Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I normally don't have any problems with this place but this particular time I was charged for gas when I brought the truck back exactly how it was when I got it. Some very young dude checked me out and it was not accurate.
KIMBERLEY J.
Clasificación:
5.0
Customer service was very nice and professinal
KYLE B.
Clasificación:
5.0
El cliente no dejó un comentario.
JOSEPH P.
Clasificación:
5.0
El cliente no dejó un comentario.
JENKINS J.
Clasificación:
5.0
El cliente no dejó un comentario.
Marisa H.
|
First Impressions
Clasificación:
5.0
Right windshield wiper was not working. Inside of windshield was dirty.
NIGEL M.
Clasificación:
5.0
Best rental location in town.
TANDON M.
Clasificación:
5.0
Wonderful people work here.. really willing to help you in a very stressful situation.
SANDRA S.
Clasificación:
3.0
Employee didn't acknowledge us as we were in front of him waiting to be checked out.
MARISA H.
Clasificación:
5.0
The service from this location was outstanding. From the supervisor behind the counter to the young man who installed my hitch and wires. Just outstanding to the whole team. The hitch installer was very professional so was his supervisor. I didn't get the name. Thank you all for your outstanding services at this location. Kudos!!!!
Shirley S.
Clasificación:
5.0
El cliente no dejó un comentario.
JEFFREY W.
Clasificación:
5.0
El cliente no dejó un comentario.
Tynell H.
Clasificación:
5.0
They were able to accommodate me last minute.
MELODY S.
Clasificación:
5.0
Keep up the great service
Phill D Coaxum P.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
SALLIE M.
Clasificación:
3.0
Rude person on the desk did care about customer service only wanted to end the transaction as quickly as possible
David S.
Clasificación:
3.0
N/C
MELISSA S.
|
First Impressions
Clasificación:
3.0
We loaded truck and headed to our new home - the trip was miserable- the air conditioning was not working!! We had the truck for two days - ugh.
Audrey G.
Clasificación:
5.0
Very professional, courteous, and friendly
Timothy E.
Clasificación:
4.0
The staff were very professional and nice. It would have been even better if they were all wearing masks and there were barriers between myself and the attendants.
Chandra J.
Clasificación:
5.0
El cliente no dejó un comentario.
Gary B.
Clasificación:
5.0
Perhaps add another agent station... the wait was a bit long the day I arrived for installation.
ART C.
Clasificación:
5.0
El cliente no dejó un comentario.
JASMINE P.
Clasificación:
4.0
El cliente no dejó un comentario.
Jennifer M.
Clasificación:
5.0
El cliente no dejó un comentario.
PHYLLIS H.
Clasificación:
3.0
We booked for a 26' truck. We showed up to our reservation at 9 and stood in line for 20 minutes. Pick up was 830 am. We were told that trucks are only held for an hour. It wasn't an hour past so not sure why the statement applies. They didn't have the truck for us. We had to get a 20' truck which did not fit all of our belongings. That then meant, we had to take 2 trips and use double the mileage. We were charged double mileage and more gas because they didn't have a truck available for our reservation.
DAVID G.
Clasificación:
5.0
El cliente no dejó un comentario.
Lewis H.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Lewis H.
Clasificación:
5.0
El cliente no dejó un comentario.
Mary M.
Clasificación:
5.0
I had no problems with the trailer I rented, as everything worked fine.
Jennifer-Lynne H.
Clasificación:
5.0
El cliente no dejó un comentario.
Demarlow G.
Clasificación:
1.0
I turned it in a day early and did not get money back for that day
RICHARD MICHAEL B.
Clasificación:
5.0
The staff at the 5400 Bragg Blvd. location was exceptional. They made our difficult moving experience very pleasant. They were extremely helpful, kind and courteous. Many thanks to Mr. Al Jenkins and all of the staff!
MARTHA R.
Clasificación:
1.0
I dropped my auto transport off at 3 and it still hadnt been checked in after they closed so i had to drive down to u haul after hours and manually check it in i would love to speak to someone who can get me money back seeing as though i dropped it off 3 hours early and do to neglagence on the part of u haul it still wasnt checked in on time
MATTHEW P.
Clasificación:
5.0
Mr. Walt and his associates were professional, prompt and a pleasure to do business with. We consistently choose this location over all others closer to us because of their reliability and efficiency.
CARLTON C.
Clasificación:
3.0
El cliente no dejó un comentario.
SHANNON E.
Clasificación:
5.0
Kim and Cory were amazing... Had problems with my tow their team made my disastrous 12 hour tow almost bearable. Thank you Kim and Cory and the rest of her staff you guys are the best ..
Sherry W.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Zachary B.
|
Overall Experience
Clasificación:
5.0
Nothing, everything excellent
BOBBY B.
Clasificación:
5.0
El cliente no dejó un comentario.
Michael J.
Clasificación:
5.0
El cliente no dejó un comentario.
LAQUITA B.
Clasificación:
5.0
Get better customer service and a system to perform checks and balances on service render.
WAYNET J.
Clasificación:
5.0
El cliente no dejó un comentario.
Sean T.
Clasificación:
1.0
Great Service
Erika M.
Clasificación:
5.0
El cliente no dejó un comentario.
Antoinette D.
Clasificación:
5.0
Ms. Lisa McDowell went out of her way to ensure we had everything we needed. It was a great pleasure to be her customer.
Harold J.
Clasificación:
5.0
Corey was really nice and friendly. He genuinely provided exceptional customer service.
Joseph S.
Clasificación:
5.0
Great customer service and very helpful and friendly
Vincent E.
Clasificación:
5.0
El cliente no dejó un comentario.
JUSTIN F.
Clasificación:
5.0
El cliente no dejó un comentario.
GILBERT C.
Clasificación:
3.0
Need more help at front desk because lines were long. Took over 20 mins just to drop off key card. But other then that everyone was very respectful and kind.
Lena B.
|
Overall Experience
Clasificación:
5.0
Keep doing what you're doing.
KARL S.
Clasificación:
5.0
El cliente no dejó un comentario.
Thomas M.
Clasificación:
4.0
El cliente no dejó un comentario.
Bernice S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
SARAH D.
Clasificación:
5.0
El cliente no dejó un comentario.
JAZMINE W.
Clasificación:
2.0
Had issues with the mileage and such, almost got over charged, by a couple thousand.pick up process didn't go well either.
Sierra S.
Clasificación:
1.0
Had the truck scheduled a week prior to moving back home. Drove 8 hrs back to get the moving truck and they sent me to some location that didn't have the truck either and killed so much time and the manager did not give us any help with finding the truck we needed so we had to call around even tho we had this scheduled..
BRADLEY K.
Clasificación:
5.0
El cliente no dejó un comentario.
Clarence H.
Clasificación:
5.0
El cliente no dejó un comentario.
ALEXANDRA R.
Clasificación:
5.0
Lisa was very helpful and the equipment worked well. Great location to pick up a truck too
TAYLOR C.
Clasificación:
3.0
Uhaul employee ran outside to yell at my wife for parking in the wrong spot even though it was not marked and she was there to pick me up after the drop off. The workers that inspected the truck were awesome and made everything quick. This was a military move so I needed my receipt so the worker that inspected the truck used his phone to wireless print my receipt at the front counter but the employee who yelled at my wife refused to give it to me until I waited my turn in line. I was in line for 46 minutes just to get 2 pieces of paper saying the truck and trailer was turned in with a zero balance due.
Matthew K.
Clasificación:
5.0
El cliente no dejó un comentario.
Justin F.
|
First Impressions
Clasificación:
2.0
Poor brakes, vehicle still had workers cleaning supplies in cab and I had to come back to location because the worker left a padlock on door. I tried to call and couldn't get through so had to drive a 42 mile round trip to get the code from the employee. BB (I think) was very helpful with the situation.
Jeremy S.
Clasificación:
1.0
HORRIBLE
CRYSTAL J.
Clasificación:
1.0
I'm in the military I was helping my girlfriend and her children move. I received the van I checked the body no issues I walk inside the vehicle and it smelled terrible had to keep the windows down. Then when I was bringing the vehicle back the rear passenger tire exploded. I brought it back and the company is trying to charges me $150 even after I had insurance. Then I tell the associate she goes outside and checks the tire and comes back and said I hit a curb which was a absolute lie then she proceeds to yell and curse at me I literally just came back from Afghanistan fighting for my country and this is the treatment I received from your company. When I did absolutely nothing wrong.
LLOYD T.
Clasificación:
2.0
I had a truck switch due to lack of available '17 trucks which was handled fine, but then when I went to pick up the new truck the door was broken and the staff didn't not seem prepared for my arrival. It took almost 2 hours for me to get the truck off the lot.
Treston C.
Clasificación:
5.0
El cliente no dejó un comentario.
STEVEN W.
Clasificación:
5.0
Very clean and kind friendly service and fast I will always come to them . treat customers with 100% customer satisfaction
CHARLES C.
Clasificación:
5.0
Had to wait to get a truck but they got me going..
RAYMOND W.
Clasificación:
5.0
El cliente no dejó un comentario.
BRYAN B.
Clasificación:
5.0
El cliente no dejó un comentario.
GERARD N.
Clasificación:
5.0
Great customer service.
HARVEY W.
Clasificación:
1.0
Attendant BB Rhodes has shown herself to be very unfriendly and unprofessional. The technician who hooked up my tow dolly had to be told by me twice to put down his cell phone to help me complete the hook up. I think I'll go to a different location next time.
Zebulon G.
Clasificación:
5.0
No suggestions at this time. The experience was great.
ALICE W.
Clasificación:
3.0
El cliente no dejó un comentario.
Keira B.
Clasificación:
3.0
El cliente no dejó un comentario.
Carol J.
Clasificación:
1.0
The dop off location, without my permission, and completely fraudulently charged a $16 cleaning fee to my credit card. My trailer was spotless and empty when I returned it. In the exact condition as when I picked up. This a terrible and deceptive practice. The manager and employees should be reprimanded for doing this. I had to spend 30 minutes on the phone and speak to a supervisor at customer service to get the charge reversed. I paid a lot of money ($342) to rent a small trailer. I returned it a day early. In clean condition. Then to get scammed for another $16 is horrible. The employee and managed at the drop off location should both be fired if this is their way to try and make more money.
CHRYSTEM WALTER P.
Clasificación:
5.0
N/C
Armando G.
Clasificación:
5.0
N/C
JUANITA P.
Clasificación:
3.0
I was overcharged. I only used it from 11am to 6pm. I paid 80$ plus! Please check my usage! It's impossible!!!
DOMINGO A.
Clasificación:
5.0
EVERYTHING WORKS GREAT AT THIS LOCATION.
ELEANOR G.
Clasificación:
4.0
Storge area was well lit but storage room itself had no light. I never went after dark but might be convenient for future renters if it's cost effective.
Karl S.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Lisa M.
Clasificación:
2.0
Manger was professional about website/dispatch issues. However the truck was in very poor condition, had a service light on, and did not have AC at idle.
DOMINICJOSEPH D.
Clasificación:
5.0
El cliente no dejó un comentario.
MARGARET C.
Clasificación:
4.0
Both pickup and drop off site was clean and personnel were very good. Only problem I had was somehow getting 2 estimates for same trip. Had to call back several times to resolve this. And then was shifted around several times to talk with someone. It was finally resolved after getting to talk with someone who handled this area.
Ronald A.
Clasificación:
2.0
El cliente no dejó un comentario.
Charles H.
Clasificación:
5.0
Have more appliance dollies on hand.
TERRY M.
Clasificación:
5.0
All I had to do was pull up in line and the employee told me to just leave the key in the truck and all else would be handled. Very courteous employees.
monte K.
Clasificación:
5.0
El cliente no dejó un comentario.
James K.
Clasificación:
4.0
El cliente no dejó un comentario.
Silver Mountain C.
Clasificación:
5.0
After hours drop off is a great benefit
AAron W.
Clasificación:
5.0
El cliente no dejó un comentario.
WILLIAM T.
Clasificación:
5.0
El cliente no dejó un comentario.
JASON S.
Clasificación:
3.0
El cliente no dejó un comentario.
Andrew B.
Clasificación:
5.0
Awesome
SANDRA K.
Clasificación:
5.0
Great customer service. Would highly recommend this location to others.
Kyle I.
Clasificación:
4.0
El cliente no dejó un comentario.
ESRUN E.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
WILLIAM C.
Clasificación:
5.0
El cliente no dejó un comentario.
LUIS F.
Clasificación:
3.0
El cliente no dejó un comentario.
VERNON S.
Clasificación:
3.0
El cliente no dejó un comentario.
Lena B.
Clasificación:
4.0
El cliente no dejó un comentario.
DAVID W.
Clasificación:
1.0
After guaranteeing that there would be a truck available for me at my initial location and having me switch to a online - phone app pickup, my location was changed and I had to go inside to get my rental. Inside I was displeased with the service. My renter didn't look me in the eye and I had no idea when she was talking to me or someone else. They had no blankets to rent and I found the whole experience very unpleasant. I would not use this location again, and I am extra annoyed because my reservation was changed from my initial desired location. The rental also had unexpected fees that I wasn't made aware of when I made my reservation online. Overall, very disappointed.
Caleb R.
Clasificación:
5.0
El cliente no dejó un comentario.
LYTONIA W.
Clasificación:
3.0
El cliente no dejó un comentario.
MARCO M.
Clasificación:
5.0
El cliente no dejó un comentario.
Termica G.
Clasificación:
5.0
First good Uhual experience I had in my entire move.
Anicca C.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
BRIAN R.
Clasificación:
5.0
The branch manager Kim was always exceptional. I mean everyone is, but she goes well above to make sure your smiling when leaving.
Septemberr T.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
jalisa H.
|
Overall Experience
Clasificación:
5.0
The associate that help me was courteous and very professional. He took the time to answer my questions and explained procedures very clearly.
nathaniel w.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Jerome S.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Terri M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
triberious c.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Anicca C.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Jacqueline F.
|
Overall Experience
Clasificación:
2.0
Yes I would recommend them if you haul learns how to answer their phones when their customers are calling to let them know that they did take all their belongings out of the unit and that the lock was still there but they want to charge you $117 but they won't answer the phone so that you can let them know when you work everyday and they're closed by the time you get home to inform them that the unit was empty and that they could have taken or cut the lock off if they needed to but nobody answered the phone
stacia M.
|
Overall Experience
Clasificación:
5.0
The staff was wonderful in helping me during my problems at that facility..
Bernice S.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
JEFFREY H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
veronica c.
|
Overall Experience
Clasificación:
5.0
.
Victoria S.
|
Online Move In
Clasificación:
4.0
El cliente no dejó un comentario.
donnell c.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
CORALYS P.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
carolyn p.
|
First Impressions
Clasificación:
4.0
I was pleased with my selection of Uhaul for storage. It was a pleasant surprise to see the unit and its size. I have more than ample room to store my belongings. The staff treated me very well, answering all my questions. I would highly recommend Uhaul to those looking for self-storage.
RON W.
|
Online Move In
Clasificación:
2.0
My bill was due in the 22nd of every month. I was able to secure a rental property moving my furniture on the 26th (4) days later to be billed for another month. That is unacceptable plus no at this location is never able to answer the phone. The call center can't help problems at a particular location. No I would recommend nor use U-haul in the future. Plus I'm paid up until the 22 of April to be advised that the storage 404 is no longer available to me. I didn't checkout. Bad business and a darn ripoff.
Connie J.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
NATHAN M.
|
Overall Experience
Clasificación:
2.0
I was involved in an auto accident earlier in the year and advised U haul management that I was not able to pay the full unit rental and asked to be but into a smaller unit after a caught the payments up on the first unit. I did so and they didn't put me in a smaller unit. I just got out the hospital 4 days ago and answered an email in what my intentions were and I asked to make a partial payment and they refused to except that. Than they expressed other alternatives prior to auction and they never offered that as well. So my unit was sold and there was an overage which was due back to me. When I went to see the store manager Ms Kim she was rude and telling me that there was no credit due back to me when in fact there was because the letter clearly stated such credit. She made a big deal of it stating that she didn't have the cash or she didn't know how to do a credit. At the end of it she said the corporate office would half to send a check by mail which is fine but why did I half to come and spend an hour in the store for you to tell me this. I tried to call the store several times prior to going into the store. No one answered and I kept getting the stores voice mail. So not a good feeling dealing with U Hall at all. Not a pleasant experience at all. They could of worked out a plan for me especially by me being in the hospital after the auto accident.
Kim K.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
julia j.
|
First Impressions
Clasificación:
5.0
Kim was very courteous and helpful, especially after a bit of a stressful day. She processed me through quickly and even helped to point out where the unit was that I would be using. I would definitely recommend this location to others.
SHAWN T.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Michelle F.
|
Overall Experience
Clasificación:
5.0
Great help from the workers
erik W.
|
Overall Experience
Clasificación:
2.0
Roof is out dated. My tv stand got damaged by water from the leaking roof so I had to toss it in the trash also 3-5 boxes was soaked with water and had to throw something away
bernardo g.
|
Overall Experience
Clasificación:
4.0
Walter was nice, knowledgeable, accurate, timely and a pleasure to work with he made a stressful situation enjoyable .
Jetran R.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Angela M.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Michelle F.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
lee m.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Bernice S.
|
First Impressions
Clasificación:
3.0
Not sure why, but there never seems to be enough customer service representatives at the counter to assist. Maybe hire more help at the counter to cut down the line or wait.
CARLA D.
|
First Impressions
No se han enviado comentarios para esta ubicación.