Customer Reviews for U-Haul Moving & Storage at Broad St

2,609 comentarios

1589 Broad St   Augusta, GA 30904
(Old Claussen Bakery Bldg)

(706) 722-4396

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(706) 722-4396

1589 Broad St
Augusta, GA 30904
(Old Claussen Bakery Bldg)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

all of the employees were so helpful and kind.

Hale C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EVERLYNE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
4.0

El cliente no dejó un comentario.

UGWUMSINACHI I. 
Clasificación:
3.0

The individual that did intake was aloof, stating there is a fee to assist with offloading the vehicle from the auto trailer. After I removed the vehicle from the trailer, the individual was no where to be found. After about 10mins he finally came to assist with removing the trailer off the truck.

EUGINIA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angie F. 
Clasificación:
5.0

Easy reservation process. The person handling our request was very pleasant and personable.

Cameron A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET G.  |  First Impressions 
Clasificación:
5.0

Thank you. If I ever need these services again, I’ll definitely be back. :)

Christina R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CASSANDRA S. 
Clasificación:
1.0

Keep trying to charge my account after I already paid

Samual J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES D. 
Clasificación:
4.0

El cliente no dejó un comentario.

WORTH E. 
Clasificación:
5.0

The staff manager who is opening and closing the facility nearly every day because of short staffing is an absolutely wonderful manager! She is so familiar with the UHAUL network that she can tell you what screen is going to popup on the screen and exactly what you need to do according to your needs. I'm very impressed and pleased. Thank You.

MITCHELL K. 
Clasificación:
4.0

El cliente no dejó un comentario.

David E. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

Everything went smoothly from the online registration and pick up, to the drop off and payment. The associates where extremely helpful, polite, and a joy to work with. Thank you VERY much.

Christopher M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dashae H.  |  First Impressions 
Clasificación:
5.0

Don't make the customer fill the vehicle back up the gas

BARRETT P. 
Clasificación:
4.0

Service was good

Artis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

faye e.  |  First Impressions 
Clasificación:
4.0

It is always been good working with this company year at my location thanks for your service name is Terry go and also Terrence Bowen good job

Terrence B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan T. 
Clasificación:
4.0

El cliente no dejó un comentario.

LENNON M.  |  First Impressions 
Clasificación:
5.0

No problem turning in equipment.

MALCOLM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HELEN W. 
Clasificación:
4.0

quick and easy… But i would have appreciated a little lattitude on going over by a few miles and being charged for it… especially since I over filled the gas before returning the rental…

JAMES M. 
Clasificación:
5.0

This place is a professional tan U-Haul location. You can tell there is pride in the personal that works here.

ANTHONY R. 
Clasificación:
1.0

Clean your trucks. Explain the service contract.

DANTE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
5.0

Extremely friendly and helpful people. Would definitely use this location again.

MYRON B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
3.0

El cliente no dejó un comentario.

DOMINIC G. 
Clasificación:
4.0

I love this location b/c it is convenient to where I live, also the selection of trucks. It was hard to find on uhaul.com website and they kept showing me other locations not this one. I had to finally call this location...They were able to help me.

MARK N. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA R. 
Clasificación:
1.0

Useless. I'd like a call to discuss.

Matthew M. 
Clasificación:
2.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
1.0

first of all wen the truck was returned they tried to get over on me and add on all these new charges to was no were near the truth or the appearance hid the truck bc my son dropped it off and not I these charges and changes was observed never will I rent from r that location

Harvy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEISHA W. 
Clasificación:
5.0

The staff was extremely helpful and it was a good truck

MITCHELL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL A. 
Clasificación:
3.0

Good the young man was nice and helpful

Everett W. 
Clasificación:
3.0

El cliente no dejó un comentario.

JENNIFER Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

Travis S. 
Clasificación:
1.0

Ease of hooking and unhooking trailer. I have a sore back.

MELVIN R. 
Clasificación:
5.0

Nada

Rhonda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
4.0

The AC did not work. It was a hot and miserable trip.

JANET L. 
Clasificación:
5.0

El cliente no dejó un comentario.

George E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda B. 
Clasificación:
5.0

The unit was in great condition but needed a good wash on the exterior. It performed very well on the highway! ¡Gracias!

Edmund E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laquanda J.  |  Overall Experience 
Clasificación:
5.0

The employees were outstanding and very helpful.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JODY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILFORD C. 
Clasificación:
3.0

This location is extremely short staffed. The one guy, very patient, did what he could but he had to do it all! The only reason I wouldn't recommend this location to someone else is because of the staffing issue. Otherwise I would recommend

Felicia B. 
Clasificación:
2.0

I'm not sure why this particular location is so unprofessional but you guys need to so better and take some type of customer service course. My first issue is that it's always a wait rather I'm early or late. What's the purpose of doing every thing online and still have to wait over 30 mins for a reservation. 2nd all trucks need to be service and inspected before Giving out to customers the truck I received brakes and front traction was so terrible I thought we was going to break down. Third personal conversation between employees shouldn't be discussed while serving customers and/or stopping to engage in conversation while helping customers. The female worker from yesterday just "ghetto" and yes I'm black but she just was "I can't do this because of my nails etc etc smh Lastly you guys cut my storage room by accident but didn't accidentally call me or accidentally compensate me for the inconvenience. Please take these comments and work on improving. Thanks in advance

LATACIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES FREDRICK T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian A. 
Clasificación:
3.0

Drop the milage charges. Switch to no charge for a certain amount of mileage (I.E. under 50miles no charge then .69 per mile) I didn't even have the truck for the amount of time but feel I paid WAYYYYY to much for a 3hr rental. Not to mention, my truck wasn't available by my house so I had to drive an extra 15miles to turn it in. I feel U-Haul does this on purpose to drive up the prices and its ridiculous. Buy if I would have dropped of at a closer location they charge for that too. Your not helping the customer only your pocket. For a pick up truck for less than 3 hrs in Augusta I paid 75.00+. I just needed to move a bed and should've gotten a rental for a whole day instead.

Yalonda W. 
Clasificación:
1.0

The owner was rude to my daughter. He didn't give me a dolly and then gave me the wrong one. The truck had another s crawling all in the door.

JOHN W. 
Clasificación:
5.0

Thanks you King Jousha haaaaa

Latasha M. 
Clasificación:
5.0

The app did not function after downloading several times.

Alan J. 
Clasificación:
3.0

Thanks for the 5 years of use of your facility.

ERNEST I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CIYEVA G.  |  First Impressions 
Clasificación:
5.0

The employees where knowledgeable and pleasant and the rental went off without a hitch- I had my own. Lol.

Christopher P. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C.  |  First Impressions 
Clasificación:
5.0

Staff was friendly and helpful!! Thank you

GRETCHEN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILFORD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELLEE C. 
Clasificación:
5.0

The staff were very nice and the facility was clean and inviting. Howevet, the trailer photos provided for my validation were not current as the drivers side fender well had been damaged. I couldn't update the photo, the link expired on me. Additionally, the trailer needed some maintenance, notably lubrication of the hitch and tie-downs but overall it was good for my rental.

SPENCER D. 
Clasificación:
5.0

This is a top-notch location run by a very knowledgeable and kind lady who treated us very well. I highly recommend it.

PAMELA C. 
Clasificación:
2.0

No key drop box for after hours drop off and no advice from staff on what to do to drop off the vehicle.

STEVEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert J. 
Clasificación:
5.0

While there is always room for improvement, I can't think of anything right now. I was thoroughly satisfied with my experience today

doris L. 
Clasificación:
5.0

Take care of the holes in your parking area.

Judy C. 
Clasificación:
5.0

Professional and courteous staff

YVONNE P. 
Clasificación:
5.0

I have been coming to the broad street location for over 10 years great customer service wouldn't go no where else

SHARON T. 
Clasificación:
5.0

Drop off went smoothly, 3 attendants Keep up with the good job

Isaac M. 
Clasificación:
3.0

It wasn't close enough to the house for what we needed the truck for. Pick up was smooth. Drop off was not that great at all... the guy we spoke to before we left told me he was going to email my receipt and never did. He told me we were being charged $90.99 which was over what was originally estimated and we used less miles than what we originally told him. I am waiting for the charge to hit my bank account to call and dispute the extra charges. Not happy at all about that.

ASHLEY H. 
Clasificación:
5.0

Gentleman was processed out drop-off very fast...much appreciate and very professional. Very nice after a long day driving and unloading.

Timothy W. 
Clasificación:
5.0

Thanks for a great job!

Jane M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ruby M. 
Clasificación:
4.0

THE CUSTOMER SERVICE WAS VERY GOOD, THE EMPLOYEES WAS VERY HELPFUL

lelia s.  |  Overall Experience 
Clasificación:
5.0

The staff are very good. I asked them if they would let me know if my truck would be available early and they did. This saved us a lot of time and the whole experience was very good.

Howard J. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

Me.Cheryl is a awesome lady. Love her to death

TASHA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURIE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BECKY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachel M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clifford D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD L. 
Clasificación:
5.0

The team at this location are always very friendly and walk through the entire process perfectly. Only improvement I can suggest is to have more clearer markings on where to park thr teucks when dropping after hours.

BRADFORD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHEAL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA B. 
Clasificación:
5.0

Thank you..

lashawn C.  |  Overall Experience 
Clasificación:
5.0

Easy, fast, and convenient check-in and check-out! It's been years since I rented a U-Haul. I was exceedingly pleased with the staff efficiency and online process.

RONALD B. 
Clasificación:
3.0

There were sugar ants all in the cab of the truck, pretzels on the floor from the last use, handles sticky .. you'd think because of Covid they'd clean or Atleast sanitize the cab .. the people working at the store were very nice and patient . I joked about them not showing me how to hook up the car tow dolly, the lady laughed and said “oh no, of course we will show you!” Then they hooked it up to the uhaul while I was paying and never showed me how to hook/unhook . The directions were half ripped off on the dolly but I figured it out .

REBECCA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRE W. 
Clasificación:
5.0

Nothing comes to mind.

Regina P. 
Clasificación:
3.0

I know ... I mean I KNOW I that I did not go over my 20 miles predicted, in fact, I should have been given a small refund. But NO, this is how a little extra money adds up over time I guess.

MALYNN R. 
Clasificación:
5.0

All was great at this location for drop off in Augusta. Very efficient.

Sherrill M. 
Clasificación:
1.0

I was over charged for unit and called back to be put on hold they never came back to the line

Orin C. 
Clasificación:
1.0

Up until this past weekend, I've had nothing but positive experiences with the U-HAUL on broad street. However, this time, it was a complete disaster. I had rented a 26' truck online over a week ahead of time, plus the requisite needed dollies and furniture pads. To my surprise, when I showed up there was no 26' truck, no appliance dolly and no furniture pad. The best the gentleman could do for me was a 20' foot truck (which he said was their last, and I was lucky to be able to use) and he said I could BUY the furniture pads for $7/each. I received no communication ahead of time that anything had changed with my order or that it could not be fulfilled. I was also told that if my order couldn't be fulfilled, I would receive a $50 credit and UHAUL would still try to fulfill my order. I didn't even end up using the 20' truck, as I was lucky my movers were able to find and bring their own. I am super bummed by this experience and it will make me think twice (or three times) about renting from UHAUL again in the future.

MICHAEL C. 
Clasificación:
5.0

This location has the absolute BEST customer service! I love the personnel here. They treat you like family and do a fantastic job! I will use this location every time I have a moving need.

Elizabeth R. 
Clasificación:
5.0

Awesome kind gentleman helped me. Even helped me look for the key I lost. Went out their way to help me.

Lisette M.  |  First Impressions 
Clasificación:
4.0

Staff was friendly and helpful

John S.  |  Online Move In 
Clasificación:
5.0

Welcoming staff, professional, and well maintained location

Roberto A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shonta H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dedrick G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EDGAR C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIRLEY B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tara b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Warren R.  |  First Impressions 
Clasificación:
5.0

Excellent customer service and very clean

Ronnie Lee K.  |  First Impressions 
Clasificación:
5.0

These guys and gals have always been understanding and helpful. Have had the unit for over a year and besides from some unexpected fall out from the floor above all has been safe and clean.

nancy h.  |  First Impressions 
Clasificación:
5.0

I must take the opportunity to praise the staff of this facility. Cheryl, and Tim were incredibly helpful, positive and proactive. They advocated for us as people, not just a number.

RICHARD W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

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  • Ícono de suministros de mudanza
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    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

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