Customer Reviews for U-Haul Moving & Storage at Beltway Southwest

1,755 comentarios

11300 S Sam Houston Pkwy W   Houston, TX 77031

(281) 407-2750

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(281) 407-2750

11300 S Sam Houston Pkwy W
Houston, TX 77031

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Sabrina Jones was so welcoming one would think I am a family memeber. She was professional and thorough the transaction. She provides water to help my wife and me rehydratate. ¡Gracias!

STEPHANOU Y.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Judith C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia B.  |  First Impressions 
Clasificación:
2.0

The app and website for self check out were lagging. We had a hard time to find the bar code for the location to check in/out. Rented 2 times, but both time the truck only have 1/4 to 1/5 of the gas tank. Please have it fill up after each rental.

Thanh T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
1.0

The woman behind the counter was very rude. She did inform me that they overcharged me $13 and at first offered to refund me the money if I would wait a few minutes behind the next But when I explained to her that the person on the phone had messed up my order previously because they were being trained she got mad and said never mind and just handed me the receipt and said U-Haul would mail me the refund on my credit card and 3 to 5 business days and refused to do it right then and there. I said "no I'll wait. you said you would fix it right now." She said "NO that's okay, you can take your receipt and go I have other people to wait on. "just go!" She was the rudest woman I have ever encountered behind the counter. If I never go back to that store again it will be too soon.

Deneice C. 
Clasificación:
2.0

In the pick up location, they said about half of tank is filled and during return I have to return the truck with half a tank. I filled truck with half a talk by checking fuel gauge needle. When the bill come, 25$ for gas. I asked Uhaul personnel, she talked about some fuel reading or mileage readings, which I didn't understand. It is not mentioned anywhere. 25$ is absolute day robbery. She was rude also.

Palaniraj P. 
Clasificación:
5.0

Ms Sabrina was so helpful and a joy to do business with. We will use this location again.

Patricia B. 
Clasificación:
5.0

Nice costumer service, 100% satisfied, definitely will be there again.

Danlys A. 
Clasificación:
5.0

El cliente no dejó un comentario.

stanley A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
5.0

Make more trailers there's . They have to search just to find you a trailer

Christie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W. 
Clasificación:
4.0

1) There were no furniture pads so I had to improvise and use every towel and blanket in the house to pad the contents of my U-box to make sure it stayed balanced and didn't shift in transit. 2) I reported the above lack of furniture pads immediately via the website email blank but never received any response. 3) When it was time to retrieve and unload my filled, stored U-box, I first mistakenly called U-Haul rather than MovingHelp.com and when I asked for guidance in setting up a moving helper to bring the U-box to my new home and unload it for me, I was told "we don't do that". The agent didn't remind me that I could use MovingHelp.com to do this. She actually said "we don't do this", and told me that I'd have to have the container delivered by U-Haul truck, left for a few days, then picked up after I emptied it or hired someone else to empty it for me. It took me an extra week and two more calls to U-Haul before I connected with an agent at the actual storage facility who was able to quickly direct me to use MovingHelp.com. I think all U-Haul agents should be aware of the sister company MovingHelp.com ("powered by U-Haul"), and be able to respond to situations like mine. It was a simple solution (use a different website) but two other agents and one of their "supervisors" were not able to tell me how to hire an approved moving company to assist me.

Cynthia S. 
Clasificación:
5.0

I would recommend anyone to use the pod service If they are shipping across country.

BLESSING D. 
Clasificación:
5.0

Sabrina n the guy that checked me in were both amazing thank u guys !! Easy n quick !

Jessica Q. 
Clasificación:
5.0

It's all good

Caesar S. 
Clasificación:
4.0

My experienced was mixed. I was not able to pick up my truck from the assigned location, and it took a long time for the staff to figure out I was not going to be able to have a truck. The Sam Houston address was the second location I had been to that day. My truck had a large sticky spot in the back. Otherwise, it was fine.

Shelley D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rummel M. 
Clasificación:
5.0

Service was excellent. I cannot remember the name of the gentleman working by himself on Thursday. However, after purchasing the rental of a trailer and upon leaving the store to drive my Expedition to the trailer, I noticed a couple coming through the door. I figured my friends and I would have to wait in the scorching heat before he would be able to do the hitching up. I had no sooner pulled up to the trailer, and I see the young man running towards me. He hitched up the trailer in less than 3 minutes and then ran back to the office. He must have explained what he needed to do and asked if they could give him a few minutes while he finished up with me. He must have realized that the custom

Kimberly A. 
Clasificación:
5.0

Grey Job

Armando T. 
Clasificación:
5.0

A fantastic experience at this location. Everyone I spoke to here & worked with in person was fantastic.

Marla H. 
Clasificación:
5.0

El cliente no dejó un comentario.

florette M. 
Clasificación:
5.0

This was a remarkably seamless experience. Fantastic communication and responsiveness. Keep up the good work.

Eric J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marissa M. 
Clasificación:
3.0

The 15' truck I used front end was not very stable which in turn made steering the vehicle a challenge.

Reginal A. 
Clasificación:
3.0

Will never use Uhaul again. Their estimate of how many boxes needed was so off, the costs incurred on us to order more was a goldmine for them. I have lost count of the number of items damaged or destroyed as I unpack, including a 6-month old washer and a top of line fridge. They treated us and our business like trash. App and website are also sadly in need of improvements.

Stacey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miranda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RHODESHIA J. 
Clasificación:
5.0

Jordan and the 2 ladies Sabrina and I cant remember right now so HELPFUL I can not Stress enough if you are decent human being . I had NEEDS I had Desires all I did was ask for help NOT DEMAND it but was decent to them . THE WENT UP AND ABOVE my expectations they far exceeded my expectations. There are ALOT of moving parts in this business and I have to say UHAUL all the way has been Amazing. My UBox was handled professionally and I moved the reservation around very accommodating. Arrived before it was scheduled. Then on this end it was moved to a overflow lots close by .Jordan and the ladies arranged to get it back over in a reasonable time less than a week . Then once I decided to move it into storage on the property we set a date and it was done . My unit was easy and clean the facility was clean and easy to maneuver thru Clean Bathrooms. Now it is all done and I am Super Grateful for the team and the location im At . Good team GREAT FOLKS!!! THANK YOU ALL

Cerise R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hassan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

Sabrina was amazing

Cyan S. 
Clasificación:
5.0

I was a little upset when I went to pay. When I called to set the truck up it rolled over to the help line. I spoke to Tracey to ask about setting up the truck. She told me it was $.40 a mile for every mile we went over. When I went to pay, they had charged me $1.09 a mile. We would not have gone over if we thought it would be that price. We made two trips with the truck thinking it was only $.40 per mile. I filed a complaint about being charged differently than what I was quoted on the phone. We are awaiting a call in this regard We love doing business with Uhaul. Sabrina and Pricilla are great to work with at the facility located at 11300 South Sam Houston Parkway West Tory is great to work with at the Red Bluff facility in Pasadena Tx

Ronald M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chantell G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ODURO K. 
Clasificación:
5.0

Both of the guys working there were great !

Jacqueline J. 
Clasificación:
5.0

Good work.

Eleazar G. 
Clasificación:
5.0

Everything was great.

Kimberley F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara S.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful and nice

ALEXIS Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Demesha W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamal H.  |  Overall Experience 
Clasificación:
5.0

Great staff! Very professional and helpful. Even the lady who does the cleaning.

Alexis Y. 
Clasificación:
5.0

Staff Employee David was very professional, courteous and helpful and made the move-in experience effortless. He is truly an asset to your company. Thank you. Michael Striegold 832-474-2185

Michael S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Levi R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Myron L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hailey B. 
Clasificación:
5.0

The best service plus the gen mgr, Jordan is very hands on and makes check in and out a breeze! Oh his attitude is top tier! He represents this location well! Glad I chose this location! Thank you Jordan and the Beltway Southwest team!

Renetta B.  |  Online Move In 
Clasificación:
5.0

Awesome Service!

Ashley R. 
Clasificación:
5.0

Nothing keep up the good team work.

Gwendolyn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danya L. 
Clasificación:
1.0

The guy asst manager he was not friendly & he was so rood & when I go pick up the truck he told me we don't have any size of truck I said okay but when I go outside & I ask for other guy what happen no truck today he said who told you we don't have any truck he was very helpful to me and he give good service and give me good size of truck too

Farhan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danlys A. 
Clasificación:
5.0

The service was awesome! It was fast, they were able to help me even get the correct size storage and made the transition seamless!

Tabatha G.  |  First Impressions 
Clasificación:
5.0

The young man who rented me the truck was VERY helpful and friendly.

katovishia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ali A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel R. 
Clasificación:
2.0

Please don't put 6 by 12 if is going to be 5. It was not explained that it was going to be smaller. I lost a lot of money on miles, time, gas and plus renting that trailer. Hope it can improve the way the trailers are designed. The nice lady that help when I return it Thank you.

Francisco C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES P. 
Clasificación:
5.0

Great service

RICKEY S. 
Clasificación:
5.0

I believe the lady working the desk's name was Sabrina . She was there when I rented and when I dropped off. She's a perfect match for your company. She's friendly, outgoing, and extremely nice. I had a very easy experience. I will certainly rent from this location over the one that's closer to my house because of this.

Dustin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ora P.  |  First Impressions 
Clasificación:
5.0

A representative recommended that we downsize our trailer for our safety and the preservation of our suv's transmission. The entire 3 day drive we felt thankful for that advice- the 5x8 was far more manageable for our needs. The entire team was very helpful and attentive.

AVERY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen S. 
Clasificación:
3.0

It was nice we just didnot like that we had to drop of the truck in one location and storage in different location it was inconvenient

Norma R. 
Clasificación:
5.0

It would be helpful to have tongue jacks on the enclosed trailers. Not everyone wants to stay connected when loaded. Parking at apartments and townhomes don't always provide pull they parking for vehicles with trailers.

JOSEPH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tuan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris D. 
Clasificación:
5.0

Checking in was super fast. Got shown where everything was. Only issue is that the loading dock area is out of action which was a bit annoying in the rain but not the end of the world

DAVID C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bertran R. 
Clasificación:
5.0

Everybody was great and everything was great

STEVE G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cerwonda J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Diane T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rowena W. 
Clasificación:
4.0

The truck was not clean but was cleaned while i was waiting. There was no gas in the truck so i refused to drive it off the lot fearing it would run out of gas on the way to rhe gas station. I asked my wife to go get some gas for me. Eventually the team drove the truck to get gas. Not happy at all about the pickup experience.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARQUIS C. 
Clasificación:
4.0

I will be using this facility in the near future. I had to cancel my storage rental due to moving date changes.

LIsa W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Braulia V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Davia B. 
Clasificación:
5.0

Smell of smoke

Damien R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose G. 
Clasificación:
5.0

ND

Juniat T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katina H.  |  First Impressions 
Clasificación:
5.0

ND

Juniat T. 
Clasificación:
5.0

Great improvement over my last rental at this locations. ¡Gracias!

Christopher T. 
Clasificación:
5.0

Jordan Lewis and Tiffany was very helpful. I noticed Jordan being very patient with Tiffany as she assisted us. I work for a rather large corporation and I will refer this particular location to others in my organization.

Rachel L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rose C. 
Clasificación:
5.0

El cliente no dejó un comentario.

zachary M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Catrina C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina J. 
Clasificación:
5.0

Very helpful kept my cost down

Derrick W. 
Clasificación:
5.0

I would like thank everyone at Uhaul from Houston to the dealer in Connecticut for a safe truck and auto transport I was able to transport my baby girl things and car safe and sound i would recommend y'all to the world

Percilla W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adonis M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

jahol R. 
Clasificación:
5.0

Upon arrival, I was promptly greeted and pro- cessed. Calvin was spot--on in getting ready to go. On top of that, he was timely!

barry S. 
Clasificación:
5.0

Staff was very friendly and super helpful

Emily H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Maureen S.  |  First Impressions 
Clasificación:
5.0

Thank you for an amazing experience! Sabrina was outstanding at meeting all our moving needs. She went above and beyond to make this an easy and enjoyable moving experience. Percilla and the other workers were attentive and helpful as well. I will definitely be recommending this location and your company to others for their moving needs.

Valerie M. 
Clasificación:
5.0

My experience with everyone one there was absolutely wonderful. I will come again.

Amanda W. 
Clasificación:
5.0

Great Management! Thumbs up  for Jordan. Great guy

Jose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tishara N. 
Clasificación:
5.0

The trailers need to be renovated - wooden parts broken at the ends and rubber was falling off rub rails. There was enough tie down points for me to use - but many were broken or disabled because of conditions

James P. 
Clasificación:
5.0

The truck did the job, unfortunately we only got half of the house moved so we will have to rent it again in a few days.

ALAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A. 
Clasificación:
5.0

It was in and out for me,the manager's services was awesome. Gracias

ifeanyi O. 
Clasificación:
5.0

No need improvement. I was very Satisfy

Chante G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ladaryl P. 
Clasificación:
5.0

More costumer parking.

David S. 
Clasificación:
5.0

Excellent customer service

Luis M. 
Clasificación:
4.0

Continue to do what you are doing now.

VALENTINE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

antonio O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephanie W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Loretta T.  |  Overall Experience 
Clasificación:
5.0

The lightskin lady with the cornrows braids, was very helpful and kind. I think she is the manager because she knows her stuff.

Nancy A.  |  First Impressions 
Clasificación:
5.0

Every staff member was real cool and helpful every time I can to my unit or had questions. I was renting when the first floor flooded. We were very upset about the flood because we lost irreplaceable items but we understood that it was the staffs fault or Uhaul's fault. But they inventoried all all of belongings moved us to a unit upstairs and when we made it up there to see the damages they where very pro active in seeing that all there customers where taken care, even patiently dealing with the rude ones. I was impressed with they way they handled that situation. ( I paid for the insurance so we where reimbursed but we lost a lot of cool books). I don't remember any ones names but for everyone that worked there between July 21-March 22 y'all where A1 in my book and my wife and I thank you for your excellent customer service

DERELL H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cherease A.  |  First Impressions 
Clasificación:
5.0

Mrs Sabrina an Mrs P was the best. Very informative an helpful with anything thing needed. If i can give them individual stars. They will have 10 a piece from me. They made my move to Houston very helpful an more calm. -Gil

Tolis V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Faizan S.  |  First Impressions 
Clasificación:
5.0

Great Team! Best Uhaul experience ever! Give this team raises, they make Uhaul look good!

Taylor M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole D.  |  First Impressions 
Clasificación:
5.0

Very helpful workers

Conswella V.  |  First Impressions 
Clasificación:
1.0

My wife had made a reservation online to move our stuff from Austin to Houston. We took advantage of getting the one month free storage unit because we needed somewhere to store our things and when got to the facility in south Stafford (to be specific) they had given up our storage unit, that we rightfully reserved and when we tried to see if they had anything else available they told us they didn't. The employees that work there were completely incompetent they knew gave up my locker but were beating around the bush until after I got off the phone with the manager. (She goes by Mrs. D) she told me she had found another facility that had the storage locker that we needed which was 9 minutes away however I find it disappointing that this particular place conducts business like that. I will never be using that place or recommending anyone to this place.

Kirk E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALESIA DENICE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TOI J.  |  Overall Experience 
Clasificación:
5.0

Ms. Sabrina Jones is awesome. She was very transparent when I needed a question asked or advice.

TAVASHA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mona Deshannan S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yoshea J.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

feliciana m.  |  Overall Experience 
Clasificación:
5.0

Greatly appreciated service

TODD L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tashune e.  |  First Impressions 
Clasificación:
5.0

The night/evening staff was very informative and made it easier for me to navigate around facility.....

Erik T.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

LORENZO R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca B.  |  First Impressions 
Clasificación:
5.0

This storage facility was way better than any of the storage places I've used before. I did not get climate control yet it felt like it. There where many benefits that outweigh any of the concerns I had. The only concerns where the lack of toilet paper, drying paper or hand soap in the mens restroom.

LOUIS O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason P.  |  Overall Experience 
Clasificación:
5.0

Great service

KEITHLEY F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MAUREEN S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H.  |  Online Move In 
Clasificación:
4.0

The staff were so amazing and friendly. Even the mechanic came out and gave me a tip on getting the tow dolly off of my wheel because it was stuck. Appreciate them!

Adam R.  |  First Impressions 
Clasificación:
5.0

Jordan the general manager was extremely helpful took care of me with my reservations and changes I needed. Even helped me with boxes to my car!

Priscilla O.  |  First Impressions 
Clasificación:
5.0

By far this is the best storage facility. I've never had carts to use on site to move things from the vehicle to the storage, and climate control is a big plus. This will be the only storage facility I will use for now on as long things only get better and not degrees.

Richard T T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodriguez A.  |  First Impressions 
Clasificación:
2.0

All my stuff has roaches needs better pest control

KENNY C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

SONYA P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

sweet s.  |  Overall Experience 
Clasificación:
5.0

¡Servicio al cliente de excelencia! I have no idea how a company found this many pleasant people to work at one location, but every person I encountered was exceptional!

kimberly s.  |  Overall Experience 
Clasificación:
4.0

All was great.

LASONIA L.  |  First Impressions 
Clasificación:
5.0

Muy buenas condiciones e instalaciones Pero un poco caro el precio

Raul T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tressa P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jermaine B.  |  Overall Experience 
Clasificación:
5.0

Very good Service at this uhaul.

Joseph F O.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly and courteous. I appreciate everything including the help

Alicia B.  |  Overall Experience 
Clasificación:
5.0

Me gusta como tratan al cliente

SANTIAGO R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma C.  |  Online Move In 
Clasificación:
5.0

Sabrina was fantastic when an employee was rude to me I was upset I have always used uhaul ..but Sabrina was the one that made the difference I even offered her a job and she turned me down.. I would go back because of my experience with her..

Elizabeth H.  |  Overall Experience 
Clasificación:
5.0

Didn't like them telling me I was getting extra Miles (230) but it wasn't notated. Also they were giving me an extra day & according to the Staff at Mesa Rd., all of that wasn't Noted towards my Acct. That meant I had to pay an extra $400 for Movers because the original Movers weren't available to Move me a day earlier & that's not fair qhat U-haul did to me. In the end, my kids helped to Move me, ask the Staff at the Storage location. It took us forever...late, but overall everything was well until i got to the Auto Transport. Being a "gentle" female, I sisnr quite understand the "hookup" for my Vehicle. I didn't feel comfortable about the connection so I didn't Transport my Vehicle, so I rented it for nothing. However, allll the we Staff Members at Mesa Rd U-haul & 11300 S. Sam Houston Parkway were EXCELLENT...KUDDOS & THANKS to all.

Pamela S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Myrtle R.  |  Overall Experience 
Clasificación:
5.0

Gary was extremely helpful and friendly!

nykole d.  |  First Impressions 
Clasificación:
5.0

Staff was extremely helpful

MARIE O.  |  First Impressions 
Clasificación:
5.0

Julia, Gary, Steven and Christian are great!

Brandance B.  |  First Impressions 
Clasificación:
5.0

This facility treated me like family. The manage got up in the middle of the night and unlocked the storage unit. He drove 1 hr away to help me with moving my daughter back to school. I worked late due to Covid and had to get on the road early, so he came that night from home to help me. It made a world of difference .

JAN C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa N.  |  Overall Experience 
Clasificación:
5.0

Tray was amazing!

Crystal J.  |  First Impressions 
Clasificación:
5.0

This location was, by far, my favorite. The staff is very friendly and I loved the automatic doors and the storage unit that comes with the lock. I also love the alarm system and the extra carts to help you move in. It definitely cut down my move time.

Salaadin W.  |  First Impressions 
Clasificación:
4.0

the facility was clean but my storage unit was not clean and it had another person's furniture and boxes.

Loretta T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie J.  |  Overall Experience 
Clasificación:
5.0

Their courtesy carts really made moving out of the storage unit a breeze and there were always plenty available. This really made a difference in my first time using storage. The facility was always clean. I also really liked their drive in area, where I could load and unload out of the Houston sun. Thank you Steven and team!

Julia H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Vanilla B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Khiante J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Rovena O.  |  First Impressions 
Clasificación:
5.0

Above average!

WALTER J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa N.  |  First Impressions 
Clasificación:
5.0

Keep up the good work 😊

Claudette C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER L.  |  First Impressions 
Clasificación:
4.0

The staff could be a little better

Warren L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia J.  |  Overall Experience 
Clasificación:
5.0

The manager, Steve, is a great customer service manager. The place is very clean.

KYLE H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

XIN X.  |  Overall Experience 
Clasificación:
3.0

As stated on contract I moved in on the 31st but was first given payment due date of the 29th. I told the lady that wasn't fair as my move in date was the 31st. She then changed it to the 30th but I'll still be paying a day earlier due to the fact that I moved in on the 31st. And I wasn't offered anything to change date to the 1St. I get paid on the 1st of the month. Just don't think it's FAIR!

Christina H.  |  First Impressions 
Clasificación:
5.0

The Young Men at the service desk was very helpful and very informative.

Joseph F O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Armine E.  |  Overall Experience 
Clasificación:
5.0

Por un amigo.

Adonis M.  |  First Impressions 
Clasificación:
5.0

This rating is based on having Steven's exceptional service. He's polite, professional and very knowledgeable about the U-Haul experience. I would not have come back to the store had it not been for him!

Bonnie J.  |  First Impressions 
Clasificación:
5.0

Everything was awesome and very nice and clean I would recommend to anyone needed a storage

Regina J.  |  Overall Experience 
Clasificación:
5.0

The male that helped me was GREAT!!! Explanded everything and was very understanding while dealing with a older customer. He deserve a bonus.

JAN C.  |  First Impressions 
Clasificación:
1.0

Storage damaged and no direct communication

ZHIQUN W.  |  Overall Experience 
Clasificación:
5.0

Steven Davis is the best!

HAITHAM S.  |  Overall Experience 
Clasificación:
5.0

I needed a bigger unit l. the switch was quick and easy. Very secure!

doylenisha s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

caneshawa g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

yolanda h.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Erisha R.  |  First Impressions 
Clasificación:
5.0

Steven goes above and beyond to extend great customer service

Dora B.  |  First Impressions 
Clasificación:
5.0

Me pareció muy buenas las instalaciones Y muy limpia, y el servicio excelente

Raul T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C.  |  First Impressions 
Clasificación:
5.0

I have always had great customer service here. It is a very clean, organized, and very professional Uhaul location. The woman who took care of me did an awesome job. I have dealt with several people here and have always felt like they treated me like a king,

KYLE H.  |  First Impressions 
Clasificación:
3.0

The storage had roaches, I had to give my furniture to the salvation army.

Nancy A.  |  Overall Experience 
Clasificación:
5.0

Attendant was extremely friendly.

Valeria H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Erick narcisco T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carolyn L.  |  Overall Experience 
Clasificación:
5.0

None at this tune.

john j.  |  Overall Experience 
Clasificación:
4.0

However the tow attachment damaged my vehicle

Peter M.  |  Overall Experience 
Clasificación:
1.0

U-Boxes arrived from Virginia and Jan 12. This facility never notified me. I found out when I called on Jan 29 & was told the U-boxes were there for a week & were ready to be moved to the long term storage facility. I was informed when the boxes shipped, but what happened to notification of arrival? Failure on the part of U-Haul.

Marina A.  |  First Impressions 
Clasificación:
5.0

The manager was awesome. He really worked with me since I had to move out of my townhome last minute due to foundation repair. I was able to get the storage I needed and rent a truck without breaking the bank. If anyone needs a storage or rent a uhaul truck, please use this location. Gracias

EUNICE FAYE A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ebony W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alva C.  |  Overall Experience 
Clasificación: