Justin (?) was awesome. An amazing attitude and smiled a lot. He was super helpful and friendly. I walked in the door and he knew my last name from reading the truck number and it was so easy and quick! Thanks, Justin! You're awesome Laura M. | First Impressions
Customer Reviews for U-Haul Moving & Storage at Big Bend Road
Ballwin, MO 63021
(Sulpher Springs Rd)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 3:00 p. m.
- 12/25/2022: cerrado
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Albert was professional and cheery as always. Love whenever I stop into this location and see him working the desk!Jared J.
Everything went as planned. The truck was ready when we arrived. The staff was friendly. Prices seem reasonable.RONNY H.
I was here 2 yrs while travel nursing during pandemic and it was very nice to be worry free with my stored items.Carolyn B. | Overall Experience
Customer did not leave a comment.Rebecca M. | Overall Experience
Customer did not leave a comment.BOB H. | Overall Experience
All employees mind and most helpful!!Dinah N. | Overall Experience
Customer did not leave a comment.Zachary G. | Overall Experience
Make it easier to follow through on your claim to return unused boxes previously purchased + not used.William H.
Customer did not leave a comment.Matthew K.
Customer did not leave a comment.anna l. | Overall Experience
Customer did not leave a comment.Eric B.
When I set it up on-line, I answered all of the questions and even uploaded my id. Why did I have to get quizzed on all of the same questions when I arrived?Christopher L.
Excellent service from attendants at location.Muhammad I.
The Facility is good. It's the cost of storage unit. A 10x10x11 shouldn't be $189 not when the down the street is $98 for 10x15Kyle S. | Overall Experience
I loved using Uhaul. Thank you!Burgandy F. | Overall Experience
Excellent and professional serviceMARK H.
Albert was amazing! He really helped us out and that eased a lot of stress for our big move. One of the best experiences at u-haul.Monica T.
Was a great experience and the staff are super friendly and helpful.Jason K.
Customer did not leave a comment.Raul C.
Justin Young went above and beyond for me on more than just one occasion!! He helped me more than anyone had and made an extremely stressful time MUCH much easier! THANK YOU JUSTIN! You're amazing!Victoria M. | Overall Experience
Customer did not leave a comment.Roger H.
Nothing to improve really.Thomas R.
Customer did not leave a comment.Jennifer D.
Great experience returning my vehicle. I was in and out of the facility quickly. I'll definitely use this facility again if ever needed.Matthew G.
Customer did not leave a comment.Kellee P. | Overall Experience
Customer did not leave a comment.MARK G.
I had a long day at work and have not been up to moving anything yet. I hope to start tomorrow. I'm resting today.Bonnie S. | Online Move In
Very helpful and answered any concerns I hadMichael b. | Overall Experience
Customer did not leave a comment.Jeanne K.
Customer did not leave a comment.Scott D.
Customer did not leave a comment.Michael B.
Excellent U-Haul center. Very accommodating to all concerns. Ask for Albert, he is the go-to man at U-Haul in Ballwin. Very professional with a keen eye for all details. Thanks for making moving a little less stressful.robert t. | Overall Experience
Provide a truck with modern electronics to allow hands-free cell phon e use. Bluetooth and USB connections MUST be standardHoward W.
Customer did not leave a comment.Gerri M. | Overall Experience
Customer did not leave a comment.Craig W. | Overall Experience
Customer did not leave a comment.MATT P. | First Impressions
Customer did not leave a comment.Brian D.
The lady was very helpfulMichael C. | First Impressions
Customer did not leave a comment.James W.
Customer did not leave a comment.Cristy A. | Overall Experience
Great service. Friendly attendants. Great!!!!Paul B.
Customer did not leave a comment.Christine S.
Customer did not leave a comment.leroy W.
Excellent customer service. Truck met our needs for our move. Very professional! Great locationBryan T.
Customer did not leave a comment.THOMAS M.
So easy. Great customer service! I always use this location.stephanie C.
People were nice, truck was clean and easy to drive. Costs were good too.Blake M.
Customer did not leave a comment.Gary H.
Customer did not leave a comment.kathy K. | Overall Experience
Never an issue and staff always friendly. I do think you should offer a discount on boxes and truck rentals if we are storage customers.Christopher M. | Overall Experience
Customer did not leave a comment.Julie L.
The gate setup is very poorly positioned & gave me a headache every time i had to exit. Every time i arrived big trucks would be parked right by the exit gate keypad blocking your access making it difficult to get to the keypad from your car and leave. It would be nice to pull up to it on the right side of the road like the way traffic goes so your not trying to reposition your vehicle on the way in or out when others are also entering and exiting the property.Jennifer L. | Overall Experience
Get the driveway between the U-Haul and QT locations fixed. It is likely that most customerd will get the gas tank refilled at the QT station.Thomas D.
Customer did not leave a comment.Meghan N.
Customer did not leave a comment.Praveen E.
Thank you for all of your help!Ashley C.
Good experience. Nice clean facility. Friendly service.Jeremiah G. | Overall Experience
Staff was so nicedonna T.
Customer did not leave a comment.lynn K.
Nothing. the staff were friendly, accommodating, helpful. Overall they made the experience simple and pleasant.Gregory W.
Was helped by Justin when picking up and dropping off. He was very helpful and made the experience very user friendly. Great location and a good experience renting a truck. Already recommended to a friendJacob S.
Great experience all around. The staff is extremely friendly and helpful. The facilities are well lit and extremely clean as well as all the equipment we used.Janet C. | Overall Experience
All goodtucker M.
Friendly, knowledgeable, and timely. Great serviceDave C.
Glad took referral!!! :D. Great job!Cynthia D. | First Impressions
The storage facility was very clean and accessible. The staff was friendly, prompt and professional. I would use this facility again if I require storage. Thanks .....Robert C. | Overall Experience
Customer did not leave a comment.Courtney S.
Customer did not leave a comment.John L.
Miss. McQuire and her staff are the best in customer service. I have moved 5 times in the past 7 years and she made everything so convenient! I have one more move to make when my apartment is ready and miss McQiure's Uhaul is what i will be using!❤️Cristy A. | First Impressions
This process was so easy! We booked a reservation the day before - we didn't initially get the timeframe we desired because of the past minute reservation, but we only needed a truck for 2 hours, so it worked out fine. We had to reserve a 20' truck because we needed a ramp and it was easy to drive with no prior large vehicle driving experience. It is conveniently located next to a gas station so you can easily add a few gallons before returning the vehicle. Kenneth P. was easy to work with and the Saturday store hours are very convenient for customers.Lisa B.
Did not know that box truck did not have pull down ramp. Made loading more difficultTucker M.
Great employees very helpful and pleasant. Office was very organized. Made it very easy to rent and be on my way.Ted P.
Customer did not leave a comment.David M.
The staff was amazing when I realized I needed a truck with a ramp. They swapped on the spot without hesitation and hooked me up. Return was like a nascar pit stop.Moving sucks but The staff at Big Bend made it suck a lot less!Dale R.
Customer service is lacking. The changing of the locks without notice and then the threat of being locked out when I was a good paying customer for many years was a little too much.Elizabeth R. | Overall Experience
Thank you uhaul for helping in moving.Yeshu P.
Customer did not leave a comment.Matthew M.
I have never rented a storage locker before so nothing to compare, but I have no complaints. Albert, I think was his name, was most helpful and friendly, a joy to work with. I was greeted by a small snake one day when I opened my unit. Surprised me, but no problem.Beverly M. | Overall Experience
Customer did not leave a comment.Timothy K.
Good clean 20 ft truck rental. USB charger did not work but everything else was great. Will rent again soonBruce H.
Customer did not leave a comment.PATRICIA G.
Customer did not leave a comment.Steve D.
Customer did not leave a comment.Vince F.
Only issue is that they did not provide the size uhaul I reserved. Would be okay if they would have charged me for the one I originally selected. However, they charged me the extra $10. a day Frustrating!!! Eric PilasEric P.
The gentleman who was working there yesterday was awesome. He was an exceptional rep to your brand, super attentive and accommodating. I had to change my pick up time due to unforeseen circumstances and he was super helpful. I will go out of my way to use this location first next time.Anthony R.
Customer did not leave a comment.Cirilo P.
Customer did not leave a comment.Jennifer L. | Overall Experience
Fast and very easy took about2 minutesAW H.
Customer did not leave a comment.david B.
I feel.99 is too much to charge per mile. The truck only gets 10 miles per gallon. That needs to be improved.brian H.
I was charged for 2 rental fees because I extended my time from 10hrs to 13hrs. When I originally picked it up and discussed this with the clerk, she said if I needed the truck longer, I wouldn't be charged anything additional unless I had the truck over 24hrs. So not sure why I was charged the additional rental fee?!Jennifer L.
Customer did not leave a comment.trey b. | First Impressions
Customer did not leave a comment.KIM D. | Overall Experience
Customer did not leave a comment.Anthony S V.
The only thing I have to say isâ€¦ Don't rent out a truck until it has been brought back. It all worked out in the end and I appreciate the great customer service that was given to me at this location. Albert helped me with my needs all the way through my rental.DANIEL W.
Customer did not leave a comment.CHRIS R. | Overall Experience
Customer did not leave a comment.Jason S. | Overall Experience
Horrible from the beginning till the end and not just cause they waited to the last min to contact me about auction. The trauma I endured while moving it will last me for a lifetime. The workers did nothing about that incident as well!Keisha Shelton S. | Overall Experience
Customer did not leave a comment.Dennis L.
Wonderful storage experience. Clean and brightly lit. Would definitely use you all again. Very helpful staffNANCY N. | Overall Experience
Customer did not leave a comment.Richard S.
Thanks for exceptional service during our recent move.Mike N. | Overall Experience
can was clean and maintained and operated perfectly for our moving day.James C.
I have done business with them for over 35 years -- Wouldn't stay with them if I weren't VERY satisfied!!!ARTHUR R.
Great customer service! Thank you Albert! There was another gentleman when I returned the truck and he was outstanding as well!Theresa R.
pickup address is very confused, I followed the pickup address from order detail sent by email, and wait there for more than 30 mins and they told me they don't have my reservation because I went to a wrong pickup location. And I have to head to right location again which waste me a lot of time and patienceFangli W.
Customer did not leave a comment.Charles H C. | Overall Experience
Customer did not leave a comment.Alexis R.
Customer did not leave a comment.William C.
Customer did not leave a comment.Jeff G.
Customer did not leave a comment.James W.
The truck had damage on it that I am 100% sure you charge the client for but never repaired the truck. The guy that helped me was awesome and he even opened up the office on a Sunday 15 minutes early.ryan G.
Justin was very knowledgeable, kind & helpful. Appreciate his assistance with everything. Storage units are very nice and clean.MaryAnn D. | First Impressions
Customer did not leave a comment.scott S.
Customer did not leave a comment.John L.
Customer did not leave a comment.DJORDJE B.
It is very difficult to get a trailer to the loading/unloading door. Sharp turn and it is made more difficult by the U-Haul vehicles that are parked right where you need to turn. Please stop leaving them there.Vickie S. | Overall Experience
I honestly can't say enough about how helpful, kind and knowledgeable the staff are at not only Fort Walton Beach with April's service, but also at the Big Bend location!!! I can't say one bad thing about them! They go above and beyond to make moving a less stressful experience! I will for sure be telling my friends and family to always go with UHaul as it's the only way for me to know that everything is going to be done correctly! PLUS, the hours are amazing! It takes away so much stress knowing that they will be open, so no insane rushing! You can get that hotel when driving gets to be too much! Life saving!Pamela C. | First Impressions
Gas tank cap was broken. Could not open it to put gas in the truck. Truck had many many miles in it and definitely needed front wheel work. Hard to control on the road especially when it rained. Agent marked the fuel gauge as half. But is was 1/4.Al F.
Customer did not leave a comment.Hannah P. | First Impressions
The gentleman who waited on us was professional and friendly.Linda R.
Customer did not leave a comment.Lisa S. | First Impressions
Was fantastic, easy, straight forward. Location was excellent, staff friendly, knowledgeable, great communicationAlice M.
Customer service on both pick up and drop off were excellent. Very helpful and friendly.Jason G.
Customer did not leave a comment.Gary H.
Customer did not leave a comment.Federico L.
Thanks, I loved this storage experience, be well. SSandra R. | Overall Experience
Customer did not leave a comment.Tom S.
Staff were very nice and got us in and out quicklyJanet K.
Customer did not leave a comment.Brett K.
Customer did not leave a comment.MARY K. | Overall Experience
All the trucks parked along the driveways are very inconvenient and potentially dangerous. Very hard to maneuver large trucks with trailers. The only reason facility access hours were convenient to me was because I paid for them to be that way. I am very happy to be done with this particular facility.William G. | Overall Experience
Customer did not leave a comment.Barbara Y.
Kenneth was great: friendly, helpful, and aware of other reservations -- he kept us all on time.Katie H.
The amount of gas in vehicle was not the same they provided on the sheet. I returned with same amount that vehicle had and they tried to charge me for more gas. Why don't they just have them full and you return it full like a car rental. Very shady in my opinion.Krista W.
Customer did not leave a comment.Stella C. | Overall Experience
Customer did not leave a comment.Melissa C.
Customer did not leave a comment.Scott A.
Well maintained propertyTammie A. | First Impressions
Customer did not leave a comment.MANSOOR S.
Customer did not leave a comment.Kurt D.
Customer did not leave a comment.Jon J.
It was a smooth check in and return. Thank you!JOANNE S.
Customer did not leave a comment.john V.
Customer did not leave a comment.Carl B.
Customer did not leave a comment.Carrie M. | First Impressions
Customer did not leave a comment.SECRET B. | Overall Experience
The UHaul on S. Bug Ben Rd in MO was outstanding in every way! The employees professional & helpful, very friendly and we felt they took very good care of us. The storage facility was amazing , we had both an interior smaller storage and a larger exterior storage to hold our household goods ( even our irreplaceable photos & negatives) between the two. We felt safe there after hours and at night when storing or removing items with the security system abs lighting set up! We highly recommend this place if you need to store your safekeeping items.Maureen B. | Overall Experience
Customer did not leave a comment.ROSEMARY M. | First Impressions
Customer did not leave a comment.ARAD N. | Overall Experience
Jared was very helpful.THOMAS K. | First Impressions
Customer did not leave a comment.mike a. | Overall Experience
Customer did not leave a comment.Kristin F. | Online Move In
Customer did not leave a comment.Cynthia D. | Overall Experience
Customer did not leave a comment.Aaron K. | Overall Experience
Thank You to the Staff.Arlie K. | Overall Experience
Customer did not leave a comment.Jennifer L. | Online Move In
Jared was very helpful. He's great.CHARLES IAN M. | First Impressions
Customer did not leave a comment.Ed C. | First Impressions
Customer did not leave a comment.Jerri L. | Overall Experience
Customer did not leave a comment.Jason M. | Overall Experience
Customer did not leave a comment.william f. | First Impressions
Customer did not leave a comment.Terrance B. | Overall Experience
The male staff was friendly and helpful yet wasn't waiting on me the female staff seemed lost or anxious to rent me the highest unit even after I satiated I was in a financial bind hence me needing storage. Eventually I got a unit. Only to finish and find out I needed a lock. She didn't state or mention it. Worst part I was in a domestic situation on the lot, cameras are there. No one intervened or called the police. I had to call the police! It was semi the worst experience ever! Keisha Shelton S. | First Impressions
Jered is OUTSTANDING! He is always so helpful and knowledgeable. We feel very well taken care of. Customer care seems like a thing of the past until you experience Jared. We wish we could give him a raise!JOHN S. | Overall Experience
Very clean and friendly staff.Stacy C. | Overall Experience
Thank you!!TERESA T. | First Impressions
Customer did not leave a comment.ABDUL W. | Overall Experience
Customer did not leave a comment.Steve M. | First Impressions
The staff was friendly and helpful. The facility was clean. The location was convenient for our needs.ELMER P. | Overall Experience
I booked online, and never actually had any contact with any employees at the facility, but the online checkin and checkout was very easy. The facility was very clean. My only complaint is the large road reflectors on the floor right inside the door to indicate where to park the carts. This makes it very hard to go in and out the doors with a loaded cart. Several times, a cart wheel hit a reflector and caused things to fall off the cart. A painted yellow line or tape on the floor would suffice and not cause any problems.Keneth C. | Overall Experience
Customer did not leave a comment.WILLIE M. | Overall Experience
Customer did not leave a comment.Joseph G. | First Impressions
Alfred was the best customer service rep ever. I'd recommend your services at U-Haul to anyone and will keep in mind for future should I be in need of storage space again. Thank you so very much!KAREN N. | Overall Experience
Customer did not leave a comment.Ronald M. | Overall Experience
Your staff- Aabdy, Albert and Sdie- all three are excellent!Sandra R. | First Impressions
Customer did not leave a comment.Jeremiah G. | First Impressions
Customer did not leave a comment.ERIC F. | First Impressions
The staff alone gets 5 stars!Dan B. | Overall Experience
Customer did not leave a comment.JAMES M. | Overall Experience
Customer did not leave a comment.Arlie K. | First Impressions
Everything was good. Just had more space open up so we didn't need storage anymore.David B. | Overall Experience
We have had a great experience renting at this location. Friendly staff, clean facility.michael b. | First Impressions
The facility and staff are amazing! Highly recommend this location for their great service!April B. | Overall Experience
I have to be very clear in my statement. The Jared and his staff at the Big Bend location are top notch. His team are incredible!!!!Lisa D. | Overall Experience
Customer did not leave a comment.Janet E. | First Impressions
Customer did not leave a comment.Jason S. | First Impressions
Manager handles all situations well.Pamela H. | Overall Experience
Albert was greatBOB B. | First Impressions
Albert was great, I was able to rent a storage next to my other storage unit!Mary S. | First Impressions
Being that I live out of state, I utilized the storage facility to store my daughter's college dormitory items. When I called to make payments over the phone, I found that the representative was rude on the two occasions I made payments. I just believe the individual should be more friendlier when customers call.Shermona J. | Overall Experience
Customer did not leave a comment.Rebecca M. | Overall Experience
Everyone was very friendly and helpful. Don't remember all their names Tyler and Albert Peterson both helped me and were friendly and efficient.Sina M. | Overall Experience
Staff was friendly, helpful, and informative. Uhall's trailer/truck rental equals free storage unit is unbeatable, and I can't think of a complaint (though the online reservation process can be frustrating, the actual workers are great all around). If you're moving, no one else can possibly compare. I really don't know how these people are making any money, but the consumer benefits, no doubt there. Thanks to Uhall's staff, from Springfield, IL to Ballwin, MO, for making a rough move all the more manageable.RYAN P. | Overall Experience
Customer did not leave a comment.RYAN D. | Overall Experience
Customer did not leave a comment.Jonah H. | First Impressions
Everything was great at the Big Bend location, especially the staff. The manager is fantastic and it really shows in the rest of the staff. My only issue was with the elevator. It closed almost immediately, and was constantly closing on me as I loaded stuff in on the carts.TIMOTHY D. | Overall Experience
The gate code wasn't working. They had to open the gate for me several times. I'm really hoping they have it repaired when I have to go in next week.Kellie H. | First Impressions
Customer did not leave a comment.ROBERT K. | Overall Experience
Customer did not leave a comment.Pamela H. | First Impressions
Customer did not leave a comment.PATRICK C. | Overall Experience
Great location, great staff, made my move easy.Susan M. | Overall Experience
My experience with this location was an excellent one. Jared was very helpful answering questions and making sure everything was done correctly with my orders. I highly recommend this location.John M. | Overall Experience
Horrible customer service. The unit that I had reserved previously was not available I was given another unit that apparently was also not available but they had no awareness of that . The code that I was given did not work. And after finding out that the 2nd unit that I was supposedly going to get Was occupied I was told they had no other units available in that size. Even though I had gone in several weeks earlier asked for a specific size offered to put down a deposit and was told it was not necessary. A poorly managed facility and a disastrous experience.I will never do business with u haul again.Francisco B. | Overall Experience
Although while there another customer was waiting to have a problem fixed, he booked a space 3 wks. Prior got there and it was not available. Salesperson said she could not resolve it with a little larger bin because the computer would not let her. He was sent away with nothing or no help. My experience everything worked but I did not like what happened to him. No solutions offered.Cindy K. | First Impressions
Customer did not leave a comment.John K. | First Impressions
Great people to work with, very helpful all the way.Rodger B. | Overall Experience
I was not able to move into my unit (Thursday) because it still had the padlock on it. I didn't know that UHaul was locking units until people moved their stuff in. I had hired movers to help me move in. The access code did not work. It was after the store had closed. The only phone number I had was the store number. I had to call UHaul and was on hold for a VERY long time. I ended up spending over 2 hours and three minutes on the phone trying to deal with this matter. The next day I was able to call the general manager of the store. We worked out a resolution to put into action the next day. I was finally moved into my unit on Saturday.Elizabeth H. | First Impressions
Customer did not leave a comment.April J. | Overall Experience
Customer did not leave a comment.Edward T. | First Impressions
Customer did not leave a comment.April B. | First Impressions
This is my first experience renting storage space, and everyone was very friendly and helpful. The rules and options were clearly expressed to me and I was able to get the right storage unit for the time I needed. Thank you.james h. | Overall Experience
Customer did not leave a comment.Scott Q. | Overall Experience
The staff was so helpful and kind during a stressful time, amazing work!ASHLEY B. | First Impressions
Very clean facility. The staff was extremely helpful if I had questions. I would highly recommend this facility.David S. | Overall Experience
Customer did not leave a comment.KARLTON F. | First Impressions
Your company is the best company of your kind around.Rodger B. | First Impressions
Customer did not leave a comment.john r. | First Impressions