Customer Reviews for U-Haul Moving & Storage at Burnet Rd & Hwy 183 S

8,617 comentarios

8710 Burnet Rd   Austin, TX 78757
(S Of Hwy 183)

(512) 459-1388

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(512) 459-1388

8710 Burnet Rd
Austin, TX 78757
(S Of Hwy 183)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

I wanted to rent a trailer. That was a complete disaster which cost me over $700 in gas because of misinformation I was given by 1800 UHAUL. At the rental location, as a customer I felt that whatever the absolute least amount of effort and consideration they could get away with was what I recieved. If they could have done less, they would have. If I had the choice to go anywhere else, even at higher cost, I would have.

GUY CHRISTOPHER D. 
Rating:
4.0

Have your weekend rates actually start ON THE WEEKEND! Not Friday morning, if Friday is considered the weekend then why do I have to work? Do you pay your people Overtime to work on Friday if they already worked M-Th.? And why isn't Monday considered the weekend as well? Why not make everyday a weekend since nobody wants to work and then U-Haul can gouge all long time customers as well as the once a year costumers? Your slogan says "Affordable moving" for your Trucks..... that is no longer the case.

MARK P. 
Rating:
5.0

Nothing. Great job. Thanks

AMIR M. 
Rating:
5.0

Great customer service!

EDWINA V. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Excellent help at pick-up and drop-off

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

victor C. 
Rating:
4.0

No elevator facility, could have had a ramp instead of stairs

Nagashekar A.  |  Overall Experience 
Rating:
5.0

Keep up the good work!

FRANK C. 
Rating:
5.0

Customer did not leave a comment.

BRIDGETT W. 
Rating:
5.0

Extremely satisfied

Richard D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER I. 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
5.0

I believe the name of the person who helped me was Julie. She was incredibly helpful, fast, and knowledgeable. She also made me smile. Because of her, I will drive way out of my way to make this my Uhaul store for future needs.

ERIKA B. 
Rating:
5.0

Customer did not leave a comment.

Tammy G. 
Rating:
5.0

Unfortunately I cannot remember her name but, the lady who waited on us was wonderful. Explained everything very concisely and professionally. Very pleasant person who knows her job well!

WILLIAM S. 
Rating:
4.0

This was the second time in a row we have reserved a 6x12 without a ramp and had to get a 5x9 instead because they didn't have what we reserved.

Lydia S. 
Rating:
1.0

Truck was dirty with cigarettes everywhere. Roaches infested,and the worst part is that the trailer light were not working had to drive from texas to florida over night and got pulled over twice , calling my bank.

ORI S. 
Rating:
5.0

The staff is friendly, funny, and helpful!

IRIS N. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY J. 
Rating:
5.0

Excellent, efficient, and friendly service.

SALOMON S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

I have used many uhaul facilities across the country and I will have to say this one has the best staff and cleanest facility I have been to, not only the storage units but also the trucks and property. 10 stars ⭐️ if I could give.

DAWN M.  |  Overall Experience 
Rating:
5.0

Website needs to list motorcycle trailers as options - wasted about an hour's worth of time being redirected to Burnet location because original location's customer did not return the trailer I was going to rent, because I booked online and never saw this option.

KATHRYN H. 
Rating:
4.0

I had reserved a furniture dolly a couple days prior and there was not one available when I arrived. To be honest it was confusing since I assumed that the reservation would ensure that I would receive that equipment. It would be nice if this was at least communicated before I arrived.

DAVID G. 
Rating:
5.0

Julie at the desk was the BEST. She helped me check in when the online was being finicky and was very patient even at the end of the night. Both Julie and a nice fellow even helped me find the truck and offered us free water. They took a stressful situation compounded by a time sensitive move and made it into a positive, lovely experience. THANK YOU JULIE (and nice guy with the hat)!

Jessica H. 
Rating:
5.0

The overall experience was very streamlined and easy to follow. This was my first time ever renting a uhaul and from start to finish, everything was easy to follow and understand. The staff was pleasant and to the point. Thank you for making the moving process less stressful for me.

Prashant R. 
Rating:
5.0

Customer did not leave a comment.

Kristine F. 
Rating:
3.0

Long lines and grumpy people.

Travis W. 
Rating:
5.0

Customer did not leave a comment.

Amber H.  |  Online Move In 
Rating:
2.0

Fix the app and vet renters before they show up on the lot.

William C. 
Rating:
2.0

My key card never worked anytime I needed to go to enter my unit. Staff needed to fix my card every time.

Jose G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KARYN H. 
Rating:
5.0

My rental fell on The last weekend of the month which is also the busiest weekend of the month. The moneymaker weekend because they are able to turn the truck around several times to many different customers. I had it tied up from Friday to Monday and the manager knew he was going to take a hit and suffer a loss of revenue yet he did it. But God. He's a good man. I will utilize this location and send all of my friends that have need of these services. They don't make people like they used to. He has class. Thank you Sir.

ANASA FOSTER B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH A. 
Rating:
4.0

Pricing again!

Braeden B. 
Rating:
5.0

Super Easy & will be back! Thanks

BOBBE P. 
Rating:
5.0

Customer did not leave a comment.

PATRICK G. 
Rating:
3.0

New employee was unfamiliar with U-Haul procedures.

James V. 
Rating:
5.0

Customer did not leave a comment.

KAYLYN K. 
Rating:
5.0

Customer did not leave a comment.

Rachel V. 
Rating:
1.0

The front desk woman that was in the intake area when I walked up was EXTREMELY rude to me. I was confused, having never rented from U-Haul before, and she made the entire experience trash. Not to mention, I wasn't able to get my truck (which "wasn't technically available yet because you didn't' have the truck yet) until 30 minutes behind schedule. Even though I was on time, it forced me to RUSH my job. Incredibly stressful experience, terrible employee at the front desk, and very shady to give customer's a "set time" of use, and then force them to shorten the time frame by not having adequate or efficient employment. Will definitely NEVER use U-Haul again. Thanks

Andrew T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
4.0

No comment

TREY W. 
Rating:
3.0

At both locations there was inadequate staff.

RANDELL B. 
Rating:
5.0

Customer did not leave a comment.

Glenn L. 
Rating:
5.0

Customer did not leave a comment.

Jerry A. 
Rating:
5.0

Customer did not leave a comment.

jacqueline i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Quick and Easy

CHARLOTTE J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TAOYE D. 
Rating:
4.0

Location very tight. Difficult to maneuver vehicle in the drive and parking area.

STEVEN B. 
Rating:
5.0

The only thing I didn't like is my pick up was moved

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Milan R. 
Rating:
3.0

Van was furnished with starting mileage 60 more miles than indicated on the pick up receipt and gas tank only at 7/8ths instead of full. UHaul employee could not make adjustment to mileage, and had to return during regular office hours to insure I would not be overcharged on mileage. Was this an intentional attempt to charge more mileage fees? Still recommending UHaul because there really are not good options, but cannot trust vehicle records.

JAMES P. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

ANNA G. 
Rating:
2.0

I have made reservation of a uBox trailer for the moving helper to pick it up on Sept 8th at 10am. however when the moving helper got there, there was nothing available, and supervisor refused to speak to me after over an hour delay. eventually they had sent moving helper to another location to pick up the tailor and ubox. when the moving helper arrived at my place, it was almost 2 hours delay, which impact the schedule for the rest of the day.

Fei L. 
Rating:
5.0

All of the employees at this location are very personable extremely helpful and friendly. The truck I was supposed to get at a different location was not available it had not come in yet The employee is it Burnett at location Were very helpful By letting me get one of their trucks. They even gave me a little extra time because of my trouble. I would recommend I'm very highly

JEANETTE P. 
Rating:
5.0

Customer did not leave a comment.

Chelsie B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MORGAN W. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

FERDINAND CARLOS M. 
Rating:
3.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Great customer service! Great workers!

Teresa S. 
Rating:
5.0

The truck needed windshield washer fluid, other than that everything worked the way it needed to work. Neville and Stella were awesome!

MARK or Karla D. 
Rating:
5.0

I had an excellent experience. I showed up on the wrong date (my fault) and this location was friendly and was able to help me out and do my hitch same day. Kudos to the staff.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

The manager there is really helpful and patient with me as I pulled up rushing to return the tow dolly. Patrick, another member there helped me with my tire when he noticed that it was flat and fill it up with air. He was very observant and extremely helpful. Great service overall!

ANH L. 
Rating:
3.0

My U Haul truck was given to me with a dirty windshield and empty washer fluid reservoir. I was charged twice for the 6 moving blankets I requested and used.

Hassan I. 
Rating:
5.0

Took my credit info over phone, got notice of charge on discovery card, then when checking out after;installation, had to pay again? Not sure, was I charged twice???? Appreciate feedback to verify, only one charge. Thank you.

Wallis P. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

JOSE B. 
Rating:
5.0

Customer did not leave a comment.

RUTH J. 
Rating:
3.0

Software to check in rentals does not work when trying to upload pictures

Timothy M. 
Rating:
4.0

Customer did not leave a comment.

KYLE G. 
Rating:
5.0

Very impressed with the employee that helped me. Very friendly and professional.

Kathleen A. 
Rating:
4.0

When using the APP to find my closest Uhaul drop off it only offered places in North Austin. Repeatedly punching in 78745 never gave an option to leave it at IH 35 & Slaughter Lane - a big UHaul center. Ended up driving 1/2 hour north to drop off because of this.

John N. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel P. 
Rating:
5.0

Staff made my move super convenient and easy! Will definitely use this location again!

NILYRIA S. 
Rating:
5.0

Absolutely appreciated all the team did here to help us. The manager made available the only storage unit left that could fit my belongings. The unit had just been vacated so he went out there and made sure it was clean and ready for me to use. The rest of the team is kind and helpful and willing to work with you to accomplish your moving goals on time or in my case, in a pinch. Highly recommend.

Alexander L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

GEORGE L. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
2.0

The person at the counter ignored me for 20 minutes when I went to check in my tailer. I finally got pushy and asked if he could help me and he said he'd be right with me. I then asked if I had to do or sign anything to check in the trailer, and he said NO and that I was good to go... so I was standing there waiting for help for 20 minutes when if he had just been available to answer a simple question, I would not have had to wait. Frustrating!

Lynn R. 
Rating:
3.0

super slow service

JONATHAN H. 
Rating:
5.0

Customer did not leave a comment.

MICHELE L. 
Rating:
5.0

I always get top service at Burnett & 183 location. I had a pleasant experience when notifying of need to extend a rental. The young lady was kind and courteous and respectful. She was not invasive. She completed the call in a very short time, and ask if I was in need of other assistance. She was in a Call Center in Washington. I offered to give a positive escalation, but she declined. She had a little of a foreign accent, but spoke very clearly. She disserves recognition. Regards, J.

JAY L. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
1.0

Particular rep that I worked with was rude and cocky. He approached our interaction with an immediate mistrust and assumption that I was "rather sketchy" due to my speech impediment. His handling of the situation and lack of empathy only made the situation worse. Additionally, the unit rented had no internal rails, which compared to previously rented U-Haul units, made securing items difficult.

Samuel W. 
Rating:
5.0

Trailer had a lot of broken glass inside. I didn't realize it until I opened it to load. The interior was not inspected with me at pick up.

JEFFREY C. 
Rating:
5.0

Our move-in experience was very positive. Everything was as advertised so there were no surprises. We realized the unit we had selected on the 2nd floor was too small, but Norvell quickly switched us to a larger unit. Then Norvell and Patrick went the extra mile and helped us move the larger items from our 2nd floor unit down to our larger first floor rental. They were very kind and helpful. I highly recommend this facility .

Denise A.  |  Online Move In 
Rating:
1.0

I guess nothing wrong with the location but Uhaul is horrible. Per my CONTRACT, I was to drop off at one location. I went there only to have the scan code not work and realize that Uhaul had changed my drop off location without notifying me... I had to go to that other location very late at night and after a long day. Notify me next time if you change shit.

Clare R. 
Rating:
4.0

Customer did not leave a comment.

ODEAN F. 
Rating:
5.0

Very helpful and focused on safety and convenience for me.

ANDREW L. 
Rating:
3.0

Customer did not leave a comment.

SHANNON S. 
Rating:
4.0

Staff was wonderful! Make sure to get a downstairs (no elevator) unit not against outside wall. My unit against the exterior wall had openings to the outside so it did not stay as climate controlled as I would have liked. Staff was awesome!

Christopher B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yigit A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
4.0

Customer did not leave a comment.

Sreedhar K. 
Rating:
4.0

Customer did not leave a comment.

Carmon G. 
Rating:
3.0

This location has too few employees to deal with the number of customers!

Judith R. 
Rating:
1.0

I booked 5x10 looks the room size is really 4.5x 9.5 . Climate control really doesn’t have any effect. There is no mention about staircase

saravana kumar r.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Great service and very helpful - These guys were great!!

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Ashok Z. 
Rating:
5.0

Employees were unbelievable - super helpful, great customer service, and went above and beyond when I showed up a few mins after close, to actually help me get closed out and taken care of. THANK YOU to the team there, yall rock

RICHARD B. 
Rating:
5.0

Get treated GREAT at this location. Norvell and Stella, and the Hispanic gentleman are the best. Always accommodating. Other locations in Austin, NOT SO MUCH.. Been turned away when had reservation.

JAY L. 
Rating:
5.0

Very helpful, professional, courteous & good experience.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
4.0

I was very disappointed in the covid contactless checkin. It made everything so much more difficult at the location and the fact that you need multiples additional contacts not being explained before we got there made for a very stressful experience on a moving day with is stressful in an of itself.

Kenisha L. 
Rating:
4.0

Customer did not leave a comment.

SARAH P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nagashekar A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gayla S.  |  First Impressions 
Rating:
3.0

Lots of confusion when acquiring my unit. I had made a reservation but when I got there they said they did not have the very unit I had reserved. Thankfully another unit was available. There was also mixed communication on the cancelation process with how the sign within the unit gave different information.

Colin S.  |  Overall Experience 
Rating:
1.0

Unit reserved over a month ago was not available and I was sent to another location

NICHOLAS JAMES S.  |  First Impressions 
Rating:
2.0

There is no elevator, so moving items up and down the stairs is arduous. Also, someone attempted to break into our unit by prying a metal strip attached to the door. However, the staff are responsive and do a good job.

MARC A.  |  Overall Experience 
Rating:
2.0

The process was confusing and the staff gave me different information than had been provided by the website. I had made a reservation for a specific unit but when I arrived they said they did not have any of that unit available. Thankfully I was able to get a suitable replacement on site, but my reservation was completely useless and made the process confusing. Also the cashier said that locks weren't provided so I bought one, but then one was in my unit when I opened it. Also I had asked about if I need to give a notice before I intend to vacate and they said I didn't, but then a sign inside the unit said I did need to do that. The process just has left me not very trusting of Uhaul because I cannot seem to get a straight or reliable answer on anything.

Colin S.  |  First Impressions 
Rating:
2.0

It was difficult to get some one to help me both in times when they were busy and time when store and grounds are empty. They chose to over charge me and instead of correcting the mistake they chose to make up a different reason. I herd 5 different reason. I understand that they may be under staff but there's no reason for yelling.

RANDY D.  |  Overall Experience 
Rating:
5.0

Norvell went above and beyond to make sure my storage needs were met at your Uhaul facility!! : )

kathleen s.  |  First Impressions 
Rating:
5.0

Took care of what I needed, great service and really straightforward!

MICHEAL S.  |  Overall Experience 
Rating:
5.0

Good people, safe location.

Alfonso S.  |  Overall Experience 
Rating:
3.0

I was told I would qualify for a free month over the phone with a U-Haul employee and I made sure to call and make a reservation to make sure I qualified. When i actually tried to move in my reservation was nowhere to be found and said there was a stipulation for moving from out of town- this was not stated in the advertisement and on the page that said all you had to do was rent a truck so the experience was very frustrating and inconvenient, since I planned my whole move around this. I would Have chosen another storage facility had I known this was the case

VICTORIA ELAINE S.  |  First Impressions 
Rating:
2.0

The unit was supposed to be 1st floor, but it wasn't. I was charged for a 1st floor unit and when I called the location they were aware their system was doing that for this specific unit but I guess haven't done anything about it. I canceled and got my money back.

Brad L.  |  Online Move In 
Rating:
5.0

Love the staff at this location.

tamera t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hailey H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eiler S.  |  First Impressions 
Rating:
5.0

Manager Norvell was very friendly and helpful. We will use Uhaul every time. Thank you for your great help.

MARIA B.  |  First Impressions 
Rating:
5.0

Norvel wa great

Bobby C.  |  Overall Experience 
Rating:
4.0

We had a lot of stuff we would have given to a charity if it was convenient, i.e. either on site or associated with U-haul to donate to.

GILBERT A.  |  Overall Experience 
Rating:
1.0

Employees were not wearing masks. There is currently an ordinance in Travis County requiring employees to cover their face. https://www.austintexas.gov/department/covid-19-information/orders-rules#:~:text=In%20the%20City%20of%20Austin,2020%20through%20December%2031%2C%202021.

Gary D.  |  Overall Experience 
Rating:
4.0

None

Sara A.  |  Online Move In 
Rating:
5.0

The two gentleman who helped me went above and beyond! I am so grateful. I will be back :)

Gabrielle L.  |  First Impressions 
Rating:
5.0

Excellent service

Jimmy F.  |  First Impressions 
Rating:
5.0

After being displaced with the winter storm the associates and manager at this location did everything they could to help. I will be forever grateful.

NOELIA T.  |  Overall Experience 
Rating:
3.0

Had to rent van for another day, un expected expense, because the access hours at the facility were not clearly communicated. I spoke to management and staff about this, they seemed indifferent and the same lack of communication is most likely going to repeat itself again and again, costing customers time and money. SOLUTION: Post accurate access hours at storage entrance and update this locations webpage with hours of availability, including the option for 24-hour access. NONE of this is communicated at check-in.

James C.  |  Online Move In 
Rating:
5.0

This is the only place I rent from the manger wall so helpful in getting me started

Larry g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NOELIA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameron C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GILBERT A.  |  First Impressions 
Rating:
5.0

Norbell was gracious and accommodating and worked expertly with me to fulfil my business objectives with uhaul. He is a great manager!

RACHAEL K.  |  First Impressions 
Rating:
5.0

Stella was very courteous and professional. A pleasure doing business with her.

JOHN N.  |  First Impressions 
Rating:
5.0

I believe the young mans name was Mason who checked me in. He was very courteous and helpful, went as far as to switch me to a unit closer to the stairs so I wouldn’t have to move my things as far! He also has a great memory!

Ana T.  |  Online Move In 
Rating:
5.0

Great Staff

marlenne m.  |  Online Move In 
Rating:
5.0

Mr. McMullen (Gm) and Mason CSR, and Black young girl CSR was excellent //. and very helpful....Best in Austin....

Bobby C.  |  First Impressions 
Rating:
4.0

The computer time really slowed down the process. The older hand written records were faster. ;-)

john s.  |  First Impressions 
No reviews have been submitted for this location.

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