Customer Reviews for U-Haul Moving & Storage at Broad St

Rating:

5.0

Brandson took care of us hooking up trailer and explaining everything

Rating:

4.0

I was double charged for my last rental.

Rating:

5.0

Great people

Rating:

4.0

Ordered 12 blankets and was given 6 but charged for 12. Had to call to get price adjusted. Ordered a dolly but none was available when picking up truck. Truck was in good condition and full of gas.

Rating:

1.0

Felicia the manager is horrible and don’t find solutions for paying customers who needs a truck to move I had a horrible experience at broad st in Augusta Ga

Rating:

5.0

Make sure the Neighborhood rental places are up to standard; I had to wait for a general manager to come out; since the store I was supposed to get my Uhaul from was closed.

Rating:

5.0

I love working with the staff

Rating:

5.0

Great service! Awesome job!

Rating:

2.0

Equipment was clean, but in poor repair. You had to play with gear shift to get it to go in reverse, passenger door missing screws hard to close, passenger door will not unlock from outside. Truck vibrates and shakes

Rating:

5.0

Just like to say Thank you 😊.

Rating:

5.0

The General Manager greeting, approach, professionalism, and fast service scored a 10 on a scale from 1 - 10. Her assistant customer service is also a 10. The two work well together. We were happy with the service. - Dr. Joseph Hall Sr 706-572-3299 if you have any further questions.

Rating:

5.0

My service here at this location was rendered in a respectful manner all questions answered and explained thank you U-haul

Rating:

5.0

An employee stopped traffic so I could back out of the driveway since it was blocked by a truck that was left by a previous customer.

Rating:

5.0

Excellent service at pickup and drop off. Smooth process with excellent people.

Rating:

5.0

Great people

Rating:

5.0

Nice people

Rating:

5.0

Great customer service.

Rating:

5.0

Have water and snacks 😋

Rating:

5.0

I had a wonderful and excellent experience, ty. See you again soon!

Rating:

5.0

Easy. Everyone was so nice.

Rating:

5.0

The two wheel dolly strap didn’t work

Rating:

3.0

This Uhaul location is a scam. They show pictures of the front, back, and top of the vehicle but not the side of the truck. I agreed the pictures matched the truck but there was no pictures of the side and they charged me 350 for a mark on the side of the vehicle that was already there. Highly do not recommend!

Rating:

4.0

Make sure gas needle is accurate on paper work...I was also told a $30 credit was supposed to be offered if gas less than a quarter tank

Rating:

5.0

My reservation pickup location was changed without even asking me. When I showed up at the new location I was told that I was early (1 hour) and they couldn’t promise that my trailer would arrive by the appointment time. Then I was told that I could call around to see if I could find another. Awful location. They did help after I asked. So, I ended up returning to the Broad street location. Great service. Great people.

Rating:

5.0

The lady that helped me was super helpful, very quick and ready to get me on the road. Merchant id:4445013276097

Rating:

5.0

very good service

Rating:

5.0

Great customer service

Rating:

5.0

Everyone was very good employees

Rating:

4.0

I love how the staff here met all of my needs. Kaylee and Felicia are super professional and helpful. Got what I needed and didn’t run into any issues. Thanks so much !

Rating:

3.0

In the past we have used Uhaul and got our deposit back the same day as when we turned the truck in. This time, we still haven’t gotten our deposit back. We turned the truck in yesterday. Times are tough, having to wait 3-7 days on money that was easily taken from us, is ridiculous. You guys should work on that.

Rating:

5.0

I always have the same rep tall dark skin he is always helpful kind and so polite I love working with him

Rating:

5.0

Great job!

Rating:

3.0

Cramped parking otherwise great job!

Rating:

5.0

The manager Miss Felicia always shows great customer service and courtesy.

Rating:

4.0

I don't understand why it would cost 2 times as much for me to drop at an out of town location than it does for me to bring it back to my beginning.

Rating:

5.0

I had no problems with the broad st. location at all but the Gordon hwy location is not a good one.. what they could approve on is checking lock boxes to make sure keys are were they should be before the location closes ,for the 24 hour mobile pick ups. Also Uhaul should not cancel a reservation until the end of the day especially if they were having system issues.

Rating:

4.0

Friendly and courteous.Tne cashier made sure that we understood the process. I'm

Rating:

5.0

Never have a problem with them great service

Rating:

5.0

I want to mention Antonio. Awesome employee!! There was an issue with the key being locked in the truck which makes me want to say about leaving the key in the vehicle instead of taking it to the counter. This policy should be changed!!!

Rating:

2.0

They didn’t have the trailer I reserved. They made me go to another location to get the trailer. I also rented a truck but they wouldn’t move that reservation. So I had to rent truck from here then rent trailer at other location. Then they made me return them to both locations. I asked if I can just return to one location to same me time and me paying extra mileage to get to and from other locations and they rudely said NO.

Rating:

4.0

Attendant wasnt very knowledgeable on previous inspection of equipment turned in and didn’t know how to check and see previous damage on equipment

Rating:

2.0

Units you can only access via LADDER shouldn't ever be a thing, and it certainly doesn't mention it in the app when you're booking. Also, the manager essentially revoked a promo code the app prompted me with for a free month of storage, costing me around $80. The manager is also constantly (I mean, constantly. While I was ON THE LINE, as well as while I was physically near here while she was showing me to the unit) on the phone with who I assume to be her significant other. Really really annoying and unprofessional.

Rating:

5.0

Awesome customer service!!!!!

Rating:

2.0

They advertise 24/7 drop-off but a rental key drop-box could not be found. I had to wait an additional 30 minutes until the store opened to leave the keys with an employee, and that made me late for an important service for family.

Rating:

4.0

Didn't have a dolly that I requested when I got there.

Rating:

5.0

Very good customer service! And clean no rats chewing through my belongings!

Rating:

4.0

I was charged $20.00 extra to load my car onto the tow dolly. I agreed only because I have no experience with the entire process and I trusted that the persons that do this on a daily basis are competent. However, this was not the case. I had a gut feeling that something was wrong. I did a walk around safety check, I was in shock when I saw the passenger side wheel straps were totally UNDER THE WHEEL!!! I did a quick search of the area and found a U-Haul dealership. The technician was also in shock when he saw the location of the straps and he couldn’t believe that I was charged EXTRA for loading the car on the tow dolly. I am aware that I should have checked the vehicle before I left the original U-Haul dealer in Augusta Georgia. I just trusted that it was done correctly since I was charged additionally for the loading process.

Rating:

4.0

Have ppl available like Tempest to answer lines when returning truck doing all correctky but your system still NOT working correctly.

Rating:

5.0

Very low in fuel

Rating:

5.0

The truck I was rented had a cracked windshield and the oil pressure was so high that at some point I could smell oil burning in the truck. I opted out of rental insurance - I felt like I was given a truck that had problems on the hope that if it broke down or had issues, I would have to pay for it. Gave me a potential lemon that could have costed me dearly

Rating:

5.0

Excellent

Rating:

5.0

Friendly service

Rating:

4.0

The customer service rep that helped me was quite professional and kind-hearted. And I appreciate it the kindness that he showed me.

Rating:

5.0

Felicia and staff were amazing at this location on Broad st. They went above and beyond for our move! Thanks again you were a blessing

Rating:

5.0

I forgot to get the lady name but she was awesome

Rating:

5.0

This location is managed well in a very professional manner. The employees were very efficient and the turn in process only took me a few seconds. Great ambassadors for UHaul!

Rating:

5.0

Check in agent was awesome

Rating:

2.0

My furniture was destroyed in the storage unit from mildew. I’ve been renting for over 4 months and the store manager has always gave me poor attitude with little assistance. The other staff however are nice but everytime I come in there is someone new which is not surprising.

Rating:

1.0

The manager was very rude and unprofessional

Rating:

5.0

Felica, and her staff is the best in Augusta. They are always friendly as well as helpful, and professional. The facilities are well maintained and clean. I will definitely recommend this establishment for family members and friends. Top notch customer services.

Rating:

3.0

The staff was helpful

Rating:

5.0

Helpful, caring, and friendly staff.

Rating:

5.0

I felt safe with my property stored in uhaul.

Rating:

4.0

I like the professionalism each time I visited the site, That was satisfying to me, this facility was was very good place place for storage.

Rating:

4.0

The indoor storage rented inside a air conditioned structure had a very unclean smell / odor.

Rating:

5.0

Staff is extremely friendly and helpful

Rating:

5.0

Always helpful and friendly!!

Rating:

3.0

The space I rented had too many roaches I would not recommend anyone to bring stuff there because of that

Rating:

3.0

The staff was great. Only issue I have is that they have roaches! No fault of the facility that people with roaches store there things there.

Rating:

4.0

The manager (Felicia) was especially helpful!! And Chris or Kris was also helpful. You’ve got a great staff at the Broad St location. It’s my go-to place for all things moving.

Rating:

4.0

Staff very informative and helpful

Rating:

5.0

Ms. Tina, awesome job and also the tall guy who assisted me with closing out my storage 8/6 at 10am, they both do great ensure costumers are welcomed .

Rating:

5.0

Always helpful

Rating:

5.0

Thanks

Rating:

5.0

Other than the debris from roof being restored all in my unit, nothing was damaged cause of it. Over all my experience was good. No problems.

Rating:

5.0

Excellent employees and customer service. Only feedback is low ceilings in storage units with poor lighting. The sensors don't always work for lights to come on and you need a cell phone flashlight to see. Very accommodating. Extremely helpful staff.

Rating:

5.0

I love working with this location! The staff is always so kind, helpful and informative.

Rating:

5.0

Service is always great here!!

Rating:

4.0

It took awhile to be able to actually speak with someone in the office as the phone kept rolling over to the national line when I called, but once I finally reached someone, it was worth the wait. Felicia, the Asst Mgr was amazing!!!

Rating:

5.0

I appreciate Mr wade

Rating:

5.0

Great staff to work with, very friendly and nice..Mr. Wade and staff went the extra mile...thank you

Rating:

3.0

There is no light in my storage area. So, it’s pitch black unless you have a flashlight. There is construction form damage, which is understandable, but materials are left sitting unattended, which could cause a potential hazard. Overall, the facility is secure and decent.

Rating:

5.0

Mgr Wade was very helpful and professional and made sure I was completely satisfied..he's a keeper

Rating:

5.0

Wade and Christy is the best

Rating:

2.0

Thanks u for your help thanks again

Rating:

2.0

I reserved my unit more than a week in advance, yet when I showed up they didn’t have the size of unit that I requested available, so I was forced to rent another unit elsewhere. Also, I would suggest sending out the payment reminder closer to the actual payment due date.

Rating:

4.0

Very nice facility. Engaging and helpful staff members. My only concern was a bit of mildew on some of my items. Nothing was damaged beyond a little scrubbing with cleaner.

Rating:

5.0

Staff was super supportive and kind! I would recommend this facility without hesitation! I am very pleased with the services provided over the years of my use! This staff deserves an upgrade!

Rating:

5.0

Felicia was amazing! Best customer service I have ever received

Rating:

5.0

Best I know of in the city.

Rating:

5.0

Need to give more time to get in your store even as after 8:00 or 9:00

Rating:

5.0

Great service great customer service the clerk was a true professional real helpful

Rating:

5.0

Felecia Baum is amazing. Moving can be stressful. She eased so much of the stress. She deserves a raise. Oh and a big bonus!

Rating:

5.0

Employees are so freaking nice

Rating:

5.0

Very friendly and accommodating staff.

Rating:

2.0

Some of the manager you had did a poor job not all of them with some of them

Rating:

5.0

Very helpful

Rating:

1.0

My storage was auctioned off and my husband passed away from covid so I felt really bad about the Uhaul experience I had in the pandemic not being financially able to keep up with my account and lost all the things that we worked and earned. I’m grieving for the things that I tried to hold onto, but lost in your storage facility. Hopefully I’ll get pass it one day. Your General Manager thought I would be able to get it out, but it was and still is a pandemic in our country and it has affected everyone including me and my family as we lost or mother recently also and everything she had in another Uhaul facility as well under the same circumstances. Janice Kelly-DANFORTH

Rating:

3.0

The unit door was broken so I had to be moved to another unit. There was only one person who could help me and he was busy doing something else. I waited over 3o minutes. I came back later and an additional 30 minute wait ensued. Finally I got moved in. There was no lock in the unit as promised. The access code didn’t work so they had to let me in manually. When I came back with a second load the gentleman working the evening informed me that I had to input my access code in two places The access door worked fine after that. Everything is fine now. The check in was not smooth though.

Rating:

1.0

I was told while booking the space that I would have a 23 x 10 x 10, or something like that. When I arrived at the facility that space at already been taken and now I’m in a super small unit and my stuff does not fit, I had to take half of the stuff back in the truck to my residence and I’m very dissatisfied.

Rating:

5.0

The staff went over and beyond!! Rented a storgae that the csr thought would fit how ever I would need an additonal unit. The csr didn't have anything bigger so to accommodate my needs she gave the second one for free!! Fast respectful over and beyond.

Rating:

2.0

A lot of homeless people hanging around. If it rains water is a foot deep out front no drainage system overpriced.a lot of my stuff mildewed. Nobody ever answers phone there.

Rating:

5.0

the employees were so helpful, professional, and kind.

Rating:

5.0

The only problems I have is no one ever answers the phone

Rating:

5.0

all of the employees were so helpful and kind.

Rating:

5.0

Thank you. If I ever need these services again, I’ll definitely be back. :)

Rating:

3.0

Thanks for the 5 years of use of your facility.

Rating:

4.0

THE CUSTOMER SERVICE WAS VERY GOOD, THE EMPLOYEES WAS VERY HELPFUL

Rating:

5.0

Thank you..

Rating:

5.0

Awesome kind gentleman helped me. Even helped me look for the key I lost. Went out their way to help me.

Rating:

4.0

Staff was friendly and helpful

Rating:

5.0

Great place that I always use very professional

Rating:

5.0

Ms. Cheryl and her staff had really been nothing but caring, kind and understanding. Ms. Cheryl was always there when and if something was wrong. I appreciate her so much. Thanks Ms Cheryl, Paula Lamar

Rating:

5.0

Welcoming staff, professional, and well maintained location

Rating:

3.0

My unit, 0143, had problems with the ceiling and the walls. Leak, damp, paint flaking everywhere. Ruined some of my things.

Rating:

5.0

Excellent facility. Sometimes number of staff to take care of customers not adequate

Rating:

5.0

Excellent customer service and very convenient location!!!

Rating:

3.0

The first people I interacted with were great and helped me right away, and suggested a better storage unit than I had chosen. The last interactions were not so pleasant especially from the owner/ general manager of the facility. There is no reason to ask for so much personal information and then when asked why it's needed when all other information was given, the answer is "because that's the way it is". That's not a good reason to ask for something and when told there are no more things to give should be acceptable and you move on. I should not be then threatened to have to move out of my unit I just purchased and moved into because of this. Then speaking to the next person above that and get the same excuse is unacceptable. Your policy needs to be updated and your computers need to allow people using them to continue on without delay. Then after all of that be charged for 2 extra days of use of equipment when it was barely over 1 day is also unacceptable especially moving from another state and having to pack and travel.

Rating:

5.0

It was easy-peasy to register for a unit and the unit itself has very easy access for me, as it Is at ground level. The unit is clean and roomy. Our things fit in perfectly!

Rating:

5.0

Helpful, and very friendly and made everything easy.

Rating:

4.0

The floor was shining and clean all the time. I had a great experience with your u haul company.

Rating:

5.0

The staff was very friendly and knowledgeable and willing to assist . The truck was ready as scheduled . Checked in and out with very little wait time. The staff on Broad Street rocks. Thank you Uhaul.

Rating:

5.0

During the 3 years, I used the storage facility I was extremely pleased with the service and the way the facility was maintained.

Rating:

1.0

The manger lady is got a rude and cold way of her and I felt as she didn't care for others respectful and she was not a happy or cheerful or friendly

Rating:

3.0

Was told wrong number to unit and it was to hot in there still need more flow of air in walking area to units ..

Rating:

5.0

Ladies providing service were knowledgeable and helpful. Helped guide truck so ramp would go into storage facility. Clean storage space and very convenient.

Rating:

5.0

Great people, kind and helpful and professional.

Rating:

5.0

Ladies were very helpful. Helped pull ramp out from truck.

Rating:

5.0

The staff was excellent in every aspect of service at uhaul from the very first day to the very end. I would highly recommend U-Haul at broad street in Augusta ,Ga. Thank you and may God bless you all

Rating:

5.0

Everyone was always very helpful and friendly

Rating:

3.0

The gentlemen that work there were great. They understood what true customer service was. I can say the same about the ladies that worked there. It seemed like they didn’t care and were very rude and didn’t care for my needs

Rating:

2.0

There are no numbers on outdoor units and the workers don't even know which is which. They moved me in to one that was owned by someone else and I had to move out after unloading all my household goods into the unit. Slow response times and overall poorly managed property.

Rating:

2.0

Uhaul need to make it a way if u rent a storage unit u get a free truck after move out

Rating:

5.0

Excellent customer service and very clean

Rating:

5.0

These guys and gals have always been understanding and helpful. Have had the unit for over a year and besides from some unexpected fall out from the floor above all has been safe and clean.

Rating:

3.0

Y’all didn’t check my storage unit and someone put their stuff in it and it ran my bill up but you did take it once you talked to me

Rating:

5.0

Great storage place with plenty of carts available plus a dock. Security is great. Customer service was great.

Rating:

1.0

the manager was rude. they didn’t have the largest size storage unit i wanted. and then charged me for both. every tim i called or cane in person the manager was not there. never returned my call

Rating:

5.0

Nice and very helpful, caring staff.

Rating:

5.0

Good customer service

Rating:

5.0

Nice meat clean and the customer service was great

Rating:

2.0

Needs to be cleaner and no one worked promptly

Rating:

5.0

I must take the opportunity to praise the staff of this facility. Cheryl, and Tim were incredibly helpful, positive and proactive. They advocated for us as people, not just a number.

Rating:

5.0

Cheryl. the manager, exceeded our expectations. She was proactive, polite and very helpful. We could not have asked for better service or assistance.

Rating:

1.0

the staff was great. but the faculty is terrible. it looks unsecure. it needs much improvement. needs an elevator. not appealing at all. if i did not have movers there. i would not have stored my it

Rating:

1.0

Several of our stored box's got wet. The staff offered no help or solutions. We paid for the month of November and vacated it on 11/9/19 but were not offered a rebate for unused time. Total rip off.

Rating:

5.0

The staff I dealt with at the U-Haul Moving & Storage on Broad St in Augusta, GA were so friendly. Wonderful customer service!

Rating:

5.0

Aaa

Rating:

4.0

None

Rating:

5.0

Very friendly staff.

Rating:

5.0

I have been using this facility for many years and have always been pleased. Ms Cheryl Taylor does a very good job

Rating:

1.0

I would never recommend Uhaul to anyone and will never deal with Uhaul again.

Rating:

4.0

The rolling carts and loading dock are helpful for getting stuff in and out. The wait at the desk is long but luckily you only have to do that once.

Rating:

4.0

Facility was not easy to access by phone. My storage unit spider webs in it when I moved in. Not sure if that is normal.

Rating:

3.0

We never took posession of the unit we reserved in April, but was charged 3 months in a row, took me several calls to get this fixed...still getting a bill in July?? Needed outside unit, to small insi

Rating:

1.0

Employees were very nice and friendly. You guys' policy blows. I had an unnecessarily hard time closing my unit, and was on the phone for nearly 30 minutes for something that was a 5 minute affair.

Rating:

5.0

The management in Riverdale was very inappropriate I wish the worst on fuzzy the manger the truck he gave me blew hot air inside the truck from engine he knew this refuse to give any other truck..

Rating:

5.0

The people here were very nice and polite and timely.

Rating:

3.0

Too expensive

Rating:

3.0

None

Rating:

4.0

The staff at the Broad street location are great. My only issue with this Uhaul experience has been with the Ubox service and billing. It's been a battle every month.

Rating:

5.0

Super crew, professional and very helpful.

Rating:

5.0

Great customer service.

Rating:

5.0

They staff was awesome...

Rating:

5.0

Best customer service, bar none, with friendly people

Rating:

5.0

From the moment I entered your store I was pleased. Thank you . I always felt safe.

Rating:

4.0

Office staff was great. Facility was clean. I work from 8am-6pm so the only thing I wished is that there was 24 access to the storage units.

Rating:

4.0

Thanks 😊

Rating:

4.0

thanks

Rating:

5.0

All the associates were great.

Rating:

5.0

This uhaul service was great

Rating:

5.0

great staff! many thanks!

Rating:

5.0

Ms. Taylor and others were great!

Rating:

5.0

Ladies behind counter have been fantastic! Very happy customer!!

Rating:

5.0

Ms. Taylor and staff were very, very helpful.

Rating:

4.0

Good service

Rating:

5.0

The staff is awesome

Rating:

5.0

Prompt and courteous service. Friendly very helpful making sure place is always clean and willing to provide the very best service. God Bless Gerard Hoosier

Rating:

3.0

It was ok, no problems

Rating:

3.0

there were promotion signs on display that were not being honored and were not removed. Expired promotions should be removed.

Rating:

5.0

Cheryl and her staff always give superb customer service!

Rating:

5.0

My things have been here more than 6 months n the service has always been great. Look no futher you found your future storage facility

Rating:

5.0

Good service

Rating:

5.0

It was close n clean n also well lit. No changes needed. Keep up good work n thanks.

Rating:

1.0

I would not recommend this place at all. The workers are nice but, the manager is rude and acts like you are under her.

Rating:

5.0

The sales associate knew his job. He made it a smooth move in transition.

Rating:

3.0

This place is very busy and never enough help in the office. Cant believe your a storage facility with multiple floors and no elevator. Who in their right mind would move furniture up and down stairs.

Rating:

5.0

Great service from truck to stotage. Manager was aersome.

Rating:

5.0

Great service - easy move-in Location is always extremely busy but the staff is always courteous and nice to the customers.

Rating:

5.0

Kind staff and great services

Rating:

4.0

Easy to access

Rating:

2.0

U-Haul double-charged me for something that wasn't my fault but the managers over lost you because I hadn't used it yet so I had to give me another storage unit which I was double-charged for the unit

Rating:

4.0

Good nice people

Rating:

5.0

Great Service!

Rating:

5.0

The manager, Jeffrey tomber, Was extremely helpful and polite and friendly during my entire years at that facility. Because of this I would more than recommend that facility to someone else. I