U-Haul Moving & Storage at Capitol Dr

5805 comentarios

505 E Capitol Dr   Milwaukee, WI 53212
(Holton and Capitol Dr East of Walmart Supercenter)

(414) 963-8716

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(414) 963-8716

505 E Capitol Dr
Milwaukee, WI 53212

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Wonderful service!

IAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL K. 
Clasificación:
4.0

Only confusion was we were told where to back in and that someone would meet us. They didn't. But once we walked into the office they jumped right to it and helped us get unhooked.

RAYMOND C. 
Clasificación:
5.0

First of all I had the good fortune of meeting with the c-s man in the morning (I can't recall his name .I pickuped the truck @ 8:00am he showed me all of the features he went for my hand trucks and told me that I have it overnight, call if needed longer. When I turned in the truck on Sunday again I can't recall the c-s rep's name I just kept calling him D .I think his name was Devon?? Both young men knew how to give great customer service. Don't worry I will only use this location.

DONALD H. 
Clasificación:
4.0

You honestly need to do something about the 24/7 contactless approval I waited 45mins to get a car when I just could've went to the counter and been on my way...but to curve this pandemic I opted to do everything online which failed me and I was late to my appointment

Charles M. 
Clasificación:
5.0

Be open later.

MICHAEL H. 
Clasificación:
5.0

thanks for bein understanding

RASIA G. 
Clasificación:
3.0

I reserved a truck and as I checked out it gave me one price but when I picked up the truck I was charged more I put gas on the truck and was charged again ( money was taken off my card). Not happy at all

Arthanel C. 
Clasificación:
1.0

The service was horrible. They didn't have what was reserved for me. The truck was sliding all over the place. I was overcharged and continuously charged for expenses I was compt for. I'll never use I haul, again

Lamont M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Colin L. 
Clasificación:
3.0

El cliente no dejó un comentario.

DeMarey D. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILL H. 
Clasificación:
4.0

El cliente no dejó un comentario.

jonathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
4.0

I thought the tires on the trailer were well past the safe tread wear mark. I know tires and they were too worn.

MARIO M. 
Clasificación:
2.0

Don't let people book a trailer that will destroy their car's engine and update the website

HAYLEY J. 
Clasificación:
4.0

Friendly service. Easy check in (pick up) and check out (return) process.

Lindsey W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Livy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARWIN Z. 
Clasificación:
5.0

These people go above and beyond -- so helpful and knowledgable.

SAMARA F. 
Clasificación:
1.0

The vehicle was not on full when I rented it. I did not go more than 20 miles and ended up putting $15 worth of gas back in the vehicle so it would be n full as required. Management did not want to offer me a difference. I will never go back to this establishment again and I will tell all of my friends never to use this establishment again

Laron T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marjai P. 
Clasificación:
5.0

El cliente no dejó un comentario.

jay J. 
Clasificación:
5.0

Friendly staff and easy checkout!

Anthony S. 
Clasificación:
5.0

This was my first time using a storage facility and it was a great experience. Will go back again if needed!

Sam C.  |  Overall Experience 
Clasificación:
5.0

your agent for u haul was very good baki alwaissi at the capital location thanks for the service i have been using u haul for awhile this location i like the best

alan S. 
Clasificación:
5.0

The employees at the Capital Dr location were very helpful and speedy getting our rental ready for us. HOWEVER our original reservation (Glendale pickup location) was awful! We had driven 80 miles to make a furniture pickup only to find the truckle had reserved via U-Haul's 800 number was not there as promised. There was no one on site and no posted information. We had to make multiple calls to Haul to get help to get a truck. Very frustrating and time consuming making us late for our furniture pickup.

HARRY W. 
Clasificación:
3.0

All good

Pat T. 
Clasificación:
1.0

I did a reservation on Wednesday on 2020 W State St, Milwaukee, WI 53233. And I confirm on Friday my truck for Saturday. On Saturday I got a call from someone in the store telling my to make an appointment to an another store and it was ok. But they increased my by $90 dollars my Cost, I'm ok if they increase 10 or 15 dollars. But $90 dollars was a catfish I'm very disappointed with the service and I have the I got and have the documents showing this. No manager wanted to talk with me at the store.

WILLY S. 
Clasificación:
5.0

Great customer service every time I come to this location.

Marva J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
2.0

I went in and they told me they do not do multi-state rentals, but when I made an online reservation I had to go here to pick up a hitch for going across multiple states....

Cody P. 
Clasificación:
4.0

The light in truck did not work

DEONDRA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie H. 
Clasificación:
5.0

Very smooth process. Thank you!

Audyn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janaya E. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP B. 
Clasificación:
4.0

Not a great location, but moved quickly late on a Sunday afternoon.

Michael O. 
Clasificación:
4.0

It's makes all the difference when the staff is customer forward. Excellent work folks. Now y'all have me considering storage from you too.

Stephen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Romello S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
4.0

Make sure u give the correct change

Vaughn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrienne S. 
Clasificación:
1.0

I made a reservation for a vehicle a week and a half in advanced. I called the day before my reservation to confirm my order, the employee confirmed that my truck would be available. When I arrived at the location my truck was not available. The employee behind the desk was helpful but it was a frustrating experience.

Ha Young S. 
Clasificación:
3.0

Only 1 clerk was working and I had to wait over an hour for service. More than one clerk should have been on duty to assist with the long line of customers.

Bobby G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laura K. 
Clasificación:
2.0

The attendant the checked me in snatched my debit card out of my hand I Felt very offended.

Frank J. 
Clasificación:
5.0

Checking out after hours could be made a little easier to checkout.

KELLY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

alexis w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CURTIS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebecca C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Auntray S. 
Clasificación:
5.0

Keep up the good work well organize. Thank you

jacki j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gregory H. 
Clasificación:
5.0

Karl was very helpful

Demetrius M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily T. 
Clasificación:
4.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

No problems in the store. 5 minute line wait for service. Although I was 1hr late for pickup I'm disappointed the mobile svc app canceled my reservation so quickly. Not sure if mobile pick up works, we'll see next week.

Stephen D. 
Clasificación:
3.0

Was given a van, by an employee, under the pretenses that it'd been reserved and checked out properly only to be informed that I could potentially end up being arrested due to the truck actually not being checked out or reserved properly. A huge inconvenience and embarrassment.

LULLOWEN S. 
Clasificación:
4.0

The fact that your online pick-up service does not work is extremely frustrating. The uhaul website should not lead a customer to believe that they will be able to show up and get their rented truck quickly via the website. This frustration will possibly prevent me from using uhaul again.

Scott J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Terese I. 
Clasificación:
5.0

Baki was very helpful and respectful the whole time! Had a very chippy cheery attitude and made my first uhaul rental very easy and enjoyable! Give that man a raise!

Mitchell S. 
Clasificación:
2.0

The equipment (cargo van) exceeded my expectations. Unfortunately, the same cannot be said for the level of customer service I received at the location I picked up and dropped off the rental. The expertise level of staff was subpar and the the wait time exceptionally long because of the former. A higher level of general education and knowledge of the computer system being used by U-Hail would have gone a long way to changing the very low opinion I have of the service level I (and other customers) experienced at this location.

Andre W. 
Clasificación:
1.0

I was over charged even tho I called because I was ten minutes late. I will be filing a complaint with the better business bureau.

Harold S. 
Clasificación:
5.0

Terrance and his crew were amazing

ANTHONY P. 
Clasificación:
3.0

Long wait times... short staffed

ollie T. 
Clasificación:
2.0

Make sure the gas is in its proper place and the milage as well!!!!!!

TERRANCE B. 
Clasificación:
5.0

Everything was GREAT!

ANNIE J. 
Clasificación:
5.0

I read many reviews, good and bad about this location so I got there earlier than my pick up time. All went smooth and I was in the rental in a very short time. It was the first time I rented and drove the smallest of the trucks, but it was clean and smelled good. Thanks to the staff for being efficient.

Billie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugenice K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

The front suspension on my rental needs to be checked. The front wheels had bad wobble and steering wheel shakes while driving straight down the road. Thanks

will H. 
Clasificación:
2.0

The trailer was strongly smelling of indian spices as it had about a pound of a garlic cornmeal type spice piled in a large pile in the front...luckily there was also a large number of indian incense sticks also in the unit that I was able to employ once I spent 1/2 hour sweeping the spices out....it didnt get the smell out completely unfortunately...it was a gross smell of garlic

Michael O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
4.0

I observed the workers cleaning when I made the reservation and when I returned the truck they were cleaning and attentive to customers.

KENYA W. 
Clasificación:
3.0

There was an issue with the storage space I originally reserved not being available when I got there to store my things. It was not a pleasant experience, but it got resolved in a satisfactory way.

ryan l.  |  Overall Experience 
Clasificación:
1.0

I was charged for someone else's rental which put my account in the negative for 4 days with repeated overdraft charges that the U haul ownership expected me to pay!

JAMES C. 
Clasificación:
5.0

Staff provided great customer service. They were professional and willing to do anything to help accommodate you.

TRAVON J. 
Clasificación:
3.0

Customer comes first. If you don't know how to enter act with one go learn to understand and inact wiith one there's a difference between short and long time cusmers.

evelyn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vivian W. 
Clasificación:
3.0

Our issue is that the location got changed to a spot in Milwaukee the day before our pickup, when this order was placed a MONTH before. Any truck should have come from the location we selected or some where much closer!!

Craig B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mohamed M. 
Clasificación:
4.0

Apart from water in the (inside) passenger side door handle, the truck and equipment were perfect for my move. Loading and unloading was a cinch, and everything traveled safely. Location was neat, tidy, clean, and social distant.

CARAVAUGHN F. 
Clasificación:
5.0

Very easy Self-rental process through Uhaul website. Instructions were easy to follow for pick and return of vehicle.

Jocelyn E. 
Clasificación:
5.0

The owner Baki was wonderful and very helpful he needs a raise

Demetrius M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
4.0

I declined the $11.00 insurance coverage on-line and again at the counter when I came in to pick up the trailer. I just reviewed my bill that came on-line and I see a charge for $11.00. This type of added or incorrect charge has happened 3 previous times. Please reverse this charge. Gracias.

Ross P. 
Clasificación:
5.0

I would recommend, if possible, to hire a few more staff. If you are unable to hire staff then move a few people around at peak tubes. For example, the r d if a mo to snd tvr beginning of another. These times are usually when more people tend to move or need extra storage because one is relocating. The day I came to pick up my truck the line was too long. Staff at I-Haul on Capital are attentive to the customers. The business is clean and the stock of-merchandise is plentiful. I will definitely use the facility again. Gracias.

Ruth R. 
Clasificación:
5.0

Quick and easy, very affordable. Thanks

TIMOTHY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy G. 
Clasificación:
1.0

over rated

laura G. 
Clasificación:
3.0

I used the online account to check in and out, thinking it would save time. I still had to wait a long time inside to get the keys - a couple was going through contracts for a rental space inside and a line formed behind them. The only person working the desk could have asked "who is picking up keys?"

Beth W. 
Clasificación:
2.0

Took a long time to get service, but that was understandable because it was busy. However, there were no wires to connect the trailer to the truck and I had to purchase my own from a nearby auto parts store. I felt it was extremely unprofessional to not have the parts needed to actually legally be on the road with a trailer. Ok overall customer service but disappointed with lack of supplies necessary to run the business.

Davis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

will H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Armin H. 
Clasificación:
5.0

Everything was Excellent Thanks. Except unable to log into my account through email or phone number

John F. 
Clasificación:
2.0

The vehicle I rented was not cleaned at all the exterior of the vehicle was dirty with dead bugs all over the front. The inside had dog hair all over the seats. Which is very unacceptable due to the pandemic we are in now.

Malcolm L. 
Clasificación:
5.0

Every time I use u-haul. The service is extremely courteous l. Always a good experience.

Ferriez J. 
Clasificación:
4.0

Very knowledgeable employee

Darryl H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Dan N. 
Clasificación:
2.0

The customer service was horrible

SANTANA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shanda W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F.  |  Overall Experience 
Clasificación:
4.0

Do i have to open the door repeatedly to take things in the dock door was locked..

Paul F.  |  First Impressions 
Clasificación:
5.0

General Manager was helpful and a pleasure to work with.

armando g.  |  First Impressions 
Clasificación:
5.0

Great experience. Staff was excellent.

rachel l.  |  First Impressions 
Clasificación:
1.0

The man who helped me started by giving me the furthest storage unit that was upstairs until I asked for a closer 1. When we got to the unit the hinge was broke and there was trash everywhere inside.

brian s.  |  First Impressions 
Clasificación:
5.0

Clean place helpful people

Pedro R.  |  First Impressions 
Clasificación:
5.0

Great job!!

Geoff C.  |  Overall Experience 
Clasificación:
3.0

I had a problem accessing my unit, as it has been locked due to late pmt fee, after i paid everything they lost the key for their lock, very unprofessional qnd money and time wasting process

saad a.  |  Overall Experience 
Clasificación:
5.0

U-Haul has always been good to me. When I came at 6 to pick up my, the guy who did my transactions was very helpful and friendly. He stayed on track even though they had a rude customer.

Shinitta S.  |  First Impressions 
Clasificación:
5.0

Very nice

lother b.  |  Overall Experience 
Clasificación:
5.0

Bueno

stacy P.  |  Overall Experience 
Clasificación:
2.0

Very help

Daniel M.  |  First Impressions 
Clasificación:
5.0

All of the staff were incredibly nice and helpful! Great customer service. The facility itself was very clean and secure.

emily l.  |  Overall Experience 
Clasificación:
5.0

Baki (the owner) is amazing. He was incredibly helpful! Best experience ever.

chinyere s.  |  Overall Experience 
Clasificación:
3.0

I talked w/ 3 u-haul employees who were not helpful prior to talking with a 4th employee who was incredibly helpful and professional. She let me know about the free storage unit & the others didn't.

Mary S.  |  First Impressions 
Clasificación:
4.0

Everything went smoothly, as planned, courteous customer service and truck and storage place as expected! Second time using this location on Capitol and second time pleased.

Jacqueline K.  |  First Impressions 
Clasificación:
5.0

Amazing staff

emily l.  |  First Impressions 
Clasificación:
4.0

Overall pretty good service. But didn't get the free month I was promised.

Patrick T.  |  Overall Experience 
Clasificación:
3.0

Hey you call me about a storage that I have there but I didn’t rent any storage like 16 days ago a rent a truck but that is it and you charge 25 for cleaning and I never pay that before

Mario S.  |  Overall Experience 
Clasificación:
5.0

Great experience

Maura Q.  |  Overall Experience 
Clasificación:
4.0

You charged me for cleaning 25 dollars and that never happened before and it was not dirty

Mario S.  |  First Impressions 
Clasificación:
5.0

great

John G.  |  Overall Experience 
Clasificación:
4.0

I think customer service is great. Trucks are soooo olddddddd I went to Chicago and it barely had speed Cars was going on the side of me. Update the trucks. And no moving things in the inside.

JESSICA C.  |  First Impressions 
Clasificación:
5.0

Friendly and personable, but more importantly,fast and efficient.

James m.  |  First Impressions 
Clasificación:
4.0

The facility was convenient, clean and safe.

Todd D.  |  Overall Experience 
Clasificación:
4.0

Under staffed -/ long wait to return truck This happened two days in a row Couldn’t bring myself to rent the storage unit Pre booked a 10by 10 that smelled musty and didn’t look clean — cancelled

Debbie K.  |  Overall Experience 
Clasificación:
5.0

Every staff member was very friendly and engaging. The general manager knew exactly which size unit we needed and helped us pick the right unit for our needs. Easy access and secure.

James M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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