Customer Reviews for U-Haul Moving & Storage at Broad River Rd

3,893 comentarios

1003 Zimalcrest Dr   Columbia, SC 29210
(W Of Broad River Rd)

(803) 731-0067

Horarios de la ubicación

  • Lun. - sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(803) 731-0067

1003 Zimalcrest Dr
Columbia, SC 29210
(W Of Broad River Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JERMAINE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

denice H. 
Clasificación:
5.0

Fantastic customer service great staff everybody was warm and friendly look forward to doing business with them again 10 star rating

BILLY T. 
Clasificación:
5.0

It was a very pleasant experience. Thank you for being open so late on Saturday.

Robert H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRESHAWN S. 
Clasificación:
1.0

Keep Kevin the marketing manager out off affairs he told insurance not to pay me for window the employee been responsible for. He is rude he say he is owner of uhaul and refuse to hear my side. Today for so.e strange reason my card was charged a extra 300 dollars always because of an error on u haul behalf smh

MAURICE C. 
Clasificación:
5.0

Dameka has excellent customer service ;) thank you so much for helping me.

COURTNEY W. 
Clasificación:
5.0

Everything was as expected. U-Haul makes it very convenient to move. I had no hassle. The truck was ready, and clean. The U-Haul store had all kind of boxes, equipment, and everything you need for moving. You next move, go U-Haul.

Kevin B. 
Clasificación:
5.0

The young lady at the desk, checked our information, changed drop off locations and we parked the trailer. She verified that everything was changed and we were good to go. Also, very professional and excellent customer service.

donald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelda C. 
Clasificación:
5.0

Immediately replace monies for deposit back on customers card

MICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUANITA L.  |  Overall Experience 
Clasificación:
1.0

Trucks was pitfil

RONNIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS B. 
Clasificación:
5.0

The 2 employees that I encountered were very polite, pleasant, and helpful.

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ORECIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
5.0

There are no improvements I can suggest at this time. This was the best Uhaul rental service I've ever received.

CAROL S. 
Clasificación:
5.0

The store was closed when returning- closed due to Covid staffing problems

David S. 
Clasificación:
1.0

This is quite possibly one of the worst customer service experiences ever. The female staff member was clueless. The male staff member was trying to help her but seemed as if he didn't want to be bothered. I will definitely never use this place and I have told everyone I know to stay away from this place. I had to let them know they gave me the keys to a different truck than what the paperwork showed. That seemed to bother them more that I showed where they made a mistake.

TRACY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas W. 
Clasificación:
4.0

El cliente no dejó un comentario.

William R. 
Clasificación:
2.0

Fuel was over estimated on pickup so I took a picture of the gas gauge as proof that it was recorded too high. I drove the truck nine miles and put three gallons of gas in before I returned it. They charged me for two gallons of gas because they said it was below the level of when I picked it up. That makes five gallons for a nine mile trip. They are either ripping me off or that truck gets worse gas mileage than the space shuttle.

MATTHEWMICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryony H. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRIANA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clayton D.  |  First Impressions 
Clasificación:
2.0

.99$/mile, c'mon guys. pretty dumb for a uhaul, especially when I do all the work AND gas AND your worker shows up 15 minutes late for my 7:30am pick up time…when y'all open at 7am?? yikes

Riley W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
3.0

Check the vehicle transporter tire straps. They came loose during my move. Some customers do not know to check them every time they stop to gas or rest. Safety is extremely important during a move with a vehicle in tow!

ARTHUR C. 
Clasificación:
5.0

They assisted in a last minute reservation and was very polite.

David H. 
Clasificación:
5.0

Everyone was super helpful from the lady who made my reservation, to the lady in the store renting me the Uhaul, and including the lady who I dropped the vehicle back too. Thanks you all for making this an easier move!

carol J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie F. 
Clasificación:
5.0

Keep doing what you do Great 🙏🏿🎅🏾☀️

Joe M. 
Clasificación:
4.0

El cliente no dejó un comentario.

karen b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA M. 
Clasificación:
2.0

Truck windows dirty an the young boy was rude!

KYKSHARA H. 
Clasificación:
5.0

Very convenient, personnel was helpful. Dropoff was smooth and excellent

Theresa F. 
Clasificación:
4.0

El cliente no dejó un comentario.

LATRIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L. 
Clasificación:
4.0

El cliente no dejó un comentario.

BENJAMIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela M. 
Clasificación:
5.0

All was very good

JOSEPH S. 
Clasificación:
4.0

It was easy to find, gentleman was friendly and helpful. Very easy to drop off.

MEGE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FLOYD B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lashawna O. 
Clasificación:
3.0

The check in experience was quite odd. Apparently there was a double booking for a cargo van of which they only had one on the lot. My scheduled pick up time when I placed my reservation was for 8:30am. The other reservation was for 7:30am and they had not arrived as of the time I arrived. The clerk called the other person who had a reservation and they said they were still coming. He then asked me if I would be willing to accept the next size up and I agreed. He then called someone else at uhaul and proceeded to argue with them on the phone about my reservation and the other reservation for the cargo van. I was sort of in disbelief. He ended up giving me the cargo van and told the person on the other end of the phone they would have to call the other customer back and explain to them why she would not get the van. I really felt uncomfortable and almost just walked out. Customer service training really needs to be established at this location.

Glenn B. 
Clasificación:
5.0

Great job by William.

JOHN S. 
Clasificación:
5.0

Just continue providing excellent customer service

TYRONE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW F. 
Clasificación:
1.0

Liars. They lied on my fuel after they gave me a refund. And I turned key in the same day and not when I thought I would be finished and that was a 24 hour truck.

NAKESAHA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN C. 
Clasificación:
4.0

The service was amazing, staff had compassion for my misfortune and assisted me outside the call of duty. Thank you UHAUL at Broad River and Zim

mary h.  |  Overall Experience 
Clasificación:
5.0

Nothing. It was a great experience overall. This was my 2nd or 3 rd rental & I will return!

Linda R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia T. 
Clasificación:
5.0

Equipment showed much wear. One brace for door latch in need of repair. Serviceable trailer but abused

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH B. 
Clasificación:
4.0

The equipment was clean but the inside of the vehicle cab did have a strong smoked cigarette smell.

RICKY S. 
Clasificación:
5.0

Very good customer service

FABIAN J. 
Clasificación:
5.0

Great customer service. Did a great Google review on this location.

Ashaki A. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIMALKUMAR J. 
Clasificación:
5.0

Good experience.

Kenneth R. 
Clasificación:
3.0

When I went here to get my truck and storage unit that I rented, they didn't really tell me all the information that I needed to know, they kind of expected me to just know all that I needed to know which wasn't the case. Other than that, the staff was helpful and respectful.

Austin N.  |  First Impressions 
Clasificación:
5.0

The person was real snappy with me.that was very poor customer service.

AMELIA J. 
Clasificación:
4.0

staff was GREAT

NATHANIEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARION G. 
Clasificación:
2.0

They need a correctly marked after hours key drop box.

LANCE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY M. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD ANTHONY D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany D.  |  First Impressions 
Clasificación:
5.0

Daminka was very nice and kind enjoyed her

I YAUNA H. 
Clasificación:
5.0

Mike made, what started out as a disaster, a really perfect experience. I believe his last name is Brown.

Angela S. 
Clasificación:
2.0

Y'all do not keep your promise

TABITHA D. 
Clasificación:
4.0

Everything was fine!

GLORIA D. 
Clasificación:
5.0

Brand new truck, sharp and pleasant employees… absolutely first rate experience!

PAMELA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

IYAUNA H. 
Clasificación:
1.0

Avoid billing dispute. Pending charges

ROOSEVELT G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carolyn W. 
Clasificación:
3.0

The truck we received a/c didn't work.

karen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS M. 
Clasificación:
5.0

Nothing. Everyone was helpful and professional

RODNEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CELESTINE S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EBONY G. 
Clasificación:
5.0

Julie is so friendly and helpful

BRIEON S. 
Clasificación:
5.0

Truck battery cable negative is loose and will cause the vehicle to die. Tighten cable Thank you.

CASANDRA S. 
Clasificación:
5.0

Keep William Patterson there, makes the process smooth.

DOROTHY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Josiah L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Yolanda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bernard T. 
Clasificación:
3.0

If you ask on the equipment contract to return the trucks with certain amount of gas, try to make sure that the truck has that level. I was asked to filled the truck and when I when I realized of checking the gas level, I saw it was less than 1/4

Alejandro P. 
Clasificación:
2.0

They are very reluctant to return deposits.

STEVEN B. 
Clasificación:
5.0

Great location. Easy access to major roads.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

Very good service

Ben P. 
Clasificación:
2.0

Poor customer service. I was given the keys and told that the truck was on the side of the building and the dolly was by the trash can. I preceded to go to the side of the building where I saw multiple trucks that was the size I paid for. After trying the keys in 3 trucks I went back in and ask could someone come show me the truck that I rented. It was a girl and a guy there. The girl was nice and helpful but the guy was unprofessional in verbiage and tone.

YINA B. 
Clasificación:
5.0

I understand how it is not UHaul's responsibility, but a nighttime guard would have made me feel better moving from truck, taking pictures, standing in front of the store, and moving to my car would have helped me feel better. Staff at Zimalcrest and your customer service phone staff were so patient and courteous. They made doing business with you easy.

ROSE R. 
Clasificación:
3.0

My truck that I ordered online with a dolly wasn't there. I was accommodated with another truck buy no dolly available and we had to push and work fast to get it returned that same night because that truck had a 7am reservation. I was almost charged twice for it but was not thank goodness. Overall an average uhaul experience.

CHRISTINA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
4.0

The big problem is what i reserved not once but twice was messed up. Upon arrival to pick it up they didn't have it. They sent me to another facility and I had to get a box truck instead of a pick up. The lady at this facility was nice and not here fault. I also had an increase in cost which once again wasn't her fault. When trying to call customer you wait for ever to get through. This isn't the first time this has happened to me. I understand mistakes happen but for future rentals I will look elsewhere

PAUL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaysan P. 
Clasificación:
3.0

Truck should have been checked to make sure broken glass was cleaned up before I picked it up.

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Myrishia W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tonya p.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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