U-Haul Moving & Storage at Canton Rd

Rating:

5.0

The equipment worked perfectly. The associate was great to work with and very knowledgeable about the equipment and hooking it up. To my truck.

Rating:

2.0

The manager had an attitude. I would ask basic questions and it seemed as though she wanted to argue. She even lied about company policy stating a credit card is required to rent a vehicle. I had intended to use my debit, and was prepared for the $100 hold on my account. Instead she pretty much forced me to use my credit card. Quite frankly I've been using this location Regularly, for over 5 years and never had a bad experience. I've never been spoken to that way, and the fact that it was the new manager is sad. Neither I, or my family will be going back to that location if we have a choice. 2 stars because the equipment was good.

Rating:

5.0

Nina was awesome. She saved the day. I was supposed to pick up a truck at a different location on Shallowford Rd and there was no one there to assist in spite of the fact that I went to location 2 x prior to pick up to make sure rental was in order. Nina was absolutely wonderful, patient and had a great sense of humor. Very professional and efficient

Rating:

5.0

The oil change light came on, the tire pressure gauge was not working, and it was not full of gas even though it was noted as for when taken.

Rating:

4.0

Great employees, but you had a single person working all Saturday morning with a line out the door. She was incredibly helpful, managed the crowd, and wooed hard, but it took me over 45 minutes to get a truck because your online check out wasn't working for me. That woman deserves a big raise and you should adequately staff the location to serve customers on weekends.

Rating:

5.0

Great service, very friendly staff not complaining at all

Rating:

5.0

very good experiance

Rating:

5.0

The two ladies who helped me were fantastic. In a great mood given it was NYE. I would definitely recommend this location

Rating:

4.0

The rental went well as usual but U-Haul charged me twice for the rental. Other than that it was an expected experience.

Rating:

5.0

Nothing!

Rating:

5.0

We loved the customer service! Dale was extremely helpful. 👍

Rating:

5.0

You all did great. Had a bit of an issue with door opening on the truck but it was Mother Nature related not employee related. Thank you Dale for doing a fantastic job :@)

Rating:

5.0

More accurate damage identification. Several thousand $ damage on front end of truck not identifiied by stitckers or apparent in photo

Rating:

5.0

Your phone operator who set me up was excellent as well your location contact, Dale. Professional and complete.

Rating:

5.0

Great service and very knowledgeable.

Rating:

5.0

The manager Dale and all associates were very helpful and nice. I'll definitely use this location again!

Rating:

1.0

Not enough staff. I made appointment and filled out pre-registration online. I had to wait in line (only 4 people) for 30 minutes to find out that over 1/2 of the pre-registration information did not go through and I had to provide it again. Then I was informed that mileage over 89 miles would be charged at $.40 per mile. I was not told this when I reserved by truck. I pulled out my phone and showed that from the U-haul location to my home address was 98 miles with no allowance for me to detour to pick up my furniture (10 miles) or take the truck back to U-haul drop off (another 10 miles). When I showed the shortest route from pick-up to my home was 98 miles on Google Maps, the attendant said he has to go by the U-haul computer, not google maps. So, I had to pay an additional $9,88 for extra miles which I can afford but I feel I was misled. I will never rent another Uhaul again because I can not trust what your representatives tell me.

Rating:

5.0

Staff always very friendly. Clean bathroom onsite for storage renters which comes in handy when moving. Facility kept very clean.

Rating:

2.0

We have used Uhaul many times over the last few years helping our kids move. This location needs help. We waited in line for 45 min. just to get our truck. We completed the online pre check-in, thinking that would have sped up the process. That is a huge delay when you are trying to complete a move in a day. The equipment was fine and the staff was nice, just extremely slow.

Rating:

4.0

The Employee That handled My rental was very helpful. I was Quick in and quick out.

Rating:

4.0

Dale works hard (and everytime I be been there he works alone...double hard) to do a good job every rental. Thank God for hard working Americans like Dale. And thanks uhaul for always being there with the best equipment for the job. I've spent many thousands of dollars on rentals from 4x8 open trailers top the big 26ft truck. Almost always fully satisfied. Thanks always Christian O'Brien

Rating:

5.0

Great service, availability and options.

Rating:

5.0

good service.

Rating:

5.0

Dale and Michael did a wonderful job helping me and my grandma.

Rating:

5.0

Great service friendly and professional

Rating:

5.0

This is our go to rental location, close to home, courteous staff and always have what we need when we need it. This will continue to be our neighborhood rental place. Thanks for providing great service.

Rating:

5.0

No improvement needed. Friendly staff, equipment looks brand new.

Rating:

4.0

Work on the mobile pick up and drop off flows... I wasn't able to get pass the location requirement, even though my location service was enable for my browser. Then on drop off, I wasn't able to upload any pictures, this not being able to finish the flow.

Rating:

5.0

Very efficient and helpful

Rating:

5.0

Nothing keep up the good work

Rating:

5.0

Dale the manager is awesome. Professional, caring and polite. Rented 3 times this year. Quality folks and reliable equipment.

Rating:

5.0

Agents were great in taling care of my requests and trailer needs. Only issue with U haul is time required for a person to answer the phone. Holding for 15+ minutes each time is was very frustrating. Can't pre-check in before pick up cause on hold for too long so agent checked as nec upon arrival.

Rating:

5.0

If Michael helps me every time I will be a happy customer, he does an excellent job! Very professional.

Rating:

5.0

You guys were great!

Rating:

1.0

after only 3 days of having the truck some one from the location threaten to have the authority's come to my house because i had not contacted the location come to find out they were looking for the wrong person. i find it extremely unprofessional. and not comfortable feeling. after apologizing he then proceeded to ask when i was gonna return the truck i was renting. which shouldn't matter as long as they are charging my card daily and after only 3 days ...

Rating:

5.0

Great service as usual!

Rating:

5.0

Service was professional and courteous keep up the good work.

Rating:

5.0

Friendly staff and wonderful help.

Rating:

5.0

The same attendant was there to set me up and there when I returned. Very helpful and good experience. I use this location often. Thanks.

Rating:

4.0

The drop off process was smooth and the guy assisting with the service was great.

Rating:

5.0

All the staff I dealt with were extremely helpful. Thank you!

Rating:

5.0

It was a great experience-the staff were helpful and the truck was in good condition. Pick up was easy.

Rating:

3.0

Truck leaked in cargo area.

Rating:

5.0

Dale was amazing and made everything very easy and clear. He acknowledged each customer as they waited in the facility. He made sure you did not feel invisible. He has great customer Service skills and he is very patient. Thank you so much.

Rating:

1.0

Better customer service and do not chastise your customers because they did not pull up the truck were it should be when returning. The person in the morning never gave me any information. They never said anything about additional charge after I brought truck back due to the mileage. This was a really poor experience.

Rating:

5.0

Excellent experience, wouldn't change anything about it.

Rating:

3.0

the truck had do hair all over the seats, and it was obvious the staff did not try to hard to get all the dog hair removed. Also the cashier was not very helpful.

Rating:

5.0

Could not get the U-Haul app to work so I had to wait 30 minutes to be helped (had wanted to just do remote pick up). Dale was very nice and helpful, but I had a meeting I HAD to get to and waiting the 30 minutes made me late.

Rating:

5.0

Great customer service and always friendly.

Rating:

5.0

The facility was clean and the staff was courteous.

Rating:

5.0

Very well-kept facility, and staff was friendly and helpful.

Rating:

5.0

Great service at intake. The young black male on Canton Rd. 777030 went far and beyond to make this a stress-free experience. Thank you

Rating:

5.0

It was perfect. As expected.

Rating:

5.0

Everything was quick and efficient.

Rating:

5.0

Dale is honestly the hardest working man I’ve met. He’s so professional and made sure I felt comfortable during the most difficult move I’ve experienced.

Rating:

3.0

I was late one month with payment and there was such a rush to threaten to sell my stuff, I was appalled. I will never use U-Haul again, I have been a customer for many years.

Rating:

5.0

Every time I called and had a question your staff was always very helpful

Rating:

5.0

Beat experience this far Daniel was always professional and helpful.

Rating:

5.0

Corey was very helpful!!!

Rating:

5.0

Great service

Rating:

5.0

This facility has always done well with taking care of my moving needs and concerns. Even if I had to use another facility, I always reverted back to canton Rd.

Rating:

5.0

Always friendly and helpful !

Rating:

5.0

Very helpful.

Rating:

5.0

Staff was helpful, and the rates were good.

Rating:

5.0

Excellent service and very helpful

Rating:

5.0

Your storage facility is the best I've seen. Please continue with your staff. Everything and everyone was superb. Thanks.

Rating:

5.0

Monique was a wonderful respite in an otherwise stressful day. She patiently answered all my storage newbie questions with a smile and concise information. Thank you, Monique!

Rating:

3.0

It took forever to switch the original unit. But the check in was good.