Customer Reviews for U-Haul Moving & Storage at Business Ave II

1505 comentarios

7803 Brewerton Rd   Cicero, NY 13039
(Between Burger King and Pizza Hut)

(315) 849-0923

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(315) 849-0923

7803 Brewerton Rd
Cicero, NY 13039
(Between Burger King and Pizza Hut)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Dennis N. 
Clasificación:
5.0

Already booked another truck

Earl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
3.0

Well I was charged extra because I put a couple of extra miles on it . I guess you calculated wrong. I started with 3 quarters of a tank of gas. Brought it back full. Had the truck until Saturday but dropped it off Friday. I didn't notice getting anything back for my over paying on things and now I get a bill for tolls . No I am not at all satisfied with my experience with your company.

Robin W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bret G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
5.0

Nothing everything was very good

LAURA DESSIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

This is a great location! The behold was very, very clean. The staff is very friendly and knowledgeable!

KENNETHNOEL M. 
Clasificación:
5.0

nice representative, human

William R. 
Clasificación:
5.0

The person at this location was very helpful. The allowed mileage at pick up was less than what was quoted during online reservation... perhaps due to the pick up location being changed by U-Haul? Apparently, the vehicle I requested was not available at the preferred location. He made a notation on the contract to allow additional miles. We did make it under the lesser mileage, but this was a great example of customer service.

Gale W. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIA R. 
Clasificación:
5.0

I would keep everything the same.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary F. 
Clasificación:
5.0

very friendly and helpful

Christine L. 
Clasificación:
1.0

I had a blow out had to wait an hour on the phone for assistance. I was on one phone my husband was on the other via the website portal, it was a mess. It took 3 hours for the whole process to complete. I will never deal with you all again. Very unorganized. They put me in a very dangerous position

TAMMY LYNNE I. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael B. 
Clasificación:
4.0

Overall the truck was very clean, but it smelled of cigarette smoke. I had to ride with the windows open so I didn't have an asthma attack from it. Even people I know commented on smoke smell coming from me after riding in the truck. This is the only time I have had a truck smell like this over the years of renting any trucks.

John F. 
Clasificación:
5.0

Staff was very friendly. Truck was ready to go when I arrived and whole experience went quickly and smoothly.

CHERYL L F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH A C. 
Clasificación:
5.0

The people at the store are always so helpful and quickly get me hooked up and out the door. They make it very easy to do business with!

James C. 
Clasificación:
4.0

Need more employees to check people in on the most busiest weekend of the month!!!!!!!!!!! It took forever ...whole days schedule was off by a !/2 hour because of your 1 employee... :(

LISA MARIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maureen B. 
Clasificación:
5.0

We had to upgrade and we called and they made it easy for us and were very helpful

Ronald B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
5.0

Good service

Engels G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGELOUIS G. 
Clasificación:
5.0

Very knowledgeable and friendly staff!

VASIL Y F. 
Clasificación:
5.0

El cliente no dejó un comentario.

laura J. 
Clasificación:
5.0

The inside of uhaul was really dirty. Not sure if able to clean them but it would be nice.

ANGELA R G. 
Clasificación:
5.0

Very convenient, easy in-easy out. It was a pleasure doing business with you.

john A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Allison H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marisela A.  |  Online Move In 
Clasificación:
5.0

Voiced concerns about the vehicles mechanical issues and was given the " it is a rental" response. Truck needed and alignment breaks and ran very poorly. Not worth the money at all

Stephen A. 
Clasificación:
4.0

El cliente no dejó un comentario.

charles S. 
Clasificación:
4.0

When I picked out the truck it said there was a ramp, but it didn't.

Gwendolyn H. 
Clasificación:
5.0

The operation was professional, fast , clean and knowledgeable. A model for all U-hauls.

HENRY ANDREW III M. 
Clasificación:
5.0

Gracias

KATHLEEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew V. 
Clasificación:
4.0

The staff at the Brewerton Rd facility were helpful and courteous. They could not, however, assist me with correcting the $430 overcharge error and directed me to call the 800 number for assistance. Waited 44 minutes on hold and then was told to call an 888 number for further assistance. Disappointing and a waste of over an hour of my time.

JAMESRICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

nancy W. 
Clasificación:
5.0

Entire process was very professional and the employees were very helpful and friendly

Edward D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL EVERARD P. 
Clasificación:
5.0

The employee was nice and he answered all questions we asked very nice man and he knew what he was talking about

Thomas T. 
Clasificación:
4.0

El cliente no dejó un comentario.

gary B. 
Clasificación:
1.0

Lights were out and the person that assisted us did not tell us or how to use the equipment was very dissatisfied

MARY A S. 
Clasificación:
4.0

El cliente no dejó un comentario.

BILL B. 
Clasificación:
4.0

Actually have a phone number for customer service where someone answers within 5 minutes! tried calling number given me, tried email, and tried chat. Not one response!!! Very frustrating. Had to drive truck back to pick up point to get help.

Karen H. 
Clasificación:
5.0

Your staff is right there dealing with a Internet issue but they got us all through there and out in a very short amount of time and they were very very helpful you have a good team there

MARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEGHAN M. 
Clasificación:
5.0

Aleasha was very helpful, and very pleasant couldn’t of asked for a nicer person!

Michael A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan A. 
Clasificación:
5.0

Nada

REBECCA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy L. 
Clasificación:
5.0

Nick Burke was awesome to work with. Very knowledgeable, friendly, and extremely helpful. A+ experience!

JARED W S. 
Clasificación:
5.0

Excellent service and equipment" worked very well

JAMES L H. 
Clasificación:
1.0

I took my vehicle in to have a trailer hitch installed. When I picked up my vehicle that evening it was dark and did not inspect it as I should have. The vehicle sat for the next day and when I drove it the following day I discovered numerous scratches around the rear taillights. I immediately drove it to the store where the manager denied it had been damaged by his employee. A subsequent claim to their insurance company was denied for the same reason. Lesson learned and they will never see me in any of their stores again.

George B. 
Clasificación:
4.0

Car transporter was not clean but with New York weather it's expected

DARREN M F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Josiah D. 
Clasificación:
5.0

El cliente no dejó un comentario.

dennis N. 
Clasificación:
5.0

Nothing, the guy at the counter was great, quick and very nice. He was also there upon return. I could not have asked for any better servce. The trailer was good quality in perfect shape. Overall very easy to rent from in Cicero

James C. 
Clasificación:
4.0

The 5x8 enclosed trailer was incredibly beat up and old - was made clear that I was given this one because I had a one way rental. I guess a way to get rid of it. Right turn signal didn't work, I told worker b4 leaving lot, he shimmied it so that it turned on & said it's a new bulb, wasn't working 15 minutes later. Clearly the socket was bad but they didn't care. I was worried during my 350 mile trip that without both turn signals I might have an issue. I'm never impressed with the quality of staff I encounter at any UHaul.

WILLIAMANTHONY J M. 
Clasificación:
5.0

Everyone was very nice and had very clear instructions

HUDASIRAGELDIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
4.0

Female manager is very rude.

Mary Laurie G. 
Clasificación:
2.0

Everything was ok except that I reserved my truck to be picked up at one location and I had to pick up my truck from a location that was farther away and all you guys gave me was 10.00 dollars off my bill. I think it should have been more because I only excepted to drive a little over 60 miles not 80 some odd miles..

Ella S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRINRICHARD O. 
Clasificación:
4.0

after hours drop off could be modified so a nonsmart phone ccould be used.

Stanley K. 
Clasificación:
4.0

I attempted to scan my driver license with my phone and it did not work. The waiting icon spun endlessly. I was using a Samsung Note10 phone. I also attempted to do the on-line return of my truck. When I scanned the barcode on the side of the building your web site did not accept the picture. Instead it repeatedly asked me to scan the barcode. These electronic features will be cool and really simplify renting a vehicle - once they work.

CHRISTOPHER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chantelle D. 
Clasificación:
5.0

Just let people know that the verification link at pick up to verify the fuel and mileage will be texted immediately to fill out. Otherwise it was fantastic. ¡Gracias!

Alex W. 
Clasificación:
5.0

Alesha was excellent!! VERY impressed with informative personality! Great job Alesha!

ERIN M V. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR M P. 
Clasificación:
5.0

El cliente no dejó un comentario.

john M. 
Clasificación:
3.0

The guy behind the desk didn't talk to me at all when I went to return the rental, pretty unprofessional.

Michael T. 
Clasificación:
5.0

Extraordinario servicio al cliente

HECTOR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

Employee were great. Girl at front desk explained everything througly and clearly. returning truck (check back 230 pm) when returning very clear on charges and very pleased with both pick up and drop off people

ROBERT RYAN S. 
Clasificación:
3.0

Uhaul needs to provide better weather resistant locks if they they insist customers must use their equipment. Locks will freeze in the harsh weather , making it impossible to access storage unit. Keys for the locks are even worse, not durable at all.

Sheri B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM RAYMOND T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC EDWARD S. 
Clasificación:
5.0

The gentleman was extremely nice and helpful..

mary P. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGELOUIS G. 
Clasificación:
5.0

Easy peesie

SHAMMI C C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon H. 
Clasificación:
5.0

Quick pick up and drop off process and the staff is very nice.

Sara C. 
Clasificación:
5.0

El cliente no dejó un comentario.

carl W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Skylar C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert B. 
Clasificación:
4.0

Thanks for your service! Merry Christmas!

dennis D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marc L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

I can not think of anything. Just keep up the good work and thank you for being there with items that I've needed on time.

Brian M. 
Clasificación:
5.0

Moving is so stressful, but the staff at this location were wonderful to work with. I highly recommend this location. The facility is clean and well maintained. The have a great selection of moving supplies in stock. The staff is friendly and helpful. A++

danielle s.  |  Overall Experience 
Clasificación:
5.0

Alesha Mowers was super nice and very informative. I felt like she went above and beyond to make me feel at ease and fully taken care of. I didn't have any questions because she answered any before I could ask. It's always a nice to interact with someone like her. I even arrived right before closing and usually people get annoyed with that because they're ready to go home and be done with their shift but she was happy and helpful and even made me laugh at times. I left there feeling better then I did when I arrived. Moving is stressful and having to store my things while im in-between places with my lease at one place ending 30 days before my new one starts... she someone how made all that stress just disappear. Im always very thankful for people like her. A gem. Everyone at that location was just so friendly. Thank you for hiring employees like those.

Rena H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina S.  |  Overall Experience 
Clasificación:
5.0

Super awesome staff!

Christina S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacqueline G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

danielle s.  |  First Impressions 
Clasificación:
5.0

Will not go anywhere else, I will travel the extra time just to go to the Cicero N.Y. location.

HOLLY G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCOIS N.  |  Online Move In 
Clasificación:
1.0

My storage rent never went up. I regret moving out of Cicero but I did.

BRUCE B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff

Clarence S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy W.  |  Overall Experience 
Clasificación:
5.0

I would use again,close,cleanand dry,price is right

judy b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tosh D.  |  First Impressions 
Clasificación:
3.0

Very narrow access to the units themselves. Gate was moved after the facility was rented so made it very difficult to bring larger trucks into many parts of the facility. Only certain areas had good access.

JOAN A.  |  Overall Experience 
Clasificación:
5.0

Very professional an ready to assist as soon. As you walk in the door. Great fast service. The best....

HOLLY G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Noah J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mary g.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Nelly V.  |  Overall Experience 
Clasificación:
1.0

An abandoned storage unit was switched over to my name just because I was an authorized user. I find that to be absurd and have no clue why such a huge decision would have been made.

ANNA C.  |  Overall Experience 
Clasificación:
4.0

Staff was very friendly and thorough

JON/Romana C.  |  First Impressions 
Clasificación:
5.0

Very professional

robert H.  |  Overall Experience 
Clasificación:
5.0

The Staff were amazing and the experience was very pleasant . thank you

Brenda G.  |  Overall Experience 
Clasificación:
1.0

Terrible customer service never will go back

Joe R.  |  Overall Experience 
Clasificación:
5.0

Great facility

SURFACE F.  |  Overall Experience 
Clasificación:
5.0

Easy to rent great ppl

Joyce/William G.  |  Overall Experience 
Clasificación:
3.0

Clothes had a bad smell. Shoes grew mold.

Isatou S.  |  Overall Experience 
Clasificación:
1.0

our unit was invaded by mice, which left their corn kernels and droppings all over my daughter's contents. UHaulstaff referred me directly to insurance company. Headache I dont have time for.

cindi p.  |  Overall Experience 
Clasificación:
5.0

none

RICHARD T.  |  Overall Experience 
Clasificación:
5.0

Wonderful very helpful

Susan a.  |  First Impressions 
Clasificación:
3.0

I was paying for 24/7 security and key card access to a gate that never got installed even after 3 months. Despite this unit being in Syracuse, there was no salting and poor plowing. Excellent staff

Karen/James C.  |  Overall Experience 
Clasificación:
4.0

Need to make access available for FREE AND at ALL times 24/7 people have work school and emergencies and need to do things at their storage at all different times of the day and the week! Gracias

Marie T.  |  Overall Experience 
Clasificación:
5.0

awsome pp....

LUIS C.  |  Overall Experience 
Clasificación:
5.0

Everything went well. Customer service was excellent and appreciated!

Jessie H.  |  First Impressions 
Clasificación:
5.0

Everything went really smooth.

joe t.  |  Overall Experience 
Clasificación:
5.0

Great staff

Larry L.  |  Overall Experience 
Clasificación:
5.0

I would suggest salting the storage driveways as I and my nephew slipped a couple of times falling when emptying the unit. The driveways were sheets of ice. Very dangerous. I hurt my myself falling.

kristie f.  |  Overall Experience 
Clasificación:
3.0

na

Shanica E.  |  First Impressions 
Clasificación:
5.0

Everything went very smoothly. The employee was very efficient and knowledgeable.

Carol S.  |  First Impressions 
Clasificación:
5.0

The employees in Cicero were first rate. They went the extra mile to make sure i wasnt all stressed out. Great team!

Larry L.  |  First Impressions 
Clasificación:
3.0

Mice in the storage facility

Matthew K.  |  Overall Experience 
Clasificación:
5.0

Convenient, clean and secure. Staff is very professional and glad to have you business. Highly recommend for your moving or storage needs.

David & Angie S.  |  Overall Experience 
Clasificación:
5.0

Staff was extremely helpful and nice.

Kenneth L.  |  Overall Experience 
Clasificación:
5.0

The unit was in great shape and the staff was excellent. Only needed the unit for a few months and it did the job well.

CJ W.  |  Overall Experience 
Clasificación:
5.0

Very pleased!!

KELLY R.  |  Overall Experience 
Clasificación:
5.0

When it comes to moving it's never fun, this U-Haul site contributed to a smooth worry free experience. I thank you for that.

Alfrendo T.  |  Overall Experience 
Clasificación:
5.0

Roomy, clean and accessible not to mention affordable. Fast move in and out. Absolutely will recommend their facility

COLEEN N.  |  Overall Experience 
Clasificación:
5.0

The employees were very helpful and I did not have to wait at all

pamela m.  |  Overall Experience 
Clasificación:
5.0

I love the staff! Aleasha is a life saver and the staff in amazing. When needed I'll be back. My only complaint is finding out that a mouse lived in a boot of mine and helped himself to some string.

JACKIE B.  |  Overall Experience 
Clasificación:
4.0

Great place to go if you are moving or need storage. Very helpful with lots of assistance available. Plan as far ahead as possible because when you are good, you are also very busy.

George F.  |  Overall Experience 
Clasificación:
5.0

Staff was extremely helpful and accommodating!

betty a.  |  Overall Experience 
Clasificación:
5.0

Got there first thing in the morning and they were quick and professional in getting me set up with a new unit and checking in my trailer! Great experience!

Curtis W. | Reservación
Clasificación:
5.0

The manager is very helpful and friendly. I was unaware of the size for my needs. She was very helpful and informative.My experience with the representatives at Cicero Ny location is always Great,

Jacqueline L. | Reservación
Clasificación:
5.0

I would recommend anyone to use U-haul for moving anything especially their storage units. Best deal I ever got and customer service was excellent. Gracias.

nahideh c. | Reservación
Clasificación:
5.0

Very well kept. And clean. But as an incentive to storage users. Uhaul should offer discount rates on truck rentals to its storage patrons

Peter S.  |  Overall Experience 
Clasificación:
1.0

Nothing but problems from start to finish

John K.  |  Overall Experience 
Clasificación:
5.0

The customer service care was amazing, the workers was very kind and thoughtful and understanding.. I love coming to business like that...

Tammy R.  |  Overall Experience 
Clasificación:
5.0

Staff very helpful and went above and beyond in helping with the equipment needed

Tyler J.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba