Comentarios de los clientes para U-Haul Moving & Storage at Ben White

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Ben White

Clasificación general:

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David G. | Overall Experience |
Clasificación:

Excellent experience. Used the storage unit for 10 months and were very pleased. Everything felt safe, secure, accessible, and clean.

leigh h. | Overall Experience |
Clasificación:

Very disappointed in the huge amount of black dust all over everything and the rat feces on certain items.

OCTAVIO SALGADO C.
Clasificación:

The left tire was in real bad condition. I checked it 2 hours before my final destination and it was in bad shape. I had to reduce the speed and I got lucky not to have a flat tire. When I returned the trailer to the El Paso location, the worker in Uhaul was really surprised of the tire condition. Really bad experience.

Laura H.
Clasificación:

Thank you for the wonderful service. You made our cross-country move easier.

Catherine R.
Clasificación:

I have escalated a complaint. The truck was not serviced. It was dirty, no working AC, no wiper fluid, and so far managers who are not kind nor helpful.

Justin H. | Online Move In |
Clasificación:

Pretty bummed and disappointed that I wasn’t able to get my first month free, Because I purchased a one way box truck rental the day that I moved into the unit. Hopefully I can still qualify for it

John M.
Clasificación:

El cliente no dejó un comentario.

Peter D. | First Impressions |
Clasificación:

Office/counter staff was wonderful. Garage/outdoor staff was gruff and confused. One told me to park in one spot, then another came out to tell me to move the truck to another spot, and then another came out to tell me to move it to another parking lot. But the ladies behind the counter, particularly Taylor, were wonderful. They saved the day with their kindness.

Rebecca W.
Clasificación:

It was a little confusing knowing who to call to drop off our containers. First I called the local Uhaul office in Austin and they didn't seem to know how to schedule that. Then I called the main phone line and they were very helpful. Maybe if would help if there was a big link that said "Click here to schedule your container dropoff".

Britton O.
Clasificación:

Great service, truck worked perfectly. Would definitely recommend to friends/family.

NORMAN C.
Clasificación:

El cliente no dejó un comentario.

James G.
Clasificación:

El cliente no dejó un comentario.

cindy m. | First Impressions |
Clasificación:

This isn't the first time I've used this facility. They've always been so nice and professional! I can easily recommend them!

ALEX H.
Clasificación:

N/A

JOSE ALFONSO M.
Clasificación:

They didn't have the 26' truck I reserved.

AMY H.
Clasificación:

I have rented several times and was always able to access the Turn-In process online. This time I kept clicking on the link that was texted to me but it didn't let me do the process online, nor did it show my order, therefore I was charged an extra $25 to just park the cargo van, lock it and drop the key in the drop box. Normally I would take photos, etc., and receive an email right away that I was finished.

AMY S.
Clasificación:

This location was great. The staff was friendly and helpful and the process was easy. The trailer was in good shape and worked like a charm. Thank you!

FAITH A.
Clasificación:

Excellent customer service. Fast and efficient pick-up and drop off.

Laila R.
Clasificación:

I will never rent from U-Haul again. The customer service I received was pitiful, and as a paying customer I am outraged. U-Haul messed up on their end and would not make it right, even tho right on my reservation page, it says $50 guarantee this will be ready and on time for you, but that's FALSE advertising. Why would you allow a location to rent 24/7 and advertise this service, if the location is not set up as a 24/7 location. That's what happened to me. I booked online and it says 24/7, when I got on site on location was closed and I was unable to check in. After waiting on hold for 45 minuets for someone from U-Haul to pick up, the said this is not set up for 24/7, and the location is about to open so I can just wait. Well that was not correct either, the location was closed on Sunday and you guys had the wrong info. I wasted over an hour sitting at a location only to be hung up on by a customer service associate ans was told it was my fault that it wasn't ready because I booked for a place that wasn't open, and the $50 credit wouldn't be applied to me. . Well I hate to break it to you, but this was t my error. If you advertise 24/7 rental and show on the website that location is 24/7, why would that be my fault for booking?? It was U-Haul a for not having correct information. I was hung up on, and told to another location. So I started driving to the new location. Then a couple minuets later I was called back and told don't go there I can't get my rental there, go to this 3rd location. I then again was very upset and asked to be compensated for all this trouble and time that U-Haul messed up on. I have movers that are sitting here without a truck that are charging me, you wouldn't honnor this “50$ guarantee” thay was plaster all over your website and reservation page now I'm going to a 3rd location, only to be told by the customer service representative with Extreme disrespect that” she was calling me out of courtesy, and she could have let me drive all the way to place number 2, but she decided to call me as a favor so I could go to place number 3” I'm sorry but that is the worst customer service and treatment I have ever received!!!!! I will never from You again. Shame on this company for not making my experience right. You need to get your company some training on how to treat customers.

John B.
Clasificación:

El cliente no dejó un comentario.

Rebekah P.
Clasificación:

El cliente no dejó un comentario.

Beverly N.
Clasificación:

El cliente no dejó un comentario.

joseph S.
Clasificación:

El cliente no dejó un comentario.

Steven T.
Clasificación:

El cliente no dejó un comentario.

LLOYD S.
Clasificación:

El cliente no dejó un comentario.

Bradley W.
Clasificación:

Terrible experience.

Mark G.
Clasificación:

El cliente no dejó un comentario.

JEFFREY H.
Clasificación:

Good people

CAROLINE L.
Clasificación:

Very friendly and helpful!

RODERICK M.
Clasificación:

El cliente no dejó un comentario.

Wendy H.
Clasificación:

Refund my $10 for the dolly that I never received because the pick up location did not have equipment.

Thomas M.
Clasificación:

El cliente no dejó un comentario.

Matthew A.
Clasificación:

El cliente no dejó un comentario.

Larry H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kelli M.
Clasificación:

El cliente no dejó un comentario.

Briana W.
Clasificación:

El cliente no dejó un comentario.

Conor E.
Clasificación:

El cliente no dejó un comentario.

TIM M.
Clasificación:

El cliente no dejó un comentario.

SAMUEL B.
Clasificación:

El cliente no dejó un comentario.

THOMAS W.
Clasificación:

El cliente no dejó un comentario.

Robert B.
Clasificación:

Very easy drop off!! We used our mobile phone to return. It was so very easy and made our drop off quick and painless!!

MOHAMMAD K.
Clasificación:

El cliente no dejó un comentario.

RACIEL R.
Clasificación:

Too expensive moving trucks,they said $29.99 a day, I end paying $249 dollars from 7 am to 5pm they charge $1.20 per mile, and I had to pay $109 to close the contract.

ZACHARY W.
Clasificación:

The young Hispanic kids have terrible attitudes

John C.
Clasificación:

El cliente no dejó un comentario.

Charles C.
Clasificación:

El cliente no dejó un comentario.

Julian S.
Clasificación:

El cliente no dejó un comentario.

Sergio C.
Clasificación:

Service was average. Did not receive any help in uninstalling the auto transport such as safety chains, straps etc. Two gentlemen literealy waited for me to do it and I was unsure about how

Patrick O.
Clasificación:

I was in and out with my rental. Truck was clean and the staff was extremely friendly. I'll be back for my next more for sure.

JULIA P.
Clasificación:

El cliente no dejó un comentario.

Rod H.
Clasificación:

El cliente no dejó un comentario.

Stacey J.
Clasificación:

El cliente no dejó un comentario.

OSCAR M.
Clasificación:

Great value!

EMMANUEL N.
Clasificación:

El cliente no dejó un comentario.

JOSHUA MICHAEL M.
Clasificación:

The drop off process was a bit complicated

Kimberly T.
Clasificación:

i did not agree to any additional charges however was charted a $5.00 safe travel fee

sheetal S.
Clasificación:

El cliente no dejó un comentario.

CLARENCE Y.
Clasificación:

El cliente no dejó un comentario.

SANTIAGO A.
Clasificación:

I was given a certain estimate about the charges. It would help immensely if the rep would give a bit more detail and explain that there are additional charges based on mileage, etc. The base cost is misleading. Overall, the experience was very positive. The staff at this location was super helpful and courteous.

Keith R.
Clasificación:

El cliente no dejó un comentario.

Ryan R.
Clasificación:

Nothing everything worked as expected!! A++

BRYAN D.
Clasificación:

Fix the faulty after hours checkin software which charged me an additional 20$ bc it couldnt read location.

DAVID W.
Clasificación:

El cliente no dejó un comentario.

Alexander V.
Clasificación:

Great service and quick and friendly.

Eric B.
Clasificación:

So smooth and easy! Really appreciated Adrian and his help!

ANA C.
Clasificación:

El cliente no dejó un comentario.

Ricky J.
Clasificación:

Get new counter employees

Scott H.
Clasificación:

El cliente no dejó un comentario.

Robert A.
Clasificación:

El cliente no dejó un comentario.

JOHN W.
Clasificación:

El cliente no dejó un comentario.

Robert B.
Clasificación:

El cliente no dejó un comentario.

Jorge Michael A.
Clasificación:

Taylor is a wonderful asset to your business. She is kind and professional and very knowledgeable. Thank you for having such a good employee as she is within your group. Everyone else at the same location is very pleasant also. Great customer service! Thank you again Jorge Acevedo And sister Susan Savely

Juan S.
Clasificación:

El cliente no dejó un comentario.

Laurie M.
Clasificación:

The Representative was super sweet but her coworker was being mean tired to get her to not rent to us .

ARTHUR R.
Clasificación:

Couldn't pre register because website wouldn't take license images

BRONWYNN O.
Clasificación:

Bigger signage for "Equipment Return"

GEOFFREY L.
Clasificación:

El cliente no dejó un comentario.

JEVELLE DEVONE W.
Clasificación:

The returning process was difficult. I even downloaded the app and it wouldn't show my rental information. I had to return it and thankfully I took lots of pics myself then had to stay on the phone for over 20 minutes to get a hold of a person whom was very helpful to email the pictures to make sure I returned everything correctly. I had a uber waiting for me outside of the location so it was costing me money trying to figure out how to return it by myself without the website nor the app working correctly.

Kevin D.
Clasificación:

What a nightmare! I came in to book a uhaul for early pickup the day before. The rep said all we needed to do was download the app and use the code when we come to pick up the truck. 6am we came to pick up the truck and ended up in a situation where nobody at uhaul customer service would help us. For some reason they wanted us to add a 3rd party phone number, and after submitting a ridiculous amount of info still couldn't get access to the truck. We sat on the phone for hours only to be lied to and hung up on several times. After sitting there for 3 hours, the store opened and offered no explanation for what happened, only an attitude of "that's not out problem, we don't handle pre-open reservations." And after returning the truck, I got an invoice with the wrong name. Needless to say, this level of incompetence is unacceptable. I'll never use uhaul again.

MORGAN M.
Clasificación:

The service was great don't get me wrong. But I didn't like the fact that the uhaul people gave me a 10 foot truck with no gas. No gas at all. Not even fuelled up to the requirements of a 1/4 of a tank. I returned it in Houston and the people there where shock and have been trying to get me something in return to spending over 50$ in gas

EUGENE P. | Overall Experience |
Clasificación:

Great service and prices, will do business again with them.

JANETTE S.
Clasificación:

Our experience with the rental of a 10 foot in the beginning, Sabrina at the Ben White location at 304 E Ben White Blvd was very pleasant and helpful with loading my boxes bought into the back of "The Truck". However, upon the return of "The Truck" at a different location at the North Interstate Hwy 35 for our convenience (unfortunately we do not own automobiles). It was unpleasant after a two move, and with utmost honesty it was unprofessional also had an unwelcoming vibe at this location.

Maria M.
Clasificación:

Great customer service from completing my reservation Inside to staff helping with placing trailer on the hitch.

PAUL S.
Clasificación:

El cliente no dejó un comentario.

JEFFREY J P.
Clasificación:

Clean the truck before releasing it to the next customer. The truck was full of dog hair and some nasty spills made the in-dash cupholder unusable. We would have reported the condition of the truck but were in a hurry to get loading. We chose not to clean up the previous customer's mess and were thankful that we weren't hassled upon returning the truck, so that is a positive. The counter staff at the Austin location were very nice as well, so kudos to them.

Ravi M.
Clasificación:

Excellent service at this location

Lionel W.
Clasificación:

El cliente no dejó un comentario.

Adam C.
Clasificación:

El cliente no dejó un comentario.

GONZALO JR T.
Clasificación:

I was very pleased with their service. Needless to say I'm a very happy customer and will come back to this location,

Blaine O.
Clasificación:

Awesome experience. Everyone was helpful and knowledgeable. A+

JAMES C.
Clasificación:

All good Taxes suck Not your fault

STEVEN P.
Clasificación:

When reserving, Let's say 12 noon and I the customer Couldn't make it on time or stop what I'm doing to call and let U-Haul know. I work in construction and my job is important it got real busy real quick I couldn't take a lunch break got served with Urgent tasks. Just let the customer know first thing when reserving, if you don't get here by 12noon it's no longer reserved for you anymore. I had to drive to 3 different locations from a city I'm not familiar with, it would of been nice if I would of gotten a text message saying your reservation has expired. I would of been More then happy to call and make another reservation to just drive to the one location and rent what I needed, Time is precious. Thank you for your service !

Alejandra G.
Clasificación:

The drop off procedure and location was very clear, and the personnel was quick to help as soon as I arrived.

Carolyn M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Kyle D.
Clasificación:

El cliente no dejó un comentario.

Stewart B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

STEVEN H.
Clasificación:

El cliente no dejó un comentario.

RILEY J.
Clasificación:

How the hell did you get my email address? I didnt rent this and have not been within 200 miles of Austin in a decade.

Steve H.
Clasificación:

El cliente no dejó un comentario.

RICHARD IAN H.
Clasificación:

El cliente no dejó un comentario.

BRADLEY J.
Clasificación:

Fair price. Fast and friendly service

Gretchen M.
Clasificación:

El cliente no dejó un comentario.

Thomas S.
Clasificación:

Everything worked as planned, thank you very much, excellent work!

Daniel G.
Clasificación:

Volume on radio wouldn't work

THOMAS GOVINDASA R.
Clasificación:

El cliente no dejó un comentario.

THOMAS T.
Clasificación:

Excellent service!

Marina R.
Clasificación:

El cliente no dejó un comentario.

Carol O.
Clasificación:

El cliente no dejó un comentario.

terry K.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER R. | Overall Experience |
Clasificación:

Great work by Caleb and his crew. Thanks for the space and Happy Trails!

rudolph c. | Overall Experience |
Clasificación:

Thanks to Uhaull, I was able to store many items that freed my apt from clutter. Now that I have a larger dwelling and more space, I no longer need uhauls services. The only issue I had was the yearly price hike Uhaul charged to keep the storage space in the Somewhat 3 years I used their services. But then Again I was very pleased and appreciative that Uhaul was there when I needed them. Thank you!

John H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

joeseph r. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Ramona B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jeffrey B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Kevin M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Ruth M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

BEVERLY N. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

John Paul P. | Overall Experience |
Clasificación:

Highly highly recommend. All staff smiling and enjoying this apecial spot. Bravo

Rick R. | Overall Experience |
Clasificación:

Our storage locker was broken into and ANYTHING of value was stolen. We are beyond debistated.

Saida W. | Overall Experience |
Clasificación:

The only drawback was not being able to reach someone when we were having trouble with access after hours. Also didn't know that the fees would not be prorated when we moved out of the unit before in the middle of the pay period. But the unit itself and help from staff firing officer hours was great.

Terri H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

GABRIEL P. | Overall Experience |
Clasificación:

Thank you guys, you came in clutch!!!

marko p. | Overall Experience |
Clasificación:

Shame on the general manager, he was too tired to answer the phone after hours and the only time he did, he was rude, definitely no customer service nor managerial skills, and on top of that, rip offs. We only used the storage half of the month and no refund, yet you are sending this survey and a final receipt meaning that we are not using the storage, I can almost guarantee that it will be rented to somebody else, so you are double dipping on the rent. I will make sure to let everybody know what a bad service you provide, and advise them to give their business to a place that values customers and not to a place where the "after hours" service is not provided because the general manager is too tired to even pick up the phone, that is why even the customer service agent kept calling him and the general manager never picked up the phone, shame, shame, shame.

Lesha D. | Overall Experience |
Clasificación:

There is NOT enough parking in and around the storage facility. The parking that is in front, is full of trailers, so you cannot leave your car and go in to your unit.

Jon H. | Online Move In |
Clasificación:

The staff was very helpful and friendly Uhaul is the only way to stor6 your belongings as for as I am concerned

QUENTIN B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Lily T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Stewart B. | First Impressions |
Clasificación:

Taylor was particularly helpful.

AMANDA KYLEE W. | Overall Experience |
Clasificación:

Great facility for short or long term storage! The team as Ben White is exceptional and very helpful.

Rachel G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Rick J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Tricia R. | First Impressions |
Clasificación:

I cannot say enough about the Employee Andrian!!!!! The trip was VERY long and my car was ready to give up. O had not scheduled to drop off at this location, but I just showed up and he went above and beyond to help me. He allowed me to leave the trailer and return the next morning to unpack. He was there that next day, the 4th, and again went above and beyond to help!!! I really appreciated him greatly being so compassionate during an extremely stressful time!!!

Rosella T. | First Impressions |
Clasificación:

Good customer service

MATTHEW J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JOHN R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Griffin D. | Overall Experience |
Clasificación:

When I was checking in I was returning my Uhaul truck and the person who was supposed to help me park it was so rude. I couldn't maneuver the truck because I'm not used to driving such a big vehicle so I asked him to help me and he refused, calling me a homophobic slur and saying I was stupid. I then went to ask the other person working outside to help and he yelled at me telling me I'm a big boy and can drive the vehicle by myself, which I couldn't. I went to the manager to tell him and he brushed it off like it was no big deal, and told me that he would do nothing about it. I will NEVER give my money to this UHaul location again knowing they are anti LGBTQ+ and just flat out rude. Been using UHaul for years and this is the only location I have ever had issues with. Disgustingly awful experience and I wish I could do ZERO stars.

AMERICO S. | Overall Experience |
Clasificación:

Very pricey for the size of space I had. However, the staff was great!

Kimberly B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

BRIAN D. | First Impressions |
Clasificación:

The General Manager Caleb and his staff was phenomenal. Uhaul had a nationwide problem wide there systems and the staff made it very customer friendly and took the time to assist customers the best way possible.

Daniel C. | Overall Experience |
Clasificación:

keep up the good work

sara c. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Lynda G. | First Impressions |
Clasificación:

No waiting. Very helpful and showed me how to use the key in pad, easy access to storage with uhaul truck

Jeffrey T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Maria D. | First Impressions |
Clasificación:

If not mistaken the manger was really rude poor customer service.

Edward S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

SANDY G. | Overall Experience |
Clasificación:

Friendly service nice and clean facilities climate control was awesome I will do that again

Max K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

PERRY D. | Overall Experience |
Clasificación:

Easily accessible and well maintained, can’t ask for more than that.

Rick R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jennifer K. | Overall Experience |
Clasificación:

Thank you for storing my belongings safely!

Crista B. | Overall Experience |
Clasificación:

The facility itself was great. Clean. The only feedback I can give was that anytime I called over the past two years no one was ever available from that location and no one from that location answered the phone. This was frustrating because the only way to talk to someone there was to got physically to the location, wait on a long line of people who were renting trucks, and then my matter could be handled. This part was very inconvenient when I just had a basic question or need. That would be feedback that I would have to give. But other than that thank you for keeping my possession safe over the past two years. Thank you.

Luis C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

David G. | First Impressions |
Clasificación:

Great customer service!!!

Madison S. | Overall Experience |
Clasificación:

The employee who checked me in was rude and condescending. I think their name was John but I’m not sure.

KATHY H. | First Impressions |
Clasificación:

Everything was fine. Just offer a storage unit when getting a truck and don't get the storage unit when returning the truck

taylor c. | First Impressions |
Clasificación:

Stood in line 50 minutes

Paul H. | First Impressions |
Clasificación:

It was late in the evening but the U-Haul employee help to the best

sonny n. | Overall Experience |
Clasificación:

Thanks for your services. We will recommend others you. Sonny Nicholson.

David D. | First Impressions |
Clasificación:

Fantastic facility with excellent customer service.

PHILLIS D. | Overall Experience |
Clasificación:

Everyone was very helpful & nice. The only time I got somewhat frustrated was when the so Austin store couldnt answer& Uhaul Serv answered& transferred me to Las Vegas. A little confusing @that time?

Josh P. | First Impressions |
Clasificación:

Employees Mandi, Connie and Ernesto made this experience easy, seamless and stress free. Rented a truck and a van with ease. Got my U-boxes unloaded with ease.

Monica G. | Overall Experience |
Clasificación:

Great service! And the additional 1 months free month came in handy! I will always use U-Haul for my moving and storage needs!

Manuela L. | Overall Experience |
Clasificación:

Excellent customer service

Sam S. | First Impressions |
Clasificación:

Good experience

David B. | First Impressions |
Clasificación:

Clean

Aimee J. | Overall Experience |
Clasificación:

I moved due to cost

leonard s. | Overall Experience |
Clasificación:

The office staff were very helpful. Thank you.

William H. | Overall Experience |
Clasificación:

I was pleased with my entire visit.

James G. | Overall Experience |
Clasificación:

super friendly staff

Kenya S. | Overall Experience |
Clasificación:

This location is excellent. Hands down the best cleaning ladies I've seen. They're cordial & just as professional if not better than the other staff. I'd definitely recommend if you want QUALITY care!

moses m. | First Impressions |
Clasificación:

Great staff!

Judith W. | Overall Experience |
Clasificación:

Everyone and everything was excellent as always. This is the best u-haul anywhere,

Danielle M. | First Impressions |
Clasificación:

This location purposefully cancelled reservations and forced us into a a larger (not needed) and more expensive unit. We had proof of their actions and they did nothing to compensate. Highly rude too.

David W. | First Impressions |
Clasificación:

Helpful people when I needed storage quickly!

michelle m. | Overall Experience |
Clasificación:

We were very satisfied with the service. We felt that it was very secured.

Kendall L. | Overall Experience |
Clasificación:

When I went back to get my stuff, there were a bunch of big ants, a roach, and a few spiders in the unit. When i got my mattress out, they had eaten through my mattress bag and into the mattress

Darryl D. | Overall Experience |
Clasificación:

Uhaul really need to re-think their cancellation policy!! A reservation for a truck should mean a hold on the truck. If uhaul plans to cancel a reserved truck, they should at least alert the client.

Dennis L. | Overall Experience |
Clasificación:

Very pleased with everything.

leonard s. | First Impressions |
Clasificación:

Everything went smoothly even on a very busy Saturday.

Van C. | Overall Experience |
Clasificación:

Good friendly staffs.

michael P. | Overall Experience |
Clasificación:

Excellent Facility with awesome employees and staff

montserrat d. | Overall Experience |
Clasificación:

I was in line for 2+ hours to pick up a truck last weekend. I tried to check in using the app and it did not approve me so I had to pay 150$ extra to the movers because I was late.

Raul P. | Overall Experience |
Clasificación:

Allways have Excellent service, thank you for everthing

Cloya A. | Overall Experience |
Clasificación:

This U-Haul location is my favorite for my storage, packing and moving needs. The staff is great🎶

Ian G. | Overall Experience |
Clasificación:

Good

august l. | First Impressions |
Clasificación:

tried to rent a storage space online. went through the hole process only to receive an unknown error during check out. unknown error = your web developer should be firered.

Raul P. | First Impressions |
Clasificación:

Thank you for al your help, very professional as allways,

Stacy B. | First Impressions |
Clasificación:

We had a good experience at Uhaul, I would definitely recommend. The man who checked us in was very nice. He helped adjust our storage size and walked us there. The elevator buttons acted up though.

CARLOS P. | Overall Experience |
Clasificación:

Fast friendly service. I dealt w the mgr and he was excellent

Travis B. | Overall Experience |
Clasificación:

When I had a billing issue (not of my doing, but instead on your end) it was impossible to contact location directly & I had to instead go all the way down there. Horrible customer service. Bad terms.

Maria W. | Overall Experience |
Clasificación:

The personnel at 304 Ben White Blvd Austin were great! I totally got excellent customer srvce. Also, the U-Haul of Woodbridge, Va was very helpful. Both places gave me outstanding service. MGWade

JOHN K. | Overall Experience |
Clasificación:

Very easy to start and stop storage service, good customer service. The automatic sliding doors do have a hair trigger but not in a way that compromised security. Only wish is later access hours.

Russell D. | Overall Experience |
Clasificación:

back side units, bottom floor units in multi-level facility not good for storing possessions. The floors are almost always wet, even when not raining. Desk staff are under staffed be ready to wait.

Kimberly B. | First Impressions |
Clasificación:

Keep up the great work!

Peyton B S. | First Impressions |
Clasificación:

The facility is clean, and the staff friendly and efficient

donna t. | Overall Experience |
Clasificación:

I posted on Facebook. I'm a guide ;)

faye r. | Overall Experience |
Clasificación:

Between renting a truck to having my items in storage for two years, I always experienced great customer.

sonny n. | First Impressions |
Clasificación:

The overall service we received from the U Haul company was exceptional to our satisfaction. We recommend their services to anyone interested in moving and storage. Again thanks for your services.

HEMANTH GUJJOLA G. | First Impressions |
Clasificación:

UHaul customer service rep had to wait a long time due to website issues. Service could have been faster.

Alden S. | Overall Experience |
Clasificación:

Everything first class. Thanks!

Taylor F. | Overall Experience |
Clasificación:

Having U-Haul associated with the storage unit was a huge bonus!

Samuel F. | Overall Experience |
Clasificación:

Staff was very attentive.

Victoria C. | Overall Experience |
Clasificación:

n/a

Tony C. | First Impressions |
Clasificación:

Pretty helpful with everything I needed and swapped trucks and storage units for me pretty easily would have been 5 stars but they had the wrong truck booked for me when I got there but the guy at the

Joshua M. | Overall Experience |
Clasificación:

Very comfortable keeping my belongings here. Very clean and completely secure. Will definitely be coming back to UHAUL for my storage needs.

Russell D. | First Impressions |
Clasificación:

Sabrina was fantastic and very helpful.

Carol Ann L. | Overall Experience |
Clasificación:

There was water coming in to the unit. All of my boxes were damp, soggy, and some completely falling apart. The concrete outside the unit was slick with grease. I slipped and nearly fell every visit.

Mark G. | Overall Experience |
Clasificación:

I used this facility to drop my U Box from Seattle and deliver it to a local destination only. The delivery service was an absolute failure. Management has refused to address my dispute of the charges

William O. | First Impressions |
Clasificación:

The safety bar at the edge of the loading dock is a safety hazard. Easily rolling items off of the truck is impossible. Injury to the people unloading a truck is pretty much guaranteed.

donna h. | Overall Experience |
Clasificación:

After doing the ranking why do I have to make a comment?

Ronald S. | Overall Experience |
Clasificación:

Paid for 24/7 access. denied access due to card reader malfunction. Calling the managers number posted is an exercise in futility. Later, employee response “ I don’t really care about your problems”

Guy M. | Overall Experience |
Clasificación:

The sling fit perfectly.

Brian K. | Overall Experience |
Clasificación:

Great staff, great facility.

Megan S. | Overall Experience |
Clasificación:

It was a good experience!

RUSSELL S. | Overall Experience |
Clasificación:

Easy access; good, consistent climate control; helpful staff; reasonable rental rates.

Johnathon W. | Overall Experience |
Clasificación:

Uhaul was great

Emily M. | Overall Experience |
Clasificación:

Thank you Caleb and crew for the amazing customer service!

james m. | Overall Experience |
Clasificación:

Excellent experience with friendly staff, quick service and facility was incredibly clean. Very happy and would recommend.

William R. | Overall Experience |
Clasificación:

Very clean facility and employees were professional

Sandra L. | Overall Experience |
Clasificación:

A new employee helped me sign up for a storage rental. She needed more training on the process of coding in and out of the storage facility. Otherwise all was good with the rental.

sharon m. | Overall Experience |
Clasificación:

My only problem is that you did not prorate the last month.

santiago c. | Overall Experience |
Clasificación:

Keep an eye oB4 they sink u.

David B. | Overall Experience |
Clasificación:

Jordan and Ernest were very helpful with self delivery of my U boxes and got which we needed first, and were ready with the next loaded on a trailer and ready to go when we got there, very smooth!

CLINT B. | Reservation |
Clasificación:

it was fantastic

Wendy G. | Overall Experience |
Clasificación:

Great location. Great prices.

henry w. | Overall Experience |
Clasificación:

We scheduled UBox pick up August 19 at the Slaughter Lane facility. We were told on day of pickup UBox was at different facility. Staff there was dismissive, rude, made us wait 4 hours before ready.

Janet H. | Overall Experience |
Clasificación:

Im still waiting for a letter stating the pest control contractor and bed bug status of the property for my apt bldg mgr. I was refused rental service after my uhaul was stolen recovered there

david j. | Overall Experience |
Clasificación:

Excellent customer service

donna h. | Reservation |
Clasificación:

This is not a valid comment box - not enough space so I am changing your rating to poor.

Andrea Angeli G. | Overall Experience |
Clasificación:

I wish there was an option to move out of the storage unit without having to come in person. I tried calling but they said I have to personally come and state that I'm done using the storage.

ronda b. | Overall Experience |
Clasificación:

This was the worst experience with ANY business I have ever had. I’m a reasonable, professional human and not one thing was communicated appropriately or up front to me. I do not recommend uhaul.

Kristine W. | Overall Experience |
Clasificación:

My service was delivery of UBoxes shipped from Austin. Araceli and Neshia were outstanding. Accommodating, great communication, and excellent customer service. CA experience was very different/costly

Donna C. | Overall Experience |
Clasificación:

Wait times were longer than I've experienced previously at other locations. During the college move-in weekends (8/18 &19 and 8/25 & 26) I waited in line line for no less than 30 minutes.

christina c. | Reservation |
Clasificación:

Hr + wait in line Unknowledgable but polite staff Reservation error

Judy J. | Overall Experience |
Clasificación:

Great

Hugh M. | Overall Experience |
Clasificación:

Third summer I've used this facility. Never an issue with anything. Friendly, knowledgeable and quick service. I'll be back to use your equipment and facilities

Carlos C. | Overall Experience |
Clasificación:

Excellent and well run facility.

Amit K. | Overall Experience |
Clasificación:

Great service

phyllis f. | Overall Experience |
Clasificación:

Billing practices, though legal, aren't to upstanding. I was charged a full month for only a few days. Apparently they don't prorate your days of use. 2 days billed same as 30 days! NOT NICE.

Lois N. | Overall Experience |
Clasificación:

Thank you

Kim T. | Overall Experience |
Clasificación:

Staff is knowledgable and friendly! Everyone is helpful. Will use facility again and would recommend!

Marylin H. | Overall Experience |
Clasificación:

Would definitely use again.

Jordan A. | Reservation |
Clasificación:

The whole process was easy, everthibg was clean abd the girl at the front desk made sure that I knew that the shattered window was being taken care of.

Mohamed B. | Overall Experience |
Clasificación:

The facility does not pick up the phone. It is very difficult to arrange for an appointment to get my belonging from the Ubox

Julia P. | Reservation |
Clasificación:

Very helpful

KEITH R. | Overall Experience |
Clasificación:

the 10 x10 rental was high $150 a mo but with the late fees a additional $80 it was too much I must find a cheaper place thx aloha or nothing at all

Carlos C. | Reservation |
Clasificación:

The process of obtaining our storage room and returning the U-Haul trailer could not have been any easier.

Beatriz A. | Overall Experience |
Clasificación:

The communication between the staff is terrible. As a customer, I tried to be understanding but the staff was very unorganized and scheduling a delivery of my ubox was the worst. Work on communication

Lucas L. | Overall Experience |
Clasificación:

The young woman that helped us at checkout was superb. Excellent attitude and incredible helpful and efficient, very much appreciated!

Stephen T. | Reservation |
Clasificación:

Shiloh was very helpful and knowledgeable. Thank you.

RICHARD M. | Overall Experience |
Clasificación:

The folks at this facility are golden, absolutely fantastic to work with, keeping the place spotless and always cheerful and helpful.

Marylin H. | Reservation |
Clasificación:

Staff was helpful and courteous.

lydia k. | Overall Experience |
Clasificación:

Thank you! There was an issue with the delivery and it was straightened out quickly and efficiently.

STEVEN J. | Overall Experience |
Clasificación:

The staff made a complicated move much more doable, and we're flexible and fair throughout our move and storage experience. Thank you.

JAMES D. | Overall Experience |
Clasificación:

Thank you for making this a smooth experience. We have now moved out of the storage facility and appreciate having a short term solution to our moving needs.

Gerardo R. | Overall Experience |
Clasificación:

I did not go to the facility, but my moving help said it took some time for my ubox to be taken out of the storage area. This meant my ubox was delivered an hour and a half or so late.

Marni E. | Overall Experience |
Clasificación:

Having the convenience of storage at the point of dropping off the moving truck was extremely helpful. Thank you!

EARL B. | Overall Experience |
Clasificación:

I've been here for 6yrs, steady increases and charging to use the trash. Left me feeling nicked and dimed! Only reason to recommend, is location

PATRICIA B. | Overall Experience |
Clasificación:

The staff is always accommodating.

DANIEL T. | Overall Experience |
Clasificación:

Everything is everything.

Jeramiah J. | Overall Experience |
Clasificación:

the people at the oxford st in rhode island...no one was helpful except to cover their own job..took forever, sarcastic, didnt care about customers. the entire system for u-boxes should be overhauled.

mike o. | Overall Experience |
Clasificación:

Very nice experience. Pain free!

Iris B. | Overall Experience |
Clasificación:

I was shocked to learn that you wouldn’t prorate the rental after seven months of payments. When I asked to speak to a customer relations person I was disconnected. They had my number and could have

Randall W. | Overall Experience |
Clasificación:

They were very accommodating. I didn’t call 24 hours in advance to pick up my Ubox but Earnest stayed late to retrieve it for me and place it on the trailer for me to take.

marcia s. | Overall Experience |
Clasificación:

Am so grateful they were there when needed. So appreaciated the ability to store my things in a safe place.

BEATRIZ H. | Overall Experience |
Clasificación:

Clean facility, friendly staff. Easy to sign up for auto-pay and then cancel when no longer needed. I will use again for my storage needs. My favorite part of a storage place is the retail store.

richard p. | Overall Experience |
Clasificación:

The local facility on Ben White was exceptional. However, when they aren't answering their phones and you get transferred to the call center you get a different experience. Call center was lousy.

jeffrey t. | Overall Experience |
Clasificación:

I think they should be open later to help people who need to move or have access to their unit after work. Overall, great place to use for storage.

dave z. | Overall Experience |
Clasificación:

Efficient and friendly

Matthew K. | Overall Experience |
Clasificación:

Great customer service and the facility met all of my needs

Jonathan G. | Overall Experience |
Clasificación:

Very clean facility and I never once had a worry about the safety of my belongings. I only ranked this 4/5 stars, though, because the ACCESS hours were not that convenient for a standard 9-5 job.

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