Comentarios de los clientes para U-Haul Moving & Storage at Business Ave II

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Business Ave II

Clasificación general:

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Christina S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mark R.
Clasificación:

Everything was perfect, thanks to the staff.

Glenn L.
Clasificación:

all was good, thanks

Jonathon B.
Clasificación:

El cliente no dejó un comentario.

BRIAN WILLIAM C.
Clasificación:

The van smelled of smoke and the driver seat and passenger seat were pretty nasty. We had to use our disinfected wipes to ensure it was safe.

Jeremiah S.
Clasificación:

El cliente no dejó un comentario.

Daniel M.
Clasificación:

Resevered equipment not available when I arrived ,none at second place you sent me to. Endured smoke being blown in my face while second place tried to figure out your computer system. Last place in Cicero had the equipment and was decent.

Robert J.
Clasificación:

Service was excellent. The customer representative listened carefully to what I said and reimbursed us for unused accessories.

Christina S. | First Impressions |
Clasificación:

Super awesome staff!

Donna K.
Clasificación:

All good for me

Jacqueline G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mike C.
Clasificación:

El cliente no dejó un comentario.

dennis P.
Clasificación:

El cliente no dejó un comentario.

Viktor Z.
Clasificación:

El cliente no dejó un comentario.

Noah S.
Clasificación:

El cliente no dejó un comentario.

Kevin C.
Clasificación:

El cliente no dejó un comentario.

Steven M.
Clasificación:

El cliente no dejó un comentario.

Romaine D.
Clasificación:

I stopped by this Brewerton Road location to rent a 15' truck for a Saturday. Was told they didn't have one but another location close by (Taft Road) had one and they made the reservation for me. When I received my email confirmation the reservation was not made for Taft Road at all but for Thompson Drive - not close at all. Had a terrible time getting anyone to answer the phone. Finally got someone at Thompson Road who said he cancelled my reservation. 3 hours later I received an email confirmation for Taft Road! What a cluster. After several phone calls finally got someone who told me I had no reservation but couldn't explain why I got the confirmation. She sent me a confirmation of the cancellation. Your online process needs some work. I eventually was able to get a crew together for Friday and rented a truck from my original location on Brewerton Road. I used the truck for a total of 2 hours. Cost me $72.00 and a lot of frustration.

Melissa N.
Clasificación:

I reserved a truck a week in advance, then had customer service call me the day before my reservation to tell me that my truck is no longer available and if I need one that size, I would of had to drive 120 miles out of my way to get it. BS I would never recommend them

MARKA P.
Clasificación:

Very Accommodating

ben H.
Clasificación:

El cliente no dejó un comentario.

James O.
Clasificación:

I have always had great service at this location.

danielle s. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

danielle S.
Clasificación:

El cliente no dejó un comentario.

desiree M.
Clasificación:

El cliente no dejó un comentario.

LISA MARIE S.
Clasificación:

43.00 was the total for the renting of an advertised 19.99 van . I was not happy about that and most likely will not use the location for any rentals

Kayla O.
Clasificación:

El cliente no dejó un comentario.

Timur V.
Clasificación:

El cliente no dejó un comentario.

Daniel D.
Clasificación:

Highly recommend this location to anyone who wants to move locally. They work with you if you have a problem

Ibrahim A.
Clasificación:

El cliente no dejó un comentario.

Lee W.
Clasificación:

Trying to return the vehicle after hours using the computer was beyond frustrating. I spent 45 minutes trying to follow the instructions and I finally gave up feeling drained and upset. My family at home was worried, wondering what had happened to me. My experience up until that moment was steller. Too bad it had such a disturbing ending!

HOLLY G. | First Impressions |
Clasificación:

Will not go anywhere else, I will travel the extra time just to go to the Cicero N.Y. location.

Randy K.
Clasificación:

El cliente no dejó un comentario.

CRYSTAL S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

JOHN M H.
Clasificación:

was a hole in roof called to let them know put tape over iit but all in all it went well

Joseph M.
Clasificación:

El cliente no dejó un comentario.

Gerard G.
Clasificación:

El cliente no dejó un comentario.

ANTOINESHA CHEMI H.
Clasificación:

Nothing at the moment

Danielle M.
Clasificación:

El cliente no dejó un comentario.

JIEM ALEXANDER N.
Clasificación:

El cliente no dejó un comentario.

BRANDON WESLEY C.
Clasificación:

Mr. Burke did a fantastic job in the reservation process and was extremely knowledgeable in answering my questions about the vehicle transport and pricing and time constraints! I genuinely appreciate his flexibility and knowledge in helping me make the most of rental and keeping it a smooth and easy process!!!! Thank you Nick for your expertise and knowledge!!!!

FRANCOIS N. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

DIANA S.
Clasificación:

El cliente no dejó un comentario.

DONALD G M.
Clasificación:

Best customer service I have ever seen.

PAUL JAMES A.
Clasificación:

All went smooth and easy. Rep was very helpful.

John L.
Clasificación:

Nothing at all. Everything went smoothly and the staff here are great.

BRUCE B. | First Impressions |
Clasificación:

My storage rent never went up. I regret moving out of Cicero but I did.

Devin W.
Clasificación:

Great customer service. Friendly and helpful. Highly recommend!

Edward W.
Clasificación:

El cliente no dejó un comentario.

JACQUELYN ROCHEL M.
Clasificación:

Just what I needed and the equipment was readily available.

Gary G.
Clasificación:

A young pleasant gentleman greeted us in the parking lot, detached the trailer and we were on our way within a few minutes. VERY pleased with the service at this facility.

Michael M.
Clasificación:

The trailer was not the right size I requested and I had to drive out of my way to get it

Matt S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Adam L.
Clasificación:

El cliente no dejó un comentario.

William E.
Clasificación:

El cliente no dejó un comentario.

Alicia S.
Clasificación:

El cliente no dejó un comentario.

Jeanette K.
Clasificación:

El cliente no dejó un comentario.

BARBARAL L.
Clasificación:

El cliente no dejó un comentario.

sherrie Y.
Clasificación:

Not a thing. Excellent customer service from beginning to end. Excellent experience. Thank you.

Linda L.
Clasificación:

El cliente no dejó un comentario.

Michael B.
Clasificación:

El cliente no dejó un comentario.

robert M.
Clasificación:

El cliente no dejó un comentario.

thomas r C.
Clasificación:

El cliente no dejó un comentario.

Carl B.
Clasificación:

Everything went well.

Michael F.
Clasificación:

El cliente no dejó un comentario.

Douglas D.
Clasificación:

Phillip was a great person to do business with. Exceptional experience.

Douglas D.
Clasificación:

Phillip was fantastic when picking up truck & auto transport..

Les G.
Clasificación:

I made reservations at a location near my home but you have changed my pick up location to about 10 miles away. Went to the location and a pick up and there was no truck waiting for me. The reservation had been messed up in someway. Had to drive another 8 miles away to pick up a vehicle. Great inconvenience as I had a moving crew of five people that I was paying $15 an hour to waiting for me to come back with the truck. Extra $75 an expense for me. They did lower the daily rate from $39-$29 and mileage from $.99-$.59 per mile but had to argue with the employee to get that $.59 per mile when I brought it back. I will not rent from U-Haul again!

Ron M.
Clasificación:

The outside of the facility looks great, very professional. Inside was not quite so. The desk is very small, in the back of the area and not easy to find. There are lots of displays and accessories blocking the view of the desk. Maybe put signs on the floor for some wayfinding?

Christopher A.
Clasificación:

El cliente no dejó un comentario.

Christopher A.
Clasificación:

Keep doing what you are doing.

Waleed M.
Clasificación:

El cliente no dejó un comentario.

SANDRA P.
Clasificación:

El cliente no dejó un comentario.

Christopher A.
Clasificación:

No complaints.

kevin M.
Clasificación:

no comments neeed,i was completly satisfied thank you.

Melissa S.
Clasificación:

El cliente no dejó un comentario.

Amy C.
Clasificación:

Add the hours of operation on the contracts once a drop off site is selected so we know if their open at the time of drop off.

RAJAB M.
Clasificación:

El cliente no dejó un comentario.

Christopher M.
Clasificación:

Excellent service by Nick Burke!!!

Hai N.
Clasificación:

El cliente no dejó un comentario.

Charles G.
Clasificación:

The after hours drop off app did not work. I had an account made and it would not let me close out and get a receipt.

Bill B.
Clasificación:

This is the best experience I have ever had with any company, the staff was exceptionally knowledgeable and professional. Every question I had, I was given detailed information that was very helpful, no fluff. The service was fast and spot on, I got exactly what I needed to get me on my way...it really made my day.

TIMURN V.
Clasificación:

El cliente no dejó un comentario.

Ronald L.
Clasificación:

When I made my selections for pick up of Truck, I was told at last min that the truck would be at another location. I had to call and have traffic check and correct.

LYNN MARIE R.
Clasificación:

Staff was friendly and very helpful!

Scott L.
Clasificación:

El cliente no dejó un comentario.

Joseph B.
Clasificación:

Nothing at all. The staff were great.

Robert R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Shana K.
Clasificación:

El cliente no dejó un comentario.

Julie K.
Clasificación:

El cliente no dejó un comentario.

Charles G.
Clasificación:

El cliente no dejó un comentario.

VANNAROEUN O.
Clasificación:

Nothing

Lane B.
Clasificación:

El cliente no dejó un comentario.

Amy B.
Clasificación:

MR. Garofalo was helpful and answered all of our questions. He showed us everything we needed to know about the truck before we took it and made sure we were comfortable.

thomas V.
Clasificación:

El cliente no dejó un comentario.

Jeremiah R.
Clasificación:

El cliente no dejó un comentario.

Clarence S. | First Impressions |
Clasificación:

Very helpful staff

Roger N.
Clasificación:

El cliente no dejó un comentario.

Roger N.
Clasificación:

El cliente no dejó un comentario.

Kim P.
Clasificación:

I have used this location twice in a month and have had a great experience both times. Trucks are clean and ready and staff are friendly and professional. I highly recommend this location.

James O.
Clasificación:

Everything was great I wouldn't charge a thing.

John E.
Clasificación:

El cliente no dejó un comentario.

Eileen Gail M.
Clasificación:

El cliente no dejó un comentario.

wayne R.
Clasificación:

El cliente no dejó un comentario.

Ernest M.
Clasificación:

El cliente no dejó un comentario.

Hugo L.
Clasificación:

Everything went well except I tried to call and it was difficult getting a hold of someone to talk to after I had got the trailer I wanted to tell him I was gonna keep it another day other than that it was good service

David M.
Clasificación:

Equipment was clean and in working order... and the guy knew how to actually hook it up... thx.

jamie B.
Clasificación:

The only issue was that I made reservations for a truck in West Monroe,NY... When I went to pick up the truck, I realized the reservations were switched. Cicero handled it well.

RICHARD L.
Clasificación:

Very quick check out

wayne C.
Clasificación:

This rental went just as anyone could have wanted. I rented a cargo van which drove great and made a 400 mile trip easy. 😃

James M.
Clasificación:

El cliente no dejó un comentario.

Judy W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

judy b. | Overall Experience |
Clasificación:

I would use again,close,cleanand dry,price is right

Tosh D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

JOAN A. | Overall Experience |
Clasificación:

Very narrow access to the units themselves. Gate was moved after the facility was rented so made it very difficult to bring larger trucks into many parts of the facility. Only certain areas had good access.

HOLLY G. | Overall Experience |
Clasificación:

Very professional an ready to assist as soon. As you walk in the door. Great fast service. The best....

RICHARD L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Noah J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

mary g. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Nelly V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ANNA C. | Overall Experience |
Clasificación:

An abandoned storage unit was switched over to my name just because I was an authorized user. I find that to be absurd and have no clue why such a huge decision would have been made.

JON/Romana C. | First Impressions |
Clasificación:

Staff was very friendly and thorough

robert H. | Overall Experience |
Clasificación:

Very professional

Brenda G. | Overall Experience |
Clasificación:

The Staff were amazing and the experience was very pleasant . thank you

Joe R. | Overall Experience |
Clasificación:

Terrible customer service never will go back

SURFACE F. | Overall Experience |
Clasificación:

Great facility

Joyce/William G. | Overall Experience |
Clasificación:

Easy to rent great ppl

Isatou S. | Overall Experience |
Clasificación:

Clothes had a bad smell. Shoes grew mold.

cindi p. | Overall Experience |
Clasificación:

our unit was invaded by mice, which left their corn kernels and droppings all over my daughter's contents. UHaulstaff referred me directly to insurance company. Headache I dont have time for.

RICHARD T. | Overall Experience |
Clasificación:

none

Susan a. | First Impressions |
Clasificación:

Wonderful very helpful

Karen/James C. | Overall Experience |
Clasificación:

I was paying for 24/7 security and key card access to a gate that never got installed even after 3 months. Despite this unit being in Syracuse, there was no salting and poor plowing. Excellent staff

Marie T. | Overall Experience |
Clasificación:

Need to make access available for FREE AND at ALL times 24/7 people have work school and emergencies and need to do things at their storage at all different times of the day and the week! Thank you

LUIS C. | Overall Experience |
Clasificación:

awsome pp....

Jessie H. | First Impressions |
Clasificación:

Everything went well. Customer service was excellent and appreciated!

joe t. | Overall Experience |
Clasificación:

Everything went really smooth.

Larry L. | Overall Experience |
Clasificación:

Great staff

kristie f. | Overall Experience |
Clasificación:

I would suggest salting the storage driveways as I and my nephew slipped a couple of times falling when emptying the unit. The driveways were sheets of ice. Very dangerous. I hurt my myself falling.

Shanica E. | First Impressions |
Clasificación:

na

Carol S. | First Impressions |
Clasificación:

Everything went very smoothly. The employee was very efficient and knowledgeable.

Larry L. | First Impressions |
Clasificación:

The employees in Cicero were first rate. They went the extra mile to make sure i wasnt all stressed out. Great team!

Matthew K. | Overall Experience |
Clasificación:

Mice in the storage facility

David & Angie S. | Overall Experience |
Clasificación:

Convenient, clean and secure. Staff is very professional and glad to have you business. Highly recommend for your moving or storage needs.

Kenneth L. | Overall Experience |
Clasificación:

Staff was extremely helpful and nice.

CJ W. | Overall Experience |
Clasificación:

The unit was in great shape and the staff was excellent. Only needed the unit for a few months and it did the job well.

KELLY R. | Overall Experience |
Clasificación:

Very pleased!!

Alfrendo T. | Overall Experience |
Clasificación:

When it comes to moving it's never fun, this U-Haul site contributed to a smooth worry free experience. I thank you for that.

COLEEN N. | Overall Experience |
Clasificación:

Roomy, clean and accessible not to mention affordable. Fast move in and out. Absolutely will recommend their facility

pamela m. | Overall Experience |
Clasificación:

The employees were very helpful and I did not have to wait at all

JACKIE B. | Overall Experience |
Clasificación:

I love the staff! Aleasha is a life saver and the staff in amazing. When needed I'll be back. My only complaint is finding out that a mouse lived in a boot of mine and helped himself to some string.

George F. | Overall Experience |
Clasificación:

Great place to go if you are moving or need storage. Very helpful with lots of assistance available. Plan as far ahead as possible because when you are good, you are also very busy.

betty a. | Overall Experience |
Clasificación:

Staff was extremely helpful and accommodating!

Curtis W. | Reservation |
Clasificación:

Got there first thing in the morning and they were quick and professional in getting me set up with a new unit and checking in my trailer! Great experience!

Jacqueline L. | Reservation |
Clasificación:

The manager is very helpful and friendly. I was unaware of the size for my needs. She was very helpful and informative.My experience with the representatives at Cicero Ny location is always Great,

nahideh c. | Reservation |
Clasificación:

I would recommend anyone to use U-haul for moving anything especially their storage units. Best deal I ever got and customer service was excellent. Thank you.

Peter S. | Overall Experience |
Clasificación:

Very well kept. And clean. But as an incentive to storage users. Uhaul should offer discount rates on truck rentals to its storage patrons

John K. | Overall Experience |
Clasificación:

Nothing but problems from start to finish

Tammy R. | Overall Experience |
Clasificación:

The customer service care was amazing, the workers was very kind and thoughtful and understanding.. I love coming to business like that...

Tyler J. | Overall Experience |
Clasificación:

Staff very helpful and went above and beyond in helping with the equipment needed

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