Customer Reviews for U-Haul Moving & Storage at Business Ave II

1,681 comentarios

7803 Brewerton Rd   Cicero, NY 13039
(Between Burger King and Pizza Hut)

(315) 849-0923

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(315) 849-0923

7803 Brewerton Rd
Cicero, NY 13039
(Between Burger King and Pizza Hut)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Zachary A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F JR C. 
Clasificación:
3.0

Our 1st truck leaked and boxes got wet. They exchanged the truck without issue and the attendant there was very helpful and pleasant. He gave us some compensation for the issue. His attitude is what made this a good experience. He should be made aware of this positive interaction.

MARGRET K B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank T. 
Clasificación:
5.0

An excellent experience, and very friendly..

Terry W. 
Clasificación:
5.0

Thank you to Aleaseah and Phillip for their help. I hope to do business with you all again in the future.

LEE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Starr W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lara M. 
Clasificación:
5.0

Employee more than helpful and efficient!!! Thank you!!!

Mike L. 
Clasificación:
5.0

Fast , friendly , knowledgeable, I will recommend them for sure!

ROBERTo JR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven T. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

Great service, the staff was respectful and kind. All around great rental agency.

Travis V. 
Clasificación:
5.0

Fast efficient and professional

Mark S. 
Clasificación:
3.0

AC did not work in the truck. Brakes were very soft

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura K. 
Clasificación:
3.0

Staff was left very understaffed. Took over an hour for them to find my reserved unit.

Jonathan C.  |  Overall Experience 
Clasificación:
5.0

Hitch is great, perfect placement of wiring and Service Person inside was friendly and helpful.

Adam N. 
Clasificación:
5.0

Everything was clean and ran great. The check out process was flawless same for check in.

Jeffrey H. 
Clasificación:
5.0

I have rented from them in the past the place is clean the people are courteous and very efficient I am in and out in a matter of minutes When I return the vehicle again they are courteous fast and very helpful

Benjamin H. 
Clasificación:
4.0

Disconect between national customer service and local worker, causing a very stressful situation in our moving process, Asked for extension on days needed for truck, approved by 800 number with text verification, local person called half hour later saying it was not possible, at this point I could not undo plans based on text ok. After about three phone calls and one and half hours on phone, long wait time on phone loop, not so nice customer service reps, bad chat experience, I made it thru to schedule person that made it happen, if your in a fluid situation that could change out side of your control plan on a lot of phone time and hope for the best.

BRIAN TIMOTHY Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
4.0

El cliente no dejó un comentario.

amy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah O. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN J G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juliana M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUELA JR C. 
Clasificación:
4.0

El cliente no dejó un comentario.

R D.  |  Overall Experience 
Clasificación:
5.0

unknown

HOPE L L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd Z. 
Clasificación:
5.0

I found the online check in to be too cumbersome. I just checked in in-person.

richerd H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy B. 
Clasificación:
5.0

i w no need for changeould give u-haul an a+

Robert T. 
Clasificación:
5.0

Customer Service was outstanding. Vehicle was in great condition and ready on time as promised. Drop off was seamless and very quick. 10 of 10 on this experience. Thanks for everything.

Paul T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tysheria T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy O. 
Clasificación:
4.0

El cliente no dejó un comentario.

John V. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEIDI ANN D. 
Clasificación:
5.0

easy mobile return

Stacy M. 
Clasificación:
2.0

Trailer leaked a more than acceptable amount of water under light rain conditions. I was supposed to return the trailer at end of day on Saturday and returned it an hour after opening on Sunday. Was charged for an additional entire rental period. I think that could have been waived or reduced.

Timothy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY LOUIS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNIE TYRONE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL R H. 
Clasificación:
5.0

Everything went well, I can't think of anything to improve.

Kurt B. 
Clasificación:
4.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale E. 
Clasificación:
5.0

El cliente no dejó un comentario.

christian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW P. 
Clasificación:
5.0

Evennthough i was a bad late customer they were awesome

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi D. 
Clasificación:
3.0

We had a truck out for rent and tried to extend the rental. It wouldn't let us online and we spent 25 minutes waiting for someone to answer the phone (which never happened) when we thought we called the store directly. We way under estimated how much time we would need and literally got less than half way with our project so we quickly put everything away for the day and returned the truck. Exhausted and defeated we went in to the store and the guy informed us we could have had the other truck (a 10' bed truck) for longer… but we gave up already having put everything away and because of the phone call with the hurry to return on time… so I don't know if the phone is to blame or the store or the company as a whole. I know that we are having to rent another truck tomorrow and we way over estimated the time we will need instead… but it will prevent anyone else from using it for an entire day now, which we were trying to avoid. So I would say the online rental thing isn't good either. Overall I'm glad I rarely need a uhaul. Wish the phone system was a better system.

Angela E. 
Clasificación:
5.0

Give them equipment they requested, at the location requested.... request van, got box truck. Requested Seneca mall pu location, got cicero

Karen H. 
Clasificación:
5.0

It appears that more help is needed there. James who serviced my vehicle was an outstanding individual. Answered all my questions and is very responsive and respectful. A definite plus for u-haul.

Rob K. 
Clasificación:
3.0

Took an hour for staff to find my reserved storage unit. The storage unit was missing lock so had to return to the office to get one from them. Staff was helping the best they could but were clearly in over their heads.

Jonathan C.  |  First Impressions 
Clasificación:
2.0

Took over an hour for staff to find my reserved storage unit. Staff were friendly but didn't seem to have been trained by management for this task.

JONATHANJAMES C. 
Clasificación:
4.0

Trucks could be serviced better. Alignment was off and there was a clunking in the front end of the vehicle.

ASHLEYELIZABETH L. 
Clasificación:
5.0

Nothing. All was good!

Mike L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip C. 
Clasificación:
5.0

Staff very friendly, helpful and quick.

Marnie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrin O. 
Clasificación:
1.0

Mouse droppings on belongings in storage unit

Theresa S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL GARY P. 
Clasificación:
5.0

Quick service; friendly staff willing to help . Gracias.

Frank C. 
Clasificación:
5.0

Great staff , wouldn't go anywhere else to rent

JOHNM N. 
Clasificación:
5.0

Person that helped us was meticulous about making sure the trailer was hitched and secured correctly and safely. Very muchh appreciated his professionalism. Also lot was very easy to get in/out of.

Katherine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNISJ M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C.  |  First Impressions 
Clasificación:
5.0

I didn't communicate directly with Phil, however Jess did and my drop off was seamless

CEDRIKE B. 
Clasificación:
5.0

Everything went fairly smooth, had a little trouble with one reference not answering his phone...he didn't recognize number.

Christina F. 
Clasificación:
5.0

Very friendly and very helpful

Robin V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTJ B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLEMARIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN R G. 
Clasificación:
5.0

Not a thing!! They know Customer Service from the start as soon as you walk in and greet you when you drop off. Absolutely top notch Customer Service orientated!!! On a scale from 1 - 10, 10 being the best, I rate them a 15!!!

Rebecca J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alisa H. 
Clasificación:
5.0

We were very satisfied with both locations. Everyone we interacted with was friendly and helpful.

Daniel B. 
Clasificación:
2.0

For starters I had a issue with my left side brakes light the manager was not very helpful even though it was not her problem but I felt they should have been more helpful

EVERETT L B. 
Clasificación:
3.0

Check them for mice

Christine O. 
Clasificación:
5.0

Very good

Thomas B. 
Clasificación:
5.0

The staff were very helpful.

RYAN DAVID G. 
Clasificación:
1.0

It turned out that not only was my door broken and that let the elements and mice in, but the roof leaked as well, soaking all my furniture and electronics. My storage unit went to crap and I had to clear it all out and pay $130 to dump it in the local dump. They were kind enough to settle my month of past due balance for $100 and not charge me another month's rent for going 2 days over my due date tho.

REBECCA S.  |  Overall Experience 
Clasificación:
5.0

Well stocked as compared to other locations. Equipment available and in good condition. Staff helpful!

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES BRAYTON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
5.0

Great service.

KEVINJ K. 
Clasificación:
5.0

Worked out great

Richard S. 
Clasificación:
3.0

Truck was clean but front corner off “mom's attic” leaked in the rain and ruined several boxes.

Logan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara M. 
Clasificación:
5.0

Nothing. Everything went great.

DOUGLAS B. 
Clasificación:
5.0

Philip helped us check in trailer right away. Completed on tablet. Friendly and courteous. Thank you for great service.

THOMAS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

Great service

Suzanne H. 
Clasificación:
5.0

Nick at the pick up location was PHENOMENAL! He took his time to review policies and give us tips for driving a truck, EXCELLENT costumer service!

Kim L. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN ANDREW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander M. 
Clasificación:
5.0

Alesha was excellent!! Thank you! Made my moving experience very easy

ERIC NORMAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS A S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mary g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

timothy s.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Greg G.  |  Overall Experience 
Clasificación:
5.0

We had to upgrade and we called and they made it easy for us and were very helpful

Ronald B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Marisela A.  |  Online Move In 
Clasificación:
5.0

Aleasha was very helpful, and very pleasant couldn’t of asked for a nicer person!

Michael A.  |  First Impressions 
Clasificación:
3.0

Uhaul needs to provide better weather resistant locks if they they insist customers must use their equipment. Locks will freeze in the harsh weather , making it impossible to access storage unit. Keys for the locks are even worse, not durable at all.

Sheri B.  |  Overall Experience 
Clasificación:
5.0

Moving is so stressful, but the staff at this location were wonderful to work with. I highly recommend this location. The facility is clean and well maintained. The have a great selection of moving supplies in stock. The staff is friendly and helpful. A++

danielle s.  |  Overall Experience 
Clasificación:
5.0

Alesha Mowers was super nice and very informative. I felt like she went above and beyond to make me feel at ease and fully taken care of. I didn't have any questions because she answered any before I could ask. It's always a nice to interact with someone like her. I even arrived right before closing and usually people get annoyed with that because they're ready to go home and be done with their shift but she was happy and helpful and even made me laugh at times. I left there feeling better then I did when I arrived. Moving is stressful and having to store my things while im in-between places with my lease at one place ending 30 days before my new one starts... she someone how made all that stress just disappear. Im always very thankful for people like her. A gem. Everyone at that location was just so friendly. Thank you for hiring employees like those.

Rena H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina S.  |  Overall Experience 
Clasificación:
5.0

Super awesome staff!

Christina S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacqueline G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

danielle s.  |  First Impressions 
Clasificación:
5.0

Will not go anywhere else, I will travel the extra time just to go to the Cicero N.Y. location.

HOLLY G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCOIS N.  |  Online Move In 
Clasificación:
1.0

My storage rent never went up. I regret moving out of Cicero but I did.

BRUCE B.  |  First Impressions 
Clasificación:
5.0

Very helpful staff

Clarence S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tosh D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mary g.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    Enganches para remolque

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    Propano

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