Customer Reviews for U-Haul Moving & Storage at Burlingame

7,558 reviews

2720 Burlingame Ave SW   Wyoming, MI 49509
(N Of 28th St)

(616) 538-8020

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(616) 538-8020

2720 Burlingame Ave SW
Wyoming, MI 49509
(N Of 28th St)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Larry Bowman 
Rating:
5.0

Customer did not leave a comment.

Robert Pruim 
Rating:
5.0

Customer did not leave a comment.

Jack Billingsley 
Rating:
3.0

Customer did not leave a comment.

Karl Domeier 
Rating:
4.0

Customer did not leave a comment.

Gary Miller 
Rating:
5.0

Customer did not leave a comment.

Rebecca Haven 
Rating:
5.0

Customer did not leave a comment.

AARON HERNAN 
Rating:
3.0

The tires on the van I was given were completely bald. It was very dangerous to drive since there was several inches of snow that came down that day.

Aidan Faraji 
Rating:
5.0

Good question

Miguel Garcia 
Rating:
2.0

Customer did not leave a comment.

robert steiner 
Rating:
5.0

I'll always go here for my rental needs.

Maurie Terpstra 
Rating:
5.0

Customer did not leave a comment.

mike larabee 
Rating:
2.0

Customer did not leave a comment.

karina sanchez 
Rating:
3.0

The process to pick up was very smooth. When returning the equipment they asked that we drive it around back to he checked in but there was a line out to the road and we could not pull in. We ended up having to go in and ask for someone to move the vehicles so we could pull in. They felt under staffed.

Brea Box 
Rating:
5.0

Customer did not leave a comment.

JAMES HOWARD SMITH 
Rating:
5.0

Customer did not leave a comment.

Martin Mull 
Rating:
5.0

Customer did not leave a comment.

deandre taylor 
Rating:
5.0

Customer did not leave a comment.

Chris Kooyers 
Rating:
5.0

Customer did not leave a comment.

Christopher Morrison 
Rating:
5.0

Your app was malfunctioning it kept me at drop off for much longer than I should have been there. However dispite a short delay at the beginning of the day the manager remedied the issue. Which however caused my arrival back to the location after close. Which caused my discovery of the app not working properly - for context the app would not find my location (I was sharing my location with the app). And would not process or scan the barcode on the building to allow me further.) a part of the issue is if the app gets rotated (I e. The phone gets tilted 90degrees) it kicks you out of the progress made from the app process for dropping off your equipment after close and then you have to restart from the beginning again. Which the person who ended up helping me ( Tammy after requesting a. All back for help) said I had multiple closing processes started but I couldn't go forward. To finish the process at any point. Which was why more than one closing process was started

charles trudeau 
Rating:
4.0

Very nice people

Keith Graham 
Rating:
5.0

Customer did not leave a comment.

Juan Rafael-Velasquez 
Rating:
5.0

Staff member was professional, kind, and the main reason I would come back to this location! Sorry, I’m blanking on his name!!

Kayla Baer 
Rating:
5.0

Customer did not leave a comment.

James Beary 
Rating:
5.0

Van was very dirty, so much so that the outside mirrors were unusable. This was not a safe van due to the mirrors. Everything that was out inside came out dirty. I would not expect this kind of vehicle from a U-Haul.

Sandra Jonick 
Rating:
5.0

Customer did not leave a comment.

Sarah Noorman 
Rating:
5.0

Customer did not leave a comment.

ROBERT CHAMBERS 
Rating:
4.0

Customer did not leave a comment.

ronald nickels 
Rating:
5.0

Customer did not leave a comment.

Ron Rykse 
Rating:
3.0

Truck was very dirty inside and the customer service was horrible. One of the employees was on their phone and talking very loudly about naked women when I returned my truck. All he did was take my key and continued his conversation, never said anything to me at all. Horrible customer service

Kim Kimble 
Rating:
5.0

With the equipment need inspection well done put some WD40s on some parts.

Thain Thang 
Rating:
5.0

Customer did not leave a comment.

Jeremy Korhorn 
Rating:
5.0

Customer did not leave a comment.

Brian Fleischer 
Rating:
5.0

Customer did not leave a comment.

David Sherd 
Rating:
5.0

Have more personal at counter at the time of rent process, people waiting longer in line that the time it takes to do paperwork.

Vincente Perez 
Rating:
5.0

Kevin is very helpful & good at what he does Made the experience very smooth & non stressful 👍

SHERYL VANDERMYDE 
Rating:
5.0

Customer did not leave a comment.

angie rodriguez 
Rating:
5.0

Customer did not leave a comment.

Adrianna Dejesus 
Rating:
5.0

Customer did not leave a comment.

Micheal Ciesieslki 
Rating:
5.0

All great, great employees... but guys, your app that your poor employees have to use SUCKS! You got Excellent because your people are great, but your tech leaves a lot to be desired. Please, look into fixing your things and give your amazing employees a raise for dealing with your less then stellar system ;)

Comfort Love 
Rating:
4.0

Customer did not leave a comment.

Eric Mys 
Rating:
5.0

Customer did not leave a comment.

Steve Romanow 
Rating:
5.0

The return lane is a little narrow, but not much you can do about that I imagine. Good experience overall.

Ryan Johnson 
Rating:
1.0

We contracted bed bugs from our truck.

Sarah Beltinck 
Rating:
3.0

Equipment was okay, one van was apparently missing a spare tire that Uhaul called to see if we removed after we had returned the vans (we had not). My drivers could not charge their cell phones as the connection did not work in the vans. Otherwise ok. It felt a bit ridiculous to be charged a cleaning fee because my driver forgot to review a couple empty boxes in the back upon return of one of the vans.

Jess Saurman 
Rating:
5.0

The representative that helped me was very knowledgeable. He was working alone and there was a line of customers wanting to rent vehicles. He kept his composure not letting the line fluster him.

Jennifer Bartrand 
Rating:
4.0

Customer did not leave a comment.

Rafael Otero 
Rating:
5.0

Customer did not leave a comment.

Carol Kragt 
Rating:
4.0

Customer did not leave a comment.

Steve Romanow 
Rating:
3.0

Although the rental went well and the truck served me well, I have to complain about a couple of things. 1. This location is notorious for a long line. This Saturday was no exception with over 12 people waiting in line and limited parking. If personel is an issue, use Kioskes. I tried the online check-in, just to have to manually check-in anyway. 2. David reeked of stale cheap beer. I am sure he had fun the night before, but employees should come in well groomed and dressed professionally. Although he was nice and seemed to know what he was doing. The smell was difficult to bare while interacting with him. Overall, I will continue to use U-haul, but when equipment is available at other locations, I will avoid this one at all costs.

Nathan Garrett 
Rating:
5.0

Customer did not leave a comment.

JOSHUA ROYS 
Rating:
5.0

Great experience overall. Everything went according to plan

JULIE LUNDVICK 
Rating:
5.0

Customer did not leave a comment.

Scott Boal 
Rating:
5.0

Customer did not leave a comment.

amanda Trinkle 
Rating:
5.0

Customer did not leave a comment.

Tom Hysong 
Rating:
5.0

Customer did not leave a comment.

Jefferson Zelaya 
Rating:
4.0

Customer did not leave a comment.

Doug Brouwer 
Rating:
5.0

Customer did not leave a comment.

Justin Paul 
Rating:
5.0

Customer did not leave a comment.

Cynthia Walters 
Rating:
5.0

Drop off was very simple and fast!

Eric Neff 
Rating:
5.0

In & out very fast to pick up my rental. Return process was also very quick. This is my favorite location to rent from, ill be back!

Ray Cook 
Rating:
5.0

Continue the great service.

Oralee Wells 
Rating:
5.0

The staff went above and beyond to be helpful. It was such a difference from customer service you get at any other store. When you're my age you remember the times when customers were treated like they were important and that's the service we got . My dad was military and we used U-Haul every time he was transferred and the good old fashioned service is what we received. Thanks to Joe and Kevin. Let me add they were efficient and courteous.

Edward Kelman  |  First Impressions 
Rating:
2.0

I checked into the app and went through all the steps and it asked me to get the keys from the inside. The app told me that I did not stand in line but could go right up to the counter and get my keys. The rep told me to get in line and I had to wait. After my turn was up, the keys were not at the counter. We went outside and tried to open the key lock boxes that were hard to open and the keys were not in there. At that point, he told me that we would have to switch it out and I was gave a little sigh due to being frustrated. At that point, he started yelling at me saying things like it's not my problem and if I had a problem with it to report it and leave a review. I am not sure what his problem was but it was uncomfortable. He gave me the keys to the new truck and I walked out into the lot to leave. The truck was blocked in so I went inside to tell him. He grabbed all the keys to move the 2 trucks behind me so I could get out. While he was backing them out he struck the second one with the one he was driving and got out. He didn't even guide me out so I was safe from hitting another vehicle or person. Honestly, it was a terrible experience and I won't be coming back.

JASON TIERI 
Rating:
2.0

Asked for a truck in person, but was told none were available. Went outside and made a reservation online, was able to get a truck 10 minutes after being told none were available. What kind of business refuses in person requests? Couldn't the person just have done the same thing I did to get me a truck? Obviously these people aren't there to help, won't be coming there again.

Ryan List 
Rating:
4.0

Check in guy was great. Yet he changed our delivery location which created a real mess for us.

Jean Luc Miralda 
Rating:
4.0

My first reservation at a different location dropped the ball. I was sent to this Burlingame location, because the first place didn’t have my truck. Dominique was extremely helpful and very personable. If fact, she did so well, I forgot I was upset about the missed reservation. Thank you Dominique!

Rambo Nguyen 
Rating:
4.0

Customer did not leave a comment.

Jesse Reda 
Rating:
5.0

The gentleman that assisted us was professional and very helpful. It’s nice to see a guy who understands customer service and cares about his job!

Paul Barager 
Rating:
5.0

Great customer service.

LUIS GRULLON 
Rating:
5.0

We had trouble with the door. When we reported it upon return. They put a work order in asap. Everything else was great

Laura Saarinen 
Rating:
5.0

Customer did not leave a comment.

Craig Hamstra 
Rating:
5.0

Customer did not leave a comment.

serena hardges 
Rating:
5.0

Customer did not leave a comment.

Nickolas Pearce 
Rating:
5.0

There's really nothing to improve upon. In fact, at the last minute while we were at the UHaul location, we upgraded from a 5x8 to a 6x12 Cargo Trailer. Everything about our experience was delightful and wonderful. Joe (Inside) and Kevin (Outside) were helpful, courteous and customer service oriented.

Wilma Jo Carlson 
Rating:
3.0

Trailer was a 6x12 but the drop get was only 5 foot opening so we could use it but they still charged us and with all the snow that was in it u could tell we have loaded it

Thomas Townsend 
Rating:
1.0

Prep busses during winter. Pre-trip all fleet vehicles before pullout.

Brent Majors 
Rating:
5.0

My experience with you all service today on Burlingame was very nice the young lady that help me with very patient and kind and respectful she talked with a soft kind voice she made me very comfortable I enjoy chatting with her it was a blessing to be able to talk with her and also use you guys this equipment box truck and I will be coming to see you guys again shortly God bless you all and have a blessed year

Robin Quinn 
Rating:
3.0

The truck was not ready when we got there. The back door of the truck was frozen solid with ice and the employee had to struggle to get ot open. We were probably there for 45 minutes before we could leave.

theo miller 
Rating:
5.0

Customer did not leave a comment.

Carol Roberts 
Rating:
5.0

Customer did not leave a comment.

Charlie James 
Rating:
5.0

Let me up early. Drop was easy and everyone was great.

Brad Hirst 
Rating:
4.0

Customer did not leave a comment.

CHERYL WARD 
Rating:
3.0

Check vehicle to make sure everything works and the truck has a ramp for moving appliances

Eric Veenstra 
Rating:
5.0

need to update your u haul trucks

April Laisure 
Rating:
5.0

Customer did not leave a comment.

Connie Meyer 
Rating:
5.0

Customer did not leave a comment.

Joe Brechting 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA JACKSON 
Rating:
4.0

We never got our furniture pads we requested on the reservation, and were charged for them.Overall, good experience.

Nicole Willison 
Rating:
4.0

The Saturday morning surge of rental customers caused a delay. Maybe have extra staff on Saturdays to handle the walk-ins that need a lot of assistance or add kiosks for those who completed their rental check-in online.

Dwight Quenga 
Rating:
5.0

Customer did not leave a comment.

Sherrell Jackson 
Rating:
4.0

Everything was great. The process to get it took forever tho. Only one person with a whole line of people.

Angela Artale 
Rating:
5.0

Customer did not leave a comment.

Richard Smit 
Rating:
5.0

No problems, no extra fees and everything went smoothly.

Anna Stroh 
Rating:
5.0

Customer did not leave a comment.

Garth Bailey 
Rating:
5.0

Equipment worked perfect

Randy Joppie 
Rating:
4.0

Customer did not leave a comment.

Kathy Brennan  |  Online Move In 
Rating:
5.0

Excellent! Carlos was friendly, very helpful and knowledgeable.

JOSEPH PETER HOLICKI 
Rating:
5.0

Customer did not leave a comment.

Mark Nitzel 
Rating:
5.0

Customer did not leave a comment.

Kevin Lange 
Rating:
5.0

Customer did not leave a comment.

Emily Watson 
Rating:
5.0

Hello. This is not Larry this is the the young lady that was with him when we got the storage U-Haul and when we got the storage I was not aware that he never brought the U-Haul back I am extremely so sorry about whatever he did I don't know what's going on with him I know he has a lot of issues going on right now he has cancer he has his kidneys are failing and I know he's been in and out of the hospital a lot he's on his like last leg of dying so I'm extremely sorry I'm not I've just I was aware that he never brought the U-Haul back because I got arrested because I was driving it to go to the store and I didn't know that it was not supposed to be back at that this whole time that he was talking to you guys so I am so apologetic if there's any money old I will try to pay as much as I canAnd like I said like I said he's very he's very sickly he has colon cancer and his kidneys are failing so he's been in and out of the hospital and he was letting a lady named Stacy Corbett drive the U-Haul all this time and I thought that they were able to drive the U-Haul until I found out the other day I went to jail and I got in big trouble for it because I didn't know that was supposed to be brought back a while ago I thought he was making efforts to pay you guys so if you can give me a call back as soon as possible my name is Carmen I would greatly appreciate it cuz I have a few questions myself but like if any money is old that I can try to help pay I will if you can give me a call back at this number that would be very appreciative thank you dDominique

larry eaton  |  Overall Experience 
Rating:
5.0

Tow dolly ratchets are a little rusty,they dont ratchet easy.

Lee Rigney 
Rating:
5.0

Customer did not leave a comment.

Carlos Vega  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marquan Cummings  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Bolts  |  First Impressions 
Rating:
2.0

No one seems to know what's going on. When I went to get my lock back the guy deactivated my account before I could get in there and then he couldn't get me in to get my lock back. I don't want to pay an extra month. He told me to come look for Pete but he didn't know when Pete showed up but he did know that he left at 1:00. I don't have to work till 9:00 but I don't know when Pete shows up. I really would like that lock back. I don't want to pay for another month

MELANIE RUTH REED  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nei Thuan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Hancock  |  Overall Experience 
Rating:
5.0

I 've used This Location on Burlingame in Wyoming Michigan for Every Move I've done and have Always been Satisfied👍👍💖

ruby hicks  |  Overall Experience 
Rating:
5.0

5 stars. Very friendly, helpful, and polite. The only find I found at fault was the threshold of the door going into the building had a huge crack. The carts wouldn’t go over it unless you picked up the cart/wheels to get over it. Inconvenience!

PAMELARENA RASHA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Britain Hawk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAMELARENA RASHA  |  First Impressions 
Rating:
5.0

Dominique and Scott, they are awesome they deserve a big raise.

Dalia Rodriguez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Abdullahi Salat  |  Overall Experience 
Rating:
4.0

So far everything has been okay and the staff has been super helpful.

Rose Martin  |  First Impressions 
Rating:
5.0

I have and will continue to use it for all my storage needs because of the Helpful, Friendly, Professional Employees. The Facilities are Clean and I feel my Belongings are Safe and Secure!

ruby hicks  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Patricia Ansari  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johanna Santiago  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shamara Parks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keyotta Hines  |  First Impressions 
Rating:
5.0

Very helpful staff. In special Rick always is there and available to give solutions for anything! Good job! 👏

Ioana Sasa  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jeanene Rohloff  |  Overall Experience 
Rating:
5.0

Lo único del storage es que me dijeron que cabía dos cuartos y el truck cabían dos cuartos y era grande por dentro aunque estuve que dejar cosas en Mississippi. Y yo pensé que así de grande era el truck de dos cuartos así de grande sería el storage. Y no fue así estuve que poner la mitad de mis cosas y las de mis hijos en el storage y la otra mitad en mi carro y en un sótano.. Mi experiencia con todo el personal que me atendio fue muy buena. El truck tuve que poner mas gasolina del que me habían dicho al principio. Gracias por su atención

Johanna Santiago  |  First Impressions 
Rating:
5.0

Rick was very helpful and friendly! I was impressed by the facility, clean space and quick solutions for all the issues. Good job! Keep like this!

Ioana Sasa  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jeanene Rohloff  |  First Impressions 
Rating:
5.0

It was a Sunday and the place was busy, so I understand we could not get as much attention as we would like. I feel the it could be a lot clearer how to find the storage location, that you should cut the tie wrap and proceed, that a name on the tag to confirm you are in the correct place. The guy checking in the vehicles in the back was very helpful!

dan disebastian  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eloi Beaton  |  First Impressions 
Rating:
5.0

Just an awesome place! Ryan and Pete were very helpful, kind, and took the time to hear our story! I was very satisfied with their service and felt my belongings were very safe!!

Susan Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Frase  |  Online Move In 
Rating:
5.0

Everything was awesome.

ines tapia  |  First Impressions 
Rating:
5.0

Pete and Ryan are wonderful! Very helpful with the storage rentals, keys, parking to unload and turning in the truck and car hauler!! Looking forward to coming back to get our belongings!

Susan Moore  |  First Impressions 
Rating:
4.0

If it weren’t for Jerad‘s help, I would not have had a storage facility. You are lucky to have him as an employee. I truly think without him, your facility would not be what it is. Thank you.

KIM DAVIS  |  First Impressions 
Rating:
2.0

Hinges kept messing up, there were times I couldn’t get into or lock my unit. I felt someone was trying to get into my unit and no one did anything about it at all.

amanda Swank  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Arnold  |  Online Move In 
Rating:
5.0

Everyone was cool and down to earth thanks

Marcus Shelton  |  Overall Experience 
Rating:
2.0

Girl gave us a unit with stuff in it...it took about an hour for her to figure it out and switch us....then first payment was in system wrong

Angela Roberts  |  Overall Experience 
Rating:
2.0

This is a very strange place. As you drive up you can see the doors for the storage units on the outside of the building, each with a unit number marked on it. But once you are there, it turns out they are fakes - just painted on a blank wall. The actual units are inside. A sign says that there is heat to keep it from dropping below 45 degrees, so if you have something that shouldn't freeze and the heater actually works that would be a good thing. The manager rented me a unit, had me pick a PIN and then led me to it. First he taught me to enter my PIN on the Check In/Out keypad, and then do it again on the Open Door keypad a few feet away. There's a notice on the Check In keypad that if you don't check out again when you leave, they will charge you a penalty fee. Then he told me I was in Section D, and led me to a staircase going up! I asked if there was a way to load in without climbing stairs, and he said there was a loading dock out back. The hallway needed someone to sweep and pick up empty bottles and such. The unit itself was swept clean, and was empty except for the rat poison dispenser. I don't know if every unit got one, or if I was just lucky. When I was ready to load in I parked at the loading dock and lifted my boxes up to it from my car. I used my PIN at two keypads to get in, opened the door - and there was a steep ramp leading from the dock to the storage level! There were carts I could use, at least. There were notices on them that I would be charged a penalty fee if I didn't put them back where I found them. I also saw that there were storage units along the ramp, the doors were at the same height as all the others, which meant that the bottom of the doors were anywhere from half a foot to four feet higher than the place you'd stand to load into them. You'd need a ladder to enter. Uh... A couple times I used the front door to enter the building instead of the loading dock. I did my business and then the door wouldn't let me out again! I tried crashing it open hard (I am not a light guy) and several different ways, but it wouldn't open. The first time this happened, I went and told the manager, and he said he knew there was a problem but they weren't able to get it fixed, and I should do whatever I had to get out when I needed to. The second time that I couldn't get it openI went out a door marked Emergency Exit Only, which took a lot of force but did open up eventually. There was a sign on it that anyone going out of it without an Emergency would be charged a penalty fee.

Gerald Etkind  |  Overall Experience 
Rating:
3.0

Physical access to my unit in door D is quite difficult for heavy items. The carts help, but the ramp is very steep. Getting the items to the bottom of the ramp is also a challenge unless you are using a truck that matches the dock height.

Gerald Etkind  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Dragicevich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjila Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TARSHA KELLY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jenna Abbul Jawad  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eunice Cooper  |  First Impressions 
Rating:
3.0

The general manager, Ryan, was rude and unhelpful. However an employee named Jared was amazing and bent over backwards to be helpful and problem solve when the computer system for self-storage wasn’t working. He was apologetic for the behavior of his manager and did a great job smoothing things over with customers when his boss was rude and impatient with them. That kid deserves a raise.

ryan book  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Antwan Brown  |  First Impressions 
Rating:
2.0

I only need until for 2 weeks, and when I went to cancel the man said ok, then I got a bill, call uhaul and they said the would email management. I asked for a copy and was told it was an inter office email so I could not get one. fast forward 30 days and another invoice! I took it back into the store and I hope that it has been cancelled correctly. Ugh. Not really expecting to refer people there... it is even very close to home.

Ann Maede  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brian bassler  |  Overall Experience 
Rating:
1.0

The check in process was fine. After getting a flat 9 mins from our location we had to wait 5 hours for roadside assistance because not only did it take almost an hour to just get a hold of someone they got our location wrong sent after waiting 2.5 hours then had to wait another hour for a guy when the job took less then 5 mins to fix. The office was poorly staffed and the assistance line was overwhelmed and understaffed.

Dustin Wheeler  |  First Impressions 
Rating:
2.0

It took a long time to access my belongings towed while in hospital. Uhaul put my stuff in storage and then charged me for it instead of allowing me to retrieve my belongings. My relationship w Uhaul sucked.

valerie burrell  |  Overall Experience 
Rating:
1.0

Every time I have to go to my storage I have to have someone open it for me because when I put my code in it says access denied.

Antionette Little  |  Online Move In 
Rating:
1.0

When I first got the storage I purchased a lock and it was not given to me. Had to go to the dollar store and get one. The only helpful people there was were the regular workers and the guy asst mgr

Lydia Thomas  |  Overall Experience 
Rating:
5.0

The play is and everything else was perfect thank you for your service and hospitali

jodell Balodis  |  Overall Experience 
Rating:
5.0

No additional comments

ryan wenk  |  Overall Experience 
Rating:
5.0

If you are looking for an excellent place look no further and visit this awesome location!!!

Shaun harrower  |  Overall Experience 
Rating:
5.0

Customer service was phenomenal .The staff Was very helpful step by step instructions. Will be returning soon. Thank you so much.

Renita Norwood  |  First Impressions 
Rating:
1.0

The storage facility was supposed to be securely locked indoors, but for months if you turned the handle to the security door upwards it would open without the key card. I reported this several times.

Carter Mcwright II  |  Overall Experience 
Rating:
1.0

Staff at the Burlingame facility were very unprofessional. They were not welcoming and not interested in providing quality service. Customers kept getting passed around. Camera in storage faced wall.

Alan Coats  |  First Impressions 
Rating:
1.0

I was lie to from the 8 hundred number for the uhaul reservation lady said that I would have a storge place XL I asked for when I got there it was not one available, so I had to wait four days, it

mildred toles  |  Overall Experience 
Rating:
2.0

The storage units on line aren’t even the way the units truly are in person‼️‼️ And I was told I HAD to purchase a U-Haul lock. This will be my first and last time renting anything U-Haul.

Ramona Dobbins  |  First Impressions 
Rating:
1.0

Not only did they need to on storage so when I drive for 13 hours to unload, I could not! Forcing me to leave the 20' truck and trailer. The cell to call if I has a problem this will not allow me to

Brenda Reynolds  |  Overall Experience 
Rating:
5.0

No comment

Charles Frazier  |  Overall Experience 
Rating:
5.0

Uhal provided excellent service to me as a customer at the Burlington street location in Wyoming Michigan.

Alfreda Lindsey  |  Overall Experience 
Rating:
1.0

Did not use

Mike Reeves  |  Reservation 
Rating:
5.0

I found it to be A great place too Store my belonging Just all aaaaaaa God bless every body That work their christa Was super she should Area manger

jeff floyd  |  Overall Experience 
Rating:
5.0

Have a great day!

brian neilson  |  Overall Experience 
Rating:
5.0

Everything was great 👍

paul dehoog  |  Overall Experience 
Rating:
1.0

There were problems every step of the way and we did not end up with what we were promised.

hannah tilson  |  Overall Experience 
Rating:
1.0

There storage unit was not what I reserved. False advertisement and fraudulent ways of action.

jens peterson  |  Overall Experience 
Rating:
3.0

The manager Lisa was very very rude and unprofessional she made inappropriate comments about my personal account load and in front of a store full of customers and proceeded to argue with me.

Shannica Turpeau  |  Overall Experience 
No reviews have been submitted for this location.

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