Comentarios de los clientes para U-Haul Moving & Storage at Bragg Blvd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Bragg Blvd

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Tim S.
Clasificación:

El cliente no dejó un comentario.

William M.
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El cliente no dejó un comentario.

erik W. | Overall Experience |
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Great help from the workers

GERALD G.
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Good service

RICHARD B.
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Awesomeness! All in all keep up the great work you guys are doing Thank you.

talmage B.
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El cliente no dejó un comentario.

RODNEY F.
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El cliente no dejó un comentario.

ERNEST R.
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Fill the tanks and make sure the cab and back truck is cleaned before the next person. I rented a truck. My contract had a full tank. It was not full. If I had trusted the personal and drove off with a 1/2 tank then I would have to pay Fifteen some dollars to get it to full. Lucky, I was smart I looked at the gauge before I left and it was only 1/2 tank full.I did let them know that the van was only half full/ I picked it up and it was for a 24 hour rentsl. I picked up the truck at 9:00 a and I was told to have it back by six that same afternoon. I did bring it bat at 4:30 that same afternoon.

Freddy S.
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El cliente no dejó un comentario.

Javier R.
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Fair price and excellent customer service.

Jayne B.
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Less dependence on cellphone photos; I told the folks there that I didn't do a lot of that. To my surprise, when I returned the van, the location wasn't open (it was early on a Sunday morning) and it was then I found out I would have to take pictures of the exterior and interior - AND IT WAS POURING!!

LEE H.
Clasificación:

The latest inside were very professional and they do an outstanding job my problem was with the young man that I thought was supposed to bring the truck down he had a very nasty disposition told me the truck was up there on the hill that's what I need to go get it this young man needs some more training he knows very little about customer service

Terrence L.
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All went well, did not even go inside to return the truck

RODNEY R.
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N/A

SHARENA D.
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Thank you for the excellent service.

WAYNE N.
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El cliente no dejó un comentario.

JONATHAN W.
Clasificación:

Demitri, the old reliable, and Andre: Always there for me and I use this location for both business and personal needs. It seems a little understaffed so wait times may vary but overall a pleasant experience with excellent egress/ingress. I give a pass on the understaffed situation for now due to the wuhan virus.

JOSEPHROY J.
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Nothing just keep it the same

SHAUNTEL D.
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The manager was supposed to contact me about couple of concerns and I haven't spoken to her. This is very unprofessional and for future moves I will not use this location. The guy that helped me was helping two other people while helping me and he didn't even get my contract correct but yet I'm stuck paying this amount.

LUDOVICA D.
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El cliente no dejó un comentario.

MANUEL R.
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El cliente no dejó un comentario.

LARRY P.
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Nothing I can think of. Check in was outstanding informative and speedy. Drop off even better. Great service.

JEFFREY EVAN G.
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El cliente no dejó un comentario.

bernardo g. | Overall Experience |
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Roof is out dated. My tv stand got damaged by water from the leaking roof so I had to toss it in the trash also 3-5 boxes was soaked with water and had to throw something away

BERNARDO G.
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Place is clean and never had an issue using this place just the roof in the storage place needs to be updated and fixed

JAMEION M.
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Don't ask people what time they coming back with the equipment to have a sneeky way to charge people extra.Y'all tell people you got 24 hours to keep stuff but don't explain in detail all the rules.I want use y'all ever again!!!

CRISTIAN R.
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El cliente no dejó un comentario.

John L.
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El cliente no dejó un comentario.

Dan P.
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El cliente no dejó un comentario.

Phil S.
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Drop-off couldn't of been easier. First location I've been to that operated the return like a Car Rental Return. Great approach and model for others.

CHARLESARLINGTON G.
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The one person working inside the UHaul center at the desk was with with another customer for several minutes, so we were checked out by another employee outside, who took our mileage and gas and checked us out on the phone he had and told us we were good to leave. When I got my receipt from UHaul a few hours later, however, I had been charged $40 for an extra day because the time returned on my receipt was 10:56, even though we had turned the truck in at the UHaul dealership and left before the required return time of 10:00. I now have to have this inaccuracy addressed as well.

FREDERICK P.
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El cliente no dejó un comentario.

HOLLIS J.
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El cliente no dejó un comentario.

RONALD W.
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El cliente no dejó un comentario.

MAXWELL R.
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Polite nice people

JOSHUA H.
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El cliente no dejó un comentario.

SUBRENA G.
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They charged me for gas 15$ when I only went 31 miles and put 3 gallon of gas in and got the signature from management showing the gas in truck and what was on paper was different

Kenneth C.
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The staff would not help me unload a vehicle from an auto transport. They would rather see me damage a vehicle getting it off the trailer than offer an assistance. I will never use this location again.

dalyoris S.
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Quick and easy return and the staff was great.

Carl B.
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El cliente no dejó un comentario.

Monty B.
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El cliente no dejó un comentario.

ALEXANDER G.
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El cliente no dejó un comentario.

MICHELLE D.
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El cliente no dejó un comentario.

RACHEL R.
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El cliente no dejó un comentario.

Glenda Enid V.
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El cliente no dejó un comentario.

KEVON K.
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El cliente no dejó un comentario.

ALVARES H.
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El cliente no dejó un comentario.

sabrina G.
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El cliente no dejó un comentario.

ANTONIO W.
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El cliente no dejó un comentario.

Brenda G. | Overall Experience |
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El cliente no dejó un comentario.

JACQUELINE M.
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El cliente no dejó un comentario.

MICHAEL K.
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El cliente no dejó un comentario.

JEFFREY EVAN G.
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El cliente no dejó un comentario.

CALVIN G.
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Great customer service!

Thomas P.
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El cliente no dejó un comentario.

DANIEL F.
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Never this location again.....

Dannielle B.
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El cliente no dejó un comentario.

ARLINA T.
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Super awesome staff, very respectful and friendly!

Bruce J.
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El cliente no dejó un comentario.

Jayson R.
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Dropped a day early, all went well

Steven W.
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Things went well even the last minute change we needed at pickup.

Matthew A.
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El cliente no dejó un comentario.

OMMANNAN G.
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A/C did not work in the truck. Could not see out the windows due to frost. Had to go and switch trucks and ended up with a truck with 1/4 of a tank of gas. In addition the window handle was busted. I was still able to accomplish my mission.

Dane S.
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El cliente no dejó un comentario.

David R.
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Absolute terrible experience trying to return a appliance dolly. See comments for the Gillespie St location. I did not know I was getting two surveys so I left all my comments on the other survey. Inside desk associate was absolutely terrible and did nothing to help us except tell us we had to go to the Gillespie location or call 1-800-UHAUL. We were there to drop a trailer so why make the customer (visiting from out of town) drive across town to unfamiliar location to drop appliance dolly when we are already at Bragg Blvd dropping a dolly. The only reason we drop to Gillespie the previous day was to get the dolly that Bragg Blvd did not have in stock. No solutions offered or help extended by desk clerk. No customer service. Return associate outside was awesome and friendly, but this was out of his hands. He tried to help but he was unable to. Terrible experience overall. Not what I expect from an actual UHAUL location.

Mikol M.
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El cliente no dejó un comentario.

Jonathan A.
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The truck that I rented the gas was right when I first pulled out but two miles down the road the gas hand shows that it is a full eighth of a tank less than what I started with. I called and talked to them and let them know because I didn't want to overfill it when I put gas in it to bring it back. I put $5 in it only drove it 16 MI and the gas hand showed back to where it started when I dropped it off then I just got the receipt that showed I returned it with more gas in it than when I originally started. So I got screwed out of money putting gas in it to compensate for what the gas hand showed and ended up putting more in it than I should have.

Jetran R. | First Impressions |
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Walter was nice, knowledgeable, accurate, timely and a pleasure to work with he made a stressful situation enjoyable .

REGINALD M.
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El cliente no dejó un comentario.

Patrick B.
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El cliente no dejó un comentario.

Shakeva R.
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Check-in and getting the Uhaul was great the lady that help me was awesome. However, I came back a little late and the heavy set gentleman look at me and shake his head and just walk inside the garage part without saying anything. The doors were lock and I seen it was 15mins pass the time so I went to the phone then the same gentleman came out and said that they were close and that I was late. He didn't tell me how yoreturn anything but there was another young man that came after him whom help me get it earlier he told me to go online and check-in.

Felix V.
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All Staff were professional, knowledgeable, courteous and very helpful!!

JOHN C.
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Was given a truck on half a tank but was charged $84 for bringing it back on half a tank. I sent an email about this but no one has contacted me.

Veronica M.
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El cliente no dejó un comentario.

Veronica M.
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El cliente no dejó un comentario.

David B.
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El cliente no dejó un comentario.

Brooke S.
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I have rented from this location many times, and I have never (I mean NEVER) had such an awful experience. The truck I was given was not cleaned, had broken glass in the bed that I cut myself on twice, and STUNK of cigarette smoke in the cab. In order to not cut myself a third time, I laid down the moving blankets. I was charged for those, as well as a cleaning fee (for a truck that I received absolutely FILTHY). I've written the manager and corporate and have not yet received a response. As a loyal u-haul customer, I'm honestly just shocked at this low level of customer service. As a military spouse that moves once a year, I am sad to say that I will not be renting from this location and perhaps any U-haul location ever again.

Anna R.
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El cliente no dejó un comentario.

Christopher N.
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Pickup was slow and took an hour+ from when I arrived until I left. 1 employee running around outside in the rain, doing his best to help everyone. 1 employee inside, seemingly doing her best to check in customers. Did early check in and still took 60+ minutes. Check out employees were great, no issues, helpful.

Gail C.
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Everything thing was excellent but I did one problem people walking around with out masks not employees but customers SMH

CAROL D.
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Customer friendly quick service very satisfied

Sametric J.
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El cliente no dejó un comentario.

MICHAEL F.
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Great Customer Service.

ALEX V.
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El cliente no dejó un comentario.

DAVID S.
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El cliente no dejó un comentario.

Consuelo M.
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El cliente no dejó un comentario.

Brandon T.
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El cliente no dejó un comentario.

THEODORE L.
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El cliente no dejó un comentario.

Shakilla W.
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El cliente no dejó un comentario.

ERNESTINE W. | Overall Experience |
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El cliente no dejó un comentario.

WALTER J.
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El cliente no dejó un comentario.

DINA J.
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El cliente no dejó un comentario.

Deborah H.
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El cliente no dejó un comentario.

Jamille R.
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N/A

Matthew G.
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El cliente no dejó un comentario.

SOPHIA B.
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Did drop off over night so have no information

DEBRALYNNE B.
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Passenger side mirror was broken - this is a huge safety issue and repairs should be made prior to allowing someone else to rent this truck.

GEORGE R.
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My RT trailer that I had reserved did not have working tail lights or brake lights. I waited 30 minutes while they tried fixing their trailer so I could hook it up and start my trip. My reservation time was 4 pm. Around 4:30, another customer came in and the worker outside said I could take that trailer. I went inside and did all the paperwork over again. I asked the woman at the counter for the $50 reservation guarantee money because my equipment wasn't prepared and ready to go by my reservation time. She challenged me, saying they only have to locate the equipment at any location. FAKE NEWS!!! She did the new contract and dismissed me without ever looking me in the eye. I went online and contacted uhaul customer service and explained why I was deserving of the $50, and that agent agreed and apologized to me. She said an email was being sent to the manager requesting the $50 for me. Yesterday when I dropped the trailer off at 4 pm, I asked to speak with the manager, because I hadn't received a phone call back from her regarding the email, but was quickly told she was in a meeting and The worker didn't offer to get my name/number, or anything to lead me to believe I'd be able to talk with the manager at some point...it was just “no, she's in a meeting...” Pretty bad service in my opinion, and I am still waiting for the phone call and a check in the mail... Until then, I'm referring all my friends and family to Penske because the UHaul reservation guarantee is a crock of $h!T.

MARK F.
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Lady at counter was extremely helpful. Team hooked transport to 15 ft truck for me.

Sandra P.
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Had me waiting in parking lot for 30 minutes telling me trailer was out but it was on the lot just not checked in or cleaned! Employees could have cared less wasn't helpful at all! Will never use this location again

CHRISTOPHER L.
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El cliente no dejó un comentario.

Andrea C.
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El cliente no dejó un comentario.

TION E.
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El cliente no dejó un comentario.

MARK P.
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BB was great! She got me in and out in a minute!

Carl Wayne S.
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They didnt have dolly requested. And returned truck day before on sunday evening. Did what was expected left key in slot. They still charged charged me 20.00 after hours..?? But you got your truck earlier than paid. Not good service. Why? Didnt even offer military discount service.

Lafayette J. | Overall Experience |
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El cliente no dejó un comentario.

Angela M. | First Impressions |
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El cliente no dejó un comentario.

dwayne f. | Overall Experience |
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El cliente no dejó un comentario.

Andrew R. | First Impressions |
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So there are a couple of things here I would like to say. While the help I received was good, it took forever to get said help. I waited for 45 minutes before seeing the only rep behind the counter (2 days in a row on 09 and 10 Nov). Then on the second day after receiving my card to access the storage I had to wait for it to activate, I was unaware of this. So I tried to access the gate without luck and then went back inside to wait 20 more minutes to be let in by the rep. Also I was not briefed and am not sure how payments occur for storage. Like if it is all auto payments, or if I will be paying for 1st and last month, or need to pay monthly at the location. If that is the case I only need the unit for 2 months and need to end my contract now. So I will also need to read the contract in full to see if these questions are answered there. Other wise I had no issues.

Angel B. | Overall Experience |
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Great costumer service.

Michelle F. | First Impressions |
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El cliente no dejó un comentario.

joshua d. | First Impressions |
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The staff was extremely professional and helpful. This is one of the best Uhaul locations I've seen.

Jaime E. | Overall Experience |
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Kimberly Cowan , BB Rhodes and Mister Al need a raise for being shining examples of excellence customer service...They are the only reasons that I will ever use U-haul again..

Rosalia l. | Overall Experience |
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I love U-Haul !

Amberine B. | Overall Experience |
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Very clean, secure and safe storage. Just a little pricey over time. Overall really good.

Rachel L. | Overall Experience |
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El cliente no dejó un comentario.

Terrielle C. | First Impressions |
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El cliente no dejó un comentario.

Austin S. | Overall Experience |
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The storage was great the truck however was the issue first a tire blew then head gasket all in the same day and then they couldn’t find anyone to transfer truck loads so we did it . The whole experience took a day of our travel with 3 kids and we had a deadline to meet .

Kristi G. | First Impressions |
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El cliente no dejó un comentario.

aisha M. | Overall Experience |
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She told me my “destination would be changed “ it look like it wasn’t. I’d hate to find out my card is steady being charged for a piece of equipment I’ve turned in and then they don’t even pick up the phone Aisha mickle 202-412-2222

Evelyn H. | Overall Experience |
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El cliente no dejó un comentario.

maurice w. | Online Move In |
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professional and very clean

Loretta W. | First Impressions |
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Yes I would definitely use you all again I also have a storage building on the premises

aaliyah m. | Overall Experience |
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Mrs.Kim was very kind. She’s a great manager.

La Tiffany F. | Overall Experience |
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The prices are way To high for the storage building

Bernice S. | First Impressions |
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El cliente no dejó un comentario.

Crystal F. | Overall Experience |
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El cliente no dejó un comentario.

Christina P. | Overall Experience |
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Kimberly coran was very helpful and extremely knowledgeable in am very happy with the service provided by this location. Thanks so much

Chris W. | Overall Experience |
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Everything I left in storage was ruined by leaks and rats 🐀 in the facility

Christina P. | First Impressions |
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El cliente no dejó un comentario.

Kevin H. | Overall Experience |
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Great facility

Raymond W. | Overall Experience |
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U hual us corrupt company, they change full rate to customers that use the storage A few days and turn around and rent the storage to the next customer full price, the staff was unfriendly and rude,,

Bryan c. | Overall Experience |
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thanks

Mitchell H. | Overall Experience |
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Awesome service

Olivia G. | Overall Experience |
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Everyone was extremely helpful, courteous and professional. Thank you so much for making my move as easy as possible.

Omar D. | Overall Experience |
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Excellent services, facilities and staff.

CARLA D. | First Impressions |
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Not sure why, but there never seems to be enough customer service representatives at the counter to assist. Maybe hire more help at the counter to cut down the line or wait.

Glenda E. | Overall Experience |
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Everything was well

Bryan c. | First Impressions |
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Great service everything was ready in and out in 15 min

Samantha G. | Overall Experience |
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I would recommend this place, each time I needed assistance or a question; always helpful and patient. Thank you.

Yvette P. | Overall Experience |
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Great experience

April G. | First Impressions |
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Brenda was very pleasant and helpful Would recommend to others to use this location

ALYSON C. | Overall Experience |
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We did not have a notice of a move out or auction since 6/17/19. I paid the previous balance of 427.94 on 6/14/19. Why did this happen????? Where did our valuables go?? Who stole our belongings?

Gayland E. | First Impressions |
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Terrific service

Eric D. | First Impressions |
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The 20' van ran well with no issues. We were able to pack a lot into it. Customer service was great at all 3 locations we went to. We loved that we got a free month of storage, too!!!

April L. | Overall Experience |
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Nice staff

Doug J. | Overall Experience |
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Great service, friendly staff!!!

Evelyn H. | First Impressions |
Clasificación:

Great service!!

Jacqueline F. | First Impressions |
Clasificación:

Everything went smoothly

DENNIS E AND MARY B. | Overall Experience |
Clasificación:

The facility at Bragg Blvd was amazing. The only problem I have with UHaul is the wait time on the phone when calling. Why can't U Haul have a call back system when the wait to get a rep is over 5 min

Terry M. | First Impressions |
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We were treated like we were the only customers in the store. Excellent staff.

James E. | First Impressions |
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Very friendly and professional.

ROBERT C. | Overall Experience |
Clasificación:

You Rock!

paula m. | First Impressions |
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Quick and friendly customer service. Everyone was so helpful!!!

Jonathan W. | Overall Experience |
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Very friendly proffessional staff that goes above and beyond what they have to to help people out.very nice people and GM.friendly,helpful,proffessional, need I say more? I highly reccomend.

Jonathan W. | First Impressions |
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Very friendly'wantingto help the customer.

STEPHEN E B. | Overall Experience |
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Storage space met my needs. I wished the gate entry reader was reachable from car.

Richard J. | Overall Experience |
Clasificación:

Clean, secure, solid staff, no issues. Access at all hours. No hassles when I moved out.

Sylvester M. | Overall Experience |
Clasificación:

Great place

Sharmaine A. | First Impressions |
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Kimberly answered all my questions and made my moving experience all the better.

Jasmine J. | Overall Experience |
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Needs more lighting around the storage areas but other than that great

GARY J. | First Impressions |
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Excellent customer service! I would not have gone anywhere else.

Terrance E. | Overall Experience |
Clasificación:

N/A

Latasha V. | Overall Experience |
Clasificación:

Great

arkelle e. | Overall Experience |
Clasificación:

Y'all still owe me 19.99 for signing up for auto pay. You didn't remove my late fee!

Abdallah S. | Overall Experience |
Clasificación:

Excellent service and the staff were friendly and helpful.

mohanned e. | Overall Experience |
Clasificación:

The staff was always helpful at Uhaul. They helped me set up storage more than a year ago and made my military move as painless as possible. Thanks!

Lisa M. | Reservation |
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Employees were courteous and helpful. You just need more help, very busy location. This was a Sunday.

jane h. | Reservation |
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Easy to work with.

Laquetta S. | Reservation |
Clasificación:

good

MARIO C. | Reservation |
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Made a reservation at corporate office for Bragg Blvd location.... after I was informed that U-haul was giving a free 30 day storage to patrons in the path of Hurricane Florence. Down hill from there!

Cody W. | Overall Experience |
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Good price for storage and easy to use. Staff had little sense of urgency or commitment, but the overall purpose was met. Thank you.

Ryan T. | Overall Experience |
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The wait to get anything done was awful. Not enough staff for that busy of a facility! The staff were very nice. Will go elsewhere for any uhaul needs in the future.

Tiffany W. | Reservation |
Clasificación:

Great Experience

MIGUEL Q. | Overall Experience |
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One of the best I have seen so far!!!! Would be a great enhancement for the store to build a complex storage at the back with several floors; they have the space to do so. Customer service is great!

brenda m. | Overall Experience |
Clasificación:

Just want to say thanks for your bussiness

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