Customer Reviews for U-Haul Moving & Storage at Broadway

426 reviews

1545 W Broadway St   Idaho Falls, ID 83402

(208) 419-0513

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(208) 419-0513

1545 W Broadway St
Idaho Falls, ID 83402

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

JERRY M. 
Rating:
5.0

Customer did not leave a comment.

Penny T.  |  First Impressions 
Rating:
5.0

Patricia Ricks was excellent. Very helpful and knowledgeable.

Tom D.  |  First Impressions 
Rating:
5.0

This whole facility is amazing!

SUSAN R. 
Rating:
5.0

Friendly service and simple, convenient process.

Adrianne G. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS D. 
Rating:
5.0

Customer did not leave a comment.

Regina K. 
Rating:
5.0

Customer did not leave a comment.

ANDREW A. 
Rating:
5.0

Customer did not leave a comment.

Alex V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

berk H. 
Rating:
5.0

Customer did not leave a comment.

RANDY H. 
Rating:
2.0

Train staff in customer service

Heather C. 
Rating:
5.0

The help was great, friendly, helpful and knowledgeable. Great experience

ANDREW B. 
Rating:
5.0

Customer did not leave a comment.

nanette p.  |  Overall Experience 
Rating:
5.0

thank you for the excellent service

MILO J. 
Rating:
4.0

Customer did not leave a comment.

DEVIN R.  |  First Impressions 
Rating:
5.0

Just keep up the good job you are doing!

WESLEY D. 
Rating:
4.0

The manager and staff are very friendly. The only issue is I had trouble accessing the storage at night.

Nolan L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

Brought the truck in 3 days early and received ZERO credit, and was then charged additional mileage for 40 miles, even though I went the shortest route from Fresno to Jackson then Jackson to ID Falls. I felt completely taken advantage of by UHaul.

Phillip R. 
Rating:
5.0

Thanks

Mustafa A.  |  Overall Experience 
Rating:
5.0

Just another fantastic professional turnkey experience. Facilities are so nice. The 1 month of storage for free is such a great perk. Overall just really impressed with Uhaul.

ASHBY B. 
Rating:
5.0

Customer did not leave a comment.

ALAN R. 
Rating:
5.0

They were more than helpful and so willing to work with me in an unexpected circumstance that made me need the storage unit.

Becky M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KEITH K. 
Rating:
5.0

I want it known that I have a true appreciation for all y'all. The woman who is the owner,was able to provide services above and beyond my expectations .From the technical end to actually helping me unload a heavy/ fragile glass table top. There is no way one could be a better rep for U-Haul. Thank you . Patricia Ricks.

Christopher G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jami S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael C. 
Rating:
4.0

Customer did not leave a comment.

Helena G. 
Rating:
5.0

Called to report some items I left in a vehicle which I very much appreciate

IAN S. 
Rating:
1.0

Customer did not leave a comment.

Larysa P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
1.0

Make sure the expectations are known to the customer and explained what should be done before leaving the property so that they. Are not not with a situation like mine where I was stuck paying for milage and gas that wasn't used but since the ingmfo want gone over, I was left to pay the money I didn't spend and that put me in an even more compromising situatij then I already was in with my own personal life and reason for getting the rental to begin with. I've never rented from any other location other than Northgate Mike band now I know why. By business will not be going to that location ever again especially since the situation wasn't investagated enough to find where the problem was made . I'll never trust that location

Melissa D. 
Rating:
5.0

Customer did not leave a comment.

DENNY O.  |  First Impressions 
Rating:
5.0

Really impressed with how well the property keeps up a quality of standard. Looking forward to the assistance as I conclude and seek help to moving in the future. To another state.

DAVID N.  |  First Impressions 
Rating:
4.0

It was easy to maneuver the trailers through their parking lot and to get checked in. Hopefully there will be some way to let the staff know when a customer has arrived as we waited in the main store for a while before searching for anyone to assist us. Once we located someone, the return process was easy.

Nathan O. 
Rating:
3.0

I'm not sure. The issue was not her fault, I guess I just hoped she'd be more help.

MISTY C. 
Rating:
5.0

Customer did not leave a comment.

BLAKE C. 
Rating:
4.0

Customer did not leave a comment.

AUDIE C. 
Rating:
4.0

Customer did not leave a comment.

ANDREW S.  |  First Impressions 
Rating:
5.0

Service was assume. Thks. Al Rivera

ALFONSO R. 
Rating:
5.0

Patty and her staff are awesome

Lynne F.  |  First Impressions 
Rating:
5.0

I actually changed my reservation to this location because of how helpful the staff was.

BRIAN K.  |  First Impressions 
Rating:
5.0

My experience here was wonderful. Patrice , the manager, jumped in when things with the order got complicated, and it all worked out. This woman could be CEO of UHaul and do an excellent job! ( Or any other company…)

DIANE A. 
Rating:
5.0

They were quick, efficient, and helpful. Thank you!

Ralph R. 
Rating:
5.0

Very efficient, helpful, and quick. I really appreciated their service.

Ralph R. 
Rating:
5.0

Customer did not leave a comment.

JoAnne H.  |  Overall Experience 
Rating:
5.0

Very courteous and helpful

ANDREW R. 
Rating:
4.0

Customer did not leave a comment.

William B.  |  Overall Experience 
Rating:
4.0

Very helpful & great

Jeannette K. 
Rating:
1.0

The person that helped me was very rude and did not want to do his job. He should be fired!!!!

Michael G. 
Rating:
3.0

The person was nice, but she wasn't able to guide me in the right direction for pursuing a complaint about this terrible truck maintenance

Michael G. 
Rating:
5.0

Very clean and personnel very accommodating. Will use this location again.

SHARLENA S. 
Rating:
5.0

Customer did not leave a comment.

Timothy C.  |  First Impressions 
Rating:
5.0

Thank you! You all are awesome!

CRAIG M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Delivery drivers were great..

jeff D. 
Rating:
4.0

Patricia R specifically was very helpful

Steve W. 
Rating:
5.0

Very helpful team.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Hyrum N. 
Rating:
3.0

Customer did not leave a comment.

RENE M. 
Rating:
5.0

Customer did not leave a comment.

Adrianne G. 
Rating:
5.0

Super good dude I worked with.

Wyatt P. 
Rating:
5.0

Customer did not leave a comment.

Arlene H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Philip Y. 
Rating:
3.0

Customer did not leave a comment.

DARRELL B. 
Rating:
5.0

Customer service was awesome.

George L.  |  First Impressions 
Rating:
4.0

Just fine.

Austin C. 
Rating:
4.0

Just fine. Simple and easy.

Austin C. 
Rating:
5.0

Customer did not leave a comment.

MEAGAN S. 
Rating:
5.0

Customer did not leave a comment.

Maria A.  |  First Impressions 
Rating:
5.0

It was super fast and easy to drop off the trailer. The lady who helped us was friendly and quick.

DANIEL E. 
Rating:
3.0

Customer did not leave a comment.

Stacy M. 
Rating:
5.0

Customer did not leave a comment.

TODD W. 
Rating:
3.0

Customer did not leave a comment.

MICHEAL H. 
Rating:
5.0

Customer did not leave a comment.

Janene C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michelle L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HEATHER M. 
Rating:
5.0

Superb customer service and exceptional professional expertise made this U-Haul location a great place for my moving needs. From returning the truck and trailer to picking the right size storage locker to have a hitch installed at my truck - I was assisted by friendly staff and a manager who really cares about her customers (and staff).

Jo R. 
Rating:
5.0

Customer did not leave a comment.

Darrel B. 
Rating:
5.0

Customer did not leave a comment.

RHONDA MARIE W. 
Rating:
5.0

Patty is amazing. She assisted me with my frustration over the Yakima location. She also called me the day I picked up my truck to see when I would be returning it and offered helpful area advice. Her customer service skills are amazing, I hope Uhaul realizes what a great employee they have!

CHERYL L. 
Rating:
5.0

Staff went over and beyond to help with rentals....truck n storage!!! I give them a 10 myself!!

Joyce H.  |  First Impressions 
Rating:
5.0

They forgot the fillet a paid for and before I could say anything they said they were going to remove it from my bill.

Juston B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL ERIC D. 
Rating:
2.0

The kid was a joke. The kid went to the first trailer to put the moving pads in and the roll up got stuck, he returned and told his boss that the roll up was stuck, then the boss said ok go put the pads in the other trailer, again the kid returned and said it the next trailer was dirty inside, then the boss said go clean it and the kid just stood their, so the boss had to go show him what to do. After we had hooked the trailer to my car we noticed that their was a nail in the tire, the boss changed the tire quickly and we were on our way.

JONATHAN M. 
Rating:
4.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

I believe I worked with the manager, she was very hard working and great to do business with.

SPENCER E. 
Rating:
5.0

Staff was friendly and helpful.

ROBERT G. 
Rating:
5.0

The staff at this location is beyond AMAZING!! I was assisted by Patricia Ricks and she was knowledgeable, efficient, and happy to help in any way she could. Their storage units are new, clean, and temperature controlled. I rented a storage unit from this location and I also rented a moving truck from here. Patricia made both transactions very easy, and she went above and beyond to make sure I was taken care each time. I highly recommend this location and their awesome staff!

SILA T. 
Rating:
5.0

Customer did not leave a comment.

Phillip E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PHILLIP E. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W.  |  First Impressions 
Rating:
5.0

There was only one person on duty but he was fast, efficient, and very pleasant.

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

Edith C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

GLENN H. 
Rating:
3.0

And it gets kind of stupid when you already made arrangements to pick up a truck from them place to the other you have to go some f****** other place

Charles O. 
Rating:
1.0

I was given a confirmation and a time to pick up the vehicle. Then I got a call saying that the vehicle wasn't available. Then I had to pick it up 30 minutes away. Then I got a call 30 minutes later that vehicle had a flat tire so I had to go to another U-Haul. We had to spend more money that we didn't anticipate because you screwed up.

Benjamin G. 
Rating:
5.0

Customer did not leave a comment.

scott C. 
Rating:
5.0

Previous users must have been heavy smokers. Deodorizer would be much appreciated. This staff at this location were very helpful!

DAWNIE B. 
Rating:
4.0

Customer service was excellent. The exterior of the truck was dirty. The windshield was filthy.

JENS S. 
Rating:
3.0

Customer did not leave a comment.

JERRY H. 
Rating:
4.0

Your website it ABHORRENT!!!! Every time I have used it the equipment has not been there. I cannot believe that your website does not communicate your actual inventory. I will never EVER use it again as it is ABSOLUTELY worthless!

DAVID M. 
Rating:
5.0

Very good.

Micah S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cary M. 
Rating:
5.0

Everyone was nice and I was in and out quick.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Greg R. 
Rating:
5.0

Customer did not leave a comment.

Tammy D. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

TAMARA S. 
Rating:
5.0

Customer did not leave a comment.

Gilberto R. 
Rating:
5.0

Very friendly and helpful staff

KATHERYN C. 
Rating:
5.0

Customer did not leave a comment.

Natalie H. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

I had ordered a hand cart rental online and when I showed up to pick up the cart, they couldn't find it in the system. I went ahead and placed another order so I could use the cart that day. Later that day they called me and mentioned that I had ordered to buy a hand cart instead of rent one. This is why they couldn't find it in the system. They offered to cancel the purchase so that I didn't get charged for both. They didn't have an obligation to call me after I screwed up, but did so.

Matt H. 
Rating:
5.0

Very friendly

Russell D. 
Rating:
5.0

Was efficient and respectful

Karen A. 
Rating:
5.0

Customer did not leave a comment.

David G.  |  First Impressions 
Rating:
3.0

Not charge a $20 after hours drop off fee when that wasn't mentioned anywhere in the web drop-off procedure or anywhere else. I could have easily waited and dropped it off the next morning.

JEREMY H. 
Rating:
5.0

Customer did not leave a comment.

MARK ALAN D. 
Rating:
5.0

Customer did not leave a comment.

KELLY W. 
Rating:
5.0

Genevieve was Fabulous!! Great Customer Service!! She went up and beyond!!

JOANN S. 
Rating:
5.0

Customer did not leave a comment.

Charles H.  |  First Impressions 
Rating:
4.0

Drop off was quick and easy.

John H. 
Rating:
5.0

Customer did not leave a comment.

Melinda G. 
Rating:
4.0

Customer did not leave a comment.

JASON F. 
Rating:
4.0

I thought I would have 24 hr access, but the guy at the counter said 7 - 7.

Edward K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kelly s.  |  First Impressions 
Rating:
5.0

Patty and her team were courteous and helpful. The facility is clean and secure.

Jennifer T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha K.  |  First Impressions 
Rating:
5.0

I also rented a 15 footer and drove 2000 miles in 3 days and overall I say it was very good. The price of the equipment was 2nd to none.

Gary B.  |  Online Move In 
Rating:
5.0

Great place the customer service was above and beyond

oscar h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris M.  |  First Impressions 
No reviews have been submitted for this location.

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