Customer Reviews for U-Haul Moving & Storage at Black Rock

2,647 comentarios

3029 Fairfield Ave   Bridgeport, CT 06605

(203) 579-9191

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(203) 579-9191

3029 Fairfield Ave
Bridgeport, CT 06605

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Always an excellent experience at this Uhaul location.

Melissa G. 
Clasificación:
4.0

El cliente no dejó un comentario.

heidi b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristiano A.  |  Online Move In 
Clasificación:
5.0

Overall I didn't care for the van..

Sandra L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KETURA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jude J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenny H.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Derek Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pierre W. 
Clasificación:
5.0

Had a great first experience renting. Would highly recommend this place to anyone.

Alecka S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julissa G.  |  Overall Experience 
Clasificación:
5.0

Add signage to the 2 parking lots. I parked on 1 side but my rental was on the other side and you can't access the 2 lots without going through the building.

Alan M. 
Clasificación:
1.0

I was charged for two days and only used one..I even returned before the 10 hour period . I am waiting to speak to a manger to resolve. Desk personnel said they could not leave them a message and that I'd have to call back when they're in(2 days later). I used the website to sign out the car upon return and it said it couldn't complete bc of location services (which was on),,and it wouldn't finish because it couldn't identify my location.

DEBORAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUZENID P. 
Clasificación:
5.0

Well trained employees excellent experience

Claude G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGER P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin N. 
Clasificación:
5.0

The staff is super nice & friendly. The truck & van well maintained & clean. Thank you- well done

ADAM P. 
Clasificación:
5.0

Nada

MANUEL H. 
Clasificación:
4.0

Less complicated website

Michael P. 
Clasificación:
5.0

The Fairfield Avenue, Fairfield location is superb!! Very clean, very organized and the location manager was helpful, knowledgeable and extremely efficient. Thank you Ladies!!!

LUCY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORBERTO M. 
Clasificación:
5.0

Service was excellent start to finish. There was a sense of pride in good work not always seen in today's service providers. Will definitely recommend and use again.

Anfrew A. 
Clasificación:
5.0

Briyannia is always super fast & accurate! I love this store

MELISSA G. 
Clasificación:
5.0

Sales associate Brianna was excellent. She was very polite and very efficient. She provided all the information I needed and explained everything in detail. Check out was fast. I would definitely recommend this location.

Sylas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindi C.  |  First Impressions 
Clasificación:
5.0

Excellent experience. Quick pickup and drop off. Gracias.

ALEXANDER S. 
Clasificación:
5.0

Great service. The owner, Paul, is incredibly helpful and maintains his shop and vehicles impeccably.

Nicholas P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDGAR H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ralph R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN Z. 
Clasificación:
5.0

Nothing every thing was fine.

Emilio R. 
Clasificación:
5.0

Los mejores 💪 💕

ARMANDO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISORIS C. 
Clasificación:
5.0

Personnel at this location have always been courteous and helpful.

STEPHEN D. 
Clasificación:
5.0

The truck alignment is HORRIBLE. The radio is missing a knob. The staff is the best ! Helpful, kind, friendly above & beyond the call of duty.

ADAM P. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD N. 
Clasificación:
5.0

I rent vans from U-Haul fairly regularly and one thing I notice is that the inside of the windshields are generally poorly cleaned. I realize it is not an easy task and it requires the proper towels and cleaners. I'm sure whoever cleans the vehicles is also under time constraints but more often than not the inside window of the rental vans are very streaky/smudged so much so that it could be hazardous when the sun is at a certain angle.

CHRISTOPHER H. 
Clasificación:
5.0

Nice, clean. It was just great

ROSELINE P. 
Clasificación:
5.0

The team there is great.

Rick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

THEODORE I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ELISSA L. 
Clasificación:
5.0

Check in was easy, the truck was ready to go.

MARK S. 
Clasificación:
3.0

I reserved a certain time (8:30am) and was then confirmed for a time much later that day (4:30pm). However, Charlene did make accommodations to improve my experience with the site. I also was charged for a dolly ($7) that happened to be on the truck that I did not purchase or need for my move. The staff was very nice but communication on gas and filling needs to be made more clear as well.

ALYSSACHRISTINE R. 
Clasificación:
5.0

Very nice people and the van was excellent condition

ANGELO J. 
Clasificación:
3.0

I was told by the two employees when I rented the Cargo van on Fridsy for 3 days that mileage is charged @ .79 cents a mile. When I returned the van on Monday my final bill receipt showed I was charged .99 cents. The man on duty said that's our weekend rate. I said I rented it for the weekend and was told that Friday that mileage would be assessed at .79 cents. He had already charged me .99 when he gave me the receipt. I ASKED FOR AN IMMEDIATE CREDIT BACK TO MY CARD FOR THE ,20 CENTS PER MILE. HE SAID HE WOULD HAVE TO SPEAK TO HIS MGR When HE GETS IN THAT AFTERNOON AND WOULD CALL ME. THEY NEVER CALLED. I WANT the .20 CENTS PER MILE IMMEDIATELY CREDITED BACK TO MY CARD!!!!!

PETER L. 
Clasificación:
5.0

Great place really enjoy getting my trucks rented from you guys.

CARLOS G. 
Clasificación:
5.0

The parking brake handle in my small truck was broken. I did not see it at first and reported it soon after. The request was taken care of. However, this should have been fixed prior to me taking possession of the truck. It generates a needless stress on the fear of getting charged for something I did not do. Other than this detail, the experience was fantastic, the app worked well and made this rental easy enough. I will not hesitate the next time to do it again at this location

nicolas A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
5.0

Always a good experience here at this location. Staff very nice, they get you in and out quickly. Everything very well organized.

david B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH C.  |  First Impressions 
Clasificación:
4.0

Access to the facility after hours was difficult and the team did provide a remedy.

Michael S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHENESE N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle M. 
Clasificación:
5.0

The staff was very helpful and friendly. I had to buy a new wiper on the way. I had a receipt to get reimbursed for. They stated that they had never had to do that and were not sure how. But they made a phone call and were able to reimburse me and I was on my way. Thanks for the help. Would not hesitate to rent from them.

Loren H. 
Clasificación:
3.0

I had to put information on my cell phone and use my cell phone to get a Uhaul truck or van. This was terrible. I don't want to use my cell phone for a Uhaul again!

KEITH M. 
Clasificación:
5.0

The people were courteous, helpful and thoughtful. The experience was positive in all ways. Should I need the service again I would happily use this u haul location.

KAREN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD N. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDISON L. 
Clasificación:
1.0

My main complaint relate not to this location in particular, but to the fact that a) U Haul at the last minute changed my rental pick-up location to one that was not convenient, and b) provided inaccurate information about the size of the truck I was renting. I was assured by U Haul's customer service personnel that a 15-foot truck had a flat bed of 15 feet (which I needed because I was moving something that was 14 feel long and needed to lie flat). Unfortunately, upon arrival at the pickup location, I found the 15 foot truck actually has only 12.5 feet of flat bed space. I had arrived by train, so had no choice but to take the 12.5 foot truck that I couldn't use, and drive it to another U Haul location where I could switch it for a longer truck. I was then charged hundreds of dollars more for two separate rentals, when all I was trying to do was rent a truck that was long enough. Then, to add insult to injury, I had to waste time on U Haul's overly complicated check-in process which required I create an online U Haul account, receive and respond to a series of text messages, all while standing at the U Haul, essentially outsourcing to me the work of the U Haul staff.

LINDAI Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE S. 
Clasificación:
5.0

Crew was terrific, helpful and quick!

JAMES N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK W. 
Clasificación:
5.0

Fix your computer systems as far as I can tell the people that we're doing the best they could with the tools they had they could really use better tools I.e computers

PETER A. 
Clasificación:
3.0

Very. very unfriendly people. Desire was helpful when I returned the truck but the manager was rude and mostly wrong. Did not explain the process and mostly talked about threats about what would happen if I did not do exacting what she said.

RICHARD R. 
Clasificación:
3.0

While the vehicle was clean, someone helping me that day asked, "How old is this truck?" The windows were not electric. We could not find the controls for the side mirrors (and my friends are schoolbus drivers; they know side mirrors). There was no ramp, which we all thought was standard equipment on UHaul trucks. I've rented vehicles twice; this was by far in the worst shape.

CATHERINE A. 
Clasificación:
1.0

Customer service was lacking. People are unfriendly and they do nothing to help you. The online service did not work and no one wanted to get up off their seat to come and assist. They were not helpful and were aloof in their responses.

VERONICA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE B. 
Clasificación:
5.0

I don't like the fact you need to inspect the vehicle by yourself.

RICHARD W. 
Clasificación:
1.0

The staff is rude and disrespectful.. worker called my phone repeatedly at 7 am after i call the 1800 number and try to expand my rental

Jaime M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH J. 
Clasificación:
5.0

Though there's

HERIBERTO R. 
Clasificación:
1.0

The staff was beyond rude. I was also told I could not return a truck to a location, literally .3 miles up the rd without being charged 200 dollars which seems false. Your company does not seem to put its customers first. Just your policy's seem to take precedent over customer satisfaction. And I was also charged for not folding blankets. Where does it say blankets must be folded upon return? In summary l, I was at 2 locations in Bridgeport CT today and both times I was appalled at the lack of respect and utter complacency of your employees. Also your apps are an excuse for these people to be lazy. You should be ashamed.

RYAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENDALY P. 
Clasificación:
3.0

manager not customer centric actually somewhat rude. Inventory in CT is terrible I had to drive 20 miles Norwalk to Bridgeport to get equipment when we have 4 location within 5 miles from our house. I was forced to take a 10ft truck when all I needed was a trailer.

JOHN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Conor D. 
Clasificación:
3.0

Your e-check in app is terrible. Took longer than in person rental. Check out was easy.

Janis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONYF P. 
Clasificación:
2.0

There were 3 people working inside. I kept having an issue try to check out the vehicle on my phone. So I had to plead with them to help me. The site kept saying it was unable to process and the employees just said, "well sorry you need to use the website anyway." After 20 minutes someone finally helped me but it really ate into my reservation too. Extremely frusturating.

MATTHEW D. 
Clasificación:
5.0

I am very happy my personal belongings are safe and climate controlled. Both are very important. Gracias.

Elena H.  |  First Impressions 
Clasificación:
5.0

Xiomara at the front desk was excellent. Great customer experience

SEAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
5.0

I've rented several vehicles from this location and every time have had an incredibly smooth pick up and drop off experience. And the price is right. Gracias

CARRIE G. 
Clasificación:
5.0

Your location is extremely clean, organized and well run. I was very impressed and will check u first the next time I need a truck or van

JAMES F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fanny A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Malcolm M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthonie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

William C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
5.0

Kenny was a pleasure. His help was concise with his information.

antoinette f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly S. 
Clasificación:
3.0

Hire people with better personalities

GERALD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
4.0

Difficult check-in process

Marco C. 
Clasificación:
5.0

Retire the old crappy trucks.

GERARD F. 
Clasificación:
5.0

I thought this location was great. The woman that helped me was a true professional. She hooked up a 6x12 trailer like she did it every day. Made me feel like a nub?

MICHAEL B. 
Clasificación:
4.0

Dont like the self checkout process, but it is what it is

ANDREW F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ORESTE D. 
Clasificación:
4.0

Great and friendly staff! Clean and safe equipment. Will recommend and certainly use again when the time comes!

MELVIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIGI O. 
Clasificación:
5.0

Vehicle was clean & well maintained. Very knowledgeable and helpful U-Haul team member. Convenient pickup and drop off. Recommend this location! :-)

DEBORAH F. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL J. 
Clasificación:
2.0

I went there on a Saturday to pick up my rental only one person behind the counter. When I returned the truck one guy was outside cleaning the return vehicles. I had an issue with my return went inside again one person behind the counter dealing with a customer that was not cooperative waited 30 to 40 minutes to fix a problem that took the person behind the counter 5 minutes to fix my issue. Not to mention 2 other people were waiting to get taken care of. How can you have one person behind the counter on a busy Saturday not to mention this time of year kids are going back to college & are renting trucks to take their stuff!Terrible customer service although the person behind the counter was very nice but shame on you to put her to care the volume of people all alone. I felt badly for her. She is going to be taking the wrath of people that have to wait to be taken care of because you don't hire anyone to help her

DONNA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNEST G. 
Clasificación:
5.0

El cliente no dejó un comentario.

jean p.  |  First Impressions 
Clasificación:
5.0

Get even smaller storages

PETER W.  |  First Impressions 
Clasificación:
5.0

Charlene was super nice ! And answered all of my questions! Getting a storage is very new to me … it's definitely a great experience

Markesha C.  |  Online Move In 
Clasificación:
5.0

Charlene is always extremely helpful and knowledgeable. We have used her location on multiple occasions. Her staff is also very responsive and courteous.

Stephen D.  |  First Impressions 
Clasificación:
4.0

I would have rated everything excellent. BUT The Elevator is too small and the doors close way TOO fast! please slow down how fast the doors close. But aside from the elevator, it would have been an excellent rating.

PHILIP B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Wafaa N.  |  First Impressions 
Clasificación:
4.0

Elevator is not big enough. But staff is very helpful and friendly!

nato j.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Felicia H.  |  Online Move In 
Clasificación:
5.0

The facility and in particular the personnel were great. The only fly in the ointment are some corporate processes over which they have no control.

Audrey N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aimez P.  |  First Impressions 
Clasificación:
5.0

I'm so happy I decided to use this Uhaul(Blackrock) location for my moving and storage needs. The manager was very helpful and the staff was nice. The facility was nice and clean

natasha h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne M.  |  First Impressions 
Clasificación:
5.0

Great service, clean and well maintained unit. Affordable & secure.

Karina A.  |  Online Move In 
Clasificación:
5.0

Always a great experience at this U-Haul store!

Melissa G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jacquelyn t.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Marlie R.  |  Online Move In 
Clasificación:
5.0

Charlene is very accommodating..Very happy with the service and convenience at this location.

Bonnie G.  |  First Impressions 
Clasificación:
5.0

Kenny was especially helpful, patient, and out-standing!

Robin W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar C.  |  First Impressions 
Clasificación:
5.0

Service was very sharp and helpful. employees here are VERY well trained, attentive and capable. We were accommodated by Kenny both in renting a cargo van and acquiring a storage unit and in the check in process returning the vehicle. Great, personable customer focus. Also their technology seamlessly mapping transactions to mobile phone are a great convenience and time-saver.

theodore P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy M.  |  Online Move In 
Clasificación:
5.0

I was very impressed with the knowledge and the honesty of the staff. The pricing is very competitive. I was Waited on and a friendly and informed manner. I will definitely recommend U-Haul to my friends when they need to move. Can you please stop have you lost your mind

sharon k.  |  First Impressions 
Clasificación:
3.0

The young man that helped me was helpful, put the young lady that was there, she was rude in some way, she was taking inventory wile I was in the same spot, and she hit my leg and did not say excuse me.

JOHN K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia L.  |  First Impressions 
Clasificación:
5.0

La Persona que me atendió muy amable y supo explicarme muy bien las instalaciones, la tarjeta, etc. Muy satisfecha es la primera vez que rento un espacio de almacenamiento en Uhaul

Mavel V.  |  First Impressions 
Clasificación:
5.0

Staff was most attentive and helpful. Made a stressful experience bearable and actually pleasant.

Amie B.  |  First Impressions 
Clasificación:
5.0

Very good info and friendly service made for excellent user experience.

Craig Z.  |  First Impressions 
Clasificación:
3.0

Charlene was absolutely awesome In dealing with me, extremely patient,helpful,knowledgeable. I apologized to her for my poor disposition, but must comment that she gave me SUPERIOR OUTSTANDING SERVICE

Anthony C.  |  First Impressions 
Clasificación:
5.0

What a great and profession service U-Haul provides. The rep made the process very easy.

Shirel R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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