The parking lot is in disrepair, needs to be resurfaced
Brian G. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Burnet Rd & Hwy 183 S
Testimonials From Recent Customers
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It is extremely tacky to have the dolly and moving blankets inside the truck to tempt customers to spend a little extra. These items were in our way and negatively affected our move. Very annoying. This does not reflect upon the location, just the annoying policy no doubt set by U-Haul corporate.
Ethan B.Location is very disorganized. I had a pre booked uhaul and first they said they gave it away because i was 30 mins late! although i called before hand to reconfirm day before and same day. Then they found the keys to uhaul. They could not give a dolly for one way rental! Had to go to another uhaul location to rent separately! They parked 2 same size uhaul next to each other and didn't bother to walk us to the correct one outside the main entrance!
MURTAZA B.Great customer service and friendly staff. Very clean vehicle and easy drop off.
HEATHER S.Maintain the excellent customer service.
DAMON D.Office was ran very efficiently
Karen G.Windshield was dirty. Steering wheel was not properly aligned. It was at 2:00 o'clock position when driving down the road.
Jerel W.The only issue was the severe bouncing/vibration in the front drive train probably due to an unbalanced front tire or severe damaged.
Joseph D.The store manager used very poor people skills and was not helpful at all very disappointed out of the 15 years I've been loyal to this company . I regret choosing uhaul this time for the first time in 15 yrs
Harold M.The staff at this location is by far the best I've ever encountered, I do about 4 to 5 thousand $ worth of U-Haul truck rental a year and the staff here rocks . Thanks again for your great service.
Francisco L.Be honest and don't hide behind different classes of reservation without being up front and CLEAR about it. The person that called to tell me I had to pick up the truck 40 minutes away was extremely rude and apathetic. But I know you don't care and this review will go nowhere. Let's be honest.
Thomas H.The young lady who helped me was EXCELLENT!! She was knowledgeable and immediately knew the answers to my questions. Bear U-Haul experience ever!!
Jody H.I paid for assistance yo hook up a tow dolly and the car onto it. They had a lot of trouble hooking it up and complained about that particular tow dolly. I questioned them when or not it would be safe and asked several times if I would have problems with it over 1500 miles. They assured me I would not. I had a LOT of problems with the tow dolly! First they connected it incorrectly! Second the straps did not stay tight and I had to stop every 3-4 hours to re-tighten the ratchet straps. Third, it took over and hour and lots of WD40 to loosen the frozen ratchets enough to get unfreeze them and the car off the dolly. In short, nothing they did was correct, the new employee helping me didn't care and needs more training, plus the equipment is terribly maintained.
Brittany A.The general manager checked me out with a van but did not even inspect it beforehand. He charted a full tank of gas when there was less than 1/2. The engine oil light was on! And the AC cut in and out the entire time. Very unacceptable.
Laurie D.Great customer service, fast and friendly.
Nancy T.I gave the good rating because the employees were very nice and helpful. I give them an A+. However the trailer brake lights did not work (change lane lights and tail lights did work). Super employees though!!
ken B.Have more trailers that are one-way rentals.
LARRY B.All of the staff were amazing. The person who checked out the trailer, the person who hooked up the trailer, and the young lady who checked the trailer back in were all amazing.
Victoria F.nothing wrong with this location butthe after hours drop off procedure and phone app was very problematic
Bryan A.Very helpful and friendly even when I had a very high-maintenance day with many questions on a very busy day. Thank you for your kindness!! Excellent service - highly recommend !!
Laura C.Was a Very busy location the time I was their. Could use a little more help but other than that everything thing else was fine.
Jesse P.The manager was surly and unaccommodating for the mis-information I received. I was charged for gas I did not receive 5 gallons at $5/gal == $25 - what a scam.
charisse C.Equipment was not ready on time. This caused me to lose approximately $400 in fees related to having hired movers that could not be refunded. I did complain to the manager, however, nothing was done in my complaint was not taken seriously.
Harrison L.Moving boxes stacked floor to ceiling inside, like being in a maze. Nice, competent staff made up for this inconvenience.
Charles L.Everyone was really nice and helpful, and even though it seemed like things were busy the team there was friendly and professional.
Alejandro M.I needed the truck i rented for a day for one day longer because we finished really late and I wasn't finished unloading the truck. I didn't think this was problem as I've done it before without issue and I'm sure it happens all the time. I got a call from the office and the guy was incredibly rude to me. First, he asked me what he should to tell the family that needed the truck. That's his job, not mine. Then he told me i no longer had a contract and I needed to bring it back immediately. He was completely unprofessional and should not be allowed to speak to a customer that way. I will not be returning for my future moving needs.
Jeffrey S.I was not the driver dropping off and have no opinon
Jeffrey M.The front desk was slow, with only one clerk and up to 4 customers.
JeanPhilippe C.worse truck i have ever rented. felt like the front end was going to fall off!! kepted rolling like the tires were egg shaped, bouncing up and down. vibration was extreme. I told the person working there and she just laughed. I woild never rent from thisnplace again.
Roman V.I had to hold the steering wheel almost 45 degrees to the left to stay straight. Didn't feel like the truck was horribly well maintained from a mechanical perspective. Felt dangerous to drive on the highway.
Matthew B.The customer care is horrific. I have always used U-Haul in the past, and it was always excellent and the customer care was top rate! I know U-Haul is still excellent, but the franchise at 8710 Burnet Rd. Austin TX, has horrible customer service and they are also rude. This franchise gives U-Haul a bad name.
Lisa T.It was a one way rental to Vicksburg. Why am I getting a bill for more .
William N.Used this location to install a hitch also. The African American gentleman who helped with my trailer check in was fast and super friendly. Wish I got his name.
GARY M.Staff is super friendly and fair and their variety of trucks and trailers is excellent!
James G.App was not good
Sumer S.The truck condition was not good. I drove just 16 miles, refilled the tank for 5 gallons, still we had to pay fuel charge of 3 gallon to them.. Doesn't make sense.
RONIT R.Everyone was great, even though it was hectic and busy.
Erika B.Staff was friendly, VERY helpful and easy to work with!
Margaret T.Didn't have the truck I reserved online so paid 50% more
Marcus W.Front desk folks seemed a little distracted, but got the job done. Make it more obvious during booking that we need a 2 inch ball joint. I showed up with 2 and 5/16 and had to buy a new one on the spot. Chris is awesome.
Kevin L.Good job
Kenrick G.Not a thing could be improved. Everyone at this location was very kind and helpful.
Clare W.great staff, smooth and quick transaction
charles F.Trucks clean!!! Really good experience, guys on the front Desk make this so easy for me and great customer service!
JONATHAN G.They gave me a truck with an alignment that was way off. All 4 of the rear tires were in bad shape and had to be replaced during my trip. I also reserved 10 moving pads and when I arrived they told me “they were outâ€. The computer system was also lagging so badly that I spent over a half hour sitting at the register when waiting to get my truck. Chris, who helped me hook up the auto transport, was friendly and very helpful.
Patrick P.I was very frustrated that the rental price quoted to me online was $200 more when I arrived at the location.
BONNIE C.Thanks to the attendant for helping me to check out quickly when I let him know I was running late for an appointment.
Nathan G.I reserved at a different location, and it was reassigned without notification.. the return site was not working.
Lucius L.The booking process was a big struggle. I filled out all my information and booked a truck and then it logged me in to my account and wiped my order out. I then had to RE enter everything and when I finished it said I had two trucks booked and wouldn't let me cancel one of them. The mobile check in to get the truck was a headache as well. Ended up waiting 30 minutes for my account to be reviewed. This whole process could be improved. Gracias
Austin W.App needs improvement. Difficulty with loading pictures. Box returns were a different process.
Todd H.From Check in to trailer hitch up, everybody was very helpful and friendly
David S.I am uset with the fact that when we first reserved the biggest U haul truck, we were not told that we had to drop it of at a designated location. We were told to call and give them the location address where the truck would be dropped off. Well, we make the call and the rep states we have to drop off a a certain location. We had a U haul location about 5 minutes away from our destination, but no we had to take it where the rep stated it needed to go. So we went 8 miles over our limit. I am so upset over this. Why did the first rep not yell us this! You need to communicate better with your customers.
Miguel R.faster computing for checkout
kutalmis S.Great
Kenrick G.Virtual checkout didn't work. The two younger employees were playing around as if there weren't customers in the store. Check out was long and they didn't believe me for the time and distance I needed. Changed it all to increase my price for more money. I had used the app to secure my rental and they said that it didn't work and charged me in person. Not a bad experience just annoying and long and not as easy as other locations.
Chrystal H.You best triple check your reservation, or you will be sorry.
Walter K.a service notice came on about 3 hours into trip about some handling function needed to be serviced.
LAWRENCE L.Austin l9cation is always been good that's why I go there.Should have my last transport
ARTHUR L.Thank you for everything, UHaul always delivers great service.
Chris G. | Overall Experienceno kindness to hispanics
MARIO B. | First ImpressionsI recommend updating the storage access hours to match your office's hours on the UHaul website and app. Right now it says that stage can be accessed until 10pm.
Eiler S. | Overall ExperienceOverall Good
YAIR G. | First ImpressionsAwesome staff and very convenient location. I would highly recommend this location to friends and any one in need.
antoinette j. | Overall ExperienceGreat service
Chris G. | First ImpressionsIt was clean Not well lit
Kim D. | Overall ExperienceThis is a great team and have been very informative and helpful any time I've called. I would definately reccomend this facility!
Janis T. | Overall ExperienceThe manager, Norvell was so helpful and has excellent customer service skills
Joan M. | Overall ExperienceMuy buen trato bilingue.
ROSALIO R. | First ImpressionsNo elevator for people who can't climb stairs while lifting. Totally not ADA compliant. Zero instructions on using the code in 2 keypads to access the building.
Bobbie W. | Online Move InNo elevator facility, could have had a ramp instead of stairs
Nagashekar A. | Overall ExperienceExtremely satisfied
Richard D. | First ImpressionsI have used many uhaul facilities across the country and I will have to say this one has the best staff and cleanest facility I have been to, not only the storage units but also the trucks and property. 10 stars ⭐️ if I could give.
DAWN M. | Overall ExperienceMy key card never worked anytime I needed to go to enter my unit. Staff needed to fix my card every time.
Jose G. | Overall ExperienceQuick and Easy
CHARLOTTE J. | Online Move InAbsolutely appreciated all the team did here to help us. The manager made available the only storage unit left that could fit my belongings. The unit had just been vacated so he went out there and made sure it was clean and ready for me to use. The rest of the team is kind and helpful and willing to work with you to accomplish your moving goals on time or in my case, in a pinch. Highly recommend.
Alexander L. | Overall ExperienceOur move-in experience was very positive. Everything was as advertised so there were no surprises. We realized the unit we had selected on the 2nd floor was too small, but Norvell quickly switched us to a larger unit. Then Norvell and Patrick went the extra mile and helped us move the larger items from our 2nd floor unit down to our larger first floor rental. They were very kind and helpful. I highly recommend this facility .
Denise A. | Online Move InStaff was wonderful! Make sure to get a downstairs (no elevator) unit not against outside wall. My unit against the exterior wall had openings to the outside so it did not stay as climate controlled as I would have liked. Staff was awesome!
Christopher B. | Overall ExperienceI booked 5x10 looks the room size is really 4.5x 9.5 . Climate control really doesn't have any effect. There is no mention about staircase
saravana kumar r. | Online Move InLots of confusion when acquiring my unit. I had made a reservation but when I got there they said they did not have the very unit I had reserved. Thankfully another unit was available. There was also mixed communication on the cancelation process with how the sign within the unit gave different information.
Colin S. | Overall ExperienceUnit reserved over a month ago was not available and I was sent to another location
NICHOLAS JAMES S. | First ImpressionsThere is no elevator, so moving items up and down the stairs is arduous. Also, someone attempted to break into our unit by prying a metal strip attached to the door. However, the staff are responsive and do a good job.
MARC A. | Overall ExperienceThe process was confusing and the staff gave me different information than had been provided by the website. I had made a reservation for a specific unit but when I arrived they said they did not have any of that unit available. Thankfully I was able to get a suitable replacement on site, but my reservation was completely useless and made the process confusing. Also the cashier said that locks weren't provided so I bought one, but then one was in my unit when I opened it. Also I had asked about if I need to give a notice before I intend to vacate and they said I didn't, but then a sign inside the unit said I did need to do that. The process just has left me not very trusting of Uhaul because I cannot seem to get a straight or reliable answer on anything.
Colin S. | First ImpressionsIt was difficult to get some one to help me both in times when they were busy and time when store and grounds are empty. They chose to over charge me and instead of correcting the mistake they chose to make up a different reason. I herd 5 different reason. I understand that they may be under staff but there's no reason for yelling.
RANDY D. | Overall ExperienceNorvell went above and beyond to make sure my storage needs were met at your Uhaul facility!! : )
kathleen s. | First ImpressionsTook care of what I needed, great service and really straightforward!
MICHEAL S. | Overall ExperienceGood people, safe location.
Alfonso S. | Overall ExperienceI was told I would qualify for a free month over the phone with a U-Haul employee and I made sure to call and make a reservation to make sure I qualified. When i actually tried to move in my reservation was nowhere to be found and said there was a stipulation for moving from out of town- this was not stated in the advertisement and on the page that said all you had to do was rent a truck so the experience was very frustrating and inconvenient, since I planned my whole move around this. I would Have chosen another storage facility had I known this was the case
VICTORIA ELAINE S. | First ImpressionsThe unit was supposed to be 1st floor, but it wasn't. I was charged for a 1st floor unit and when I called the location they were aware their system was doing that for this specific unit but I guess haven't done anything about it. I canceled and got my money back.
Brad L. | Online Move InLove the staff at this location.
tamera t. | Overall ExperienceManager Norvell was very friendly and helpful. We will use Uhaul every time. Thank you for your great help.
MARIA B. | First ImpressionsNorvel wa great
Bobby C. | Overall ExperienceWe had a lot of stuff we would have given to a charity if it was convenient, i.e. either on site or associated with U-haul to donate to.
GILBERT A. | Overall ExperienceEmployees were not wearing masks. There is currently an ordinance in Travis County requiring employees to cover their face. https://www.austintexas.gov/department/covid-19-information/orders-rules#:~:text=In%20the%20City%20of%20Austin,2020%20through%20December%2031%2C%202021.
Gary D. | Overall ExperienceNinguno
Sara A. | Online Move InThe two gentleman who helped me went above and beyond! I am so grateful. I will be back :)
Gabrielle L. | First ImpressionsExcellent service
Jimmy F. | First ImpressionsAfter being displaced with the winter storm the associates and manager at this location did everything they could to help. I will be forever grateful.
NOELIA T. | Overall ExperienceHad to rent van for another day, un expected expense, because the access hours at the facility were not clearly communicated. I spoke to management and staff about this, they seemed indifferent and the same lack of communication is most likely going to repeat itself again and again, costing customers time and money. SOLUTION: Post accurate access hours at storage entrance and update this locations webpage with hours of availability, including the option for 24-hour access. NONE of this is communicated at check-in.
James C. | Online Move InThis is the only place I rent from the manger wall so helpful in getting me started
Larry g. | First ImpressionsMy experience with the Burnet storage Uhaul was outstanding. I believe the staff to be most helpful. And the facility was safe, secure, and accessible when I needed it to be. Thank you for a great experience.
Jason L. | Overall ExperienceNorbell was gracious and accommodating and worked expertly with me to fulfil my business objectives with uhaul. He is a great manager!
RACHAEL K. | First ImpressionsStaff is friendly and professional. I had some issues and the Norvell the general manager addressed immediately and insured all was resolved. I would recommend to anyone needing storage.
patricia r. | Overall ExperienceStaff were helpfull and friendly. Great experience overall.
Hooman s. | Overall Experienceit was very dusty and upstairs where my storage unit was super hot. It doesn't have elevator nor ramps to get upstairs which made it super hard to get things in and out very hard.
Martha M. | Overall ExperienceMoving is stressful but my experience with uhaul was the worst. They made so many mistakes and still do! It's ridiculous.
Valeria D. | First ImpressionsStella was very courteous and professional. A pleasure doing business with her.
JOHN N. | First ImpressionsExcellent service.
Kenneth C. | Overall ExperienceNorvell helped the whole way through. I could not have asked for a more understanding and patient person to help me with my moving and storage needs. Gracias
Cynthia A. | First Impressionsroaches in the second floor and staff had no interest at addressing that roach infestation
Derek R. | Overall ExperienceThe staff here are super friendly and helpful, and the manager, Mr. Eutsey, really was very accommodating. They helped my move-in go as smooth as possible. ¡Gracias!
James C. | First ImpressionsSo much better than customer service we did not receive at location by UT!
Tommy H. | Overall ExperienceVery friendly staff
Garret P. | Overall ExperienceI’d recommend using a U-Haul place away from the university and this one is just far enough away to avoid the year moving craziness for the students moving in.
Ralph G. | Overall ExperienceI believe the young mans name was Mason who checked me in. He was very courteous and helpful, went as far as to switch me to a unit closer to the stairs so I wouldn't have to move my things as far! He also has a great memory!
Ana T. | Online Move InThe staff was helpful and assisted with unloading via their forklift.
john v. | First ImpressionsGreat Staff
marlenne m. | Online Move InGood rates and options
austin v. | Overall ExperienceNorvell was very friendly and helpful.
Garret P. | First ImpressionsThey didn't understand about the financial problems people are having during this pandemic. They really didn't care. I moved my stuff out of storage and they didn't even give me a pro rate price for 1/2 a month which is very unprofessional
David A. | Overall ExperienceThe store mánager Sean are a phenomenal group of professional, highly recommend all there services
KATERINA R. | Overall ExperienceSuper friendly staff, very helpful both times I've been in so far. It makes a difference having good customer service at a place I will be returning back to for some time to come!
JESSICA B. | First ImpressionsMr. McMullen (Gm) and Mason CSR, and Black young girl CSR was excellent //. and very helpful....Best in Austin....
Bobby C. | First ImpressionsSean and his team are always great. This is my third time as a client.
Jeffrey S. | Overall ExperienceThe welcome was great. The staff was very knowledgeable in assisting me.
Kenneth C. | First ImpressionsExceptional service! Simone is AMAZING!
Audrey C. | First ImpressionsKnowledgeable and helpful staff.
Brad W. | First ImpressionsThe computer time really slowed down the process. The older hand written records were faster. ;-)
john s. | First Impressions10/10 Only issue is lack of elevator which made for some creative carrying when I first brought my storage in, but by no fault of their own. Definitely would recommend
Jennifer F. | Overall ExperienceI was 100% pleased with this U-Haul business. The manager and staff were wonderfully helpful and friendly. It is a well-run operation with expertise for all your storage and moving needs. GREAT PEOPLE
Shirley M. | Overall ExperienceEvery staff member is professional, friendly and helpful. I was almost sorry i cleaned out my storage room because I enjoy visiting the property! Special thanks to Simone.
Terese F. | Overall Experiencelarge slide door never really appeared to be open when i came during regular hours. I paid extra for after hours access and did not expect them to open then.
marc l. | Overall ExperienceGreat service
Angelo M. | Overall ExperienceVery friendly and great service!
Angelo M. | First ImpressionsWould definitely rent a U-Box for my next move.
Michelle C. | Overall ExperienceA smooth and pleasant experience!
robert l. | First ImpressionsThey made it very easy throughout process.
ruggero law firn p. | Overall ExperienceBeware this location will take your payment out of your account without your permission.
renee k. | Overall ExperienceAll staff was very helpful and friendly
Barbara W. | Overall ExperienceMy only concern was the fact that there is no elevator it was a little difficult to bring the stuff up to the second floor.
Brenda D. | Overall ExperienceThe whole Staff at this location is superior!! Their help and professionalism during my stressful days was extremely appreciated!! Sincerely, Michael Jackson
Michael J. | Overall ExperienceCourtney was efficient, knowledgeabe and polire. Thx !
joe d. | ReservaciónGracias.
Bill W. | Overall ExperienceVery old facility. Interior storage unit hallways were tight and difficult to get anything of size in to the unit. Staff was extremely helpful and friendly though.
chris b. | Overall ExperienceEverything was great until I had 3 large boxes full of mouse droppings and things chewed upon of which there was no food stored in the storage room . Such an awful feeling not to know what was clean!
MICHELLE H. | Overall Experience