The check in was easy. The technician who loaded the trailer was friend and efficient! One of the best experiences I have had at a UhaulMartin M.
Customer Reviews for U-Haul Moving & Storage at Burnet Rd & Hwy 183 S
Austin, TX 78757
(S Of Hwy 183)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The people at this location were nice. The experience as a whole ranks this a 1. We reserved a truck a week prior to getting the call when we were an hour from picking up and it got canceled. The guy was horribly rude at the slaughter location. Horribly rude. We finally after spending half a day trying to be helped got a reserve for the 26 foot truck we wanted. Got there and it wasn't available after we spoke and they said it was. We ended up finally getting a much smaller truck that two us two days and two trips versus the one day and one trip causing a lot of chaos. Then on top of it the charges were ridiculous because we had to put so many miles on it. We literally could have had a moving company do it. Won't ever use y'all again!! Use to be good. Now it's absolutely horrible customer service and the unavailability of trucks.Jennifer D.
Extraordinario servicio al clienteArtem Y.
El cliente no dejó un comentario.Mark H.
El cliente no dejó un comentario.Khoa N.
Truck was dirty and had an odor. Gas level was incorrect upon pick up. On site staff were rude after drop offMindi L.
We were running behind for drop off, it would be nice if they would allow a grace period for return. Because we were an hour late we got charged for a whole extra day.Jasmine J.
Servicio al cliente de excelencia.Dana W.
El cliente no dejó un comentario.Thomas C.
Servicio al cliente de excelencia. Extremely clean and easy to drive moving van. I would absolutely recommend this location and will use it again for my next move.Bettina V.
El cliente no dejó un comentario.Andre L.
El cliente no dejó un comentario.Leslie G.
El cliente no dejó un comentario.Adelite Lita M.
El cliente no dejó un comentario.Chuck S.
Good experienceWalter C.
El cliente no dejó un comentario.Dabney L.
El cliente no dejó un comentario.Jeffrey S.
El cliente no dejó un comentario.Shawn B.
El cliente no dejó un comentario.VICTOR C.
El cliente no dejó un comentario.Deacon B.
El cliente no dejó un comentario.Maria B.
I did not receive the dolly that I reserved. There was no prompt to pick it up when going through the mobile pick up process, so I had thought it would be in the truck alreadyâ€"only to get to my storage unit and realize it was not there! It would be nice to have some direction for where and when to pick up auxiliary items.Cole T.
El cliente no dejó un comentario.Melanie J.
Fast service, Friendly Staff.Robert B.
El cliente no dejó un comentario.Doug L.
On return the same day, I was advised that an accident was reported, which was bogus. There was no accident and no damage whatsoever.Duy-Phuong N.
no problems except for the lock on the back of the truck which the manager quickly changed for me. The employee that helped me when I arrived there was very helpful as wellSalvatore C.
I was a little confused on returning my rental. The app / website guidance was different from what the employee told me. I was having difficulty locating the key Dropbox. Was walking around for a while and walked inside and no one was there. when I asked the employee told me I had to move the uhal to the front and check out with them. Little confused since it was opposite of parking it in the spot and taking photos.Ricky S.
El cliente no dejó un comentario.Cheryl C.
El cliente no dejó un comentario.Mike S.
There was no key for the truck upon my arrival.Jackson R.
El cliente no dejó un comentario.Lyo J.
I rent you holes on a regular basis for my line of work. This place is always pleasant to go to because the staff is genuinely friendly and helpfulDavid S.
It was extremely busy, so I understand where the disorganization can stem from but the truck I had reserved wasn't available. They were able to give me another one to use, but it was frustrating that the whole UHAUL system lacks any real organization and communication. Not this locations fault, it's the company.Ian B.
El cliente no dejó un comentario.Ahmed E.
Went above and beyond. Thank-youMichele R.
El cliente no dejó un comentario.Carrie R.
Most professional, friendly, and clean Uhaul store that I have ever been.Brad W.
We had our reservation scheduled (and confirmed by phone) for July 29 at 6 pm until July 31 at 1 pm. I was told when I called to confirm that we could have the truck earlier at 4 pm until 1 pm on the 31st. When we picked up we were told we had to have it back 10:00 pm on the same day. That gave us 5 hours to move and completely messed up our moving experience. I will never use Uhaul again or recommend them to others. The uhaul employee was very kind, but the system itself is ridiculous if you confirm reservations and then change them at the list minute.Hilary H.
I felt like the security was excellent.John B. | Overall Experience
We made a reservation for the U-Haul Moving & Storage of Rundberg 10125 N Ih 35, Austin, TX 78753, and when we arrived we were told that the equipment was not there and we had to go to the Burnet location. When we arrived at the Burnet location there was only one customer service representative to assist a large line of customers. Once we received the equipment, there was a flat tire and significant damage to the wheel house which caused the trailer to swerve while driving. We lost 2.5 hours of our time because we were not able to pick up at the originally requested location. UHaul needs to do better to honor the reservations made online and ensure the equipment is transferred appropriately. Overall the customer experience was very poor and unfortunately there are no other rental companies in town.Luis B.
El cliente no dejó un comentario.William H.
the driver did Not report any problems ! I was Not there !Martha A.
Made my day super easy. Thanks!Erin T.
No improvement needed. Staff was EXTREMELY helpful, polite & professional.Atlee M.
El cliente no dejó un comentario.Leroy F.
El cliente no dejó un comentario.Tabrez A.
Very good customer service.Pablo N.
Very professional operation you got going, manager who checked me in was very helpful.Sean D.
El cliente no dejó un comentario.xiomara T.
Excellent customer service!thomas J.
El cliente no dejó un comentario.Shannon W. | Overall Experience
My overall experience with uhaul was very poor. It was not this pick-up locations fault - it was the schedulers' and corporate's fault. My reservation was moved twice because my truck was given away to different customers twice. The first time, my reservation said it was â€œ24/7 - pick up your truck at any timeâ€. The location did not honor this however, as they gave away my truck ten minutes after my original reservation time. The scheduler told me my second location would hold my truck for me for one hour. This was also not honored, as I arrived 30 minutes after my appointment time and my truck had been given away. To add insult to injury, the store workers at the second location were very rude, blaming me for being late and not offering me any solution. On top of that, I spoke to the same scheduler again, and she was also rude, claiming that she told me to get there early. However, I asked her multiple times, and she told me my truck would be held for me for at least an hour. Overall, the service was very poor from uhaul and the workers were rude. I am extremely disappointed in my experience with uhaul.Juan C.
Outstanding staff, friendly and determined to get the job done. A real pleasure to work with this location. 5-STARSwilliam K.
THE LADY RUNNING THE FRONT DESK WAS PROFESSIONAL AND KIND. DID HER JOB AND I WAS OUT THE DOOR. THANK YOU SO MUCHthomas K.
El cliente no dejó un comentario.Bri N.
Better After hours dropoff informationFabian J.
El cliente no dejó un comentario.Robert K.
I didn't realize my reservation was at 3pm, but the staff helped me out when another truck was coming in and let me take that one at 10am. They were all super nice and accommodating. Thank you very much!!!Travis H.
El cliente no dejó un comentario.Tia S.
El cliente no dejó un comentario.Nathanial B.
I've rented multiple U-Hauls in the past 2 years, and this site was the best experience yet.Jeffrey S.
El cliente no dejó un comentario.Jose R.
El cliente no dejó un comentario.Liza S.
El cliente no dejó un comentario.Darrell B.
The car I borrowed from Uhaul had a huge crack on the front shield. Also, all workers there were mind busy. Maybe, they were accually busy but they didn't even ask for patience or show any recognition to customers. When I went to return the truck, the workers at the returning station tossed me to the desk and the desk workers tossed me to the returning station. I had to wait outside under 103 degree for 7 minutes till the first toss (outside to desk).CHOONGWOO STEVE K.
GFI. The tail light ! Get more employeesStephanie C.
This was not my selected location. If you change my pick up location, at least have the courtesy to email or text the information instead of wasting.Shannon G.
El cliente no dejó un comentario.BREYONA W. | Online Move In
Very Accommodating!!Paul M.
El cliente no dejó un comentario.TY R.
This location is by far the best location I have seen to. I absolutely appreciate all of the team very pleasant and awesome group of people. Thank you for all that you do.TINA S.
El cliente no dejó un comentario.Herbert A.
The cracked windshield reduced visibility. The driver side door was particularly difficult to completely close.erica K.
El cliente no dejó un comentario.John B. | Overall Experience
I drove approximately 20 miles. I put over 2 gallons of gas into the vehicle, yet I was charged a very signifcant Fuel Fee. I do not belive the measurments were accurate. I will not be back unless I receive a credit.Kevin S.
El cliente no dejó un comentario.BETHANY M.
El cliente no dejó un comentario.Wes J.
El cliente no dejó un comentario.James Y.
I had a reservation for the weekend, booked ~2 Weekes advanced. This location overbooked and said I can only rent the truck for one day, and gave me less than 24 hr notice. It was really stressful and unfair to change our plans like thatKahli H.
El cliente no dejó un comentario.Richard C.
El cliente no dejó un comentario.Jennifer P.
There was a little bits of broken glass in the back of the truck when I picked it up. The truck wasn't loaded with the furniture pads so I had to grab my own.Tuan N.
El cliente no dejó un comentario.Edna S.
Fastest disconnect of my trailer ever, truly, less than 30 seconds...from time I pulled into the equipment return bay until disconnected and free to go...maybe 45 seconds...that's NASCAR pit stop fast!Edward B.
Our truck had trouble getting the key out of the ignition; 2/3 times we stopped the engine it took a solid 5 minutes of wiggling to get it out.Bianca B.
I made a reservation to want to go and the day before I had to pick it up they called me and told me that they were not gonna have a U-Haul try to make me drive multiple hours to pick up a U-Haul so I could move and then on top of it they change my location which was a total inconvenient for meAustin P.
It was frustrating to have dickering over the amount of gas in the van after we took the effort to fill up to what we though was the corect amount.Elizabeth M.
Great Job, Keep up the good work.Reginald T.
El cliente no dejó un comentario.Evan D.
El cliente no dejó un comentario.amy B.
El cliente no dejó un comentario.GUILLERMO C.
Very good person at the customer service counter. Well thought out electronic return.James K.
El cliente no dejó un comentario.Charles S.
El cliente no dejó un comentario.Carlos M.
this is the second time i have rented from this location and twice they have tried to charge me for gas and dropping it off late fees. I have had to call in and fight with these people to correct those incorrect charges. I WILL NEVER GO BACK TO THIS LOCATION AGAIN!!!roman V.
El cliente no dejó un comentario.Joe G.
El cliente no dejó un comentario.Ming S.
El cliente no dejó un comentario.Daniel F.
El cliente no dejó un comentario.Richard B.
Well I got a scare the morning of my truck pickup that said the truck I was planning to use was no longer available. That would've made the 4th time my reservation was modified without my approval because of truck unavailability. Thankfully, after I informed Julie I was on my way, she made an executive decision to give me a different rental and that was all we needed. I'm grateful for that decision and it saved us from so many additional headaches.MARY M.
Just one comment about the reservation process that was a little confusing. I rented this trailer on the web remotely so that my relative in Louisiana could deliver something to me in Texas. However, that person still had to pay for the rental with their credit card, even though I had completed a reservation with my credit card. This caused some confusion at the time of pickup. It would be nice if you would allow the card used at reservation to continue to be the method of payment. Happy to provide more detail if helpful. Thanks.robert M.
It would be lovely to have a way to prop the exit door open when unloading one's car.Lisa Q. | Overall Experience
The parking lot is in disrepair, needs to be resurfacedBrian G. | First Impressions
El cliente no dejó un comentario.BRIA M. | First Impressions
El cliente no dejó un comentario.Lisa Q. | First Impressions
El cliente no dejó un comentario.Lisa S. | Overall Experience
El cliente no dejó un comentario.Wilfredo A. | Online Move In
Thank you for everything, UHaul always delivers great service.Chris G. | Overall Experience
no kindness to hispanicsMARIO B. | First Impressions
El cliente no dejó un comentario.Eiler S. | Online Move In
I recommend updating the storage access hours to match your office's hours on the UHaul website and app. Right now it says that stage can be accessed until 10pm.Eiler S. | Overall Experience
Overall GoodYAIR G. | First Impressions
El cliente no dejó un comentario.MELISSA H. | First Impressions
Awesome staff and very convenient location. I would highly recommend this location to friends and any one in need.antoinette j. | Overall Experience
El cliente no dejó un comentario.connie r. | First Impressions
Great serviceChris G. | First Impressions
El cliente no dejó un comentario.harriett q. | Overall Experience
It was clean Not well litKim D. | Overall Experience
El cliente no dejó un comentario.Shawn S. | Online Move In
El cliente no dejó un comentario.TERRY D. | Overall Experience
This is a great team and have been very informative and helpful any time I've called. I would definately reccomend this facility!Janis T. | Overall Experience
El cliente no dejó un comentario.Ronald B. | Overall Experience
The manager, Norvell was so helpful and has excellent customer service skillsJoan M. | Overall Experience
Muy buen trato bilingue.ROSALIO R. | First Impressions
No elevator for people who can't climb stairs while lifting. Totally not ADA compliant. Zero instructions on using the code in 2 keypads to access the building.Bobbie W. | Online Move In
No elevator facility, could have had a ramp instead of stairsNagashekar A. | Overall Experience
Extremely satisfiedRichard D. | First Impressions
I have used many uhaul facilities across the country and I will have to say this one has the best staff and cleanest facility I have been to, not only the storage units but also the trucks and property. 10 stars ⭐️ if I could give.DAWN M. | Overall Experience
El cliente no dejó un comentario.Amber H. | Online Move In
My key card never worked anytime I needed to go to enter my unit. Staff needed to fix my card every time.Jose G. | Overall Experience
El cliente no dejó un comentario.jacqueline i. | First Impressions
Quick and EasyCHARLOTTE J. | Online Move In
Absolutely appreciated all the team did here to help us. The manager made available the only storage unit left that could fit my belongings. The unit had just been vacated so he went out there and made sure it was clean and ready for me to use. The rest of the team is kind and helpful and willing to work with you to accomplish your moving goals on time or in my case, in a pinch. Highly recommend.Alexander L. | Overall Experience
Our move-in experience was very positive. Everything was as advertised so there were no surprises. We realized the unit we had selected on the 2nd floor was too small, but Norvell quickly switched us to a larger unit. Then Norvell and Patrick went the extra mile and helped us move the larger items from our 2nd floor unit down to our larger first floor rental. They were very kind and helpful. I highly recommend this facility .Denise A. | Online Move In
Staff was wonderful! Make sure to get a downstairs (no elevator) unit not against outside wall. My unit against the exterior wall had openings to the outside so it did not stay as climate controlled as I would have liked. Staff was awesome!Christopher B. | Overall Experience
I booked 5x10 looks the room size is really 4.5x 9.5 . Climate control really doesn't have any effect. There is no mention about staircasesaravana kumar r. | Online Move In
El cliente no dejó un comentario.SARAH P. | Overall Experience
El cliente no dejó un comentario.Nicholas P. | Overall Experience
El cliente no dejó un comentario.Nagashekar A. | First Impressions
El cliente no dejó un comentario.Gayla S. | First Impressions
Lots of confusion when acquiring my unit. I had made a reservation but when I got there they said they did not have the very unit I had reserved. Thankfully another unit was available. There was also mixed communication on the cancelation process with how the sign within the unit gave different information.Colin S. | Overall Experience
Unit reserved over a month ago was not available and I was sent to another locationNICHOLAS JAMES S. | First Impressions
There is no elevator, so moving items up and down the stairs is arduous. Also, someone attempted to break into our unit by prying a metal strip attached to the door. However, the staff are responsive and do a good job.MARC A. | Overall Experience
The process was confusing and the staff gave me different information than had been provided by the website. I had made a reservation for a specific unit but when I arrived they said they did not have any of that unit available. Thankfully I was able to get a suitable replacement on site, but my reservation was completely useless and made the process confusing. Also the cashier said that locks weren't provided so I bought one, but then one was in my unit when I opened it. Also I had asked about if I need to give a notice before I intend to vacate and they said I didn't, but then a sign inside the unit said I did need to do that. The process just has left me not very trusting of Uhaul because I cannot seem to get a straight or reliable answer on anything.Colin S. | First Impressions
It was difficult to get some one to help me both in times when they were busy and time when store and grounds are empty. They chose to over charge me and instead of correcting the mistake they chose to make up a different reason. I herd 5 different reason. I understand that they may be under staff but there's no reason for yelling.RANDY D. | Overall Experience
Norvell went above and beyond to make sure my storage needs were met at your Uhaul facility!! : )kathleen s. | First Impressions
Took care of what I needed, great service and really straightforward!MICHEAL S. | Overall Experience
Good people, safe location.Alfonso S. | Overall Experience
I was told I would qualify for a free month over the phone with a U-Haul employee and I made sure to call and make a reservation to make sure I qualified. When i actually tried to move in my reservation was nowhere to be found and said there was a stipulation for moving from out of town- this was not stated in the advertisement and on the page that said all you had to do was rent a truck so the experience was very frustrating and inconvenient, since I planned my whole move around this. I would Have chosen another storage facility had I known this was the caseVICTORIA ELAINE S. | First Impressions
The unit was supposed to be 1st floor, but it wasn't. I was charged for a 1st floor unit and when I called the location they were aware their system was doing that for this specific unit but I guess haven't done anything about it. I canceled and got my money back.Brad L. | Online Move In
Love the staff at this location.tamera t. | Overall Experience
El cliente no dejó un comentario.Hailey H. | First Impressions
El cliente no dejó un comentario.Sharon W. | First Impressions
El cliente no dejó un comentario.Eiler S. | First Impressions
Manager Norvell was very friendly and helpful. We will use Uhaul every time. Thank you for your great help.MARIA B. | First Impressions
Norvel wa greatBobby C. | Overall Experience
We had a lot of stuff we would have given to a charity if it was convenient, i.e. either on site or associated with U-haul to donate to.GILBERT A. | Overall Experience
Employees were not wearing masks. There is currently an ordinance in Travis County requiring employees to cover their face. https://www.austintexas.gov/department/covid-19-information/orders-rules#:~:text=In%20the%20City%20of%20Austin,2020%20through%20December%2031%2C%202021.Gary D. | Overall Experience
NingunoSara A. | Online Move In
The two gentleman who helped me went above and beyond! I am so grateful. I will be back :)Gabrielle L. | First Impressions
Excellent serviceJimmy F. | First Impressions
After being displaced with the winter storm the associates and manager at this location did everything they could to help. I will be forever grateful.NOELIA T. | Overall Experience
Had to rent van for another day, un expected expense, because the access hours at the facility were not clearly communicated. I spoke to management and staff about this, they seemed indifferent and the same lack of communication is most likely going to repeat itself again and again, costing customers time and money. SOLUTION: Post accurate access hours at storage entrance and update this locations webpage with hours of availability, including the option for 24-hour access. NONE of this is communicated at check-in.James C. | Online Move In
This is the only place I rent from the manger wall so helpful in getting me startedLarry g. | First Impressions
El cliente no dejó un comentario.NOELIA T. | First Impressions
El cliente no dejó un comentario.Jordyn S. | Overall Experience
El cliente no dejó un comentario.Cameron C. | First Impressions
El cliente no dejó un comentario.GILBERT A. | First Impressions
My experience with the Burnet storage Uhaul was outstanding. I believe the staff to be most helpful. And the facility was safe, secure, and accessible when I needed it to be. Thank you for a great experience.Jason L. | Overall Experience
Norbell was gracious and accommodating and worked expertly with me to fulfil my business objectives with uhaul. He is a great manager!RACHAEL K. | First Impressions
El cliente no dejó un comentario.HAROVEL W. | Overall Experience
Staff is friendly and professional. I had some issues and the Norvell the general manager addressed immediately and insured all was resolved. I would recommend to anyone needing storage.patricia r. | Overall Experience
El cliente no dejó un comentario.Oluwacope K. | Overall Experience
Staff were helpfull and friendly. Great experience overall.Hooman s. | Overall Experience
it was very dusty and upstairs where my storage unit was super hot. It doesn't have elevator nor ramps to get upstairs which made it super hard to get things in and out very hard.Martha M. | Overall Experience
El cliente no dejó un comentario.Brad W. | Overall Experience
El cliente no dejó un comentario.James C. | Overall Experience
Moving is stressful but my experience with uhaul was the worst. They made so many mistakes and still do! It's ridiculous.Valeria D. | First Impressions
Stella was very courteous and professional. A pleasure doing business with her.JOHN N. | First Impressions
Excellent service.Kenneth C. | Overall Experience
Norvell helped the whole way through. I could not have asked for a more understanding and patient person to help me with my moving and storage needs. GraciasCynthia A. | First Impressions
roaches in the second floor and staff had no interest at addressing that roach infestationDerek R. | Overall Experience
The staff here are super friendly and helpful, and the manager, Mr. Eutsey, really was very accommodating. They helped my move-in go as smooth as possible. ¡Gracias!James C. | First Impressions
So much better than customer service we did not receive at location by UT!Tommy H. | Overall Experience
Very friendly staffGarret P. | Overall Experience
I’d recommend using a U-Haul place away from the university and this one is just far enough away to avoid the year moving craziness for the students moving in.Ralph G. | Overall Experience
I believe the young mans name was Mason who checked me in. He was very courteous and helpful, went as far as to switch me to a unit closer to the stairs so I wouldn't have to move my things as far! He also has a great memory!Ana T. | Online Move In
El cliente no dejó un comentario.Tameka o. | First Impressions
The staff was helpful and assisted with unloading via their forklift.john v. | First Impressions
Great Staffmarlenne m. | Online Move In
Good rates and optionsaustin v. | Overall Experience
Norvell was very friendly and helpful.Garret P. | First Impressions
They didn't understand about the financial problems people are having during this pandemic. They really didn't care. I moved my stuff out of storage and they didn't even give me a pro rate price for 1/2 a month which is very unprofessionalDavid A. | Overall Experience
The store mánager Sean are a phenomenal group of professional, highly recommend all there servicesKATERINA R. | Overall Experience
El cliente no dejó un comentario.Katherine C. | Overall Experience
Super friendly staff, very helpful both times I've been in so far. It makes a difference having good customer service at a place I will be returning back to for some time to come!JESSICA B. | First Impressions
Mr. McMullen (Gm) and Mason CSR, and Black young girl CSR was excellent //. and very helpful....Best in Austin....Bobby C. | First Impressions
Sean and his team are always great. This is my third time as a client.Jeffrey S. | Overall Experience
The welcome was great. The staff was very knowledgeable in assisting me.Kenneth C. | First Impressions
Exceptional service! Simone is AMAZING!Audrey C. | First Impressions
Knowledgeable and helpful staff.Brad W. | First Impressions
The computer time really slowed down the process. The older hand written records were faster. ;-)john s. | First Impressions
10/10 Only issue is lack of elevator which made for some creative carrying when I first brought my storage in, but by no fault of their own. Definitely would recommendJennifer F. | Overall Experience
I was 100% pleased with this U-Haul business. The manager and staff were wonderfully helpful and friendly. It is a well-run operation with expertise for all your storage and moving needs. GREAT PEOPLEShirley M. | Overall Experience
Every staff member is professional, friendly and helpful. I was almost sorry i cleaned out my storage room because I enjoy visiting the property! Special thanks to Simone.Terese F. | Overall Experience
large slide door never really appeared to be open when i came during regular hours. I paid extra for after hours access and did not expect them to open then.marc l. | Overall Experience
Great serviceAngelo M. | Overall Experience
Very friendly and great service!Angelo M. | First Impressions
Would definitely rent a U-Box for my next move.Michelle C. | Overall Experience
A smooth and pleasant experience!robert l. | First Impressions
They made it very easy throughout process.ruggero law firn p. | Overall Experience
Beware this location will take your payment out of your account without your permission.renee k. | Overall Experience
All staff was very helpful and friendlyBarbara W. | Overall Experience
My only concern was the fact that there is no elevator it was a little difficult to bring the stuff up to the second floor.Brenda D. | Overall Experience
The whole Staff at this location is superior!! Their help and professionalism during my stressful days was extremely appreciated!! Sincerely, Michael JacksonMichael J. | Overall Experience