Comentarios de los clientes para U-Haul Moving & Storage at Burlingame

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Burlingame

Clasificación general:

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Brandon F.
Clasificación:

El cliente no dejó un comentario.

Sonja C.
Clasificación:

It was perfect. Special shout-out to the guy working the counter both times. He was the best! He made it easy, he made sure we were completely taken care of and worked very hard to help us, and was a very nice guy. We will recommend to friends.

Curtis T.
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Just keep up the good work...you guys are the best!!

Adam S.
Clasificación:

I was extremely unhappy when I went into the building to pickup the key for the rental truck and the U-Haul employee was not wearing a face covering. The U-Haul did not put a face covering when they got me the key. I will never rent from this location again.

Jeanine F.
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El cliente no dejó un comentario.

Ann M. | Overall Experience |
Clasificación:

I only need until for 2 weeks, and when I went to cancel the man said ok, then I got a bill, call uhaul and they said the would email management. I asked for a copy and was told it was an inter office email so I could not get one. fast forward 30 days and another invoice! I took it back into the store and I hope that it has been cancelled correctly. Ugh. Not really expecting to refer people there... it is even very close to home.

Keith B.
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El cliente no dejó un comentario.

brian b. | Overall Experience |
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El cliente no dejó un comentario.

Elen H.
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El cliente no dejó un comentario.

JERRY LEE W.
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El cliente no dejó un comentario.

Ryan D.
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El cliente no dejó un comentario.

William W.
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El cliente no dejó un comentario.

Mary P.
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As we approached customer service agent at desk, he got up, left and said someone else would be out to help us. 10 min later another agent came out. She wasn't very helpful, told us there wasn't type of trailer on lot to rent that we wanted yet one was right outside the building. Her coworker told her to look on the computer as there was an available trailer. All the while she was waiting on us she was texting on her cellphone. I rented the trailer with my credit card and she told me it wasn't approved yet I'd already gotten a text showing the charges/contract had been sent. She kept staring at her computer nearly voided the contract to start over in order to print the contract. It took 45 min to rent the utility trailer and there was only one other customer in the store. Horrible customer service.

Rachel W.
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El cliente no dejó un comentario.

Eric H.
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El cliente no dejó un comentario.

Craig K.
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El cliente no dejó un comentario.

Jeremiah L.
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I called and talked to someone at corporate and I reserved a 26' van for Saturday at the 500 Grandville location because they didn't have one so I had to go to the Burlingame location. I was also told that they opened at 9 on saturdays and when I showed up I saw they opened at 7. I would have come a lot earlier if I would have known. The people at the burlingame location were very nice and great to work with and got me right out the door in no time.

STANLEY C.
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Utility trailer that I rented worked fine, but it was kinda beat up with a bent fender.

Gabrielle B.
Clasificación:

More staff to help with drive-through truck dropof.

Williamjoseph W.
Clasificación:

The app did not work even with location services on, still had to go inside. Went 10 miles and display said low tire pressure left rear, checked the pressure and it was fine. Disturbing that it kept going off during the move, then said service tire monitoring system. Other than that all was good, have used this location many times.

Todd G.
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Staff at this location not very friendly

Kenneth P.
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El cliente no dejó un comentario.

Robert P.
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El cliente no dejó un comentario.

Donald T.
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El cliente no dejó un comentario.

Jill H.
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We did a one-way u-haul and dropped at this location. The personnel were friendly and welcomed us to the community. Nice!

Albert L.
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The electrical connection to the truck kept blowing fuses in my pick up truck. something in the wiring was not correct. it was just serviced before I took it.

William F.
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Everyone was very friendly and helpful

Staffordhugh G.
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El cliente no dejó un comentario.

Kewan D.
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El cliente no dejó un comentario.

KENNETH THOMAS S.
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El cliente no dejó un comentario.

Neil M.
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El cliente no dejó un comentario.

Michael G.
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El cliente no dejó un comentario.

STEVEN GERALD W.
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El cliente no dejó un comentario.

Rickydean M.
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Awful wait times and dolly was not in the truck

Teri L.
Clasificación:

Hire more people. Every time I stop in here, even to pick up boxes or supplies, there is always a wait. Never anyone at the counter and if there is ALWAYS a line to stand in. Waited in line for over 20 minutes to pick up my reservation and didn't exactly know where to leave my return as the line of trucks was out of parking lot.

Curtis B.
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El cliente no dejó un comentario.

Nicole T.
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El cliente no dejó un comentario.

Mark W.
Clasificación:

During the online process I selected one location, and was told that I would get a follow up call to confirm my appt. I received no call, only a text message that let me know the location, that I totally missed. Then the guy at the new location was nonchalant about the rental.

Rahul G.
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El cliente no dejó un comentario.

JENNA RENAE V.
Clasificación:

Had made a reservation for a 4x8 trailer a week or so ahead of time. Got there about 5pm and there was a long line with no worker in sight. Eventually two workers showed up, but only one assistant customers, the other was just hanging out behind the desk. The worker helping customers didn't seem to be in a hurry at all and moved as slow as possible. It ended up taking almost an hour before we got our trailer! This seems like an inappropriate amount of time considering all I had left to do was sign for payment and go around back and snap the trailer into my hitch. Also 2 days later when I came to return my rental it was after hours and I had to do my return online. The online system would Not allow me to advance past confirming my location (even though I had my location services on And was connected to the Uhaul guest WiFi). Eventually after trying various different things for a half hour a worker wondered by and gave me another suggestion to try, after that didn't work he ended up quickly checking me in on his device, which I was grateful for! Overall I definitely think this location could use with some updates and fixes to their procedures and technology.

Laurenelizabeth S.
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El cliente no dejó un comentario.

Camela H.
Clasificación:

had a long wait to check in and then it turned out the trailer I rented wouldn't work with my truck systems, so changed to a van rental. I had to wait in the long line again. Only one worker working the front desk. Should have had 2 people working

Christopher L.
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2 hour wait. Only one person checking in. The other employee was helping someone complete application questions while playing on their phone. Had I not needed the trailer so badly I would have left. I will not return to this location again.

Matthew T.
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When I received the pickup truck, the exterior was dirty. I expect to rent a washed vehicle. Upon returning it, I indicated on the mobile check in form that the truck was dirty. U-Haul wanted to charge ME a $25 cleaning fee! I'm not the one that dirtied it...

David W.
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Return experience was poor. Apparently system was down as per the gentlemen cleaning the trucks but no one greeted or provided direction upon return.

Jody F.
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Smooth and easy process. My only complaint is that it's expensive!

Melissa G.
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El cliente no dejó un comentario.

Joseph B.
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El cliente no dejó un comentario.

ROSSDONALD A.
Clasificación:

Nothing , You guys were great to deal with very friendly we would highly recommend this u-haul

Maryelizabeth K.
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I was supposed to pick up my truck at the downtown location and it was not ready at my scheduled reservation time. I waited 45 minutes for the truck to be returned before being sent to this location to pick up a truck. When I arrived, they had not been contacted about my truck and had to make it work. I did not receive my dolly or furniture pads due to the mix up. I don't fault this location for that. Overall, very unsatisfied due to waiting and driving all over town to get a truck that was supposed to be “guaranteed.”

Kevin A.
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El cliente no dejó un comentario.

DAVID B.
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The guys that were working the counter didn't seem to be motivated at all. I was the only customer there and dropping off on Sunday and that was the feeling that I came away with. The young lady on the other hand different story she got right on it to get me on my way.

Pamela L.
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El cliente no dejó un comentario.

Katherine H.
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Slow slow slow SLOW but beyond thorough so catch 22

Curtis B.
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El cliente no dejó un comentario.

juan P.
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El cliente no dejó un comentario.

Patrick C.
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El cliente no dejó un comentario.

William P.
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El cliente no dejó un comentario.

LISA MICHELLE N.
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The cargo van was fairly clean, who knows how bad it was before, lol. The staff were helpful and it was a quick transaction, just as it should be

Frank C.
Clasificación:

I am appalled that, first. I had to stop the original contract on the day of pick up. There was a 6 six-year-old bill of approximately $63. We had to start a new contract. I believe it was around 445 PM. This was an unnecessary inconvenience. Second, I called the rental location and asked why is 4 pm the recorded pick up time when I was detained and wasn't released until closer to 5 PM? I was told I could return the equipment at 5 after adding 1 day. I returned shortly after 5. Why on Earth would you charge me a whole day for everything even after putting the wrong time?????????????????????????????????????/. Good grief. You're in the moving business. You KNOW How stressful moving is. So why don't you just charge a customer a whole day when in reality the equipment was returned under 30 minutes past the actual time the contract was signed.

Roger B.
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While they have a lot of equipment and supplies, staffing seems to be an issue. The location seemed to be understaffed.

Jerry M.
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Everything went smoothly. Reservation was here and very. Kean..vehicle ran well and the employees were courteous.. thanks guys

Tiwana C.
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Truck kept cutting off

Jasonjohn L.
Clasificación:

They didn't have enough staff for the amount of returns so no one was behind the desk. They had a sign to go around back but when I found someone they had no interest in helping beyond yelling above the loud music to leave the key in it. They probably need more people to handle the amount of work at this location.

Judy M.
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El cliente no dejó un comentario.

john T.
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Do all you can to get any deposits back to the customer ASAP

Jacob D.
Clasificación:

First of all, I had reserved a truck before arriving at the location. But once I had arrived, they told me they didn't have any available and they couldn't find my reservation. So I opted to rent a trailer for 2 days, filled out paperwork, hooked up, and drove away. I returned the equipment 2 days later and was charged for 3 rental periods. I attempted to dispute the charges but nobody from a U-Haul even contacted me despite the website stating someone would contact me within 48 hours. This is absurd and now that I check my bank statement, U-Haul did charge my card for 3 days rental fees.

Ann V.
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El cliente no dejó un comentario.

CALVINJOSEPH S.
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There was only one person waiting on customers. Service would have been faster with at least two people at the counter. He was trying to move quickly, but again he could've use some help.

Timothy S.
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I had a reservation and had paid with a credit card online. When I picked up my trailer the fellow said I had to pay cash. thankfully I had the cash, but then I had to pay $60.00 MORE because I paid cash. This was on 9 July 2020, and now on 30 Sept I am STILL WAITING FOR MY $60.00!!!

Phil R.
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El cliente no dejó un comentario.

Joel S.
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El cliente no dejó un comentario.

Steve W.
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El cliente no dejó un comentario.

Lorenjay E.
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El cliente no dejó un comentario.

Paul R.
Clasificación:

Not enough staff to handle the customer volume (Seems like the right people, just not enough of them - they were all helpful and friendly). This wouldn't have been a non-issue if my online check in and online return would have worked (I tried the app and the web site). I shouldn't have to wait so long or work so hard to give you my money?? If the online rental process (pickup truck or van) worked as advertised, I'd probably use it more often.

Robert P.
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El cliente no dejó un comentario.

LaSaunder J.
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Everything went very smooth no complaint

Michael T.
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El cliente no dejó un comentario.

Tishanna F.
Clasificación:

The sales associate was not knowledgable, she told me if I return my one way rental a day early I would receive money back, which I didn't. She told me I would be refunded for miles I did not use, which I wasn't. I told her multiple times I didn't want the smart saver insurance but she charged me anyways.

Lynika M.
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El cliente no dejó un comentario.

Mark W.
Clasificación:

Put a buzzer or bell that rings out loud over your system to alert staff that a customer is waiting to be serve.

KENNETH D.
Clasificación:

None

Sandra T.
Clasificación:

Thank you for squeezing me in, we got the truck back in time without any issues. This uhaul location (Wyoming on burlingame) made a nightmare day for me SO easy, and for driving about 150 miles saved me a TON of heartache trying to move 75 miles in an equinox making it was starting to feel like a million trips and their help turned it into a 1 trip breeze! The people were friendly, helpful, courteous, and went above and beyond to help me in my time of need. I do not remember his name but the gentleman who signed me up deserves a massive thank you from me and my family. He really made my day, I was full of stress and anxiety until he helped me out, it's people like him who make a difference in this world. Thank you again!

David M.
Clasificación:

Additional help. Only 1 employee on duty. Very busy. Reserved 20' truck was not available. Settled for 15' truck.

TAMMILEONE O.
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El cliente no dejó un comentario.

Mark P.
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El cliente no dejó un comentario.

Philip R.
Clasificación:

Review with customer how to return a truck via the app after hours. Would have helped for Ryan to tell me where to park truck etc., but followed the steps and it worked out. Location is enormous.

Markanthony G.
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El cliente no dejó un comentario.

Cynthia G.
Clasificación:

Not a thing.

Christopher M.
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Trailer I picked up the floor was dirty and not sweeped out

Ken B.
Clasificación:

El cliente no dejó un comentario.

Douglas W.
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El cliente no dejó un comentario.

Christopher W.
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El cliente no dejó un comentario.

Ryan N.
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El cliente no dejó un comentario.

Alton A.
Clasificación:

I appreciate the friendly courteous service by both who served me.

Kody S.
Clasificación:

Unorganized!!

Troy J.
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El cliente no dejó un comentario.

Jose H.
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In person, it's great service but on the phone this location is not good at all

Johndavid Z.
Clasificación:

El cliente no dejó un comentario.

Joseph L.
Clasificación:

El cliente no dejó un comentario.

Laura W.
Clasificación:

El cliente no dejó un comentario.

Ronald A.
Clasificación:

The Truck drove amazing for having 113,000 plus miles on it.

Dustin W. | First Impressions |
Clasificación:

The check in process was fine. After getting a flat 9 mins from our location we had to wait 5 hours for roadside assistance because not only did it take almost an hour to just get a hold of someone they got our location wrong sent after waiting 2.5 hours then had to wait another hour for a guy when the job took less then 5 mins to fix. The office was poorly staffed and the assistance line was overwhelmed and understaffed.

valerie b. | Overall Experience |
Clasificación:

It took a long time to access my belongings towed while in hospital. Uhaul put my stuff in storage and then charged me for it instead of allowing me to retrieve my belongings. My relationship w Uhaul sucked.

Antionette L. | Online Move In |
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Every time I have to go to my storage I have to have someone open it for me because when I put my code in it says access denied.

Lydia T. | Overall Experience |
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When I first got the storage I purchased a lock and it was not given to me. Had to go to the dollar store and get one. The only helpful people there was were the regular workers and the guy asst mgr

jodell B. | Overall Experience |
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The play is and everything else was perfect thank you for your service and hospitali

ryan w. | Overall Experience |
Clasificación:

No additional comments

Shaun h. | Overall Experience |
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If you are looking for an excellent place look no further and visit this awesome location!!!

Renita N. | First Impressions |
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Customer service was phenomenal .The staff Was very helpful step by step instructions. Will be returning soon. Thank you so much.

Carter M. | Overall Experience |
Clasificación:

The storage facility was supposed to be securely locked indoors, but for months if you turned the handle to the security door upwards it would open without the key card. I reported this several times.

Alan C. | First Impressions |
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Staff at the Burlingame facility were very unprofessional. They were not welcoming and not interested in providing quality service. Customers kept getting passed around. Camera in storage faced wall.

mildred t. | Overall Experience |
Clasificación:

I was lie to from the 8 hundred number for the uhaul reservation lady said that I would have a storge place XL I asked for when I got there it was not one available, so I had to wait four days, it

Ramona D. | First Impressions |
Clasificación:

The storage units on line aren’t even the way the units truly are in person‼️‼️ And I was told I HAD to purchase a U-Haul lock. This will be my first and last time renting anything U-Haul.

Brenda R. | Overall Experience |
Clasificación:

Not only did they need to on storage so when I drive for 13 hours to unload, I could not! Forcing me to leave the 20' truck and trailer. The cell to call if I has a problem this will not allow me to

Charles F. | Overall Experience |
Clasificación:

No comment

Alfreda L. | Overall Experience |
Clasificación:

Uhal provided excellent service to me as a customer at the Burlington street location in Wyoming Michigan.

Mike R. | Reservation |
Clasificación:

Did not use

jeff f. | Overall Experience |
Clasificación:

I found it to be A great place too Store my belonging Just all aaaaaaa God bless every body That work their christa Was super she should Area manger

brian n. | Overall Experience |
Clasificación:

Have a great day!

paul d. | Overall Experience |
Clasificación:

Everything was great 👍

hannah t. | Overall Experience |
Clasificación:

There were problems every step of the way and we did not end up with what we were promised.

jens p. | Overall Experience |
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There storage unit was not what I reserved. False advertisement and fraudulent ways of action.

Shannica T. | Overall Experience |
Clasificación:

The manager Lisa was very very rude and unprofessional she made inappropriate comments about my personal account load and in front of a store full of customers and proceeded to argue with me.

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