El cliente no dejó un comentario.Stephanie F.
Customer Reviews for U-Haul Moving & Storage at Buckley Rd
Aurora, CO 80017
(Between Mississippi and Alameda)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.maurico C.
El cliente no dejó un comentario.Virginia C.
El cliente no dejó un comentario.Gabriel C.
Keep doing what you are doing.Russell W.
The staff were very helpful and professional they were polite and courteous and made the experience very good.JACQUELINE K.
El cliente no dejó un comentario.Jonathan E.
El cliente no dejó un comentario.Ishvi F.
Chris was super helpful with helping me get my trailer off the truck and helping me get KY truck backed into the storage area!Matthew S.
Very supporting staff checked fluids in truck prior to leaving, the attendant filled the windshield washer reservoir and was very considerate. ¡Gracias!Cliff R.
Young guy and new girl were great help. Servicio al cliente de excelencia.Shirley S.
People behind the counter seemed like they didn't wanna do more than they had to do, they seemed like they didn't careJoseph F.
When I show up before 7pm I would anticipate that someone would help me when I have questions about checking in the equipmentJennifer V.
Customer service when setting up a reservation, also some professionalism when dealing with customers questions.adam C.
keep doing what you're doing!!!Rosey M.
Entire staff was amazing!Ashley J.
El cliente no dejó un comentario.Catherine K.
El cliente no dejó un comentario.Ramon G.
The truck provided to me had an a/c that did not work well, the alignment was off making a 10 hour drive very difficult. A tire valve also ended up being faulty resulting in a flat tire half way through our drive.KENNY D.
Very easy process. The people that helped me was very nice.Alvin J.
Was told I'd receive a digital receipt, I did not. Rented form other locations and had a better experienceJoseph H.
El cliente no dejó un comentario.Gustav G.
The worker who helped me rent the truck did not inform me to do a walk around or â€œtake a pictureâ€ of the gas gauge as I was told the next morning I would be charged 20$ for gas that I didn't use. Also the truck was at 1/8 of a tank when I received it and they tried to tell me it was at 1/4 tank when I got it which isn't accurate. The assistant manager was very rude and unprofessional and I won't be coming back.caleb M.
El cliente no dejó un comentario.James M.
My truck was dirty with dried soda on the interior and did not have the proper level of gas. I filled the app info with the discrepancy and was not reimbursed. Gas is $5/gallon and I know the tank was 2 gallons away from where it was supposed to be. A lot of obligations to the customer and the store has none.Bryant H.
El cliente no dejó un comentario.Crystal Q. | Overall Experience
El cliente no dejó un comentario.Mark R.
El cliente no dejó un comentario.james G.
El cliente no dejó un comentario.Ruth M.
Nothing good servicesRuth G.
We interacted with 3 employees and everyone was super polite, friendly, and helped us with the rentalLayland B.
El cliente no dejó un comentario.Jason A.
Friendly and helpful staff. Easy location for drop off.Barbara C.
El cliente no dejó un comentario.Johnnie E.
Everyone at this location is such a pleasure to work with from the manager to every employee that we had contact with it is always a wonderful experience.Cecil A.
El cliente no dejó un comentario.Sandra R.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.David C.
I had a great experience. Thank you for your professionalism and nice customer service.Carla W.
El cliente no dejó un comentario.Daniel K.
Truck hadn't been swept, was charged for appliance dolly but only given utility dollyRalston H.
Equipment was alright for sure could be better, Inmy case would help if they would check the gate before they rent it out.Vasile B.
El cliente no dejó un comentario.Robbine W.
El cliente no dejó un comentario.Shakayla J.
Friendly people checked me in and out. Good price too.Heidi W.
El cliente no dejó un comentario.Robert D.
The young man that checked me in and out at my return was exceptional. He was very friendly and helpful. I reserved the truck online and added a dolly, unfortunately he offered me other utility tools to use which I was very thankful. When I returned the truck he asked if it was helpful for my use and asked if there was any problems. He told me what would be charged to my card. So thank you young man for your wonderful kind professional help.Amanda M.
El cliente no dejó un comentario.Casey N.
El cliente no dejó un comentario.John R.
El cliente no dejó un comentario.Gina B.
El cliente no dejó un comentario.Troy L.
El cliente no dejó un comentario.zach M.
El cliente no dejó un comentario.Carlos N.
El cliente no dejó un comentario.JOSE P.
El cliente no dejó un comentario.ROBERT G.
El cliente no dejó un comentario.JOHN S.
Keep up the good work.LEROY T.
El cliente no dejó un comentario.Jacob P.
The employees at this location at the very time i arrived were helpful and knowledgeable.ANGELICA S.
Always have exceptional experience at the Buckley Uhaul store.Jennifer C.
I am a super senior who has lived and traveled world wide. UHaul now is the worst, most inept and incompetent travel company I've ever dealt with. Malfeasance from pickup to completionâ€" never next time- FHfrank H.
El cliente no dejó un comentario.Charles E.
El cliente no dejó un comentario.ROBERT S.
El cliente no dejó un comentario.Marie D.
Your key dropbox after hours is confusing no way to lock and not enough signageCHAD M.
Staff was great and helpful; the vehicle was just what I needed and the location is very convenient for me. Also rental was a much better price than the big box store that rents pickups. For the length of time I needed it, UHaul was much better price.Madelyn M.
Easy and smooth experience.Aniruth S.
El cliente no dejó un comentario.William O.
El cliente no dejó un comentario.Karen M.
I had a great experience. Darrius took great care of me. He courteous and friendly. Went above and beyond to make you any issues or questions I had were take care of in great detail.Trevor R.
Rented a truck on 5/12/22. Due to unforeseen circumstances I was late returning the truck. I have rented from this location before and the rep and per the contract it stated if you go over you will incur additional fees. Fine no problem. Wrong at 6:56 am I received a call from the General Manager demanding the truck be returned at 8am or equipment recovery would come and pick up the truck. I apologized for it being late explained it was still full and we would empty it and have it back by the afternoon. He yelled that doesn't work for me. And if it's not back we are coming to get it. Now I was awaken to this unprofessional rude man. Ok I was able to call customer service and extend the contract until a later time with them. After 15 years going to the Buckley location in Aurora, CO that has now ended and I do not recommend. I hope this general manager never has a family emergency that requires a little grace and tact from someone else because he absolutely did not show any. PS he never gave his name.Sanjanique I.
El cliente no dejó un comentario.Will V.
El cliente no dejó un comentario.Dean B.
El cliente no dejó un comentario.Cleber L.
El cliente no dejó un comentario.Melese M.
Good location - easy accessNicholas C.
El cliente no dejó un comentario.DENISE D.
I am happy to be back renting at this S Buckley branch! I'm happy with the new management , Darrius and his team! Their customer service skills is excellent! Good job guys keep it up more regular customers will be coming back. This is my home station!JONAS L.
The drop off location had great customer service. I had a severe family emergency in which the driver of the truck was no long with us and they quickly sent over someone to pick up the truck for me to drop it off. They made this very traumatic and sad time in my life a little bit easier and I appreciate it.Lauren A.
El cliente no dejó un comentario.Connor H.
When trying to pay bill had alot of road blocksSharon W.
El cliente no dejó un comentario.Sharil M.
Very goodROBERT W.
El cliente no dejó un comentario.Rhani L.
El cliente no dejó un comentario.Anne S.
El cliente no dejó un comentario.Sandra F.
The truck was not properly maintained and the door didn't close all the way so the drive was horrible because of the noise caused by the door not shutting tightly.Naomi H.
El cliente no dejó un comentario.Anfernee O.
UHaul in general â€¦ Giving me 24 notice I have to drive 3 hours in rush hour instead of literally 5 min down the street is RIDICULOUS.KRISTINE T.
Customer service did not care at all about the fuel mileage with this vehicle neither does U Haul just a bad experience all together !!!!Mark N.
El cliente no dejó un comentario.Patricia M.
El cliente no dejó un comentario.Ann H.
Fire Darrius Flood. He is a bold face liar. He copied my drivers licence front and back. Asked for 2 points of contact. In addition he asked to hold another form of ID. I gave him my military ID. When I returned the truck he said he did not do that and to not come in the store. He would not let me view the security tape. Please review the tape.Duemont W.
Staff was wonderful the app for check-in and drop off did not work properly.Sandra W.
El cliente no dejó un comentario.nathan H.
El cliente no dejó un comentario.LOLANDA J.
El cliente no dejó un comentario.Patricia T.
El cliente no dejó un comentario.Calvin I.
El cliente no dejó un comentario.Larry B.
El cliente no dejó un comentario.ZOE D.
We have used this storage facility for years and have no issues. I like the secure facility and they are clean. Staff have always been top notch.Christopher R. | First Impressions
El cliente no dejó un comentario.Renia H. | First Impressions
Was very nice. Just one thing is they don't refund you if you move out earlyKayla F. | Overall Experience
El cliente no dejó un comentario.Joshua S. | Online Move In
El cliente no dejó un comentario.Jennifer M. | First Impressions
Great staff that were helpful. Was surprised how smooth the process was to get a unit. Very professional!nicholas carl m. | First Impressions
Every thing was fine other then the price which I thought was a little high. However do to the fact the units were climate controlled, I could under stand the prices. I could not pay the higher cost. I found one that was twice the size for less money, but not inside.Chuck S. | Overall Experience
Having the carts available was awesome, being on the first floor was so easy to load and move out!Rolf/ Martha H. | Overall Experience
El cliente no dejó un comentario.MICHELLE B. | Overall Experience
El cliente no dejó un comentario.Esther D. | First Impressions
El cliente no dejó un comentario.bill k. | Overall Experience
El cliente no dejó un comentario.alan c. | First Impressions
I will use it again when needed.IRENE H. | First Impressions
Well, Robert (the previous GM for 750 Buckley in Aurora, Co) never kept promises made to waive late fees when I was out of work due to an accident. He also promised prorated refund of rent when I moved my things out of the unit (1733.) While I was there loading the trailer I drove from Washington to Colorado the employees were lazy and disrespectful. They paid attention to their phones and gossiping about the drugs they took at the rave they attended for New Years Eve. Which then one of the employees ran after me when I was pulling out with a walkie talkie to radio the trailer number to the others because they assumed I stole the trailer. I just want what was promised at this point. Especially after being accused of being a thief. I don't know what the deal is with this location but the entire two years I had my unit there it was horrible. Employees would curse me out and call me names because I was late on my payments. Nobody ever returns your calls or messages either. Someone needs to really do something with the people and their attitudes there.kyle G. | Overall Experience
Good service , very clean and efficient. Was easy and very convenient to useChelsea K. | Online Move In
El cliente no dejó un comentario.LOUIS J. | Overall Experience
The employer has to watch what that saying around customers and who they are taking tooWALLACE L. | Overall Experience
The GM, specifically, was a real jerk. I had 2 units in the building. The units were billed on separate cycles on different days. One of my units was paid up and one was a few days late when my dad and I stopped by to drop off some camping equipment. I only needed access to the unit which was paid up, and I was denied entry to the entire building because my other unit was slightly past the due date. Not only were we denied entry, the GM was mean about it. I was livid; I was literally shaking from shock and anger at the way he talked to me. The GM was completely uncaring and rude to the point that I lost my temper and said it was bs for which I immediately apologized, but maintain that is technically correct. My father was furious, too. I ended up paying for the other unit and letting the GM know that we would be emptying both units and leaving before renewal. That's exactly what we did. His behavior was completely unacceptable. Firstly, what he did was wrong and secondly, his attitude was disgusting. A man should not be in a customer-facing role if he can offer zero compassion or empathy. Furthermore, I will be emptying a third unit at another u-haul locations as soon as arrangements can be made. I am really upset about this incident and I want nothing further to do with the entire company after this experience.Laura P. | Overall Experience
El cliente no dejó un comentario.Eric L. | First Impressions
El cliente no dejó un comentario.Joseph K. | First Impressions
El cliente no dejó un comentario.Emma B. | First Impressions
El cliente no dejó un comentario.Rayel M. | Overall Experience
El cliente no dejó un comentario.Shawnee R. | First Impressions
Robert is a great manager. Please recognize him for his exemplary customer service skills.SUSANNA M. | Overall Experience
Manager and workers had excellent service 👍toyya r. | Overall Experience
I came into the facility as I needed to update my autopay for my unit as my checking account changed due to a merge. I was told I couldn't use my checking account to do this and had to iise a debit/credit card. In the mean time the staff was more concerned with video games etc. and it wasapparent the associate didn't hear my need after explaining twice. Once I paid my monthly fee I asked was this set up on auto payment, had to look at the screen as he was leaving, said yes ,and told me to I can call back if needed then walked away. Associate distracted, not focused on the customer for a simple transaction and not confident my acct is set up correctly. Most likely will need to call again. Poor service.MICHELLE B. | First Impressions
El cliente no dejó un comentario.Dina P. | First Impressions
thank youThomas J. | Overall Experience
Excellent customer service!toyya r. | First Impressions
El cliente no dejó un comentario.Roger S. | First Impressions
Really a great experience being able to rent a moving vehicle and be able to rent storage at the same place. Storage facility is quite impressive - from the security to get in, to the carts, ease of getting to your storage locker and it was really clean!!! Made moving much more pleasant Thank you!Regina D. | First Impressions
Thank you to the U-Haul staff at the S. Buckley location. They were always professional and with the utmost curtesy. The facility was always clean and safe. I highly recommend this U-Haul and storage facility for all your moving and storage needs.Frankie P. | Overall Experience
El cliente no dejó un comentario.Terry L. | Overall Experience
El cliente no dejó un comentario.Robert E. | Overall Experience
El cliente no dejó un comentario.Ashley H. | Overall Experience
This is where you want you're next storage unit... real talkAdrean J. | Overall Experience
Everyone was nice and friendly. They walked through step by step of everything we needed to know to use their units. They didn't just give you the key and tell what to do on your own. I liked that.SHARON R. | First Impressions
El cliente no dejó un comentario.RODNEY S. | Overall Experience
El cliente no dejó un comentario.Lynn J. | Overall Experience
Great customer service. Staff was super easy to work with, and friendly.Nick C. | Overall Experience
It's a perfect setup. Nice and clean and the staff was very nice when I was trying to figure out the door to get in.Hollie J. | Online Move In
El cliente no dejó un comentario.Jaquetta G. | Overall Experience
El cliente no dejó un comentario.Ty'Vaughn I. | Overall Experience
It would have been nice to be able to access the storage unit after 10pm but otherwise I had a great experience!Danniell I. | Overall Experience
El cliente no dejó un comentario.dawn j. | Overall Experience
El cliente no dejó un comentario.Carolyn W. | Overall Experience
El cliente no dejó un comentario.Thomas J. | First Impressions
I was told that i would have a main floor storage area and that didn't happen. I then got my storage room and that was already occupied so then they gave me another one. Got most of my stuff in and the reader or card stopped working.richard w. | First Impressions
El cliente no dejó un comentario.Danniell I. | First Impressions
Really good experience, they were a bit busy so it was a bit of a wait to be assisted. When I had to get a larger storage unit they were quick to help us upgrade. Friendly staff!Brittany F. | First Impressions
Good job folks in helping another military move! LCDR NowellSonja N. | Overall Experience
Checking out my storage process needs improvement. They guy didn't listen to anything I was saying to him and made me walk all the way to the storage when there was already a uhaul lock saying it was customer ready.Marcus T. | Overall Experience
El cliente no dejó un comentario.dolores c. | Overall Experience
I had such an awful experience checking in. The representative that checked me in took FOREVER! 30 mins to check in is RIDICULOUS!!! Not only was she slow but literally kept falling asleep at the desk! (multiple times) As well she continued to eat her food in front of customers and would stop her typing in the system to take a bite of her food. I was asked for 1st floor or 2nd. I picked 1st and she assigned me 2nd as she was not paying attention due to falling asleep. I as well rented a 5 X 10 X 8 and she gave me a 5 X 5 X 8. Worst experience EVER! Now I have to waste time out of my day to go back to the uhaul and switch it to the correct storage I was supposed to have in the first placeBrandie V. | First Impressions
Truck that i used was unsafe, as i was driving, driver side door opened all of a sudden. UnsafeMARTHA P. | First Impressions
Kind employees!Megan J. | First Impressions
El cliente no dejó un comentario.Nick C. | First Impressions
El cliente no dejó un comentario.Cleo F. | Overall Experience
Prices are a bit high. Also there should be one swipe for check in and opening the door not two.Stephanie C. | Overall Experience
El cliente no dejó un comentario.Anna R. | First Impressions
El cliente no dejó un comentario.Angelo L. | Overall Experience
El cliente no dejó un comentario.Aaliyah G. | Overall Experience
El cliente no dejó un comentario.Marie S. | First Impressions
Have used this specific location for the last couple years for my moving and storage needs. Everyone is friendly and always very helpful, makes moving a little less stressful. The store is always stocked with many useful supplies. The price is reasonable for what you get and the move out process is very easy. Will definitely be coming back for any future moving needs!Julia C. | Overall Experience
El cliente no dejó un comentario.Gary M. | Overall Experience
Due to a burst pipe which caused some water damage, our belongings were moved to a new unit. This was handled very smoothly and quickly. Staff was professional, organized, personable and extremely efficient.MARIE W. | First Impressions
El cliente no dejó un comentario.anetra d. | First Impressions
I cannot say enough good things about U-Haul from Colorado Springs, CO. to Aurora, CO. . I struggled to keep my end of the move together, due to life beyond my control if something was to go wrong it did. Murphy's law was crashing in on me from every direction. Yet, somehow U-Haul stood beside with change after change and every request I made, there were many. I wish I had everyone's name so I could mention you personally. U-HAUL ROCKS!!! Than you for not letting me down. Cindy CunninghamCindy C. | Overall Experience
El cliente no dejó un comentario.Deja H. | Overall Experience
Thank you so much for your excellent service and making my move and need for storage so easy and convenience. You saved me!dawn j. | First Impressions
Very helpful.Lolita A. | Overall Experience
El cliente no dejó un comentario.Rebecca M. | Overall Experience
Manager was very rude and not helpful at all, other employees was ok! I will never use this uhaul storage again!!!!Pamela K. | Overall Experience
Check in process was extremely slow. All the personal contact questions were way too invasive. The clerk called my emergency contact without even asking me. He disturbed my 90 year father.Joseph B. | First Impressions
El cliente no dejó un comentario.Dorian D. | First Impressions
Every employee was professional and helpful.Tae K. | Overall Experience
I experienced an issue with the storage facility where upon checking my unit the lock would not open with the key. When I involved one of the staff members (Kimberly Cole) about the issue, which she nonchalantly prompted that my lock may have been tampered with and suggested how to get the lock off with a tool. Once that was unsuccessful, the on duty manager (Brandellyn Cunningham) stated that to gain access to my belongings I would need to call a lock smith since they did not have anything to cut the lock with on-site, which she assured I could be reimbursed or credited for the $89.99 if I brought my receipt. I inquired about the refund/credit and having management check security footage to ensure my lock was in fact tampered with and to consider relocating my belongings. But instead I was given the run around each time I tried to get in touch with the General Manager, Robert. Overall, my experience with customer service at this facility was very poor and my concern for the safety of my belongs was never met.Amber W. | Overall Experience
El cliente no dejó un comentario.Deborah T. | Online Move In
The manager George went above & beyond to honor the reservation I got through getting a rental, after the rental customer service representative would not honor the deal. George truly saved the day. THANK YOU GEROGEJennifer W. | First Impressions
The facility was fine, the employees are not the best. Sometimes they are rude and the service is always slow. It does not seem like the employees like each other and get along. One employee asked another employee for help because she did not know how to do something and the other employee end up being very rude to her.JESSICA F. | Overall Experience
Customer service was great. Followed all Covid procedures.Marlene W. | First Impressions
Ms. Nicole Pixley and Ms. Frand (I'm shortening that because I didn't get her full name), were awesome! They made the whole process smooth and easy. The access hours for the storage unit without after-hours access was not all that convenient and paying extra for after hours access was not convenient, but other than that, I really appreciate how easy U-Haul made the move.Aneesh J. | Overall Experience
El cliente no dejó un comentario.Elizabeth G. | First Impressions
Super super employees. Super helpful. Super nice. Super place.Donna P. | First Impressions
I was one day late and came to clear out and was told i owe for the whole month? To pay for a month i cant and wont be using? Is Uhaul that hard up for income? Up yours you cheap a ss es.Scott C. | Overall Experience
El cliente no dejó un comentario.PHILLIP R. | Overall Experience
Would have stayed there but the price kept going up being a long time customer you should have discounts or something long those lines for the customers that have been there for years.FRANKLIN H. | Overall Experience
El cliente no dejó un comentario.donna c. | Overall Experience
The service was excellent 10/10 would recommend.Brian T. | First Impressions
I was very pleased with how polite everyone was. I particularly appreciated Nicole's patience in explaining why she needed additional contacts on the account. She explained everything slowly and efficiently, and then she walked us over to my storage and showed how everything worked. I do want to share when I first called the lady who answered the phone was very nice and helpful given that things changed for me just that day and I needed a truck, moving help and a storage unit. A special thank you to Brad from Movely for getting me 2 very nice movers! Thank you all so very much!CAROL M. | First Impressions
There's was line of people waiting for services and the manager was just walking around not helping the one clerk assistant the customers. That's bad business.Larry P. | Online Move In
El cliente no dejó un comentario.donna c. | First Impressions
El cliente no dejó un comentario.Tyler Y. | First Impressions
El cliente no dejó un comentario.Tyler Y. | First Impressions
Rude staff one lady from behind the desk got into a loud argument with customer which ended up escalating with police showing up.MICHAEL C. | Overall Experience
El cliente no dejó un comentario.Linda E. | Overall Experience
Customer service sucksjasmine l. | Overall Experience
After snow storms the parking lot and the area going into the storage was never shoveled customers would have to walk the the snow and on ice to get into the building. But the area into the store was cleanDEBBIE O. | Overall Experience
Friendly and very helpful. Thank you to Justin for taking care of us.PHILLIP R. | First Impressions
All good; thank you!natalie B. | Overall Experience
¡Gracias!Lucille T. | Overall Experience
I had confidence that all my belongings was safe and the people are very friendly and the price is right thanks so much U-HaulDavid W. | Overall Experience
Never had a problem . Everyone is helpful and everything is very clean would recommend u-Haul on 750 S Buckley Rd. Thanks guys!!Kaleshia P. | Overall Experience
NDStephen B. | Overall Experience
.elis r. | Overall Experience
NingunoBarbara E. | Overall Experience
It was a clear in your face nickel and dime ripoff to demand I pay insurance for my pretty worthless stuff when not wanted and having to buy a lock you demand instead of using a lock of my own.Jamie M. | Overall Experience
Friendly and helpful staff. Facility was well maintained and convenient/easy to use. I would recommend this location to family and friends!Steven B. | Overall Experience
Jared helped me and everything was perfect.DESTINEE B. | First Impressions
All went smooth. Good customer serviceKent S. | First Impressions
Everything was great, however, the entrance to the facility was often busy and other renters sometimes clogged the entrance way, making it hard to load/unloadTOM S. | Overall Experience
I really appreciated how easy it was to make my payment over the phone. And all employees were very friendly.frankie e. | Overall Experience
Elisha provides excellent customer service. Unfortunately her coworkers do not. Two of them are most rudest individuals I've encountered how they speak to other customers. One of them is the manager.Sen C. | First Impressions
Very professionalGregory H. | Overall Experience
The only thing is there was a place to leave furniture that was lightly used we put some really nice stuff there and was told we could not do that. Other then that the staff was nice .Michael R. | Overall Experience
👍Langston C. | Overall Experience