Customer Reviews for U-Haul Moving & Storage at Barnet Hwy

10,758 reviews

2500 Barnet Hwy   Coquitlam, BC V3H1W3
(E Of Ioco Rd)

(604) 461-1717

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(604) 461-1717

2500 Barnet Hwy
Coquitlam, BC V3H1W3
(E Of Ioco Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I would be a happy customer if I wasn't charged for another day's rental when returning a truck during office hours. returned at 4:55 - (office closes at 7:00 pm I charged for a returning the next day. Also the truck empty light came on the moment I drove out of the parking lot. That's not cool especially when you tell me it's 1/4 full. The sign in the truck said $25 refund if you clean the truck. I did not get the $25 refund even after returning the truck clean, teh online return I was asked to use did not accommodate that offer.

Adrian V. 
Rating:
3.0

No concerns with drop off

Courtney D. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
1.0

Feel sorry for the understaff people working there, they should be pay better so they can provide better cx services, bad experience in langley and here hope never need to use it again. Way too expensive either

LEOPOLDO F. 
Rating:
4.0

Customer did not leave a comment.

Markus M. 
Rating:
1.0

Seal the cargo area, all of our boxes gor wet and soggy

Sasan S. 
Rating:
2.0

Customer did not leave a comment.

Nicole P. 
Rating:
1.0

Unorganized. Changed my trailer size and accused me of accident .

DEREK A. 
Rating:
2.0

Way too tight for driving a uhaul

Julian D. 
Rating:
4.0

Customer did not leave a comment.

Stephen G. 
Rating:
3.0

Please simply honor your commitments. We rented from U-Haul many times previously, however this time we reserved a 20 foot moving van which was shown as available online. Next day i received a phone call stating not available but we can have a ten foot instead at an alternate location, less convenient, later time which reduced time our staff could work that day and now 2 trips required instead of one thus increasing mileage, and mileage charge per km on contract was significantly more than advertised on website. Vehicle was clean and operated properly but this experience was much less than delightful

DAVID A. 
Rating:
1.0

No one contacted me to tell me my cargo van wasn't available for pick up on the agreed upon day. I drove half an hour to the location only to discover it upon arrival. The customer service rep on the phone was very helpful but there is no excuse for not contacting me to make alternative arrangements when they realized my van would not be available.

Cynthia M. 
Rating:
5.0

It was wonderful to deal with one of the new employee Manleen and she will do Great in her endeavor. The one thing I like in her was her pleasing personality and above all greeting and acknowledging everyone before giving best suitable advice (Tailoring Needs based Selling) . She is an asset to your location or company

Jaskaran B. 
Rating:
1.0

Truck had a bad smell inside the cab. The truck was not in the best operating condition. Transmission needs an overhaul. Customer service was well below average.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Lesley D. 
Rating:
1.0

I selected the automated check-in procedure but, when I got there, it told me to go to the desk. The lady at the desk had very heavily accented English and, between that, and the covid shield and masking, it was very frustrating trying to understand what she was saying., They also didn't have the vehicle I booked for me. Ended up getting a cube van. Horrible service. In the end, after insurance, mileage, rental, eco fee - I should have just paid the store delivery fee. Total waste of my time

Walter E. 
Rating:
2.0

Ensure you have truck key for customer reservation, and if lost due to an after hours check-in, be sure there is a spare key for the truck. Reservation for larger truck changed to a smaller truck due to disorganization. Limited time for moving due to this mishap. No ability to contact local U-haul office, instead directed to Arizona office. As a customer that has rented from U-haul for 3 moves in the past 2 years, this experience has convinced me to take my business elsewhere. The U-haul truck conditions were as follows, seatbelt buckle was missing cover, interior light in cab didn't work, back door was very difficult to open, no moving blankets.

Erin H. 
Rating:
1.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

GARRY O. 
Rating:
5.0

Customer did not leave a comment.

LEROY R. 
Rating:
1.0

When we arrived it was slow, their signs had false discounts. When we went to the trailer the tire was low with air, it then took almost an hour to change the tire. I was the one renting the UHAUL but the man for some reason preferred to talk to my brother who just came to help. I was also told I would receive $50 for the inconvenience when I returned the trailer as well as my deposit, which did not happen. I was also never sent a second link to provide pictures of damage done to the trailer before my use. Poor services.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Panadda C. 
Rating:
3.0

The van was not in good shape. Mechanism to prevent fog in glass window did not work. We had to drive with the windows down. We were asked to pay a deposit and money was not returned as promised. We had to return to the location the next day to get the money back because it was not deposited.

LINO C. 
Rating:
2.0

Issues with communication and over booking vehicles and inability to resolve issues in house.

ISAIAH T. 
Rating:
1.0

The inside of the truck smelled like a farm and was covered in mud. I had to get a second truck because of this The staff were rude, dismissive and not helpful in any way. To top everything off, the second truck had a horrible shake at highway speeds. I will be using a different rental company next time

Cody Y. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER E. 
Rating:
5.0

Some of your measurements for your trucks and trailers are only for the inside, if you can do it for the outside as well because when you have to go onto a ferry you have to give outside dimensions.

ABRAHAM L. 
Rating:
1.0

truck was not maintained, such as less power engine, even that male worker who at check in section was unfriendly and rude. I will never visit.

GEONWOO K. 
Rating:
2.0

I am rating below average because I first booked online truck with phone unlock feature and went to the location to see the track and was not able to get it. The shop owner was not there for support. Wasted precious time to discover after 2h that the location I booked from did not actually have phone unlocked trucks. Waste of time

Bassem F. 
Rating:
1.0

- Picking Up: I learned that the truck was loaded only 1/4 of fuel in the truck. Seriously??, If it's filled up (as most rentals), I can use, and just fill up. Here, it's only 1/4, and, I had to worry about emptying gas whole times, and fill up only 1/4 to return. How do I know how much fuel is to fill 1/4??, They gave a ballpark, but, Still, why don't you make easy for a customer by filling up? Then, I don't worry about the gas, and just fill up. - Return: The clerk said I made a mistake by approving the condition saying that it filled up 'full' gas even though it was only 1/4 full. First, this problem will go away if you filled up the gas full originally. Second, I am not sure how that happened. I did not see the option that change the gas level in the app. So, it's confusing, and wasting times. I had to wait there more than 30 min just to correct this issue. Please, please, just fill up the gas like all other rentals do. This is the worst rental car/truck experience I have ever had in 30 years.

Paul Jong Suh K. 
Rating:
5.0

Great bunch of people working there

PHILIP D. 
Rating:
3.0

it took over an hour the forst person had no idea on what was happening i was sent to this location from langley as they did not have 20 ft as I reserved so I had to take a 26foot in which I was told would be same price as 26ft well that changed when I got there and I had to pay 200 plus dollars extra with less km so I started dealing with another agent after an hour and dealing with traffic I Atleast got.more km but still had to pay more for the truck, the first agent grabbed keys from the board that said to inspect I questioned her and said is that truck ok I am driving into the mountains she said yes, well in fact it was not exist leaking had to put spark plug leads back on as truck was mis firing brakes were squealing all when there was keys on the board as ready to go, I was happy at least I was given enough km to do the job as I rent frequently and had to show the representative my other reservations that clearly gavee enough to do round trips on flex pay in turn helping uhaul getting equipment back to better locations for rentals and saving my company money

JASON Y. 
Rating:
1.0

we had completed our online check-in in advance but the lock box was not working. we then had to wait in line, which took quite a while to get through. upon opening the box, it was the wrong key for a vehicle we did not order. we then had to go back and receive additional assistance while there was still a very long line. a 2nd employee tried to open the box with the correct key but could also not open it. after giving ourselves ample time, it did not seem to matter as there were only 2 people working at the counter. overall it was a pretty awful experience.

BRUNO T. 
Rating:
4.0

Customer did not leave a comment.

AMIN A. 
Rating:
5.0

Quick, easy and efficient. Things couldn't have been better. Thanks.

Raymond N. 
Rating:
5.0

Thanks, everything worked out fine

Erfun F. 
Rating:
5.0

Everything went well and was super easy!

MARK M. 
Rating:
4.0

Been one week still haven't received a copy of the bill thought it would be sent out in a couple of days 7 days and counting

Charles M. 
Rating:
5.0

Customer did not leave a comment.

VLADIMIR K. 
Rating:
2.0

The process was slow. The truck felt it is about to die. Staff wasn't knowledgeable and kept passing us for us to make a payment

EVGENIY L. 
Rating:
1.0

-Slow awful customer service. -Uhaul app not available in Canada. -Online check in is terrible. Still had to wait 45 minutes in line for the key. -Parking lot absolute chaos. No where to park personal vehicle. -mileage showing on the online checkin didnt match the actual truck mileage -Low tire pressure light, and check engine light on. -Truck was in terrible shape, front smashed in. Embarrasing to drive. -upon return, the guy helping me literally said “something went wrong with your online check out and it shows the truck didnt leave the yard!” Overall a very chaotic, disorganized, frustrating experience. EVERY customer waiting with me said the same thing. I will NEVER rent there again. AWFUL location!

Suzanne S. 
Rating:
5.0

The manager and staff members were very helpful and accommodating.

Hendrik R. 
Rating:
5.0

Customer did not leave a comment.

HENRY O. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

KUNG C. 
Rating:
5.0

Customer did not leave a comment.

KI K. 
Rating:
5.0

Customer did not leave a comment.

ALI S. 
Rating:
5.0

Customer did not leave a comment.

MASOUD S. 
Rating:
4.0

Customer did not leave a comment.

Francisco Javier P. 
Rating:
3.0

The van I rented had a stink of stale cigarette smoke very nasty

STEVEN K. 
Rating:
5.0

Awesome friendly service

Roberta A. 
Rating:
4.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Grest

Philip D. 
Rating:
2.0

I booked online for a 4hr rental to go pickup a few sheets of drywall that would not fit in my vehicle. I arrived to find a line up to pick up vehicles, fair enough. There was a very nice lady (Blonde haired lady - Manager?) who was running around trying to do everything. When I got to my turn, the guy said that their system wasn't working properly and we had to refill all the information that I had online even though they had my reservation. Strange that the guy had to call and check with my wife that it was okay for her to be an emergency contact??? Did I need her permission to rent the truck??? The guy had to pass me off to a coworker to complete the order. They asked how far I was driving and I said about 12 miles total and added it to the bill...okay, why not wait for the actual when I get back if there is two transactions??? Are they counting on me to over-estimate??? I went through spiel about refueling, the photo check on the truck and was on my way for my round trip to Home Depot. When I got back there was no attendant at the dropoff zone so I went inside and waited in the huge line...After 10 minutes, the guy who helped me initially, recognized me and said there was a girl in the check in area now. I went outside and got her attention and she figured out which truck was mine after I pointed to it two times from 5 feet in front of it. She took the key to check the fuel and mileage to complete the checkout from her phone. She was struggling with the check-in process and said she would be back in 2 minutes. The very nice blonde lady (Manager?) who was running around asked me if I had been helped, I said the girl just went inside. 10 minutes later, the girl came back and said it would be another minute...5 minutes later, the blonde lady (Manager?) came back and said they had somehow locked the rental and that is why she was not able to check it in properly. She had the adjusted pricing and asked if it was wanted it printed or emailed, I said emailed was fine. The check out and check in process was painful. I wish I had gotten the managers name (blonde haired lady) as she was awesome! The other staff all must have been new and need more training. I am only calling out the lady as blonde as she was the only blonde lady there, she deserves credit for good service even though it was not a great experience.

CARL A. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Customer parking is very limited

Edward A. 
Rating:
1.0

Truck broke down the minute I drove off. Fortunately I was able to get another truck(imagine if they were all booked up on your moving day). Rather than cancelling my previous truck which seems like a no-brainer, the following day to my surprise I noticed 2 charges on my card for 2 trucks! As per usual no one ever answers the phone at the location so I reached out to customer service based out of US and when I finally got through after a lengthy wait the problem was fixed by a very friendly&helpful agent.

ASHKAN M. 
Rating:
3.0

Customer did not leave a comment.

CHRISTINA B. 
Rating:
4.0

Customer did not leave a comment.

TAKASHI N. 
Rating:
3.0

Customer did not leave a comment.

LISA I. 
Rating:
5.0

Customer did not leave a comment.

Harish K. 
Rating:
5.0

Customer did not leave a comment.

Roderick M. 
Rating:
5.0

Add more clearly marked areas for customers to park. The parking lot is very cramped, there was a “customer parking” sign with an arrow when you first drove in, but then after that the only parking spot areas were uhaul rental vehicles only. It was a bit confusing. But that was the only critique. Staff was great, efficient, helpful and very polite gentlemen who helped us hook up our trailer. The online booking was super helpful, being able to punch in your vehicle year, make and model and it tell you what you can pull and rent. Great value too.

Christina N. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

it was all good

Doug M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
4.0

I picked the in person option but was texted to say they changed it to a mobile one to save time waiting in line (and maybe for COVID reasons) but then I still had to wait in line so that was a bit confusing.

Jolene M. 
Rating:
4.0

Let people know how-to release the brake. On my vehicle you just step hard on the pedal. I phoned a friends husband and he told me. I saw it, but with a circle and I line through it I thought I wasn't to touch it. Other than than it was a nice vehicle to drive.

KATHRYN F. 
Rating:
5.0

Slight discrepancy between vehicle odometer and web-based check-in system that created confusion upon returning the vehicle, however the staff understood the issue and were quick to create a solution.

neil F. 
Rating:
4.0

Add signs indicating the location of the office and customer paring.

Yevhen S. 
Rating:
3.0

had booked a 15' van and an auto transport in Coquitlam BC. I only needed the van on the friday to load and told the staff that i would p/u transport at 11 am on saturday. When I went to p/u transport on saturday there wasnt one available for me. I then had to go to Langley to p/u which was 1 hr out of the way. After waiting for an additional 20 min. the staff member was curtious and loaded my car onto the transport and secured it.

SHELLEY L. 
Rating:
5.0

Customer did not leave a comment.

Junmin W. 
Rating:
5.0

The equipment was clean but the truck ran a little rough. Nice easy pick-up and drop off.

FRANCESCO R. 
Rating:
2.0

There is not clear signage for those who have organized themselves through mobile order. I waited in line for over 30 minutes yet needed to return my van at the same time. I lost over 30 minutes with my truck which made it extremely stressful

ANDREA S. 
Rating:
3.0

Site: Slightly difficult to access location, lack of parking and rental vehicles tight together... First time i used Self Check IN & OUT, and was EXCELLENT !!! HIGHLY RECOMMENDED. The UHaul Employees I did engage at this location were professional and very helpful (Very Good Service)

Edwin C. 
Rating:
4.0

Customer did not leave a comment.

ZHEN M. 
Rating:
5.0

Customer did not leave a comment.

Abdolreza M. 
Rating:
5.0

Customer did not leave a comment.

Amitoj K. 
Rating:
4.0

I was very pleased with most of the service I received. The staff were very friendly and helpful, they went over and above what they needed to have. There were only two times that were a problem, once there was an inexperienced person on the desk by herself. I felt sorry for her but that didn't help me. The other time was putting on my ball hitch. Again, the person helping was very nice but it took another customer to get it fitted correctly. The person that received the trailer in Orleans at the other end was also very accommodating and nice.

OLGA G. 
Rating:
3.0

NA

Sheldon P. 
Rating:
2.0

No credit cards for a half ton truck and cargo van.

ATTILIO R. 
Rating:
5.0

Customer did not leave a comment.

Murray H. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS T. 
Rating:
3.0

we had trouble understanding the yard man due to heavey acent it would be nice to deal with people that could cleary speek english when we hooked up to the trailor most of the lights didnt work the yard man said its your truck on the next trailor all the lights worked not our truck but it was nice of him to blame us right a way

JOHN E. 
Rating:
4.0

Customer did not leave a comment.

Michelle C.  |  Overall Experience 
Rating:
2.0

We never got the vehicle that we booked weeks ago we got a vehicle only half the size with no notification a lot further away from where we originally was to pick it up we did not get an apology but we got $50 credit

RONALD B. 
Rating:
4.0

Customer did not leave a comment.

TRISHARAN K. 
Rating:
4.0

Customer did not leave a comment.

Tian L. 
Rating:
2.0

On line pickup drop off did not work. Had to line up to in person check out and in. After receiving a number of texts and requests to do this or that the system did not work. Very frustrating for customers and employees.

Robert L. 
Rating:
5.0

The staff was extremely polite and helpful. And for how busy it was I did not wait long

NICHOLAS ignazio C.  |  Overall Experience 
Rating:
4.0

I think it's atrocious that you ask a person who is simply renting a truck for a day for a photo that will go into a “facial recognition database” for who knows how long.

MICHEL D. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
4.0

Not to impressed with the total price at the end. Besides that is good to count with the service in our city. Thanks.

ANGEL O. 
Rating:
1.0

Terrible customer service at this location. I used the mobile pickup option, and the counter staff gave my reserved truck away twice to other customers. No communication between the online order staff and the actual location. Terrible experience, was incredibly frustrated. Would not go back there again.

Simon M. 
Rating:
1.0

When i came back for my deposit the next day before the time they told me i had until. And they told me they sent a check for refund when i payed with my debit that was sept and its november now and still dont have my deposit back

COREY F. 
Rating:
5.0

I don't like the online truck return service, it is really wasting customers a lot of time.

Ying Fan David W. 
Rating:
4.0

Customer did not leave a comment.

Glen A. 
Rating:
1.0

Everything was good but! The person at the desk was not wearing a mask. Even with the shield! He should have worn the mask. To sign the contract, he came close to me with no mask on. I will have to use the location again as it is the closest one from me but please get your employees to put masks on when dealing with customers!

Seungjun L. 
Rating:
1.0

new personal don't give a good customer service.

MOHAMMAD M. 
Rating:
1.0

TRAIN YOUR STAFF. There was only one guy who knew what was going on, and all the other people at the front counter were clueless as to what was going on. They didn't speak any words to me. They did not know how to answer basic questions, and the line took 30 minutes to get through when there were only 3 tellers with 3 groups ahead of us... should not have taken each group 30 minutes to process. As well the self checkout app was not working so we had to go to the front counter. The experience was honestly horrible.

NICHOLAS H. 
Rating:
1.0

We were given a van that was only two ticks above empty. The sales rep did not go into the car and make note of mileage. They sent a link by text with empty to full selection asking if the it is not a 1/4 full show how full it was so we selected two ticks above E. When we brought it back they said bc there was no picture included we would have to pay applicable fees and proceeded to charge a fuel fee of $30 and a $32 in gas.

TINA R. 
Rating:
4.0

Customer did not leave a comment.

JANE G.  |  Overall Experience 
Rating:
5.0

The location was high volume and for there only being one person he was extremely efficient. I thought I was going to be hours but signed in within 20minutes of arriving and had convenient access to my storage locker.

NICHOLAS ignazio C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Louise B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather B.  |  First Impressions 
Rating:
1.0

Improperly trained staff. Undestaffed. Took 90 minutes to rent a storage locker. Was asked to wait while they helped people who came in after me. Management would not answer or return their calls.

William A.  |  First Impressions 
No reviews have been submitted for this location.

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