Customer Reviews for U-Haul Moving & Storage at Baseline Rd

1,340 comentarios

5518 Baseline Rd   Little Rock, AR 72209
(E Of Geyer Springs Rd)

(501) 569-5026

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(501) 569-5026

5518 Baseline Rd
Little Rock, AR 72209
(E Of Geyer Springs Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

FREDERICK B. 
Rating:
5.0

Customer did not leave a comment.

Lawrence T. 
Rating:
5.0

Make sure the gas is filled up 100%

SHEKINAH R. 
Rating:
4.0

Customer did not leave a comment.

GLENN C. 
Rating:
5.0

Customer did not leave a comment.

CARLSON G. 
Rating:
5.0

Made my hard move EASIER!

quinshonna m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Betsy B. 
Rating:
4.0

Customer did not leave a comment.

MONICA H.  |  First Impressions 
Rating:
5.0

Sean was a great help and said he'd reimburse my 25.00 flat tire patch fee

RHONDA N. 
Rating:
4.0

Customer did not leave a comment.

FABIAN W. 
Rating:
4.0

Customer did not leave a comment.

MELISSA A. 
Rating:
3.0

The windshield was so covered in bugs had to clean before able to drive away.

Randle Y. 
Rating:
5.0

Great employees at both the 12th st and Baseline locations !

TIMOTHY W. 
Rating:
5.0

Thanks

larry l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
5.0

Customer did not leave a comment.

LAKESHE D.  |  First Impressions 
Rating:
5.0

Your rep was very courteous and helpful. This is my 2nd rental at this location both times everything was great and this will always be my first choice for all my rental needs. Thank you

MICHAEL W. 
Rating:
3.0

Need a discount

ANDRE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMBER C. 
Rating:
5.0

Customer did not leave a comment.

MALVIN W. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE B. 
Rating:
5.0

Customer did not leave a comment.

Shateria S.  |  Overall Experience 
Rating:
5.0

Capricha is the lady who helped me return my rental and get in my storage storage unit. I reserved a storage unit that they didn't have available so she called multiple other uhaul storage facilities to find me one as fast as possible because Im moving from Texas to Arkansas and didn't have anywhere else to put my things. When she couldn't find one she put me in a different kind of unit to accommodate. Capricha demonstrated compassion and understanding and kept control of the situation which made it less stressful for myself.

SHANA K. 
Rating:
3.0

This was not the primary location. The location on Kanis Rd in Little Rock sent my truck away just before I got there (on time) and made up a dumb excuse for doing it. No excuse for them. They were abusing customers that morning.

THOMAS E. 
Rating:
4.0

Friendly service fast checking you

CLAIBORNE D. 
Rating:
5.0

Customer did not leave a comment.

LATONYA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
5.0

Everything was perfect from the quick pickup to the smooth return. The worker there was wonderful and courteous.

JAY C. 
Rating:
5.0

Lower the rate

ANTONIO T. 
Rating:
5.0

Customer did not leave a comment.

DON M. 
Rating:
5.0

Customer did not leave a comment.

Natasha A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Lawrence T. 
Rating:
4.0

Customer did not leave a comment.

jim d.  |  Overall Experience 
Rating:
5.0

This store always provide the best customer service to me when I need it.

WANDA D.  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Karen B. 
Rating:
4.0

We had to go to a different location to pick up the dollies. The rep gave us extra miles and a discount for the inconvenience.

CASSANDRA R. 
Rating:
1.0

Way over charged! Plus the truck took $100 of gas in 1 day.

COURTNEY R. 
Rating:
5.0

Capricha was great had very good customer service she was the only one inside at the time and all though she was a little overwhelmed with a line she handled everyone in a timely manner and was very pleasant. Would recommend this location to anyone. Thank you.

Alanah L. 
Rating:
4.0

Update your computer

ZENOBIA J. 
Rating:
5.0

Customer did not leave a comment.

SYREETA C. 
Rating:
5.0

Sean, Capricha, & Lovely took really good care of our needs. I usually don't write reviews but felt they needed one. They WORKED so hard on getting us out the door. When the previous renter brought the truck back late and it was really dirty. All three of them jumped in and got the truck cleaned up! Never a complaint they just did it !! This is a great team work! Thank you Gaila

Gaila A. 
Rating:
5.0

Great customer service.

TAMMY C. 
Rating:
5.0

Customer did not leave a comment.

Shateria S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHUNTA D.  |  Overall Experience 
Rating:
5.0

The Staff was very friendly and the place was clean I appreciate both

Dietrich P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN B.  |  Overall Experience 
Rating:
5.0

Customer service was top notch, representatives were friendly, proficient, and professional. Would definitely use uhaul again based on the employees working at this location.

AMY F. 
Rating:
5.0

No improvements needed

MARY L. 
Rating:
3.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

I really appreciate the way your staff worked with me very professional.

CHARLES J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
4.0

The key drop off location did not match the pictures online and was hard to locate.!! Was looking for an orange box and it was a blue (don't remember exactly) or darker color and at night was hard to see.

nick L. 
Rating:
1.0

Terrible customer service

Moneka w.  |  First Impressions 
Rating:
5.0

Even though the online reservation wasn't there we were still accommodated.

CYNTHIA W. 
Rating:
5.0

Nothing!

ERMA S. 
Rating:
5.0

Customer did not leave a comment.

gabrielle i.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jobie K.  |  Overall Experience 
Rating:
4.0

Super nice showed us all the different size units made sure we had what we needed

jim d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johanna O. 
Rating:
5.0

Thanks for all the help

REQUITA S. 
Rating:
2.0

A lot of my stuff had gotten Wet and Moisture-also have mold on a lot of my stuff my dryer and clothes and some of my boxes my kitchen table chairs and things in my boxes.

SHARON H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
3.0

My truck smelled like a Urine and my storage bin had other people stuff in it. Lord knows my rap did everything she could to help me .

MARY L. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

GENE C. 
Rating:
5.0

Very friendly staff and very helpful!

Angelia F. 
Rating:
5.0

Nothing. Everything was great!

Lemuel W. 
Rating:
5.0

Customer did not leave a comment.

RONALD P. 
Rating:
5.0

Customer service is excellent

DENISE W. 
Rating:
4.0

The staff was very helpful and friendly.

JOHNNY W.  |  First Impressions 
Rating:
1.0

Customer service rep was on the phone while she had customers waiting.

SHONDA T. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
3.0

Customer did not leave a comment.

Wanda S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Sean was great, he got me checked out, hooked up and on the road, inside of 15 minutes!

TOMMY J. 
Rating:
5.0

Customer did not leave a comment.

DENISE P. 
Rating:
5.0

Customer did not leave a comment.

ROSA R. 
Rating:
5.0

Customer did not leave a comment.

ANDREW F. 
Rating:
1.0

When we picked up the truck it was dirty and completely had broken glass in the back . We had to clean it our self . The U-Haul staff was short and had a line of people

NOELLE J. 
Rating:
4.0

Check tire pressure on tires

DAVID H. 
Rating:
5.0

Great people

KARINA H. 
Rating:
5.0

Always take care of me

WAYNE M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Rented a 10 foot truck on a Sunday evening. Customer service was prompt and courteous. Allowed me to return the truck after hours without using the app at no extra charge. Being by myself I didn't care to hang around and take pictures for the app.

MARTY R. 
Rating:
3.0

Customer did not leave a comment.

Teighlor C. 
Rating:
5.0

Customer did not leave a comment.

Johnny S. 
Rating:
5.0

The customer service was the best experience ever at the baseline location!

WANDA D.  |  First Impressions 
Rating:
5.0

The drop off location was convenient and the representative was very helpful and understanding about my complaints with Uhaul's practices.

Melanie C. 
Rating:
5.0

Customer did not leave a comment.

REGONALD F. 
Rating:
3.0

I arrived at the location to pick up my truck and there was no Utility dolly or furniture dolly on site that I had also reserved. The movers that I paid through Uhaul Moving Help, completely ghosted us and did NOT call or show. This experience was terrible. Kenyatta Connors was pleasant and very helpful when I returned the truck. She did her best but my overall experience was a nightmare.

BRUCE T. 
Rating:
3.0

Customer did not leave a comment.

sandra l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL A. 
Rating:
3.0

Customer did not leave a comment.

JAWANA H. 
Rating:
5.0

Customer did not leave a comment.

leslye h.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DEMARCUS B. 
Rating:
5.0

Customer did not leave a comment.

TWYLA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brooke T. 
Rating:
5.0

Great service

GREGORY T. 
Rating:
3.0

Customer did not leave a comment.

JAWANA H. 
Rating:
4.0

Service was great

Wylatt P. 
Rating:
4.0

I requested and was charged for a dolly but it was not in the truck.

BARBARA W. 
Rating:
1.0

Customer did not leave a comment.

Stuart B. 
Rating:
5.0

Customer did not leave a comment.

Jue N. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

Ashley G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monique J. 
Rating:
3.0

I wish I had asked how long it would take before they started, but I really did not have anything else to do. Took a while but the work turned out great.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

treyvion P. 
Rating:
1.0

Staff was rude charged twice. Nobody ever called back after 72 hours to follow up. Spoke with corporate who advised me that Chris will contact me. This never happened and I was double charged. And I am currently disputing this through my bank

CARRIE D. 
Rating:
5.0

Yes we would!!!

deidra H. 
Rating:
5.0

Customer did not leave a comment.

BOLDEN B. 
Rating:
4.0

The experience was good.

BRANDON M. 
Rating:
1.0

I my final bill was $76.45 but you charged my account $129.34- Also this was a mobile pick up and was confirmed on Friday March 12th fir 8am March 14- got to uhaul store and went through the online movie pick up and said not available- had to wait till 9 am for store to open to get my truck ! Totally unexceptionable! Will never rent from uhaul again !!

Mike Z. 
Rating:
5.0

Service was very personable and accommodating!

COURTNEY B. 
Rating:
5.0

Sean and his team were great!

Dora A. 
Rating:
5.0

The young woman who helped me went ABOVE AND BEYOND!!! She made the experience easy even though I was nervous about moving by myself and she really made the entire process so smooth. I wish I'd asked her name because I was thoroughly impressed. THANK YOU!

Susie B. 
Rating:
3.0

Customer did not leave a comment.

Andrea L. 
Rating:
5.0

Excellent service

ARZO J. 
Rating:
5.0

Customer did not leave a comment.

MARTY M. 
Rating:
2.0

Have the equipment ready and in working condition!

JASON T. 
Rating:
5.0

Very fast friendly customer service. The manager help out and made service even faster than I expected. You guys are the best!

CAROLYN J. 
Rating:
5.0

Need 2 people early on Sat.

Michael H. 
Rating:
5.0

Kenyatte was very helpful!

GREGORY B.  |  First Impressions 
Rating:
5.0

Nicholas was very kind and helpful! Couldn’t have been a more pleasant experience considering the circumstances I was in!

Isaac M.  |  First Impressions 
No reviews have been submitted for this location.

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