Customer Reviews for U-Haul Moving & Storage at Broad River Rd

3609 comentarios

1003 Zimalcrest Dr   Columbia, SC 29210
(W Of Broad River Rd)

(803) 731-0067

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(803) 731-0067

1003 Zimalcrest Dr
Columbia, SC 29210
(W Of Broad River Rd)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

The place is fine. We just prefer a close location.

Robert T. 
Rating:
5.0

GreatCustomer service

Tara Y. 
Rating:
5.0

Great customer service

DONTIA C. 
Rating:
5.0

Customer did not leave a comment.

delphine S. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Great customer service

LAKEISHA T. 
Rating:
3.0

Customer did not leave a comment.

RYAN L. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Kendra P. 
Rating:
2.0

U sold my family belongings I’m suing this company !!

beverly f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Had no problems customer service was great

KEWONICA M. 
Rating:
3.0

The truck we were provided had a head light out and the truck was hard to start. After several attempts the representative finally came out to assist and stated there's a trick to it.

Cheryl S. 
Rating:
3.0

Your business collected way to much personal information to rent

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Adrian W. 
Rating:
5.0

The young who assist me was very courteous, helpful and friendly. I received very great customer service. I did not get his name but he was an African American with a lot of hair nice hair.

VICKIE E. 
Rating:
4.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Walter M. 
Rating:
5.0

They was very nice and helpful

Kimberly B. 
Rating:
5.0

the store was very busy that morning- but each employee spoke to me and let me know they were on the way to assist me. my phone has issues with the photo/text system you use but the clerk was on the spot with her help. i overheard her calling in a fellow clerk since they were so busy-that is good service in my book!

JINNY C. 
Rating:
5.0

Great & Friendly service!!

Hilda D. 
Rating:
5.0

Customer did not leave a comment.

Azadeh M. 
Rating:
3.0

Service for drop off was not up to par.

KAMESHA P. 
Rating:
5.0

Customer did not leave a comment.

ERIC T. 
Rating:
5.0

Customer did not leave a comment.

Earl E. 
Rating:
5.0

Customer did not leave a comment.

Shamika J. 
Rating:
1.0

Nothing was setup correctly from the very beginning. There was misinformation given to me about my storage unit, so I let it go, knowing there was nothing TRULY valuable to me in the unit.

miranda r.  |  Overall Experience 
Rating:
5.0

Nothing

delores A. 
Rating:
5.0

Continue to have wonderful customer service...

Chyrl A. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
4.0

Customer did not leave a comment.

BRANDON B. 
Rating:
5.0

Nothing everything was great! I will definitely use Uhaul again.

Jean C. 
Rating:
5.0

Thank you U-Haul for protecting my stuff and I will always recommend someone to come there thank you again

Melanie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELVIN R. 
Rating:
3.0

Clean the truck. Inside good. Outside was dirty.

Nathaniel G. 
Rating:
1.0

Over priced

BEONCA H. 
Rating:
3.0

Customer did not leave a comment.

TOMMY N. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA T. 
Rating:
5.0

Customer did not leave a comment.

Austin H. 
Rating:
5.0

Customer did not leave a comment.

TAMARIA S. 
Rating:
1.0

Customer did not leave a comment.

DESTINY J. 
Rating:
3.0

Office Professionalism was not the best. Representative was eating a bag of chips and took a personal call in the middle of setting up my reservation. At drop off, that associate was phenomenal. He was quick and detailed and very helpful.

CHAD M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Naconda M. 
Rating:
4.0

Had to wait awhile to get a lock off the trailer before I could go

Joel R. 
Rating:
5.0

Nothing

alexander M. 
Rating:
3.0

The manager was helpful but overworked. There were so many calls and customers, it took me over 30 minutes to drop off a trailer. This was after being denied dropping off at the Fernandina Rd location due to them being full, so it took me over an hour total just to return a trailer. That was an awful experience at the end of an exhausting day of moving.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

Lorraine A. 
Rating:
3.0

Customer did not leave a comment.

Quintessia M. 
Rating:
5.0

Luv the staff so friendly and the mgr is awesome!!! Best u-haul I've ever encountered.

Teresa B. 
Rating:
3.0

there was a mix up with the pick up and the truck I was supposed to get did not have keys. Arrangements were made for me to get another truck, but it took a while. Staff were helpful.

CATHERINE G. 
Rating:
4.0

Customer did not leave a comment.

Nakia S. 
Rating:
5.0

Customer did not leave a comment.

Joy C. 
Rating:
1.0

Horrible customer service. Have workers that actually care.

Shannon W. 
Rating:
5.0

Customer did not leave a comment.

AMY M. 
Rating:
5.0

Customer did not leave a comment.

Ralph S. 
Rating:
5.0

1st time at this location. Brandon was pleasant and helpful. When he saw that the trailer needed a little attention on the chain and brake line, he jumped right on it and replaced them immediately. It took no time at all. Thankyou for making it an easy transition.

ANGELA S. 
Rating:
3.0

Have more staff on hand. I went in on a Saturday and the ride share feature was not working which meant I had to go in. There was only one person assisting at the counter. Wait time was kind of long.

KENISHA J. 
Rating:
5.0

Customer did not leave a comment.

Thommeka M. 
Rating:
3.0

Customer did not leave a comment.

Miguel R. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY F. 
Rating:
2.0

I had order a 10ft trick and got a 15 ft. I had ordered moving pads and was told that they did not have any left.

JASON C. 
Rating:
3.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Yvette C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

The only thing I can think of is to retain Hannah. She was so cheerful and put you in a good mood.

John G. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Very Efficient

Thomas S. 
Rating:
3.0

Upon my arrival there was multi trucks awaiting inspection, not a whole lot of parking for the 26 ft one that I had and they charged me an additional fee of $86 for gas. Which, I had put in prior to getting there. I did not stay for the inspection of the truck because, I had a 6 hour drive back, just finished unloading that huge truck and there was a wait. Not to mention the original place I was supposed to leave it, said they had no room for it and sent me elsewhere but, they said the same thing! It was a complete disaster. I have called many times and always get a recording and elevator music. Not pleased at all.

Tiffany Y. 
Rating:
4.0

Customer did not leave a comment.

WALTON T. 
Rating:
1.0

Make sure employees do a better personal information check on customer with identical Names, also need something in the protection policy that will be conducive to a customer who may have gotten stuck in Mud, wherein have of cost may be covered.

Ronald D. 
Rating:
5.0

Everything was great, Very friendly staff. It was a nice young man and a lady who appeared to be a team leader. They was so sweet and they crack silly jokes with me and I really enjoyed them. Most definitely will recommend them.

WYKYLA W. 
Rating:
2.0

I had to wait for over an hour to get my trailer. Then the people were not carrying about all the people in line. Then when I turned in the trailer they said I never did and I had to fight them go look and see if it was there.

ROSS N. 
Rating:
1.0

Customer did not leave a comment.

Ellis G. 
Rating:
5.0

Customer did not leave a comment.

Chad H. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Zalair K. 
Rating:
1.0

I rented a cargo van for a few hours. brought it back before 8 pm. The store manager called me the next morning asking me when I was bringing the van back and was very nasty to me I told her I brought it back and even talked to the young man at the counter about the mileage. She told me she was going to charge me for an extra day and I told her it was not my fault the van was not checked in the night I brought it back. She then told me she was the manager and would not charge me and hung up on me. She was the rudest person I have ever dealt with at Uhaul and I can assure you I will not use her location again! She needs to learn how to talk to people if she is the store manager.

KATHY E. 
Rating:
5.0

Do not change anything.. Everything was great! The person who was there was extremely nice, professional and patient. He took his time and made sure everything was right. I enjoyed my visit and thankful for this experience.

Nicole G. 
Rating:
2.0

Very rude

leona K. 
Rating:
5.0

Very good customer service.

MAURICE W.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Thomas S. 
Rating:
3.0

Customer did not leave a comment.

Georgette B.  |  Overall Experience 
Rating:
5.0

It would be great if I stayed signed in to the app, instead of having to sign in each time I open it up.

Paul B. 
Rating:
4.0

Customer did not leave a comment.

Douglas L. 
Rating:
2.0

Everytime that I've used Uhaul, there had been a problem.

Charmika M. 
Rating:
5.0

Thankfully, this drop off site accepted our truck because it was not safe to drive any further. A completely different experience than what happened at our pick up site in Swansea, S.C. We will never again rent a vehicle, unless it is from a central dealer with U Haul... not from a "satellite location" who has no responsibility for its maintenance.

Robert S. 
Rating:
1.0

Don't charge customers twice and the money got taken out my account for both charges then tell me it's gonna take 5 days to get my money back . Then get attitude over the phone when your a manager

Joseph L. 
Rating:
5.0

Trailer was dirty and just needed to be swept out. I did that before returning. I also found gear puller and vise grip in it. I kept that as I can use it at work. The 2 tools were worth 3x cost of rental to me so I had an excellent rental!

Arthur H. 
Rating:
5.0

Customer did not leave a comment.

Vivian J. 
Rating:
5.0

The staff was very professional and attentive to my needs. Excellent customer service

Katherine J. 
Rating:
1.0

I did not rent from U-Haul - someone at this location put my email address in for a different customer who made a rental. I contacted U-Haul support on Twitter who assured me my email had been removed from U-Haul systems yet I continue to receive emails. Remove this email address from your GD system.

Marc M. 
Rating:
2.0

I never give a bad review, but since you asked -- I place my reservation online to have my truck by 8am. When I arrived to check out my truck, I was unable due to the office being closed, but that's not what my reservation stated. I had movers who were being PAID BY THE HOUR, therefore we had to wait until the office opened at 9am. The guy opening the store did not arrive until 9:10 AM! I was quoted $43 when I FIN ALLY left with the truck, but my card was charged $73. Now I have to wait DAYS before the funds hit my account. Moving is challenging as it is, but I will NOT use this facility again!!! DO BETTER WITH THE WEBSITE AND YOUR EMPLOYEES!!!

Millicent J. 
Rating:
5.0

Customer did not leave a comment.

Gladies A. 
Rating:
5.0

The young lady that helped me was outstanding I would come back just because of her professionalism

NATHANIEL H. 
Rating:
5.0

Customer did not leave a comment.

Shelia H. 
Rating:
5.0

Everything was excellent,.

Kelvin B. 
Rating:
4.0

Customer did not leave a comment.

Devontai C. 
Rating:
5.0

Staff was very friendly and courteous!

Lakeisha W. 
Rating:
4.0

Customer did not leave a comment.

Susan W. 
Rating:
5.0

Customer did not leave a comment.

Sheryl W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Branden was the gentleman on staff by himself when I got there and had multiple customers and treated everyone as quickly as possible, was friendly and kind to everyone. Thanks branden for make my transition so I can relocate to NEW JERSEY easy I will be back for my stuff.

connie j.  |  First Impressions 
Rating:
5.0

Staff was friendly, very helpful & accommodating!

Ophelia A.  |  Overall Experience 
Rating:
5.0

He was excellent

Kameeche W.  |  First Impressions 
Rating:
5.0

Very nice and walked me through the process.

Jason S.  |  First Impressions 
Rating:
1.0

It was over priced especially for the amount of space provided. That is ridiculous.

Helenna P.  |  Overall Experience 
Rating:
4.0

It was a smooth transition.

Diane B.  |  Overall Experience 
Rating:
5.0

Very friendly

Tonya L.  |  Overall Experience 
Rating:
5.0

they did a good job

Blaney M.  |  First Impressions 
Rating:
1.0

Workers are very unprofessional and unorganized.

Lawrence B.  |  First Impressions 
Rating:
5.0

Thank you bing so nice.

Melanie M.  |  Overall Experience 
Rating:
1.0

I received spotty communication on billing. No one answers the phone. Also, you sold my items. I’m still not sure where the rest of it is. Would love to know if any of my things are left there.

Tajiana B.  |  Overall Experience 
Rating:
5.0

Uhaul at Zimalcrest professional except where is the central a/c. Tega when I returned truck couldn't get receipt b/c they didnt closed tkt out and allowed someone to use truck & insurance in my name

SANCATINE S.  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful

PATRICK Y.  |  Overall Experience 
Rating:
5.0

The place was very clean and kept my mothers thing safe until I could go through them. Thank you.

LINDA G.  |  Overall Experience 
Rating:
1.0

You over charged me and now I cant get my money refunded. I will make sure that no one I know uses uhaul. This has been the worst experience. No one at your store answers the phone.

Jan I.  |  Overall Experience 
No reviews have been submitted for this location.

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