El cliente no dejó un comentario.BENNY B.
Customer Reviews for U-Haul Moving & Storage at Beltline
Columbia, SC 29204
Services at this Location:
- Lun. - jue.: 9 a. m. - 5 p. m.
- Vie.: 9 a. m. - 8 p. m.
- Sáb.: 9 a. m. - 7 p. m.
- Dom.: 9 a. m. - 3 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Everything was greatLJ W.
El cliente no dejó un comentario.LAKESHIE J.
El cliente no dejó un comentario.Besimyah P.
I was having trouble checking in using the 24/7 app and was told by two people just leave the keys and they would take care of it. It was not done until today and I was charged for 2 extra weeks. I have spent over 5 hours on the phone with corporate customer service and still have not resolved this issue.ALLEN W.
Mr. Cole, the gentleman working at the time I picked up the trailer was exceedingly helpful. I had to come back several times after having the wrong trailer hitch the first couple of times and he was patient and kind the whole time. Really thankful to have gotten to spend that time with him!SCOTT S.
I booked at one location and they didn't have it. So needed to go to a different location. The truck didn't run well. What disappointed. I rent from uhaul everytime I moved but, was disappointed this time.CINDY S.
El cliente no dejó un comentario.john D.
El cliente no dejó un comentario.ASIA W.
Service was extremely great!ANTIONE H.
The drop box is stressful it's needs to be out in the actual openingTIA M.
El cliente no dejó un comentario.SHANNON V.
Servicio al clienteANTONIO R.
El cliente no dejó un comentario.Cephus B.
Easter Saturday drop off and there was only 1 attendant working - she was efficient and pleasant.Stephen C.
Servicio al clienteANTONIO R.
Miss jazzy is the best she goes out of her way to help her customers we need more like her...Ashley D.
The rep was slackHABIBULLAH A.
El cliente no dejó un comentario.LEWIS S.
El cliente no dejó un comentario.JOSEPH C.
Brought van back clean, filled with gas, less mileage than stated in the beginning and they still tried to over charge me. Spoke to a female and she didn't fix it correctly. I was charged the amount on paper instead of lesser when I didn't go over mileage. I was told the price would be lesser than on paper if I didn't go over the 10 miles. Lies. Seems like uhaul just charges everyone no matter if they drove less miles. Do better uhaulKYRON H.
The trucks were parked so close together that you could not enter from the drivers side. Backing up the truck was difficult because the trucks were too close together.Carl A.
El cliente no dejó un comentario.LUCINDA B.
El cliente no dejó un comentario.CHRISTOPHER J.
El cliente no dejó un comentario.BARRY B.
El cliente no dejó un comentario.WILLIE H.
El cliente no dejó un comentario.PHESHE J.
Give out the correct location of all uhaul on two notch road. This uhaul save my day. Because wen I called they said they were the uhaul on beltline and it wasn't that a ver bad inconvenience for me when I ask If it was the one I need and got told yes it was. But thank GOD the uhaul I went was able to assist me on a very rainy dayDEBRA M.
Never been treated better. The young lady who helped me was superior. Helped us in freezing rain. Five Star service.FLOYD H.
El cliente no dejó un comentario.joann G.
El cliente no dejó un comentario.AMEKA W.
El cliente no dejó un comentario.TRACY S.
El cliente no dejó un comentario.DENNIS H.
No cab light in the truck! I returned the truck a couple of hours late and they charged me for another whole day!William J.
I'm not sure if the young lady that was at the front desk she was excellent very knowledgeable an had plenty of patience with me an the app I appreciate good customer service an she definitely provided it with both times when we rented the truck an the next day we rented a trailerKiara P.
My uhaul was canceled without any notice and I had to go to 3 different buildings just to get oneshikara D.
Miss Jazmin Bostick did a excellent job of explaining and giving me the best advice that would fit my needs. I think you guys should give her a promotion! Thank You MYRON BUDDENmyron b. | First Impressions
Everything went well. The employee greatly assisted me with a positive attitude.Tavares W.
El cliente no dejó un comentario.DREW D.
A special thanks to Jazzmin who made my business transaction Extremely Pleasant she was very friendly and very helpful 😇 an Angeljackie l. | First Impressions
El cliente no dejó un comentario.SHAQUILLE G.
El cliente no dejó un comentario.Darius B.
El cliente no dejó un comentario.joseph S.
The truck I rented still had items in the back. I called the store and told them. All they said was bring them back when you bring the truck.Charity M.
El cliente no dejó un comentario.Quinton W.
Had an excellent experience. Think the young lady was the manager that helped me, she was excellent and if I need a truck again I'd definitely go there as well as to refer other people to that location.Tisa C.
the truck was not available when promised. The truck had a new windshield that was leaking into the headliner. The box storage was leaking water into the storage area. A number of furniture items were soaked from rain water.WILLIAM B.
El cliente no dejó un comentario.Cristell G.
Make sure the truck is actually cleaned out. If you threaten to charge a service fee to make sure the truck is clean, then actually do that. Otherwise I had a great time driving cross country. Great customer service on the phone when I needed it.Joshua K.
El cliente no dejó un comentario.Genzmer R.
El cliente no dejó un comentario.DEMETRIUS W.
no comment service was very professional and courteousNichole C.
El cliente no dejó un comentario.Kendra J.
El cliente no dejó un comentario.genzmer R.
El cliente no dejó un comentario.Cameron H.
Work on checkin after hours and charge customer for daily rate if appropriate following a personal health emergency.jeff W.
Nothing at the moment. Manager knows her job extremely well and took care of all aspects quickly and professionally. Top notch jobShawn P.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Carlos M.
Never rented a Uhaul before so with this being my first time with such great customer service.. I can't think of any improvements at this time.CAROLYN F.
El cliente no dejó un comentario.Martha H.
The crew that was working the day I rented was very unprofessionalMatilda L.
El cliente no dejó un comentario.Lance K.
Customer service was prompt and very profession and the pickup truck was clean and ready to goBilly H.
El cliente no dejó un comentario.Luigi C.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.bianca B.
El cliente no dejó un comentario.Clivert T.
All good.Jermaine G.
have both side of your lobby open/richard C.
The young girl working the counter was extremely helpful and friendly! Was such a pleasant experience after my awful experience at the other location.William C.
Everything was greatGail T.
Long wait to get my vehicle because there was only one person on duty to check other customers in and out, and two of them had problems with their reservation. He was superbly helpful when it finally got to be my turn but there was at least a 20-30 minute wait.MEREDITH P.
Location needs to stay open as advertisedREGINALD A.
El cliente no dejó un comentario.Lucy S.
El cliente no dejó un comentario.JOHN B.
Nothing, job well done.Yvon D.
First of all have more than one employee. The online experience was horrible. They didn't actually have the truck I booked online and I had to drive a 26 foot beast.Paul F.
It wad only one worker help over 10 customers out with the renters he had to do ever thing by himself and I had to wait 2 hours to get my renter trailer .That locat needs more the one people helping customers out .He did an ex X-Men job by himself going back and forth at the door helping customers and coming back and doing a two-man jobDelphine G.
El cliente no dejó un comentario.Martin B.
I arrived at the pickup location via uber since I was driving the uhaul truck that I made a reservation for, back home. On arrival the receptionist tells me that the truck I reserved and ALREADY PAID FOR was not available, and without any offer of suggestion or solution to this issue since this was not MY problem. This has happened to me with the Uhaul company THREE times now and without prior notification. If there is a reservation capability then it needs to function as such, otherwise why promise that a truck or equipment will be available on any specific day? People who are moving request equipment on specific days because they are MOVING, not because they can be flexible and just wait another time for Uhaul's convenience. However, the receptionist gave me another person's reservation, which helped me since I would've been stranded there after taking an uber, but this IS THE PROBLEM. The Uhaul business model makes absolutely no sense and does not put the customer first, which is now completely obvious since I've had the issue of my truck not being available for the third time in a row. Un-reliable, horrible communication and lack of responsibility are all characteristics of this company, which is why I will never use it again. Moving is already an extremely stressful process and this operation does not help at all.Kelsey J.
El cliente no dejó un comentario.Jeanette R.
My pickup location was changed. The truck was not ready for pick up using the app as requested. No one was at the location when scheduled to open. My pre-paid supplies were not ready. It took two hours to get the truck. Very disappointed.Tim E.
The service was good. The only issue would be there was no drop box to return the key so I had to go back the next morning to turn it in. Thankfully I used the 24/7 check in feature because if I didn't due to me being the key back the next day, they would have tried to say I had the truck for an additional day which was not the case.Shardae C.
El cliente no dejó un comentario.JAMES F.
Same as above thanksBILLY K.
El cliente no dejó un comentario.Nicky B.
Returned truck. only one employee trying to help several people. He asked me if I needed paper check in but since I have account with U-Haul I said no. He said I could leave and he would email me the final receipt. This suited me fine. But i got email receipt and was charged over $50.00 for gas. This can't be accurate as I returned the truck with 1/4 tank just like it was when rented. But my receipt says it was 1/8th tank. Don't know if he just turned on the truck for a few seconds to check level or what, but I should have never left until I could check this myself. Got screwed in this case. I'll never return to this location again and I'll stick around next time to verify gas level. Unfortunately for me, having left the truck before it was checked in, I can't prove otherwise. Beware!!Ted Y.
I cant rate it. My daughter dropped it off at night in Washington DCJohn S.
El cliente no dejó un comentario.Pamela C.
I completed all requested information on-line but still had to go inside and provide my credit card and drivers license. I was thinking that if I did all of this in advance, I would not have to go through it once I arrived for pickup. The customer service rep was on the phone with a customer who was complaining about her bill. I had to ask several times if she could either put the customer on hold or call her back, as I knew that the conversation would take a while. After a few minutes, the employee did tell the customer on the phone that she would have to call her back. She was very polite and quick when I went to return the truck. Overall, a good experience. Gracias.Joyce S.
El cliente no dejó un comentario.Franklin J.
El cliente no dejó un comentario.Terrence D.
Felt as if I was overcharged for the uhaul rentalSHENEKA B.
The customer service person needs help. It takes almost 15 minutes per person because he's doing all of the administrative stuff and outside stuff with the equip/vehiclestroy H.
The location is pleasant, easy, helpful and efficient. No suggestions.Hannah J.
I made a reservation on Monday afternoon to pick-up a 10' truck 8:00AM Sat morning. I specifically said I wanted to pick the truck up at that location or one very close. I received an email Friday evening to pick the truck up at a location approx. 15 miles away from the place I made reservations. Sat morning while driving to pick-up the truck, I passed two other large Uhauls locations, and stopped at both to ask why couldn't pick up the truck from them rather than driving across town. The first said he didn't have a 10â€ available, but that he could change my reservation to pick up my truck at the second location. Five minutes later when I reached the second location and they stated I did not have a reservation there. I asked them to call the first placed I stopped, and after a while I was told I needed to continue to my original pick-up location. Since my pick-up time was 8:00AM and the place I was picking up didn't open up till 9:00AM, I was told to use the 24/7 system. It did not work, and an operator called on my mobil when they realized I was having trouble. I still was not able to complete the process and since it was 8:30AM just decided to wait until my location opened. The person working that morning finally showed up at 9:30AM and had several angry customers confronting him (me included). When he finally got to me, I was told I didn't have a reservation. When trying to get my truck using the 24/7, I got as far as the system locating my truck on their lot (This is done by giving you the ID number of your assigned truck and showing you the location of the truck on their lot). So, I knew my truck was there, but that didn't seem to matter. Somewhere along the line one of the places I stopped (or the phone person) had cancelled my reservation. I finally got a 15' truck at 9:52AM. After dealing with the most incompetent people ever, I must state that the truck I had was clean, very well maintained, and the best driving truck I have ever been in. If the check-out process was anywhere close to approaching the quality of your equipment, you would have a winning organization. Currently you put all of your effort in being so efficient and stretching your fleet to cover the largest span. Sadly, it very much to the detriment of convenience to your customer and satisfaction will always be low. When I make a reservation to rent a truck, I want to know that the specific truck is going to be there and I want to know where I will be picking it up (when I make the reservation, not hours before I will be picking it up). That only adds additional stress to a day that's likely already stressful.JOHN J.
More experienced wofkersKiosha E.
El cliente no dejó un comentario.Tracey S.
El cliente no dejó un comentario.Ronald V.
El cliente no dejó un comentario.Eartherine L.
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