Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALLEN B.  |  First Impressions 
Rating:
5.0

They are so friendly!

Ernestine B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Caren C.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top