All is goodCarol H.
Customer Reviews for U-Haul Moving & Storage at Boulder Hwy
Las Vegas, NV 89122
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.Finet P.
Very good experience. Thw general manager assisted us. He didn't try to upsell.Kristine R.
Customer did not leave a comment.MAURILIO Y.
Customer did not leave a comment.JERLANDYS M.
Ensure the air conditioner and heater are working in the truck.Gregory F.
Customer did not leave a comment.GREGORY S.
Excellent customer service by the gentleman that delivered and checked truck back in!Alice S.
This location only allowed me the truck for 4 hours, when my rate covers 24 hours. I did not have enough time to finish my task, 4 hours is not enough or the standard.Catrina C.
Picking up was wonderful . But the drop off the personnel internally was very rude and the outside employee wasn't knowledgeable about the gas and tried to over charge me. Very slow and was very unprofessional. Please check dates because Cecilia and the Black guys outside was wonderful. Sorry forgot his name â¤ï¸Karen J.
I only have one complain here. The lady said ti bring the vehicle back full tank if I don't wanna buy ur gas for $7+ a gallon which I denied. But when I put gas on the vehicle because I have to fill it full tank, I filled like almost 7 gallons of gas for a 54 mile trip? Maybe because when the lady said the vehicle is full tank but actually it's not. Maybe u have to be specific about this thing especially that gas is so expensive right now! Anyway I have a little bit of discount but for future customers it needs to be fixed. Thank YouAntonio N.
Please fix your online verification 24/7 truck share pick up option. Your agents constantly send me inside to the counter to talk to uhaul representative. When i ask for clarification they rudely end the chat with no explanation. I rent from Uhaul 3-4 times a week and its abhorrent to be treated like this. If your system cant do a mobile checkin then please stop wasting our time in offering the option at all locations.Zachary D.
The gentleman who disconnected and checked in the trailer was helpful, friendly, knowledgeable and remarkably sympathetic despite the high possibility that he deals with completely pooped and mentally wrecked (from moving stress) people on a daily basis. I can't say enough good things about him! You are lucky to have such a great worker representing you.Katelyn C.
Customer did not leave a comment.Judy D.
Make sure if it is being picked up after hours that the items that were rented with the truck are in the truck and that the cargo area doesnt have a lock that the customer cant open. I got my rental at 8 pm and couldnt get the cargo door open until 11:30 pm.Erick Zaid R.
Customer did not leave a comment.Elsa M.
None at this time.Gerardo R. | Overall Experience
There should be more communication regarding the policies and procedures at the time of signing documentation for your uhaul rental. During this process there were multiple people that I spoke with from uhaul associates and store management along with uhaul's customer service line as well. I would ask specific straight forward questions and was either flat out lied to or given the run around. My experience was truly disappointing and they should do much better regarding their communication with customers regarding their policies and procedures. The lack of knowledge and the proper information not being expressed or explained resulted in me having to pay multiple charges and accumulate an unnecessary debt and expense that I can not afford.Justin M.
over 50 mph the truck bucked like a PBA bull I couldn't go on the freeway. I ordered 2 dollys but I got one. The truck share app is a nightmare to use and it took me over 30' to get someone on the phone for customer service. I knocked on the door to try and get help, and the guy in there came over and nicely gestured at the hours of operation and ignored me. Never again I-haul I don't care how much more enterprise is that's who I'll be using next timeBart T.
Everything was fine just the charge that they give me for cleaning fee when I pick up the trailer it's was full of mud on fenders and front of trailer I even ask the guy about it when I call and email I asked them to look pics from previos renter so they know it wasn't me the one that leave it like that but I still got the charge not a big deal only 15 bicks but still I don't like to be charge for something I didn't do I think it very unprofessional to charge someone for what other people didAmerico M.
Customer did not leave a comment.Brian L.
The person who helped me at this location was very courteous and knowledgeable. The whole process took less than 10 minutes and I was vey satisfied with this location.JOHN S.
Customer did not leave a comment.Terry H.
Very friendly staffAlbert T.
Customer did not leave a comment.Reiner K.
I think that the work you are doing is excellent, keep it up.Joaquin C.
Staff was all amazing and friendly will definitely go back to this location if I need to rent a uhual!Guadalupe L.
Customer did not leave a comment.suzette M.
Service was fast, and professional. Personnel made you feel welcome. Glad I used this service.Scott M.
Customer did not leave a comment.Shountez C.
Customer did not leave a comment.JASON B.
Everything's running smoothly, don't try and fix what's not broken.Mark F.
Quick prompted service. I would rent agian. Great staff members.Scott H.
Customer did not leave a comment.Chad C.
Customer did not leave a comment.Andrew L.
Customer did not leave a comment.Emily B.
Everyone was amazing, although they would not let me rent any of the bins for nothing! We'll Because the system showed they had none!! All I was asking for is to use 2 bins and return them with the truckSharon K.
Customer did not leave a comment.charles R.
Customer did not leave a comment.Ander B.
I was late to pick up the truck...no problem uhaul staff got me squared away and on my way in minutes. I was a little late when I returned the truck...no problem uhaul staff inspected the truck, it was gased up and clean, yard staff cut me a break on the time. Uhaul was the only portion of the move that performed as advertised and beyond. Thanks, C.L.SchmidtbergerCurtis S.
Your maintenance techs were awesome friendly and very helpful great bunch of guys would recommend this place to anyone and once again thanksmike F.
Your personnel are excellent. Prompt, courteous and very helpful. I'd like to give a special shout out to Matthew who checked me in and out of the truck. The people behind the counter worked hard to find and work out solutions to my particular needs. It was greatly appreciated. Thank youDONNA H.
Excellent end of rental service.Mark H.
Customer did not leave a comment.DINO P.
You staff was great. Everyone was very helpful! Keep it up!Rachel D.
Staff was very pleasing nice and great ,Karen A.
You guys were really accommodating for us. Staff were very kind, courteous, patient and informative and helped us with our moving transition greatly! We give a 5 out of 5 stars or 10 out of 10 stars for our overall experience! Mahalo Nui, The Mandaquit OhanaColing M.
AT is low on stock in the valley but overall the experience is goodAdrian G.
Customer did not leave a comment.Matthew O.
Your peoples were amazing!!!!!Racheal K.
Customer did not leave a comment.William T.
Great serviceRonald J.
You guys already have the right service and fast drop off.Rene C.
Dropped off after hours and the online drop off was not letting me process the final drop off steps.pain in the buttEliu V.
Customer did not leave a comment.Misti B.
Customer did not leave a comment.David H.
A few more people to check in and some of them were rather nonchalant. Not rude but not very pleasant. But we did get the truck and it ran OK. My Brother in law is a mechanic and said the engine sounded like it had a cylinder problem and luckily we were just going around 25 miles total and would not want to take it on a long trip.Dirk K.
Nice people ,good customer serviceCarlos P.
Customer did not leave a comment.Denise S.
Customer did not leave a comment.Curtis S.
I was told by the agent who wrote up my order for the rental that there is a cross bar in the truck for securing the load. There wasn't. However no problem.MICHAEL JAMES B.
Excellent customer serviceDavid Z.
Customer did not leave a comment.Brandi J.
Awesome customer service and managementMarcella H.
AWESOME StaffTracie R.
They charged us extra for the truck when the movers we rented through them didn't come til 8pm the time was 4pm so we had to push the truck back and uhual closes at 8pm our movers didn't finish until 3:45am ridiculous will never use either service ever againMark M.
It was a very good experence.Greg Y.
The seats were a little ripped but not much. Over all the uhaul truck was clean. It ran well, no issues. THey had the ac running before I got inside which was very nice since it was really hot outside, very thoughtful. The customer service was excellent. They were very helpful in answering any questions and the checkout was super easy. The signs to check in were clear.Melissa F.
Customer did not leave a comment.nathalie A.
Customer did not leave a comment.Wally Chang D.
Customer did not leave a comment.MichaelS M.
I returned the trailer at 7:00A.M. and about an hour or so later I received 2 calls asking why I havn't returned the trailer. I recommend you get a receipt if you rent from them.Pasqual A.
very friendly & Helpful StaffTracie R.
Customer did not leave a comment.Edgar I.
Great customer service from all the staff at this locationVinny P.
Truck could use some serious maitinenceRegina S.
The straps on the passenger side for the car hauler kept coming off the car while driving and I had to stop several times to put it back on.Amy M.
NOTHING! Everything and everyone there was excellent!Lisa B.
Customer did not leave a comment.Mitchell S.
Customer did not leave a comment.David C.
Continue to be professional and helpful.WYLONDA B.
Customer did not leave a comment.Hilda R.
Keep up the great work and a pleasure again,? Hugh/BrendaHUGH MC WHIRTER J.
Friendly staff, great truck, easy to do!Stephen R.
Customer did not leave a comment.Demetrius G.
Super nice and great customer service! :)Lillian L.
Customer did not leave a comment.Jalene S.
Customer did not leave a comment.ALEX C.
Pienso que los vidrio del frente tienen que estar siempre limpio no mas la cabina por dentro estÃ¡n limpio pero lo de mÃ¡s no okLuis C.
Very pleasant and professional staff. I had great service !Karen J.
The shocks were horrible. I arrived at 6:45pm and the were closed 15 mins early. I will not rent here againKenneth T.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.Demetruis G.
Keep up the great workHUGH MC WHIRTER J.
Easy to find, helpful and efficient staff.Richard H.
The staff at Uhaul on Boulder Hwy Las Vegas were super helpful and very nice every time I dealt with them.Lisa A.
Gas gauge was slightly lower than paperwork showedKARL ALOIS G.
I have always rented from this location on Boulder Hwy because they are the friendliest team even when busy and very clean trucks. They are always helpful and knowledgeable. Great location!JOSEPH M.
i really wish that the access was 24/7Keala H. | Overall Experience
Customer did not leave a comment.Catina B. | Overall Experience
Customer did not leave a comment.brandon s. | Online Move In
I was told to expect a call from the manager today, but I'm not holding my breath. I showed up later than expected, so I was unable to chat with anyone in the office, but it was still during access hours. Not a problem, I believed, as my email clearly said that my free lock had been left in my unlocked unit. This was a lie. After figuring out the check-in process that required two separate card readers (why?) using the access code from the email, I walked in and found my unit still locked. This is where bad turned horrific. I called the managers number multiple times (using multiple phones) for self service help. The phone was simply off, it went straight to voicemail every time. Calling customer service, I asked if it was within my rights to use bolt cutters to gain access. They said no. I even offered to pay for the lock. I had driven hours from home and planned to return home in the late evening. As hotels were in high demand due to a conference, my options were another full day of driving the following day, or wait until the morning. The phone representatives basically told me "too bad, try tomorrow." Desperate, I tried sleeping in the car. If you have the ability, please look at the tape of the parking lot. We were chased out of there by a man who tried breaking into the car repeatedly and kept yelling at us. He also tried to break in to every truck in the parking lot, banging on them and causing a ruckus. Given the violence often shown by police, I felt that my best bet was to take my husband and belongings and park overnight somewhere safer. The person working in the office the following morning listened to this story, was sympathetic, and helped us promptly. Sadly, she was unable to provide us with a good explanation for why our unit wasn't ready, nor any way to make this experience less terrible. She said that she took note and promised to pass it to the manager.Olympia S. | Online Move In
The sensor lights in the hallway didn't always come on. Every thing else was great.DELLA M. | Overall Experience
Very nice and helpful staff. The entire experience was very good and much appreciated. Thank you!Laura V. | Overall Experience
The unit was nothing like I thought I would be getting. The elevator is too small to move things in. And Never told I would have to climb a latter every time I entered the unit.Clarence M. | Online Move In
Just like to thank everybody for being so helpful and so professional I really do appreciate it thank youTHOMAS A. | First Impressions
Customer did not leave a comment.Josue P. | Overall Experience
best uhaul location!Maria F. | Overall Experience
Customer did not leave a comment.Maurice N. | Overall Experience
Customer did not leave a comment.Jeffrey R. | Online Move In
Customer did not leave a comment.Kyra K. | First Impressions
Customer did not leave a comment.Chaerish P. | Online Move In
Customer did not leave a comment.James K. | Overall Experience
Ronda and David treated us like family they was very welcoming thanks Ronda and David u made our move in easyNiya S. | First Impressions
Customer did not leave a comment.Amy B. | First Impressions
Customer did not leave a comment.Gay H. | Overall Experience
Just want to say thank you and everything was well and storage was kept good thank you butGene A. | Overall Experience
The entire staff was professional and friendly. When I was moving my stuff out I didn’t know if I was suppose to leave the lock and key somewhere so I went inside to check. There was a lady at the counter and she appeared very irate. It seemed as though there was a mix up with the ladies rental at another uhaul place and they sent here to this location. Ronda handle that lady so well I was very impressed. She stayed professional and polite the entire time. Ronda needs a bonus or raise after dealing with that lady!Quannishia B. | Overall Experience
My experience using U-Haul spreads to about 40-50 years. 20+ years in Las Vegas and at this location, 5316 Boulder Hwy, Las Vegas, NV. I have also used other U-Haul and other non-U-Haul storage facilities, in Nevada and other states. U-Haul is NOT without problems. Problems do occur during normal business transactions. In fact, many. The important thing is, that U-Haul or at least all of the locations I have dealt with, especially 5316 Boulder Highway ALWAYS solved any problems to a satisfactory conclusion before the end of the day. There are many things I do NOT like at U-Haul; they are mostly at corporate level. At the end of the day, U-Haul is a One-stop-provides-all-in-moving-and-storage-needs. I will continue doing business with U-Haul as long as the safety, satisfaction, customer service, and convenience continues.Clifford G H. | Overall Experience
Love all the people there! My favorite Ronda ❤Robin T. | Overall Experience
Ronda was the nicest thank youLeilua P. | First Impressions
Ronda, the manager, was personable and explained things extremely well.Brian S. | First Impressions
Ronda Perry the GM is amazing! Her customers service was phenomenal. I booked my storage unit online and it was a locker and instead of her just complaining my reservation she explained to me that I reserved a locker and helped me choose the best storage unit for me. Thank you Ronda for being such a great GM!Quannishia B. | First Impressions
They were great. Helped me with everything.Desiree H. | First Impressions
Staff was amazingMike P. | Overall Experience
The ladies that were there to help was very busy BUT they made the time to help me in dropping off the trailer and getting me a small storage unit for my things , I was very blessed by their commitment to us as customers, Thank you very much , you really helped me that day .Gay H. | First Impressions
Too many people sleeping in the facility and after telling management, nothing was done to facilitate my access so I moved after 10 days! Have two other units in other states that I’m thinking of closing with UHaul after this! You can reach me at 313-978-0128 for any other comments.Gregory P. | Overall Experience
Have this fee facility for over4 years before, had 24 access, now I don't! Very inconvenient for my use but I haven't the time!Gregory P. | First Impressions
Customer did not leave a comment.Carmen S. | Overall Experience
Customer did not leave a comment.Ronald F. | Overall Experience
Customer did not leave a comment.melissa t. | First Impressions
Customer did not leave a comment.Mary D. | Overall Experience
Customer did not leave a comment.frank m. | Overall Experience
Customer did not leave a comment.Kim N. | Overall Experience
The staff was really helpful and always professional. 11/10 will use againJacobi W. | Overall Experience
Rhonda was great. She went above checking on storage units for me in my new city. Everyone was helpful and nice.Karen B. | Overall Experience
Customer did not leave a comment.Samuel D. | Overall Experience
Rhoda was very helpfulSonny H. | First Impressions
Best u haul I have been to in LIFEKRISTIN LYNNE D. | Overall Experience
Customer did not leave a comment.dustin f. | Overall Experience
Customer did not leave a comment.Mickey H. | Overall Experience
I moved all my things out and moved back out of town, I have placed my lock back on the unit by mistake. Had told the facility I had done so and that i had cleared the unit out, but they continued to charge me for the unit because of the lock being still on there. That is not right or fair, I would like those charges taken off of me.Jeremiah M. | Overall Experience
very friendly and helpful great customer service skills made me feel very comfortable and confident that I made the right choice by choosing uhaul thanksEnrique S. | First Impressions
Thank you very much. I had some good and bad times with my payments, you guy’s didn’t give me a hard time. Thank you for that.Tony M. | Overall Experience
It would have been nice if the units had lights. Its hard to look in the totes in a dark unitconnie c. | Overall Experience
Never answer their phone and took their van back with my stuff in it and jacked up feesJUANCARLOS Melendez R. | First Impressions
Customer did not leave a comment.Kathleen B. | First Impressions
Customer did not leave a comment.Julio C. | First Impressions
When we first got the unit we were told the price would never go up, grandfathered in, not so!!!! Some one had moth bolls in their unit witch I cannot be around without getting a severe headache and the facility wouldn't do anything about it..Patricia S. | Overall Experience
Mickey is truly the best she deserves to be promoted excellent serviceValgene W. | Overall Experience
Customer did not leave a comment.Chris W. | Overall Experience
The guys there were very friendly an helpfulDessilene N. | First Impressions
Mickey and her staff was exceptional going the extra mile especially her employees Elena Marcus and Javier they are awesomeThomas S. | Overall Experience
could use better cleaning. We felt homeless people occupied the facility at times. There needs to be a routine check. Bathroom was used by homeless people very dirty!frank C. | Overall Experience
The only complaint I have is that my access card wasn't working yet when I went back later to move some of my stuff in. And I have to return in the morning to get it reset before I can enterCatherine G. | First Impressions
Very professional people. Very satisfiedDonald H. | Overall Experience
Customer did not leave a comment.Monica R. | Overall Experience
They were awesome. So accommodating to me and my family.Joseph S. | Overall Experience
Customer did not leave a comment.Elizabeth R. | Overall Experience
Customer did not leave a comment.Micheal S. | Overall Experience
Customer did not leave a comment.Jennifer M. | Overall Experience
The staff were not only polite, helpful, and accommodating, but they went above and beyond to make sure I was a happy customer. I felt like a family member.James L. | Overall Experience
your on line check in was very difficult and time consuming. wish to recognize a very exceptional employee Mickey she was extremely helpful with my checking out my truck and with getting my storage unit. She's a five star employee.angel s. | Online Move In
Customer did not leave a comment.Bathsheba G. | Online Move In
Customer did not leave a comment.Joseph A. | Online Move In
The only thing is it took an hour or more to get waiting to get service, once it was my turn, it only took 5 minutes and I was done. Need to have more staff that is qualified to help customers.Sarah W. | Overall Experience
Everything and everyone was terrific!Laurie M. | Overall Experience
Micky was great Attentive to everybody in line very helpful. Always smiling just pleasant all around.Lidia K. | First Impressions
I am satisfied with Uhaul service, and would continue doing bussiness with them!Osa O. | First Impressions
Customer service was excellent. Easy to access storage unit.William Glenn D. | First Impressions
Great place in a very convenient location ran by awesome people.David M. | Overall Experience
The lady at the computer was extremely rude . I didn’t receive a hello when entering , I Felt like I was bothering her. She was extremely short with me , I’ve never been treated so poorly.Elizabeth Vojtek R. | Overall Experience
The staff made it so easy to do. Fantastic!Sharon M. | First Impressions
From the moment I walked into the store I was greeted by the staff. They made me feel welcome. I will definitely be back. Thank you for you Awesome customer service.Tina MArie B. | Overall Experience
I had to use a lock smith to take my lock do to me loosing the key , the lock smith charge me $55 dollars and wasn’t able to remove the lock . So I feel I shouldn’t have been charged . I am requestiSandra C. | Overall Experience
That manager is evil and miserable .My husband and i fell on hard times and slept in our unit she caught us and gave us 30 days then switched it to 3 days liar Thats why she's lonely personality suckschauncey d. | Overall Experience
Xxxxxxxjoyce C. | Overall Experience
No commentsJodi M. | First Impressions
Thank you Mickey for working with my husband and me on our settlement so that we didnt loose our stuff really appreciate itDavid G. | Overall Experience
The ladies were very helpful and friendly. You need to have more staff. There’s always a line and it’s very slow.Karen B. | First Impressions
Very satisfy withover all experience of my short stay there for sure.Thank you Robertorobert a. | Overall Experience
Michiko Willis and her staff were so nice and very helpful in everything we needed. Michiko was God sent couldn't have asked for a better place to store our things for the last 9 months. ThanksREBECCA B. | Overall Experience
Paid the monthly rent on space 257, moved out 4 days after. Since space was used only 4 days after paying rental one would think I would be offered a part refund. Thank youWinfred A. | Overall Experience
Staff is friendly and helpfulRonda P. | Overall Experience
Even though I couldnt continue to pay for my unit I am greatful for being able to still get my things. I had alot of sentimental things thats couldn't be replaced. Thank you !Candice W. | Overall Experience
The young guys that hooked are trailer that we rented were extremely nice and very very helpful.Patricia D. | Overall Experience
Your the best ever.sharon c. | First Impressions
They sent me a letter saying that my rent was going up and after 4 years with them they didn’t care about keeping me as a customerIsabel G. | Overall Experience
Mickey and her whole staff was always friendly and accommodating every time I came to the Uhal this has been so pleasant I recommend all my family and friends to this location Thank you so muchtassia r. | Overall Experience
Such a great experience. Wonderful staff. Helpful. Easy to pick up and drop off the equipment. Went as smooth as it could and with reasonable cost.Stephanie W. | Overall Experience
Great staff. Very friendly & personable. Felt as if they truly cared. Would def recommend this location to all my friends and family. Way to go Mickey Willis... you have turned this place around!yolanda m. | Overall Experience
Everyone was great ..Yasmin W. | Overall Experience
Amazing experience best ever! 24 Acess climate controlled inside bathrooms 5 carts always clean , access anytime and felt safe! I wish all facilities could be like this! Value!!! Easy Auto pay! Thx!!GINA D. | Overall Experience
Dylan was excellent. Give that guy a raise!Jack H. | First Impressions
This location is convenient for me. I chose it also because it is clean, well-staffed, and I feel safe there. Limited access hours aid in all those potential concerns.LAURA F. | Overall Experience
The only set back is the climate controlled units were roasting hott. When I got back to my car I actually threw up because I was so overheated.Misty P. | First Impressions
my experience with uhaul was very profesional promped,and productive.i will do business with them again..and years to come great job uhaul..David L. | First Impressions
I've used this facility before and they were unprofessional, the staff here now are very professional, attentive and concerned about my needs. The manager and agent that helped me was outstanding.SUSIE B. | First Impressions
Issues with booking: Had to do three separate calls to make the reservation. Spoke to Michael at the call center first. Dirty locker. Manager said she would go get a broom but she never came back.levon b. | First Impressions
Honest,Friendly And Fast Staff Really Enoying My Experience With My Storage It Was Clean When We Got It The Guys There Are Always Helping And Keeping Themselves Busy I recommend Ppl To Come Here 👍Juan S. | First Impressions
They are compassionate and very nice.Patricia B. | Overall Experience
From Manager to regular had great customer servicesLeah H. | Overall Experience
Enjoyed all the workers there. Very friendly staff and willing to help whenever I needed anything.Jennifer H. | Overall Experience
Staff was friendly and very helpful, especially Mickey! Thank you!luisa t. | Overall Experience
Thank you for the great service.jeff h. | Overall Experience
Good people, good facilityDArren A. | Overall Experience
ThanksTemeah Maria H. | Overall Experience
The manager and new young lady were very helpful.dan i. | Overall Experience
I experienced Excellent Customer Service in an timely manner.Toya T. | Reservation
The staff is friendly helpful and very understanding. Safe location and my stuff was just as I left it. Mickey is doing an outstanding job and her staff is amazing! Keep up the good work team!Wilhelmina H. | Overall Experience
I really appreciate a facility that stands up to its word. Thank youJulia B. | Overall Experience