Customer Reviews for U-Haul Moving & Storage at Barnet Hwy

11,234 comentarios

2500 Barnet Hwy   Coquitlam, BC V3H1W3
(E Of Ioco Rd)

(604) 461-1717

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(604) 461-1717

2500 Barnet Hwy
Coquitlam, BC V3H1W3
(E Of Ioco Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Zan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter L. 
Clasificación:
5.0

Personal where Excellent too deal with!

Kenneth Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

kin wai K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sam K. 
Clasificación:
5.0

Inside cab not clean

Melvyn V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ray P. 
Clasificación:
4.0

Seats has dogs or cats hair, not clean properly

xiu J. 
Clasificación:
5.0

Friendly and helpful staff.

Andrew L. 
Clasificación:
1.0

Terrible experience. We rented 2 u-boxes for our move out of province. The information from the call centre to the location was not the same causing massive confusion. The store gave away one of our u-boxes to another customer even though we continued to get charged for it and then it took almost 2 weeks to get a refund for it. We would call 2-3 days in advance to have our box accessible for loading and when we got to uHaul they weren't ready and we would be lectured about having to give notice to gain access, even though we were assured a note was made on our file to have them ready. The excuse we always had was "there was a change in management". As soon as we get our u-boxes, I will never deal with Uhaul again. Very disappointing experience when trying to move to a different province is already stressful enough.

Alex P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
4.0

Took 35 minutes to leave and was not allowed grace for this period.

Ross J. 
Clasificación:
5.0

The price per kilometre plus fuel is a little excessive. I would shop around for a lower rate on the price per km surcharge.

Mike M. 
Clasificación:
5.0

Great company!

Peter C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Reginald Q. 
Clasificación:
5.0

Great service...fast and efficient and friendly

Aaron T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHKAN P. 
Clasificación:
4.0

The vehicle I had needs it's wipers replaced. They were so poor it verged on hazardous.

Steve P. 
Clasificación:
5.0

El cliente no dejó un comentario.

nick K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Izabela K. 
Clasificación:
3.0

Customer service training.

BRUCE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUOFENG W. 
Clasificación:
5.0

Great service. Would recommend this location to rent a vehicle.

Iouri P. 
Clasificación:
5.0

They were professional and kind definitely do business here again

Clayton W. 
Clasificación:
2.0

They ignored me for 15 minutes.

Shalyn N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTO C. 
Clasificación:
5.0

Nothing. I was totally satisfied. Keep up the good work

KENNETH Y. 
Clasificación:
5.0

For the fuel charge ($13) when return vehicle is not fair, since the fuel range when returning (415km) is much more than the one when receiving (403km).

TT L. 
Clasificación:
1.0

The employees were too rude and awful costumer service. I couldn't believe they are doing such a terrible attitude in Canada!!!!!

Ali F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto G. 
Clasificación:
1.0

1) Reimburse my money back. Due to all the changes and cancellations you did, gas and millage charge was promised to be reimbursed and wasn't done. 2) do not cancel or change a reservation the night before. Moving is stressful and uhaul makes it worse 3) do not offer services or product that aren't available.

Jesus C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ruth D. 
Clasificación:
3.0

Speedometer was not working properly.(reported) and drivers door had to be slammed hard to ensure it was properly shut.

Dan G. 
Clasificación:
5.0

Fast and efficient service when I was in a rush

jeff L. 
Clasificación:
5.0

check in can be a little hard to navigate on line (mobile) but it does work if you take your time and let everything load up properly before proceeding.

Terry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
1.0

The cab was dirty. I have video. It should of been sparkling clean cause you know covid??? The steering was sloppy and the uhaul truck was never fixed so it was hard to drive. Like someone didn't look to see if it was ok to drive. It was a pos. 2500 for a pos hard to drive uhaul truck. Not impressed. Took 20 mins just to get checked in. Had to go all the way from Abbotsford to pick it up when it wasn't supposed to be like that. I won't be using uhaul ever again

Theresa E. 
Clasificación:
5.0

It was the best option for moving, I was surprised to have all my stuff fitting perfectly into the truck. Returning it was so convenient and fast, I think that you should keep up this level of service.

Jesus M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francesco R. 
Clasificación:
1.0

I booked a 20 foot uhaul a week ago, then come to find out they no longer have a truck for me less than 12 hours before I needed it, even though the reservation was confirmed. I went out of my way and used this specific location because this location said they had the 20 ft truck I needed. They ended up giving me a smaller truck. I couldn't fit everything in the smaller truck they gave me which made me take multiple trips. Not only were the multiple trips inconvenient but way more expensive. They said they would give me $50 credit, but I never received it. I paid more than $50 in gas and KM so not only did the move take twice as long it was almost twice the cost. I'll never use uhaul again

Taylor H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Livio D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arnold M. 
Clasificación:
5.0

The only thing that was off was the speedometer was in miles per hour. That meant the kilometres per hour numbers are very hard to read. I was early and they processed me right away and offered to let me have the truck till 1pm even though I was only booked till 11:30 am. It was very helpful as I did take longer than expected.

Barbara T. 
Clasificación:
5.0

I think uhaul is a great service and outstanding value. Gracias

BARRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohathir S. 
Clasificación:
5.0

Great service

CAMERON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
1.0

I don't even know where to begin. Poor service, unprofessional employees and the worse moving experience I have ever had!

Elena H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher P. 
Clasificación:
5.0

Everything went well!

Keith A. 
Clasificación:
3.0

Uhaul's 24/7 share, skip the line system and online check-in is a joke. It doesn't work. Everytime either i have checked-in online or switched to 24/7 system I had to wait in line again as the system couldn't process and again It required to scan the driving license, sign the waivers and go through the questionnaire. My time was.totally wasted.

Mohammad S. 
Clasificación:
5.0

Mandeep Tuli was very friendly and helpful.

Mihail B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ross C. 
Clasificación:
2.0

Don't over charge me for a 10 foot truck, that I actually returned early.

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean C. 
Clasificación:
4.0

The native android app, uplaoding images didnt work. Stuck there for like 20 min, the finally switched to browser and used uhaul website, all good from there.

PETAR N. 
Clasificación:
5.0

Was a happy customer for sure!

TERRY BETTINA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tazio C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcelo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jasmin P. 
Clasificación:
5.0

The staff was very helpful and friendly and the vehicle was clean

Carlos R. 
Clasificación:
5.0

I would like if there was more larger vehicles and dollies but otherwise everything was great

emma I. 
Clasificación:
5.0

Overall good experience

Anthony S. 
Clasificación:
3.0

El cliente no dejó un comentario.

marcelo B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammad M. 
Clasificación:
1.0

Took way to fucking long to get the uhual

Brennan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Baffour A. 
Clasificación:
2.0

Had a 10am, 4 hour reservation, got there early to fill out paperwork so I wouldn't be eating into my rental time, women behind the counter told me I had to be back at 330. I explained I have a 4 hour reservation so that I get to truck till 4 and they was that. She put on my slip 330 return, She was using her personal phone looking at social media. I gave her my ID, she didn't even look at it

Michael F. 
Clasificación:
2.0

online self check in still required me to talk with an agent delaying my truck pick up for 30 minutes

Katinka N. 
Clasificación:
5.0

Very friendly and helpful staff.

Clint M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shea T. 
Clasificación:
5.0

Allocate 15 minutes to chk in personally.

pedro J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salah M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy P. 
Clasificación:
1.0

Remove "guarantee" from your vocabulary

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WEICUN X. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Byann M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ken A. 
Clasificación:
3.0

Cleaner equipment would be nice!

Rob A. 
Clasificación:
2.0

El cliente no dejó un comentario.

LESLIE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexei O. 
Clasificación:
3.0

I was told to return the truck with 3/4 full tank of gas but it was given to me at 1/4 tank of gas. I put $150 worth of gas in the truck but I only used $50 worth of gas. The cargo area light was also not working.

Ernest G. 
Clasificación:
4.0

Car was excellent but the customer service could be better.

ALI N. 
Clasificación:
5.0

El cliente no dejó un comentario.

jacquelyn G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shari C. 
Clasificación:
1.0

The truck was extremely dirty. Caked on dirt everywhere. Even the seat made my black tights visually dirty and need to be brushed off the back from anywhere that touched the seat as I drove it. If I wasn't in such a hurry I would never have taken such a dirty vehicle. Absolutely disgusting. And in a time of Covid how was that even safe?? And why wasn't the truck inside cabin even wiped down for sanitary reasons? This truck was from the USA as it had American license plate, why wasn't I told that and given the option to rent that or the other trucks available at the time lined up right beside it? I wonder if the other trucks were clean or even sanitary?? Disgusting and disgraceful. I will NEVER rent from uhaul at this location again. This was my second rental in the last 2 months so they lost a good customer.

Denise S. 
Clasificación:
2.0

See comments below on items which can be improved upon. - Location opened late, losing half an hour to an hour of my time because they lost the building keys. - Finding the vehicle was disorganized, and the vehicle was backed into, in contact with the truck behind. - They left the cardboard sign in the front for me to deal with. - There were various signs of damage to the vehicle, and the mirror was broken. - Brakes made a lot of noise. - Returning the vehicle a disorganized. - Fuel efficiency was horrible.

CHRISTOPHER B. 
Clasificación:
1.0

Worst service ever. Employee acted like he did not want to be there. Very rude. I did call and complain.

Charlie R. 
Clasificación:
3.0

My biggest problem was the Van I rented was blocked in by 3 other rental vehicles and not accessible so I had to go back in the office disrupt other customers to get another vehicle. When I got the vehicle to my home I realized the dolly I asked for was not in the Van. It was probably in the original vehicle so I had to drive back to the rental lot disrupt other customers again to get a dolly. Having said that the Van was an excellent vehicle perfect for our needs. The return process was very easy and fuel charge was fair and the final cost was very acceptable. So overall it was a good experience. I would recommend having a couple more staff during the high demand periods like Saturdays or the last weekend before the end of the month.

Ken W. 
Clasificación:
4.0

El cliente no dejó un comentario.

daryoush M. 
Clasificación:
4.0

Went smooth

gord E. 
Clasificación:
3.0

Rat poop on my furniture in the storage locker.

JOSEPH M.  |  Overall Experience 
Clasificación:
2.0

Mice droppings on my wrapped sofa sectional when I moved my furniture out. Not very pleased as rodents can damage to furniture and cases a bad smell. There was no food inside my storage unit.

Lukasz P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle C.  |  Overall Experience 
Clasificación:
5.0

The staff was extremely polite and helpful. And for how busy it was I did not wait long

NICHOLAS ignazio C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JANE G.  |  Overall Experience 
Clasificación:
5.0

The location was high volume and for there only being one person he was extremely efficient. I thought I was going to be hours but signed in within 20minutes of arriving and had convenient access to my storage locker.

NICHOLAS ignazio C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl I.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark L.  |  Online Move In 
Clasificación:
5.0

Excellent service

Lawrence C.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

HyunKyung K.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

HyunKyung K.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Paige k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Atul S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob C.  |  Overall Experience 
Clasificación:
5.0

Really appreciate the storage service by Uhaul and staff everywhere is great.

Atul S.  |  First Impressions 
Clasificación:
3.0

Everything was perfect with the unit but unfortunately the shared parking lot with the Nissan dealership made it an absolute nightmare trying to drive back too the storage entrance. I'm not sure what's going on there or if it's just temporary.

Scott B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

tae woo k.  |  Overall Experience 
Clasificación:
3.0

When we originally brought our storage needs to this facility we were told that our dues would not increase, yet they went up every single year!

TEKLAR ENTERPRISES C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vince M.  |  Overall Experience 
Clasificación:
4.0

Can't say enough about the wonderful service received from staff, especially Christie. From beginning to end she was kind and helpful in making our storage needs a seamless experience. I would have rated 5 all the way except the last day the automatic exterior lights weren't working... it was the only time it happened and the staff was looking into the problem immediately. Additionally, access to the storage units from outside was tight a few times due to lots of parked cars and trucks but we managed regardless. Overall this was a great experience and I highly recommend uhaul storage.

Regina K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Louise B.  |  First Impressions 
Clasificación:
2.0

The adjacent Honda dealership filled up the shared lane with vehicles stacked multiple levels deep every day, and U Haul trucks were often parked on the other side. This left very little space to maneuver a vehicle, load, unload, etc. Rental truck receiving area was often clogged with trucks coming in, completely blocking the storage unit access. I voiced my concern to two different managers, nothing was done. Access to the storage units was also restricted or blocked completely during a construction project on the Skytrain line (now completed), which made it extremely difficult to load/unload. No compensation, advance warning was provided, nor was there an apology forthcoming for the inconvenience . Waiting for counter service was very slow. Not uncommon to stand in line for 20+ minutes to speak with someone. Staff was friendly, many of the complaints were out of their control (except for the Manager).

ADAM B.  |  Overall Experience 
Clasificación:
1.0

I call multiple times and was cut off. The staff was not helpful at all. They made it very difficult for me and my family.

Glenda D.  |  Overall Experience 
Clasificación:
5.0

The girl who works at this location is amazing. She went out of her way with my storage units and truck rentals to accommodate my needs. I def will not use any other storage or truck rental other than uhual from now on. Gracias.

TANYA M.  |  Overall Experience 
Clasificación:
1.0

Water had leaked into my unit. Destroying my antique ivory screen.... which I paid 3200 for 20 yes ago.... which would have increased the value substantially. Did not feel satisfied with a "shame about your luck" attitude. I was texted the claims number, but was already told by manager that they would not pay that amount. So I guess " shame about my luck "

Candice B.  |  Overall Experience 
Clasificación:
4.0

The loading area for storage unit was challenging to move trucks with the cars parked from Honda

Brad c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhanna Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

nicole m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Naghmeh M.  |  Overall Experience 
Clasificación:
5.0

Would definitely use again

Barbara M.  |  Overall Experience 
Clasificación:
1.0

my problem with uhaul was more about the rental and the fact that uhaul is not flexible, more of a take it or leave it attitude.

Laurie V.  |  Overall Experience 
Clasificación:
1.0

I was charged for damage on the truck I returned that I didn't do

Laurie V.  |  First Impressions 
Clasificación:
5.0

At the Barnett highway location there is a young lady working there, petite caucasian with short dirty blonde hair she was fantastic to deal with and I was always happy to see her

Rebecca C.  |  Overall Experience 
Clasificación:
3.0

Two of the people that helped us were awesome. One lady who works at the front desk struggled with giving the correct information, very broken English. So it took way longer than should have.

Shawn M.  |  First Impressions 
Clasificación:
4.0

The access hours should be extended later into the evening. Perhaps to 9-9:30 pm. This would be easier for people who are work later or commute to work and don't get back to community until 6 pm.

rosemarie w.  |  Overall Experience 
Clasificación:
5.0

The only disadvantage was the construction going on

Antonia M.  |  Overall Experience 
Clasificación:
1.0

Improperly trained staff. Undestaffed. Took 90 minutes to rent a storage locker. Was asked to wait while they helped people who came in after me. Management would not answer or return their calls.

William A.  |  First Impressions 
Clasificación:
2.0

The negative part of this rating is due to the fact that you have a 2nd floor WITHOUT ELEVATOR ACCESS, otherwise it would be higher rating.

Morray P.  |  Overall Experience 
Clasificación:
2.0

The storage unit included in your free offer was on the 2nd floor WITHOUT AN ELEVATOR!

Morray P.  |  First Impressions 
Clasificación:
1.0

Horrible experience Uhaul company is not customer friendly Overcharged, and staff not willing to help Asked for manager to call me, no response After they have your money, they disappear

DARREN F.  |  Overall Experience 
Clasificación:
5.0

Very helpful

krysta t.  |  First Impressions 
Clasificación:
1.0

Very disapointed with serviceafter canceling my unused locker a staff does not note this and they are charging me even though I call and inform them this mistake before they will correct it theyask4$

Scott J.  |  Overall Experience 
Clasificación:
4.0

It was too expensive and when the price went up then I decided to look elsewhere otherwise everything else was amazing Just to store stuff in a box is not worth it when the price hours up thank you

rosa g.  |  Overall Experience 
Clasificación:
5.0

Definitely would recommend. Great value for money.

Heather T.  |  Overall Experience 
Clasificación:
5.0

I had an excellent experience with the Barnet Highway U-Haul location.

AARON V.  |  Overall Experience 
Clasificación:
3.0

The only drawback is the hours of accessibility to the unit. Would be nice to not have to wait 3 months to be able to pay the fee for after hours access.

Crystal M.  |  Overall Experience 
Clasificación:
5.0

Great

Dominic C.  |  Overall Experience 
Clasificación:
3.0

Check in and out was easy and getting in to the unit was hassle-free, however a one bedroom apartment does not fit in a 5x6x10. We had to leave 2 large items out (couch and desk).

Crystal M. | Reservación
Clasificación:
1.0

Made a reso in July for aug 15. Was called 5 days before to say if I didn't take possession today I would lose my reso. Terrible business model. Canceled my reso and will never come back. Embarrassing

JONATHAN C. | Reservación
Clasificación:
4.0

Other than the one guy accusing me of damaging the roof which I clearly didnt do . Very good experience

Ryan P. | Reservación
Clasificación:
5.0

I was appreciative every time I went to the facility...clean, well-lit, friendly staff. The positive experience made having a storage locker and being in transition much easier to handle!

Lynne S.  |  Overall Experience 
Clasificación:
5.0

Thank You for the safety of my belongings there it was convenient for me now that I found a home to take care of my own belongings it was much appreciated thank You so much uhaul.

Pauline H.  |  Overall Experience 
Clasificación:
4.0

Great facility. Second floor units are hard to access with heavy objects. A lift would be helpful.

Mark B.  |  Overall Experience 
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