Customer Reviews for U-Haul Moving & Storage at Beechmont Ave

6,262 comentarios

8210 Beechmont Ave   Cincinnati, OH 45255
(W Of 8 Mi Rd)

(513) 474-0446

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(513) 474-0446

8210 Beechmont Ave
Cincinnati, OH 45255
(W Of 8 Mi Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

Staff were very helpful and friendly!

Mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corbin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
4.0

El cliente no dejó un comentario.

steve P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond Y. 
Clasificación:
5.0

Great location to deal was very fast friendly and helpful!! Definitely using agin if needed!

Travis P. 
Clasificación:
5.0

Had a great experience at U-Haul Beechmont. I tried to use the app and ordered the wrong equipment. I stopped in a few days before my rental and was they fixed everything. I picked up my rental with ease and was on my way. When I returned I checked in with ease as well. Great experience ðŸ' thank you!

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna H. 
Clasificación:
1.0

The pick up and use of the van could not have been easier. The condition of the van honestly surprised me because it was so clean and well maintained. My issue with the experience is that I was charged for 100 miles that I didn't drive. I contacted Uhaul customer service on Tuesday and was told I would receive a call back from the general manager of the location at 8210 Beechmont Ave in Cincinnati where I rented the van either that day or the next day, and it is now Thursday and I haven't heard from anyone. There was clearly some issue with how the mileage was recorded either before I rented it, or it was recorded wrong after I dropped it off because the mileage was exactly 100 more than what I actually drove. My mile estimate was 50 miles, and I likely hit 52, but it was all local driving, so there is zero chance that I drove 152 miles. This resulted in me being charged an extra $95. This is unacceptable and why I am rating it a 1 star.

Brian N. 
Clasificación:
3.0

I expect to have a full tank of gas when picking up a truck or any sort of rental. The truck only had a 4th of a tank full. I called to ask why there was only a quarter tank and they explained that only a quarter of a tank has to be filled. I couldn't get a straight as to why but how to fill up to a quarter tank when the job is done. Wouldn't it be easier to have the driver fill up the tank when they are done?! Common sense. I will not be using or recommending uhaul again.

Christina D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Desiree B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenny M. 
Clasificación:
5.0

Fast friendly service.

Nathan S. 
Clasificación:
5.0

All good

Edward K. 
Clasificación:
5.0

Great service

Prince E. 
Clasificación:
5.0

The young woman who helped us was great!

Diane G. 
Clasificación:
5.0

Our moving help from MovingHelp.com, promoted by U-Haul when making a reservation, was a no-show. This location, on behalf of U-Haul, took no responsibility. Can you imagine our nightmare when we're looking at all of our belongings and no help arrives? And that I paid over $300 for and arranged 3-weeks earlier? There was no phone number to reach anyone at MovingHelp.com, and as I said, the U-Haul folks at our local location said it was out of their hands and made no effort to help. I will seek other arrangements for trucks in the future. And I will certainly not trust U-Haul's recommendations and offering ever again. (Thankfully, we have amazing friends!)

Bruce T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Buford P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
3.0

Called to inquire about renting a box truck and sat on hold for 15 minutes. Went to Beechmont location after waiting on hold and no answer. Representative did not provide information about rental till finishing up paperwork. He was not very customer friendly. Was told to park personal vehicle in side lot but no spots available.

Geona E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G.  |  Overall Experience 
Clasificación:
5.0

I believe her name is spelled Uwana. She checked me in and back upon return. She is such a pleasure and so sweet to work with....we have worked with her on another rental as well. She should be lifted up for her work and personal touch to make you feel at home.

Denise D. 
Clasificación:
5.0

Pickup truck available on very short notice. Easy

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
3.0

When I checked truck in I asked the member to check if I had enough gas. The gauge was between 1/4 & 1/2 and was supposed to be at 3/8. He turned on the truck, checked it and said it was “good”. On my bill I received a gas charge of $22. I would have driven to a nearby gas station and topped it off got a fraction of that if he would have told me

Joseph M. 
Clasificación:
5.0

Only did after hours drop at this location. Everything looked nice and organized and was clearly a fully functioning Uhaul center.

Nicolas R. 
Clasificación:
5.0

it's a pleasure to work with steve and his crew!

James A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F. 
Clasificación:
5.0

I'd give them my first born, if it would please the Uhaul. God Bless this devout covet absolutely serving the greater Amelia area in ask her true pride and glory. God bless America.

David S. 
Clasificación:
5.0

Return was after hours and everything went well.

GARY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur W. 
Clasificación:
5.0

Jewanna helped us and provided exceptional customer service. She explained everything clearly and also provided some great suggestions to make our move easier. She is a great asset to your business.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

Great customer service thank you for the quick and painless return.

Diana G. 
Clasificación:
3.0

This is my family's second truck rental in the last few weeks. I don't think that there were any discussions of insurance before the first rental other that to confirm our personal coverage would be adequate. When I reserved the second rental, there was no discussion of additional insurance charges as part of the expected charges. It was only at the rental desk that insurance options appeared on the screen and no information on the selection screen to indicate that the quoted fees were for each "day" of rental. I fell that the process was less than transparent.

Joseph L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

I am a doofus and accidentally booked my truck for next MONTH. Whoops! But the team here took great care of me and got me the truck I needed anyway, no problem! Also, the lady that helped us when we returned the truck was just an absolute delight. She was so fun and friendly, it really brightened our morning. I'm sad I didn't catch her name, I should have just to say thanks and publicly applaud her. So - Thanks for a great experience, all around!

DILLON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

This is the 7th time I used your motorcycle trailer and it has always performed well. The people here are friendly and always helpful.

Cary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CODY M. 
Clasificación:
4.0

Very professional

Anthony L. 
Clasificación:
5.0

The two young men were great, had the paperwork ready. They were very appreciative that we brought the truck back early.

RICHARD W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roiden G. 
Clasificación:
3.0

Not add a fuel charge to a tank that was topped off

Lester B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARCELLE B. 
Clasificación:
4.0

Not charge me an extra $9 without telling me why once I leave

Shane G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard M. 
Clasificación:
1.0

I was there twice in one day, once to pick up a package of furniture pads and once to return them a few hours later unopened. The man who waited on me was grumpy, barely said anything to me except he "had" to charge me, even though I brought them back unopened a few hours later. There was no customer service AT ALL. I would never rent anything from this location again. It wasn't about the $5, it was all about the lack of customer service. A 'good morning, how can I help you?' and a 'thank you' would have gone a long way.

sandy G. 
Clasificación:
5.0

Very easy and quick drop off. Experience was very pleasant.

Karen H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
2.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean L. 
Clasificación:
5.0

The young man I worked with, I believe his name was Tyler, did an excellent job! Very professional and friendly. Nice to see great customer service for a change.

Rebecca G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
3.0

Customer Service here is lacking. Equipment was fine but the staff just came across as A holes.

Jason G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherman M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert U. 
Clasificación:
5.0

There is very little parking and I in some circumstances mine in particular where the renter needs to leave their car because the household only has one driver. Maybe have a bit more available spaces for those renters

Nancy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

The lady that helped me at the counter was super friendly! And people aren't really friendly at most places so it was refreshing to be helped by someone as nice as she was. Thanks for making my move less stressful, quick and easy!

Kayla S. 
Clasificación:
3.0

Inviting or helpful...neither yes or no.

Raymond R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

When I returned the van on Saturday the women was extremely happy and very friendly. Drop off was very easy and I left with a smile on my face because of her..

Jeannine A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
4.0

For this rental, I was transferred to three different locations before being able to pick up my rental. I also needed a one way, one day pick up and drop off, but was forced to purchase a two day even after driving all over town to pick up my rental.

Jennifer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
3.0

The cell phone drop off procedure went off great. I took the pictures, dropped the keys in the box, and that was that. Love it.

DARRELL JR H. 
Clasificación:
5.0

people were really nice .Everything went well

Dillard W. 
Clasificación:
5.0

Nothing - have used you for 4 years of undergraduate college (Miami, Oxford) moves, and today, we moved our daughter to Columbus / OSU to start graduate school. Each time Beechmont U-Haul has made the experience easy and the staff have been very helpful. Thanks for many years of high-performing service - Happy customers!

Douglas W. 
Clasificación:
4.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pascale L. 
Clasificación:
5.0

Friendly staff - equipment ready and all went as promised. Thank you !

Daniel D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Russell L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric N. 
Clasificación:
3.0

El cliente no dejó un comentario.

THOMAS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nina O. 
Clasificación:
4.0

The truck had a strong smokers smell to it.

Robert J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jayson H. 
Clasificación:
5.0

Nice people, good experience

Gary E. 
Clasificación:
3.0

El cliente no dejó un comentario.

James H. 
Clasificación:
4.0

Easy to order and pick up/drop off. Vehicle worked as expected.

Christopher A. 
Clasificación:
5.0

All was good!

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian F. 
Clasificación:
4.0

Gracias

Christopher H. 
Clasificación:
3.0

Increase the number of staffing.

Fadi K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence M. 
Clasificación:
3.0

El cliente no dejó un comentario.

NATALIE S.  |  Online Move In 
Clasificación:
5.0

So far everything has worked so well. Easy to use, convenient and clean! Especially appreciate having the carts available to use!!

Heather b.  |  First Impressions 
Clasificación:
2.0

The doors often did not work or worked without needing a pass card...letting anyone in. We received two free mos for two trucks we rented. The 2nd month we were told only a very small unit was available. We rented large trucks and were supposed to receive comparable size storage. There actually was more than one large unit available. It was at that point we decided to discontinue any storage there. Very disappointing.

Margaret H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Solomon W.  |  Online Move In 
Clasificación:
5.0

We had a unit here for at least a couple years. It was clean and climate controlled. We never had any problems. Steve showed me how to obtain access at least three times because I simply forgot after months had passed without accessing it. Every time, he was courteous and professional. My experience with all the staff at this location has been excellent.

Peter S.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

Margaret H.  |  First Impressions 
Clasificación:
2.0

Customer service was extremely rude and I wouldn’t recommend this facility.

Anne M.  |  First Impressions 
Clasificación:
1.0

I have a video of the people that work at the counter if you would like to see it please contact me personally and I will gladly forward it

John G.  |  Overall Experience 
Clasificación:
5.0

From day 1 the arrangement was exactly what I needed. It was safe, secure, accessible and unbelievably convenient to load and unload. The price was fair and billing was easy. Excellent follow up and customer service. Would definitely recommend and rent again!

SANDY D.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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