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Russell M.Customer Reviews for U-Haul Moving & Storage Cicero North Syracuse
Testimonials From Recent Customers
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They provided me keys that would start the vehicle but did not open the doors! I was locked out of the vehicle for over two hours dealing with your joke you call Roadside Assistance. I missed an appointment I had to pick up furniture, and will need to waste another day with another truck (not yours) to pick it up. What a massive waste of time and money.
Allen J.Kevin was great at explaining things.
jamieson Z.Very friendly staff. Thx for an easy pickup/drop off
Bruce L.It was a joy renting a u-haul from this location. Fast, friendly, professional, Excellent customer service!
Victoria B.U haul is our go to rental place. They are very helpful and always get us what we need to move whatever we're moving!
DANIEL R H.The trailer had a mix of old bias ply tires (3) and one radial tire on it when I picked it up. The bias with the radial next to it blew with in a hundred miles of our trip. First of all the I agree with the tire service truck he confirmed what I was thinking they haven't made those bias type tires in decades it's out of the 70's or 80's and they were low on tread besides, barely legal. And from the millions of miles I've put on and vehicles I've owned as a traveling construction company ,you never put a radial on with a bias they don't work the same and that's been since the 70- and 80's when radials first came out. It's all just wrong, unsafe, stupid and inconvenient when you have blowout on the highway. Plus costly when you have to send service people out to change tires that should have been changed decades ago in a shop. In the motor home industry they say 7to 8 years you should change out tires, blowout take more than the tire out on coaches, a lot of times plumbing and generator connection, but in all cases you're throwing tire parts into highway traffic and making controlling a blowout questionable. Thank You Dave Hardy .
David H.Always great location and fantastic people
Timothy R.Job well done
BROCK N.Good equipment. Staff was courteous, professional and quick. Explained everything well. It was a good experience
MICHAEL K.This is the 2nd hitch I've had installed at this location in as many months. Fast, professional, and knowledgeable service. Friendly and helpful employees. I will return if ever another need arises.
Gerry H.I did not use the truck very long only about 6hrs. but the service personal was very helpful when picking it up and when we returned, I would use them again
Richard P.Great personal assistance
dave W.Easy going
Thomas W.Increase the number of customer parking slots at this location.
gregory F.It was nice to work with someone that knows their job, is efficient, polite, and friendly. It was a pleasure to work with her, doing the paperwork, connecting the trailer and testing it. She also did a great job explaining how to best use it. Thank you for the great service.
Phil S.Movers Kara and Jake were great.
Robert M. | First ImpressionsApp was a little sensitive.
Sarah K.Great service. Very nice people. Overall great experience.
Tim L.Fast, courteous and knowledgeable service. We could not have asked for more. ¡Gracias!
Caron L.Overall a great place to store your belongings and a central location. My only suggestion would be a better rent cost for long term renters.
Thomas M. | Overall ExperienceIt was quick and smooth so no suggestions for improvement
Linda S.My main complaint of this experience was that we had to take pictures of everything in the pouring rain. Taking a picture of the driver, the drivers license and the driver holding his license was alittle over the top. Having coverage outside so we don't get drenched would be nice too.
Michael S.Extraordinario servicio al cliente
Barbara S.Online pick up and drop off process is too time consuming and frustrating.
Michael G.The customer service was very helpful!
Mackenzie S.Just do what you are doing good job
Tom D.Nick is Absolutely a great representative for U-Haul very detailed and very knowledgeable somehow he guessed how many miles almost to the point I was going to travel that day never met him before but he is a keeper Nick
JOHN DAVID W.The truck's alignment was out to the left, I needed to steer left to go straight the whole trip. The appliance dolly I was given had broken stair rollers, it scratched all the stairs it rolled up.
Jacob R.I was a little late and the staff took good care of me with pick up and drop off. Great job guys thank you.
Gary H.Nothing.customer was excellent
Robert L.Cruise control!!! And a phone charger outlet would really help
MARCIA B A.Due to change of plans, I had to go through several reservations, and found out on the day of pick-up that u-haul changed the dates because of availability of trailers in my local store. I really wish u-haul can verify before granting me the reservation so I can plan accordingly. My reservation was with a equipment and some paddings. But U-haul failed to check with the local store to verify that they in fact don't have the equipment available at the time. The person at the local store was friendly but forgot to hand me the paddings I requested. And adding to the stress, I wasn't able to call the location directly about this issue, until I reached my destination.
hsiao-ching H.Great people and place. I have been recommending this place to others.
BARRY M V.Nothing. You guys were great.
DONALD ALBERT B.Very friendly staff!
KIM C. | Overall ExperienceWill use this establishment services frequently.
EDD T. | First ImpressionsTrailer brakes did not work, straps let go on the highway, trailer jack wouldnt work. Customer service was useless
BRYANTHOMAS B.Remove/Ignore Mask mandate crap Great customer service otherwise !!
Brandon T.Manger was extremely friendly;professional;overall pleasure to rent from..will be chosing this location for any future needs( sorry i forgot her name)...waited too long to post this....
Eric Alan B.Nothing you have a great service
Marcella W.Awesome service !!! Very friendly and helpful people in office.
Rafik K.Wonderful customer service. Renting and returning vehicle was easy peasy!
kristina G.Best uhaul location in syracuse area
Davey T.Nothing! The staff was friendly and very helpful!
tashima F.The representative there was very helpful, professional and friendly in explaining the rental and answering my questions.
Robert K.Fast, easy service with a smile. The bran new truck did what we needed it to do an couldn't have asked for a better customer service rep!
LYNNDAVID C.Overall great experience. There was quite a bit of ice on the road in front of the unit that made walking around a challenge.
Jeanette K. | Overall ExperienceStaff was friendly and efficient. Thank you!
Cathy/John B. | Overall ExperienceNothing. Excellent customer service each and every time I went to this location!
Larry O.I didn't like the person that helped me initially, and after seeing the unit, I decided it was not a good fit for me. The unit had insulation falling down that looked like there was a leak in the roof, and the unit was dirty. Not a pleasant experience. I was looking to stay for a long term, but have found another facility.
William/Chris M. | Overall ExperienceThank you for the fast and polite service, the truck worked out very well for me
Daniel C.The staff were very polite and helpful.
Chris B.Excellent customer service
Gene V. | First ImpressionsMy entire experience with UHaul for moving and storage for the last 4 years was really great and exceeded my expectations in every way. The drive-up storage facility in Cicero is gated with video security, and accessible 24-7 through electronic passes. Super convenient with great service from move in to move out. Gracias.
Jay G. | Overall ExperienceEverything was ready to go. Love the attention to detail, I hope to stay in my unit for a long time if this keeps up.
Carlos N. | Online Move InMy storage unit had a leaky roof. It ruined some of my belongings. I was forced to move my things to a different location. I was offered no help to move my things. I was forced to rent a truck from U-Haul and only given a $15 discount towards the truck. After paying for the truck and movers it cost me $254. Very unfair. I was told by the GM Philip that the MCP will not do anything else to help me. I had insurance on my storage and they do not provide any cost to move my things out of a broken storage unit.
Matt T. | Overall ExperienceI want to mention that the young lady in the office that handled my rental was amazing! She really took the time to thoroughly explain everything, from the contract to accessing the unit! I'm sorry that I didn't get her name-she was friendly, knowledgeable and efficient! ¡Gracias!
Cathy/John B. | First ImpressionsStaff was left very understaffed. Took over an hour for them to find my reserved unit.
Jonathan C. | Overall ExperienceTook an hour for staff to find my reserved storage unit. The storage unit was missing lock so had to return to the office to get one from them. Staff was helping the best they could but were clearly in over their heads.
Jonathan C. | First ImpressionsMouse droppings on belongings in storage unit
Theresa S. | Overall ExperienceIt turned out that not only was my door broken and that let the elements and mice in, but the roof leaked as well, soaking all my furniture and electronics. My storage unit went to crap and I had to clear it all out and pay $130 to dump it in the local dump. They were kind enough to settle my month of past due balance for $100 and not charge me another month's rent for going 2 days over my due date tho.
REBECCA S. | Overall ExperienceWe had to upgrade and we called and they made it easy for us and were very helpful
Ronald B. | Online Move InAleasha was very helpful, and very pleasant couldn’t of asked for a nicer person!
Michael A. | First ImpressionsUhaul needs to provide better weather resistant locks if they they insist customers must use their equipment. Locks will freeze in the harsh weather , making it impossible to access storage unit. Keys for the locks are even worse, not durable at all.
Sheri B. | Overall ExperienceMoving is so stressful, but the staff at this location were wonderful to work with. I highly recommend this location. The facility is clean and well maintained. The have a great selection of moving supplies in stock. The staff is friendly and helpful. A++
danielle s. | Overall ExperienceAlesha Mowers was super nice and very informative. I felt like she went above and beyond to make me feel at ease and fully taken care of. I didn't have any questions because she answered any before I could ask. It's always a nice to interact with someone like her. I even arrived right before closing and usually people get annoyed with that because they're ready to go home and be done with their shift but she was happy and helpful and even made me laugh at times. I left there feeling better then I did when I arrived. Moving is stressful and having to store my things while im in-between places with my lease at one place ending 30 days before my new one starts... she someone how made all that stress just disappear. Im always very thankful for people like her. A gem. Everyone at that location was just so friendly. Thank you for hiring employees like those.
Rena H. | First ImpressionsSuper awesome staff!
Christina S. | First ImpressionsWill not go anywhere else, I will travel the extra time just to go to the Cicero N.Y. location.
HOLLY G. | First ImpressionsMy storage rent never went up. I regret moving out of Cicero but I did.
BRUCE B. | First ImpressionsVery helpful staff
Clarence S. | First ImpressionsI would use again,close,cleanand dry,price is right
judy b. | Overall ExperienceVery narrow access to the units themselves. Gate was moved after the facility was rented so made it very difficult to bring larger trucks into many parts of the facility. Only certain areas had good access.
JOAN A. | Overall ExperienceVery professional an ready to assist as soon. As you walk in the door. Great fast service. The best....
HOLLY G. | Overall ExperienceAn abandoned storage unit was switched over to my name just because I was an authorized user. I find that to be absurd and have no clue why such a huge decision would have been made.
ANNA C. | Overall ExperienceStaff was very friendly and thorough
JON/Romana C. | First ImpressionsVery professional
robert H. | Overall ExperienceThe Staff were amazing and the experience was very pleasant . thank you
Brenda G. | Overall ExperienceTerrible customer service never will go back
Joe R. | Overall ExperienceGreat facility
SURFACE F. | Overall ExperienceEasy to rent great ppl
Joyce/William G. | Overall ExperienceClothes had a bad smell. Shoes grew mold.
Isatou S. | Overall Experienceour unit was invaded by mice, which left their corn kernels and droppings all over my daughter's contents. UHaulstaff referred me directly to insurance company. Headache I dont have time for.
cindi p. | Overall Experiencenone
RICHARD T. | Overall ExperienceWonderful very helpful
Susan a. | First ImpressionsI was paying for 24/7 security and key card access to a gate that never got installed even after 3 months. Despite this unit being in Syracuse, there was no salting and poor plowing. Excellent staff
Karen/James C. | Overall ExperienceNeed to make access available for FREE AND at ALL times 24/7 people have work school and emergencies and need to do things at their storage at all different times of the day and the week! Gracias
Marie T. | Overall Experienceawsome pp....
LUIS C. | Overall ExperienceEverything went well. Customer service was excellent and appreciated!
Jessie H. | First ImpressionsEverything went really smooth.
joe t. | Overall ExperienceGreat staff
Larry L. | Overall ExperienceI would suggest salting the storage driveways as I and my nephew slipped a couple of times falling when emptying the unit. The driveways were sheets of ice. Very dangerous. I hurt my myself falling.
kristie f. | Overall Experiencena
Shanica E. | First ImpressionsEverything went very smoothly. The employee was very efficient and knowledgeable.
Carol S. | First ImpressionsThe employees in Cicero were first rate. They went the extra mile to make sure i wasnt all stressed out. Great team!
Larry L. | First ImpressionsMice in the storage facility
Matthew K. | Overall ExperienceConvenient, clean and secure. Staff is very professional and glad to have you business. Highly recommend for your moving or storage needs.
David & Angie S. | Overall ExperienceStaff was extremely helpful and nice.
Kenneth L. | Overall ExperienceThe unit was in great shape and the staff was excellent. Only needed the unit for a few months and it did the job well.
CJ W. | Overall ExperienceVery pleased!!
KELLY R. | Overall ExperienceWhen it comes to moving it's never fun, this U-Haul site contributed to a smooth worry free experience. I thank you for that.
Alfrendo T. | Overall ExperienceRoomy, clean and accessible not to mention affordable. Fast move in and out. Absolutely will recommend their facility
COLEEN N. | Overall ExperienceThe employees were very helpful and I did not have to wait at all
pamela m. | Overall ExperienceI love the staff! Aleasha is a life saver and the staff in amazing. When needed I'll be back. My only complaint is finding out that a mouse lived in a boot of mine and helped himself to some string.
JACKIE B. | Overall ExperienceGreat place to go if you are moving or need storage. Very helpful with lots of assistance available. Plan as far ahead as possible because when you are good, you are also very busy.
George F. | Overall ExperienceStaff was extremely helpful and accommodating!
betty a. | Overall ExperienceGot there first thing in the morning and they were quick and professional in getting me set up with a new unit and checking in my trailer! Great experience!
Curtis W. | ReservaciónThe manager is very helpful and friendly. I was unaware of the size for my needs. She was very helpful and informative.My experience with the representatives at Cicero Ny location is always Great,
Jacqueline L. | ReservaciónI would recommend anyone to use U-haul for moving anything especially their storage units. Best deal I ever got and customer service was excellent. Gracias.
nahideh c. | ReservaciónVery well kept. And clean. But as an incentive to storage users. Uhaul should offer discount rates on truck rentals to its storage patrons
Peter S. | Overall ExperienceNothing but problems from start to finish
John K. | Overall ExperienceThe customer service care was amazing, the workers was very kind and thoughtful and understanding.. I love coming to business like that...
Tammy R. | Overall ExperienceStaff very helpful and went above and beyond in helping with the equipment needed
Tyler J. | Overall Experience