Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure your doors to your Uhaul trucks are locked or ensure your uhaul worker comes outside with you to walk the truck and more as well. They ask us to do the inspection by ourselves to make sure all is well but there was a whole homeless man sleeping in my truck and I felt extremely unsafe and there was no one outside to help me. If I do not receive my refund back for this inconvenience I will be reaching out to the proper authorities. It is very unprofessional and unsafe to have people going by themselves outside to your uhaul storage areas without a worker with them especially in todays times and I felt very unsafe and as if the worker did not care when I told her she looked at me and said “I’m sorry, I hate broad River” and left me to go back outside by myself very little sun light out. I hated this experience and will not recommend this location to anyone ever. I am still waiting for a response about my refund.
LaVell Jackson
Rating:
5.0
The truck heavily full of pollen. The young man not friendly at all. Remember him on last week on Fernandina road trying to get a storage. The same attitude.
bitsey cooper
Rating:
4.0
Customer did not leave a comment.
Jamie Rice
Rating:
5.0
Customer did not leave a comment.
Xavier Barnes
Rating:
5.0
Customer did not leave a comment.
Lucretia Johnson
Rating:
5.0
Customer did not leave a comment.
Courtney Wright
Rating:
3.0
I like the arrows painted on the drive in.
Allison Fladung
Rating:
5.0
Customer did not leave a comment.
Mary Myers
Rating:
5.0
Customer did not leave a comment.
Haley Stuhr
Rating:
5.0
Customer did not leave a comment.
Avery Martin
Rating:
5.0
Customer did not leave a comment.
Nasser Ali
Rating:
5.0
Excellent customer service.
Harry Long
Rating:
5.0
Customer did not leave a comment.
Adelia Henderson
Rating:
5.0
Everything was great!!! Richard treated me great.
EDWARD LEON
Rating:
5.0
Customer did not leave a comment.
Mauricio Saenz
Rating:
2.0
We returned the truck to the ELMWOOD Rd location per the reservation and once there we were directed to go this libation. Lack of communication very inconvenient and frustrating.
Shana Robertson
Rating:
1.0
The trucks are trash,and they always overcharge meplys I couldn't get a storage room why It's baffling to me.
Lukisha Purcell
Rating:
5.0
Customer did not leave a comment.
Thomas Corbett
Rating:
5.0
I want to Thank Mr. Myers for his excellent customer service and all of the great work that was done to make it so simple and easy for my UhAul rental. I will recommend others and will use you guys again. I can tell that Mr. Myers really loves his job and we need more people like him in the workforce. Thanks!!!
lashonda hardnett
Rating:
4.0
The app didn't work so I had to wait a few minutes in line inside, other than that it went very smoothly.
Kathryn Hout
Rating:
5.0
Customer did not leave a comment.
WILLIAM DEATRICK
Rating:
3.0
Customer did not leave a comment.
Ronald Anderson
Rating:
5.0
Return took less than five minutes.
cb chezzem
Rating:
1.0
We drove less than 5 miles to and from but some how a quarter tank of gas was used. On top of the $45 dollars we were charged for less than two hours.
Lejah Felder
Rating:
4.0
Old truck. However, Cistomer service excellent by all staff particularly the Black man who got the truck.
Been here before. Good location.
JOHN WADDELL
Rating:
5.0
The gentleman who took care of us was very patient and knew what he was doing - provided excellent customer service!
Heidi Elliott
Rating:
5.0
Customer did not leave a comment.
Paul Henry
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Matthews
Rating:
2.0
Customer did not leave a comment.
Kevin OBrien
Rating:
5.0
Customer did not leave a comment.
Erika Lopez
Rating:
4.0
Need more workers.
Ethel Hayes
Rating:
5.0
Customer did not leave a comment.
Shardae Lane
Rating:
5.0
Customer did not leave a comment.
Shaquetta Johnson
Rating:
2.0
Great job and Great staff
Tanya Ervin
Rating:
5.0
The staff was very helpful and nice😊
JERRY WASHINGTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyrell Anderson
Rating:
5.0
I love U-Haul and as a travel nurse I use U-Haul trailers when going to new locations. I have been so pleased with their availability of what I need (locks, moving boxes, moving blankets, bike locks...you name it) and hours of operation. Returning a trailer has never been easier and the employees are more than happy to help me get the trailer attached properly and check my functionality (lights, blinkers, adaptations).
Thank you to U-Haul and I will continue as a customer...a HAPPY customer!!!
Donna Baldinell
Rating:
4.0
I was pleased. The only thing I had trouble with was updating our reservation on the website. I had to call in to change my pick-up times.
CHRISTIAN LAIRD
Rating:
5.0
Do a better job of cleaning the inside of the windshield. Drivers side was ok, but the passenger's side was bad. All else was good.
PAULDAVID RIGOZZI
Rating:
5.0
Lower the price
MARK MURRY
Rating:
5.0
Emily is very professional and well knowledgeable about her job
Her performance is great.
Lisa Belton
Rating:
5.0
hidden gem
jeffrey Raab
Rating:
4.0
Customer did not leave a comment.
KEITH BANKHEAD
|
First Impressions
Rating:
5.0
Thank you for everything
MARY DIAMOND
|
Overall Experience
Rating:
5.0
Scott and other member was very helpful& I would like to thanks all the staff help me. I appreciate
bridgetta mack
Rating:
5.0
Customer did not leave a comment.
JOSEPH Hill
Rating:
5.0
Customer service folks were very efficient!
RONALD NESTOR
Rating:
5.0
U-haul sent me the wrong drop off locations, one of which doesn't even accept u-haul drop offs any more. The second could not accept it because she didn't have space for it, but was very helpful in adding a few miles to the allowance so I could be sure to get to the correct drop off. She was very nice, and apologized for my bad experience with pick up. This was the 3rd one I was went to, and unfortunately he found more heart sprinkled cookies behind the drivers seat. But I did manage to spend my own money prior to taking it there to vacuum it out, but was unable to get behind the seat and see those. He was very nice and said they would get it cleaned out and he was sorry for my receiving the truck in that condition.
Lynn Watson
Rating:
5.0
Customer did not leave a comment.
Taji Jenkins
Rating:
5.0
Customer did not leave a comment.
Catisha Lowery
Rating:
5.0
Customer did not leave a comment.
TAKIYAH RASHAD
Rating:
5.0
Everything was excellent keep up the good work
EDWARD LEON
Rating:
4.0
There were a lot of computer problems happening that caused me a 2 hour delay. It had been happening all week I was told afterward.
CASSANDRA YOUNG
Rating:
3.0
Customer did not leave a comment.
Brice Duckworth
Rating:
5.0
Best experience I have ever had. Two gentlemen helped me get the truck and trailer ready and helped me load it. They were over the top nice and hard working. It was very cold outside and we had to repair a strap and they knocked it out in no time.
I have never had service this good anywhere. This is a hard job and I'm a seasoned traveler and repair person with heavy equipment so this review should carry extra weight.
MICHAEL BIRCHFIELD
Rating:
3.0
Customer did not leave a comment.
PATRICK MIDDLETON
Rating:
5.0
It's a suggestion for longr days / more milage special discounted price will be appreciated
MILINKUMAR PANDYA
Rating:
5.0
Everything was great 👍
Chrishele Bernard
Rating:
5.0
Customer service was exceptional
Andrew Treiber
Rating:
5.0
Everything is fine
VIMALKUMAR JARIWALA
Rating:
5.0
Customer did not leave a comment.
Cheryl Griffin
Rating:
5.0
Customer did not leave a comment.
Berry Mobley
Rating:
5.0
Customer did not leave a comment.
Cheryl Griffin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ricca McKenzie
|
First Impressions
Rating:
3.0
The windshield wiper was broken.
Glenn Neblett
Rating:
5.0
Great service!!!
Frank Morris
Rating:
5.0
I'm not exactly sure how to make improvements on something that already has perfection!!!
Chad Head
Rating:
5.0
Customer did not leave a comment.
Ronnie Stroble
Rating:
1.0
I made a reservation at this location. I was on time but they did NOT have the truck I ordered. They first suggested to send me somewhere else, but after me explaining that I was pressed for time, they decided to give me a bigger truck for the same rate. I was happy about that. But when using the truck, i noticed it drove funny. The engine light ended up coming on, and the entire dash board went out. When returning the vehicle I explained it to the worker and they seemed unbothered. When getting my receipt, they charged me over $300 saying I went 300 miles. That was not true at all. I went only about 20. They asked did I take a picture and I explained I didn't because I never knew I was suppose to. They sent me to customer service who now has a dispute opened and said it can take 3 days for them to decide to approve to deny my dispute. This had been very frustrating and I never experienced this before.
Laquanda Wilson
Rating:
3.0
Customer did not leave a comment.
Nakiaii Files
Rating:
5.0
I would not change a thing. Superb client service, personable, patient and professional!
JENNIFER Sheppard
Rating:
5.0
Customer did not leave a comment.
Dane Jones
Rating:
3.0
The truck needs to be replaced and has a lot of miles on it. It was rough idling,steering was loose very old and needs side steps to get into. Falling apart.
Ervin Rogers
Rating:
4.0
Customer did not leave a comment.
Jennifer Quinn
Rating:
5.0
Nor a thing.
Douglas Wesley
Rating:
3.0
Customer did not leave a comment.
jenise hayward
Rating:
5.0
Customer did not leave a comment.
RHONDA ASKEW-GRIMSLEY
Rating:
4.0
Customer did not leave a comment.
DENISE PORTER STEAWART
Rating:
5.0
Everything went well
orlando crumpton
Rating:
5.0
Customer did not leave a comment.
RUTH BOLDEN
|
Overall Experience
Rating:
5.0
I choose this location over any other in Columbia. They already seem to have a vehicle of your choice on short notice. Staff is friendly and knowledgeable of the job.
R Tecora Bolden
Rating:
5.0
Customer did not leave a comment.
Tiffany Williams
Rating:
5.0
Customer service was great 👍🏻
Your employee was very professional and helpful. Thank you 🙏
Jesse Springer
Rating:
5.0
Customer did not leave a comment.
Alisha Praylow
Rating:
2.0
Customer did not leave a comment.
LaSonya Sellers
Rating:
5.0
N/A
Luciana Isaac
Rating:
1.0
Not one thing because your lied about your service. I will not do service with u haul again. They take your money and put every charge on you.
Nicki Washington
Rating:
5.0
Emily is a great worker she made sure I was pleased with her service and she is very professional in her work
Richard Washington
Rating:
4.0
Customer did not leave a comment.
Teshambra Kelly
Rating:
5.0
Customer did not leave a comment.
Jakhari Williams
Rating:
5.0
I needed a truck and storage on short notice. I visited three locations and each had one or the other. Sam was courteous and knowledgeable of all factors of my requests. His customer service was flawless and quick. No matter what side of town I’m on, I will forever visit the Zimalcrest location.
RUTH BOLDEN
|
First Impressions
Rating:
5.0
The truck I had the A/C stopped working in the truck. However, the overall experience was good. The worker was very helpful and courteous.
carnetta morton
Rating:
5.0
Emily was wonderful. Best service ever
Edgardo Mercado
Rating:
5.0
Customer did not leave a comment.
Douglas Green
Rating:
2.0
1. i could not use the car transporter because the car (MG TC ) was too narrow. Your website said the car would fit but that was incorrect. 2. Went to return transporter when store opened at 9:00 a.m. Sunday morning. Employee did not show up until 9:35 a.m.
Stephen Samuels
Rating:
5.0
Customer did not leave a comment.
Rutha Gates
Rating:
5.0
Customer did not leave a comment.
Michael Pinkney
Rating:
4.0
Customer did not leave a comment.
Jacqueline Williams-Riley
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Lucretia Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dwona washington
Rating:
5.0
Not as much experience with this location, but the personnel were friendly and professional.
Mark Tompson
Rating:
5.0
Yes this was a great experience for a small last minute move. The three gentlemen on staff at this location offered excellent customer service. Please give special kudos to the young man with locs. He was very informative :)
Krystle Evans
Rating:
5.0
Customer did not leave a comment.
Bonita Brown
Rating:
3.0
Make your on line process simpler or get more people working behind the counters!
Rosemary Biancamano
Rating:
5.0
Customer did not leave a comment.
Debbie Thomas
Rating:
5.0
Customer did not leave a comment.
Jada Murry
Rating:
4.0
Customer did not leave a comment.
James Hendrix
Rating:
4.0
Customer did not leave a comment.
Stafford Drummond
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Nadine Hawkins
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Teneisha Jones
|
Overall Experience
Rating:
5.0
Blessings and gratitude 🙏
Jeanett Fraser
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kenshema Holliday
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyrisha Sneed
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Bridgette Keeley
|
First Impressions
Rating:
2.0
When I went to put my thing’s in the storage I was told that it was closing time and I had to come back the next day. I should have been told what time that the facility closed for the day. Not only that i had to pay for another day for the truck. So I don’t think that I will be using this facility again.
Anita Griffin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charlene Snell
|
Overall Experience
Rating:
5.0
Joseph was courteous and professional. We appreciate him and the other staff at this location. Thank you!
Team Jehova Outreach ministry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cassandra Lewis
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
TERRENCE SHIELDS
|
First Impressions
Rating:
4.0
Thank you 🙏
Kathy Lofton
|
Overall Experience
Rating:
2.0
Item were safe and secure however Mold, mildew and spider webs on my items when i went to retrieve. Had to throw about 90% of my items including dinning chairs.
joyce dakalah
|
Overall Experience
Rating:
1.0
The staff there didn’t know anything about free storage and was lying the whole time. They said they don’t do the promotion of the free storage unit and don’t know what I’m talking about. Poor service and the location should have better service or management on site.
TIMOTHY Samuels
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Unitha Brown
|
Overall Experience
Rating:
5.0
Staff and Manager was very professional and helped me wherever I needed it. Thank you Zimalcrest U-Haul
Kathy Lofton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alice Venyah
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JUANITA LEE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Clayton Ducan
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
karen boyer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRUCE SMITH
|
Overall Experience
Rating:
4.0
The service was amazing, staff had compassion for my misfortune and assisted me outside the call of duty.
Thank you UHAUL at Broad River and Zim
mary holman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia Taylor
|
Overall Experience
Rating:
3.0
When I went here to get my truck and storage unit that I rented, they didn’t really tell me all the information that I needed to know, they kind of expected me to just know all that I needed to know which wasn’t the case. Other than that, the staff was helpful and respectful.
Austin Niblick
|
First Impressions
Rating:
5.0
I need a discount there for a minute Thank you
DANNIELL KELLY
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
RICHARD ANTHONY DALE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tiffany Douglas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Drema Larkin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CELESTINE SHAHEED
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JAMES PORTER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Myrishia Wilson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Drema Larkin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Evion Scott
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tiffany Moore
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tisha Butler
|
First Impressions
Rating:
5.0
There was a mix up on the reservation, that didn't quite make it to the staff.
They gladly and willingly corrected the issue and made all right with the world again. :-)
Ronald Jones
|
First Impressions
Rating:
1.0
Need to hire better employee’s
amy washington
|
Overall Experience
Rating:
1.0
The staff was unprofessional and rude when we moved in. We asked to speak to the manager; however she was on her cell phone on a personal call using profanity during our initial start of service. On our move out date, there was one employee working and her was overwhelmed with many customers coming in. He was professional but the building was clearly not staffed correctly. I moved the belongings to another uhaul facility which had better service rather than staying there.
Tonia Gardner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth Gott
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LISA MCFADDEN SANDERS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Darren Victoria
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ADRIENNE SLOSS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tonya pope
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Flavia Bracey
|
Overall Experience
Rating:
5.0
You definitely need more lighting unit 128 had no lights but very clean
connie johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Candace Davis
|
Overall Experience
Rating:
2.0
U sold my family belongings I’m suing this company !!
beverly fleming
|
Overall Experience
Rating:
1.0
Nothing was setup correctly from the very beginning. There was misinformation given to me about my storage unit, so I let it go, knowing there was nothing TRULY valuable to me in the unit.
miranda rynae
|
Overall Experience
Rating:
5.0
Thank you U-Haul for protecting my stuff and I will always recommend someone to come there thank you again
Melanie Mcneil
|
Overall Experience
Rating:
5.0
Very good customer service.
MAURICE WEBER
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Georgette Best
|
Overall Experience
Rating:
5.0
Branden was the gentleman on staff by himself when I got there and had multiple customers and treated everyone as quickly as possible, was friendly and kind to everyone. Thanks branden for make my transition so I can relocate to NEW JERSEY easy I will be back for my stuff.
connie johnson
|
First Impressions
Rating:
5.0
Staff was friendly, very helpful & accommodating!
Ophelia Anderson
|
Overall Experience
Rating:
5.0
He was excellent
Kameeche Washington
|
First Impressions
Rating:
5.0
Very nice and walked me through the process.
Jason Sanders
|
First Impressions
Rating:
1.0
It was over priced especially for the amount of space provided. That is ridiculous.
Helenna Patterson
|
Overall Experience
Rating:
4.0
It was a smooth transition.
Diane Beauton
|
Overall Experience
Rating:
5.0
Very friendly
Tonya Lee
|
Overall Experience
Rating:
5.0
they did a good job
Blaney Mcfalling
|
First Impressions
Rating:
1.0
Workers are very unprofessional and unorganized.
Lawrence Bowman
|
First Impressions
Rating:
5.0
Thank you bing so nice.
Melanie Mcneil
|
Overall Experience
Rating:
1.0
I received spotty communication on billing. No one answers the phone. Also, you sold my items. I’m still not sure where the rest of it is. Would love to know if any of my things are left there.
Tajiana Bookard
|
Overall Experience
Rating:
5.0
Uhaul at Zimalcrest professional except where is the central a/c. Tega when I returned truck couldn't get receipt b/c they didnt closed tkt out and allowed someone to use truck & insurance in my name
SANCATINE STUCKEY
|
Overall Experience
Rating:
5.0
Staff was extremely helpful
PATRICK YERBY
|
Overall Experience
Rating:
5.0
The place was very clean and kept my mothers thing safe until I could go through them. Thank you.
LINDA GRAY
|
Overall Experience
Rating:
1.0
You over charged me and now I cant get my money refunded. I will make sure that no one I know uses uhaul. This has been the worst experience. No one at your store answers the phone.