Customer Reviews for U-Haul Moving & Storage at Candlestick

11,991 comentarios

1575 Bay Shore Bl   San Francisco, CA 94124
(Near Candle Stick Park Ext)

(415) 467-3830

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(415) 467-3830

1575 Bay Shore Bl
San Francisco, CA 94124
(Near Candle Stick Park Ext)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

I checked in online Friday afternoon and uploaded my driver's license. Late in the afternoon I received a text telling me to check in online because of Covid. Since I had already done that I didn't pay too close attention to the text. At the bottom of that text was a SF address. We went to Redwood City Saturday morning (where we rented the trailer) and learned that we had to go to SF to get the trailer. The trailer had not been cleaned, the lower tail lights didn't work, then halfway to Texas the wiring failed to where we didn't have running lights. We couldn't reach anyone for help and after going to your website and notifying you we never got a response. I drove with my flashers on the remainder of the trip. It would be great to be able to reach someone while on the road who could have helped us get another wiring connection. My other comment is your website has several “bad request” responses when I hit the links. I'm not writing to complain but you should know of our problems. The previous time I rented a truck from you 19 years ago the truck broke down and we had to wait for the following day to get a replacement truck. Since that experience we've rented from Budget and Penske but thought we'd try your company again by renting a trailer. I will say your front line personnel at Redwood City and SF we're polite, courteous and very helpful. They represented you well.

Jeffrey N. 
Clasificación:
3.0

very slow customer service. takes too long to get service every time we go to pick up truck

SHARON E. 
Clasificación:
4.0

El cliente no dejó un comentario.

nicholas t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

Please check for servicable trucks and or equipment before renting.

Chester W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALFRED O. 
Clasificación:
4.0

The customer service was fantastic everyone was absolutely as helpful as they could be. I would give 5 stars but there was a couple of things I thought could use improvement: I returned the vehicle early, clean and was still charged the price of renting 24 hours. It was over $550 dollars to use it from 11:30am to 6:00pm. The lady who assisted me was very polite, professional and told me I would still be charged the same when I inquired about early return. I was properly informed of the company policy but I don't think that is fair to the customer. I know I was charged extra for mileage as it is advertised but I feel like it was a very steep charge. The Truck I rented was great and I felt very safe driving it but it had only 1/4 tank of gas when I picked it up and the key provided did not work on the lock for the rear door so I was unable to lock the vehicle or leave it unattended. Luckily I was able to find help to get my stuff unloaded early to get the truck back. Otherwise, everything was great!

ASHLEY H. 
Clasificación:
2.0

Parking is limited and doesn't look safe if you park your vehicle outside.

ROBERT N. 
Clasificación:
1.0

Manager Debbie Zaldaña is a totally unbearable person who just wastes time. They put me the miles and gasoline that did not correspond fixed by karen morales. The truth is a waste of time

GERARDO C. 
Clasificación:
3.0

It took a long time to find my truck. It was pretty disorganized.

Jason F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherri Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW S. 
Clasificación:
1.0

First time renting uhaul not a good customer service . Instruction is not clear I guessed it's to much to give a detailed instruction

FILMAR R. 
Clasificación:
2.0

self Service drop of instructions can be clearer an some signage would help. If you're going to do self service, try visiting Hertz or Avis to get a clue.

Steven M. 
Clasificación:
1.0

Dropped off the vehicle within 3 hours of pick up (same day). Upon arrival I was getting ready to use mobile drop off procedures when employee told me there is no need. So I took a picture of mileage and fuel level. My rental was a one day rental which I only needed for a few hours. The next day I noticed another charge for an additional day of rental plus other fees which totaled $57.00.

Raymond W. 
Clasificación:
2.0

I was given a storage unit that had half the size of the other units but charged the same amount. My unit had a huge pole cutting through the middle of it which decreased the amount of available space for my belongings. Feels really unacceptable and really wish I was given some sort of discount.

Jonah B.  |  Overall Experience 
Clasificación:
4.0

I went in to rent my trailer at 1:00 pm which definitely helped due to the few customers at that time, but it was fast and easy to pick up the trailer. Best service I have ever had at an Uhaul. Trailer was in good shape and the tires looked very new.

GARY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALIM Q. 
Clasificación:
5.0

Great experience and cheaper than the other competitors. We'll do it again next time we move.

KAEEANEMARNIK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan Carlos C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TSENGHUI C. 
Clasificación:
3.0

Truck was dirty inside. Couldn't see out the front windshield very good. Dirt & bugs. Back cargo area also not clean. Dirt not dust, candy wrappers & misc other garbage. Also would have been nice to have picked up the truck with a full tank of gas & not have to start hunting a gas station immediately.

denise H. 
Clasificación:
4.0

All customer assistants were wearing masks except the one who helped me, Amiyah Jordan.

STEPHEN P. 
Clasificación:
4.0

Employees are super friendly and helpful. I would definitely come back to this location. I got trailer with broken tailgate lock. Overall trailer condition was far from ideal. Perhaps I got a "lucky"

Oleg T. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCIA D.  |  First Impressions 
Clasificación:
3.0

It was difficult to get the vehicle after my paperwork was done

Gary B. 
Clasificación:
5.0

I've been to this location many times through the years and everyone is always extremely nice, efficient and helpful.

JANET M. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHINYA Y. 
Clasificación:
5.0

Overall, good service. One bookshelf arrived broken.

Timothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

USBALDO G. 
Clasificación:
4.0

The gas hose was slashed when we left the location, and we understand that this is an ongoing issue where people try to steal gas from Uhaul but adding an additional check of the equipment when checking out the trucks I Would be beneficial with an actual uhaul employee

NICHOLAS U. 
Clasificación:
1.0

When I picked up the truck, there was a pallet in the back and I thought it was provided by u-haul for convenience. However, when I returned the truck, one of the employees told me that either I took it or I will be charged for $50. This does not make sense at all!

Miao Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

jasmin R. 
Clasificación:
3.0

UHaul protocols are probably in effect and followed at this location but you wouldn't know it. The customer is not a priority. I showed up for drop off at 4:50 pm and found a large UHaul rental truck pulled into the driveway. I waited and at 5:05 an employee came out and told me they closed at 5. As I backed up and left I noticed that all the workers were leaving which meant they were definitely ready to go by 5. UHaul does an excellent job with rentals etc. I will always use UHaul.

Eugene H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
5.0

Easy to use and friendly people.

MARIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRI Y. 
Clasificación:
5.0

Everyone was so helpful I give five stars to both managers I had the pleasure of meeting both women and both went above and beyond to make my dreadful days of moving things into storage go smoothly and that was very appreciated

Erik F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

SALVADOR P. 
Clasificación:
5.0

Again a great experience with employees making me feel like a fender bender was common and not to worry about since I was insured. The recipient of the accident came to uhaul with me and was put at ease immediately. Gracias.

LAWRENCE M. 
Clasificación:
5.0

Karen was the lady at the counter that helped me. She was very pleasant and helpful and I am pleased to be renting this from U-Haul location. She also helper answered my question about the pricing for additional miles and told me about the gas meter.

WERNCHEEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose O.  |  Overall Experience 
Clasificación:
5.0

Good service

wen G. 
Clasificación:
5.0

The U-Haul associates U-Haul Moving & Storage at Candlestick were very professional, friendly and helpful. Thank You

WILLIS B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Victor D. 
Clasificación:
1.0

Customer service is very unprofessional

VIVIAN C. 
Clasificación:
2.0

You guys charge me a lot, first was 40$ at the end of the day I got 107.49 bill

SAULO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica L.  |  Overall Experience 
Clasificación:
5.0

Customer service was Great Counter Communication Excellent All Employees Work Well Together. GALee

GEIR L. 
Clasificación:
5.0

El cliente no dejó un comentario.

XUEBING Z. 
Clasificación:
5.0

Service was excellent - polite and friendly staff.

Philip M. 
Clasificación:
4.0

Trailer coupler pin lock/latch was bent, trailer bounced off the ball on the freeway because it wasn't really locked on, thankfully hung on the chains

PAUL T. 
Clasificación:
3.0

Just the customer service

SHAUNA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad U.  |  Overall Experience 
Clasificación:
5.0

The woman who helped us was very pleasant and helpful.

MATTHEW M. 
Clasificación:
4.0

the vehicle was old, and tired. and the windows were not cleaned.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHAN F. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY B. 
Clasificación:
5.0

The girl who rented me the van was extremely helpful. And nice, and patient with me regarding my technical difficulties.

STEPHEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHUONG T. 
Clasificación:
5.0

You already do a great job, I don't think there is anything to improve. ¡Gracias!

RUTH J. 
Clasificación:
5.0

So far so good

LOAN N. 
Clasificación:
4.0

On check in I was asked for a second telephone number and I asked why. The woman said it was required, oh really where does it say that? Her answer was lame. The yard guy who helped me in attaching the trailer explained everything he was doing. He pulled the trailer about 25 yards over to my vehicle since the yard was crowded. Pretty good service and got me out quickly in the morning. When I returned, a different yard guy wanted me to back the trailer into the yard. It was obvious he was to lazy to take it and push it back like the morning guy had done. He told me take it back where I picked it up. He didn't realize I picked up where I was parked and told him I wasn't good at backing up a trailer. When he released the trailer he let it go and it crashed into another parked trailer. He just watched it go slowly rolling back, talk about not giving a crap he was great example. I was a little concerned since I did not want to be blamed for any damage but I took a quick look and none had occurred. Overall a good place to rent but the staff needs some training.

NICHOLAS W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRAVIS L. 
Clasificación:
5.0

Drop off and go. Thank you

Thomas F. 
Clasificación:
5.0

U-Haul apps is not friendly use especially the scan checkout not working and confusing I wish you have better easy way to drop off and check out.

DENNIS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUTH J.  |  First Impressions 
Clasificación:
5.0

U-Haul is the best so easy to rent whatever you want trailers , truck, vans no problem so easy .

YASSER M. 
Clasificación:
1.0

This u-haul location Extremely Poor customer service And Unprofessional! Returned a trailer on 9/23/2021 That I was told by the manager I was Responsible for Mount that was Picked out by Jonathan dubon their counter person and Told not once but Twice! it was the Correct. Gave the Ball and Mount to the Trailer technician and he Installed on my 2016 Chevrolet 1500 had to Pull Over at Interstate 10 and Bob Hope Dr. Drove to the Chevron Station the Ball Came loose from Vibrations Trailer technician NEVER INSTALLED COTTER Pin! Was able to get to u-haul at 68075 Ramon rd Cathedral city cal 92234 . Return Trailer on 9/23/21 When I went to Explain what had happened and Told Repeatedly from the female counter person that I Bought Mount/Ball They Sold Me and Told me That it was the Right One Twice! Also their trailer technician I'll bet was Never been Trained properly But I was told this was my Responsibility! I'm sure their will Be no Fallow through! No I Guarantee u haul corporation won't or give Feedback on how this matter was Handled! Check Yelp sometime or Better go pay a visit!

Gregory S.  |  Overall Experience 
Clasificación:
5.0

Tell people not to use phone checkin. It sucks.

Clay R. 
Clasificación:
5.0

Customer service was exemplary! Pleasant, efficient and cheerful.

KAREN T. 
Clasificación:
5.0

Great customer service, I wouldn't change anything. Friendly people.

RUTH J. 
Clasificación:
2.0

The outside is being taken over by homeless people. While we were waiting for our trailer to get hooked up another couple was trying to pull out with a small moving truck and trailer in tow, the staff sat and watched and never offered to help guide customer out they almost hit a small cement divider until my husband jumped in to offer some guidance. Not really very considerate of the staff in my opinion. Other than that they had the trailer I wanted and thank goodness my husband is familiar in using a trailer because I would not have much confidence in the guidance of the staff to rely on.

IRINA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward B.  |  Overall Experience 
Clasificación:
5.0

This was an exceptionallywonderful experience. Everyone was so kind and helpful and cared about doing good work. Lydia was a terrific ray of sunshine and efficiënt help while I checked out: I was worried about a 4p return time and so she offered a 645p as the last return time available. That time allowed us not to stress while moving during the day. AND Andrew helped attach the trailer to the car worked quickly, while maintaining an eye for detail. (The blockers we're working on the trailer he sprung into action to get another cable and was ready to get a new lightbulb if needed). When he inspected the inside he noticed it was a bit dusty and offered to mop it out. He also provided a couple tips of how to back up eith the trailer and what to watch out for. This experience reminded me that an experience with a brand really comes down to the people on the front lines, and Lydia and Andrew were so terrific, I won't hesitate to come back and I've already told 4 different friends about my experience.

SUZANNE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
1.0

1st of all, the Uhaul rep that took my order, Debbie Zaldana, was very rude and insulting. She didn't explain what the text was for and she didn't give me clear direction as far as where to find the rental. It wasted 30 mins trying to find the rental vehicle. After coming back to the order desk, she thought it was funny that I couldn't find the truck. Is it possible you can hire people that are customer service trainable? She really cast your company in a bad light as far as I'm concerned. You need better personnel than her.

CHARLES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

derrick c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC R. 
Clasificación:
1.0

I ordered in advance to pick up from Redwood City location. When I arrived to collect I was told I needed to go to Bayview, half an hour away. When I said I needed to drop off at Redwood I was told that it would cost $100 more, plus an extra $20/day and that my 8 day rental could only last one day. You provide a useful service but just infuriating to deal with and wasting literally hours of my time

RICHARD C. 
Clasificación:
1.0

El cliente no dejó un comentario.

MIKALA L. 
Clasificación:
5.0

This location has always taken care of my needs in an efficient and professional manner. Staff is very helpful and knowledgeable. Highly recommend!

RICHARD B. 
Clasificación:
1.0

I was charged extra for gas when in fact I returned the truck with a little more gas compared to when I drove it out the lot. I pumped gas right before I returned the truck (gas station was only about 3 blocks away) and made sure it had enough gas. The staff on the other hand were very nice and friendly, not sure why I was being charged extra for gas.

DENIRO M. 
Clasificación:
1.0

I showed up to collect my pickup truck. I was given the key to a truck completely boxed in by others, I then had to run around to find a staff member to get the keys for the other trucks so that I could pull out. Once I was able to get in the truck I was assigned, the gas tank was completely empty. I then had to go back and find another staff member to assign me yet another truck. I was finally assigned a truck that was accessible and had gas (nearly an hour later). However when doing the vehicle inspection the gas level in the car was lower than what was on the report. I took a picture of the fuel level at the start of my rental to prove that I did not use that much gas. At the end of my rental, I showed this to staff who assured me I would not be charged for fuel. I later get my receipt and I'm charged an additional $63 for fuel I did not use. I called and emailed the location to resolve this and got no response. Rough experience for me because of how seemingly unprepared staff was for my arrival though I booked ahead of time and arrived on time. And poor communication/issue resolution when errors were identified.

Emma R. 
Clasificación:
4.0

The staff and the mechanic were all professional and competent. I suggest that you ask/point out to the customer, if they/he/she are dropping off their vehicle, some of the local, convenient buses. For instance, I caught a bus on Paul St., only a block away from the U-Haul location... You should point this out...

Kelly D. 
Clasificación:
4.0

the worker connecting the trailer to my car was not very informed about the adapter needed to have the tail lights work on the trailer. his manager was there as well and just texted on his phone and didn't address my concerns. i bought the proper adapter and they didn't know how to connect it. i got involved and was able to get it to work.

BRIAN P. 
Clasificación:
3.0

Communication from the employees was not great. I had to wait one hour because the truck was "misplaced". However, I noticed it was parked in the front.

Jenelleshelvy B. 
Clasificación:
4.0

service fast and nice

EDWARD K. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHIEHTE L. 
Clasificación:
1.0

Very rude manager and front desk woman. I reserved a trailer for 7 hours, but when I got there, they told me I needed to bring it back in 4. They did not apologize or even sound understanding of the situation.

RYAN B. 
Clasificación:
3.0

The app was a horrible experience, including everything to do with the flow from ordering to picking up a truck. Don't even get me started on trying to return the truck using the app.

Eric C. 
Clasificación:
3.0

Have fuel in your truck. Avoid people going to the gas station right after they pick up trucks. Give customers accurate level of fuel and making sure someone drive the truck out and supervise the truck to avoid later confusion.

CHRISTIANA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA M.  |  Overall Experience 
Clasificación:
3.0

The first truck that they contracted me for had damages on the body of the van and numbers written on the front windshield as though the car needed repair. I reported this issue to customer service and they switched me to a different vehicle which turned out fine

ANTOINETTE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND H. 
Clasificación:
5.0

Have a faster way of checking out, but besides that, everything was perfect during my visit.

JUAN C. 
Clasificación:
1.0

This is the 3rd time you people have charged me for extra gas and you only do it when I drop the truck off and do not go inside for the check in. Great scam if you can get away with it. But I want my $15 dollars back. I drove 29 miles and I put in 4 gallons right down the block from your business. So I know it did not need any gas . Stop screwing your repeat customers

CARLOS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen H.  |  First Impressions 
Clasificación:
5.0

Excellent service … quick and easy!

GENARO R. 
Clasificación:
4.0

Check in clerks very helpful Return clerk efficient and a nice guy

PETER N. 
Clasificación:
5.0

El cliente no dejó un comentario.

macina T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F. 
Clasificación:
2.0

Customer service representatives are more focused on socializing with each other than providing sufficient services. I will do my best to go to any other u-haul location before this one in the future.

MICHAEL C. 
Clasificación:
5.0

The gal who checked us out was helpful and enthusiastic. I called in with a question and they were helpful. No surprises on the cost.

JEFFREY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANA F. 
Clasificación:
1.0

They don't care about the customers. Debra is very rude. She's is not truthful and she stole or put a lien and sold my stuff w/out alerted me. They were still collecting my monies. She lied about everything as well as staff they need to fire everyone and hire trustworthy and honest people. I put this on Facebook and Yelp for ratings

VERONICA G.  |  Overall Experience 
Clasificación:
5.0

Thank you all for the quick drop off procedure.

PATRICK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonnie G.  |  First Impressions 
Clasificación:
5.0

The whole process was easy.

Gerardo V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ravanell Y.  |  First Impressions 
Clasificación:
5.0

I've had a great experience with U-Haul and gladly return if I'm in need of a storage space once more. Furthermore, I would highly recommend U-Haul to my friends. Thank you for everything

April B.  |  Overall Experience 
Clasificación:
5.0

Todo el personal exelente

Julia L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ELIAKIM S.  |  Overall Experience 
Clasificación:
5.0

Nice I love work whith you gays I will definitely recommend it

BOUBACAR S.  |  Overall Experience 
Clasificación:
5.0

After packing for months, having Covid affect my family, and only having my son able to help me move, finally going to your facility and experiencing awesome help, courtesy, patience From your worker Wendy I felt like such a burden lifted off my shoulders. She made it so easy to check in and get my storage area. She gave us a tour and was very pleasant always had a smile on her face and showed us all we needed to know with the cards in the elevator etc. I couldn't be more pleased. Being 64 years old and moving to another state was a lot on my shoulders. But your U-Haul facility and your worker Wendy made it a much more pleasant experience. Facility was clean, very accessible and with your workers let's just say I will recommend you to everyone. Thank you very much.

Dawnelise A.  |  First Impressions 
Clasificación:
5.0

The staff is very helpful it didn't take long at all to get our truck and storage unit .

Elizabeth B.  |  First Impressions 
Clasificación:
5.0

My experience with renting a truck and auto trailer then reserving the storage unit was excellent. Customer service to the employees in the offices at West Sacramento the lady an elija ( think that his name) were excellent very helpful. To the 2 young ladies at the Bayshore location in San Francisco. All were very helpful, pleasant , patient, excellent service. And I thank you as moving can be very difficult an stressful. It was great to be greeted with such integrity and knowledge of there job. Thank u so much.

Dawn A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maryjo P.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful and personable despite the overload of customers.

John R.  |  Online Move In 
Clasificación:
1.0

Me siento muy mal por lo que me paso yo reserve 7/19/2021 y El dia de 7/29/2021 llege y me reservation no estaba y nada me pudo desir que Avia pasado no estaba la supervisor disposable y solo dijo Dale otro lugar y me dio un descents pero yo nesesito lo que yo pedi y me dieron unas mucho mas pequeno yo reserve un 8x12 y me dieron uno 8x8 muy mala experiencia espero esto no le pase a nadie mas

kimberly b.  |  First Impressions 
Clasificación:
5.0

Best staff ever, helpful and prepared. Everything went smooth as could be.

David D.  |  Overall Experience 
Clasificación:
4.0

Customer service was very good. It was easy and convenient.

CARMEN B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson M.  |  First Impressions 
Clasificación:
5.0

Debbie is excellent. All the front desk kids are not helpful.

Paul V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSA M.  |  Overall Experience 
Clasificación:
2.0

Better customer service

oneyda p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick V.  |  First Impressions 
Clasificación:
3.0

The bay shore location should have the same type of security as in individual unit monitoring and alarms. Also 24 hour access to inner units

Charisse G.  |  First Impressions 
Clasificación:
5.0

Truly an outstanding storage facility in every way, which I always recommend to friends in need of one or more storage units, and where I have rented multiple units perhaps for 20 years. Your staff are excellent too, in particular the Storage Manager at Bayshore U-Haul, Debbie Zaldana, who has always been exceptionally helpful and provided supervisory assistance if needed throughout the many years I have rented my several storage units, as have friends to whom I recommended the location, none of whom ever regretted their decisions to rent units at Bayshore U-Haul! Thank you U-Haul! Christine珞

M. CHRISTINE T.  |  First Impressions 
Clasificación:
4.0

It was ok on most part but the headaches is that you need to invest on more carts,carts,carts,carts,carts,carts,carts....................... Don't be Stiiiiingy!!!!!

Constantine P.  |  Overall Experience 
Clasificación:
5.0

Without a doubt, the staff at this UHaul understand Customer Service. It's clear that the GM, Don has created a positive environment and sets a great example for his employees on how to conduct business. Both he and the storage Manager Debbie helped my son and I with a quick install of a trailer hitch and solutions on how to get his stuff back to Texas without costing an 'arm and a leg'. I especially loved hearing that someone from the cleaning crew offered up tools and a helping hand when it was apparent that getting the pallets of stuff from the third floor to the dock was going to be a challenge. Kudos and thanks to everyone at this UHaul!!!

Martha O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Roselind B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel w.  |  First Impressions 
Clasificación:
1.0

Poor unprofessional staff, indifferent, lazy. On my check out day, I had to wait for a staff member who was too busy on her cellphone to help me even though she didn't have someone at her window. I won't even go into all the problems I had with your staff not processing my payments and then claiming I was late.

JOHNNY M.  |  Overall Experience 
Clasificación:
4.0

Would like 24 hr access to my unit. Also I only got the storage because you guys canceled my Ubox. It's pretty frustrating leaving my belongings behind in California as I move to Idaho. So I guess I'll be back when the truck prices become reasonable. But if you wanna make me a deal to drive a truck back in let me know :)

Shauna D.  |  First Impressions 
Clasificación:
3.0

Me gustaría que tuvieran acceso las 24 horas

Margarita V.  |  First Impressions 
Clasificación:
1.0

I was nearly killed at this uhaul, they then allowed an unauthorized user whom I specifically told not to allow to access my unit. I am currently away on vacation.

Roberta B.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Artrice sanise T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jose b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KIETH S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KEITH S.  |  Overall Experience 
Clasificación:
2.0

I got in at 6:45 and the staff that was working refused to allowed me to move into my unit. So as a "favor" they "allowed" me to park my open trailer with all my stuff in the hitch bay. I do not understand why you say you're open until 7. When I came the next day I was told that no one knew how to open the hitch bay and that I had to come back at 3. They also told me that they don't understand why the people on Saturday didn't let me move in then. This was extremely inconvenient. Then, even though I reserved a ground floor unit, it turned out to be a 5th floor unit with steps that had to be climbed to get my stuff in. This wasn't mentioned anywhere and was not what I reserved. So I had to upgrade to an 8x8x8 on the third floor to avoid the steps which is costing me considerably more money. It also has a column in the corner so it's not really an 8x8x8. The column is easily 1x1x8 so why am I paying for an 8x8x8? Doesn't seem fair. Lastly, zero of your male employees were masked berating a mask around your neck or mouth doesn't count. Suffice to say, I'm looking for another place to store my stuff and judging by my experience on Saturday evening, I'm guessing no one really cares so. I also need to say that while there was some effort to remedy my situation on Saturday there is no reason I couldn't have been given my card and allowed to move my stuff in. My "staff friendliness rating" was based on the Saturday crew. The Sunday crew was much more helpful and I'd give them a "yes" for this question.

allan g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharmaine C.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Charles M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherman P.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and most of all friendly!

LORENA D.  |  Overall Experience 
Clasificación:
5.0

Everything concerning U-Haul was very well run and convenient. Will recommend to others your location.

Eduardo R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Faizan M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GELSON D.  |  Overall Experience 
Clasificación:
1.0

The worst experience EVER - first the location on Bay street saw my reservation but said they had nothing available due to a glitch and didnt see to care that i made this reservation a month in advance and called everyday the week leading up to me need the storage for a week and they confirmed it but when i arrive they tell me otherwise. I had to really lose my patience from the frustration to finally get them to find me a new storage facility which is how i ended up in Bay shore. The customer service was HORRIBLE - i am very put off my U-Haul and had I not been getting on a flight after

IRENE D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

cynthia f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy S.  |  Overall Experience 
Clasificación:
1.0

They didn’t hold my reservation so when I got there it took an hour to get everything set up since the unit I reserved was no longer available

Austin J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Julia L.  |  First Impressions 
Clasificación:
3.0

What is the problem with you people? I have money in my account, my account is still the same and nothing has changed. I have been a customer with you for 5 years and my account has been on auto payment the whole time. You have to first request payment from my bank and in turn, they pay U-haul as they have for the the last five years but you already know this and that's why I believe you periodically try and scam or deceive customers into delinquency with their storage rooms. Please do what you were supposed to do in the first place and request payment of $129.00 from my bank and refund the late fees. Also stop your decitful practices of dropping active credit/debit cards, not requesting auto payments then alleging customer defaulted all in U-haul's attempt to place delinquency liens in order to wrongfully confiscate clients storage rooms.

Paulette (Paula) L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sydney D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Allison F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

COLTYCE S.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Nawres F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

EDUARDO S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

James M.  |  Overall Experience 
Clasificación:
5.0

The mgr Deb is and has been wonderful

Cynthia T.  |  Overall Experience 
Clasificación:
5.0

Very clean indoor storage units.

Denise W.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Matthew M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerardo V.  |  First Impressions 
Clasificación:
1.0

The most mismanaged business dive ever worked with. Your staff isn't trained properly and your GM makes excuses and doesn't support his staff. No customer service.

Negeen E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle A.  |  First Impressions 
Clasificación:
2.0

On the last week of storage facilitie, I was so disappointed with your staff, I understand they were busy but to be treated with disrespect is not what I expected after I spend over 10,000 dollars with the company, just a tad respect would have been nice, so I would not recommend anyone to your facility ever! Your employees need to be trained with customer service skills!!!

FELIX V.  |  Overall Experience 
Clasificación:
3.0

Nothing more than convenient. Paid for 3 units together as one. Paided more for less.

Michael P.  |  Overall Experience 
Clasificación:
5.0

Afue agradable este lugar los en prados muy amables con la señora que limpia es lugar

juan e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendra S.  |  First Impressions 
Clasificación:
5.0

Personal amable

Jason Z.  |  First Impressions 
Clasificación:
5.0

Perfect

cassandra d.  |  First Impressions 
Clasificación:
3.0

The storage was okay it smell really bad in there

LIDIA R.  |  Overall Experience 
Clasificación:
3.0

No me quede satisfechaa Pues me prometieron ayudarme y no obtuve lo q necesitaba Pues necesitaba un storage no subir gradas por mi corugia en la pierna y no pudieron darme uno en donde no subiera gradas y me prometio el muchacho Jose q tenian uno y al final no fue asi y eso no me gusto

Judith F.  |  First Impressions 
Clasificación:
1.0

Unfair and unprofessional

Demetrice H.  |  Overall Experience 
Clasificación:
5.0

We had storage here for about 3 yrs. We never had to worry about our things because the staff there, including the general manager, were obviously there to make sure everything was as it should be. Always responsive. Thanks for all your help!! LMC

Lisa Marie C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew C.  |  Overall Experience 
Clasificación:
5.0

I have been here between 5-10 years. The past couple of years I have always found it clean. Obviously there is trash that appears all of a sudden but I have noticed either someone cleans it up while on their regular rounds or someone is sent up to clean it. Very well run storage property. David M Sullivan

david s.  |  First Impressions 
Clasificación:
3.0

The storage room assigned to me is up a flight of stairs. I have to lug all my items up and down piece by piece. When I placed the order online I was not informed about the stairs.

Milanda M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Traniece N.  |  First Impressions 
Clasificación:
1.0

This was the worst experience I've ever had hands down and you better believe this won't be the only place I'm reaching out about it. every review channel every phone number you have... expect to hear from me. After being told my the van company that we could only have the van till 5 even tho we rented it for the day because "other people needed it" our movers were then 2 hours late (booked by UHaul) and when we got to your "facility" we are told the unit size we reserved not only isn't available but doesn't exist. at which point the dude who was "helping us" called over Wendy who obviously couldn't care less about what was happening even though I had 2 movers waiting that had already completely unloaded our van and STILL she wanted to make us go to the Bryant location to get a Ubox from them instead. The most mismanaged badly run facility i've ever seen. While i was there i heard 2 other people have meltdowns because you guys ruined their reservations and took payment for services you could not provide. whoever the GM is, expect to be hearing from me. I had to pay my movers an extra $120 to stay another hour since this dumpster fire of a situation took up an hour of the time they were supposed to be moving my stuff into the unit. On top of this nightmare the one locker available was at the top of a pully ladder stacked ontop of another unit. AND IT'S $40+ MORE THAN WHAT I RESERVED ONLINE. I expect this price match to be met after this hellfire saga. I have to say the mismanagement of this location is a joke. Your employees are working class people that don't deserve the abuse they get from their customers because of how badly your management runs this location. FIRE HIM.

Negeen E.  |  First Impressions 
Clasificación:
5.0

Vamos

jess z.  |  First Impressions 
Clasificación:
4.0

the staff they nice & helpfull

Nonita c.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELICA V.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

AZUCENA M.  |  First Impressions 
Clasificación:
5.0

Debbie and the team were so, so helpful getting me set up with a storage space at the last minute. Moving is extremely stressful, so it was especially refreshing to work with such a great staff. Hours and access are all good.

Alana H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mauro B.  |  First Impressions 
Clasificación:
2.0

Every employee I encountered (besides one who tried to be helpful) was extremely negligent and had a terrible attitude. I've never had a worse moving experience with logistics this unnecessarily complicated.

Rishi V.  |  First Impressions 
Clasificación:
5.0

Need more handcarts, only 1 tiny one available and storage was not busy

Jesse K.  |  First Impressions 
Clasificación:
1.0

The facility, like most of the vehicles, is old and looks like it will fall apart at any moment. The app and website are counterintuitive. The patient frontline employees are really the only saving grace. I pity them.

Jason Y.  |  Online Move In 
Clasificación:
3.0

Long line and understaffed, person that helped me was great, but he definitely seemed swamped and a little over his head.

Olivia P.  |  First Impressions 
Clasificación:
5.0

Always great service. That's why I am a return customer after 2 decades.

Concetta M.  |  First Impressions 
Clasificación:
4.0

Staff were professional & personable- truly a delight 2 see employees wanting 2 make a difference in da customer experience. Yet the 10' rental truck was in a bad shape - lucky had short ride 

Zeina H.  |  First Impressions 
Clasificación:
5.0

Me atendieron muy bien y con amabilidad

Jose O.  |  First Impressions 
Clasificación:
5.0

I have no comment everything was as excellent

Leela M.  |  First Impressions 
Clasificación:
1.0

This location is extremely understaffed. It took an hour and a half to get to a representative; the line was 8 people deep and only two reps on duty. Horrible experience.

paul C.  |  First Impressions 
Clasificación:
5.0

the employees were excellent and had great relational skills. I felt very comfortable

George L.  |  First Impressions 
Clasificación:
5.0

Very happy with the service and help the gave me moving my belongings. Excelente customer service and very professional

Pastora L.  |  First Impressions 
Clasificación:
3.0

person helpig me was super helpful, tried to find a unit that matched reservation (1st floor, 4x8x8); nothing. The units on site don't even exist in this facility. Bad practice, like bait-n-switch

john r.  |  First Impressions 
Clasificación:
4.0

The in store representative was very helpful.

Letha H.  |  First Impressions 
Clasificación:
5.0

Just fast and accurate. No time wasted an efficient, courteous, specific, and friendly at all times. Easy Luke Sunday morning.

vidal s.  |  First Impressions 
Clasificación:
5.0

Excellent service!

rosalinda b.  |  First Impressions 
Clasificación:
5.0

Ninguno

joann j.  |  First Impressions 
Clasificación:
5.0

Very professional

Kimberley C.  |  First Impressions 
Clasificación:
5.0

Everyone at U-haul made this experience simply amazing. From check-in to checkout this was effortless on my part because of the expertise of this crew. Michael,Geno just to name a couple are amazing

jay p.  |  First Impressions 
Clasificación:
5.0

Lorraine was very professional and knowledgeable. She is definitely a credit to your organization.

Eli D. | Reservación
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