Customer Reviews for U-Haul Moving & Storage at Barlow Trail

14864 comentarios

520 Meridian Rd NE   Calgary, AB T2A2N7
(E Of Barlow Tr)

(403) 272-9802

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 6/27/2021: 8:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(403) 272-9802

520 Meridian Rd NE
Calgary, AB T2A2N7
(E Of Barlow Tr)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 6/27/2021: 8:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Very slow check in process. The worker seemed new but had no clue what he was doing. Waited 45 mins for 4 people ahead of me. Reserved a dolly and furniture pads, did not get any and no mention of any. Then still got charged.

Jared C. 
Rating:
5.0

Customer did not leave a comment.

Maksym M. 
Rating:
2.0

Staff were freindly and helpful. But my wife reserved a drive up storage locker online and when I arrived the unit was not available and our reservation was lost. The only units available were on the second floor as far away from the elevator and loading dock.

jason david L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Riccia L. 
Rating:
3.0

Called the local uhaul number and waited on hold for 56 minutes, which is unacceptable. also was unable to add insurance at the time of booking so a lock was not waiting for me upon arrival

Sarah O.  |  Online Move In 
Rating:
5.0

Long waiting .

juby O. 
Rating:
1.0

Customer did not leave a comment.

Alan F. 
Rating:
3.0

The good: Yard staff was courteous, knowledgeable and helpful. The bad: Counter staff seemed disinterested and distracted. Trailer was in need of work. Jack was badly in need of grease, straps were well worn, ratchets were so bad I had to lubricate them just to make them work. The bottom line: if I find another rental house that had car transport trailers for rent, I would rent there instead.

Cameron Dale W. 
Rating:
3.0

Pick-up process INCREDIBLY SLOW AND CUMBERSOME. People with pick-up appointments waiting 45 min plus for service from friendly but under-staffed, slow-moving and over-worked staff. Pick-up should be 5 min at most: a Drivers License, a Credit Card and hand over the keys. The rest of the bureaucracy should be automatic, not long, tedious manual entry while the customer line grows. Saturday mornings should be OVER-STAFFED, not skeleton. Will avoid this location whenever possible.

rob frank S. 
Rating:
4.0

Under staffed at check in counter. Only one clerk on and six people in line. Took forever. Trailer hook up went ok otherwise.

Jeffry C. 
Rating:
5.0

Booked for 9:30 am online, arrived at 9:30 am trailer loaded at 10:15am took way too long

Severino D. 
Rating:
4.0

Customer did not leave a comment.

Daniel K. 
Rating:
3.0

Two people were working the desk and a huge lineup of customers. I had to wait in line for an hour before getting to the front of the line. Then the outside crew could not find the unit I rented although it was sitting right by the front of the building. Improve your management of this location because I would not recommend it to any one.

lorelee Mabel D. 
Rating:
3.0

More employees at peak renting times eg am. Queue of people in office trying to rent, some filled out everything online but lacked direction to go straight to desk and ask for key. Employee should be making it clear every couple of minutes. Guys in the yard had so many keys to deal with and customer had to go find them to get keys from them. Some truck were parked 4 trucks back and they needed to be moved for customer to get truck out. Just needs more organisation and extra employee at peak times

Gary M. 
Rating:
1.0

I booked a moving truck and got a van I booked a storage locker and told I was on wait list . Very inconvenienced.

Travis F. 
Rating:
5.0

I had to wait for an e-alert to be lifted for about 45 minutes l, and as it turned out, it was an event at which another location was at fault and I had been reimbursed. Very frustrating, but pleased the alert was removed and the agent moved the time at which I had to return the trailer. Great location and I really hate to go to another location because this one has been so great any time I used it. 🙂

Juli C. 
Rating:
1.0

50 minutes in line to pick up the trailer, which put me almost an hour into my scheduled time, had to put down a deposi since I was using debit. That was fine, but I asked if I had to get back in line to return my deposit and I was told no. Lie, another 35-40 minutes back in line for drop off to get my deposit back. I will go to just about any where but here.

Renee Liela Loui N. 
Rating:
5.0

The only issue was the back wasn't swept out. But we made sure it was.

Weran T. 
Rating:
3.0

Customer did not leave a comment.

Azmina D. 
Rating:
4.0

The online check in did not appear to work, so I will not bother with that before my next visit

Darryl James B. 
Rating:
5.0

Michelle was absolutely amazing, so much so that I have already spoken to several people on how satisfying my experience was and how she made it that way. I know she usually works out of another location and I will follow her if and when I need services again from U-Haul.

David L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AKM JAHIDUL A. 
Rating:
4.0

Customer did not leave a comment.

Keith S. 
Rating:
1.0

Customer did not leave a comment.

HARMANPREET S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
2.0

The customer services agent was very abrupt and annoyed! I had looked for availability for a 20 due to not taking so much and she didn't even look and said none was available Very rude and she couldn't wait for me to leave!!!

Lori R. 
Rating:
4.0

Explain ALL the costs involved. I hired a 10' box van for two days, advertised at 19.95 per day. Without the mileage charge, it came to about $100. How does 20x2=100?

Jon H. 
Rating:
4.0

Customer did not leave a comment.

Kimberly M. 
Rating:
2.0

Good selection, very busy location, lots of availability. Understaffed with little concern for customer service. I waited over an hour in line on check in. Waited over 45 minutes to return the unit and in that time saw nobody even though I asked the front desk to call a yard guy to return my trailer to. Ended up using the web return (which I don't trust having issues with it in the past) just so I could leave. Hopefully it works out, they didn't send a completion email. I wish uhaul would raise their prices $5 a day across the board so they could afford to treat their staff better, then maybe they would treat the customers better.

Daniel E. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

I loved the service, and the customer care was great

KAS K. 
Rating:
1.0

Reservation was for 12:00, stood in line of frustrated humans for 2 hours to learn the 4x7 trailer is actually a 3.3 ft trailer, then informed there are no other trailers and ALSO there would be no refund. Many employees running around "doing stuff" but not assisting customers to get their units and get on the road. The only level of competency I witnessed was the yard guys who were taking the heat for the incompetence at the desk. No apologies or acknowledgement for the inconveniences or wait, and no sympathy for the inaccurate sizing on the trailer. I will NEVER use this location again, NEVER.

Amber S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C.  |  Overall Experience 
Rating:
1.0

Waited an 1 1/2hr to pick up my truck even though I had booked it online 2wks prior. Service was poor and staff seemed to be not very well trained. Terrible experience overall. Have enough staff to met business demands. Also train your staff to be able to process customers efficiently.

Sarah D. 
Rating:
1.0

When I got there they wouldn't give me the truck I had booked I ended up taking a trailer and stood in line for four hours should maybe have a few more people working when you're that busy

Amy R. 
Rating:
5.0

Great service and pretty busy business....

Jerry C. 
Rating:
1.0

Manage a better scheduling system. Had to wait more than an hour to for my pickup appt at 9. Totally disorganized and unprofessional staff at this location. Very annoyed that I was forced to switch to this location.

Kerry S. 
Rating:
4.0

Maybe more tills open at the end of month so the lineup doesn't take as long had to wait an hour inline before I got my trailer

Steven L. 
Rating:
1.0

Storage space we got with our package even though they gave us a 26ft truck. It was one 5x10x10. Called and booked a second 5x10x10.. when we got there from edmonton the Reservation was still not completed. Storage lots were not saved. Did not have lockers big enough to accommodate our truck.

Brent R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AKASHDEEP A. 
Rating:
1.0

Reserved 20 foot truck rented furniture dolly . They did have 20 truck available fir me no furniture dolly either poor service all way around

Wendy M. 
Rating:
2.0

Customer did not leave a comment.

Sahand E. 
Rating:
2.0

Returning the rental was a very poorly handled.

Gregory V. 
Rating:
5.0

The wait was a little long to pick up in the morning, but the service at the end of the day was much more efficient and very pleased with my overall experience. I would recommend using Uhaul based on the affordability , no hidden fees, and customer service

Aaron Y. 
Rating:
1.0

The worst Uhaul experience I received . I was not only 2 and half hours late for my move that required me to re arrange movers and forfeit my elevator time but I had to spend another hour just to stand in line again and receive my deposit. In addition, I arranged a truck and waiting two and half hours to be told there is no more trucks and I waited further till they were able to locate one . Will probably go another direction from Uhaul as no incentive is made to correct mistakes in the system

Steven H. 
Rating:
5.0

Customer did not leave a comment.

GRANT M. 
Rating:
5.0

Customer did not leave a comment.

Ken W. 
Rating:
4.0

Maybe add an extra employee or two for busy times waited over an hour Friday afternoon also takes over half-hour to talk to someone

roger D. 
Rating:
5.0

The gentlemen at the counter was very helpful and very calm wich made it a very pleasant experience

Christhard B. 
Rating:
4.0

add says 29.99 got charged 15 bucks for fuel because i guess now u need to bring it back a sixteenth over what you got when you pick it up and got charged 50 bucks for mileage absolute rip off these days especially during a pandemic

shaun M. 
Rating:
4.0

All was good, but be able to book longer than 24 hours. Thanks

Darryl B. 
Rating:
5.0

Whenever I went to my storage unit I commented on how clean it was. The staff was always polite and helpful. Bev

BEVERLY R.  |  Overall Experience 
Rating:
5.0

very good service at pick up and return

Geoffrey A. 
Rating:
5.0

The entire staff at the Barlow trail location where absolutely fantastic!! So friendly and helpful !!

Ellen P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lourdes N.  |  Overall Experience 
Rating:
3.0

The employees park theirs cars on the dock spots. They refused to take the car out of the spots where it was supposed FOR CUSTOMERS TO LOAD /UNLOAD TRUCKS.

RICARDO C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

DEBRA F. 
Rating:
5.0

Fast friendly service, thank you for speedy pick up and drop off!

Joyce Elizabeth S. 
Rating:
3.0

Customer did not leave a comment.

Darryl John F. 
Rating:
2.0

I was provided with the phone number to the location for any issues. The windshield wiper fell off the vehicle as I was driving home from the location. When I got home, I called the number and was on hold for 45 minutes before giving up. I needed to get my move done as I only rented for 4 hours. I tried to reattach the wiper myself. As it was raining hard, it was very inconvenient and dangerous to drive with a broken wiper. When I returned the truck, no one seemed concerned with this problem. The attendant said he would get someone to call me back, but I haven't heard from anyone yet. This is terrible customer service.

Lori M. 
Rating:
1.0

Employees are using the dock spot to park their cars. By the time I arrived to load my truck, all the spots had cars parked. Therefore, I asked the employee on-site if it was possible to ask the owners to remove the car to allow me to load the truck. He just said to me "I am sorry, it's not possible." Soon after I saw him getting in the car that was parked at the spot for loading/ unloading trucks. Shame on him! Those spots are supposed to be available for loading or unloading trucks, aren't they???? But, unfortunately, it has been used for employees to park their cars and, the customer, well...

RICARDO C. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
1.0

I reserved a 26' truck for 6:30am on Sunday, May 23 which I booked with an agent from this location. I live an hour away from this location and when I showed up to pick up my vehicle it was completely blocked in by other uhaul trucks and was unable to take it until they opened at 9am. I called the help line and unfortunately everything was booked and there was no other trucks of that size available in the city. I waited there for 2-1/2hrs in my car and because they were doing road construction nearby there was no parking for a couple block radius. I left my car and proceeded to walk back to this location at 845am and there was a lineup of 10 people and my truck that had been designated to me that morning was now driving off even before they had opened because an employee moved some trucks. I now had to wait 45mins in a line up and didn't end up leaving until 10am. This 3.5hr delay had all my moving help waiting the whole time and ended up having to work extremely late to complete my move. I was polite but received no apology for this inconvenience.

Jeff H. 
Rating:
2.0

I think they're short staffed. Pick up took more than 30 minutes. One person working the counter, second person working the counter was a trainee. No more than 2 in the store. I uploaded my drivers license online and then did the online checkin and had to upload it again and then the totals checkin took another 20+ min at the counter. Processes were excessively repetitive.

Amanda H. 
Rating:
1.0

Ensure equipment is mechanically sound

Michaela N. 
Rating:
5.0

Customer did not leave a comment.

Brett H. 
Rating:
5.0

I rented a trailer, I only needed it for an evening. Minimum rental was for a day, it would have been better if I could rent it for half a day.

Jay G. 
Rating:
1.0

Do not come take the rented vehicle while it is still being used then charge me for the cleaning of it and charge me for picking it up. Especially when it has been paid for daily through head office.

Jason W. 
Rating:
1.0

When you make a reservation, have the rental there and ready for the customer!! I waited in line for an hour an 15 minutes only to be told that they didn't have the equipment I reserved at that location. I had only a short time period for my rental and this wasted 2 of the six hours I had booked. I'm incredibly disappointed and it's unacceptable. Two other customers being helped at the same time as me also weren't able to get their reservation for the same reason. Just terrible. I'll look at other options outside of uhaul next time.

Shane B. 
Rating:
5.0

These guys went above and beyond to help us out. Very much appreciated. I never expected such a great group. Thanks a bunch.

Kristine K. 
Rating:
5.0

Customer service was really good . But the vehicle I rented smelled like nicotine in it . Not impressed.

Jeffrey M. 
Rating:
3.0

The service was very slow.

Leroy B. 
Rating:
1.0

Waited for over an hour to get my truck! Super disorganized location. Nice people but they've booked every truck for every minute of every day so when one person is late bringing their truck back, it fucks up everyone else's day! (sorry)

Jonathan W. 
Rating:
1.0

Have the vehicle and equipment that I reserve available when I arrive. Stood in line for an hour to find out there was no truck and I got a shrug and it's a Long Weekend. No apology. No offer of compensation when I had to come back a couple hours later to stand in line for another 45 minutes to pick up a truck that was sitting in the parking lot waiting for me. Basically they didn't give a flying fig about any of their customers and took no responsibility for their incompetence. I was treated like I was overreacting even though I didn't get emotional and expressed my frustration civilly. I will NEVER go to this location again and I will tell everyone to not go there either.

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

Gareth M. 
Rating:
3.0

Long wait time, not efficient. Online pickup was quick but drove away thinking dollies were in truck but weren't. Had to come back and line up.

Siao C. 
Rating:
5.0

Everything went very smooth the beautiful lady at the desk made the pick experience quick and seamless. When I returned the truck the lot attendant was very helpful and I was on my way within minutes. Excellent service, thank you.

Douglas K. 
Rating:
5.0

Customer did not leave a comment.

Samuel G. 
Rating:
1.0

This was hands down the worst customer experience I have ever had. I will never use Uhaul again. Happy to discuss further on a call. I can be reached at 5878918030.

Una h.  |  First Impressions 
Rating:
5.0

Thank you

Daniel Stephen M. 
Rating:
3.0

What's the point in having an app that doesn't work. We still had to line up in the morning and go inside

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

WALE B. 
Rating:
5.0

You need to buy some proper chairs for your counter staff. It was really sad to see this poor girl barely able to see over the counter and really straining to type on the computer. I just couldn't imagine making my staff stand there all day or just provide them with highly substandard chairs. Experience was good overall, but just this chair thing left a very strong impression on me and not in a good way.

JEFFREY F. 
Rating:
5.0

Custommer service knew hisbstuff git me in and out in a hurry. Great ser ice

dave H. 
Rating:
3.0

Need to have a return of $21.00 called center Reference 318028 return $21.00 to visa 403-616-1308 Charles Malley

Charles M. 
Rating:
5.0

The trailer was dirty and had oil on it. The park lights on the left side did not work.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
4.0

Customer did not leave a comment.

Monique L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lyle S. 
Rating:
3.0

Customer did not leave a comment.

Roland B. 
Rating:
1.0

First of all, answer the phone. I tried calling Friday, Saturday and Sunday to confirm the cancellation. Of my reservation/order but not a single time I was susscussful in talking to a real person. Not exaggerating but I made no less than 20 calls. Then an email with a receipt for a trailer rental that I did not even get from the parking lot

Joey E. 
Rating:
5.0

Professional, well fone

Donald Lloyd R. 
Rating:
3.0

Make sure both ww sprayers work and change the oil before a 2400 km trip

Norm B. 
Rating:
2.0

Took way to much waiting, went through the process of using my phone and the truck the system showed was not in the yard. Absolutely no regard for customer time with staff running around like headless chickens. Very poor, and my mileage was wrong. Lucky you effectively have a monopoly.

Teunis K. 
Rating:
5.0

Customer did not leave a comment.

Maria P. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
4.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Always a pleasure working with this location.

TROY G. 
Rating:
3.0

The fact that you can not access the return a trailer feature on ipads and other non smartphone mobile websites is a huge oversight and means I will not be considering using uihaul in the future, the inconvenience of having to find a friend with an iphone just to return a trailer does not make the cost savings worth it.

Jonathan J. 
Rating:
3.0

Do I get charge $20 if I return the truck early using the drop box

David S. 
Rating:
5.0

Customer did not leave a comment.

randal W. 
Rating:
5.0

Great value and service,Meridian Rd. location

Kenneth C. 
Rating:
1.0

Upon renting my unit and being assured move in was complete, I attempted to access my unit within my access time. Sadly, I was denied. I spent the next hour on the phone outside of my prospective locker trying to gain access, but nobody was able to help. I was told to return the next day during office hours. The following day I returned to the store, where they issued me a swipe card and assured me I would have no issues moving forward. Which was great, until I showed up last night in desperate need of accessing my items in storage. Again, my pass code didn't work, nor did my swipe card. Luckily a kind gentleman let me in the building, where I went quickly to my unit and unlocked it to discover THE UNITS AREN'T EVEN ALARMED! DEALING WITH UHAUL has been the most useless experience ever! Not to mention the HUNDREDS of dollars I've had to pay due to their broken promises again and again. I'm very fed up

Mary L.  |  Online Move In 
Rating:
5.0

You are doing an excellent job guys.I was really impressed my your performance.Thank you so so much.

Rogerson P. 
Rating:
4.0

Customer did not leave a comment.

Evan G. 
Rating:
3.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Ben-Iddo M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ben-Iddo M.  |  First Impressions 
Rating:
5.0

The whole moving experience was easy. Storage facility was easy to access. Staff were available to help if needed but gave you your space to move out in peace. Will definitely recommend this storage facility to anyone looking to move in. I personally had a wonderful experience here.

Praisy E.  |  Overall Experience 
Rating:
1.0

Our criticism of Uhaul does not lie with the people at the drop off location as they were just accepting a vehicle which we ended up with in error. Unfortunately all of the organization has to share in your ineptitude as a company.

Cliff L. 
Rating:
5.0

Customer did not leave a comment.

Sahil A. 
Rating:
4.0

Excellent customer service and prompt service. Things are slowed down due to Covid and they can't process people faster but they are doing their best.

Eldho Mappalail E. 
Rating:
4.0

The trailer was smaller in height than expected, I was hauling a queen-sized mattress and it was a very tight fit. Previous rentals of similar size were much taller and suited to my needs better.

Len B. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
4.0

Customer did not leave a comment.

Colleen B. 
Rating:
5.0

I had my stuff their for two years while I worked internationally and the staff was great my locker was clean and all my stuff was dry absolutely no water damage. Thanks U-haul it's nice to be back in canada

Paul H.  |  Overall Experience 
Rating:
3.0

The computer system was down so we had to wait half a day to get in. The facility itself and staff were good. The website was trash though.

RICHARD C.  |  First Impressions 
Rating:
3.0

I had to postpone my moving due to system's issue.

RICARDO C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAVINDERJIT S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Trevor D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S.  |  First Impressions 
Rating:
5.0

Kristen was amazing in checking me in on time. She was super helpful as she made sure my swipe card worked for self storage as I was having trouble with it at check in. She was super friendly and cared about completing my check in so I could have my hired movers get started right away without wasting any time. There was another tall gentleman(don’t remember his name) inside the self storage facility as well who was super friendly and helped us with any questions we had regarding storage and our container. Would recommend this place to anyone looking for moving trucks and storage and would use this same place again if required.

Praisy E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald R.  |  Overall Experience 
Rating:
5.0

They guy at the desk was very helpful and did a great job sorting things out for me

Mike L.  |  First Impressions 
Rating:
1.0

Worst experience at Meridian Barlow trail. On top of that I still received an invoice after the fact that I had check out from my free one way moved a month ago. I check with U haul why I am being charge and they couldn’t figure out why I am still being charge. They can see my account has been closed a while back. They call Barlow location in Calgary where I rented and she was told that they didn’t know I had checked out a month ago so they decided to charge me for rental plus a delinquent fee.

RANILO RAMOS R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HOWARD G.  |  Overall Experience 
Rating:
5.0

General manager was an amazing professional with extremely well customer service skills.

Nathan H.  |  First Impressions 
Rating:
5.0

Stored my motorcycle 🏍 here in Calgary coming from BC, wasn't informed that fluids have to be drained before storage, had to drain leftover fluids out in the cold -26 degrees, besides that everything was awesome! Staff was friendly.

Mark M.  |  First Impressions 
Rating:
3.0

When reserved storage I did not know I was being quoted US currency rates. When I reserved for mover I was told I would only be charged for the hours I used, I did not. When I call the local number for Calgary I never actually spoke to a local representative, I ended up being transferred to a call centre.

Lorna S.  |  Overall Experience 
Rating:
5.0

I was extremely satisfied, even when I had issues they were taken care of quickly and efficiently. The staff at Barlow trail u-haul were friendly and helpful.

Maureen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daryl W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trevor D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

floyd d.  |  Overall Experience 
Rating:
4.0

Great place to rent

Dean H.  |  Overall Experience 
Rating:
3.0

Often the swipe card machine didn’t work saying error or it didn’t work when it was below 7 degrees or windy. The front sliding doors weren’t unlocked on time and the garage doors often weren’t unlocked by mid morning. Found ourselves constantly going to the office to get things taken care of. Big time waster. I hope I never have to store anything again for it’s inconvenient

Liz D.  |  Overall Experience 
Rating:
4.0

I appreciated having access to moving carts. it would have been nice for there to be some sort of supervision as people were using more than one cart and there were none left which delayed my ability to move stuff out of my unit. My storage unit was clean, well lit, and heated. It made for a good overall experience. Thank you

Jana C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cheryl b.  |  Overall Experience 
Rating:
2.0

Staff is friendly however they need to work on their accesses I haven't been able to get into my locker with my card or code since I got it, I've always had to go to the desk tell them they tell me its a error with their system and there's nothing they can do so just sit there and let the alarm go off. So if somebody broke into my unit they'd just assume it was me and I pay 150 a month and I can only access my locker during store hours and thats it. This has made the move in process very very very hard

Tonilyn R.  |  Online Move In 
Rating:
4.0

In the short time, I was a Uhaul customer (for storage space), I found the facility clean, better than average rates, and the staff were very helpful. The only drawbacks were the long wait times for customer care (by phone) and I also found that the storage rate no longer fit my budget. Thank you all for helping to make my Uhaul experience a good service, one that I would recommend.

jade s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trent B.  |  Overall Experience 
Rating:
1.0

You're not asking the right questions. Your location is fine... but uhaul has horrible customer service over the phone and I will NEVER EVER support the company in any way (storage, trailer moving vehicle) if I can at all help it. I find it sad because the people working at the physical location a1re really wonderful.. its just the company I have a problem with. I spent countless hours on the phone being given incorrect information with very unfriendly tones. Thanks to Jake and the other staff on location.

Kristen B.  |  Overall Experience 
Rating:
5.0

Me gusta el hecho de que todo esta muy limpio y si ya no nesecitamos el estacionas nos devuelven el dinero esta es la segued a ves k uso sus servicios

Maria M.  |  First Impressions 
Rating:
4.0

Very nice place for storage, and access to each of room you'll be wanted.. thanks you uhaul!!! 👍👍👍

Rainbow B.  |  Overall Experience 
Rating:
3.0

Your rental vehicle has demands I do not need at a regular rental agency. Even after having stored and paid on time my rent for my storage unit for almost a year and a half, your employee refused to honour my rental reservation made online after not providing her with more then 2 numbers to contact me. So I had to go and rent at another rental location to pick up some of my items in the storage.

Henk V.  |  Overall Experience 
Rating:
1.0

I have not been told I can return the vehicle after hours and, therefore, have been charged 3x compare to my payment. This is the last time I dealt with uhaul.

Vyacheslav S.  |  Overall Experience 
Rating:
5.0

Thank you for being calm and professional in a pandemic

William W.  |  Overall Experience 
Rating:
5.0

The young woman at the front counter was very friendly, knowledgeable and helpful. She made the whole experience very positive.

VICTORIA W.  |  Overall Experience 
Rating:
1.0

This is the worst customer service experience that I've ever had and I usually don't complain. It took months to resolve a minor issue because the location's manager didn't notate an agreement he and I made. It ended up making it difficult for anyone to assist me because they couldn't act on word of mouth. Please advise the location's manager to be diligent about making notes every time he speaks with a client. And also to have better communication.

Nigel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl K.  |  Overall Experience 
Rating:
1.0

bad communication from staff. Very unhelpful and they messed up my bill. Have been trying to contact the location for a week now and have no response back. Not impressed at all.

NAFEESA S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Drew E.  |  First Impressions 
Rating:
1.0

Unfortunately I experienced a lot of miscommunication, and misunderstandings throughout. When I knew that we weren't going to make it in prior to closing, I phoned the storage facility to discuss options. I was informed on the phone that my father could check me in early, collect our pass and after hours access code, and that we could arrive and unload after hours. Upon arrival, my father was told this wasn't the case and we'd have to return the following morning. Had the information been communicated over the phone when we called, we would've altered our plans accordingly. The following morning, my reservation couldn't be retrieved. Apparently the system wasn't able to locate any reservations using confirmation numbers, and we needed to set up a new reservation. Once checked in, the facility is well maintained, and the process fairly straight forward.

Adam S.  |  First Impressions 
Rating:
5.0

I love the promotional even for first time customers getting a buy one get one free month. U-Haul definitely made my move and temporary storage less stressful for me on the long term. Thank you so much :)

Alexander R.  |  Overall Experience 
Rating:
4.0

More staff would have been helpful - 1 h waiting in line, with sometimes only one person having to handle all the customers ( And that at 9 am at the proposed pickup time); Also - don't see point of onlinecheckin, which we did, if check-in for uhaul and storage still takes over 1/2 h at thecounter. But on the other hand: courteous and helpful staff at checkin - storage manager Even took time out from her busy schedule to show us the facilities, which were clean and well maintained. Overall- quite good experience despite wait time! Thanks.

Max M.  |  First Impressions 
Rating:
1.0

I was promised a drive up storage unit on my initial call. They put me at the far end of the building which added 3hours to the move, so far, and probably another 3 hours on the way out. The guy at the front said he would give me 24 hour access but the swipe cards did not work. When we saw the storage, we knew it would be difficult to fit the 26’ trucks belongings into it, so the we told the Afterhours lady and her suggestion was to “pack better”. We had to stack items do we could climb because I’m not 12’ tall. The $10 lock they threw in does not make up for the nonsense that I endured. If there was any other option, I would be using it. Not once during truck pick up or storage, did an employee leave their seat to help me.

Nicholas E.  |  First Impressions 
Rating:
5.0

Yes I’m impressed with the storage and i have no problem recommending U haul

arlene m.  |  Overall Experience 
Rating:
5.0

The staff at the Barlow Trail/Meridian Road location are the best to deal with.

Karen C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shelby C.  |  Overall Experience 
Rating:
5.0

Only issue was my key card was not recognized on first visit. Other than that great experience.

tiana c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heesung C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aimee W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert V.  |  Overall Experience 
Rating:
5.0

No real problems. There was once that they called us to come look at the unit as they thought water might have gotten in. But it was fine. The place was rediculously hard to contact on the phone under the old management, but I never tried to contact them since the change of manager. We had asked them to put new weather stripping on the door but they never did it.

Timothy D.  |  Overall Experience 
Rating:
2.0

I was guaranteed so many things and absolutely nothing worked out. It was nothing but a complete headache. From having to travel an extra 3 hours on my moving day to pick up a trailer in the opposite direction- to the business being closed and had to go to another location. To being promised a storage unit, and a reservation was made to find out it was not. And had to call around and find my own storage unit- to be told that I had a ground level storage unit.. and then showing up and being told no I do not. No compensation was given on UHAULS end .. I will never use the company UHAUL again.

Krystal M.  |  Overall Experience 
Rating:
4.0

My comment you won’t be happy about ,After driving your truck for 8hrs from kamloops to Calgary and then finding out that I would have to unload my belongings off a 20ft loaded truck ,on the first floor ,go up a freight elevator to second floor down a couple of hallways to the other end of the building ,as that was the only 10x15x10:bays that were left when I had reserved a space way back at the first part of august somebody should have informed me of such , being That I was coming from along way away and not just across town looking for a storage space ,you could have reserved Me something on the ground floor. I am not a happy camper

Richard C.  |  First Impressions 
Rating:
1.0

Uhaul moved our stuff from a uhaul truck into a uhaul storage unit. They just threw everything out of the truck into the unit. There was water damage and rodent damage and so many of our items were destroyed. The staff was not helpful or honest. It was an awful experience

Linda H.  |  Overall Experience 
Rating:
5.0

Michelle was more than helpful, courteous, and friendly. She is customer oriented and an asset to your business.

Lorene J.  |  First Impressions 
Rating:
5.0

Excellent service always at the Barlow Trail location. My reserved unit had been given away to another customer but I was given a bigger one to use for the free month that was included in my one way 15 ft truck rental from Grand Forks, BC to Calgary AB. I only need it for less than a month so it was a good arrangement for me.

Karen C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bradly m.  |  Overall Experience 
Rating:
5.0

I enjoyed my check in and registration time with Michelle Primo. She was highly professional, quick and helpful. She has such a lovely positive attitude and she truly understands customer service.

Nicole B.  |  Overall Experience 
Rating:
5.0

I pre Booked the storage and was greeted kindly the booking and payment was super easy and the staff showed me how to use the access card and and where my storage locker was

TERRI MCCULLOCH and A.  |  First Impressions 
Rating:
5.0

Excellent team , little glitch in the central system, other wise great. The account manager Valerie handled it like a pro...

AL-KARIM W.  |  First Impressions 
Rating:
5.0

Long line up due to COVID 19 but I can understand the additional safety precaution put in place to ensure the safety of everyone

David A.  |  Overall Experience 
Rating:
5.0

Great friendly staff both Nick and Jack ! Unfortunately, my my access is not working . It says not checked in .. I have called in , goes to central number .. have not been able to connect. I need some one to call me ASAP to correct the situation .. Thanks

AL-KARIM W.  |  First Impressions 
Rating:
4.0

Very helpful,

mike j.  |  Overall Experience 
Rating:
1.0

I absolutely hated this entire rental experience from the day I first arrived. So glad to be gone from this train wreck

Wayne C.  |  Overall Experience 
Rating:
5.0

The best u-haul place I ve ever been to! Very friendly and helpful staff. They even helped me back my trailer to the loading dock.

Zhidong C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbra S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry C.  |  Overall Experience 
Rating:
3.0

I love everything about your business, except the parking lot. The entire process was great until I got to the actual move in. I arrived in the loaded van (I rented from you) to find the parking lot jammed with a tracker-trailer various sizes of moving trucks, vans, and trailers. It was bedlam. You have to wait to load in, in a long line of people returning equipment? That's not efficient. When I drove around the end of the building to access the storage facility from there, we had to get out of the van and move your trailers out of the way to be able to get through. Your staff is fantastic 100%. Your entry process and parking lot are a gong show 20%. Your average is 60%. I will recommend your business, but I will make sure people know it's not easy to access (on busy days).

Janice D.  |  First Impressions 
Rating:
5.0

You all are good to me

Derek M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey G.  |  First Impressions 
Rating:
5.0

Super clean facilities, helpful and flexible staff - highly recommend!

Manuel B.  |  Overall Experience 
Rating:
4.0

Only thing I didn’t like is the door latch was tricky to open. Cut my hand once. Probably should wear a glove when using the sliding latch. There is a technique to opening the door on my specific unit where you have to lift it slightly in order to open the latch but everything else was perfect.

Eryk W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kris S.  |  Overall Experience 
Rating:
5.0

Great vibes very helpful. Affordable rates

mike j.  |  First Impressions 
Rating:
2.0

The younger girl that was working was extremely rude and seemed unhelpful with the lady setting us up who was new and didn’t know what she was doing. The whole experience was pretty uncomfortable.

Jaime Raye N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Niyi Y.  |  First Impressions 
Rating:
5.0

I had a positive experience. I recommend Barlow Uhaul.

Patrick C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jason p.  |  Overall Experience 
Rating:
5.0

The only complaint I would have is this facility has too many vehicles at one time parked in there yard. They were constantly blocking the unit too which I occupied. It took only making an advanced phone call and things were cleared but it was still a pain for both parties.

jay p.  |  Overall Experience 
Rating:
4.0

Good service

Marianne G.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Mike B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

craig j.  |  First Impressions 
Rating:
5.0

Even under the current circumstances facing us, you provided everything we needed when we needed it. Thank you!

DAVID C.  |  Overall Experience 
Rating:
4.0

I want to save I had amazing experience from the store staff but once we got to the storage lockers the guy was being unhelpful when I couldn’t figure out how to get in and was talking to me like I was dumb. Very rude and unhelpful. Loved EVERYONE else though!!

Brooke M.  |  First Impressions 
Rating:
4.0

Only issue was security card never worked.

Chrissy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley R.  |  Overall Experience 
Rating:
5.0

Line up are very slow understaffed

HOWARD G.  |  Overall Experience 
Rating:
5.0

Outstanding customer service by the young gentleman (forgot his name sorry!) He was on the ball, polite and the facility was clean. He should get a raise or be promoted. Probably the best uhaul employee I've dealt with.

Kayleena S.  |  Overall Experience 
Rating:
4.0

I left in middle of COVID 19 but I was made to come in and sign my cancellation because I was told we had to review the locker together it never happened just went in and signed. could have done that by fax instead of traveling 90 minutes ( moved) and dealing with the public. I understand normal times the procedure seem to put me at an uneeded risk especially since we needed even look at the unit.

Alicia E.  |  Overall Experience 
Rating:
5.0

Busy location, sometimes understaffed...you all keep on pushing! Keep up the good work!

michael f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley R.  |  First Impressions 
Rating:
4.0

The rate increase during the downturn was the hardest part of this experience for us. Other than that we enjoyed our stay . Thank you for your help, we would use your services again for moving and storage.

paul g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sujalkumar P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlie D.  |  First Impressions 
Rating:
5.0

Keep up the good work!

DAVID C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TROY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sujalkumar P.  |  First Impressions 
Rating:
1.0

The staff (except 3 (Michelle, Jake, Wyatt) are the only good things about Barlow location) were very poor service! My unit was blocked 90% of the time I was there by trucks or trailers, then when the snow hit, and started to melt it froze my door shut, to which they then tried to open my door with a fork lift and put a hole in it! This location makes me NEVER want to use uhual again, and neither will any of my hundreds of family and friends! I’ve tried to resolve my issues many times with little to no luck! And I will be contacting head office with all the pictures and complaints I have with this location AGAIN!!!

Whitney B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dinnah M.  |  Overall Experience 
Rating:
5.0

They walked us through the process, stress free move in and always a smiling face, even after a long busy day... one of the best in North America, quick and friendly.

David N.  |  First Impressions 
Rating:
1.0

Our stuff was stored because U-Haul shipped 9 U-boxes across Canada on an open flatbed (uncovered) in rain. Illness (cancer) prevented us from being able to empty the shed for 4 1/2 years. Great cash

THERESA L.  |  Overall Experience 
Rating:
1.0

I find the approach of Donna the GM and Valerie - Foolhardy, racist and downright stupid. Such people in high places are the reason of company's downfall.

Janak B.  |  Overall Experience 
Rating:
5.0

Customer service wise it was incredible. Only thing that could have made my experience better would’ve been if there were more dollies available to drag my stuff down to the storage bin.

MITCHELL S.  |  First Impressions 
Rating:
4.0

At the Barlow Tr store, both Sharla and Michelle provided first-rate customer service. The only hiccup was the storage unit that I believed that I had booked online turned out not to be booked.

Peter L.  |  First Impressions 
Rating:
1.0

Paid $170 for two weeks of storage because "Uhaul does not pro-rate".

Kristen K.  |  Overall Experience 
Rating:
5.0

The move in went very easy, the unit was clean with a rodent trap in it to protect my belongings and the move in was made easier with carts available at the loading dock.

Shelley S.  |  First Impressions 
Rating:
1.0

Got one free month because I used your services from BC to Alberta. Thank you. I was 4 days past due and had to pay 200. + as you do not pro rate your storage. Found less expensive service elsewher.

James L.  |  Overall Experience 
Rating:
1.0

My items were moved in by uhaul from a uhaul truck rental I had that was picked up and towed because it was listed as abandoned. I have not had anyone call me back EVER.

Linda H.  |  First Impressions 
Rating:
3.0

Someone needs to sweep all around those outside units it's disgusting how many nails and screws I found with my time being there which was almost five months I ended up with three flat tires $$$

NIgel H.  |  Overall Experience 
Rating:
5.0

Good service. Helpful in spite of how cold it was outside.

David B.  |  First Impressions 
Rating:
1.0

Experience is based on human interactions. While 1 employee Lewis went above and beyond to help, the stupidity of Valerie and Donna Bond, the GM knows no bounds. I am going to rent elsewhere.

Janak B.  |  First Impressions 
Rating:
5.0

Very kind

carlson k.  |  First Impressions 
Rating:
5.0

Technical support team was a home run. The staff at their Barlow location in Calgary were all friendly and made things easy and quick.Would definitely recommend. You have definitely won my Buisness.

Geo C.  |  First Impressions 
Rating:
3.0

There are long waits for help at the counter — renting anything or asking questions. So many rules about everything, rudely enforced. You will always be treated like you are in the wrong.

VICTORIA P.  |  Overall Experience 
Rating:
3.0

Final bill was well above the quote. Service was good. We will use your services again.

James L.  |  First Impressions 
Rating:
4.0

I had a very positive experience at this site. The staff are very helpful throughout the process of renting the storage locker to renting out the truck to move items.

Linda G.  |  Overall Experience 
Rating:
5.0

Very busy place, but they do extremely well and are there to help.

Sherwin S.  |  Overall Experience 
Rating:
2.0

Prorate monthly rent rates by days so that when you leave mid month, you don't loose an entire months worth of rent.

Dan E.  |  Overall Experience 
Rating:
2.0

I stood in line for 53 minutes to sign one paper. Not enough staff at this location. When I got my storage locker I was told I would get the first month free as I rented a U-Haul, I never got a month

Michael G.  |  Overall Experience 
Rating:
5.0

So friendly and worked with me so i could move in fast without feeling embarrassed by my situation!

Courtney C.  |  First Impressions 
Rating:
2.0

The staff was excellent. Tip of the hat to Valerie. She was wonderful. However I was stuck in the elevator for 40 minutes and was delayed from using the elevator for about two hours!

ANTHONY C.  |  Overall Experience 
Rating:
5.0

Such a great service haven’t dad in Sydney, Australia. Wish they have that too.

Jewel K.  |  Overall Experience 
Rating:
5.0

Very friendly and efficient service. I had no issue dropping of my trailer and getting my storage locker. Very helpful staff.

Desmond S.  |  First Impressions 
Rating:
4.0

Staff was knowledgeable and helpful. Busy facility had a bit of a wait in line waiting to speak with staff.

Richard E.  |  Overall Experience 
Rating:
5.0

Great service, thanks Michelle!

Robert B.  |  First Impressions 
Rating:
3.0

After hours the parking lot access is plugged. Other storage areas, i.e. Sentinel Storage do not have this problem.

Terry K.  |  Overall Experience 
Rating:
5.0

Happy with the service

Blaine W.  |  Overall Experience 
Rating:
5.0

Very good service and super super clean facility. Great access. I would return and recommend that place to people without hesitation. Great team

SIMON O.  |  Overall Experience 
Rating:
4.0

Great experience except for the crowded yard. Access to the storage at times was awkward due to uhaul trucks parked at it.

Blaine L.  |  Overall Experience 
Rating:
4.0

The manager was very helpful and addressed all my concern in a professional manner. I had a bad customer experience in Toronto, this location left a much better impression.

Andrey S.  |  First Impressions 
Rating:
1.0

picking up my vehicle one lady was very pleasant and appropriate.dropping off three gentlemen in the back we're very rude disengaged andbe working with people. Nobody even took my keys or checkedveh

james B.  |  Overall Experience 
Rating:
4.0

Busy but. Good service

VIKRAM P.  |  First Impressions 
Rating:
5.0

My reservation for storage was problem-free and ready for my move. Clean facility and helpful staff.

Blaine L.  |  First Impressions 
Rating:
5.0

All the staff was amazing yesterday when we returned our Uhaul and packed a storage locker. Belle who helped us both times was exceptional and extremely helpful. What an asset she is to your company.

Elizabeth W.  |  First Impressions 
Rating:
1.0

Call me for an honest review

Christopher P.  |  First Impressions 
Rating:
5.0

Great service

Jaye H.  |  Overall Experience 
Rating:
1.0

I need more than 200 characters to tell the story of how awful my U-Haul experience was. From first phone call to check-out it was horrifically inefficient. My possessions were stored. 1 star for that

Ruth B.  |  Overall Experience 
Rating:
5.0

Great service

Uuganbaatar D.  |  Overall Experience 
Rating:
1.0

This location is not secure at all. Some of my belongings were stolen from my UBox at this location.

Ricardo P.  |  Overall Experience 
Rating:
5.0

Michelle is amazing help...

Pornploy S.  |  First Impressions 
Rating:
5.0

All the staff at Uhaul were very pleasant and helpful! Thanks for making a stressful time a little more bearable! Rich de Man

rich d.  |  First Impressions 
Rating:
5.0

I like the fact that a 1 month locker rental was included in the out of town tailer rental. This made the move easier.

Daniel B.  |  Overall Experience 
Rating:
5.0

Customer service was great at this location.

Varun D.  |  First Impressions 
Rating:
5.0

All staff that I encountered were helpful and professional!

Eric H.  |  First Impressions 
Rating:
4.0

The storage space is clean. The manager Valerie did mention the slide door was jamming up and hard to close. Valerie said she would fix it at free of charge. But I need to leave a key with her. I will

jenny b.  |  First Impressions 
Rating:
4.0

Given the staff shortage the front service worker was calm, courteous and attentive. The yard worker was so helpful. He brought our UBox over via forklift and placed in a way that made offloading easy

Debbie L.  |  Overall Experience 
Rating:
1.0

Started when I called before my move and waited on the phone for an hour before speaking to someone at the location. Waited in line for an hour when dropping truck off and to get storage unit -dirty

Lisa W.  |  Overall Experience 
Rating:
1.0

I had a very negative experience with this storage location and have no intention in coming back. The office is extremely unorganized and most times there's a ridiculous line up that wastes my time.

Matthew K.  |  Overall Experience 
Rating:
5.0

The facility and all the people that work there are super friendly and hard working.

Paolo C.  |  Overall Experience 
Rating:
5.0

great service and friendlfystaff.

Frances E.  |  First Impressions 
Rating:
3.0

Good for the most part. But the counter administration service is the slowest uhaul ever visited. Clerk spent average 10-15 mins per customer. I waited 1 hr. finally my turns to beings contract works.

chi fu c.  |  First Impressions 
Rating:
2.0

We waited in line for over 40 minutes in line just to be helped. The line was at least 10 people long behind us...and there were 2 people working (once the one came back from her break.)

Mackenzie S.  |  Overall Experience 
Rating:
5.0

I used to rent a storage unit & during that time it was total CHAOS for accessing my unit but now !?? I am treated with respect & courtesy & service has improved tremendously Thank you for everything

Eric M.  |  First Impressions 
Rating:
5.0

Great place very secure excellent staff

Cody C.  |  Overall Experience 
Rating:
2.0

Not enough staff in the desk. Had to wait an hour in line.

Andre L.  |  Overall Experience 
Rating:
1.0

-parking always a hassle, which makes moving in/out a pain -charged me a full month even though I was only in it 2 days (I know I should have read the contract) -never properly staffed -unorganized

Catherine N.  |  Overall Experience 
Rating:
2.0

The staff did not know wher to locate my U-Box.One desk staff spent 15 - 20 mins loking for my U-Box, and for Paul. She did not know the location of the Box # o; Took another 10 mins to locate the Box

yves g.  |  Overall Experience 
Rating:
1.0

the truck was filthy. our 15 ft truck was 45 min. out of town. we then ordered 20ft van . 100.00 more for ferries. not very impressed bill and sharon white

William W.  |  First Impressions 
Rating:
3.0

Good service but inventory management system needs work

Jaye H.  |  First Impressions 
Rating:
5.0

The people are very helpful and nice.

carol ann w.  |  First Impressions 
Rating:
1.0

The billing system is awful, we were over billed by three months. Our delivery date was missed totally with no phone calls, it ended up taking a week to have our Uboxes returned.

Bobbi C.  |  Overall Experience 
Rating:
1.0

Probably the worst customer experience just because of organization reasons. The is no match between the available spots in the system to the actuall units. Needed an employee to go physically to go

Nir S.  |  Overall Experience 
Rating:
5.0

I didn't visit the facility but the customer service was exceptional.

Maurice L.  |  Overall Experience 
Rating:
2.0

We have used this location several times picking up a Ubox that was transported from Ontario and both times the box was still bolted closed, luckily we had the tools to undue the bolts.

Amy W.  |  Overall Experience 
Rating:
4.0

The staff went above and beyond to ensure my needs were met especially Nick and Donna thank you very much

Gail C.  |  Overall Experience 
Rating:
2.0

Late equipment and misinformation caused one day delay and extra cost to us which u-haul refused to reimburse.

ramin k.  |  First Impressions 
Rating:
4.0

Actually, I didn't visit U-Haul facility in Calgary because I received my Ubox in my address. I'm satisfied with U-Haul support and the company helped me a lot in my move to the city.

Giovani R.  |  Overall Experience 
Rating:
4.0

The u-Box worked out for me. However the access locations on site for my U-box were not under covered. So if it rains or snows, it would not be a pleasant situation & harder to unload my items.

Jerry c.  |  Overall Experience 
Rating:
3.0

Need more staff and the lady that helped me took forever cuz she didnt know the software to well. So I would say more training on knowing there software.

Nadine C.  |  First Impressions 
Rating:
5.0

U-HAUL on Meridian Rd Calgary always been a very good place for storage servicre, besides too many vehicles (U-Haul trucks) blocking access to indoor storage units !?!? Everything else is perfect

Eric M.  |  First Impressions 
Rating:
5.0

The queue was very long , waiting to be served but once my turn came, I was very happy with the service the young guy gave me, he gave me more time and was very helpful and courteous.

Svitsai C.  |  First Impressions 
Rating:
1.0

My experience with Uhaul was a series of mix-ups and miscommunications that left me vowing never to use the company again. I strongly suggest taking your business elsewhere.

Brendan G.  |  Overall Experience 
Rating:
5.0

Paul, who delivered my U-Boxes to my home, was friendly, efficient and helpful. A pleasure to work with him.

Susan D.  |  Overall Experience 
Rating:
5.0

Everything was great the entire time i rented my storage space. I can't think of a single complaint. Thanks for everything.

LAWRENCE M.  |  Overall Experience 
Rating:
4.0

the lady that helped me was very nice and friendly. the guys in the yard were helpful as well.

Jeffery H.  |  First Impressions 
Rating:
1.0

This location kept charging my card random amounts($1300+ In over charges). Took almost a week of me calling for someone to get back, claimed I would be refunded. Still waiting with a maxed out CC!

Samantha B.  |  Overall Experience 
Rating:
5.0

Donna bond at this location was very helpful in dealing with any and all issues. It was very nice to have been able to put a face to the name for once. Keep up the great work Donna

matthew k.  |  Overall Experience 
Rating:
1.0

Wow, everyone I have dealt with at UHaul for this entire year 2018 has been shady. The managers at this location are useless cowards who hide upstairs from customers.

Barb B.  |  Overall Experience 
Rating:
1.0

very poor customer service. no regard or value for the time of the person. the rep has no idea how to use the computer software system and i spent 2 hrs to just return the trailer and get my stuff in

sohrab m.  |  Reservation 
Rating:
1.0

We spent about 20mins when moved out of the storage unit trying to let the staff know. Then on our cc statement we have been billed an additional two months. Impossible to get staff on the phone!

Bobbi C.  |  Overall Experience 
Rating:
2.0

Aurora, Ont office excellent. Calgary office seemed confused. It appears that your computer systems are poor & communication problematic. We were asked for our credit card information over 5 times.

Greg C.  |  Overall Experience 
Rating:
4.0

Simple and easy

ANDREW D.  |  Overall Experience 
Rating:
1.0

Atrocious experience. I had to spend 1/2 an hour waiting on an employee that was clearly not properly trained try to work through an archaic system, then ended up with the wrong locker.

Brendan W.  |  Reservation 
Rating:
3.0

The staff were super helpful and very nice but overworked and understaffed. They need more people there to run their business properly.

Stuart R.  |  Overall Experience 
Rating:
3.0

We had a mixed experience. Half of he people we worked with were excellent and half were very rude. One guy named Jordan did a stellar job both times we dealt with him and deserves to be recognized.

Jordan G.  |  Overall Experience 
Rating:
2.0

Waited in line for 60 minutes the first time, 30 minutes the second time. I was only 3rd in line. My Uhaul box couldn’t go to Edmonton forcing me to pay $340 extra renting a 15’ truck. Never use Uhaul

Steven C.  |  Overall Experience 
Rating:
5.0

Thanks

Florencio N.  |  Overall Experience 
Rating:
5.0

They was very good Experience to me, I Quit my job because the company didn't pay me, so I was Having problems to Pay my storage, I talk to the Manager an he gives me the chance to pay it Slowly,

jose b.  |  Overall Experience 
Rating:
5.0

He was great! Helped me with everything and was quick also!

Spencer M.  |  Reservation 
Rating:
3.0

Thanks

Leah F.  |  Overall Experience 
Rating:
1.0

This was the worst customer service experience I've ever had to deal with. I would never recommend this location or the Uboxes.

Troy G.  |  Overall Experience 
Rating:
5.0

STAFF MEMBERS VERY GOOD AND FRIENDLY

David B.  |  Reservation 
Rating:
1.0

system of calling in to the US is broken called October 21 to advise of the move out, Oct 25 autopayment went thru, called oct26, no response,emailed no response,went to store for resolution

Deb S.  |  Overall Experience 
Rating:
5.0

Very helpful staff

Florencio N.  |  Reservation 
Rating:
3.0

None

JOSUE M.  |  Overall Experience 
Rating:
2.0

Poor organization. Ubox not picked up, billed after it was picked up. People on phone call centre poor communication with location. 4th year of renting, every year has problems. Not returning again.

Sarah P.  |  Overall Experience 
Rating:
2.0

Disorganized rude , not friendly Same thing on return

lisa b.  |  Reservation 
Rating:
3.0

Had to wat about 15 mins to be helped but that is only minor complaint

Patrick R.  |  Overall Experience 
Rating:
5.0

Very friendly and professional.

NICOLETTE S.  |  Overall Experience 
Rating:
3.0

The uBox was not ready to be picked up when I arrived and I had to wait a hour for the staff to load it on a trailer for me. I had called ahead and was assured by the call center it would be ready.

DOUGLAS G.  |  Overall Experience 
Rating:
5.0

Uhaul staff were more then helpful and really helped me when I was I need. I would definitely recommend uhaul to friends and family

clayton v.  |  Overall Experience 
Rating:
1.0

I reserved a storage unit for Oct 11th. And when I went there the unit I wanted was not available. I'm really hoping I still don't get charge..

Brigitte S.  |  Reservation 
Rating:
1.0

Uboxes were delivered 4 days late, after repeatedly lied to by staff that they were coming the very same day, when we were actually able to get ahold of staff. Literally wasted 20hrs of time waiting.

KRISTINE B.  |  Overall Experience 
Rating:
2.0

The place was a zoo, there were Uhaul vehicles everywhere blocking areas & people in, it was too busy & chaotic. I was not impressed with the storage facility

Camie O.  |  Overall Experience 
Rating:
3.0

I have contact twice regarding my storage and have yet to get a call back regarding closing my rental, though I did get some emails about being in arears

wesley p.  |  Overall Experience 
Rating:
4.0

wait too long to be serve, they move too slow when you have places and things to do.

Errol S.  |  Overall Experience 
Rating:
4.0

The staff at this particular U-Haul they were unbelievably helpful and kind and caring about me and my journey. i Would very much recommend this one. I feel the staff are the best. Great workers.

michelle p.  |  Overall Experience 
Rating:
5.0

I am still enjoying uhul customers benefit. Thanks!

MUSTASA S.  |  Reservation 
Rating:
5.0

Very helpful staff.

Ahmed A.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly.

NICOLETTE S.  |  Reservation 
Rating:
1.0

This company is very disorganized and service is very poor. Will never use them again I would not recommend.

Peggy M.  |  Overall Experience 
Rating:
3.0

Not enough parking or access to storage units, needs redesign. Staff not able to direct with such a bad setup. Never an easy time getting to storage unit. no refund when out early. Wouldn’t use again.

Tamra B.  |  Overall Experience 
Rating:
1.0

very disapointed with this company, totally disrespectful and unsympathetic. dont return calls.

Sarah S.  |  Reservation 
Rating:
3.0

Called 24 hours in advance to have our ubox picked up. Arrived at our scheduled pick up time to then wait 45 minutes for someone to tell us it wasn’t ready and there was nothing they could do.

Darren B.  |  Overall Experience 
Rating:
3.0

Storage was fine but the location was too busy and not staffed properly . Could be a better layout as there is not enough parking you have to park 3-4 blocks away to get to your storage unit

Enesa H.  |  Overall Experience 
Rating:
5.0

I also rented a truck to move and was completely shocked at the long wait ( 1 hr) in a line up to get it. It was understaffed for such a busyday! Check in online did not help the process!

Michelle G.  |  Overall Experience 
Rating:
4.0

Very congested yard. Other than that it worked perfectly.

Andrew L.  |  Overall Experience 
Rating:
1.0

I was almost satisfied with the service but after buying a lock and unpacking everything I was unable to lock my unit because of a faulty bent damaged slider that locks the door!!

Colette O.  |  Reservation 
Rating:
1.0

I understand this is a Busy Facility but I had problems when I had originally booked my storage unit to come out, Then they threatend a lien of me There needs better organization and management involv

ken f.  |  Overall Experience 
Rating:
1.0

Very unorganized. I had reservation and confirmation and was told they didn't have the truck or the storage unit for my belongings that were already loaded. I had to go to another storage place.

Judie L.  |  Overall Experience 
Rating:
5.0

Was very busy there when we arrived, the staff worked hard to accommodate everyone. The store closed at 5: pm but the staff stayed until all customers were taken care off.

Stephen C.  |  Reservation 
Rating:
4.0

The staff were very helpful

Grant C.  |  Overall Experience 
Rating:
5.0

Thanks for everything.

GEORGE B.  |  Overall Experience 
Rating:
1.0

This was the worst experience of all the rentals I have utilized. They didn't have either the truck or the storage unit the had been verified and confirmed. They had no excuse or reason.

Judie L.  |  Reservation 
Rating:
1.0

Lost track of our pods when we arrived to another city they didnt know where they were. Multiple times when we arranged access to our box they were not ready. Took 5 days for them to pickup boxes.

david a.  |  Overall Experience 
Rating:
5.0

Facility is very clean. Staff is very helpful. WE rented storage from them it is a little more than we wanted to pay as we are senior citizens.

Fred D.  |  Reservation 
Rating:
3.0

The staff tending to the rental trucks & trailers always block access to the lockers docks & many many many times I had to park away from the dock & carry my goods a fair distance & couldn't get out !

Eric M.  |  Overall Experience 
Rating:
1.0

reserved ground level easy access, was told the person didn't move out as planbed and had to LUGGGGG 26' worth of stuff to second floor with an elevator that wouldn't work. worst experience ever!

Daddrick D.  |  Reservation 
Rating:
5.0

Great experience!

Adam H.  |  Overall Experience 
Rating:
5.0

Outstanding service

avery m.  |  Reservation 
Rating:
3.0

All went well. No complaints but one suggestion on the car trailer I was towing behind the 26' uhaul moving truck. There are chains to help hold your vehicle down, straps would be much better.

tracy n.  |  Reservation 
Rating:
4.0

I guess the thing is some of the staff that I first dealt with happen to be very well informed and friendly. But the following day the one lady was not to friendly. Kinda rude Infact

michelle p.  |  Overall Experience 
Rating:
1.0

Facility overrun with trucks, trailers, etc. making it very hard to access the storage units. Loading zones at storage unit building usually occupied by rental trucks due to lack of parking. Headache!

JOSH C.  |  Overall Experience 
Rating:
1.0

TERRIBLE CUSTOMER SERVICE - they are terrible! customer is their last priority

JODY B.  |  Overall Experience 
No reviews have been submitted for this location.

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