Comentarios de los clientes para U-Haul Moving & Storage at Big Bend Road

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Big Bend Road

Clasificación general:

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kathy c. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Joyce R.
Clasificación:

El cliente no dejó un comentario.

BETSY C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

William G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jess T.
Clasificación:

1. I reserved a 17' truck for a 7:00PM pick-up from the Ballwin, MO location and received a confirmation email. When I went to that location to pick-up the truck I was told it wasn't in their store system, the truck was reserved, and waiting, at the 650 Big Bend Road location, 6 or 7 miles further away from my home. I was told this happened earlier as well to a previous customer. 2. Prior to returning the truck I put $9.00 in gas in it for the 37 miles driven even though the fuel gauge was still on full. 3. When I dropped off the truck a lady who was there when I picked-up the truck told me I was done as soon as I gave her the key. I asked if she was going to check the mileage so I can be charged the correct amount and was told there would be no charge due to the mix up with rental location. I told her I filled the tank and she said that was sweet, but a person named Jerry, or something, said there would not be a charge for the rental. I thanked her and left. 4. The next day I received an email from Jared Langford saying my credit card was charged $103.84 for the rental. 5. So, twice in one 'transaction' I was 'misinformed' by UHaul about my rental. Not too happy.

Joseph D.
Clasificación:

Outstanding service. The general manager was fantastic and very personable.

Joseph D.
Clasificación:

Outstanding and personable service!

barbara w. | First Impressions |
Clasificación:

After using several storage facilities in the area, this location is by far the best! The staff is always friendly and accommodating - often going above and beyond, and the storage facility is the most immaculate I have ever seen!

KRISTINE S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

PAULA B.
Clasificación:

Gentleman who checked our vehicle in was very kind and very quick. Much appreciated after a long day moving and driving.

Daniel O.
Clasificación:

El cliente no dejó un comentario.

William P.
Clasificación:

El cliente no dejó un comentario.

Joseph D.
Clasificación:

I was charged for three days when returned on time for two days. EZ-Return would not let me check-in without location services. I was put in contact with uhaul.com/share technical support and they noted in the ticket that locator wasn't working as it should. poor poor customer communication at this location. I would have retuned Saturday had I had known my check-in was after hours Sunday. This is super easy to communicate to a renter. big big fail in my opinion. And why is the owner operator using a cell phone to copy driver license information?

Deborah B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Joseph G.
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El cliente no dejó un comentario.

Christopher J.
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El cliente no dejó un comentario.

JOHN S. | Overall Experience |
Clasificación:

Rates are too darn high.

John H.
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El cliente no dejó un comentario.

Zachary F.
Clasificación:

Nothing, keep doing what you're doing.

Jessica V.
Clasificación:

El cliente no dejó un comentario.

Traci W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Harold G.
Clasificación:

Try to interact with customers a little more. It felt a little impersonal and rushed.

Daniel M.
Clasificación:

El cliente no dejó un comentario.

Zachery H.
Clasificación:

Used a moving van twice in the past month to move some furniture. Both experiences went very smooth.

Fernando B.
Clasificación:

El cliente no dejó un comentario.

Kathryn O.
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El cliente no dejó un comentario.

Kelly K. | Overall Experience |
Clasificación:

This location continues to call me each month for payment even though 3 months ago I didn’t Even move in due to their computers being down. Due to the computers not working properly my card was charged 3 times and on the 4th when everything was working properly my card was denied due to fraudulent activity. They said I needed to use a different card. Didn’t even recognize the fact that it was their fault for my card to have a hold on it. Will never go to this location or any because everyone I talk to says it is taken care of then the next month they call again.

Josh R. | Overall Experience |
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El cliente no dejó un comentario.

Loryn L.
Clasificación:

I had a 2nd order of straps for lifting that was not included at the pickup site since it had to be changed for truck avaliability reasons. Cancelled that order but still disappointing. Not the locations fault necessarily.

Laura D.
Clasificación:

Nada! Thank you to Travis and your team for a great experience. Will be back again! Laura

Clayton K.
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El cliente no dejó un comentario.

Margaret J.
Clasificación:

Renting and returning was quick and easy. Friendly service.

Samantha B. | First Impressions |
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Lady helping me was extremely kind and professional. Wonderful experience

John L.
Clasificación:

Your process to return by phone could be streamlined.

Charles K.
Clasificación:

We showed up 15 minutes before closing at the 650 Big Bend location after our movers failed us and we were in a bad spot, needing to move that day FOR SURE. Tyler was the man and saved our bacon. He was patient, explained everything, stayed late to make sure all was well, and was just generally a good dude. Thank you Tyler!

Charles E.
Clasificación:

El cliente no dejó un comentario.

kayla S.
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El cliente no dejó un comentario.

Alexi M. | Online Move In |
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El cliente no dejó un comentario.

Karen J. | First Impressions |
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El cliente no dejó un comentario.

Cindy G. | Overall Experience |
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El cliente no dejó un comentario.

David M.
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El cliente no dejó un comentario.

Michael A.
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El cliente no dejó un comentario.

zachary F.
Clasificación:

Quick and efficient

Juan Martin C.
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El cliente no dejó un comentario.

Christine H.
Clasificación:

?? Nothing that I can tell.

susan H.
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El cliente no dejó un comentario.

James C.
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El cliente no dejó un comentario.

Jeremy B.
Clasificación:

I got a truck and realized it was too small. Asked to get a bigger one and the worker didn't even bat an eye. He brought out the truck right away and did the paperwork fast. Then the second worker checked the inside and was up in arms because it wasn't clean enough. She quickly cleaned it and apologized profusely. I thought it was just fine but they took the extra step. Every employee I dealt with was top of the line and respectful. I have no complaints what so ever. Thank you! You made my move a lot less stressful

Jacquelyn I.
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El cliente no dejó un comentario.

GARY B.
Clasificación:

I was charged for an extra day of rental and when I called to get it fixed the person at the location said someone would call me back shortly to get it fixed and no one ever called me back. I am very frustrated!!

Martin K.
Clasificación:

El cliente no dejó un comentario.

Phyllis D. | Overall Experience |
Clasificación:

I have had two storage units throughout the past year and have rented trucks 3 times during that period - twice from PA to MO and once for a short distance within the St. Louis area. It has been a delightful experience during what can be a very trying time. The staff was always friendly and helpful. My storage units were always clean and accessible. I would certainly recommend U-Haul to anyone for all moving and storage needs.

MARYy Y. | Overall Experience |
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El cliente no dejó un comentario.

JUDITH T. | Overall Experience |
Clasificación:

Was pleased with my move out experience. Very easy check out procedure.

SAMUELLYNN M. | First Impressions |
Clasificación:

To small to drop the trucks at this location! Had to drive to another uhaul and drop.

Janeece B.
Clasificación:

My experience with this Uhaul location was great! The truck was nice and clean. The staff working there was very nice and helpful.

Pamela W.
Clasificación:

El cliente no dejó un comentario.

kenneth B.
Clasificación:

Cannot improve. ...the employees were exceptional.

MIKE OR CONNIE O. | Overall Experience |
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Only thing that I'm not happy with, there was room to park by the entrance to the locker, but you have not been leaving open spots. So old guys like me with heart problems have to walk a lot father when loading and unloading

Kelly M.
Clasificación:

El cliente no dejó un comentario.

JONATHAN C.
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El cliente no dejó un comentario.

Amos H. | Overall Experience |
Clasificación:

EXCELLETN LOCATION AND WAS ALWYAS CLEAN AND THE EMPLOYEES WERE ALWYAS HELPFUL!!! KEEP UP THE GREAT WORK!!! AMOS

DARIN H.
Clasificación:

Great customer service. Would use this location again without hesitation.

Kelly K. | First Impressions |
Clasificación:

Horrible experience. Was there for an hour with them having computer issues and charging my credit card each time it acted up. It ended up getting my card inactive due to my bank thinking they were frauds. After all that, I still ended up with no truck and no storage shed.

Terri J.
Clasificación:

El cliente no dejó un comentario.

Gene A.
Clasificación:

Nothing that I can think of. We reserved a truck online, walked into office the morning of reservation, Jason was very very helpful, and was on my way. Upon returning, checkout was easy and quick. Experience was very good.

Mohamed S.
Clasificación:

Very friendly and professional. Thx

terry l. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jeanine C. | Overall Experience |
Clasificación:

Jared is the BEST manager !!! He is an asset to Uhaul . Always helpful as was his staff .

Jane R.
Clasificación:

Friendly, efficient service.

April J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Michael F.
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El cliente no dejó un comentario.

Christopher S.
Clasificación:

Jared was awesome and made the entire process a breeze!

david s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Alisa C.
Clasificación:

El cliente no dejó un comentario.

Matt V.
Clasificación:

El cliente no dejó un comentario.

Gary P.
Clasificación:

Keep doing what you are doing

Shannon S. | Overall Experience |
Clasificación:

Some of the staff was great, but when I had a problem and tried to explain the situation, I got a lot of push back and it was difficult to communicate with the lady. when I called back another day the experience was much better. I didn't want to say the staff was helpful because they all were not, but I didn't want to say they were unhelpful because some were. I didn't want to answer the question because neither option summed up my experience, but it made me or it would not go forward.

Harold F.
Clasificación:

This facility was fine. My main problem was that the app did not work to return the truck after hours and I was charged an extra $20.

Bryan E.
Clasificación:

The app tried charging me 80 dollars for gas, when I only took it about 10 dollars worth of gas.

jordan E.
Clasificación:

Manager was very accommodating. Check in was smooth.

Patrick S. | Overall Experience |
Clasificación:

I had a unit for almost 3 years, and rarely had any needs to address. Only one time during my stay did I have to ask for something. The key pads to all the doors were not working, so Jared immediately walked over to the building I was in and opened the main door, and apologized. When I needed to switch to a smaller unit, the paperwork was quickly accommodated. Over those three years, many of the staff who may have simply been parking or washing a truck took the moment to say hello. Another feature I really liked was the green room. I used it often as I consolidated to leave behind things for others to take.

Scott H.
Clasificación:

El cliente no dejó un comentario.

ROBIN V. | First Impressions |
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The person who helped me took her time to show me a couple of storage size units in order for me to choose correctly. Very friendly staff.

Jamila P.
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El cliente no dejó un comentario.

corey L.
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El cliente no dejó un comentario.

ANITA M. | Overall Experience |
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El cliente no dejó un comentario.

Jennifer R.
Clasificación:

Jeannie was very professional and took care of our needs.

Hadi S.
Clasificación:

I have a Uhaul certificate and wanted to use this for my payment. The location refused to do so. They said the only way they may accept it is so I bring ut physically to the location. Repeatedly, I asked for an email where I can forward it to them, but the person on the phone after speaking with general manager of the store refused to give me an email saying, " we do not have an email Sir"! This is not a best practice during COVID times to force a customer to be physically present while there is easily an alternative. Finally they left me no choice but to call Uhaul corporate where after veing on phobe with them for an hour (using a foreign phone with high fees and rates!), the corporate gave me the email of the manager. I will reserve the right to report this to health authorities as well.

Michael S.
Clasificación:

Having the blankets and movable hand truck when not requested took up valuable moving space. If they are not requested, they should be left out of the truck.

Paula B.
Clasificación:

El cliente no dejó un comentario.

Silbino O.
Clasificación:

El cliente no dejó un comentario.

Jesica Y.
Clasificación:

El cliente no dejó un comentario.

Steven L. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Vladimir K.
Clasificación:

El cliente no dejó un comentario.

Ross S.
Clasificación:

El cliente no dejó un comentario.

Jennifer W.
Clasificación:

El cliente no dejó un comentario.

Cindy L. | Overall Experience |
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El cliente no dejó un comentario.

Debbie C.
Clasificación:

The truck we rented smelled smokey. But overall we were happy with the rental.

Christopher S.
Clasificación:

The employee, Josh(?), was very friendly and helpful. Great service!

Carol A.
Clasificación:

Getting in and out of the truck wasn't very easy. I'm a 73 yr old grandmother and I used to be a school bus driver. I can handle the driving just fine but the part I didn't like was getting in and out of the driver seat. The seat was too high!

Jack M.
Clasificación:

Everything went very Smooth. Could ask for Anything better

Debra M. | First Impressions |
Clasificación:

Susie was extremely helpful, kind, and professional.

David E.
Clasificación:

El cliente no dejó un comentario.

Judith F.
Clasificación:

El cliente no dejó un comentario.

Michael H.
Clasificación:

All employees were extremely pleasant. Truck was clean and sanitized. Recommend doing advance checkin- only had to spend about two minutes inside the day I picked up the truck. Be aware that the dolly anchored to the wall inside the truck will be charged to you for rental if you break the seal. Signage to that affect is noted only on the package of rental blankets nearby. In my opinion, there should be a note on the dolly hand truck itself.

tracy J.
Clasificación:

Super friendly, competent staff. Rental we needed was in stock, clean (unlike Budget we used this past month) and ran well. We will use rentals from this facility again and will recommend.

Hwasub S.
Clasificación:

El cliente no dejó un comentario.

Larry T.
Clasificación:

Great customer service very nice and helpful lady's

Thomas S.
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El cliente no dejó un comentario.

carol S.
Clasificación:

location staff loaned us a 2” ball for our hitch and mounted it, we assumed appropriately. When returning to Uhaul with the empty motorcycle trailer, after dropping our bike off for repair 20 miles away, another staffer removed the hitch and proceeded to remove the “very loose” ball. He pulled it straight up, the nut was lost in transit. The ride back was very rough on city roads which may have caused the loosening of the nut. Note that a lock washer was not used. Might rethink your procedure to use locking washers. Luckily, the trailer stayed hooked on and our precious motorcycle made it safely to the destination.

Amy B.
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El cliente no dejó un comentario.

Eric K.
Clasificación:

Friendly and helpful

Daniel S.
Clasificación:

Jared and his staff are fabulous. I have done business on more than one occasion with this team and they are professional and friendly. They exceed my expectations at all times. Thank you Jared Langford.

Keith K.
Clasificación:

El cliente no dejó un comentario.

Marsha B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

leland M.
Clasificación:

El cliente no dejó un comentario.

Willard T.
Clasificación:

El cliente no dejó un comentario.

David P.
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El cliente no dejó un comentario.

raviteja N.
Clasificación:

El cliente no dejó un comentario.

JEANINE C.
Clasificación:

Service always excellent !

Aaron W. | Overall Experience |
Clasificación:

The layout of this facility makes traversal really difficult. Exiting is made difficult by the typical staging of trucks waiting to be rented, and the entry is weird due to layout that really isn't the fault of the staff. My biggest complaint is that on 75% of my visits to my unit, there was non rented Uhaul equipment parked in front of my unit. This was even more aggrevating due to the fact that the unit directing across from mine sat empty the majority of my time renting this unit. When my needs changed, and I downsized units, I took my business to another company. While I never dealt with a rude employee, the little aggravations added up.

TRACEY A.
Clasificación:

The drop off was really fast and easy.

Sean B.
Clasificación:

El cliente no dejó un comentario.

Mariam F.
Clasificación:

El cliente no dejó un comentario.

Chris F.
Clasificación:

El cliente no dejó un comentario.

Louise K.
Clasificación:

El cliente no dejó un comentario.

Adetayo A.
Clasificación:

Terrible customer service!!! Will never come here ever again. Got me terrible rate. Did not care about customer. Paid almost $300 just for 1 day use. No discount or consideration for long distance. Worst branch ever and very mean staffs!

Rayme C. | Overall Experience |
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El cliente no dejó un comentario.

Jeanine C.
Clasificación:

Great place Jared runs Employees top notch !

Carolyn B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Carolyn B.
Clasificación:

El cliente no dejó un comentario.

Steven R.
Clasificación:

El cliente no dejó un comentario.

Ryan P. | Overall Experience |
Clasificación:

Great facility, would highly recommend! Jared and his staff are amazing to work with.

DAVID F.
Clasificación:

Excellent service and overall experience at this location. My only thought was the checkin process seems a little lengthy.

MICHAEL M. | Overall Experience |
Clasificación:

It's a nice facility but pricey.

Randy H.
Clasificación:

El cliente no dejó un comentario.

George S.
Clasificación:

What a complete scam! I rented a van to move a piece of furniture...at the $19.95 plus 79¢ per mile rate. I drove a total of 16 miles and returned the van in about one hour. When I checked my bank account I realized I was charged $169.92 (instead of $35). When I called, they told me I drove over 200 miles...in one hour! They finally agreed to correct the mistake and refund the difference. I got a credit for $122.32, making the total I paid $46.70...which is still $10 more than it should have been. Be VERY careful renting from this place. Check the mileage listed on the contract and take a photo of the odometer before you leave.

Thomas S. | Overall Experience |
Clasificación:

No issues. Storing my belongings at Uhaul until I bought a house worked out great.

terry l. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Silke E. | Overall Experience |
Clasificación:

The U-Haul storage unit in Ballwin I rented was fantastic! The staff was very friendly during opening and closing. The facility itself is well lit, very, very clean, and has security cameras in just the right spots. NOT ONCE DID I SEE A BUG! I opted for a climate controlled unit and the temperature was steadily right around 80F. My unit was on the second floor and with the spacious elevator and the always available carts very convenient. I drive an outback and always had plenty of space driving up for loading or unloading my items. This storage facility is definitely well thought through when built and has many bonuses like the restroom accessible from outside the building and the donation room where you can find all kinds of things ( even boxes) or donate items that won't fit your style anymore. Excellent facility!

Joanne H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Michael A. | Overall Experience |
Clasificación:

It was perfect

PATRICK K. | Overall Experience |
Clasificación:

I'd like to particularly commend Jared Langford, the GM. I cleaned out my storage unit, minus one sofa that I was to donate to charity, just before COVID-19 locked down the State. Unable to schedule a pickup because all the charities closed, Jared acknowledged the situation, graciously waived my monthly rent fees and helped find a "taker" for the sofa. I'm grateful for his empathy, support and professionalism.

Maria B. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Amanda P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CARMEN L. | Overall Experience |
Clasificación:

I have been a very satisfied customer for many years. This facility is excellent!

Neal B. | First Impressions |
Clasificación:

Jared did a great job in helping us find the right unit for all our things and was answer all of our questions. Plus the rest of the staff was friendly ask if we needed anything and all had smiles of there face when we were greeted

SUSAN T. | Overall Experience |
Clasificación:

Jared, Sandy and the team were wonderful to work with at U-Haul! The storage facility was always very clean, well lit and trash removal was very easy. I closed my unit only because I am no longer carrying pharmaceutical samples. I highly recommend this facility especially because of the great employees.

LAURA K. | First Impressions |
Clasificación:

This is the first time I have rented a storage locker. I have to say, it was a breeze. Jared helped me through the whole process. He was professional, kind, very specific about all aspects. The facility was spotless! I will never go anywhere else. I highly recommend them. Very reasonable prices as well.

Cathy D. | First Impressions |
Clasificación:

One concern was the rat trap in the unit I rented. If rodents have access or if there's been evidence of them in there, how often does the trap need to be changed? Will the company supply the traps? I did not see any evidence of them when I moved in but will check on it periodically.

STEVE OR DENISE J. | Overall Experience |
Clasificación:

Good, but quite expensive.

Elizabeth H. | Overall Experience |
Clasificación:

The light was out in the hall outside my unit on most of the visits I made. A loading dock would be make moving easier. Some Uhaul facilities have them. You need trash cans near the doors. I didn't appreciate the attempt to have me pay a $40 late fee during the COVID crisis. I'm glad you changed your mind, but the initial approach gave me a big disconnect as a customer.

Robert J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Abigail B. | Overall Experience |
Clasificación:

Exactly what we needed.

Joyce G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Adam R. | Overall Experience |
Clasificación:

The staff at this location were top notch, professional, and a pleasure to work with. I would also like give top billing to Jared for running a great location.

Thomas S. | First Impressions |
Clasificación:

Jared was very helpful at check in.

Rhonda R. | Overall Experience |
Clasificación:

This is a clean and well-maintained storage facility. I still would caution you that I had a box of books that got slightly damp soI would recommend that you not put boxes directly on the floor if there is something in it that you don’t want to get wet. And, of course, items get dusty so cover furniture to keep it clean.

Matthew E. | First Impressions |
Clasificación:

Jared was extremely helpful, knowledgeable, and courteous. He is an asset to the company.

MICHELLE W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Edward B. | First Impressions |
Clasificación:

The staff is extremely friendly and happy to help you.

Brian J. | Overall Experience |
Clasificación:

Staff was friendly and helpful, often carrying boxes I bought to my car for me. Move out was quick and easy!

Rachel S. | Overall Experience |
Clasificación:

Excellent customer service all around. I worked with a few different associates, all of which were very friendly and helpful, and directly with Jared, the manager, upon move-out and he was just great.

Robert J. | First Impressions |
Clasificación:

It has made my moving experience somewhat hassle free.

margaret k. | Overall Experience |
Clasificación:

Jared and his team were always helpful and cheerful.

Kathy U. | Overall Experience |
Clasificación:

The staff was ALWAYS friendly and helpful!! The rates are very reasonable for the units, and I never once worried about my contents in their storage units. Awesome Experience!! Highly Recommend!!

Randy K. | First Impressions |
Clasificación:

The manager and staff couldn't have been more welcoming and helpful from our arrival to the time we left the gate.

Ulli H. | Overall Experience |
Clasificación:

Great people to work with. I will go back when I need to

Sandra L. | Overall Experience |
Clasificación:

👍🏻

Kat M. | First Impressions |
Clasificación:

Very accommodating of my needs for storage.

ALAN C. | Overall Experience |
Clasificación:

Good location and staff was always helpful !

Brian J. | First Impressions |
Clasificación:

Jared and staff are very friendly, very helpful, and easy to work with.

LYNDA P. | Overall Experience |
Clasificación:

Always helpful, there were a few payment glitches but they were always worked out in a timely fashion and staff was understanding about it.

Kimberly H. | First Impressions |
Clasificación:

Jared was very nice and helpful Thankyou

ginger h. | Overall Experience |
Clasificación:

Everyone was friendly and professional mannered.

AMBER W. | Overall Experience |
Clasificación:

Very friendly staff

DENISE M. | Overall Experience |
Clasificación:

Jared and his staff took excellent care of us. I highly recommend this facility to others.

Brenda C. | First Impressions |
Clasificación:

Process for checking is very slow even though we did forms online ahead of time. Agent was great. System not efficient. Spent hour getting unit and truck.

Joseph V. | Overall Experience |
Clasificación:

Very nice & helpful owner & staff. Would certainly use again. Truck rental was easy as well. 👍🏻

Corbin S. | First Impressions |
Clasificación:

What a refreshing experience. I dropped off a one-way trailer and had a free month of storage so did not expect a lot of assistance but they were awesome, took time to help me with everything. THANKS

ginger h. | First Impressions |
Clasificación:

Everyone was nice,professional&problem solver, except a Lady Named Julie. She told me the person who made the reservationForMeWasJustfiredAndIShouldNotAsherWhatHappendToMyResercation. VeryBadAttirude

Carter F. | Overall Experience |
Clasificación:

Great, personal service. Well maintained facility. Very pleased with the entire experience.

Matthew C. | Overall Experience |
Clasificación:

The staff is amazing. The storage areas are clean and well kept. They keep stickers on the floor inside to help you navigate around which is convenient.

Theresa F. | Overall Experience |
Clasificación:

I was particularly impressed with Jarad, the GM. He's very kind. He made sure we were provided quality service.

Harold M. | Overall Experience |
Clasificación:

Very convenient. Easy access and great staff!

todd f. | Overall Experience |
Clasificación:

Great facility. Nice people. Over priced.

MARVIN M. | Overall Experience |
Clasificación:

great emplyees

Janet K. | First Impressions |
Clasificación:

Friendly professional service!

RAYMOND W. | Overall Experience |
Clasificación:

I got a larger unit for less money than what I had at UHaul. It was valley park storage. FYI Thanks Ray Waidmann Jr.

Adam R. | First Impressions |
Clasificación:

Jared Langford went above and beyond what I expected. His professionalisms is beyond reproach.

Chuck G. | Overall Experience |
Clasificación:

Jared and the crew are great. Very helpful folks, I would recommend doing business with them.

DONALD R. | Overall Experience |
Clasificación:

Great experience and customer service.

AMBER W. | First Impressions |
Clasificación:

Very friendly and helpful

MARY ANN D. | Overall Experience |
Clasificación:

A special shout out to Jared. He was always professional, effecient and helpful!!

James R. | First Impressions |
Clasificación:

Excellent service!

Michael A. | First Impressions |
Clasificación:

The service and efficiency of Mr. Langford were exceptional. He understood my concerns and alleviated them immediately; it was a terrific experience"

Dennis S. | Overall Experience |
Clasificación:

The staff and the facilities met my needs and we're very accomodating.

MELANIE G. | Overall Experience |
Clasificación:

I was a customer of the storage facility prior to uhaul braking over. I choose this storage facility because of the location and 24 hour access. Uhaul wants you to pay for 24 hr access. NOPE.

Pamela C. | Overall Experience |
Clasificación:

Na

jowcol d. | First Impressions |
Clasificación:

Great place

lori e. | Overall Experience |
Clasificación:

It was a pure pleasure to rent a locker from you. Place was exceptionally clean and well lit, and staff was very friendly and helpful. Thank you!!

Chuck G. | First Impressions |
Clasificación:

Antonio and Lorenzo did an awesome job getting my truck off the trailer. There was an issue deploying the two ramps, but they kept at it until the ramps were freed, GREAT JOB GUYS!!

James B. | Overall Experience |
Clasificación:

Jared and the U-Haul team are very helpful, nice and accommodating for all moving and storage needs. Would highly recommend the U-Haul on big bend road.

Amanda P. | First Impressions |
Clasificación:

Staff was very accommodating and the facility appears clean and safe.

Sandy M. | Overall Experience |
Clasificación:

Thank you, Jarrod

Marilyn M. | First Impressions |
Clasificación:

Earl and the manager, Jared are very helpful great to work with!

SCOTT D. | Overall Experience |
Clasificación:

The stay was good, except the adjacent unit leaked unidentified green goo under the wall.

Thomas D. | Overall Experience |
Clasificación:

Very positive experience! Thank you!

Pat A. | Overall Experience |
Clasificación:

I must sing praises for this Uhaul and Storage facility. The staff is so friendly and attentive to your needs. The property is so clean and maintained. I stored there for three months. Thumbs up!

Ladarius R. | Overall Experience |
Clasificación:

Sand was and Lexi were great always helped me out

joann w. | First Impressions |
Clasificación:

Helpful, clean, fast. Knowledgeable.

sabrina b. | Overall Experience |
Clasificación:

Everything was great no complaints.

Deanna W. | Overall Experience |
Clasificación:

The facility was very clean. Convenient carts were provided for easy move in and out. I will use the place again if I ever have the need.

ALYSSA W. | Overall Experience |
Clasificación:

Above and beyond my expectations! Thank you for making sure everything was convenient. My fiance raved about the customer service when he also rented a box truck for hauling. Will definitely be back!

Jenna R. | Overall Experience |
Clasificación:

I have had an overall poor experience with U-Haul. The staff always seem rushed when dealing with me and one of the U-Boxes I rented were not in good condition and had to repair by the owner.

Christine K. | Reservation |
Clasificación:

None

James B. | Reservation |
Clasificación:

U haul was very friendly and helpful. She was genuinely looking to help me find the right storage unit that I needed.

Jamie B. | Overall Experience |
Clasificación:

No complaints, thanks!

nicholas p. | Overall Experience |
Clasificación:

Treated like a number and that was it. Not very knowledgeable on questions I had during my rental. I always dealt with a wait Everytime I was in the office. I know it's just storage but????

Christopher M. | Reservation |
Clasificación:

Everything was clean and he gentlemen I worked with were very friendly and professional.

sabrina b. | Reservation |
Clasificación:

Agent explained everything to us. I just hoped I checked out when I left. Not sure.

KELLIE H. | Overall Experience |
Clasificación:

Jared Langford in particular was great. He was helpful, friendly and professional. He gave me great suggestions and took care of details.

Rayme C. | Reservation |
Clasificación:

I came in on a Sunday from driving for 3 days and still had to unload! LaDarius was PHENOMENAL! He had like 4 people waiting with no help and took care of everyone!

Rayme C. | Reservation |
Clasificación:

Susan, who helped me on the phone was lovely! My apartment is not ready so I needed a second unit. She was accommodating and helpful!

RICHARD P. | Overall Experience |
Clasificación:

This was a very good storage place. I had a unit here for many years and always was well taken care of. I felt like to units were secure and the people I needed were always accessible and friendly.

JOSE C. | Overall Experience |
Clasificación:

Muy bien

STARR G. | Overall Experience |
Clasificación:

I had my things in this storage unit for four and a half years. The facility was always clean and I was completely satisfied. The staff was always friendly and helpful.

CHRIS U. | Overall Experience |
Clasificación:

We used this storage facility for a little over 6 months and it was truly a blessing. The staff was very helpful and even referred a moving company that made our recent move quite efficient!!

Calvin T. | Overall Experience |
Clasificación:

Jared is a horrible owner/operator. Due to a mistake, my storage unit was given away. After giving me a 2nd unit at no charge, 3 months later, I was told I had to pay. He doesn't honor his word.

Timothy S. | Overall Experience |
Clasificación:

I think my experience with u-haul was as good as it could be. The staff was always friendly and helpful and there were no surprise fees or anything. They even gave me a free lock for being military.

Rosemarie F. | Overall Experience |
Clasificación:

Perfect for our short-term needs, but very pricey. Also, based on what we had to put in storage, the size of the storage recommended to us was WAY too small. Had to double the size.

SHERRY M. | Overall Experience |
Clasificación:

Good experience

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